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Americars Auto Rental at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Car and efficiency were fine
Cons: They LIED that they will send me an invoice for the tolls incurred after 6 day from the dropoff. They charged me>90 US$ instead of ~50 with no explanation. They did not allow me to use my own transponder which contradicts their own terms of contract! I kept track of all my tolls (easy, as I was commuting) and tried to reach them but they won't reply...
Pros: Fast Service and very Friendle
Pros: efficient, very helpful, good prices
Pros: I have a upgrade car
Pros: Polite, helpful, and friendly.
Cons: I wish they would let me use my own toll transponder (mobile Sunpass) and not have to pay to use theirs.
Pros: Great price and car
Pros: Easy pick up process and all details very well explained. A very good thing is toll daily flat rate.
Cons: Maybe it is a little harder to find the shuttle pick up spot, but it is inside the reach of the mover.
Pros: Windows were dirty inside and had to clean first. Had many, many scratches also done big ones and therefore we cannot give a 10.
Pros: Fast, and easy.
Cons: Nothing, good rental firm!
Pros: Swift and helpful service; excellent car.
Cons: The office is a short drive from the airport.
Pros: Excelente atención
Pros: It was all great
Cons: The car was half full of petrol and had to be returned so.
Pros: Great friendly service. Their location is off-airport (supporting the lower cost of rental) but quick and efficient pick-up from the airport.
Pros: friendly and helpful people
Pros: great frindly staff
Pros: The employees were very friendly and polite
Pros: Nice and honest people
Pros: Very efficient and well organised pick up and drop . The staff was helpful and thoughtful. Good experience overall !
Pros: nothing. sales person was rude.
Cons: flight was delayed 1 hr and they gave away the car. numerous attempts made to contact. totally unacceptable
Pros: Fast and easy.
Cons: Our vehicle had a faulty battery and we were without transport for three days. It took around 8 hours and nearly 60 phone calls to get them to accept responsibility and do something about it. There was no apology or offer of compensation from Americars.
Pros: Very help personnel, dropped us at the airport on the exact place of our departure. The car as in very god condition too.
Cons: The only thing you could have done better was to inform us that the car already had a SatNav system. We could have picked the Wi-Fi system for the instead of an extra SatNav that we didn't use. I asked the person if the car had a navegation system already and she said NO. If she had said "I don't know" I could have checked before we left the car rental office.
Pros: very clean and professional
Cons: a hassle to get to the location the car (type) we booked wasn't available
Pros: New clean car although not fit for purpose.
Cons: We ordered a minivan for four adults a 2 children, 1 of them adult size. We obviously has 6 full size cases and 6 hand luggage cases. The boot on the toyota highlander would only fit 5 hand luggage cases. Luckily my son lives there and took all the other cases in his truck.
Pros: Very easy process and very soft spoken and helpful staff
Pros: The car that was booked was not available due to circumstances, but they came with a good solution
Cons: Just the pick up service was based on tech solutions, but due to an error we had to wait a bit longer at the airport
Pros: I have don't recieve any service. I was late from airport. I can't found the Americars Auto Rental and have lost my downpayment.
Cons: Americars Auto Rental bad service. When we arrived there, nobody help us for another option.
Pros: They made the process very easy and painless. Customer Service was great!
Cons: Leaving the airport, but they made the drop-off so easy.
Pros: very friendly and easy to deal with
Pros: Very efficient drop off and then dropping us off at the airport
Cons: Our booked car was not available on arrival, had to fight to get something like the car we had booked and then had to wait for the car to be cleaned, which wasn’t done that well either!
Pros: Very helpful
Cons: It took a little while to pick up the car, but no problems
Pros: Friendly and helpful
Pros: Good price and friendly staff. Dropping us off at correct terminal when leaving. Now problem at all.
Cons: Great service!
Pros: Fast and correct.
Pros: Clear rules and regulations
Cons: The ordered type of car wasn't available
Pros: Very nice car. Great service once we got to office and when dropping off car.
Cons: Hard to understand message when calling for pick-up from airport.
Pros: kind and quick service
Cons: Couldnt drop off the car at MCO airport instate of MIA
Pros: Good sercvice.
Cons: You have to call twice to be picked up
Pros: Customer care at the office when picking up the car, and fast and swift processing.
Cons: The office is out of the airport, but staff facilitated transfers. The car smelled slightly musty
Pros: Good car for good price.
Cons: Adress Office Miami difficult to find. A lot of streets with almost the same name. Entering the zip code is a must.
Pros: Great people to deal with, honest and efficient
Cons: nothing of note
Pros: Good attention
Pros: With rising prices on everything, this car was a great deal.
Cons: Instructions on what to do when you arrive and where to go were a bit confusing but evening worked out,
Pros: Easy people to interact with
Pros: Incredibly accommodating with our schedule and helpful!
Cons: Wasn't super clear where to return the car
Pros: Americars hare hard working fair people. Will book again
Pros: Was a quick check in and check out
Pros: Everything. From the guys picking you up in time at the airport to the car itself being new and clean. We can't have any complaints. Great experience.
Cons: Nothing not to like.
Pros: picked up at airport door
Cons: to a thing
Pros: attentive, the car could be best cleaned
Cons: very good
Pros: They were just excellent with the whole experience. Even the crazy pick up time.
Pros: Really helpful staff and a good car!
Cons: Would be great if you could text or WhatsApp on arrival as we had trouble calling through from our phones in the US.
Cons: Left glasses in car at drop off, immediately e mailed company but got no response
Pros: helpful in adjusting pickup and drop off times without any charge, car in perfect conditions, all as expected
Cons: pick up outside the car rental center could be better explained beforehand, but everything solved in a few minutes with a phone call
Pros: Confiável e sem nenhum problema.
Pros: No hassle with extra charges straight forward process.
Cons: the whole process was perfect I just hope these guys keep delivering the same.
Pros: The Whatsapp service. I was able to communicate directly with the company on the day of arrival
Cons: You have now moved Whatsapp to a 3rd party provider. Response was automotive and slow
Pros: מה זה משנה מה אהבתי כשלא נותנים לך שירות בסיסי שום כלום לא שווה
Cons: התנהגות לא שירותית בכלל לא הוגנת שמעיב על השכרת הרכב. אגב אם אין לך טלפון אמריקאי לא ניתן להתקשר לחברה לא בוואטס ולא בשום דרך אלא רק עם טלפון פתוח לשיחות חוץ . ורק אח''כ באים לאסוף אותך כ 13 דק' המתנה נסיעה של עוד כ 15 דק' למיקום השכרת הרכב. מילוי טפסים כ 20 דק' עד שאתה יוצא עם הרכב. כשעה. הרבה זמן לא יעיל
Pros: Very smooth. The lady that picked me up and delivered the car to me was so friendly and supportive. The team recieved the car from me was very fast and proffissional.
Cons: The way to be picked up from airport was so confusing. And i waited for more than 60.mins till someone show up and picked me from airport.
Pros: Family operated business allows for a more personal relationship with the customer. I felt like I was borrowing the car from one of my relatives but still, with professionalism and business respect and appreciation.
Cons: Their new location near the airport was a little tricky to find during the drop off caused by some road works that was keeping their street completely closed to the public, however it was resolved quickly with a phone call.
Pros: Extremely personal service We were in constant contact while in airport and were picked up by staff within minutes of walking out I have never experienced a better car rental service Bernardo and his team were superb There was no hassle with extra charges like with the bigger companies
Cons: I have no complaints
Pros: Efficient and helpful. Picked us up and dropped us off at Miami Airpirt.
Cons: There needs to be more clarity online that Americars pick up is outside of Miami airport and not at the car rental centre on site.
Pros: Nice personnel, mart money-saving policies
Cons: Discussed above. Not user friendly drop-off for those who require wheelchairs. It was an exceptionally long walk and not user friendly to elderly. Would only rent again with guarantee of drop-off at departure area for passengers in Miami
Pros: The price was good
Cons: they did not accept the insurance coverage provided by my credit card. The car smelled of cigarette smoke
Pros: Nothing terrible service
Cons: I didn’t like anything, will never recommend.
Cons: Did not come to Miami airport. Did not provide booked car. Promised on phone to compensate for car hired at airport and have not done so. Not answered email. Failed to return last phone call in USA. Wish they had never been listed by Discover Cars.
Cons: I liked the service, the only thing I recommend is for the agency to have more online presence, for example a website. I didn't like the pickup experience took awhile
Cons: I went to drop off the car and the office was closed. I had to open the gate, park the car myself, then Uber to the airport.
Cons: Unresponsive, not in airport. Paid for early pick up but they didn’t respond to my call.
Pros: Easy and smooth with very friendly staff. Will definitely use americars again when I am in Miami.
Cons: See above.
Pros: Good service
Cons: Americars could improve the information about the pick-up, drop-off the car. Finally was very easy, but i only knowed at last time.
Pros: Charming staff and great value.
Cons: Slight inconvenience in as much as the rental office was off site, but the value offered made this worthwhile.
Pros: Good service kind people
Pros: Small Company, great service
Cons: Car cleanliness
Cons: At last minute, they change the contract conditions and at the end they did not provide the service.
Pros: Excellent personalized service
Pros: Rates were good by AmeriCar but how come they didn't receive the booking from DiscoverCars? Who would take that blame?
Cons: They didn't provided me with an alternative even after I spoke to an agent and told them about my booking. Why they are allowing DiscoverCars to use their service? Get rid of them asap. Contact me for more details. Thanks
Pros: Door to door service, small operation, expected our coming/going, friendly, nice car
Cons: Initially there was a mix up about rental dates and texts related to same. It did get worked out.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Discover, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off