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Ace Rent a car at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice people
Cons: It took too much time to obtain my car insurance policy.
Pros: Car was disgusting, told attendant and didn’t care. Smelled horrible and steering wheel Was sticky and slimy
Cons: I liked NOTHING !
Pros: The sale rep. That helped us was very helpful in recommending a vehicle that was better for our party.
Cons: Representative was not accurate nor clear and We cancelled the service before taking the car.
Pros: Absolute rip off of a company
Cons: Bate and switch. Over charging
Pros: The guy at the desk did a very good job he was very patient
Pros: Convenience of airport rental.
Cons: The Ace representative initially rented me a car that was banged up and I told them that I was displeased so they changed the car. However the car they gave me wasn’t clean on the inside. 😷
Pros: The agent was able to work to find me a large enough vehicle for me since the one I reserved was not available and he did find one for me . Even though there was a up charge which I didn’t understand since the two vehicles were pretty much the same , originally I reserved a Ford Explorer and we got a Dodge Durango pretty much the same car but it cost me $60 more dollars per day. I paid it because I needed the third row seat
Cons: Didn’t have the original vehicle I reserved and up charged me for another of the same size
Pros: Very accommodating when there was an error in the reservation determined. Made it work without an issue. Got us into a car quickly.
Cons: Still a bit of trash in car upon pickup. Trunk not throughly vacuumed and a bit of body damage. Otherwise, all was well.
Pros: First agent was fine.
Cons: Those I dropped the car to, did not speak English.
Pros: mooie auto
Cons: heel oneerlijk en misleidend beleid
Pros: The drop off service was reasonable.
Cons: Ace Rental Cars lied and said that SLI was REQUIRED to rent a car. This was not displayed when I agreed to rent the car and paid in advance, it was when I was at the rental desk at the airport. SLI is not required in Florida and it is written in their rental agreement that SLI is OPTIONAL.
Cons: You tricked my dad. A person that doesnt understand english to buy the extra insurance although he had one already. Pay more than the car itself and not even returning our emails. I’m planning to take this further just fyi
Pros: Ace need to employ proper cleaners. The car stunk like rotten milk, nappies, we had to purchase a lot of air fresheners.
Cons: The Ace representative was on a mission to make extra money from us and he did unfortunately.
Cons: Rental agent was not nice or helpful. Didn't explain the extra charges very clearly. Just given the keys without any advice about the car or driving in Florida. The tire pressures were low and all different.
Cons: show true price even if it's higher. you are not going to get return customers if you scam them.
Cons: You need the creditcard of the driver, wat if the driver dont have a creditcard(or case)
Pros: Service as not done Oil
Pros: The car was in a good condition despite high mileage for a rental.
Cons: Terrible customer service. The agent demanded from me to show her my car insurance declaration page when I rejected full coverage. This is unheard of. I rented cars many times from different companies always declining full coverage, not a single one wanted to see limits of my insurance. Also, there is another big problem. All your rental cars are already registered with SunPass. I brought my own SunPass transponder, but I could not register the car with SunPass. I demand $55 dollars back.
Pros: Car was nice and clean
Cons: unable to claim items that were left behind. no real lost and found policy. Agent repeatedly tried to sell me their insurance, and gave invalid information about how my own insurance and my AMEX insurance works, all to upsell their insurance; he was otherwise friendly
Pros: Great car
Cons: Car didnt have full gas but I was asked to return with full gas. Most difficult part was to communicate with their staff while picking up from Miami airport. A lot of things were unclear including the drop off instructions. I wasn't explained about the coverage policies. Mostly communication problems with the pick up staff.
Pros: Quick pick up and drop off
Cons: They lied about price, the car smelled of smoke, the car was not worth what we paid for it, it was dirty
Pros: not much
Cons: see above
Cons: It got me to where I was going
Cons: 3 day car didn’t start , dead Batt Made 5 calls kept getting hung up on with no chance to leave message ! Next day got thru ! Delivered different car 30 hours with no car !☺️ Sure we won’t get anything back ! !
Cons: Sales person lie about toll charge. And guy at return told me he will refund it, but never did so.. car wasn't clean at all.
Cons: everything, They over charge you for things you do not agree too