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Routes Car Rental at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: If you’re going to charge a $2500 deposit for everybody just say that on your website don’t say $200 to $2500.
Cons: Hidden costs, no clarity, no signage to say where to pick up car, desk clerk lied to me and added my signature electronically without showing me what I was signing
Pros: Car was clean and as described
Cons: One person at the checkout counter for 40 people in line. We were there for an hour and a half. They charge you $14.99 for each toll which is ridiculous.
Pros: Clean car
Cons: I was double charged, check-in and return too way too long.
Pros: Price was cheaper than others and car was good.
Cons: I didnt like that they try to charge me 150$ for driving in Orlando while I never left Miami metro. I didnt like to have a 2500$ deposit to pay.
Pros: Pésimo servicio, no lo recomiendo
Cons: Pésimo servicio no lo recomiendo
Pros: Car type
Cons: Even with prepaid full cover insurance they forced to pay an extra 240 USD and 500 USD deposit or 2500 USD deposit with the original plan. It is a scam.
Cons: The car was damaged and the seats all stained
Pros: El vehiculo en perfectas condiciones! Limpio y cómodo.
Cons: El tiempo de espera para recoger más de dos horas y los cargos extras que agregaron, además del abusivo depósito de 2,500 dólares.
Pros: Quick and easy drop off, vehicle was nice and in a good condition.
Cons: Lots of additional charges upon collection…even with maximum insurance purchase the company try to charge you a minimum £2500 excess, so if someone breaks your window wiper they will charge you £2500 regardless….They will put the excess down to £0.00 but you have to pay an additional £250.00 which then puts the prices in line with the likes of Hertz and Alamo so would 100% avoid and go with one of the bigger retailer
Pros: Prices and speed of check in
Cons: Pick up location in a dilapidated area. Cleanliness of car, damages on car
Pros: Friendly and efficient.
Cons: Had a bit of a wait for the car after checking in.
Pros: It was quick check-in and drop off. And now open 24 hours every day which is great for me renters.
Pros: Unprofessional and prices do not reflect anything near the prices stated on the web page. Hidden fees and unprofessional when asked to decline the insurance covered by credit card holder. Vehicle paid for was not the vehicle given. Spent 3 hours waiting on line for a vehicle
Pros: I will like to get a refund for the reservation which was not fulfilled due to the vehicle not being available and for being a Safe driver and Florida residents are absurd.
Pros: They honored the price I had online, accepted my insurance, and picked up and dropped off at the airport.
Cons: The location wasn’t the nicest. The wait time took 2 hours to simply pick the car up I had already paid for. They should filter the line with people who have everything already put together and didn’t need anything extra.
Pros: The attention is good
Pros: best experience
Cons: see below
Pros: Option for tolls however recommendations could’ve been provided. I got a you either pay everything by plate yourself or take the $14.95/day option yet the paper to sign had 3 options on it and I was told I had two choices. I heard other renters complaining about the toll options, too because it almost doubled the rental price. The shuttle to/from airport was readily available-just takes more time to add onto travel time being off-site.
Cons: The driver car seat was stained/dirty. Soil splatters on overhead upholstery, and when put in park it made a noise to auto engage emergency parking break.
Pros: Absolutely nothing they are disgusting company
Pros: The car was clean and in good condition.
Cons: The time it took to pick up our car. Check in took about half an hour and then we waited for another half hour while our car was being washed and vacuumed.
Pros: nothing special
Cons: most as specified above
Pros: The drop off was excellent friendly staff
Cons: The car we pre paid for was never there and not due to be returned that day! We rented a full sized SUV and got a Toyota corolla and waited two hour to get that..as no cars were available. Many customers were in line and no cars were on the lot for anyone!
Cons: Reaching the car rental support was a headache. Our flight to Miami was cancelled and we were trying to reach agent to change the reservation and cancel for a day. The team was not accommodating and cancelled the complete reservation and didn’t process a refund yet. In this COVID situation and travel being uncertain the team should be accommodating and not cause issues for customer.
Cons: This company is a scam. Soon as I got to the Miami location people were outside the rental place warning me that its a scam. They charge an additional $200 for a security deposit & an extra $18 a day if your paying with a debit card which was NOT mentioned anywhere on the site when I went to book. I emailed them asking for a refund because after hearing all this once I got to the front desk, I did not get the rental car. Currently I am disputing with my bank because the site refused to refund me
Pros: Not a thing
Cons: Horrible service. Unkind people. Feels like they were out to trick everyone
Pros: Guys stay away not worth it ,
Cons: Very unprofessional,time waiting it hours and hours
Cons: they didn't answer their phone, called 10 times. We never were able to move our reservation to later in the evening and lost 300 dollars due to their lack of answering the telephone.
Pros: The car was clean
Cons: My credit card was charged twice, there was extra fees when I got there and customer service was rude!