Clubs Car Rental at Miami Airport

Pros: I rarely review rental car places since it’s such regular service. However, this time the staff went above and beyond to ensure my satisfaction. They offered an exceptional car as an upgrade option. They were so attentive and friendly.

Pros: Appreciate the rental quality guy

Pros: Thanks to Jesus :)

Pros: No complaints, good people, good cars, answer very quick on WhatsApp

Pros: Venimos de Colombia con grandes expectativas y todas fueron cumplidas, empezando con el agente que era Colombiano David. excelente servicio al cliente, sus autos muy bonitos también. de principio a fin todo muy bien

Pros: The guys from the office were very friendly with me and my family, help me out with some discounts. def coming back

Pros: I gotta say thank you to David the agent to help me out with a couple things in this rental, Vehicle was good, service amazing

Pros: buenos carros, modernos, limpios y muy atentos con el servicio

Cons: The fact that the business did not honor its own confirmed agreement.

Cons: There was no shuttle, I had to call a number for pickup to the rental location. I was then picked up with a run-down car without any signage and a driver who didn't speak English. I was then driven to a shady office in an industrial area outside the airport. He looked up my reservation and gave me a completely different price, $300 higher than quoted. He demanded I get insurance despite the fact I had denied coverage and I refused to pay it. He took me back to the airport. Felt unsafe.

Cons: They took over 30 minutes to collect from airport in a mini van then when I got to the check in desk the guy that drove the van was also renting the cars he told me they wouldn’t accept my insurance (even though every other big name does) and told me I would have to pay $250 for his insurance for a 5 day trip. Absolute scam. Stay away

Cons: we had to pay insurance and the did not accept our Canadian insurance. and the thing is we had to pay $5 per day for extra person.

Pros: The car was very dirty and smelly it was in a very bad state … this car should never be rented again….

Cons: It was a terrible and not professional…. 2,30 to recive the car ..,… bad but very bad all around

Pros: El servicio fue muy bueno, la gente es Cortez y educada. recomendaria mejorar la comodidad de las instalaciones. el vehículo muy bonito y los precios super bien, con seguro y peajes

Pros: No complaints so far, Josue pick me up he was very friendly and give me a discount for my baby car seat. They have some policies for insurance that I prepared a head and was good for it we only add the toll system to our rental which was good for our plans. Definitely will rent with you guys again!

Pros: The costumer service was great. Jesus help me with the rental and help me out with all my questions.

Pros: I was able to get a car

Cons: All the extra charges and the fact it was almost 4 times the quoted fee on here.

Pros: they charged me way more than the agreed amount. Charged $480 extra

Cons: they charged me way more than the agreed amount. Charged $480 extra

Pros: None

Cons: tolls fees lied, much understanding

Pros: I have given a low score because I never used the services from this company.

Cons: I went to pick up a vehicle at this establishment and the vehicle price I was told I would pay for the rental was not the price this establishment was willing to offer for a rental vehicle.

Pros: Use of whatsup for communications Quick drop-off Close to the airport

Cons: Had to wait for around 20min at the shop since they had to drop someone at the airport and there was nobody to help us. The car wasn't clean, had several scratches outside, looked like was already involved in a collision, had a small rip in the ceiling (inside) and apparently was missing some maintenance since on the third day it started making a sound and showing a light in the panel that needed an engine filter replacement. Also, I was really surprised by the extra charge for the insurance.

Pros: The car was clean and in good condition.

Cons: The fees are unreasonable and not transparent. We were surprised by an unexpected requirement to rent - third party liability coverage for 30 bucks per day. They refused to consider my insurance. Tolls is another scan with this rental company. 15 dollars per day just to use their SunPass in Florida tolls. If you can choose to not take that option but there will be a 30 bucks penalty per toll. There you go, this is the catch if you were wondering why the rental rates are so cheap.

Pros: I am waste my money and my time whit this company

Cons: Almost 2 hours for pick up

Pros: N/A

Cons: my insurance not accepted ,did not know before hand the reservation was cancelled there right away.

Pros: The airport pickup was convenient.

Cons: There was a huge additional fee that I was told about when I was renting the car which wasn't mentioned before when I was reserving the rental car. At that point, we had no option but to pay as we were already waiting for an hour after arriving at the office. It was difficult to find the place of pickup from the airport. And there was no airport drop which was promised on the site.

Pros: Easy return.

Cons: Hidden fees that increase cost by 300%

Cons: Total dishonest price representation.

Pros: Nothing since ended up not renting from that company

Cons: The fact that is advertised as $134 CAD including everything and ends up being $500 US when you get to their agent.

Cons: Do not book!

Pros: It was well orchestrated scam business. They had very nice person that picked me up. With knowledge of English so he mislead me and used my distress after my flight to set up contract that works for them.

Cons: After I showed voucher person asked me to make new contract with Club. I don't know what that means but as long as it covers all the same as voucher I am ok with it. then he added addition insurance. I was tiered and stressed over flight and some other personal things that I just signed contract didn't look that total was way different what I singed with discover cars. When I return car it was person who was playing he is not understand English so I couldn't complain about anything.

Pros: They were communicative

Cons: Total rip off that required expensive needless insurance. I have USAA insurance and my credit card insurance that would have covered it. This company is a total scam.

Pros: The service was good

Cons: The car needed a tune up

Pros: We had to wait for almost 1 hour for someone to show up at the airport to bring us to the rental location.

Cons: It was a very bad experience overall, we felt scammed.

Pros: Horrible place

Cons: They say you can bring your own insurance but their required limits are not an available option with geico - so you always need to purchase their insurance… scam

Pros: Nothing. They aren't close to with Alamo, Dollar, Hertz...

Cons: 1st: You don't pick up the car at usual Airport Hub. You arrive in the MIA Hub and have to go for another place, which can take hours. 2nd: they charged me twice the State Tax and License, which was already included on your offer. Still waiting for the USD 160.00 refund. 3rd: they delivered the car with half tank. 4th: Car had a tire pressure getting lower. 5th: None to receive the car back at the appointed time. 6th: Not organized. 7th: Unclear information on costs.

Pros: I canceled my rental as they wanted a lot of money in a hidden fees.

Cons: They courtesy shuttle from the airport was a nightmare. I waited 1h for a driver to pick me up while all other car rental companies had they shedulled shuttles every 5-10 minutes

Pros: Sharks.

Cons: Lies and sharks.

Pros: Las vetanas esta sucio pero todo bien

Pros: Nothing.

Cons: Tried to up sell me insurance when arrived even tho I am fully covered.

Cons: Deceptive pricing for car insurance and toll fees. Was told I could not purchase a SunPass for rental car for tolls but had to buy through them at $12.99 or $14.99 daily. Found out after the fact I could have bought a SunPass and used it for the rental. Also, they will only allow you to use certain insurance companies and can't use credit card insurance coverage or your personal insurance coverage if it is not one of their preferred providers. Be very careful to read "Rental Conditions".

Pros: I did not take the car. It's a con game.. They did the same thing to another customer from california who had to go to the florida keys that night, so they had no choice but to take the car,, a jack up rate for insurance, even if you have the recommended insurance, they cannot give you a car without their additional insurance... + addtl toll fee.. They were non apologetic at all .. I took the Tri-rail so I can borrow a car from my sister.

Cons: What service. It's a bait and switch.. Please stay away from club car rental...

Pros: Great customer service but when I originally booked the price was different

Pros: Nothing. Worse service ever

Cons: That you lie about price

Cons: Have not refunded the $300 deposit despite saying they have,are not responding to any emails.

Pros: Un expected charges .. that amounted to $600 more than what I already had paid.. And I dint get a refund for the advance payment

Cons: They are deceiving thieves.. Un expected charges .. that amounted to $600 more than what I already had paid.. And I dint get a refund for the advance payment

Pros: Nothing

Cons: Took ages to get a ride from the airport to the car rental location. Had a bunch of hidden fees they do not tell you about on the website or email. Although they will argue with you that it does.

Pros: La entrega fue muy agil

Cons: La entrega del auto demoro 1 hora mas de lo acordado, Cargos que no estuvieron claros

Pros: Relative ease for pick up and drop off

Cons: As previous. The total cost was nearly double of what we were originally quoted online!

Pros: the agent was ok.

Cons: The extra charges and the car with problems in the cellphone charger.

Pros: It was a fast drop off

Cons: They hook you in with low per day price then force you to buy very expensive insurance. Their insurance starts at $60 per day unless you bring proof of full coverage insurance of at least $500,000. That’s half a million dollars!! This insurance is not optional, they will not rent the car tonyiu unless you get it. Also the car I picked up was pretty dinged up. The low tire Pressure sensor kept going on and off. Another sensor that indicated that the car had been in an accident kept going On

Pros: They offered a free ride back to the airport

Cons: Too many hidden fees

Pros: Staff polite and friendly

Cons: Insisting on an ‘extra” insurance despite me paying for discover cars FULL INSURANCE and showing the paperwork then refusing to hand over the car unless I pay a significant extra insurance cost (several hundred dollars)

Pros: I felt it like some kind of scammers

Cons: I felt it like some kind of scammers because they were very rude and cancelled on us without even informing us.

Pros: Nothing.

Cons: Worst service and rental car company. The service men were not accommodating and in the end I was not I did not rent a car. Felt like a scam. I do not recommend to anyone.

Pros: Relative cheapness

Cons: Poor service - ripped off on Toll fees - lack of clear explanation or options. They have just charged a further fee on my return BUT not refunded the deposit yet - with no email explanation. Will never use Club Cars again!

Pros: Quick

Cons: Nothing

Pros: Nothing

Cons: There communication was poor and confusing

Pros: The service was friendly and fast. Everything went so smoothly. And did not have to

Cons: The only downfall is our flight left so early in the morning and the car rental place was not open, so had to make a judgment call and drop the car off in hopes that it would be all right

Pros: Nothing

Cons: I was told they don’t accept Geico insurance but there was a flyer on the desk contradicting them and saying they do. I couldn’t use my own insurance for collision coverage because it wasn’t enough (info they didn’t disclose at the moment of the booking). I couldn’t use my Sunpass account & device. They forced me to use theirs instead. Car was unsafe to drive (noise in wheel & misaligned); they changed the car the next day and they gave me Elantra #51 which was even worse.

Pros: I will never use you all again

Cons: My price changed from 59.00 to 200.00

Pros: Fast and responsive service.

Cons: Does not offer USAA as covered car insurance.

Pros: Nothing

Cons: The fact that they tried to scam me

Pros: Nothing

Cons: Everything this was the worse experience we ever had renting a car

Pros: Price

Cons: Friendly

Pros: The pick up and drop off services were very efficient

Cons: There were an unacceptable amount of hidden fees. I was charged 60% more than what discovery cars quoted. Club car rentals makes you buy a mandatory minimum 5$ a day sunpass along with their own insurance and racks up the fees. They will say it was all explained and it was. I paid the excess because I needed the car but would highly recommend against their service for others looking to avoid paying double of what they were quoted.

Cons: Please see the comment above. Did not rent the car

Cons: Being charged for CDW was unfair to the extreme. I have been renting cars in Florida for over thirty years and have always been covered under my Canadian auto insurance policy. If your shady business practices continue your company will suffer the consequences.

Pros: The car was in good condition and comfortable

Cons: The customer service, and hidden fees

Pros: the car was decent

Cons: they ripped us off, gas tank was not full

Pros: Ease of rental

Cons: Very expensive.

Pros: Never picked up the car. The price at pickup was twice the cost of the quote and confirmation.

Cons: Never picked up the car. The price at pickup was twice the cost of the quote and confirmation. The agent at the car rental place was very rude, uncooperative, and unprofessional. Terrible experience. I hope I don't regret using you on my trip next week.

Pros: The ease of the rental process. Door to door pick up and drop off too.

Cons: There wasn’t anything to not like b

Pros: Car was clean and in good condition, but that was it.

Cons: Hidden fees. Original total was ~$74, but with hidden fees, total ended up being ~$230. We also had a new born baby with us which delayed our pickup time, but got no empathy from rental representative. They charged us a $50 after hours fee for being ONE MUNITE late. Ridiculous.

Pros: The pick up guy was nice.

Cons: Everything

Cons: disappointed. I reserved for a economy car, but was required to show proof of insurance with full coverage of $300,000 or pay ~$35/day extra to buy their insurance.

Pros: Once we were met by the representative on arrival the service provided was good

Cons: The directions provided for meeting the representative were unclear and incorrect. The service provided on dropping off the car was poor. The representative was uninterested and unhelpful

Pros: The car was clean no mechanical problems. The two staff members we dealt with were polite.

Cons: Dropping off was different, no where to park, lot full with other companies cars, only one person staffing, had to wait for him to return.

Pros: Best and cheap

Pros: Nice people ready to serve

Cons: I did not get the car chossen in my reservation.

Pros: NOTHING

Cons: Terrible directions to find the pickup location..phone number to call for shuttle did not work. Waited 30+ mins even though they’re 5 mins from the airport PLUS another hour at the office as they only had 1 person checking ppl in. They had no AC (in Miami), no hand sanitizer & the vehicle wasn’t clean. Paid lots of hidden fees like toll passes, etc. that’re usually lumped in with other companies so we saved nothing in the end! Terrible customer service

Pros: As I wrote above, I was scammed on the price. The vehicle also had been wrecked and looked like it had been in a hail storm with 100 dents

Pros: Quick, fast and very reliant of my trip

Cons: N/A

Cons: The car smelled like fish, and when we pointed that out they couldn't do anything about it. Just asked us to not smoke in it, like the smell could get any worse. There is a lot of hidden fees in the price, the overall cost was increased by 245%.

Pros: Nothing

Cons: No compassion or solution other than to overcharge for a piece of junk

Cons: - they lied about credit card insufficient funds in order to sell us an extra insurance (for which less credit card fund is needed): in other words: they FROUDED - they were not reachable on the supplied telephone number, we needed to find our way to their obscure offices ourselves

Pros: New car Quite fast

Cons: It would be good to know before the rental that I need to buy the Sun Express card which cost 12 USD per day

Pros: The guys were polite

Cons: It took them 45 minutes to pick me up at the airport.

Pros: Clean vehicles efficient service during pick up and drop off.

Pros: O Check-out foi bem rápido e simples.

Cons: Tentaram empurrar taxas exorbitantes na locação. Faltou uma melhor comunicação, em relação a devolução da garantia e demais trâmites após a devolução do veículo.

Pros: Over all decent car and friendly enough service

Cons: The toll options that you're more or less forced to chose from are a rip off and money grab. Charging $9 a day with no cap just to be able to use tolls really felt like a rip off as their cost is almost non existent as the tolls are automatically billed.

Cons: cheating false information force impolite

Pros: The car itself was fine.

Cons: Waited an 30 minutes to be picked up. Called without reaching anyone for 2 hours trying to make a change later in the day. Extremely rude customer service representatives who gave false information about a branch that did not exist then denied having done it.

Pros: All the staff we met were more than helpful, car clean forms easy and quick to fill in, and everything made very clear

Cons: Didn't like that we had to ring on our arrival as our mobile phones were not set up to make calls in the USA, so it was a bit stressful trying to contact them.

Pros: Nothing at all

Cons: Late collection. Made to wait 45 minutes at airport after 13 hours of travel. Car was absolutely filthy inside and staff not helpful.

Pros: I really liked how attentive and professional the representative was from the welcome text to the email of documents etc.

Cons: I was traveling with two children under two and was given a car with a tire that was unsafe and had a nail in its sidewall. I contacted the company as soon as I noticed and was told I was responsible to purchase a new tire. I believe they should have taken more responsibility for the safety issue and I very shocked and disappointed.

Pros: Nothing. They did not have my car, nor any alternative cars

Cons: No car, and no options.

Pros: Very pleasant agents and helpful

Cons: Out of 3 phone numbers provided to call them for pick up from airport only 1 worked and no one answered for over 30 min. When finally connected, individual did not understand English!!! After being transferred, confused individual told us to wait for the pick up another 30 min. It took us long time and lots of unnecessary stress to get the car that was not properly serviced. Would not recommend this company!

Pros: Service was terrible. I could list a dozen reasons but the two biggest we're that no one was there when I dropped off the car so I had to wait in the heat, and when I arrived to pick up I felt like the victim of a bait and switch scam as the agent tried to force me to pay for insurance and other options that would have doubled my rental price. It also took us an hour or more to get the car. He kept saying it wasn't his fault, it was the car rental I selected and he was just doing as told.

Cons: Everything. The guys running it were nice but the whole thing was sketchy. Couldn't always get someone to answer the phone, tried to intimidate me I to paying for this to double my rental from $500 to $1000, my insurance agent didn't even know what insurance you guys were demanding. Feltmlike a total scam.

Pros: La oficina un poco desordenada es una empresa pequeña y no tenían el modelo que habíamos escogido me dieron otro similar

Cons: Regular un poco de desorden

Pros: Good price

Cons: Unanswered phone, failure to open at the agreed time, long delay in being picked up from the airport.

Cons: Me cobraron más de lo estimado. Y el pago de reserva hecho por paypal no lo tomaron en cuenta por lo que mi cuenta subió a más de 190$ Por tres dias lo cual me parece un robo

Pros: Absolutely nothing They took an hour to pick me up from the airport, added $200 in hidden fees and barely spoke English.

Cons: Worst rental experience ever amd I rent a car for travels every single month for work.

Pros: Price was decent.

Cons: Hard to find at airport, no signs. Had to call for van to pick me up. Car wasn’t very clean. Check engine light on entire time of rental.

Pros: I truly can't think of anything.

Cons: The rate quoted was higher when I arrived, the agent tried to enforce extra fees and the car they gave me was banged up and dirty. It was not a pleasant experience.

Pros: nice car. nice team. came to pick us from airport.

Pros: I was teally annoyed by the compulsary charge for the sunpass transponder. I already had a sunpass account and a transponder and i showed this to the rep and online confirmation that the account was in credit. They would not allow me use my own account and as it was a six week rental i was charged over $500 for sunpass.

Cons: As stated above the compulsary requirement for the sunpass. This is understandable for short term rentals but is a rip off for a six week rental.

Pros: Nice people.

Cons: The charges had no resemblance to the original quote or the voucher provided for the rental, nor were many of the surcharges mentioned anywhere in any correspondence prior to arrival.

Pros: nothing, all this process was very confusing and deals offered by DiscoverCarHire attendant did not appear after being sent to my email.

Cons: Everything. They made us pay for an extra insurance even though in my DiscoverCarHire contract it was written that I had already acquired the CDW. The details of the extra insurance deal that they made us pay, were not described in our contract, it only stated the name of the Insurance policy. The amount paid in ClubsRental Car was totally different from what was described on my DiscoverCarHire contract. I would never acquire any deal with ClubsRentalCar anymore and wouldn't recommend at all.