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Zezgo at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Transportation, Deposit 1000
Pros: Fast pick up and no line at desk.
Cons: All the hidden fees not laid out when booking the rental.
Cons: It was a sham. The price is so cheap because once you pick up the car they then force you to pay for all of these things that are not specified
Pros: I was lied to about the total cost to rent the car at the time of pickup. There were a bunch of additional costs that the rental company “Zezgo” added and the rental car ended up costing me more then double what the advertised price was at the time of reservation. Extremely dissatisfied with this service, on top of that the representative was extremely rude and crass as if he were doing me a favor by renting the car.
Cons: I was lied to about the total cost to rent the car at the time of pickup. There were a bunch of additional costs that the rental company “Zezgo” added and the rental car ended up costing me more then double what the advertised price was at the time of reservation. Extremely dissatisfied with this service, on top of that the representative was extremely rude and crass as if he were doing me a favor by renting the car.
Cons: I was told that my insurance did not have car rental coverage and was told I had to pay for it out of pocket or I would not be able to get the vehicle. My insurance did in fact cover rental cars and our agent tried to get in contact with Zezgo to straighten things out but never heard back. I was charged several hundred dollars for insurance that I did not need. I was also told I needed to get the toll way package if I wanted to go anywhere outside of Miami. They try to scam as much as the can.
Pros: Never picked up car. Didn’t realize not in rental car center. Went with Enterprise instead.
Cons: Never picked up car. Didn’t realize not in rental car center. Went with Enterprise instead.
Cons: Scam, and try to upcharge for every single penny
Pros: They had the car I had reserved.
Cons: It felt like a total scam and that there would be more trouble when I returned the vehicle.
Pros: Refund visa ...3895 chase
Cons: Refund visa ...3895 chase
Pros: Great shuttle service to Miami Int Airport. Clean car.
Cons: In our contract the gas fuel level was noted being 3/4 full. When we drove off it actually was just 1/4 full. Off course we could have checked it better ourselves, but Zezgo should also know better.
Cons: Not helpful with return policy; didn't detail insurance requirements at time of rental.
Pros: Someone was there right away to get the car when we brought it in.
Pros: I declined the rental due to the excessive extra hidden costs of this rental. There is no 24 hour desk so, if i have no relatives i have to wait in the airport until the agency is open again. Never again on this company
Cons: I declined the rental due to the excessive hidden costs involved. There is no 24 hour desk, so if I have no relatives in Florida, I would have to wait in the airport until the agency is open again. Never again will I rent with this company
Pros: Yet again another situation with tolls! EVERY time we rent a car in Miami there is an issue and it’s usually the toll pass but has been over charging.
Cons: The lady on the desk was unhelpful when discussing tolls. Apparently we had said somewhere?? we didn’t want to pay for the pass but opting out was more than $11 per day and we were unable to use our own transponder and we were charged $163 to use theirs. It’s sad that visitors are seen as easy pickings
Pros: The service was quick and smooth
Cons: The pick up time was long, over 30 minutes
Cons: The arrogant smirk from the counter guy when he knew he was getting my money no matter what.
Cons: Scammed. Hidden fees not stated on the online reservation page. Couldn't use the trunk, tires were left in there.
Pros: Friendly and helpful staff
Pros: Location near of the airport
Cons: They don’t listen the client, even if you have an insurance from Canada or USA they didn’t accept. (Business) The car was uncomfortable( sits) Nissan Versa. Be careful with the gasoline, take a picture because I received apparently full but it wasn’t.
Pros: THE ATTENTION OF THE PLACE IS VERY GOOD, I WILL COME BACK HERE
Cons: There was a lot of delays when picking up the car from very unhelpful and unfriendly staff, the car needed air in the tyres as we drove down the road, we also discovered whilst driving on the highway there was no water in the washers. When we did encounter an issue and called them for help we were just sent a message with a list of local tow companies and nearest garage but we had to sort it all ourselves. Very unprofessional and helpful.
Cons: I didnt rent a car
Pros: I didn’t. They were very unhelpful and tried to extort an additional $2,000 from me on an $88 rental
Cons: The fact that they changed the required security deposit and tried to triple it. NOTE: I did not received a car.
Pros: Fast and welcoming
Cons: That we should call the office upon arrival to be picked up
Pros: Nothing. Zezgo offer the worst customer experience of the year, personally. Non responsive to increased customer demand despite clearly having additional personnel.
Cons: Zero. They were highway robbers, basically. Extortionate, and numerous hidden charges. They’re an abysmal company and I would never ever recommend them to Another human being.
Pros: Too many hidden price increases
Pros: Drop off was fast and easy
Cons: The amount quoted was $200 amount paid $550 Forced to buy insurance although I have rental insurance with USAA a reputable company. Forced to have sunpass even though tolls had been suspended due to hurricane
Cons: everything - too expensive, rude empployees, bad explanations to questions..
Cons: Zezgo never released the car to me because of a technicality with my Visa being a debit card. It is not listed on your site or in your confirmation information that a Visa debit card would not be taken. I had to pay Uber over $100 to get there and back since they wouldn't release the car. I called customer service who tells me they have to do a review. Seems like there will need to be a lot of follow up on my side to get credit for a service I paid for but did not receive.
Pros: Extremely misleading website price for car with so-called full coverage didn’t cover anything. On a rent for 150$ I had to pay 600$ on top to pay for all kinds of mandatory insurance. Car was also dirty.
Cons: they overcharged my credit card
Pros: i didnt as they tried to upsell me toll pass. insisted i needed this to leave miami.
Cons: Car smelt , not a high spec car , brown stains on ceiling. unsavoury area where it was. lack of support and pushy upselling salesman. It is possible to leave miami without using a toll road or express lane.
Pros: Price as not same as we booked ..price was doubled . Asked for tolls high price Insurance high price Getting the car extra charges nonsense
Cons: Nothing. Will not repeat will not recommend
Pros: The drop off of the car was very easy, and the actual car itself was fine, although it did say it needed servicing which we felt should have been done before they handed us the keys!
Cons: Wouldn’t recommend. There was one person at the desk so we waited an hour and a half for our car with 2 babies under 3 late at night. Staff weren’t friendly and didn’t tell us everything we needed to know, for example whether the car was unleaded or diesel. The worst part of the whole experience was that they gave us an old dirty car seat that we had paid extra for, we got it into the car and it was broken. The fact they have broken car seats even at the office is disgusting. Was not impressed.
Cons: Too far for pickup and waiting for shuttle ride without any signage to find zezgo
Cons: The representatives were not helpful in explaining the process and procedures. They oversell on a false necessity for the sun pass. They aren’t accommodating or good with problem solving.
Pros: The car was the only thing that made me happy about my time renting.
Cons: Everything. The people were rude and too much money was spend that was not explained when I asked for that information before hand.
Cons: Insurance scams
Pros: They were awful - car was dented and was dangerous - low tire warning - had to return car as warning light on side . They pumped up tyres and said they were just low- slow puncture the whole time we had car- car dirty inside and the fob didn’t work - had to open with key
Cons: As above awful
Pros: They get you hooked, online they tell you a price, they told me that I was going to pay 212 dollars and in the end I paid 573 dollars
Cons: Poor customer service, no response on their own website when i made enquiries, poor quality car.
Cons: Car seats were dirty
Cons: Not the car i ordered poor quality of car damage to car that was tried to be blamed on us
Pros: Time consuming
Pros: Vehicle was nice, ran great, despite service lights being on.
Cons: It was a tram and van ride away from airport terminal. Way more expensive than what I was told. Had to buy insurance or give $2,000 deposit. Also had to pay $15 a day for a sun pass I know we didn’t spend nearly that much on tolls. Read the small print.
Cons: They have lots of hidden costs which they won't let you rent the car without paying like telling you you HAVE to pay $180 to cover toll and express lanes as you cant pay for them another way when you can then they refuse to give you a regubd and won't even show you what youve spent in tolls (my estimate was $6.60. Also they don't always have a car even when they have your reservation (another couple nect to us had this). Vustomer service desk staff were rude and unwelcoming. Would not recommend!
Pros: THE CAR WAS READY TO BE PICKUP, DID NOT HAVE TO WAIT TO HAVE CAR CLEANED OR OTHER ISSUES
Cons: HAVING TO CALL TO BE PICK-UP FROM THE AIRPORT. SHUTTLE SHOULD HAVE A SCHEDULE
Cons: Car not available per agreement. Conditions of substitute car was terrible. Extra fees doubling the price.
Cons: Extra cost, wrong type of car, condition of car
Cons: Zezgo Is not a legitimate car rental agency. They are just there to rip you off
Cons: Waited 45 minutes for shuttle
Pros: Drop off was ok with no issues
Cons: Extra fees charged at front desk. If i have that much $ I can rent a car at the airport and not come to you outside of airport. You have to understand that customers booking a car at zezgo is because they struggle financially and no need to charge them extra or rip them off.
Pros: Did not pick up the car here so I can’t say
Pros: I needed the GPS
Pros: Nothing. They were terrible and ignored our complaints.
Cons: Shocking customer service and a car with numerous technical faults and a trunk that didn’t open.
Pros: Absolutely Nothing! Very unfriendly and unprofessional company.
Cons: Service, cleanliness, customer service, etc.
Pros: I did not like this service provider at all.
Cons: just minting the money with the name of 1 million dollars insurance mandatory.
Pros: They gave us the car type that we reserved, since we had already taken out all the necessary insurance through discovery car, they did not ask for additional insurance coverage. They were correct and asked a lower deposit than my credit card can provided. The car was clean and in good technical condition. The drow up of the car was also fast.
Cons: It was difficult to reach them directly by phone upon arrival. (due to signal strength and network problems) At the picking up, I missed the original documents of the car, but instead of that they only gave an A4 paper docimentation, which in principle was sufficient. The selection of booster seats is not really suitable and compatible for the car. (for 5-year-old children) But apart from these, everything was well.
Pros: Nothing. Zezgo is a scam company that should not be in business.
Cons: Everything. Zezgo is a scam business that should be investigated by the authorities.
Pros: Quick check out service.
Cons: Car BROKE DOWN multiple times. Unsafe car. No maintenance. Extra charges when you get there.
Cons: Never. This is one of the worst rental experience I ever had.
Cons: They are absolutely cheaters - forcing you to pay much more than the reserving price.
Cons: Obscure pricing. Car not what expected. Time available - open at 8 but site list 6am. Does not respond phone calls. Does not reduce cost if car is returned earlier - NOT EVEN THE DAILY COST OF THE TOLL ROAD!
Pros: All evaporated by the scam.
Pros: We requested for VAN and initially we did not get car that we wanted and then I noticed that whatever car I got that's not going to fit so they gave VAN.
Cons: Car had some issues and got oil change light after 50 miles drive. wiring was displaying in trunk, car was smelly, it's too old van, did not has any USB drive, other issues.
Cons: Car was VERY dirty, unexpectedly cost A LOT more money at time of pickup on top of the cost I had ALREADY paid for the rental. Some employees did not speak or understand English, making communication difficult.
Cons: Dirty car, use of personal Sun Pass not possible
Pros: Todo. Muy recomendable
Cons: Jaja, la recepcion con mucha agua... Todo bien
Pros: Employe that prepared car was very efficient.
Cons: Rental office off air port and very slow tried to get extra rental payment to them that was not necessary.
Pros: I didn’t use the service because I needed assist with my voucher and could not find a single resource to help.
Cons: Extra fee for senior driver. Would not check my insurance to see if I was covered. Toll pass too expensive.
Cons: Took 40 minutes to get through to them by phone. Car no longer available - had to pay an extra $330 plus tax
Cons: 100% unethical and deceptive. Never again!
Cons: having to go off the airport to get the car even though they had a shuttle
Pros: All was very good
Cons: Very good
Cons: My main complaint, I was on hold for almost 20 MINUTES to request for a shuttle to come to the airport to pick us up to bring us to our SUV. Unacceptable
Pros: Too slow process
Pros: All good
Cons: Very good overall service
Pros: I will not use or recommend zezgo
Cons: All the hidden fees they try to squeeze extra money out of you and the office is off site from the airport not convenient at all.
Pros: Below standard
Pros: Coche en perfectas a condiciones a precio justo
Cons: Esta fuera del centro de alquiler de coches
Pros: Quick and easy
Cons: They gave us a car that had bald tires and our battery died half way through our vacation. Thank goodness we were staying next to a Nissan dealership
Pros: Nothing, it was absolute horrible experience and we advise people not to use the service especially at the Miami Airport
Cons: Really bad experience, the car was infested with roaches, dirty, bad tires, had 60k miles on it was shaking and jerking, the brakes were thinned out
Pros: Nothing Rude staff …
Pros: good overall service
Cons: I received the car at night. They washed the car in front of me outside… so hard to see if the car is in order. The day after, I realized the car had 2 bumps . HD to contact them, take pictures.. make sure I’m not at fault.
Pros: The employee at Zezgo ended up backing up into a corner and forcing us to pay extra fees. We paid over $200 more than what we thought we were paying when we picked up the car. Plus, the car smelled horrible, we had to buy air fresheners to help mask the smell.
Cons: They weren’t helpful and didn’t explain what their extra fees were. When we denied extra coverage, we were required to get it. We’ve never have had to do that at any other rental place in the past.
Pros: White writing on the windshield “SOLD LARRY” in view for driver. Refused to clean it off. I had to use rubbing alcohol to get it off myself.
Cons: Checking in took a very long time. Then I got hit with all the additional fees…SunPass, insurance. It is less hassle to pay more, actually, the same after all the fees, as a brand name rental at the airport. Never again.
Pros: The drop off process was easy and fast
Cons: I added a day to my contract and it was a very difficult process
Pros: New car. Easy drop off.
Cons: Took 1h to get the car, waiting in a queue. Then the toll service is misleading and expensive.
Cons: They require that you buy their insurance although I'm covered by my Amex account and my own insurance. They require an absurd $1 million of coverage to not need to buy their insurance. It's such a scam. I will never use Zezgo again and will never recommend. Also, I sent an email to their offices and never got a reply. Lastly, they told me that I would need tolls in the keys. I purchased the tolls package and there's no tolls in the keys!!! They're scam artists and a joke.
Cons: Se mi obblighi a fare un assicurazione e non me lo dici prima è una truffa
Pros: Nothing. Never even had a chance to see the car.
Cons: Totally inept. Could have been a good deal, but both DiscoverCars and Zezgo cannot even administer a simple thing such as pickup
Cons: I did not like the service fees and overall condition of the initial vehicle that was given to me
Pros: Shuttle readily available and short trip to airport.
Cons: See comments above.
Cons: Everything - poor customer service. Did not get the rental car that was reserved. They claimed that the vehicle that was reserved was not available due to a car accident with the previous renter. Even though Zezgo was aware of this situation, I was informed only upon arrival at the rental location with the entire family. No alternative car suitable for my group of 6 was provided. Zezgo refused to provide any compensation for the huge inconvenience and disruption caused to the travel plans.
Cons: Service, speed, cleanliness, hassle collecting car
Pros: We got a brand new car
Cons: They try to rip you off with all the unexpected extra changes and a $1,000 deposit.
Cons: Wanted me to pay huge daily upcharge because I didn't have 1 million dollars liability on my auto insurance even though I have 1 million dollar umbrella policy . Stay away!
Pros: Was not allowed to leave the State with the Car unless I payed 2000$
Pros: Service was good. Guys very helpful.
Cons: The car needed a mechanical “treatment”.
Pros: Good service and good price
Cons: You don’t accept AAA auto insurance
Cons: Extra costs added on in fine print when at desk when too late to make any changes
Cons: Employee she gave me wrong size car the car was old and not clean finally the car broke I had to replace it wasted my time they didn’t say sorry bad customer service I really disappointed.
Cons: I couldn’t get an apology for the issues I received and every time I tried contacting the company I would get a voicemail is full answering machine.
Pros: Car was very clean and great condition
Pros: Very nice front desk’s agent. They changed the car without problem
Cons: They hasn’t enough cars and the general conditions of the vehicles did not reach a satisfactory level
Cons: Took over an hour to get car, with 3 people in front of us. Beware must take insurance if you don't have your own MILLION DOLLAR policy, yes million. Read the fine print. Car was not cleaned and customer service was non existent
Cons: Rude agent, car undrivable. Handle fell off in my hand. Windows held together with duct tape. Second car had damage and loose part to front fender. Not able to offer me another car. Now I need to reclaim my money.
Pros: fast, friendly service.
Cons: The car was NOT clean when I received it. I noticed potato chip crumbs, sand, fingerprints on the dash etc in the interior. it was like they rushed it and didn't even look over the car before they handed it over to me.
Pros: Very little
Cons: Car bad condition.
Pros: Unlimited mileage
Cons: Making it mandatory to buy their insurance and the tolls.
Cons: Shady lady minute charges that made my rental more expensive than a first line rental company. Additionally, the car was really bad - dents all over, engine shaking, steering overly sensitive
Pros: The only good thing is the shuttle.
Cons: Service, cleanliness, and unprofessional.
Pros: The car I rented did not have windshield wiper fluid, the engine was very noisy, the air conditioning had a bad smell.
Cons: The agent who attended me and his supervisor did not help me solve my problem of printing my proof of my insurance, always arguing that they could not do it
Pros: The car was a mess and had not been cleaned at all
Pros: Hated it!! Never again!!
Cons: We were waiting about 3 hours to get our car. And the car was with a lot Cockroach inside the seating (we saw it on the second day) When we told them they said they know about it!
Cons: The shuttle never picked me up from the airport after waiting hours at the airport and they wouldn’t answer the phone. I never received the car and you still charged me.
Cons: Not on airport and additional hidden fees that major companies don’t charge
Pros: The shuttle drivers were accommodating and friendly.
Cons: Unfortunately I wouldn’t recommend this rental place. I thought I was getting a great deal online and ended up being charged 3x the quoted rate. All of the hidden fees were disclosed once I arrived to pick up the car. If I wasn’t on such a tight schedule I would have cancelled and gone to a legit car rental company. I should have paid more attention to other reviews, since the feedback was similar. Moreover the rental space and cars left a lot to be desired.
Pros: Nothing. The counter even said full on full on gas, after driving half a mile, realized that my gas tank is only on quarter filled so that to go back to make sure I'm not getting charged for that!!! So INCONVENIENT!
Pros: Nothing really.
Cons: A lot of things. It was difficult to get to. After I returned the car, they dropped me off at the car rental center, not the airport. They told me my liability insurance didn't cover their required amount so I had to buy their expensive insurance which was more than the car rental itself. And, worst of all, the car smelled bad.
Pros: Dismally low quality of car and service
Cons: Very poor customer service
Pros: Price value of the original price and the van was available to take me to the rental car depot right away- van drivers were very friendly and helpful
Cons: the desk agent sold me the Sun pass knowing I did not need it. I never take the Sun pass as I don't need it where I stay in So Beach, but I asked her if I needed it to go the Keys and she said yes. It was a lie- you do not need the Sun Pass to go to the keys and I spent the $14 a day plus tax total $84 plus tax for nothing. The desk agents should be honest and informative. The desk agent was also not friendly, was on her personal phone while checking me in and took quite a while.
Pros: Me estafaron
Cons: easy airport pickup dropoff
Cons: I rented a car for 2 weeks. In this period I had to change the car twice. All three cars where in a verry bad condition and inside verry dyrti and not cleand
Pros: Don’t rental car at zezgo
Cons: Off airport site, but you get what you pay for!
Cons: Could not call them. We got a much smaller car than booked
Pros: pohoda obsluhy
Pros: Shuttle drivers did well.
Cons: The addition fees added. Lies and borderline fraud.
Cons: Everything was terrible. They even lure out of my pocket extended 200 dollars for additional services. Car was scratched and damaged. Terrible experience, I am very disappointed.
Pros: It felt dishonest. They said my Canadian insurance wasn’t accepted, but it was VISA related, North American wide, I insisted three times, and it was accepted. The Sunpass fee for 7 days also felt steep (in Florida, $65.00).
Cons: After 1day after having 2 broken cars finely very guy good one.
Pros: easy and personal.
Cons: slow leaks in back tires of car.
Pros: AGENTS WAS EFFICENT
Cons: reason for the score was handling the policy about the Sunshine Pass. I paid 100$ because I was told you would charge me 25$ pr. payment at the highway! The man in the shop was nice and fair, but your pricing on this is not ok!
Pros: Really easy to deal with. Very quick check in and drop off. No issues. All the employees where extremely helpful
Cons: There is only a number to call for transfer to the rental as it is not situated in the building. Nobody answers when call but the bus arrived within 15 mins of us being at the pick up spot. there are no signs so it was just a little confusing
Cons: I asked if there were any other fees only to find out that a toll pass is essentially required. The insurance "Coverage" was only for 3500 - what good it that if a care is crashed or totaled.
Cons: Agents not professional. Customer service skills & attitude poor. Presented with a printout that showed Farmers Insurance was not an accepted company; wondered whether whatever company was quoted, would’ve been unsuccessful?
Pros: They tricked me into thinking the only way to south beach is via toll and made me buy toll road protection
Pros: Drop off was easy.
Cons: Car needed to go for inspection since over 6.000 miles. Service employee not motivated and hard to understand.
Pros: Quick Efficient & Helpful
Cons: Car had a dent in the side, did not bother us but may some people
Pros: All fine
Cons: The car was disgusting. White marks all ove the seats and dirt all up the inside of the rear doors. The car was not taken care of.
Pros: The rent old damaged car with no road assistance at all. Our first car showed and Engine problem; so after a couple of days we had to ask to change it- we needed to go personally at the renting spot because they didn’t andare the phone. They gave is another car that, after a few miles, showed again another Engine problem. It is not the first time I rent a car in USA and never had a problem with other compagnie a- zezgo is definitelo a scam.
Cons: They do not offer any service, leave you by your self with a damaged car.
Pros: Nothing at all
Pros: This has been the worse car rental company I have ever dealt with.
Cons: I was told that third party information was not acknowledged, there was nothing online when this car was booked regarding their strict insurance policy requirements, insurance purchased online did not cover anything. The list goes on and on about how awful the customer service and entire experience was.
Pros: Llegue a zezgo y no había carro me indicó zezgo como puede ser posible, exigo un reembolso
Cons: Nunca mas vuelvo a rentar ni con discover cae peor con zezgo
Pros: Essa empresa ja tinha classificação ruim mesmo assim eu arrisquei e apenas comprovei o que ja estavam dizendo.. te alugam por um preço na hora de retirar o carro eles acrescentam muitos impostos e taxas fazem o valor triplicar..
Cons: Essa empresa ja tinha classificação ruim mesmo assim eu arrisquei e apenas comprovei o que ja estavam dizendo.. te alugam por um preço na hora de retirar o carro eles acrescentam muitos impostos e taxas fazem o valor triplicar..
Cons: NO shuttle, no help provided to get it and no refund made despite the fact that the admin lady said they would!
Pros: Pickup/ drop off. Office paperwork.
Cons: Cleanliness and mechanical condition of the car
Cons: BAIT AND SWITCH! The rental agent tried to triple the price of the rental by insisting we use the companies Sun Pass transponder. I had one of my own and was told that if we use it, we would have to pay a fine to the rental company for each toll we paid for using our transponder. We would not sign a form agreeing to this, so we were not able to get the car. My deposit has yet to be refunded even though I followed through on my end. Before I traveled, I contacted Floriday Sun Pa
Pros: The didn't even provide the service, they cancelled our booking
Cons: The didn't even provide the service, they cancelled our booking
Pros: There was No service, all by email
Cons: No personal contact or live agent!
Pros: Car was nice and in good condition
Cons: They have taken money from my account without reason or permission and have not returned my deposit
Cons: Deberían estar pendientes de uno, llamando por si la línea no funciona
Pros: None - they were very rude, dishonest, and fees were ridiculous
Cons: I disliked everything.
Cons: Extra insurance charge
Pros: theu provide a pick up service from the airport to their business
Cons: no service provided
Pros: The car was new and got good gas mileage
Cons: The price/day was ridiculous. Everything is an up-charge. They advertise the car for $10-15/day, but by the time you pay for the toll pass, fees, more insurance even though you already have your own personal full coverage insurance that they wont accept, etc it ended up costing more like $50/day
Cons: misleading advertising, poor service, unfair additional charges, etc.
Pros: Did not like
Cons: WAS TOLD FLORIDA LAW REQUIRED RENTERS TO BUY EXTRA INSURANCE OR I WOULD NOT BE ALLOWED TO RENT CAR. i HAVE CAR INSURANCE ON MY PERSONAL CAR AND HAVE NEVER PAID EXTRA INSURANCE. I AM NOW CONTACTING ZEZGO TO SEE IF I CAN GET A REFUND ON THE INSURANCE I DID NOT NEED. WHEN I RETURNED THE CAR, I ASKED ANOTHER RENTER IF THEY WERE FORCED TO BUY EXTRA INSURANCE, THEY TOLD ME 'NO' BECAUSE THEY ALREADY HAD INSURANCE ON THEIR PERSONAL CAR. I FELT WE WERE DISCRIMATED AGAINST AT THE LAST MINUTE.
Pros: Do not ever rent a car from Zezgo the car the service all bad very bad
Cons: Nobody answer the phone to be picked at the airport so I have to take a taxi , the service they didn’t care the car was dirty the tire lights at the dashboard was on I was told that’s no problem so in the middle of the road I have a flat at return they give me an address so I can send my complaint to a manager bad very bad
Pros: Zezego seems to be a scam. It doesn’t exist, or certainly never picks up the phone or answers emails. And there’s no way to reach them from on-site at the car rental center either.
Cons: I disliked Everything..
Pros: The car was nice
Cons: I didnt like the rental company. They cancelled my reservation because they didnt take my debit card they charge then an arm and leg for the rental.
Pros: Terrible company, scammers. Check their rating, before selling their service. They have F rating with BBB.
Cons: Horrible service. I canceled my reservation and was told i would her a refund. I emailed you all because i was told too in order to cancel , 3 times and never received an email back ! Zezgo also has hidden fees that were NOT disclosed before arriving with is why i cancelled! Went with another, and saved $300!
Pros: Honestly only the drop off was ok. Was quick, but the shuttle drop off location was terrible.
Cons: Car was dirty, no spare tire and truck of car was bent, waited two hours to get car and 50 min for shuttle to rental station, car had lots of dents, once returning the car shuttle drop off area at airport was 45 min away from terminal.
Pros: Upgraded me for having to wait a long time for the shuttle
Cons: Shuttle took too long
Pros: The car got us to and from where we needed to go that was all that I liked about it.
Cons: Very unreliable with shuttle, terrible customer service, & seemed like they were scammers, would recommend using bigger name company to rent a car. They where slow and didn't care to much about customer's. Seem to be scammers and they promised to many people cars and didn't have enough for everyone that was suppose to get one so we had to take a couple back to airport to find a different car rental company! WOULD NOT RECOMMEND ZEZGO!
Pros: Drop off was a breeze and the employees working on that day were quick and 'on it'.
Cons: Pick-up date the customer service was HORRIBLE. I was charged hidden fees that I will most likely never see go back into my bank account. The car was dirty and greasy buttons, but we had no choice so we cleaned it ourselves. The tires were not capped and low on air. The workers at pick-up didn't have a clue as to how to check the tire pressure, etc. There were gauge lights on the speedometer. Overall, customer service was horrible, the car was junk, and we got charged more than we thought
Pros: Nothing very rude and they canceled my reservation because mybflight was canceled the night before
Cons: Nobody pickes up the phone. Had to use another car rental shuttle service to pick up my car. The car rental after tolls, insurance (they didn;t accept my insurance) raised my actual rental price to more than 40% of what Ihad expected to pay throught the discover service. Since insurance and toll prices are being marked up by the auto rental agency, I believe these prices should have been disclosed prior to booking in order to factor in those costs as well
Pros: They never answered the phone and we had to order a car from a different company
Cons: Worst experience with a rental company, after getting to the office which had to wait 2 hours for shuttle bus they said they would not take my insurance and wanted to force their insurance on me. Don't recommend this company the worst I've ever seen