Centauro at Porto Airport

Pros: On time and

Cons: Drop off started 5 minutes past the designateddrop off time, but they made up for it with the service

Pros: 2nd year using Centauro and the experience is always good. Helpful agents and plenty of stock available.

Pros: The car

Cons: All of the employee

Pros: Accurate people, helpfull, instruction car

Cons: I paid fee to drop off at different location but no one told me id also have to pay petrol costs to transport back.

Pros: Ability to extend rental online

Cons: No way to reach them, calls are unanswered, emails too

Pros: Excellent customer service. I arrived at a busy time so accepted the delay in collecting the car.

Cons: Nothing

Pros: Fast return

Cons: Charging values for fuel and tolls

Pros: The entire process was seamless and stress free and speedy.

Cons: Everything, customer service, service, their existence.

Cons: As soon as we mentioned we had purchased insurance via discovercars and we wouldn't be purchasing the centauro insurance the agents attitude changed. No longer as helpful and short with answers

Pros: very smart and efficient service

Cons: They give me a smaller car then wat I reserved. They did change it after I return it and complain.Drove 3 hours to that store. Second car ,engine light came on 5 days later. Return to the rental office and they give me another car. Over all a terrible nightmare.

Cons: Obwohl ich der einzige Kunde war, und darum gebeten hatte das E-Fahrzeug gegen ein Benzinfahrzeug zu tauschen, war der Agent nicht kooperativ, hat sofort und schroff mit "geht nicht" geantwortet. Als ich im mitteilte, das ich keinerlei Erfahrung mir E-Autos habe, und erst recht mit dem Laden nicht klarkommen könnte, reichte er mir einen Schmierzettel mit den 4 Worten "MIIO", und sagte einfach die App runterladen, alles andere ist selbsterklärend. 7 Versuche an versch. Ladesäulen nicht möglich.

Cons: W czasie rozmowy z pracownikiem wypożyczalni poinformowałem go ze mam wykupiony pełną polisę ubezpieczeniową i że nie potrzebuje dodatkowego ubezpieczenia. Pomimo tego zostało mi doliczone dodatkowe ubezpieczenie, na które się nie zgadzałem.

Pros: The drop-off was quick and smooth. We were given a break down of our charges for the tolls. We were quickly told that we would not be charged for any damage on the car (as there was none). Just an overall more clear and pleasant experience!

Cons: Very slow service when we first arrived and were waiting to rent the car. Did not go through a circle-check of the damages to the car, so we were unsure whether we'd be wrongly charged for damage we did not create. We were also charged more than what we were told we'd be charged online, and received a different (smaller) car on the day of our pick up.

Cons: Since they prioritize people who booked directly through Centauro, we never got to the pickup counter even after waiting for 1.5 hours.

Pros: Absolutely nothing since I was left without car.

Cons: I did not get a car. When I got outside the airport, the dude driving the shuttle said it was full and that I had to wait until he came back. I called support to confirm, as it was already 10.30pm. "Yes, just wait there", they said. He did NOT come back, and as I called support half an hour later, she said they had closed and there was nothing they could do. The flight was slightly delayed, but as I had shared my flight number, that should NOT have been an issue.

Pros: Good car

Cons: Terrible stuff, very unfriendly, not nice to me.

Pros: it was quite quick

Cons: when i had problems, they wouldn't answer the phone and they wouldn't reply to text/whatsapp messages (except to tell me to send a W/A message).

Pros: The shuttle from the airport to the office was very fast and efficient.

Cons: Not mentioning any advises on how to charge an electric vehicle in Portugal.

Pros: Uniquement que le vendeur aie essayer de trouver une solution au problème qu’ils n’avaient plus de voitures à me transmettre

Cons: Tout le service

Pros: THe car was in great shape and clean

Cons: Very slow at the counter, and lots of extra charges for lies and made up reasons to charge if you don't take their coverages. They are scammers.

Pros: Car had a number of scratches etc, but this obviously did not impact drivability.

Pros: It was a ten out of ten across the board. I've never used a rental company where everything went so smoothly.

Cons: Nothing, the service was great.

Pros: Great car, fair price, speedy return.

Cons: Literally no customer service available. We had an issue with the fuel level (full to full). However the car’s fuel level was only half full when we took it over. We tried to contact Centauro on their olime contact form as soon as we realised this a few hours into our rental. However no response whatsoever was received untl now. When we reutned the car we were told, that only customer service online can assist us.

Pros: The procedure is very smooth and fast, the agent was very kind and helpful.

Cons: A couple of practical hints about driving in Portugal would come in handy.

Cons: I booked a Citroën C4 class car but received a lower class Opel Corsa. The staff couldn’t offer a solution, and the car had less than half a tank despite the full-to-full fuel policy.

Pros: Nothing

Cons: Everything Not the car I have choose Extra paid Staff not friendly

Pros: The AC did not work

Pros: Easy, price and good car.

Cons: Check in person wasn't the nicest.

Pros: Excellent car, collection & return was well organised. Short shuttle transfer.

Cons: Once boarding the return shuttle it was full & ready to leave. It was a long wait before departing for the airport as there was no driver, told he had gone for lunch! Drop off wait caused anxiety amongst passengers.

Pros: Service was very nice.

Cons: Not happy about the added fees or having to pay for something I had no control over.

Pros: Very simple procedure

Cons: By mistake I booked an electric car- I had to change to a different petrol car and paid a considerable fee to do so- I could of rebooked online for a lot less

Pros: Correct information, effective execution

Pros: The guy who picked us up from the airport was very nice and friendly. He helped alot

Cons: The person who helped us at the desk was rude and unhelpful. Full coverage paid but no one helps and they do not answer the phone. No instructions, nothing Will never use them again

Cons: The girl that helped me had an attitude and seemed miserable

Pros: First cla Ss

Pros: Fast drop off

Cons: The fact that they forgot to pick me up upon arrival

Pros: The person that accepted the car was very kind.

Cons: The person (Andre)that gave me the car was very rude and not forthcoming with information.

Pros: Politeness

Cons: Wrong information provided, lines redirected to “AA” - or equivalent, but no safe place provided to drop the keys unattended.

Pros: We were waiting over 30 minutes for the shuttle bus because they have only 1 and it was always full immediately..

Cons: After we arrived to the Centauro company, we were waiting over an hour to get the car.. people who came after us were getting cars earlier even though we arrived on time. I had to ask the lady 2x what is going on. First time she just told me that I have to wait without any explanation and for the second time when I already came and told her that I am not happy, she took me immediately.. what a strange approach..

Pros: Nothing! Never going back

Cons: The woman at the porto airport location was extremely rude

Pros: Fast check-in and check-out. Brand new cars.

Pros: Everything

Cons: No comments

Pros: cortesy

Cons: a little bit far from airposr and the car was not what I chose. There is a reason If the customer choise a specific car. By the way I have problem with low car for my back

Pros: Everything

Cons: Anything

Pros: The car we initially booked was too small for our luggage. The staff were very understanding and facilitated an upgrade to a larger vehicle.

Cons: The car didn’t come with a charging cable, so we were unable to benefit from the electric power. The windscreen washing water was empty, however this was due to us being upgraded to a recently returned car.

Pros: Truffati dal personale che obbliga a pagare la loro assicurazione. Scortesia, e cattiveria. ( riferito al ragazzo del check in) Quando abbiano riconsegnato l'auto il personale che ci ha accolto è stato rapido e gentile.

Cons: Il ragazzo che ci ha consegnato l'auto avrebbe segnalato per scorrettezza

Pros: The staff.

Cons: N/a

Cons: The service rep who I had to deal with at the counter was just an absolute snotty douche bag who seemed very annoyed that he actually had to do some work to get me set up with a car. He kept trying to sell me things that i did not need and was just overall not a very nice person

Cons: The cold way the person responsible to receive the car back was a very low thing about it. A smile and a thank you wouldn’t harm anyone. Better manners is essential in these days.

Pros: Quick and Easy to do. Efficient friendly staff.

Cons: No automatic

Pros: They are second to any about policy with toll receiver hire. Best price, unbeatable fair. You do not pay if you do not drive through tolls. You only pay the day you drive through. Dame price than the competitors, but you don't have to pay for every day the whole length of the rental period, although they stop invoicing after a number of days. Usually 10. Definitely better and cheaper with centauro. I rented my car, a Peugeot 208 for 6 days, paid 10€ and nothing else.

Cons: I can't find any fault or concern. Every thing all right. Excelente, grossartig

Pros: Not happy all, read my above statement

Cons: My above statement explains

Pros: Zero I have travel many time and using car rental, this is the worst services I have had, and worst of all Discover com is part of this services.

Cons: Rudeness, unprofessional, mannerisms attitude and worst if all car given to client was waste of time and dangerous.

Pros: Good car

Cons: The attendant was SUPER unprofessional.

Pros: From the friendliness of the staff to the selection of cars, to the easiness of returning the car - everything was smooth.

Cons: The car had quite a few damages from previous users that were not repaired.

Pros: Friendly, helpful customer service.

Cons: N/A

Pros: Professional staff, very educated and eficient

Pros: Fast and efficient

Cons: Lack of communication

Pros: very kind and speedy, but only 1 person at check in

Pros: Very nice car to drive, and people were curtious

Cons: Car Was Not Full of gas when we picked it up.

Cons: I did not like that I was promised to receive the money referent to the petrol on the same day I returned the car and did not. I am not even sure I will receive the money referent to the tolls. They promised I needed to wait for 10 working days. I hope that will be accomplished. The car I rented had some funny constant noise. Very annoying.

Pros: Excellent customer service and it was a stress free pickup and drop off. I will definitely rent a car from them again. Thank you!

Pros: They were quite efficient with getting the car sorted quickly and getting us to the airport in good time.

Cons: The pushy sales for taking out their insurance.

Pros: Terrible car. Not fits what I asked. Very bad experience. The good side was very kind staff and clean car.

Cons: ATerrible car. Seriously I ordered SUV. It was trash.

Pros: I liked the fact that the rental agency was easy to find, the customer rep was efficient and knowledgable, and the car was in good condition. Also, the shuttle service to the airport was quick

Cons: They put a hold for 130 Euros for fuel and 100 Euros for tolls, which is fine. However, when returning the car, they only returned part of the above funds. They said that they will return the remaining after 10 days. This seems a bit too late.

Pros: Easiness of picking up and dropping off the car

Cons: No issues

Pros: Very Professional

Cons: Waiting too long for the courtesy bus .

Pros: The price

Cons: N/A

Pros: People were friendly and quick to help at the desk

Cons: Tried to give me a different and smaller than I requested.

Pros: Services offered as promised, staff were client friendly, no delay at pickup and drop off, except a GPS issue at pickup.

Cons: The GPS offered in the original car was not working. It wasted nearly 5 hours for us to wait at roadside before the GPS defunct car was replaced. It forced us to cancel our travel plan of that day.

Pros: Centauro were brilliant from the point we picked the car up to the point we dropped it off

Cons: The depots can be a little tricky to find - perhaps some more information would help

Pros: Easy, clear and friendly staff

Cons: Location not super convenient, but space was pleasant and easy to leave once we had the car. Agents shoukdninform that the toll service only covers tolls in Portugal, not those in other countries.

Pros: Nothing

Cons: Rubbish. What company in this day and age don't provide overnight car return? given that flights departures get changed left right and centre nowadays? Never using again! Will not recommend.

Pros: Ability to pay a higher insurance instead of a hudge deposit on a card.

Pros: Friendly staff, satisfied with car.

Cons: waited 45 minutes for shuttle bus at the airport upon arrival. Competitor shuttle busses showed up multiple times in the interval I was waiting for Centauro. Car had some damage but I didn't mind.

Cons: I was waiting very long for picking up the car. When I wanted to drop the car I was informed about additional (up to 100 EUR) fee for extra cleaning as - in their opinion - the car was too dirty inside. And it was just after normal use. No liquids or food anywhere. No small children were in the car while using it by me. Just a normal use. I had to go to a fuel station to clean it inside. I did it by I do not like it at all. I will never use Centauro

Pros: Dealt with us reasonably quickly and efficiently

Cons: The car had 10 damage points and the bonnet had numerous dents and bumps - so many that we couldn't check every bit of damage.

Pros: Good car and good explanations about staff on the whole process.

Cons: No spare tyre. Charging unduly. Lying on phone.

Pros: Good car, and the service was good to.

Pros: Sympathie des personnes

Cons: Laxisme, pas d’autres possibilités que de payer avec cartes à codes

Pros: Clean car, easy drop off

Cons: Very protracted pick up time- took us an hour to get the car due to registration process, which left the representative rushing us through the paperwork and payment and then disappearing for 25 minutes?! Hidden costs that became apparent ie deposits for fuel/ tax meter on top of the deposit for the car

Pros: Insatisfait !

Pros: Efficient

Cons: New car:)

Pros: new car

Cons: far from the airports

Cons: We have to pay 100€ for the scout

Pros: Very polite front desk. Clean facilities. Variaty of vehicles.

Cons: Waiting for pickup Card machine not appropriate for all transactions Car delivered had not been serviced thus giving flashing lights

Pros: Quick and easy, just overpriced

Cons: Overpriced

Pros: The car was full of bumps and 50k km so not brand new. The great thing I had a free upgrade. Bigger car for the same amount. I paid the full coverage to have more comfort and not to give ccard.

Cons: Old car. With loths of bumps so it was not worth to pay the full coverage. Closed when bringing back the car at 5am but they paid me back the gasoline coverage.

Pros: Car was nice great value once I found the representative at the airport it was rather quick to pick up the vehicle.

Cons: I didn't like the fact that the representative (Carla) didn't explain the toll charges enough. I used the toll road once a cost of 3.60 euros driving to my home town from the airport. I found a transponder on the floor of the vehicle I didn't ask for one. Once I return the vehicle I was then made aware of a 40 euro charge for using the highway. If Carla would have explained it in more details I would have paid for transponder. A 43.60 toll ride!! otherwise Centauro service was great.

Pros: quick and easy check out

Cons: price could have been lower, but i feel thats unfair to complain about :)

Pros: I wanted a small car for the right curvy roads of Northern Portugal, and got an upgrade that I do not want for a larger car. I had to ask two different representatives and change cars a couple of times until I finally got the small car I rented / wanted.

Cons: That it took asking three times, and two different people in order to resolve the situation. But otherwise everyone was great, the car was wonderful, and drop off was very easy.

Pros: It was excellent

Pros: When I received my car it was actually a nicer car than the one I had booked, pick up and drop off were very fast.

Cons: Finding the representative was very hard, the ride to the rental location was terrible since there were too many people for the vehicles to fit, and cant drop off vehicle on closed hours unless buying expensive insurance.

Pros: Rapidez no atendimento, valor do aluguer e do caução e o carro era novo!!!

Pros: The staff, the facilities, the cars condition

Cons: Short staff, took me 20 minutes to drop the car off

Pros: very kind and helpful

Pros: Clean vehicle

Cons: Not having a gps

Pros: The shuttle from the airport in Oporto was great.

Cons: The agent when we picked up the car made us feel like their insurance was an absolute must. I had already purchased insurance through you and she dismissed that as being inadequate.

Pros: Overall it was an easy process getting the car through centauro.

Cons: I didn't have any issues. I am not a smoker so I didn't like the fact that the car smelled like smoke.

Pros: Easy to pick up

Cons: They were busy when I dropped off the car.

Pros: Once again, it had good service and good assistance at the airport. This is my second time renting from this company and so far its looking really good.

Cons: Nothing.

Pros: No hidden fees

Cons: Did not explain about the toll costs before renting and after booking.

Pros: The staff were friendly and cooperative. The little Fiat was a delight.

Cons: We did not know that Centauro did not have a desk at Porto Airport, and Next Car Hire had to tell us where the representative was. Otherwise fine.