What happens if there is a long queue at the rental desk?
Long lines can definitely be a bit frustrating, especially during peak travel times!
Sticking it out in the queue is usually the best way to make sure you get on the road as planned.
Below is a quick guide on what to do if you find yourself waiting a little longer than expected.
Step-by-Step Guide:
If you're waiting in line and notice your scheduled pick-up time passing by, it's a great idea to just wave down a staff member. Letting them know you're there helps ensure your booking stays active and ready for you!
If the wait is taking a while and you're keeping an eye on the office's closing time or your grace period, snapping a quick timestamped photo or video of the line and the open counter is super helpful.
Having this on hand makes it much easier for us to support you if there are any hiccups with your pick-up later on.
While you wait, having your Passport, Driver’s License, physical Credit Card, and Voucher ready to go is a wonderful way to help speed up the process once it's your turn at the counter.
Take a quick peek at your voucher or the supplier's website to see if you can complete any paperwork online. It’s a great way to pass the time and get a head start!
While it might be tempting to check out other desks, switching suppliers at the last minute usually counts as a late cancellation for your current booking, which means the prepaid amount generally cannot be refunded. Staying in your current line is usually the smoothest path forward!
💡 Did you know?
Bringing along some water and snacks can make a huge difference, and having a few kids games downloaded on your phone is an absolute lifesaver if you're traveling with kids!
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