Viaggiare at Rome Airport Fiumicino

Pros: I needed a return ticket to pickup the car. It was written very small in the contract and was not highlighted properly. Sometimes I rent cars without having the return ticket and never in my life happened an issue like this with any other company. If there are conditions like this you should write them big and clear.

Pros: Price and car

Cons: Car was dirty and gas level was 1/4 tank remaining.

Pros: No surprises

Pros: I really liked how car was ready with car seats. Also agent recommended i take full insurance and i did and spent my trip worry free!

Cons: None

Cons: After we had already returned the car, they sent an email requesting 65 Euros, for refuelling charges and petrol, while when they handed it over to us, it only had fuel worth 50KM, we returned it with 4 times more fuel that we had received it (200km +) so we do not understand the basis of their request. We sent a reply email back explaining everything since Sunday, and we still haven't received a response. And they also said that the parcel shelf was missing, while it was never there.

Pros: Agent was very helpful and friendly.

Cons: An international driver’s license was required and it should have stated that on the voucher.

Pros: We had a large reservation for five cars, including child seats for our toddlers. We were in touch with Sebastian from the company via WhatsApp the day before our arrival, and he prepared all the paperwork for us in advance for all five cars, including the additional drivers. This saved us a great deal of time at the rental desk when we picked up the cars. We received excellent service throughout the process, and we were very impressed with the efficiency, helpfulness, and professionalism.

Pros: Fuel efficiency was good staff was easy to deal with, pick up and drop off we both very quick.

Cons: One way drop off fee

Cons: In large late fee in an airport is ridiculous! Obviously we can't help what time the plane lands!

Pros: Not much

Cons: Indifference to our complaint about the dangerous condition of the car

Pros: Fast pickup and dropoff

Cons: The car

Pros: Nothing at all!!!

Cons: As I lost my driving license (not the internationnal driving license), and even after lot's of effort without suggesting help, managed through family member, Viaggiare reperesntative did as much as he can that the car rental will NOT occure, even after changing the order name on my wife who had a license. This resulted in renting a car on site from a different provider with much higher cost. I plan to rate this provider as bad as I can in all platforms.

Pros: Staff is knowledgeable and friendly

Cons: Pickup took 1 hour and a half. Was told system was slow

Pros: The desk agent was quite friendly

Cons: There waa only one person on the desk and it took ages to collect the car. Also on drop-off there was nobody at the desk for 15 minutes and the telehone number waa not answered.

Pros: All good apart from the 2 hour pick up service

Cons: Pick up was really slow as only 1 on desk

Pros: The worst rental experience I have ever had.

Cons: The car which I received was of questionable roadworthiness. It had been in an accident come on which appeared to be relatively serious, and the company had made no repairs to the car.

Pros: faster in Roma airport

Cons: We collected the car in Rome and everything went smoothly, but when we returned it in Verona, our deposit had not yet been refunded: we were charged separately for delivery and fuel costs, even though the contract states that we must return the car with the same fuel level as when we collected it.

Pros: Excellent staff and easy to work with

Cons: Even though car was new with only 4100 km, it already had sever dent damage on passenger side and back bumper that had not been repaired. Was surprised when staff asked if I had cleaned the car afterwards, mentioning it from the contract but it never was mentioned at pickup. I have rented cars for 30+ years including in Italy and never once has such a question been asked. It was resolved conveniently and amicably but it was still surprising.

Pros: speedy and good car with low mileage

Cons: na

Pros: The service was good, the car itself was not.

Pros: Quick and fuss free

Cons: All good

Pros: No waiting time at the country. No pushy attempts to sell extra insurance. Efficient key handover.

Cons: No waiting time at the country. No pushy attempts to sell extra insurance. Efficient key handover.

Pros: Once I actually found the office and who I was renting from (discover never told me the vendor) - it was very easy and quick.

Cons: No signs anywhere. Couldn’t find their office.

Cons: The tank was not full.

Pros: Poor, didnt turn up and no help, left us with a toddler in 30+ degree heat !

Cons: Poor, didnt turn up and no help, left us with a toddler in 30+ degree heat !

Pros: Nothing, absolutely atrocious.

Cons: I was given a Mahindra Kuv100, this car has absolutely no safety for European roads, should not even be allowed to be rented out. The car was delivered with the brushes of the windscreen completely useless/worn out, without water for windscreen. Absolutely no flexibility to change to another vehicle when if I asked for a smaller/cheaper model. Do not recommend at all. On top of it was charged 40 euro for delivering the car 1 hour after the scheduled time.

Pros: Nothing

Cons: Read comments in 1st racket

Pros: My Agent, Alex was extremely helpful

Cons: It would have been good to know that the lid of the petrol tank is opened by pulling a lever. I had a funny moment at the petrol station ;)

Pros: I got what I paid for and no unnecessary upsell of insurance.

Cons: Nothing

Pros: Nothing. The guy was completely unhelpful and took almost 30 minutes per person.

Cons: The entire experience.

Pros: Nothing

Cons: Everything

Pros: The car was under 3k km and in good condition

Cons: Pick up and drop off process, poor information and lack of answering phone calls

Pros: I did not like the service. Less than 50% tank fule.

Cons: The car was not Hibride.

Pros: No help in nothing.

Cons: No help and they didn’t provide me a car. They want me to charge me 10x to pick it up….

Pros: Nothing

Cons: Nothing

Pros: Nothing

Cons: Everything

Pros: they didn’t give me the car

Cons: they didn’t return the full amount of my money

Pros: Niente

Cons: Non hanno accettato la carta di credito (nonostante fosse stata accettata per noleggi precedenti) e non si sono resi disponibili a trovare una soluzione. Per intenderci, ho anche proposto di alzare il deposito cauzionale da 150 a 1000 euro pur di avere l'auto, ma niente. Mi hanno lasciato senza auto alle ore 20, causandomi un danno e un disservizio enorme. Ribadisco: la mia carta di credito era stata già accettata per precedenti noleggi con loro.

Pros: Car was clean. Staff very helpful.

Cons: Tried to rip me off on damage that was not there. They backed off after I showed them photos taken at pick up and drop off.

Cons: They changed location of pick up without any information. They repeatedly didn't respond to the phone neither me or the discover staff. I lost 1 hour for their lack of communication.

Pros: New car; ease of return

Cons: Despite submitting all relevant documentation online I was asked to re-submit everything @ the pick up desk. Also, the directions to the office in Roma Fiumicino airport were unclear.

Cons: Finding the return spot at the airport

Pros: nothing

Cons: everything

Pros: Quicker service and friendly staff

Cons: Hard to find the drop off location at FCO - signs are not very clear

Pros: Rental price and location within the airport.

Cons: Fiat Panda was changed into lousy Mahindra: reverse gear needs 2-3 attempts, passenger seat belt opened sometimes by itself, no water for wipers and hood was stuck.. and no interest to get some feedback from rental experience.

Pros: Me gustó el trato de los empleados y el estado del auto, que estaba perfecto

Cons: Me costó encontrar el lugar, pero es porque el aeropuerto es muy grande y no lo conocía

Pros: Very helpful agent assistance.

Cons: All good.

Pros: Everything: I liked the car, I liked the staff, it was very easy.

Cons: Rome airport is a nightmare to find car rental... it is very badly signposted, and to return a car to viaggiare, there is no sign in parking A: I had to drive around twice to be sure that I was in the right building and had to go to the 5th floor, as there was no sign.

Pros: Nice car in good condition and reliable.

Cons: Furthest from rental desk.

Pros: Helpful friendly staff

Cons: Hard to find rental counter to pick up car

Pros: Staff was very helpful.

Cons: The car seat wasn't that clean but the staff cleaned after we mentioned.

Pros: Alex at the reception absolutely impeccable. Once again the client before me had cheated on the full tank and a few km after my departure I was already one line less. Not tragic but annoying.

Pros: Polite non pushy agent who didn’t try to push lots of extra stuff on us

Pros: Andrea was very helpful when I returned the car. I brought it back with more gas due to like/like fuel.

Cons: The initial car in which I refused to leave with, didn’t have operable wash wipers. It didn't have hub caps and the car tires were worn out. It was a driving hazard!

Pros: Alex was very helpfull,professional,very nice and kind person.

Pros: Nothing terrible service

Cons: Terrible service by Napolitans in Rome

Pros: Besides the delays due to no available car/overbooking, Alex the agent at the reception showed an exceptional patience, competence and flexibility.

Pros: They canceled the reservation because the plane had a delay And we posted the flight number in the reservation so they would know about this.

Cons: Did not help at all. Their only line: "call the broker". Offered their own services then and there for 5x the rental.price on DiscoverCars

Pros: Price and quality of the cat

Pros: Am ajuns ușor la terminal și predarea a fost foarte rapidă

Cons: Nu a existat ceva să nu-mi placă dar cred totuși ca aș alege full charge și nu midle charge

Pros: Service required, presure tyres weak, manul transmision( i payed for an automatic)

Pros: The drop off guys were efficient and friendly

Cons: The car was dirty, the electronic system was faulty. It came on and off constantly which was an issue when using the navigation system. The tyre pressure light was on when we picked up the car and it stayed on the whole time even after we sorted the tyre pressure on

Pros: Оценка компании viaggiare (8.1) не соответствует реальной ситуации. Была проблема с поиском офиса компании. В резервации было выбрано в терминале, а реально офис находится в здании С - это здание парковки, но это не самое плохое. В резервации , в ваучере view Booking.com —> view pickup instruction—> shop on map показывается совсем другая локация офиса. Но на этом не закончилось, была зарезервирована машина Ford puma automatic, но на месте была только Toyota aygo c автоматической коробкой.

Cons: Toyota aygo намного меньше. Пришлось взять Citroen с ручной коробкой. Все эти мелочи и проблемы немного напрягли. В следующий раз сильно подумаю стоит ли резервировать в компании viaggiare.

Pros: Easy to find, lovely people happy to help. The car was clean and well kept. I’ll choose them again next time I go to Rome. Great service. Grazie 😊

Cons: Everything was good!

Pros: Staff very friendly and efficient

Cons: Service was good the car was not as good as we have had in the past eg Fiat 500 or Punto

Pros: Very friendly personnel.

Pros: good service and good company!

Pros: Nothing. I never used their service

Cons: They didn't let me pick the car and I had to pay for the fee anyways

Pros: Dirty inside, made funny noises. No interior lights (!), Generally a very poor car.

Cons: CAR - a Mahindra KUV, very very basic - broke down due to engine failure, despite this they made us pay towing costs and we had to come to collect the replacement car. I would not use this company again as most their cars are Mahindra’s!

Pros: Very friendly and solicitous staff

Cons: The car, a Mahindra, was the worst I've ever rented. Not only was it a piece of junk that drove like a mini tractor, it was also very dirty. I even found an empty Peroni bottle by the passenger door. It was empty of washer fluid, the windshield wiper blades needed to be replaced, and the car was low on oil. Furthermore the car was delivered to me without a full tank and it's difficult to match the fuel level for the return if it's not full.

Pros: Price and speed

Pros: Fast and competent service, nice car, staff were not pushy in trying to upsell us.

Pros: Good quality car.

Cons: Missing hub cap. Dirty windscreen.

Pros: See wiper comment above.

Pros: Helpful staff. Fast pick up and drop off.

Cons: The car's air con was not working.

Pros: Efficient service at the rental collection desk on site within the terminal. Car was brand new and spotlessly clean. Easy to locate in the terminal, and very clear instructions for returning the car at drop off.

Pros: The staff was really polite and helpful. Pick up and drop off was really smooth, no problems at all

Pros: I found support at their call center and the other guy from the desk helped me to take the new car.

Cons: One of the guys at the desk had a very strange approach. He said that I came late with over an hour and he gave the car I booked (for which I paid fully in advance) to another customer. My plane had an over one hour delay. He proposed me a lower class car i stead. I refused. I had to take another car, in the same class with initially booked but with an over 80 euro difference. Also nobody from the company did not contact me before to give the preliminary indications (location etc)

Cons: Not a speed service

Pros: Nothing, horrendous company, cancelled my reservation to try and charge me 5 times for the same car

Cons: Everything, it may be cheap but definitely not worth the aggravation, one of the worst and crooked companies you would come across

Pros: Car was not delivered and supplier just stopped answering phone and we ended up sleeping at the airport to be able to rent car in the morning in other rental.

Cons: I am still waiting for Claim with Discover Cars to be processed and answer what consequences will be taken against Viaggare Rent Car.

Pros: It was good value when initially booked

Cons: That they only hold your booking for 1 hour if your late

Pros: DESK INSIDE AIRPORT TERMINAL - SPEED

Pros: The employees are very helpful. They are very polite and open to help.

Cons: I booked a common Fiat Panda but I got a Mahindra. I dont recommand that car. It feels very unsafe to drive: The wheel, The brake, lack of stability. So I would recommand to make sure you dont get that car. Another thing is to have patience on the airport shutle bus. In Rome was a single employee doing everything: pick up clients from the airport, doing the check in, oferind the car etc. The location for returning the car was wronfuly comunicated. We almost lost The flight.

Cons: The agent kept us waiting two hours.

Pros: Car rental company’s working hours are 8:30am to 12:30am. If you have early morning flight, you are in trouble. They don’t offer drop-of services.

Cons: Office ( if you even can call it office) parking lot security guard box, one person nearly can fit, and one person is working. So, if there is any people in the front of you, it will take some time to get to your rental car.

Pros: The price!

Cons: We spent over an hour trying to find the rental counter. Signs pointed to “Counter 5” inside the airport, but it didn’t exist. We were then told to go to Parking Garage C, Floor 5—still no counter there. We eventually learned (after borrowing a local’s phone) that we had to go outside Terminal 1 for a shuttle to an off-site lot about 1 km away. Clearer directions would have saved a lot of time and stress.

Pros: Car pick was advertise as in terminal - it wasn’t even though signage of company was there. There was construction for last 3 weeks apparently and they had to move off site. No communication or signage. I had to call the invoice. The web check in did not work either. Drop off I Pescara was terrible - poor signage on where to drop and no kiosk at drop off. Had to go into terminal and then go back out with someone. Would be very inconvenient I if late for flight.

Cons: Nothing - it was terrible - wouldn’t rent with them again

Cons: It was stated that the car should be picked up in the terminal in the rental confirmation from DiscoverCars. That was not the case. After calling Viaggare ten times, I did finally arranged to be picked up and we drove somwhere in the outskirts of the airport area to get the car. The personal at the counter was very lazy, and it tooked very long time before we finally were able to drive away. The car however, was fine.

Cons: Speed and ease of pick up and location of car was not as advertised. Couldn’t get hold of anyone for hours. Made it very stressful

Pros: Not at all, the company was non existent when we arrived at the airport and they didn’t answer the phone. Our holiday had to be canceled. The information desk at the airport also had no records of the company even existing

Cons: It’s a scam.