Sicily By Car at Rome Airport Fiumicino

Pros: The car rental agent in the airport was very polite and helpful

Pros: Great prices and service

Cons: Long wait line, well it's Italy.

Pros: None.

Cons: Not truthful.

Pros: good location in the airport,good choice of car and ease of collection and drop off

Pros: Terrible experience. Would never rent from them again. Trying to blame and extort money after car is returned. I am blamed for broken lock on door when it was never used as i used the keyfob to enter car

Cons: The attitude of return car service lady. I tried to explain the lock is old n car has 51,000 km miles n the lock is loose sticky . Still functions but tjey want to stick the 250 lock replacement on me

Pros: Friendly, efficient but handled a reclamation in between my transaction with the documents

Cons: Handled a reclamation in between my transaction with the documents

Cons: 1st car they gave us, the brakes didn't work, we took it back. The second car, which had less features and boot space required us to purchase Adblue to accompany the diesel fuel or risk the car stopping. We were far from the place we rented it with 2 different warning lights coming on the dash display & waiting on the phone on hold for ages. We gave up getting their help & resolved the issue we could at our own expense. The pump warning light was still coming on but we didn't resolve that one.

Pros: What service. Did not get any.

Cons: Where not willing to help in anyway.

Pros: Courteous and helpful. Did best to resolve a difficult situation

Cons: We had to visit the car rental twice to finally get a replacement, 2 hours in line total. Should have been able to do this over the phone so we didn’t have to waste a trip.

Cons: The instructions tell you to go straight to the car park to collect the car, but in fact you need to go to the main rental desk.

Pros: good

Cons: easy dropping location and extender hours

Pros: The agent was very pleasant

Cons: I believe a lot of the paper work could of been done in advance and the time spent with the agent could be cut in half.

Pros: Service was fast and very little problems at pickup. Car was cheap and worked well.

Cons: The car was missing floor mats and seemed a bit old. Would've like the option to choose a larger car for a fee.

Cons: On returning the car, they inserted the door key and it would not open. The key was always used remotely to open the car and never by insertion (so I was unaware of the issue). They tried to say it must have been forced although there is no evidence of forced damage to the lock or surrounding area. The car was always kept in a locked family garage so if the lock did not work they must have known about it before my rental. I was charged an extra 300 euros deposit for possible repairs.

Cons: Drop off was awful.

Pros: We had a blow-out and oil leak, both repaired at my expense

Cons: See above

Pros: Veldig fort

Cons: Kjempe bra

Pros: They were quick for italy. And drop off was easy just leaving the car. I suggest different signs vs Italy by car which is at the same return. Too easy to make a mistake and drop off the car at the wrong location.

Cons: The car was clean put underpowered. It was very difficult to drive on the highway and up hills. At times I couldn't reach highway speeds.

Pros: The second agent was good but time to process is excessive.

Cons: The first agent decided that he had to change a printer toner cartridge before attending to me. He had no clue now to do this. As no printing is required in processing the pick up, it is unclear what his motivation was. He was uncommunicative and unelpful

Pros: Car was affordable and everything worked fine.

Cons: I waited in line for 1.5 hours to pick up the car after a long flight. There was one agent at the desk checking out cars and a line so long it went out the door. I was lucky, some of those folks must have stood in line for 2 or 3 hours.

Pros: nothing

Cons: wrongly accused damage report, very long waiting time to get the car and very bad car

Pros: Overall excellent value and service

Cons: N/A

Pros: Quick and easy drop off. Car was clean - some slight marks but nothing that worried us.

Cons: Another family waiting alongside us were refused, as they had the wrong credit card - that really ruined the start of their holiday, and they were furious. Suggest all renters check this out before signing up.

Pros: Quick car delivery and return - minimal queues, fast check in.

Cons: Quick car delivery and return - minimal queues, fast check in.

Pros: Fast drop off

Cons: I got a car that doesn't match the category of the car I was supposed to get. I booked a Peugeot 208 and got a Lancia Ypsilon, much smaller and less comfortable.

Cons: would not honor our reservation

Pros: Fast and efficient processes Nice facilities Calm pick-up and drop-off areas

Cons: Not getting the car I requested Dents and scratches on the car

Pros: Nothing

Cons: Terrible service, dirty and hidden fees

Pros: Honestly, compared to Europcar they are faultless. Efficient staff, the drop off process was easy, the car was great, there wasn't a queue for pick up .. need I go on?

Cons: They could also not be reached in order to tell them our flight was delayed and please hold the car for us. This resulted in not being able to get a car at all.

Pros: The car was in great mechanical conditions

Cons: The international driver license requested even if not a mandatory requirement in Italy is a scam. The baby seat provided was dirty and no assistance is provided for its installation.

Cons: The line up to get car took over 1 hour despite being pre booked and haven’t international drivers licence. The. They wanted to charge more for insurance as they didn’t see the insurance I had purchased and when I declined they needed a 800 deposit. This deposit impacted my ability to purchase food while away. When I tried to call I couldn’t get though and spent time and money being on hold.

Pros: Friendly Service

Cons: N/A

Pros: Drop-off easy and quick

Cons: In Rome the number of people working was orribily underestimated with respect with the number of customers waiting. No Queue organization , people upset leaving. Condition of the rental not clear, overcharge for the use of a debit Mastercard.

Pros: Car was clean, all previous dents were clearly marked on contract

Cons: while I knew upfront what it would cost from their contract given to me at the airport the fact that they charged double my daily rate for an extra day was uncalled for and I certainly won't use them again

Pros: Straightforward

Cons: Check engine light requiring service came on at end of rental

Cons: Reliability. Keeping the time. Customer awareness.

Pros: Super good service client on the phone

Cons: I call one day before to make sure they will give me the car that I reserve and they confirm to me and they give me a different car that I didn’t enjoy to drive !

Pros: Desk staff was very efficient

Cons: Guy at the garage seemed rather apathetic, didn't even bother to come to check the car. This is the second time we ended up being served by him and his service wasn't quite what I would expect.

Pros: Easy to rent and pick up.

Cons: We selected Roma termini as a return place. However, the address provided was incorrect. There was a "Sicily by car" sign at the entrance to the garage but they weren't there. We tried calling the service numbers and other numbers but there was no reply. Only after about an hour someone picked up the phone and then we realized the return was at another building. I hate to think what would happen if we needed support during our rental period. Very frustrating experience.

Pros: See above

Cons: There was nothing negative to report at all. Excellent.

Cons: We had a reservation of 2 cars with 1 credit card and couldn’t take both cars. We paid again for another bigger car. It was very far to collect the car and we spent 2 hours to find the solution as the agent wasn’t willing to find a solution for 4 persons and our luggages. And when we had to leave the car it was very difficult to find the parking.

Pros: Fast, efficient, courteous, car was brand new.

Cons: I did not like the car model. It was noisy, slow and generally felt cheap.

Pros: staff were friendly and courteous. No hassles. car was brand new, clean and fun to drive.

Cons: the gps we rented was outdated and useless. we ended up using our phones.

Pros: Car is located at the terminal

Pros: They had a car that I requested. It was easy to pick it up.

Cons: They charge an extra €50 for snow chain. This should be included in the winter as required by law. Also, nobody came to check the car when I picked it up. I had to report all the damages.

Pros: Cars poorly maintained - Friendly efficient service

Cons: Both times the care was badly damaged, the car needed service (various warning lights on dash) leak in coolant system required me to keep topping it up, the upholstery was damaged (again in both cars). The rates were excellent and the staff friendly and efficient but cars in rough condition.

Pros: The drop-off was quick and smooth. The car was a good price for the money. Good gas mileage

Cons: The check-in was hard to find and slow, the lady at the front desk was a little rude too. The cleanliness and condition of the car could've been a bit better.

Pros: Very efficient

Cons: When I picked up the car counter service was surly.

Pros: best VFM

Cons: Time spent picking up the car at the airport.

Pros: Nothing

Cons: See above !

Pros: Nothing

Cons: - No one available when dropping off the car - Impossible to reach them by phone - To this date I have not yet received my invoice - I Forgot a pair of shoes in the car and could not reach anyone to try and find them. Went twice to the garage where I dropped off the car during working hours and no one was there.

Pros: The car did not break down while I had it The agent who took over the car upon return was nice and good willing

Cons: - damage report not provided; they made me sign on the ipad a dummy damage report with no car registration number and no damages. The car has many damages which stressed me until I returned the car - the agent did not transfer the car from the previous driver to my name when renting it. That caused a lot of delay when I returned the car - overall, quite unprofessional service

Pros: Nothing

Cons: Hell mon

Pros: Prices were excellent. Picking up in the airport was a plus.

Cons: The car had holes in the upholstery, apparently from dropped cigarette ashes, because the whole car smelled of smoke. When I said I didn't want to drive a car that smelled of smoke, the response was two sprays of air freshener, which lasted about as long as it took me to exit the rental car center.

Pros: Daniele was helping me with the rental and he was super efficient, straight to the point, sign the papers, get the key and go. I love when people know who’s to do their job! I’ve rented a few times with this company and always had a great experience.

Pros: They were friendly and did answer my questions....

Cons: Could not speak ENGLISH.... It was unclear if the car's condition, scraps and dents, were going to be charge to me, at time of PICK-UP????? Its was no re-assuring, when the mark was just a number on the contract and no description....

Pros: Very professional

Pros: Per e-check-in

Cons: I had to wait to long for the car drop off, because only one person was working at FLR Airport for pick-up and dop-off....

Pros: The staff were understanding about realising he should've worn a mask when confronted, and they understood how it looked with him blowing his nose and appearing I'll.

Cons: They were happy to rent out a damaged vehicle and not properly identify all of the damage on the form. When I pointed out a few of the damaged areas the staff member quickly scanned the car and said not to worry. I then recieved an email stating I owed an extra 360 euros after drop off. I thought I had coverage but apparently I needed to sign the document at the pick up desk which I was not informed clearly about.

Pros: Nothing

Cons: The fact that the lady did not care that we had been ripped off .

Cons: drop off of the car, no people in the parking (I think due to the virus)

Pros: I liked the car itself. Even though it didn’t have the options we asked for in the reservation.

Cons: All of the additional fees. Trying to charge me 3 months after I returned the car and my contract with the company ended!

Pros: Pickup took a while, but agent was charming. Car was great.

Cons: Really, there was nothing to complain about.

Pros: Nice quality car with low mileage

Cons: Representative not available until 7am however there was an overnight dropoff.

Cons: Took forever to get our car.

Pros: The car was great

Cons: The service at the counter

Pros: No major hassles with vehicle pick up at FCO airport.

Cons: Tough to find the return location at Roma Termini. The drop off address listed on the contract is not the actual address of the parking garage where we need to drop off the vehicle.

Pros: Good car and good price

Cons: That I bought complete secure but the representative advise me in case a problem I should pay to them and later ask Discover Car Hire to reimburse or refund

Pros: Professional, english speaking operator at the airport, explained everything we needed to know.

Cons: Car had a lot of existing damage upon collection, creating noise & anxiety whilst driving, numerous dashboard lights appearing on return journey to airport making us stop at a motorway station to check (especially with my family in the car and as the car's manual was not in English); resulting in feeling rushed to return the car, the man checking it over rushing us, so not having time to remember to remove an internal rear view mirror extension I had brought with me on holiday, not happy.

Pros: Good car condition

Cons: The men over the counter was very rude.i have a national driving license accepted from all the car rental companies but he insist to let me sign a contract fining me 600 euros in case the police stopped me otherwise he don t give me the car

Pros: The car was in good condition

Cons: They made me buy more insurance despite having purchased full coverage through discover car hire

Pros: They were flawless.

Cons: Nothing.

Cons: Instead of SUV- Opel crossland X i was provided with Peugeot 308. Also agent said damage coverage will be higher than 1400 EUR stated in my contract

Pros: I was pleased the way I was treated ,with a very professional and courtesy attitude,can’t ask for more.

Pros: nothing

Cons: Bad atiitude, unprffesional, terrible manners, unpolight, impatience.

Pros: A nice woman pulled me out of the 2 hour line because I was there with my two young children.

Cons: Slow, slow, slow. Aggressive return guy

Pros: I had to pay insurance to sicilia by car because yours was completely insuficient.

Cons: The car had a problem. We lost 4 hs repairing it and had to be towed from the autostrada to the mercedes shop.

Cons: Why do we have to manually fill out all the paperwork at the airport. If everything was done in advance, the lines would be a lot shorter!

Cons: When picking up the car, we noticed some damage not covered by the check-out form, so we asked the attendant to note it on the form. While doing so, my wife was taking pictures of the existing and newly-found damage to the car. The attendant absolutely flipped out, and started yelling that we had not right to take pictures of him without his permission. I stated we were just taking pictures of the damage, but he continued to berate us. Everything else was great...

Pros: The agents were polite and efficient.

Cons: They did not have the car available that we had rented and we were forced to take a bigger car that we really did NOT want. It used more gasoline and was much harder to park and to drive in narrow Italian streets.

Pros: nothing

Cons: run away from SBC

Pros: Good, friendly service.

Cons: Difficult to return, no visible signs, no people. The car showed too much wear and tear.

Pros: Really nothing. They were extremely rude when we got there because we were an hour late. It was not our fault our flight got in later than we expected. Also we had a lot of luggage and two kids under the age of 4 and they gave us no help. They did not help us find the car they did not help us find the car seats that we rented and they did not help us put anything in. On top of that they made us pay extra because our plane was late.

Cons: The representatives at the front desk were very rude and despite the long trip that we had just had they offered us no support and no help and it took us an extra hour just to leave the rental place. We will not use them ever again

Pros: They were nice

Cons: The car wasn't ready on time. They try to sell us insurance although we already had one

Cons: Confusing separation of charges

Pros: Voiture agréable à conduire.

Cons: Le temp d'attente au comptoir a été long.

Pros: Convenient

Cons: They tried to give me a lower-category card. They always try to do this when I rent from them. Must be their business-strategy. This happens too often to be a hiccup.

Pros: Service Minded

Cons: I didnt like the description on the web. We could not fitt the amount of luggage into the car that was described om the web.

Pros: price

Cons: time wasted waiting to get the car..