Drivalia at Rome Airport Fiumicino

Cons: Dear Sirs, I strongly disagree with the contents of the car return protocol sent to me, and I fully dispute the additional fees charged for “new damage” and the return of the car with an “incomplete fuel tank”. I vehemently deny the records that there was any “new damage” to the car during my use and that the car was returned with an “incomplete fuel tank”.

Pros: They did not want to hear my complain just because I lost my credit card I did not got the car and a Was charge for all

Pros: Fairly quick for Italy.

Cons: Gave me the wrong class of car, did not explain additional details which lead to additional charges.

Pros: At Milan airport it was not easy to find the dropof point

Cons: Although we had full insurance cover By you thay tried to convince us to do insurance with them with a cost of another aprox 700 euros🙁🙁

Pros: easy process, good price

Cons: a bit hard to return the car: I went to the wrong parking because not anywhere on the contract, and the key drop off box was not easy to find.

Pros: Good prices, helpful staff at pick up and drop off locations.

Cons: We paid for FULL coverage when we reserved the car via your agent. At pick up we were told that we did NOT have full coverage with Drivaila and had to pay $550 (ish) more to have full coverage. Your rep said we were fully covered and we were not. For this reason, we will never use your service again. You should fully refund the insurance you sold us that was worthless!!!

Pros: Nothing

Cons: Everything

Pros: Was not informed of drop off point NOT being at the airport we had selected for return. Was actually 30 minutes away from the airport on an industrial estate with no customer service number available to help out.

Cons: There was no service provided by them.

Pros: I got the car model I reserved

Cons: The car was filled with scratches and loose plastics.

Pros: the cars were old and scratched. the first car that they wanted to give me was not in the condition to drive. It took me 2 hours to change a car for another and I still got a scratched car in very bad condition.

Cons: They were helpless because they said that they don’t know the conditions of the cars when they give them to the customers

Pros: Easy of drop off and no surprise after leaving and have a random charge on my visa.

Cons: From the moment of trying to find the car rental company counter to the moment before the day of car drop off.

Cons: 1) The pick up location had disinterested and rude employees. Worst care rental experience we’ve had. 2) They gave us such a bad car it was shocking. Significant body damage. (See photo attached) A warning light that kept coming on saying “shut off car, engine pressure too low.” No stereo at all. 3) We dropped off the car. They sent us a bill with trumped up charges, and no real explanation, for 230 Euro.

Pros: The car we had rented was absolutely performing car. Very comfortable and no problem at all.

Pros: After completing all the necessary documentation, we proceeded to the parking area and recorded the condition of the car before taking it. However, today, we received a fine ( which is you sent to us 435.77euro you calculated) related to an incident that occurred prior to our rental.

Cons: Nothing

Pros: Pickup.was OK till they would only supply larger car than we ordered was a very pleasant lady

Cons: Were bullied into a bigger car than we specifically ordered

Pros: the car

Cons: Took 2.5 hours to get a car, processing not many people.

Cons: Took forever to pick up the car, 2 hours!!!! Car was not good condition. Drop off took too long. Will never use again

Pros: Nothing

Cons: The rental car took almost two hours to pickup. The agent did not provide sufficient instructions for getting out of the garage, returning the car, and guidance for charging the EV. In addition, the car was not fully cleaned.

Pros: Perfect company and staf

Pros: Helpful staff, wide range of options.

Cons: waiting line.

Pros: Value for the money

Cons: Unfriendly staff.

Pros: They were efficient

Pros: The office was closed before ending of the working time.

Cons: No one was available. Nobody answered the calls. Really unprofessional!

Pros: The price

Cons: We did not like the wait time, to wait more than an hour is just not acceptable. Only 1 person was working, the other employee (the lady) was always on a brake.

Pros: CONDITION OF THE CAR, PRICE POINT, AND DROP OFF TIME

Cons: TOOK WAY TOO LONG TO GET THE CAR, HAD TO WIT 3.5 HOURS JUST TO GET TO THE AGENT, NOT ACCEPTABLE, ONLY TWO AGENTS AND SLOW AS MOLASSES. NOT A GOO WAY TO START A VACATION AFTER FLYING 7.5 HOURS.

Pros: n/a

Cons: we waited 3 hours picking up the car, the representative was not empathic of our situation my wife had to pay and take cab to go to our hotel cause we had 2 small kids Last time we do business with Drivalia

Pros: Good car, reasonable prices, nice people.

Cons: It took more than one hour to pick up the car... a lot of people and just a few employees delivering cars. Also the car was dirty.

Pros: Wrong dropoff instructions at Venice Airport

Cons: The pick up process was horrible. It should not take 2.5 hours to pick up a rental car.

Pros: The car was excellent. The service provided by the representatives was excellent.

Cons: There was a long wait for picking up the car. The agents were excellent. But, there were not enough agents to handle the large number of customers.

Pros: easy to find car, quick dropoff

Cons: not clean car, slow rental agents, not much overall information

Pros: Helpful, no fuss agents

Cons: With many customers waiting they were not enough agents at the desk. They could of added one more

Cons: There was one person at the counter with over a dozen people waiting. Each customer took 20 minutes to complete the paperwork. Took WAY too long. Also, they never told me that I would have to purchase Ad Blue for the vehicle which cost 20 euros.

Pros: Drivalia is a dependable rental company and have reasonable rates. The cost for a second driver is ridiculous though.

Cons: It took over an hour waiting to get the car. We got an intermediate SUV but wasn't a very nice vehicle and was dirty inside and outside.

Pros: the male worker was kind and accommodating

Cons: they didn’t answer their phones when calling multiple times at different hours. i was overcharged for my car.

Pros: Drop off was easy

Cons: Wait time for pick up was OVER 2 hours

Cons: Al ritiro dell'auto (presso un ufficio diverso rispetto a quello della consegna) ho chiesto informazioni circa la consegna, ma non hanno saputo dirmi nulla. Ho provato a telefonare ai vari numeri forniti, ma il servizio clienti è praticamente inesistente. Ho rischiato di perdere un treno perché ho impiegato 30 minuti per trovare l'ufficio di riconsegna.

Pros: A girl who gave the keys was very professional ans client oriented. She explained everything and answered all my questions patiently and taking the car from parking was very fast

Cons: Dramatically slow process on the stand in Fiumicino airport( only 2 persons working, more than 2 hour of waiting to prepare the documents(( It took from 20 to 50 min for 1 client!

Pros: It was hard to find the parking on the way back

Pros: Bad service

Cons: No service

Pros: The car rental company sent me an invoice for an additional payment of 85 euros without providing proof of what they charged there, I would appreciate it if you could clarify the matter with them

Pros: They charge extra money for a service never delivered.

Cons: Absolute inefficient for customer service.

Pros: Nice staff

Cons: I rented through discover fir a price and I was charge twice the price . The agent said will honor but she did not

Cons: 항공기 연착 2시간인데 예약은 자동으로 캔슬되어 추가로 다른곳에서 익일 렌트하느라 바ㅣ용도 많이들고

Pros: Nice staff. Good value rental.

Cons: Huge queues this time. Car did not have any washer fluid.

Pros: Quick and courteous

Cons: Car showed maintainance sign half way into the trip

Pros: The car was good

Cons: Long wait They didn’t have the car I ordered so I had to upgrade (scam) They charged me for existing damage

Pros: The car was ok But the service needed light lit up on the last couple of days

Cons: We were charged 35 euro for missing a few liters of fuel☹️

Pros: Super high efficiency, easy to return vehicle and competitive prices!

Cons: Just had to switch the GPS to English, that was the biggest challenge! After that, smooth sailing!

Pros: Pick up car and in excellent condition.

Cons: Had contracted to drop off at Perugia train station and found out it was outside the city, 25 Euro taxi to train station. No indication on booking or contract that not in or near train station.

Pros: There was no representative at all when we arrived. 22:40 and the order said until 23:00. We were not the only ones that evening. And in addition, I heard that there was no representative in the office the day before either

Pros: Nothing at all! They were rude and useless when we asked for an extension or if we can rent another car because we needed somw hi g for a few more days.

Cons: My husband went to drop off the car at the lot. I went to speak to the representative to extend our rental or rent another vehicle. He told me nothing was available and to go speak to another rental company. When my husband returned he changed his tune and said yes of course you can have another car. It was 120 euros more than Enterprise in Italy.

Cons: Long discussion at Drivalia's desk at Rome Fiumicino Airport, just to get the category of vehicle I booked and paid, and for the privilege I had to accept to pay an extra per day. After that, at drop off went all good, no problem at all, but on the invoice I've been charged EUR 112.49 on top of the agreed amount! Contacted everyone without answer at all. I'll have to complain now to DiscoverCars and/or my credit card issuer. Short of EUR 112.49, learned the lesson, with DRIVALIA never again!

Cons: Should tell where too leave the key (where is the key box) when you have to drop the car outside the business hour at Palermo airport.

Pros: I’ve rented a lot of vans at Rome Fiumacino, this was the best.

Pros: staff were polite

Cons: check in took to long

Cons: They do not answer the phone

Pros: Final bill overcharged by 200 Euros. (not enough space to put it to begatives)

Cons: I waited over three hours to pick up the car. They tried to lie me into accepting a small city car instead of a full size SUV stating it is the same category. The attitude of the desk agent was very arrogant demeaning and pking fun at the misery of me (and other fellow passengers having to wait for hours for a car after intercontinental flights.) Dropping off in Milan was a terrible experience, I nearly missed my flight. Finding the drop of spot is nearly impossible, due to very unclear signs.

Pros: The representatives at the rental office were very friendly and polite. Unfortunately they couldn't help me much.

Cons: 1. I have ordered a car with a baby seat - when I got to the rental desk, the secretary told me, that they do not have a baby seat, and that I must go and buy a baby seat by my self. So I had to leave my wife with a 9 month old baby at the airport, go to the city, buy a baby seat, and return back to the airport to pick up my wife with the baby. 2. The car I got was all over scratched and cracked. There was no luggadge cover in the trunk. I did notify about that but was told that that is the car.

Pros: Car in good condition and courteous service

Pros: Car was dirty not cleaned properly

Cons: Still waiting for refund deposit back after returning the car which was told has been done but kot showing on my credit card

Pros: Nothing. They are cheaters

Cons: They charge additional fees that were not calculated on top of the initially agreed upon fee. Even though I rented my car with unlimited km, there was an additional km fee. When they deliver the car to you, no one comes to check the car with you and then they try to make you pay for damage you did not cause. If the delivery location is different from the place you bought it, even though there is no additional fee at the time of the first rental, they pay the invoice later. stay away

Pros: We couldn't reach the agency for to days even on emergency number! We couldn't dropp of the car in Roma according to agreement because no one was in desk of the agency. When we dropped of in airport we were extracharged for removing ,refueling and minimal damage that didn't existe when we dropped of the car.

Cons: Everything

Cons: they have tried to claim damage when there was none. luckily i have proof photos of before and after.

Pros: The price, the kindness and professional attitude in Pisa, when returning the car

Cons: The car given to us (an orrible dr 4.0) the fact that there were severe scratches indicated as light , which we had to discuss to get written down as severe. The electronic contract which we wanted in paper. The fact that nobody informed us that the car was also running with gpl. The general attitude of the staff in Fiumicino at pickup

Cons: Both headlights were faulty, and I had to replace them at my own cost. Despite my refund request, Drivalia did not respond.

Pros: Excelente, desde la atención en el counter, el vehiculo y la entrega.

Pros: I won't use drivalia in future and won’t recommend it

Pros: Battery died 1/2 through trip. Getting someone to come out was more difficult and time consuming than it should have been.

Pros: Friendly staff.

Cons: Efficient pick up and drop off

Cons: They explained that the fuel indicator was defective and it was indicating 7/8 even if the tank was full. They claimed the tank was full. When I refilled it later on I realised that the indicator worked just fine and they managed to get that 1/8 tank of fuel for free from me. Clever trick, very bad commercial practice.

Pros: Very efficient

Cons: Credit card deposit not release 1 week after returning car but was told it will happen immediately

Cons: I was very disappointed to be charged by Discover Cars for insurance when reserving the vehicle. Then to be charged again for insurance by Drivalia. Neither company is responding to my inquiries about the overcharge. Please help. Weavd8@aol.com

Pros: Good hospitality

Cons: N/A

Pros: The overall process was easy.

Cons: Waiting in line for 2 hours to pick up the car at Rome airport. Next time I would choose a different location.

Pros: Very Easy and Personable!

Cons: It took 2 hours to pick up the car- the lineup was 30 deep....

Pros: Car was not clean

Cons: Easy to deal with

Pros: The lady at the desk was very super friendly and helpful. She really helped us by finding a bigger car that suited our luggage.

Pros: Very fast pick-up at the Rome airport (Fiumicino). Perfect and fast drop-off at the airport.Both less thank 20 minutes.

Cons: The only problem was the drop-off location found by Google Map street view.

Pros: Service was fine.

Cons: Faulty car.

Pros: The service and staff were very good .

Cons: , when I came to receive the car I paid 800 euros as a refundable security deposit but so far only 400 euros got refunded, i sent an email to the company telling them about the issue, but they haven’t responded yet.

Cons: I payed for 24 hours assistance, and it wasn't available. They told we will receive back the deposit in 5 days and it didn't arrive yet, after 19 days. I wrote 2 messages about it, and there's no answer.

Pros: Car was great

Cons: Just the time it took to pick up the car

Pros: Friendly staff and good condition vehicle. Easy to find the desk and car.

Cons: Very inefficient and time consuming pickup. Almost 2 hours wait whilst desks at other operators seemed to be moving significantly quicker. Unsure how things took so long as when it was eventually my turn, I was only at the desk 5 minutes; some customers were there for over 30mins.

Cons: 3 agents (with one desk each) used over 1 hour to give out 10 cars

Pros: nothing

Cons: you are unreachable, don't care to listen to customer, unreasonable..DOn't tell me I didn't cancel within 48 hours - mechanical plane probelms are not due to me! I too lost entire days vacation time, so the least you can do is refurn my entire amount when my cc disputes it!

Cons: Worst service ever. It took more than three hours to get our car…. Like losing a day of vacation because of a bad service.

Pros: Brand new and clean car, child seat provided in good condition.

Cons: Good prices, ease of dealing with the reps.

Pros: The lady working for the rental company was pleasant.

Cons: The price was reasonable but there was no service.

Pros: Only thing, windscreen washer was empty on pickup. Oversight on whoever was responsible for checking it

Pros: Check in man very friendly.

Cons: The agents did not check the fuel and had to be informed the car was empty. Aldo did not check the form upon return. Resulting in us being charged for fuel we did not use!

Pros: Line to pick up car took two hours. The car we rented had huge key scratches. Worst experience I ever had renting a car

Cons: Service was extremely slow. We missed our dinner reservation because it took two hours to get our car.

Pros: Efficient check in once we got to the desk

Cons: Long wait in the line on pick-up. Would have liked small explanation on the facilities available in the car - eg. telephone, drive assist, lane control etc.

Pros: NON

Cons: Everything

Pros: pickup location in the airport fast drop off

Cons: long wait to pick up car (2h) convoluted car selection process

Pros: Nothing

Cons: Waited over 3 hours for collection and then on the return there was no directions to drop Off, very rude man who took the car keys and refused to sign the paperwork even though he had checked the car and it was perfect

Pros: Desk service was friendly and helpful.

Cons: Noone came out to check car i had to ask them and found further damage which was not on orignal diagram. No guidance on how car works.

Pros: Desk agents polite and responded to all my requests.

Cons: I have send them 2 requests to explain why did they hold money for a full Petrol tank, even if it was full at return of the car, They did not respond and it's a month now from first request.

Cons: Two and a half hour wait at the desk to pick the car up in Rome. That is unacceptable. Another queue to return at Catania

Pros: Price was very good. Service was good.

Cons: Availability of cars seemed limited but representative did their best to accommodate.

Pros: Very simple process picking up the vehicle, clean efficient.

Cons: Dropping car off after hours, no one to inspect vehicle with you, there was supposed damage and no one has contacted me after i emailed for more information.

Pros: quick return, new car,

Cons: The pick up was shocking it took less time to Check in and travel to Italy from Gatwick. Than it did to pick the car up. The service was so bad I talked to people there that decided to go to other car rental companies and try and cancel with drivalia.

Pros: Friendly informed service

Pros: It was easy to book.

Cons: We waited 3 hours in queue to pick up our car. And we’re given no instructions about dropping off the car. So waited needlessly in line again to drop it off - when we could have just given it back in the parking lot.

Cons: They were not helpful in coming to a solution about the credit card situation.

Pros: NOTHING!!!

Cons: They are dishonest, unprofessional, never answer their phones, extremely rude: "We don't care. It's not our problem."

Pros: The desk was easy to find and the price was reasonable.

Cons: Service was slow, staff were incredibly rude (when I asked for instructions for a car seat their response was "your child, your problem". The car given to me was a plug in hybrid, but the battery was empty when on arrival, so petrol costs were expensive.

Pros: Quick pick up and drop off...

Cons: Windows needed to be cleaned. Too much residue inside causing a glare while driving into the sun.

Pros: It took 3 hours to pick up our car

Pros: Good new car, reasonable value, easier airport location

Cons: Car booked with 5 seats but car supplied fitted only 4, new car for 5 given though after this was pointed out

Cons: I didn’t like the fact that full coverage offered by discovercars.com wasn’t including 3rd party damage.

Pros: The only good thing was returning the car without a hitch

Pros: It was satisfying.

Pros: Great car at a great price. Service was good, staff friendly.

Cons: The queue to get the car took the best part of 30 minutes.

Pros: Friendly, fast

Cons: Finding the rental desk is not very easy

Pros: Excellent customer service

Pros: easy pick up and drop off

Cons: long wait time to get the car

Pros: The car had many defects, but I didn’t realise a headlight was not working until after I had left the pick up point. Drivalia we’re not helpful at all on fixing it and in the end I had to to make the suggestions and take a day out of my time to fix it. Really poor service and won’t be using Drivalia or use Discovercars again.

Cons: As above

Pros: We waited a very long time to pick car up. More than an hour. The person dealing was very helpful though and upgraded us to a luxury car. No one complaints there.

Cons: Positive facts: The car was new and upgraded us for free. Very happy about that. The only problem. Car inside was dirty from previews rental and found an iPad aswell which we handed pack on our return.

Pros: Once I got to the agent to finish paperwork to pick up the car, things went very smooth and everything was great. Drop off was very efficient and easy.

Cons: Stood in line for 2 1/2 hours to pick up the car. Drivalia was the only car rental agency with a long line up and very slow moving line. There were two agents working and for some reason it took a very long time to process each guest. 2 1/2 hour wait is a bit too long especially after a 10 hour flight. There has to be a more efficient way to deal with picking up cars.

Pros: All as promissed, very friendly reception staff at the airport

Cons: Nothing, all was up to expectation

Pros: Took forever to get the car lots of people waiting and only 2 staff who took at least 20 minutes to complete serving each customer.

Cons: Car wasn't usage wasn't explained just handed cars and left to find it and figure it out on your own. Headlight stopped working during rental but no spare bulb to fit or instructions on how or where to take car to resolve.

Pros: They found me an automatic car and allowed me to switch vehicles in the middle of my 4 week rental. The staff is professional and pleasant and efficient. Mario was amazing!

Cons: Nobody answered the phone when I attempted to call. I tried many times and used the number on my rental paperwork which was the same number given to me by Discover Cars.

Cons: It took way too long to get the car at the service desk. Not enough agents to service the amount of clients.

Pros: Lovely car, easy to drive and very helpful, drop off in Florence was really easy

Cons: We waited over an hour at Rome airport to pick up the car! Needed more people and computers

Pros: Price was good and location of pickup

Cons: Same as above (question 1)

Cons: Time spent waiting. 5 hours.

Cons: We waited almost 3 hours to pick up the car. The car was malfunctioning throughout the rental period and we had nobody to call to fix or replace it. I would never recommend drivalia to anyone.

Cons: Waited 3 hours to pick up car. There were 20 people in line at the same time and not enough workers to serve us all in a timely manner. But in the end, we got the car we were promised so that made it pleasant.

Cons: 3 hours of waiting time to collect a prebooked car! No response during emergency and stranded on the highway.

Pros: Friendly staff at the front desk. Rental office, not so much.

Cons: Front office ticket numbering system needs to be updated or at least made understandable in a few seconds. Right now, no indication, who is in queue nor where are the client numbers coming from. No baby seats available, only for bigger children.

Pros: Spoke English

Pros: Good service in person and easy to find in the FCO airport.

Cons: I tried calling them multiple times (10+ times!) over the course of 3 days to try and change drop off time and never managed to get someone on the phone.

Cons: Arriving at the time of my reservation, the line was so long and the agents so inefficient that it took a whopping 3 hours and 15 minutes of standing to reach the rental desk in a hot space with no available seats under fluorecent lights. Miserable. Don't rent with Drivalia.

Pros: Quick

Cons: My rental wasn’t well prepared. She had to take all my data which I applied on the website. The car didn’t have a car seat and they had no idea I should have one. The biggest frustration was the long queue before I could get to the desk.

Pros: We had a confirmed reservation and made the required initial payment. But when we arrived the desk agent did not accept my US Drivers license and required an international drivers license. There was no such requirement noted when we made the reservation or made the advanced payment.

Cons: We had a confirmed reservation and made the required initial payment. But when we arrived the desk agent did not accept my US Drivers license and required an international drivers license. There was no such requirement noted when we made the reservation or made the advanced payment.

Pros: Free upgrade, great service minded person.

Cons: Waited 2 hour in queue at the airport for renting the car.

Pros: The price, the type of car, the staff's treatment of customers is excellent , Easy procedures .

Pros: Okay, so my main gripe was, that the lights on the car were appalling. The lights were not adjusted correctly, neither on normal, nor on brights setting. This meant, that our drive from.the airport to the hotel was a nightmare. We couldn't read the roadsigns, as on normal lights, there was too little light and on brights, the light shone so harshly upwards, that it was impossible to see anything other than the light reflection. I would expect a rental car to have lights in order.

Cons: That they didn't care about damages on the car before we drove off (leaving us a bit concerned, even with full insurance. The poor lights (as mentioned) & the car having no power whatsoever. We literally could not go higher than 70 uphill at a push.

Cons: The process was cumbersome and the staff seemed like I was a bother. I never received a detailed receipt and I am still unsure of my actual cost. I guess I have to await my credit card statement and dispute any excess charges.

Pros: Tutto buono........

Cons: il prezzo di affitto poteva essere un po' più' ragionevole.

Pros: The car was fine. The agent when we dropped it off was friendly and helpful.

Cons: It took over 3 hours to get our car after arriving at the rental desk. By the time we got the car, we could have saved an entire day's rental, but because it was pre-booked, it couldn't be changed.

Pros: Nothing

Cons: Waited over 4 hours to get the car

Pros: Nice staff, professional

Cons: Return carpark in Naples was too small to get a park

Pros: Staff were courteous and apologetic about the delays. Did their best to accommodate us.

Cons: Long delays at pickup resulted in late arrival at final destination

Pros: Easy delivery.

Cons: Waiting time at the pickup was 4, i say again, 4 hours!!!!! Are you serious??? I lost my ferry-booking to Elba.

Pros: Vittorio was quick at front desk, but wish he had mentioned all issues in the car

Cons: The staff who handed me the car, did not even budge from his seat nor did he explain the serious issues in the car including several Scratches, dents, faults in sensors, chargers not working, etc Too bad

Pros: Nothing, it was terrible.

Cons: Everything. It was terrible.Service was terrible. Waited 2 hours in line to get car, and then upon returning it, found that the office in the airport had closed. Never received notice of this, and had to drive to another location to drop the car off. Then waited for a shuttle back to the airport, and as a result missed a ferry.

Pros: Easy to find, good service, clean csr

Cons: It was not told that the car return and check will be done in thr parking hall.

Pros: Nothing

Cons: We didn’t end up hiring our car through Drivalia and forfeited our deposit. The agent was like talking to a brick wall. Several other car rental companies did not require an international drivers licence or we’re happy with a digital copy - we ended up renting with one of them

Pros: Very good car and clean

Cons: Long waiting time to get the car

Cons: Full of scratches, on the way I got a service indicator that mean they don't realy take care of the cars, the AC was low

Pros: New car

Cons: There was a problem with kids seat that I reserved. Drivalia said to me that I need to buy it by myself, but after long disscusion they organised it from diffrent rental company.

Pros: Drivalia had no coastumer service at all. Very very lobg waiting time at the airport due to personal that didnt respect the waiting line, arrogant and unfriendly staff.

Cons: i liked nothing

Cons: We were ripped off by the agents at the drop off location. Charges were well in excess of rental and insurance we asked for. A small scrape we put on the front bumper should have been easily covered by insurance, but Drivalia put additional charges on our card that exceeded what we authorized by at least $300 without informing us. We will not use Drivalia again.

Pros: Prompt handover after documentation

Cons: Too much waiting at counter

Pros: It's was a delightful experience and everything was perfect...thank you Mario and the other colleagues that. Made it smooth

Cons: Nothing

Pros: The woman at the counter was very knowledgeable and friendly!

Pros: Nothing

Cons: Picked up car friday evening from airport, car would not start Saturday morning , very difficult trying to get someone to sort car out , picked up car on Saturday with trailer unable to start , left without car all weekend , had to go back to air port to pick up another cae , cost me 60 euros to get to airport and 2 days without carhire that i had paid for!!!!!!!!

Pros: Ease of process

Cons: Did not get car we reserved and paid for in advsnce

Pros: see above

Cons: see above

Pros: Everything except for that below

Cons: I booked a hybrid model but that was unavailable at the time of rental so a full petrol car was supplied instead

Pros: Very poor, their person at desk was very rude Asked him to take deposit from credit card and pay balance amount from other card but they refused and asked me to pay everything online

Cons: Drivia staff said the insurance bought from Discover cars is useless and if anything happen to car we will have to pay to supplier from our pocket and later demand refund from insurance but if we take direct insurance from Drivia we don’t need to pay anything

Cons: 1. took a long time to process the check in. 2. After check out, they made a mistake to check the result of the check out sheet.

Pros: Better avoid this company , other without reservations they good behavior staff and less money

Cons: Better avoid this company , other without reservations they good behavior staff and less money

Pros: Efficient pick up and drop off. No attempts to sell me extra insurance or make a false damage claim.

Cons: Nothing

Pros: Efficient and straightforward.

Pros: I have no complaints they did their job as one would expect

Pros: Price and nice car

Cons: No one told us on Rome that drop off in Venice was not in airport

Pros: Gli operatori al desktop erano lenti . 1 ora e 30 minuti per servire 10 clienti con tre operatori che spesso erano discontinui nel fruire il servizio. Davvero pessimo.

Cons: Il servizio al desktop. Pessimo . Pessimo . Pessimo

Pros: Professional and good

Pros: where shall I begin? it is litany of worse experience over bad ones

Cons: 1st they did not explain where to drop in Termini sta. We googled and found the address but no car park, after parking at carpark in our horror we found the counter is unmanned. next door counter said there is no one working on that day after 45 minutes more asking and walking we found the garage to return but the attendant speaks no english and insisted in rude manner when I drove the car to the garage he asked for EUR16 for parking and more chicken & duck argument follow WORST experience ever!

Pros: It was very quick to bring back the car.

Cons: It took a long time to get the car.

Cons: Extra charge for car cleaning, even though the car was not dirty. Sent them a video to prove it, they didn't respond. Opening hours - less than the other companies

Pros: Admin people were very efficient and helpful

Cons: Very difficult to find return entrance at the airport, also no explanation given of what to do on return.

Cons: I did not like that they took 800€ as a charge, instead of blocking them as a deposit. The second.. I found out only after returning back the car, that they will return back my money (deposit) only after 20 working days.

Pros: The woman at counter was so helpful.

Cons: The ticket machine to pull a number is hard to see. Many customers would just line up and skip people who were waiting because they pulled a number. Maybe a sign somewhere that says please pull a number.

Pros: The service was good and responsive. The staff were helpful and their English was good .

Cons: Instructions to return the car were not clear. It was quite difficult to figure out which parking garage to return the car to in bologna especially due to the danger of entering ZTL.

Pros: The receptionist was extremely helpful in resolving a problem of our making

Cons: Nothing

Pros: OK

Cons: Leasys staff a little slow processing pick up

Pros: Confusion finding the drop off in Milano. Different name cuz they’d sold company.

Pros: Nothing. Agents are so slow. They dont really care. I’ll go back with major providers

Cons: Slow to respind Diorganized Dont know wherr was the car At drop off no more space A real nightmare

Cons: Terrible service, specially on the return of the car. Very disrespectful and RUDE employees!!!

Pros: They were friendly and efficient

Cons: A little difficult to find!

Pros: No option to modify the booking my trip was change

Cons: No option to modify the booking my trip was change

Cons: Never have ever rented a electric car we thought it would be environmentally prudent. The agent should’ve never let us rent an electric car as he knew we were dropping it off in Venice after picking it up in Rome. We spent hours sitting in parking lots charging the car so we could continue our trip. We wasted a lot of time on our vacation waiting for the car to charge so we could continue

Pros: Bilingual staff

Cons: Customer back up at car pick up. Emergency help number an unhelpful recording only!

Pros: Car is not ready for us, the engine lights keep on for the first week, return the car for the safety reason, but can’t get money back, because the 3rd company and rental company they both don’t want to take any responsibility but my money!!!! So I wanna give a 0 only they have not that opinion for me

Cons: Car is not ready for us, the engine lights keep on for the first week, return the car for the safety reason, but can’t get money back, because the 3rd company and rental company they both don’t want to take any responsibility but my money!!!! So I wanna give a 0 only they have not that opinion for me

Pros: Seemed like a smaller agency, so the line was much shorter.

Cons: Nothing comes to mind, everything was a breeze.

Pros: I did not like the service at all. We waisted more than five hours to get the car. Very disappointing.

Cons: The car was not provided with the electric cables to charge and the gear was automatic. I couldn't register my wife as second driver because she was not present there with me.

Pros: Nothing

Cons: Leasys is by far the worst car rental company I have ever experienced. We waited for our rental car over 2,5 hours, which delayed us so much that it completely ruined our 25th wedding anniversary celebration. I don’t know what caused it, but from reading other reviews a lot of people have experienced the same. Also when giving back the car the staff at the drop off point (Rome - Ciampino) were late (opening time said 08:00, they only arrived at 08:30) and the guy was very rude when I complained.

Pros: New car, very clean, friendly service rep

Cons: Incorrect drop-off location provided. Needed to go into Termini and ask but ultimately found a location online that turned out to be correct. Spent an hour trying to figure it out.

Pros: Nice car

Cons: We waited for 3 hours at the rental desk to see an agent. They only had 1 agent working (who was doing great) but Leasys provided her no support. We tried calling the customer service desk and when they realized there was a serious problem they hung up on us. We will be getting all of our money back because of Leasys’ terrible service. Would never recommend this company to anyone. Ever.

Pros: Affordable price

Cons: Would have preferred not to have a black colored car

Pros: The car was clean and as described. It ran well and without any issues. The return was quick and easy.

Cons: The 3.5 hour wait at the desk to pick up my car!

Pros: Cheap rental, nice car.

Cons: Terribly long wait at both locations we've used. 2+ hours.

Pros: Just so efficient and seamless

Cons: It would be nice if a usb to excite cord was present so you can use your IPhone for googlemaps

Pros: It was very affordable and we got a decent hybrid that was the perfect size for our travels

Cons: It took a really long time to pick the car up.

Pros: Good pickup

Cons: Difficult to find dropoff location.

Pros: rental was straightforward

Cons: Two credit cards were blocked with $500 each. The return desk was understaffed with only one person who seemed stressed.

Pros: Hassle free experience with the rental desk. Rental car was brand new.

Cons: Not enough agents to handle the large number of customers checking in at FCO location. The two agents did their best but were overwhelmed.

Pros: The agent was polite and patient

Cons: Took over 3 hours to receive the car The car was with many scratches and looked very used and cigarette smell inside

Pros: The car was ready as it was supposed to be

Cons: Hard to find Place to return vehicle at Marco Polo. Did not see any signs for Leasys

Pros: car condition car upgrade

Cons: lack of info and explantion.

Cons: no one was there at the pick up to review anything about the car with you and I ended up having the indicator bulb go out and a fuel additive that was never explained to me that needed to be filled shortly after I started driving.

Pros: Too many customers not many representatives to serve. Total waste of time.

Pros: It would have been nice if we would have clearer instructions on returning the car. The parking lot number would have been extremely helpful so we would not have gone into the wrong parking lot. It was a stressful drop off experience.

Pros: The car was driven smoothly on the road and it was clean.

Cons: I didn't like your service. You have disorganized customer service, poor communication in English, hard to reach by phone any person for a help while I was in Sardinia. You give me a key and didn't show how the car functions. You truly have a poor customer service comparing to customer service in the USA.

Pros: The car.

Cons: It took more than 2 hours of waiting when we got to the airport to pick up our car. There was one person working at the service desk in mid afternoon when most flights land. They spent hours dealing with ONE customer instead of telling them that their request was unreasonable and moving on.

Pros: Nothing

Cons: We waited for 2h and a half

Cons: We had to wait nearly 2 hours in line at Leasy’s to get our car. It was so frustrating because we only had a few hours in Rome & that basically took up half of our time.

Pros: good car, good drop off

Cons: waited more than 2 hrs for the car!

Pros: Quick, cheap, professional

Cons: The car wasn't immediately present, but arrived quite quickly. It had evidently been hit by a hailstorm as was covered in over 50 dents. We subsequently discovered a slow puncture requiring reification on multiple occasions. Worrying graunch from front brakes. Both faults reported on return.

Pros: They were polite, though there were inadequate numbers at the rental desk and the process was slow. Once at the desk the staff were very helpful.

Cons: The vehicle was in very poor condition.

Cons: Waited over an hour to pick up the car as there was only one Agent on duty. Returning the car was promblematic as the signage for the car rental return was not clear. Finally did find it and the Agent that took back the car rental was very rude when checking out the interior of the vehicle she found a small spot on the back seat which was not made by us. No one checked the back seat when we picked up the car but she insisted that it was a new car and we should have checked the interior

Pros: nothing good to say except the car was good

Cons: the service was very slow and rude. our family waited for service for more than two hours. the employee was very rude.

Pros: I was involved in an accident, when I called the customer service line they weren’t helpful. On the day I went to return the car and give a report of the damage there was one employee working and a long line. I was unable to make a damage report so I wouldn’t miss my flight.

Cons: I need to speak with a Leasys agent and tell them there is a police report being made of the incident in Amalfi.

Pros: Reasonable rates

Cons: Wait time was long while picking up the car

Pros: pretty easy pick up and drop off (except slow front desk), fare prices ,nice car and as for now it seems like they don't l try and charge more money for imaginary scratches etc (like other agencies in Italy do)

Cons: the front desk agent accepting the voucher was very slow, long line. when he accepted us, said they don't have any baby seats left (we booked 2) and didn't even try to help us solve the problem. we started asking looking around whether other agencies have baby seats but eventually when we went to pick up the car it turned out that they do have baby seats and even new ones!! but the agent at the front desk didn't bother to check.

Pros: Unable to reach them by the phone.

Cons: No agents at the drop off point in Milan Linate airport

Pros: I got a bigger car at half the price ofanother company

Cons: Took so long to pickup the car

Pros: The efficient treatment of the picking and drop off process.

Cons: The treatment of the customer by the rental agents..

Cons: I need to get my deaposit back!!!!!!

Pros: There was no queue to get the car. Our cars (we hired 2) were both brand new. No probs at all. Definitely the easiest & quickest company I’ve ever used for car hirr

Pros: Great new car, friendly staff

Cons: Could have been a bit clearer about drop off procedures. Didntknow we had to leave the car in the lot and then go to the airport

Pros: We arrived and couldn’t take the car in the airport

Cons: Couldn’t appreciate it

Pros: Waited in line over 30 minutes.

Pros: Price

Cons: Nobody checked out the car before i left the facility- scratches and a small dent were not confirmed before i left I rented from discover but here is not discover desk in italy-i went from agent to agent until one found my reservation

Pros: Good price and friendly staff that was helpful with offering a different dropoff.