Drivalia at Rome Airport Fiumicino

Pros: Confusion finding the drop off in Milano. Different name cuz they’d sold company.

Pros: Nothing. Agents are so slow. They dont really care. I’ll go back with major providers

Cons: Slow to respind Diorganized Dont know wherr was the car At drop off no more space A real nightmare

Cons: Terrible service, specially on the return of the car. Very disrespectful and RUDE employees!!!

Pros: They were friendly and efficient

Cons: A little difficult to find!

Pros: No option to modify the booking my trip was change

Cons: No option to modify the booking my trip was change

Cons: Never have ever rented a electric car we thought it would be environmentally prudent. The agent should’ve never let us rent an electric car as he knew we were dropping it off in Venice after picking it up in Rome. We spent hours sitting in parking lots charging the car so we could continue our trip. We wasted a lot of time on our vacation waiting for the car to charge so we could continue

Pros: Bilingual staff

Cons: Customer back up at car pick up. Emergency help number an unhelpful recording only!

Pros: Car is not ready for us, the engine lights keep on for the first week, return the car for the safety reason, but can’t get money back, because the 3rd company and rental company they both don’t want to take any responsibility but my money!!!! So I wanna give a 0 only they have not that opinion for me

Cons: Car is not ready for us, the engine lights keep on for the first week, return the car for the safety reason, but can’t get money back, because the 3rd company and rental company they both don’t want to take any responsibility but my money!!!! So I wanna give a 0 only they have not that opinion for me

Pros: Seemed like a smaller agency, so the line was much shorter.

Cons: Nothing comes to mind, everything was a breeze.

Pros: I did not like the service at all. We waisted more than five hours to get the car. Very disappointing.

Cons: The car was not provided with the electric cables to charge and the gear was automatic. I couldn't register my wife as second driver because she was not present there with me.

Pros: Nothing

Cons: Leasys is by far the worst car rental company I have ever experienced. We waited for our rental car over 2,5 hours, which delayed us so much that it completely ruined our 25th wedding anniversary celebration. I don’t know what caused it, but from reading other reviews a lot of people have experienced the same. Also when giving back the car the staff at the drop off point (Rome - Ciampino) were late (opening time said 08:00, they only arrived at 08:30) and the guy was very rude when I complained.

Pros: New car, very clean, friendly service rep

Cons: Incorrect drop-off location provided. Needed to go into Termini and ask but ultimately found a location online that turned out to be correct. Spent an hour trying to figure it out.

Pros: Nice car

Cons: We waited for 3 hours at the rental desk to see an agent. They only had 1 agent working (who was doing great) but Leasys provided her no support. We tried calling the customer service desk and when they realized there was a serious problem they hung up on us. We will be getting all of our money back because of Leasys’ terrible service. Would never recommend this company to anyone. Ever.

Pros: Affordable price

Cons: Would have preferred not to have a black colored car

Pros: The car was clean and as described. It ran well and without any issues. The return was quick and easy.

Cons: The 3.5 hour wait at the desk to pick up my car!

Pros: Cheap rental, nice car.

Cons: Terribly long wait at both locations we've used. 2+ hours.

Pros: Just so efficient and seamless

Cons: It would be nice if a usb to excite cord was present so you can use your IPhone for googlemaps

Pros: It was very affordable and we got a decent hybrid that was the perfect size for our travels

Cons: It took a really long time to pick the car up.

Pros: Good pickup

Cons: Difficult to find dropoff location.

Pros: rental was straightforward

Cons: Two credit cards were blocked with $500 each. The return desk was understaffed with only one person who seemed stressed.

Pros: Hassle free experience with the rental desk. Rental car was brand new.

Cons: Not enough agents to handle the large number of customers checking in at FCO location. The two agents did their best but were overwhelmed.

Pros: The agent was polite and patient

Cons: Took over 3 hours to receive the car The car was with many scratches and looked very used and cigarette smell inside

Pros: The car was ready as it was supposed to be

Cons: Hard to find Place to return vehicle at Marco Polo. Did not see any signs for Leasys

Pros: car condition car upgrade

Cons: lack of info and explantion.

Cons: no one was there at the pick up to review anything about the car with you and I ended up having the indicator bulb go out and a fuel additive that was never explained to me that needed to be filled shortly after I started driving.

Pros: Too many customers not many representatives to serve. Total waste of time.

Pros: It would have been nice if we would have clearer instructions on returning the car. The parking lot number would have been extremely helpful so we would not have gone into the wrong parking lot. It was a stressful drop off experience.

Pros: The car was driven smoothly on the road and it was clean.

Cons: I didn't like your service. You have disorganized customer service, poor communication in English, hard to reach by phone any person for a help while I was in Sardinia. You give me a key and didn't show how the car functions. You truly have a poor customer service comparing to customer service in the USA.

Pros: The car.

Cons: It took more than 2 hours of waiting when we got to the airport to pick up our car. There was one person working at the service desk in mid afternoon when most flights land. They spent hours dealing with ONE customer instead of telling them that their request was unreasonable and moving on.

Pros: Nothing

Cons: We waited for 2h and a half

Cons: We had to wait nearly 2 hours in line at Leasy’s to get our car. It was so frustrating because we only had a few hours in Rome & that basically took up half of our time.

Pros: good car, good drop off

Cons: waited more than 2 hrs for the car!

Pros: Quick, cheap, professional

Cons: The car wasn't immediately present, but arrived quite quickly. It had evidently been hit by a hailstorm as was covered in over 50 dents. We subsequently discovered a slow puncture requiring reification on multiple occasions. Worrying graunch from front brakes. Both faults reported on return.

Pros: They were polite, though there were inadequate numbers at the rental desk and the process was slow. Once at the desk the staff were very helpful.

Cons: The vehicle was in very poor condition.

Cons: Waited over an hour to pick up the car as there was only one Agent on duty. Returning the car was promblematic as the signage for the car rental return was not clear. Finally did find it and the Agent that took back the car rental was very rude when checking out the interior of the vehicle she found a small spot on the back seat which was not made by us. No one checked the back seat when we picked up the car but she insisted that it was a new car and we should have checked the interior

Pros: nothing good to say except the car was good

Cons: the service was very slow and rude. our family waited for service for more than two hours. the employee was very rude.

Pros: I was involved in an accident, when I called the customer service line they weren’t helpful. On the day I went to return the car and give a report of the damage there was one employee working and a long line. I was unable to make a damage report so I wouldn’t miss my flight.

Cons: I need to speak with a Leasys agent and tell them there is a police report being made of the incident in Amalfi.

Pros: Reasonable rates

Cons: Wait time was long while picking up the car

Pros: pretty easy pick up and drop off (except slow front desk), fare prices ,nice car and as for now it seems like they don't l try and charge more money for imaginary scratches etc (like other agencies in Italy do)

Cons: the front desk agent accepting the voucher was very slow, long line. when he accepted us, said they don't have any baby seats left (we booked 2) and didn't even try to help us solve the problem. we started asking looking around whether other agencies have baby seats but eventually when we went to pick up the car it turned out that they do have baby seats and even new ones!! but the agent at the front desk didn't bother to check.

Pros: Unable to reach them by the phone.

Cons: No agents at the drop off point in Milan Linate airport

Pros: I got a bigger car at half the price ofanother company

Cons: Took so long to pickup the car

Pros: The efficient treatment of the picking and drop off process.

Cons: The treatment of the customer by the rental agents..

Cons: I need to get my deaposit back!!!!!!

Pros: There was no queue to get the car. Our cars (we hired 2) were both brand new. No probs at all. Definitely the easiest & quickest company I’ve ever used for car hirr

Pros: Great new car, friendly staff

Cons: Could have been a bit clearer about drop off procedures. Didntknow we had to leave the car in the lot and then go to the airport

Pros: We arrived and couldn’t take the car in the airport

Cons: Couldn’t appreciate it

Pros: Waited in line over 30 minutes.

Pros: Price

Cons: Nobody checked out the car before i left the facility- scratches and a small dent were not confirmed before i left I rented from discover but here is not discover desk in italy-i went from agent to agent until one found my reservation

Pros: Good price and friendly staff that was helpful with offering a different dropoff.

Cons: Very minor: driving directions to the dropoff in Villa Borghese could have been better.

Pros: Effective communication and cordiality in approach

Cons: Failed to refill the ADBlue liquid. I bought 10litres and I have to wait now for the money to be refunded. Efficiency matters.

Pros: We were not satisfied with the first car they had for us because the left front fender was damaged and it had a very bad cigarette smell. However, they easily changed it for us.

Cons: No spare tire

Pros: Nice car

Cons: Slow service. Very poorCar rental has become a luxury item for me. guidance to return the car

Pros: good overall cost

Cons: customer service

Pros: EASY TO USE

Cons: NO TRANSPONDER TO GET THROUGH TOLLS

Pros: Great price

Cons: Slow check in

Pros: They were very attentive at the desk. Less patient on the return

Cons: It is not very clear, the process of the return. There are no carts for luggage when you return the car, and teh terminal is quiet far from that point. Not the most easy transfer

Pros: Leasys was not the problem except for not giving me final paper work. There is a problem with billing that Leasys and Discover Cars haven’t resolved.

Pros: Can’t say

Cons: Rude people. Not understanding me and not being there when I dropped off the car so I don’t know what I am being charged.

Cons: the car was hibrid but didnt charge missing normal charge cable

Pros: Great customer service, fast and had no issues. Also got the same exact car I wanted. The car was in a perfect shape and clean.

Cons: Nothing, quite honestly is a service to give them the best grades

Pros: Easy pickup, easy drop-off and easy to locate in the fiumicino terminal

Cons: They didn't accept my international driver's license. They also asked for my US license. Which is very annoying.

Cons: Finding the key drop was difficult in Bologna airport

Cons: The car is very very uncomfortable

Pros: I chose the airport location and that was very convenient. Quick rental process and drove away.

Pros: Friendly and quick

Pros: The customer service was efficient and professional. The man at the desk in Rome went above and beyond to make sure everything was perfect - and it was.

Cons: There was nothing we didn't appreciate.