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GreenMotion at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Would definitely rent from Green Motion again. They were courteous, asked but didn't push us at all to get their additional insurance, were quick in picking us up and dropping off. We had also rented a car another time within the terminal and if the two options would choose the shuttle service and this company again. It took too much time to find the car in the terminal and drag our suitcases and the lineup was over 1/2 hour wait. So highly recommend green motion.
Pros: DON’T USE THIS COMPANY!!! They stole from us. When we returned the car, the inspection went fine. A couple of hours later we received an email saying that they will charge us almost $900 euros for a damage in the lock that did not exist. We read the reviews (we should have dinner this before) and they did the same thing to other customers as well.
Cons: The insurance was confusing. We purchased the extra insurance but my understanding if anything happened we would have had to pay and collect from DiscoverCars. I believe it would have been better and cheaper to but the extra insurance directly from GreenMotion when we picked up the car.
Pros: The gentleman I worked with was really nice. Everything was perfect.
Pros: They were in touch often and very helpful if we had any issues . The vehicle was in top shape.
Pros: The agent at the rental desk was very Friendly and personable, making the overall experience pleasant and easy.
Pros: The rental desk personnel were friendly and helpful in processing our vehicle rental.
Cons: After landing at Rome airport, it was difficult to locate the area designated for pick up to go to the car rental office since it is located outside the airport. We had to call the local office for help. where to go for pick up. Upon returning the vehicle, we found the office was closed yet it was after 9AM. Thankfully, the van driver responsible for taking us back to the airport terminal was helpful in where to park and leave our vehicle and where to deposit our car keys.
Pros: Car was clean, new and agent came to pick us up at the airport quickly and easily
Cons: Attempts to up sell additional insurance was quite intense, even after explaining that I bought insurance and I also have car insurance with my visa. This made picking up the car quite delayed. Also, there was no one there when we returned the car, we found a mailbox (without explanation) and dropped off keys. Thank goodness another car rental place in the same lot drive us to the airport
Pros: No ac no radio
Pros: The only negative for me was the $1000 USD pre-auth on my credit card if I didn't buy the $200 USD insurance package through them. Maybe that was in the fine print when I reserved the car but I don't remember, and my reservation did include insurance but that didn't seem to matter to the rep. That just felt a bit odd to me.
Pros: The pick-up was smooth.
Cons: The drop-off was not as smooth. They were very attentive to cleanliness, unlike when we picked it up.
Cons: Ils sont des menteurs. Ils nous ont fait attendre 2 heures sans jamais venir nous prendre. NE JAMAIS PRENDRE Greenmotion
Pros: Very professional with a very good walk through prior to accepting the vehicle. The Green motion rep provided route guidance to our initial destination
Cons: Nothing to mention
Cons: Software down, ma trovato soluzione alternativa
Pros: Easy rental procedure.
Cons: Not easy to find the agency for pick up.
Pros: The pleasant receptionist.
Cons: The bogus claim that I was responsible for a damaged door lock and they would charge me for it.
Pros: Representative was friendly.
Cons: Our flight was delayed by a few hours and therefore the rental car place overcharged us because our reservation "expired" and we didn't contact them. How are we supposed to contact them while in the air??
Pros: The fact they care about their customers
Pros: Good reception, helpful staff, nice cars.
Cons: The staff was stressed because of the lack of personnel
Pros: counter agent same on pick up and drop off efficient and professional
Cons: only that it was a shuttle, but, that was clear when I booked.
Pros: They pick you up in front of the terminal and drive about 8 minutes to lot. Office is bare bones. Who cares you can't drive it or sleep there, it keeps costs down. Car was a very nice Kia sportage, seemed brand new, ran fine as a plus it was diesel so lower fuel bill. On the way back opened google maps and GPS'd right back to lot and was then driven back to my hotel at airport
Cons: No problems
Pros: Very friendly and helpful service at the desk in Rome.
Cons: Car was not cleaned (vacuumed) inside at pick up