RentSmart24 at Rome Airport Fiumicino

Pros: Fast drop off, couldnt wait to leave.

Cons: No service provided, took 1 hour to rent the car.

Pros: The car was clean

Cons: The car was not ready it took 40min to get my car and there was no one in line ahead of me. The drop off directions were NOT clear making for a horrible drop off

Pros: Nothing

Cons: I provided all the documentation for my rental. I have been renting for over 20 years. Never I had an experience like this. They rejected my visa credit card. They don’t have a credit card terminal. They force you to take insurance. This not only caused undue stress but it seriously raises concerns about transparency and customer service practices.

Cons: Front desk tried to sell me insurance relentlessly, offering package after package even after multiple refusals. Very pushy and didn’t almost didn’t take no for an answer. Then the agent lied about a “$75 early return fee” that I would need to pay upon return, which was not in the contract. Did not need to pay this.

Pros: Customer service, ease of rental.

Cons: Final price (including Insurance). Didn't check in online but I understand it doesn't help.

Cons: The agent try to manipulate us to buy insurance even though we bought one through you. She didn't let go and try to convince to buy tire insurance, promised us the car will scratch for sure and more. Every costumer took forever as she forced people with insurance to have another one and mostly succeed. We waited for 40 minutes to pick the car, although there were only 3 people ahead of us.

Pros: Drop off service was quick, staff was proactive. They came out as soon as they saw me and performed checks before taking over the car

Cons: Check in process, it took almost an hour. The staff was doing it very slowly. There was not even long queue, by the time my turn came representative from rental car went out to do something else when he knew that there are still some customers left. His colleague asked him to come back to start the check in process for me after a while. it never took so long for any of my previous car rentals, spending an hour just for waiting because of their slow process.

Pros: Staff was friendly. Took too long picking up car but dropping off was much quicker

Cons: Tardanza en la devokucion d3l d3posito. Sigo esperando

Pros: Simple and straight forward.

Cons: Very hard to find the rental lot in Rome.

Cons: I believe I made a downpayment for the car, but not sure if it was taken into consideration in the final rental payment.

Pros: all was as advertised

Pros: Nothing

Cons: Check-out: did all the work for them on-line (registration, ID uploads, etc) to then just line up with a few clueless customers with all sorts of problems and waste 90 (ninety) minutes (over midnight) to get the car. At check-in, charged 250 euro for scratches on an alloy wheel that was not on the contract and I bet anybody could spot in total darkness of the parking lot. True scammers. Stay away from RentSmart24, their cheap fares are just a trap.

Pros: Nice car

Cons: The whole petrol scam needs to be investigated. Who sends a car out not full in a rental situation.

Pros: Fairly smooth and efficient process from the airport pickup to drop off. No real issues or concerns

Cons: There was little availability of vehicles upon pick up. Although we were generally happy with the car, it was full of scuffs and incredibly dirty inside (seats covered in dirt and stains)

Pros: They have great service, new-brand cars, and a fast check-in and check-out process.

Cons: It was quite tricky to find where they located, I needed to call to get the explanation.

Pros: The car

Cons: The long wait and online check in did not seem to work

Pros: great and quick pickup from the airport, quick pick up of the car, even arranged an upgrade quickly

Cons: on drop off, took a bit longer than expected, but still a good service

Pros: Nothing

Cons: Cruise control didn't work in the car

Cons: They can't process debit cars

Pros: Through explanation of the conditions, however, it says we are covered for everything but the agent says I’m not, so had to pay extra for coverage

Cons: Because the rep of Smart24 did not honor what discovercars says in the papers I received. Had to pay extra for coverage from damage, theft, etc

Pros: Great service, thank you very much

Cons: All good, thanks.

Cons: The online check-in service is ambiguous and not clear regarding insurance

Cons: I Will never use this rental car company again. The attendant was incredibly rude and stated that a small piece of damage to the car was our fault and the repair would be 200 euros. We took very good care of the car and to be treated like this is unacceptable.

Pros: Quick and efficient

Pros: Tudo perfeito, serviço ágil e fácil. Carro limpo

Pros: Staff was helpful, did not try to sell me extras. Agents were friendly and fast

Cons: Shuttle location was wrong, it is terminal 1 door 5

Pros: It was cheap and since u always get the fiat panda no matter what car u think u are buying I just order that but I thought I was getting a five people car but we were all very squeezed inn 3 grown ups

Cons: I was in contact with a staff member on WhatsApp and he or she gave me wrong number to call for pickup. Found the right one in one of emails.

Pros: Throughful checks, highly friendly and flexible personnel

Cons: (slightly) longer wait for picking up the car, due the throughfullness of the checks

Pros: I recommend, the car I received was brand new

Pros: Kindness, professionalism, efficiency

Cons: The same as above

Pros: Basic price was very reasonable. Drop off was very efficient.

Cons: Upon pickup we had to wait for someone to appear in the office, and when they came theh didn't speak English. Also, full coverage insurance was too expensive

Pros: None - very long time to get the car

Cons: See above

Pros: Very efficient staff. Marwa at FCO was fantastic. Easy pickup and drop off.

Cons: Everything

Pros: Very good company

Cons: Nothing

Pros: Very good company

Cons: Nothing

Pros: Aucun comme nous n’avons pas récupérer la voitures à causes des carte de débit et non de crédit ils n’ont pas hésité à vouloir nous charger de 180 euros en plus pour pouvoir les récupérer comme quoi si ont paye tout va bien d’un coup plus aucun problème

Pros: Special thanks to Marco for excellent service.

Pros: Easy access to the terminals thanks to the shuttle service to / from the airport. Good compromise car/ price

Pros: Able to extend my rental period

Cons: Diffficult to find the location for shuttle bus. No sign. Had to ask around to find the location. Had to call agency to get information regarding pick-up time at the airport. Time to get everything ready at agency. Had to get INSURANCE at the agency to. EVEN If i got when ordering at Discovercars. When we finally got to the car, IT WAS NOT the car i ordered. I specifically ordered a MB Vito, NOT a Toyota ProAce. To get on with our trip, i just accepted it and got out of there…..

Pros: It was good value for money. Easy, transparent, proffesional and friendly staff. Loved the car.

Cons: It was a bit difficult to find the shuttle van taking us to pick up the car. Noone we asked knew what this was and there were no sigs indicating where the van would stop

Pros: nemaju sluzbu

Cons: vsetko hlavne ochota sa stretnut

Pros: Polite and friendly staff who spoke some english which really helped

Cons: Nothing, they were great

Pros: Car brakes were not effective, hill starts the car rolled back with handbrake on! Emergency malfunction alert kept appearing and alert for an oil change. With 4 passengers this was worrying for the whole week. Unfortunately we were too far away to do anything about it!! Would not use car rental company again!

Cons: Car was faulty and location for pickup incorrect. They redeemed themselves on drop off but car was dangerous to drive and should not have been on the road!

Pros: The vehicle was old, damaged, ac broken and filthy with dirty tissues on side door. Unacceptable

Pros: Nothing

Cons: Nothing

Pros: friendly and responsive

Pros: The company is one of the few company’s that want you to have anni international drivers license. Funny I managed to hire a car from 5 other companies in Italy without this. Since I booked through this website I could not get a refund or anything. Compete waste of money.

Cons: Could not get a car or a refund.

Pros: efficient and friendly

Cons: off airport site so some time needed to transfer

Pros: Veículo novo e econômico.

Cons: Muita burocracia inicial para concluir o aluguel.

Pros: It was hard to reach by phone. No one answered when we needed crusial information about dropping off the car.

Cons: Its a company inside a company inside a company. So the the drop off is go park but the name of rental24 is never marked and nobody answer the phone so it was just lucky guess that we try the Gopark for delivering the car. The car was ok but not confortable as nissan micra that i thought i was renting. Fiat is not similar to nissan micra and there were only fiat available so false selling.

Pros: The car is new and powerfull, very economic.

Cons: To much time to pickup the car, it could be faster. The car office is not at the airport