Noleggiare at Rome Airport Fiumicino

Cons: Made me wait around for 20min to drop off car even though they should have been open. Charged me for the car being too dirty?? Rude at drop off

Pros: Zero Your partners are really bad with the check- in and they provide dirty cars When customer asked them to either clean or replace then they made weird faces and took their own sweet time to replace it which wasted a lot of time for the customer Zero help from staff to explain the existent issues, scratches with the car and asking customer to identify by your self But when it comes to return the car then the staff is super proactive to check the whole car like solving murder investigation

Cons: Your partners are really bad with the check- in and they provide dirty cars When customer asked them to either clean or replace then they made weird faces and took their own sweet time to replace it which wasted a lot of time for the customer Zero help from staff to explain the existent issues, scratches with the car and asking customer to identify by your self But when it comes to return the car then the staff is super proactive to check the whole car like solving murder investigation

Pros: Nothing. Horrific experience

Cons: Never renting again from them ans eil leave negative reviews every where

Pros: Nothing really.

Cons: See above.

Pros: Very easy contract process and car handover

Cons: Very unclear instructions about transfer shuttle at airport; phone number provided out of service.

Pros: The attendees are great and patient.

Cons: Support during the trip

Pros: nothing they were horrible

Cons: they provided no service. They gave away my vehicle and did nothing to help me get another

Pros: Horrible experience I will never use this company again.

Pros: Vehicle ready when we arrived. Good vehicle. Easy shuttle to lot from airport once we were able to get through by phone.

Cons: Difficulty getting through on the phone to get shuttle to lot. Over 30 minutes to sign in and get vehicle. Requested a receipt at end of trip and was told it would be emailed. Never got a receipt.

Cons: I was not directed to the right place to get a shuttle. Then I had to get a taxi and the address that I gave him was not correct. He had to call the rental place to ask how to get there. There are no signs that say Discover Cars.

Pros: WORST EXPERIENCE WITH A RENTAL CAR AGENCY EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons: They did not answer the only phone number provided on the day of our arrival to pick us up, so we had no way to get to the rental desk! Had to call an Uber and went to our hotel. Finally reached Noleggiare at 4:10 pm and with help from Discover Cars, arranged pickup the next day. I requested a refund for the two rides we paid for due to this blunder only to be denied because the call logs they asked for and I provided did not show the unanswered calls as any rational person should understand !!

Pros: Car and price

Cons: Giovani the car agent in Rome is so rude and not helpful.

Pros: New car

Cons: Pressured to buy extra insurance and services

Pros: They were of NO SERVICE. And I wasn't the only one standing in the dry heat strung out to hang on my vacation

Cons: I cant believe how mistrusting they were. They would not even let me use their phone to call Discovercars to see if I can get another vehicle from another lot

Pros: There was no service provided Super Disappointed with the Company

Cons: The agent at the counter was basically a scammer. He was troubling everyone at the counter giving excuses as there was no Van available in the rental company. He arranged a car through his friend at double the cost and made commission on it.

Cons: The overall process of finding the retntal location and how I supposed to do to handle the car was very complicated. The drop off location was wrong when we arrived to the goggle location we were out on another street, when I called the number for help he was not helpful and I think he didn’t understand what I told him. So i had to imp-revise, I asked another nearby rental agency and they were kind enough and guided me,when I arrived I didn’t know what to do so I parked the car on a line near

Pros: Nothing they did nit give car that was ordered

Cons: Gave two small cars. What if there was not another driver for 6 pax

Pros: Received an upgrade at no additional cost

Cons: Efficiency. Spent about an hour plus in the queue that was not that long. Shuttle service also pathetic.

Pros: Nothing at all

Cons: Did not have a car available on the day we were supposed to pick up the car. Also did not have an alternative as a solution

Pros: Reservation canceled by Noleggiare.

Cons: Reservation canceled by Noleggiare.

Cons: Car was meant to be get full return full it was not. Car was meant to be BMW 5 Series Station Wagon or similar. First car didn't fit my luggage, second did but it was a ford focus Station wagon. Complete con. That is not similar.

Pros: Nothing really

Cons: Horrible responsiveness. No commitment to reservations.

Pros: Takes FOREVER to do anything. 2 hours picking up car, 2 hours dropping it off

Cons: Totally understaffed and inefficient. Any other car rental company takes 10% of the time. Awful.

Pros: Great car and no issues!

Cons: Hard to find location using map quest.

Cons: The company representative was very angry and unfriendly

Pros: Nothing

Cons: Everything

Pros: Called number for shuttle and got hung up on. Called back several times and no answer. Gave up and rented elsewhere

Cons: Called number for shuttle and got hung up on. Called back several times and no answer. Gave up and rented elsewhere

Pros: I came earlier than scheduled pick up time but representative quickly changed to much better car (Peugeot van to Mercedes V250!!!) without any extra cost!

Cons: Cleanles of the car was not good

Pros: Noleggiare near FCO airport is well run and relatively easy to reach

Cons: pick-up shuttle from/to airport: unclear as to where and when

Cons: Not a good experience - phoned on arrival at airport for a shuttle pick up prior to my rental car pick up time. Waited too long for the shuttle bus, tried calling them again but their phone was always busy. Finally made it to pick up the car only to be told I was late (despite calling prior to check in time) and was charged 300 Euros more for another car!! Also insisted on selling me insurance, although I already had this. Ended up paying 800 Euro when my originally booking was for 300!! :-(

Pros: Very nice receptionist

Cons: Bad airport shuttle service (had to wait much time and fight for getting space). Got a very dammaged car (broken mirror, many scratches and missing parts)

Pros: Nelogare car company is a wonderful company. The car was excellent and their service staff were also very good. I liked it. I loved it and I will come back again.

Pros: Very helpful staff at Florence drpoff, just the location was hard to find.

Cons: Again pick up and drop-off were not easy to find. Some more signs would help.

Cons: The agents at the desk were pushy and rude and couldn’t communicate properly- forced me to buy their insurance. All this extra back and forth made the lineup even longer and delayed our pickup by almost two hours.

Cons: Fuel tank was not full - just 3/4, no water for cleaning Windows, tyre pressure was not regulated, car was dirty inside out. The car itself was otherwise perfect for us.

Pros: everything is online and digital

Cons: The key had an issue.

Pros: Organization

Pros: I appreciated the insurance explanation at the pickup counter and that there was no "hard sell" once I declined to purchase the additional insurance (I was already covered by another provider).

Cons: I had reserved a class of vehicle that had boot space for two large and two small suitcases - the MG that was provided could barely fit two standard large (not huge) suitcases. The brand new MG provided had an electronic workaround installed (glued to the front screen in the driver's line of sight!) just in case the remote key did not work which happened every day. The navigation/radio system randomly shut off. The car never should have been rented with such known issues.

Pros: Terrible service both in pickup and dropping. They did not showed some small (around 1-2mm) defects on painting. During drop out the considered such small stuff a real damage, and charge insurance and myself. Looks like real extortion. Dishonest business practice.

Cons: None

Pros: Erm......

Cons: They just couldn't be bothered, and we waited far too long to be served, and too long to hand the car back.

Pros: Excellent to deal with. Gave us a bit of a grace period returning the car with no additional fee

Cons: Not a thing

Pros: Excellent service. Were helpful at drop off and pick up. the car was very clean and a pleasure to drive around Italy for a week.

Cons: Nothing.

Cons: Absolute poor customer service. Our flight was early and got to car rental hours earlier than requested time. Spent 30 mins standing in line for agent to tell me to come back in 2.5 hours. We are in foreign country, traveling with kids and had no where to go. We took the shuttle back to airport. Came back 2.5 hours later. Spent another 1 hour standing in line before getting helped. Finally got our car but took another 30mins to wait for available agent to review the car "minor scrat

Cons: The car i ordered was not there, got a total different car- suv instead of minivan. It took ages to get the car

Pros: This is the worst company, they should be delisted from your website. From the second we got in, they started finding excuses to rent us the booked cars. We were going to fight and ended up calling the cops on them and escalating the matter until they accepted to give us the cars.

Pros: The drop off agent was fast and efficient.

Cons: The pick up experience was awful. The guy insisted we take their insurance coverage even though we booked coverage with discover cars. Then told us it was €100 but actually it was €500 extra. The whole time he was working with us his colleague was giving the customer next to us the same story. We both left there frustrated. It made us distrust them and the option of drop off before they opened for our early flight. We ended up dropping off the night before & a taxi to the airport. NEVER AGAIN!

Pros: We did Call you many on the phone, but were disconnected every time. And it was not possible to get in touch with you to arrange pick-up of the car or to modify The reservation. Therefore we never had the opportunity to pick up the car. We would like to have our payment refunded?

Cons: We did Call you many on the phone, but were disconnected every time. And it was not possible to get in touch with you to arrange pick-up of the car or to modify The reservation. Therefore we never had the opportunity to pick up the car. We would like to have our payment refunded?

Pros: Everything was great service

Cons: Communication could be a little bit clearer. Somewhere on the documentation it says you need an additional credit card which is not true.

Cons: Car smelled like smoke

Pros: a good car at a great price

Cons: the location of the parking lot is bad, the lack of taxis from the location of the lot, the operating hours are too short, especially with a customer it takes an hour to get to the lot, the lack of an emergency tire in case of a flat tire and the lack of information that is not available!!!. The grounds staff are not helpful enough and do not provide enough information

Pros: Nothing

Cons: Everything

Cons: They did not know information about replacing a tire in a case of flat tire, where is the equipment and c. , Did not tell us that car need oil replacement and adblue refeel , we got only 1/4 of the tank fuel. This is annoying issues

Pros: The actual check in/check out process was smooth and efficient.

Cons: Noleggiare doesn't provide its own shuttle at the Rome airport and the shuttle wasn't running that day for some reason. We burned an hour waiting for a shuttle that never came and ultimately, it cost us an additional 35 euros to go from the airport to the car rental location.

Pros: Nice car, very clean at a good price.

Cons: The only thing was to get the free shuttle to get to the OK rental office. Took us like an hour and a half to get there

Pros: The service agent was very helpful

Cons: We booked a car specifically to fit five people, three large suitcases and three small bags. The car we got didn’t accommodate those requests. We could barely fit three people and two suitcases. The car we booked was a Skoda Karoq or similar, the car we got was a Toyota C-HR. In my opinion, not the same size or standard.

Pros: The agent was very helpful.

Cons: We booked a car specifically to fit five people, three large suitcases and three small bags. The car we got didn’t accommodate those requests. We could barely fit three people and two suitcases. The car we booked was a Skoda Karoq or similar, the car we got was a Toyota C-HR. In my opinion, not the same size or standard. Very disappointing!

Pros: Easy pickup and worked hard to get us done soon

Cons: They won’t answer the phone number provided and have not returned my 600 deposit!!!!!!

Pros: The team was incredibly helpful and kind, even calling me on video to walk me through an issue that I had with the car. Fantastic experience!!

Cons: They gave me the wrong info about dropping off the car at Naples airport after hours, but we found the correct info on the website.

Pros: Pick up and drop off…very quick and efficient

Cons: No complaints

Pros: The car was great. Made driving in Italy so much better

Cons: The parkingo drivers were not as nice

Cons: Please read my letter to customer assistance of discovercars and you will understand that there is a strong posibility that we will sue Discover Cars, Noleggiare and Booking.com separately for the worst experience I had as a frequent business traveler.

Pros: Quit fast service. Good connection to the airport, shuttle bus in front of rental office

Pros: Was perfect..Good car, very easy collection and drop off...

Pros: Horrible

Cons: Unorganized, left me carless

Pros: Everything.

Cons: Nothing

Pros: Thank you Euginio for your help! But I’m still not happy to have to pay for the cover twice!

Pros: Nothing.

Cons: When we picked up the car, we were charged an extra $300 Euro, nothing we could do about it if we wanted the car. Need more shuttles, need more employees.

Pros: Disgraceful- convinced us that we needed extra insurance when we had already purchased insurance with discover cars . Charged us another $2000 aud on top of what we had already paid to discover cars. Thieves!!!!!!!! Then discover cars would not help us with what we had been robbed - they basically washed their hands . DISGRACEFUL ANd WOULD NEVER RECOMMEND EITHER COMPANY . Go with a reputable company.

Cons: Apart from being robbed an extra $2000aud and discover cars not wanting to help us - there was no shuttle bus waiting at the airport to take us to the desk - it took us over 1 hour to find a shuttle bus - we stumbled on this bus - no advertising on the bus to show who they were - NEVER AGAIN - DO NOT EVER USE DISCOVER CARS OR NOLEGGIARE. - DISGRACEFUL AND THEIVES

Pros: We reserved a Luxury vehicle, supposed to be a Lexus RX or equivalent — received a Toyota RAV4, had to pay the same price.

Cons: Address for the location is incorrect. We spent 30 minutes attempting to find the location.

Pros: Reasonable price; helpful upgrade

Pros: At least they told me not to bother coming to their office since they "had no cars at all available."

Cons: Didn't have the van I reserved months earlier, claiming it was in an accident. Quite rude.

Pros: Drop-off service was easy

Cons: I had to wait nearly one hour for the car and when it arrived it was extremely dirt (with dust and food inside) and full of scratches/dents. When dropping off the staff tried to say that we caused a big scratch, but luckily I'd taken pictures of all scratches before the pick-up so I could prove to them that it was already there. I will certainly avoid this company in the future.

Pros: easy pickup and dropoff

Cons: no information about release of a deposit

Pros: The drop off was fine.

Cons: They blackmailed me to spend more on a car. They were incredibly hard to find. They didn't honor my paid-in-full reservation from 2 months prior to pick up.

Cons: They required additional fees that doubled the cost of the car rental. Took advantage of tourist at a time where no other options were available.

Cons: Only complaint is that it would have been nice to know that our reservation would be canceled due to late arrival. We arrived 1.5 hours after reservation and our car had been given away. After some work, they found us a car and got us on our way.

Pros: Woukd never use this company again

Cons: We got a huge bus not the car we booked

Pros: There was nothing good about them.

Cons: They let us down massively and cost us a lot of money in finding a replacement hire car late in the evening after a delayed flight despite speaking to them multiple times and telling them we were on our way. Possibly the worst customer service I have ever had.

Pros: Nothing.

Cons: My car was not there when we arrived and they had no cars to rent. This almost ruined our entire vacation and caused a ton of stress. The woman was extremely rude and unhelpful.

Pros: Pablo was very helpful when we arrived. Easy process to get the car.

Cons: Not enough detailed information on where to get the transfer bus and what to do.

Pros: Best price available

Cons: Hard to find how to get to car rental and also when dropping off

Pros: NA

Cons: Terrible service. The agent was very disrespectful. The agent was constantly on his phone, and attended others while I was trying to talk with him. He did not treat me well like a client or customer.

Pros: When the flight was delayed, they were ok with letting us pick the car up later.

Cons: No one answered the phone when trying to call..

Pros: The guy when we picked it up was nice.

Cons: There was no gas, the car was extremely dented and damaged, we couldn’t even get out of the parking lot because the lot was so tightly parked. It was difficult to figure out where to go to pick up the car.

Pros: Drop off was easy.

Cons: Not easy to find the location - poor signage from road. Didn't send the contract/insurance/receipt after two requests. Required more insurance that Discover explained would be needed. Ended up being very expensive for us.

Pros: that I couldn’t expect to get a car after being late and best of luck trying somewhere else. Representatives at other rental car companies were far more helpful in helping me try to figure out where I could get an automatic car. I will never book with discover cars after this experience and wouldn’t recommend anyone else to either.

Pros: Nothing

Cons: They are scammers, they forced us to get additional insurance or they wouldn’t give us the car (I have two primary modes of international rental car coverage). I rented a Lexus hybrid suv or similar, they claimed that a Toyota hatchback is the same… while there was the exact Lexus I rented on the lot… then they claimed that it was rented later for different days and it’s too difficult to change the paperwork. Literal bs.

Pros: Nothing

Cons: The rep that I was to call and arrange pick up told me there would be no problem canceling my rental, I have it in writing, and yet someone else at the company said they’re not acknowledging that!

Pros: Nothing. The service was absolute trash

Cons: The people were rude, they lied, they scammed extra money, they were not helpful in any way.

Pros: When we arrived to pick up the car following a delay in the flight they brought us another vehicle and took from us an extra 72 euros. There was an attempt to ask the representative about it. Replied angrily and said a decision about which car is giving despite not our fault we were late flight was delayed we have to add money.

Cons: nothing

Pros: This was the worst costumer service I received in a very long time and I’m not the type of client to complain for no reason. I gently asked to understand why my reservation was given to another client even though I had checked in the same morning and the employee literally told me it is what it is pay more or walk away. I truly hope Noleggiare is going to reach out and offer a refund for the 10 euros per day that I was forced to pay for absolutely no reasons.

Pros: I refused to rent a car because I felt unsecured by the company

Cons: They want to charge me for damages that were already on the car. They even had the wrong damages noted on their paperwork and then they said it’s ok. When ur was time to return, they want ti charge me for it

Pros: The price

Cons: It was too hard to find the office. Also they gave twice wrong cars before I managed to get the right one at the end

Cons: They tried to convince me to buy another ensurance making me feel insicure about whether I was covered or not if a damage should happen. I already had made one with Discovercars, but they said that I were not covered with them.

Pros: The service was good.

Pros: I had no problems with the service or the car.

Pros: Cheap rentals and new car