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Ecovia at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: After you find them, they are quick, polite and helpful.
Cons: The name was changed and i had to call for directions in order to find them, I was walking around a lot and waist my time and energy. They should give better inductions by email
Cons: Had flat and asked to be towed 8 km. to repair station but, the rental co. advised towing co. to tow car to nearest authorized repair station 74 km. away. Was forced to pay for hotel due to time traveled and then, next morning, received call from repair station advising they were not authorized for repair and was sent to another station 129 km. away all in the opposite direction where I was headed. I lost a day of my vacation just traveling in a tow truck! Sent 2 emails but no answer!
Pros: Friendly and efficient
Cons: The EcoVia service desk was a little tricky to find as it was actually part of the AutoVia group.
Pros: A locadora muito pratica e pouco burocrática
Pros: The car we rented needed oil the second day after we received it, we tried to contact ecovia on their hotline to inform them but no one got back to us so we had to buy 1L of oil and put it ourselves
Cons: At drop off we informed them that we paid for oil they said that we need to send a claim to get reimbursed. I think they should better maintain the cars before giving them out and be more responsive on the hotline
Pros: no pushy sales, very polite, very accomodating. I got there 1.30 hrs before my rental start and gave me the car anyway. the lady at the desk was excellent, she did mention few things extra I could have bought but was not pushy. very good and relaxed experience
Pros: They tried to speak english.
Cons: They stopped answering my emails and gave me unkind answers when I ask for refund.
Pros: In Rome be ready for long lines picking up cars using elevators and also getting out of the garage isnt easy
Cons: Everything was OK I didn’t like how they tried to pressure me on using their insurance after I already paid for insurance through the booking agent
Pros: really good.
Cons: we could not leave the car before the office opened in milan (LIN)
Pros: nothing special.
Cons: The agent provided a lot of serious and WRONG informations while picking up the car.Firstly,he said that the car was “perfect” without any issues or dented(smashes) at its body,and,once we checked it(alone,by ourselves,without anyone from Ecovia looking or helping),we found a big smash on the backpart-If I trusted that guy,PROBLEM! Second,the same agent told me that the car was Full of fuel..and,Again,it wasn’t,another Wrong and Bad information from this Agent.Unprofessional service at least.
Pros: free upgrade
Cons: road assistance: did ont reply on the phone, did not speak english!!!!!!!!!!!
Pros: The rental was a good value for the price.
Cons: Could not receive the car I rented due to a card issue so I my reservation was lost and I am still waiting for a refund
Pros: The agent was very friendly but just overwhelmed with customers and work.
Cons: Car was handed out dirty, had a noise on the motor and tires needed to be replaced as they were too smooth (we found this later during our trip).
Pros: It was perfect
Cons: all was great. Best agents ever.
Pros: Nice Young man and very helpful.
Cons: The car was dirty. Empty bottels and dust everywhere.
Cons: Just one complaint - I asked about the fuel and was told it was unleaded. I only discovered once I was driving it that it was a CNG and unleaded duel fuel car - but most of the range depended on CNG. There were no CNG filling stations on the main toll roads and when we went to Trieste for the final part of our holiday the nearest CNG filling station was 50km.
Pros: Efficient. English spoken. Nice staff
Cons: They are trying to charge us on a minor, almost microscopic, dent that no one noticed when we picked up the car. But we are certain that it was there before. And anyway it is ridiculously small that you can't notice it
Pros: Cheap, clean and almost new car.
Cons: Manual process with filling out forms again when picking up the car. I did the forms when I booked the car.
Pros: See above comments
Cons: Our booking was through Ecovia, although we had to pick the car up from Autovia, a different name entirely. It would have helped to have had this information ahead of pick-up.
Pros: smooth pick up
Cons: app did not work; a few issues to reach someone at return
Pros: Personal approach, easy to reach, friendly staff
Cons: They are a bit hard to find at Rome Airport
Pros: I didn’t
Pros: No hidden surprises (so far)
Cons: Could not get the navigation system to work in English. Special instructions needed. Big thanks to Google maps. Tire pressure indicator sensor was on despite checking tire pressurr several times. Locations for methana fuel hard to find. Way cheaper than petrol.
Cons: They are scammers. They find obscure scratches on the car you have no chance of finding when you take the car at night and then try to over charge you for "damage"
Pros: Quick return. Overall the service was efficient
Cons: The rental agent in Rome Fiumicino did not wear a face mask and was sitting in the only position (out of 3) in the desk without plexiglass screen. The office is a tiny box with poor air circulation so a face mask would have been the very minimum. Also, he was not particularly responsive to some issues with car, but I did not insist. The car was ok. It wasn't easy to find their position in Fiumicino but that only because it's the first time I rent with them
Cons: The car has a lot of scratches!
Cons: The car was very damaged and the engine light was on. It was not high way worthy. The company is committing fraud by hiding small damages amongst many in a very old car that are not marked in the agreement and the playing “gotcha” with surprise damage charges. The desk was impossible to find in Rome. The drop off point was not marked and did not feel professional. They took a long time to process the return and when they did they come back with this fake damage charge.
Pros: Everyone was very professional and our rental experience was excellent.
Cons: I had trouble finding where to drop off the car. In future the drop off address should be highlighted on the paperwork to reduce confusion. Otherwise, my experience with Discover and Ecovia was superior.
Pros: The service was excellent, although renting cars is always longer than one would hope.
Cons: The car smelled like it had been used by a smoker recently.
Pros: All good
Cons: all good
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. Renters from the following country(ies): Italy must provide the following documents: proof of home address (e.g. Utility bill) in order to collect the car.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Diners, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, France, Germany, Liechtenstein, Luxembourg, Netherlands, Slovenia, Spain-Mainland, Switzerland, San Marino.
Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Iran, Malta, Morocco, Poland, Romania, Serbia, Slovakia, Tunisia, Turkey.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Pick-up & Drop-off