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Locauto at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Late arrival
Cons: Pay for late arrival
Pros: Great nice people. Professionals.
Pros: All perfect!
Pros: Very poor customer service
Cons: In Termoli the service is a mirage rude people and unprofessional
Pros: Quick service
Pros: Staff were friendly and made sure we had the correct sized vehicle.
Cons: Too long a wait at the desk - waited nearly an hour to pick up the car.
Pros: pick up was slow but there were only 2, people at desk
Pros: The agents were very efficient and the process was very easy. Pick up and drop off were simple.
Pros: Very simple process
Cons: They offer you adittional services even if you already have Full Coverage.
Pros: Friendly staff and quick service.
Cons: Car had quite a few dings and scratches but that is to be expected in Italy.
Cons: I asked for the evidence from Locauto and this is what I got, "our staff detected a new damage: slight scratch on the front right plastic rim", I really don't think this is 110 Euro damage,
Pros: The car was better then expected the representative spoke English and was very helpful.
Pros: Great car at a reasonable price
Cons: Tried to sell me additional insurance without a good explanation. Car had the missing air in tire light on
Pros: Literally everything.
Cons: Literally nothing.
Pros: Friendly, efficient service.
Pros: I had read many negative customer reviews of other rental agencies in Italy -- true horror stories. So reputation via positive reviews was very important to me. And Locauto did not disappoint! Everything went the way it was supposed to: the car was ready, clean and full of fuel; prices did not change; desk agents at check out and check in were informative and professional; no "surprise" charges (example: unsubstantiated claims of scratches or damage).
Cons: The check-in agent encouraged me to pre-pay the gasoline for $120 euro, and I was told that would be cheaper than filling it myself. What I learned, however, is that my diesel vehicle only costs $80 euro to fill -- so I felt a little overcharged. Also, perhaps it was due to summer "peak", but I paid more for this vehicle than any I'd previously rented. Finally, it would be preferred to rent a transponder for tolls instead of having to manually stop and pay each time.
Pros: Smart check in is the best! We went directly to the car park, no need to stop by the office. Fast and very effective!
Cons: The "full insurance" they offer is ridiculously expensive, but this is something all other companies are doing.
Pros: Excellent staff - all 3 I met but only remember one name Giula at Fiumicino.
Cons: The car did not smell clean- it had a very faint smoke smell. It lingered all the time. It was not spotless. Also I chose a car one step up from the cheapest. Perhaps I'm just ignorant of car makes but I'm not sure what would have been less basic than I had!
Cons: I returned my car 3 days early and not offer of any funds back - I also received a large vehicle and had requested for a smaller one - I was already nervous about driving I’m Italy with a smaller vehicle
Cons: Extremely poor customer service. Was charged double the cost on return on the vehicle for being late as they were closed when I went to return
Pros: PLEASENT AND COURTEOUS SERVUCE, FAST AND GOOD
Pros: Cars almost new and great service
Pros: Тthe company upgraded the car from Fiat to Jeep free of charge, the car was brand new, all agents were nice and helpful.
Cons: So far i don't have any complains
Pros: Nice people
Cons: None to think of
Pros: We had no issues picking up our vehicle or returning our vehicle. We had heard some pretty horrible things about this company after we had already rented the vehicle but luckily we had no such issues
Cons: The only thing we didn’t like was that there was such a large hold on our deposit money which most people don’t have laying around when they’re planning a vacation. But the money was returned to us quite quickly upon drop off
Cons: I could not discuss the problem of the price with a representative that could do anything about it.