Locauto at Rome Airport Fiumicino

Pros: They are smooth and quick and clear with you if you want to add other insurance or you can use your online insurance if any thing happened to you

Cons: Nothing

Pros: The car was in excellent condition, pick-up was great and quick. No issues with the car.

Cons: The drop-off at Napoli was pretty bad. No signs to the garage or in the garage, no person to inspect the car on return. We are still waiting to receive the confirmation email from the company

Cons: Maybe make the drop off point more obvious at Florence airport

Pros: Good value. Clean cars. No hidden fees. Would definitely recommend

Pros: Timely, clean car, efficient service.

Cons: The purchase of insurance with Discover Cars is NOT supported by the Locoauto pick up desk. They would not recognize the insurance I had purchased with Discover Cars. This should be made clear to your customer as these folks at pickup made me feel like I did not have insurance.

Pros: Our agent was so smiley and friendly. It made us feel very comfortable when we arrived. :) The drop off was also safer , simple and very easy to find.

Pros: They were helpful cars were fine.

Cons: The price increase for full insurance when we asked for this originally.

Pros: Francesca was very kindly and helpful.

Pros: Personnel très sympathique

Cons: Pas de car play

Pros: Pesimo

Cons: Pésimo

Pros: Locauto employees were both very helpful and flexible

Cons: Agent helpfullness: overall good, but I rented an extra GPS as the agent stated "the car did not have a built in one. However it had, as long as you connected your phone.

Pros: Simple pick up and return

Cons: Qeue at the check in desk and very messy office

Pros: Era nuova con circa 1700 km

Cons: È andato futto fin troppo bene

Pros: Everything was as expected I recommend the full coverage from discovercars

Pros: I like receiving relatively immediate help when I needed it on the route.

Pros: You have cheated me with double insurance

Pros: Speed and helpfulness at pickup and drop-off

Cons: Assistance via phone while on the road was very poor.

Pros: When i collected the car in Rome i dealt with a lady called Cinzia. She was super helpful and friendly. The return was just as easy

Pros: Very quick drop off...and the condition of the car

Cons: I paid full insurance to discovercars and the agent said that not enough and I suppose to pay more

Pros: They were very friendly and handled everything very professional and the pick up and drop off were smooth and quick.

Pros: Once we were called it was very fast and loved how when the lady showed us the car, her iPad already had all the small scratches outlined etc.

Cons: Just the long wait in Fiumencino but maybe because it was around noon and lunch time.

Pros: Very friendly and helpful

Pros: the car had a stability problem

Cons: The person issuing the car rushed us very much. It's a bit suspicious, we found an unmarked damage.

Pros: It was an easy and smooth experience. There was no trouble or surprises.

Pros: Fast service.

Cons: n/a

Pros: The representatives themselves were professional and nice but the wait time was too long.

Cons: The waiting time of 90 minutes at airport desk not enough staff to serve so many people. After flying for 8 hours you don’t want to spend almost 2 hours waiting to be served.

Pros: good agents and really short time dropping off the car without any problems

Cons: During drop off the agent pretended we scratched the car but we didn't. Italiano: l'agente al drop off stava tutto esaurito

Pros: Definitely would recommend this service to anyone.

Pros: Easy checkout and checkin process.

Cons: I have nothing to not like about the company. It all depends on how you take care of the car while it is with you.

Pros: Very bad child seat service. We were forced to mount it on our own without any assistance or instructions, which was very bad.

Cons: Very bad child seat service. We were forced to mount it on our own without any assistance or instructions, which was very bad.

Pros: They came out and checked car all round on pick up and drop off

Cons: Couldn't fault them in any way I had done alot of research and read some horror stories about car rental companies but locaute where fantastic to deal with from start to finish

Pros: Very slow pickup and drop off. They used to be excellent but now they have teamed up with other car rental agencies and the service and cars have turned for the worst.

Cons: Very slow

Pros: Fleet of vehicles in excellent technical condition. Excellent price-quality ratio. Car picking-up and drop-off procedures are very quickly and are well organized.

Cons: Еhere's no such thing

Pros: Operatori molto efficienti(elisa e giulia).

Cons: Nulla di non piacevole.

Pros: Everything was ok. Quickly and correct

Cons: Nothing

Pros: Professional and clear instructions

Pros: Easy to contact

Pros: All=) i like all in this company=) i come to get wv golf but they gave me big car=) citroen c3 cross=) in thst price what i pay=) love it=)

Pros: Booking was easy, service was excellent.

Cons: Worried about no spare and the few existing dings on the car. Never became and issue during trip or check in.

Pros: The car was brand new and super clean, the same model as I ordered. The agent was very helpful.

Pros: Quick and ez pickup and drop off, very professional and friendly staff

Pros: Late arrival

Cons: Pay for late arrival

Pros: Great nice people. Professionals.

Pros: All perfect!

Pros: Very poor customer service

Cons: In Termoli the service is a mirage rude people and unprofessional

Pros: Quick service

Pros: Staff were friendly and made sure we had the correct sized vehicle.

Cons: Too long a wait at the desk - waited nearly an hour to pick up the car.

Pros: pick up was slow but there were only 2, people at desk

Pros: The agents were very efficient and the process was very easy. Pick up and drop off were simple.

Pros: Very simple process

Cons: They offer you adittional services even if you already have Full Coverage.

Pros: Friendly staff and quick service.

Cons: Car had quite a few dings and scratches but that is to be expected in Italy.

Cons: I asked for the evidence from Locauto and this is what I got, "our staff detected a new damage: slight scratch on the front right plastic rim", I really don't think this is 110 Euro damage,

Pros: The car was better then expected the representative spoke English and was very helpful.

Pros: Great car at a reasonable price

Cons: Tried to sell me additional insurance without a good explanation. Car had the missing air in tire light on

Pros: Literally everything.

Cons: Literally nothing.

Pros: Friendly, efficient service.

Pros: I had read many negative customer reviews of other rental agencies in Italy -- true horror stories. So reputation via positive reviews was very important to me. And Locauto did not disappoint! Everything went the way it was supposed to: the car was ready, clean and full of fuel; prices did not change; desk agents at check out and check in were informative and professional; no "surprise" charges (example: unsubstantiated claims of scratches or damage).

Cons: The check-in agent encouraged me to pre-pay the gasoline for $120 euro, and I was told that would be cheaper than filling it myself. What I learned, however, is that my diesel vehicle only costs $80 euro to fill -- so I felt a little overcharged. Also, perhaps it was due to summer "peak", but I paid more for this vehicle than any I'd previously rented. Finally, it would be preferred to rent a transponder for tolls instead of having to manually stop and pay each time.

Pros: Smart check in is the best! We went directly to the car park, no need to stop by the office. Fast and very effective!

Cons: The "full insurance" they offer is ridiculously expensive, but this is something all other companies are doing.

Pros: Excellent staff - all 3 I met but only remember one name Giula at Fiumicino.

Cons: The car did not smell clean- it had a very faint smoke smell. It lingered all the time. It was not spotless. Also I chose a car one step up from the cheapest. Perhaps I'm just ignorant of car makes but I'm not sure what would have been less basic than I had!

Cons: I returned my car 3 days early and not offer of any funds back - I also received a large vehicle and had requested for a smaller one - I was already nervous about driving I’m Italy with a smaller vehicle

Cons: Extremely poor customer service. Was charged double the cost on return on the vehicle for being late as they were closed when I went to return

Pros: PLEASENT AND COURTEOUS SERVUCE, FAST AND GOOD

Pros: Cars almost new and great service

Cons: Nothing

Pros: Тthe company upgraded the car from Fiat to Jeep free of charge, the car was brand new, all agents were nice and helpful.

Cons: So far i don't have any complains

Pros: Nice people

Cons: None to think of

Pros: We had no issues picking up our vehicle or returning our vehicle. We had heard some pretty horrible things about this company after we had already rented the vehicle but luckily we had no such issues

Cons: The only thing we didn’t like was that there was such a large hold on our deposit money which most people don’t have laying around when they’re planning a vacation. But the money was returned to us quite quickly upon drop off

Cons: I could not discuss the problem of the price with a representative that could do anything about it.