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Centauro at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Not flexible at all. Not possible to extend. However we made a separate booking and could keep the same car but had to come in and do the whole hand over procedure. Totally unnecessary
Pros: Friendly staff, clean cars
Cons: Less easy then pickup up directly at the airport, but the price difference is worth it. Shuttle service is working great.
Pros: Nice stuff, good price.
Pros: During drop off the reps were efficient
Cons: The lady representative wasn’t too friendly & insist on giving me an insurance even when I told her that I had purchased one from discovercars
Pros: Close from airport.
Cons: Criminal behavior. Car did not have a spare tire. Charged me for emergency retrieval on highway. Charged me addiitonal 300 euros that was not in contract to replace tire. All of these charges would have been avoided if they had provided spare tire.
Pros: Aggressive attempt at selling unneeded insurance ( told/showed them my pre-purchase of full coverage). 180 degree attitude change when they were unsuccessful. Fiddled around with which car to assign to me. Told me to bring car out of garage; upon inspection in garage there was a huge gash/scratch on rear driver side. They, of course, made an attempt to blame me. Haggled for an additional 20 minutes before they accepted that it was their issue.
Cons: Makes you wonder how many people they try this on.
Cons: The car was returned with a full tank. When returning the car, the employee confirmed. They said that the money for fuel -116 euros would be returned within 2-5 days. The money has not yet been returned. 8 days have passed since the car was delivered.
Pros: Friendly and professional
Cons: Excellent ! Especially the Airport picked up ( 10 minutes)
Pros: Very welcoming and friendly!
Pros: How quick and efficient the dealership was
Cons: It was all GOOD!
Pros: The staff during the return trip were very courteous and swift in their approach
Cons: The staff during pickup need to improve a bit. The wasn't properly serviced, the service indicator and tyre pressure warning indicators were on throughout my trip. The car had lots of scratches on the paintwork all over and wasn't very clean in the interiors. There wasn't any soap solution in the wiper wash.
Pros: fast and courteous
Pros: Quick and professional. Will definitely be renting from them again!
Cons: Quick, proficient and exceptional service!
Pros: Explained the vehicle in detail before leaving the lot
Pros: Absolutely nothing.
Cons: It took forever for the shuttle to arrive for pick up at the airport and was only one driving. It took a lot of time to pick-up the car. When driving off the facility was way to small and narrow, was difficult to drive out of the parking but we managed. One of our cars had not been checked, was dirty, with less fuel and had a damage which was not stated in the document and they charged us for it in the end when dropping off the car. Will not rent again with Centauro.
Cons: The amount signed on debit card still not returned.
Pros: The gentleman who helped us get out was fast and efficient and apologetic
Cons: The shuttle does not pick up every 10-20 minutes as promised.
Pros: The instructions for where to find the shuttle to their location were very clear and easy to follow. Pick up and drop off were quick and efficient.
Pros: Auto oli suv kompaktin perheauton sijaan. Palautettaessa autoa palvelu ystävällistä.
Cons: Autoa noudettaessa palvelu tylyä, varsinkin kun en suostunut ottamaan heidän täysarvo vakuutustaan. You pay everything. Take video.
Pros: Tilalle tarjottu hybrid automaatti oli loistava:)
Cons: Ensin tarjottiin autoa joka oli manuaalivaihteinen, vaikka varattu automaattivaihteinen. Naispuolisen asiakaspalvelijan käytös töykeää ja ylimielistä kun emme ottaneet heidän lisävakuutusta.Muiden henkilöiden kanssa asiat sujuivat hienosti.
Pros: dropping off the car was very efficient.
Cons: The shuttle dudnt arrive for an hour. pick up was not efficent enough.
Cons: Given manual instead of transmission transmission, no early return of car before business hours
Pros: Friendly and quick to get the car.
Cons: A little hard sell on the extra insurance.
Pros: Convenient service, good car, and helpful staff
Cons: The high cost of extra insurance
Pros: Personable and professional
Cons: Condition of vehicle
Cons: Airport shuttle pickup. Not easy to find the location. Van too small, we had to take a taxi. The driver also work at the desk, so the shuttle service is not efficient. On our way back to the airport, we had to wait in the van more than 15 minutes before the driver came.
Cons: The car rental agency used didn't open until 7am, and we had a flight at 8:30am. We did make our flight, but with little room to spare.
Pros: They were courteous and helped us get a good child seat. Good clean car, good check in and out
Cons: The shuttle did NOT arrive by itself. Some people were waiting for over an hour. I called them - then they came. That is not ok.
Pros: Very efficient
Cons: Clearer instructions on how to find the shuttle bus at the airport - an email prior to holiday would be helpful
Pros: friendly staff
Pros: Fast and friendly.
Pros: I bought full coverage from discover then at Ventura they said it did not cover all damages so I bought their insurance for 340 euros. Including the discover cars insurance it was in excess$600. The purchase rod the full coverage was not clear at all and I feel one of the companies should refund the insurance I paid. I do t understand why I had to pay twice
Cons: The whole insurance coverage which I thought I was coverages by discover to be told by Centauro that I wasn’t totally covered. End yup spending a lot more Pickup of car.. not enough buses to take us to the car rental place so waited over 45 mins. No proper lines so people just pushed in to the bus. The wait again at the rental plce was incessant of 30 mins. Then a manual car was given instead of automatic (rented automatic) so spent another 20-30mins to get another car
Pros: The suv looked new other than a dent and minor scratches, even though it had 23,000 km on it. The existing damage was noted on the rental agreement but we took a walk around video of it to document things to be sure there were no issues later. Shuttle bus also dropped us at the airport hotel when asked on our way out. We had no issues and the SUV had navigation and was a hybrid, which helped a lot on fuel as we drove the length of Italy.
Cons: No real complaints
Pros: Ease and simple
Cons: For foreigners, it is hard to ascertain the shuttle location of pickup point at the airport.
Pros: Friendly, fast, courteous, helpful, good value
Cons: My only complaint was that the information about where to find the shuttle van was not in the email about the reservation. I had to dig for it on the website, which I found out later. We ended up taking a taxi to the rental location
Pros: It was pretty quick, and there was no hassling.
Pros: car was clean and reasonably priced, though it did have a service light on.
Cons: We delivered the car four hours late and they charged us at a full daily rate of over a 100 euros. I understand there can be a late charge or whatever, but their fee was egregious and predatory. Will never use Centauro again.
Pros: The chattel was fast after I returned the car
Cons: They didn't leave much choice but to pay the 147€ for something l had already paid at your website
Pros: Fast, easy going.
Pros: It will be great if rhe agency will work 24/7
Pros: Staff were friendly and the car was clean, full of gas and ran well.
Cons: Picking up the car took forever (understaffing, maybe) and then I had to go back in to get the navigation system that we had paid for because the guy hadn't given it to me.
Pros: very easy from the beginning to the return
Cons: I can not say one bad thing about my rental. ALL GOOD
Pros: Staff straight forward. Any previous damage was well documented on rental agreement.
Cons: Remote location
Pros: They were very transparent, up front and honest.
Cons: The toilet could be cleaner...
Pros: Quick and efficient! Even ordered me a taxi after drop-off
Cons: The fact their website offers an automatic option, but they actually don't have any automatic cars available.
Pros: Please respond regarding the refund I was promised for returning the car early. Thank you for your time.
Cons: The place of the shuttle bus was not so easy to find, there is no sign. We had to wait for A very long time, the shuttle bus was small and not everyone could fit in the car. We had to wait for a very long time at the service desk. Extra costs for extra insurance (which we allready had at discover cars) Key drop not possible. Our plane left a few hours early than expected, so we had to bring our car back a day early and had to stay in a hotel.
Pros: The price
Cons: The service provided by the agent. The car washer fluid was empty
Pros: Professional staff in general.
Cons: Long waiting time for pickup from airport. Miscommunication about insurance paid and trying to resell their own. Clear visible damage on wheels not registered and luckily had video of the car from pickup.
Pros: Nice car
Cons: Waiting time when picking up car, what a chaos, Caused by trying to sell additional insurance. What a scammy practice.
Pros: Polite staff .. good value
Cons: Length of time waiting for shuttle
Pros: Staff was helpful and friendly. They were VERY busy and the wait to pick up and drop off was long…but the staff was great.
Pros: The drop off was super efficient and easy. Also, the guy driving the shuttle was very nice and the cat in the office is sweet.
Cons: They tried to sell me insurance even though I specifically said I already have a full coverage. He even told me "this won't cover all damages" which was blatantly untrue, I found it super rude. Also, we purposely made a reservation for a small car (budget model) and still got a relatively big one.
Pros: Not a great deal
Cons: I was given a car with a fault and then charged €577 for its repair. I waited 45 minutes for the shuttle service to collect me from the terminal after it took 3 journeys to take all the passengers that had arrived. The staff were incredibly rude and aggressive towards me and showed no interest in any level of customer service. So poor service, scammed out of nearly €600 and hugely inconvenient. Dreadful and wouldn’t use again.
Pros: As mentioned above
Cons: The 30 minutewait for pick up. But drop off was instant, we hadn't even unloaded the carand the transfer was waiting. Excellent.
Pros: The worse car rental service I ever had!!!
Cons: Everything, start with the service provider, was unpleasant, unkind and narrow minded. Your service is not flexible, I made reservation for 3 cars on my behalf, which for the first time in my whole life experience it was no doable, the car rental didn’t let us change the driver details or add one to share the drive with, we ordered a automatic car and they had only one any case. So horrible service from both ways
Pros: Everything but the location.
Cons: The location.
Pros: Efficient, fair, explained everything. So good that my next rental was Centaro.
Cons: They didn’t honor my rental when our plane was late
Pros: Great staff
Cons: 1000 euro deposit wasn’t clear enough
Cons: It is not easy to get to the office and I spent a lot of time looking for the place to wait. Once the shuttle arrived we were too many people and unless we squeezed too many people to the shuttle we would have to wait 20 more minutes in the rain. They did not have VW T cross automatic. They tried to convince us to take manual or convertible and it took a long time until they resched the right decision (to give us a Tiguan that was in stock)
Pros: Trustful service and very kind.
Cons: You should tell the clients that your office is not at the airport and give the advice where to go to wait the transportation.
Pros: We never got the car because our credit card was stolen.
Cons: Censure was fine, but discover vars was really disappointing.
Pros: Shuttle service to and from FCO airport.
Cons: Charged me for gasoline when I brought the car back with more than it had when I picked it up.
Pros: The were really quick at car pickup, also well done in terms of being picked up by the shuttle bus from the airport.
Cons: As it is a "checkpoint" place in your trip it would be nice if the toilettes were in MUCH better conditions - one could be scared to use it ;)
Pros: Very fast pick up and return of the car (no waiting time at all)
Cons: The car had a lot of damage (which was described on the contract and we did not have any problems with it, but it looked a bit old although it only had 26000km on it)
Cons: The opening hours could be extended
Pros: precisione, cortesia e chiarezza
Cons: nulla da rilevare
Cons: I thought I was getting a Ford Fiesta. I didn't. I got a Lancia. Seemed smaller that I was planning on.
Pros: They were nice and helpful
Pros: Free upgrade
Cons: Very tigh parking spot at pick-up, spent some time getting out.
Pros: A very nice upgrade.
Cons: Understaffing made it so that it took 2 hours to get from the airport to actually sitting in my rented car. Also not being able to pay the way you want is just downright criminal, as they force you to just buy a very expensive insurance.
Cons: They have not returned my full refund yet after 3 weeks. No responses to my email requests. They play games such as giving you a half tank car to make money on fuel, etc. Overall, a terrible experience with Centauro,
Pros: Very efficient and pleasant.
Cons: The car we booked wasn't available. They tried to rent me a lesser car.
Pros: Horrible car rental company. I would never rent a car from them again.
Pros: Quick check in and out. Efficient shuttle to and from airport
Cons: Insurance coverage was confusing because of third party booking
Pros: Price Good service on return
Cons: Pick up time and location far from airport
Pros: Information provided up front matched what i received when I arrived at the counter and representative was friendly and informative.
Cons: Waiting time was a bit longer then my preference
Pros: Good value. Centauro representative was very informative. Provided clear instructions about rental procedures
Cons: There was nothing to dislike