Centauro at Rome Airport Fiumicino

Pros: Very smooth and organized

Pros: The pricing was great.

Cons: I waited nearly an hour before the shuttle could take us to the depot, then I waited another hour and a half to have a vehicle dispatched for me, all the while the staff were deeply unfriendly. When I returned the car a week later, there was a similar queue and the staff were just as snappy. I really don't understand why it was so slow, but it is a dealbreaker that means that I won't trust them again.

Pros: The process went smoothly.

Cons: Waited for over 30m for shuttle. Was full. Had to take uber to get to pickup (expensive) and then wait another 2h to pick up the car

Pros: Bus service was very quick Yellow bus easy to find on airport

Cons: - returning adres not clear - had to wait 1/2 hour as they had to wash the car…

Pros: Lots of other customers were there and it looked really busy so we trusted the company. And the shuttle service.

Cons: We tried calling them on two separate occasions on two separate days and we could never get through to anybody. In English phone number or operator would be good

Pros: Fast shuttle pick up and drop off.

Cons: I didnt like that they didn't acknowledge that I already bought the insurance, and kept trying to sell me additional services, claiming I needed them when I had already bought the full insurance through a broker.

Pros: The best rental campany. I rented from them many times.

Pros: Pick up and drop off was quick and efficient

Cons: Agent was very pushy trying to sell insurance

Pros: Everything worked fine.

Cons: The concern that since you are renting from a third party (Discover Cars) if there is a problem who is going to respond.

Pros: Friendly and service minded

Cons: Very little space to manoeuvre car at pickup and drop

Cons: insurance coverage price unreasonably high

Cons: They did not recognize the insurance that I already set when booked car. Trying to explain that it’s their car not the company that I booked with. That cost me a 324 euro to be ok with insurance. I could find a different car for that total . It’s been inconvenient and expensive

Pros: The service in Pisa was excellent, very friendly and very helpful in getting us a replacement.

Cons: The service in Rome was very poor, had the same surly guy on pickup and on return, terrible attitude.

Pros: I highly recommend it

Pros: Perfect

Cons: Nothing

Pros: Centauro’s staff was really kind and they provide me with all the information I requested.

Cons: I did not like the MG car and I do not like that the car comes without toll sticker.

Pros: nothing

Cons: the whole attitude, service was awful

Pros: The free shuttle back to the airport

Cons: Everything else, and please know I'm not trying to be rude or overly harsh or critical. Your staff SUCKS!! And your process of checking out and back in overly cumbersome.

Pros: Staff were excellent

Cons: All good.

Cons: Het drammen om een extra verzekering aan te schaffen

Pros: Very smooth renting process with very professional staff

Cons: We rented a small car but they did not have one when we got there. So they gave us a bigger one which they viwed as an upgrade but we actually needed something smaller.

Pros: Car was ideal for what we wanted. Good size for four people with three carry-ons, one medium and one full size luggage, plus a couple of backpacks. It was clean and comfortable. The staff at pick up and drop off were excellent. The whole experience was very good despite my comments below and I would happily rent from them again.

Cons: I would have preferred full tank to full tank of fuel. We over estimated how much we’d need to fill up with to match what we started with so spent money needlessly. The extra charges were a surprise: fuel deposit, excess charge if it was in an accident (even though we took Discover Cars full cover option), breakdown truck to be paid for by the renter (first time I ever heard of this) and €2200 charge if it was stolen (again - first time ever and I have rented vehicles all over Europe).

Pros: The drop off to the airport

Cons: the pushy way to make u pay extra and for some reason if u don’t take the full coverage insurance u putting ur self at the risk.

Pros: I've hired twice from Centauro this year (Rome and Milan), the most important factor for me is the return process is smooth. I've been experienced some rental companies that try to charge for pre-existing damage on return. I've had no issues with Centauro. Their prices are good value, and my latest rental was upgraded to an almost new SUV.

Cons: The shuttle bus collection from the airport was very slow - we waited 45 mins (they quote 10-15). This wasn't a one off - I've experienced the same at Rome and Milan airports. Check in was also slow with 1 agent serving many customers.

Pros: Never again with this company! They are crooks!

Cons: They were rude, inefficient, and charged us for all kinds of extras that weren't specified in my terms with discovercars. The gap between the ease of discovercars app and website and the helpfulness of its call-center reps and the service in Italy made for a huge disappointment.

Pros: New car, top service

Pros: Motor was noisy and sounded unhelthy - but var worked fine

Pros: Nothing

Cons: The service is terrible. There was no way to get in touch by phone. There was no pick-up at the airport.

Pros: Cheap.

Cons: Car was with a lot scratches. It is difficult to discover all of it. Didn’t like agent who was talking a lot about insurance. Trying to sell it. I told that I have it and agent got angry and trying to scare me about consequences

Pros: Fast service

Cons: nothing

Pros: Polite people, not trying to upsell insurance

Cons: None of the staff came out to check vehicle when I took car out. All damages were reported in Italian, which I can not read

Pros: The shuttle

Cons: I made reservation for VW Tijuana, I got a 2021 Chinese car with 85,000 km . I didn't plane to worry about getting stuck with old car . Since there is no alternative on Saturday I had no other option . The best is to rent from an international company and not a local one.

Pros: Good service , easy to book , the service client is top !

Pros: Fast! On pick up and return everything was fast. Received deposit in a day or two.

Cons: The car was 3/4 loaded with fuel not full, which was written in the contract. Returned it the same way.

Cons: they charged me extra money

Pros: The Centuaro rental seemed more competitively priced than it's rivals with pick up and drop off reletively quick and easy.

Cons: Centauro are a small shuttle bus ride from the airport and the directions for pick up were initially a little confusing.

Pros: Nothing

Cons: It was a scam. They did not want to accept my credit card just because they wanted to force me to buy full coverage.

Pros: Great customer service! Pleasant and helpful staff.

Pros: All directions were clear and accurate. Very convenient. I'm grateful they spoke English too.

Pros: The staff were helpful and efficient however the process of receiving the car and checking for pre-existing damage was not easy.

Cons: The cars had a lot of pre-existing damage. As the rental form was in Italian it was not easy to determine what was noted

Pros: Fast service and speak both Italian and English.

Cons: Did not believe my word and photo over theirs about car tire damage. Noticed that other agents did not check any of the tires on four rentals returned. Pointed out this to agent and she said a very through check is done on each vehicle. My wife even noticed this while waiting for the shuttle bus. Very unfortunate and tainted my experience with this company. I will bring this point up on social media for other travellers renting my frm this company.

Pros: Great service, highly recommend to anyone who decides to visit Italy.

Pros: Simple, straightforward, friendly staff, none of the hidden charges or issues experienced with other groups.

Cons: It all went well, no complaints

Pros: Being recognized as a returning customer

Cons: I couldn't book my next trip because I have a very early flight before opening hours and then you can't hand in the car/get to the airport.

Pros: The price and the procedure at the delievery point and picking point for the car

Cons: The car had an awfull damage on the back door. But I accepted it anyway for this trip

Pros: Everything went smooth, great value, got a new car. The office is a bit away from the airport but the shuttle came soon. The company accepts debit cards too which is great.

Pros: The car was as expected

Cons: They tried very hard to sell me their own policy which was very expensive

Pros: El traslado de Ida y Vuelta al aeropuerto.

Cons: Nada

Cons: Not flexible at all. Not possible to extend. However we made a separate booking and could keep the same car but had to come in and do the whole hand over procedure. Totally unnecessary

Pros: Friendly staff, clean cars

Cons: Less easy then pickup up directly at the airport, but the price difference is worth it. Shuttle service is working great.

Pros: Nice stuff, good price.

Pros: During drop off the reps were efficient

Cons: The lady representative wasn’t too friendly & insist on giving me an insurance even when I told her that I had purchased one from discovercars

Pros: Close from airport.

Cons: Criminal behavior. Car did not have a spare tire. Charged me for emergency retrieval on highway. Charged me addiitonal 300 euros that was not in contract to replace tire. All of these charges would have been avoided if they had provided spare tire.

Pros: Aggressive attempt at selling unneeded insurance ( told/showed them my pre-purchase of full coverage). 180 degree attitude change when they were unsuccessful. Fiddled around with which car to assign to me. Told me to bring car out of garage; upon inspection in garage there was a huge gash/scratch on rear driver side. They, of course, made an attempt to blame me. Haggled for an additional 20 minutes before they accepted that it was their issue.

Cons: Makes you wonder how many people they try this on.

Cons: The car was returned with a full tank. When returning the car, the employee confirmed. They said that the money for fuel -116 euros would be returned within 2-5 days. The money has not yet been returned. 8 days have passed since the car was delivered.

Pros: Friendly and professional

Cons: Excellent ! Especially the Airport picked up ( 10 minutes)

Pros: Very welcoming and friendly!

Pros: How quick and efficient the dealership was

Cons: It was all GOOD!

Pros: The staff during the return trip were very courteous and swift in their approach

Cons: The staff during pickup need to improve a bit. The wasn't properly serviced, the service indicator and tyre pressure warning indicators were on throughout my trip. The car had lots of scratches on the paintwork all over and wasn't very clean in the interiors. There wasn't any soap solution in the wiper wash.

Pros: fast and courteous

Pros: Quick and professional. Will definitely be renting from them again!

Cons: Quick, proficient and exceptional service!

Pros: Explained the vehicle in detail before leaving the lot

Pros: Absolutely nothing.

Cons: It took forever for the shuttle to arrive for pick up at the airport and was only one driving. It took a lot of time to pick-up the car. When driving off the facility was way to small and narrow, was difficult to drive out of the parking but we managed. One of our cars had not been checked, was dirty, with less fuel and had a damage which was not stated in the document and they charged us for it in the end when dropping off the car. Will not rent again with Centauro.

Cons: The amount signed on debit card still not returned.

Pros: The gentleman who helped us get out was fast and efficient and apologetic

Cons: The shuttle does not pick up every 10-20 minutes as promised.

Pros: The instructions for where to find the shuttle to their location were very clear and easy to follow. Pick up and drop off were quick and efficient.

Pros: Auto oli suv kompaktin perheauton sijaan. Palautettaessa autoa palvelu ystävällistä.

Cons: Autoa noudettaessa palvelu tylyä, varsinkin kun en suostunut ottamaan heidän täysarvo vakuutustaan. You pay everything. Take video.

Pros: Tilalle tarjottu hybrid automaatti oli loistava:)

Cons: Ensin tarjottiin autoa joka oli manuaalivaihteinen, vaikka varattu automaattivaihteinen. Naispuolisen asiakaspalvelijan käytös töykeää ja ylimielistä kun emme ottaneet heidän lisävakuutusta.Muiden henkilöiden kanssa asiat sujuivat hienosti.

Pros: dropping off the car was very efficient.

Cons: The shuttle dudnt arrive for an hour. pick up was not efficent enough.

Cons: Given manual instead of transmission transmission, no early return of car before business hours

Pros: Friendly and quick to get the car.

Cons: A little hard sell on the extra insurance.

Pros: Convenient service, good car, and helpful staff

Cons: The high cost of extra insurance

Pros: Personable and professional

Cons: Condition of vehicle

Cons: Airport shuttle pickup. Not easy to find the location. Van too small, we had to take a taxi. The driver also work at the desk, so the shuttle service is not efficient. On our way back to the airport, we had to wait in the van more than 15 minutes before the driver came.

Cons: The car rental agency used didn't open until 7am, and we had a flight at 8:30am. We did make our flight, but with little room to spare.

Pros: They were courteous and helped us get a good child seat. Good clean car, good check in and out

Cons: The shuttle did NOT arrive by itself. Some people were waiting for over an hour. I called them - then they came. That is not ok.

Pros: Very efficient

Cons: Clearer instructions on how to find the shuttle bus at the airport - an email prior to holiday would be helpful

Pros: friendly staff

Pros: Fast and friendly.

Cons: Nothing.

Pros: I bought full coverage from discover then at Ventura they said it did not cover all damages so I bought their insurance for 340 euros. Including the discover cars insurance it was in excess$600. The purchase rod the full coverage was not clear at all and I feel one of the companies should refund the insurance I paid. I do t understand why I had to pay twice

Cons: The whole insurance coverage which I thought I was coverages by discover to be told by Centauro that I wasn’t totally covered. End yup spending a lot more Pickup of car.. not enough buses to take us to the car rental place so waited over 45 mins. No proper lines so people just pushed in to the bus. The wait again at the rental plce was incessant of 30 mins. Then a manual car was given instead of automatic (rented automatic) so spent another 20-30mins to get another car

Pros: The suv looked new other than a dent and minor scratches, even though it had 23,000 km on it. The existing damage was noted on the rental agreement but we took a walk around video of it to document things to be sure there were no issues later. Shuttle bus also dropped us at the airport hotel when asked on our way out. We had no issues and the SUV had navigation and was a hybrid, which helped a lot on fuel as we drove the length of Italy.

Cons: No real complaints

Pros: Ease and simple

Cons: For foreigners, it is hard to ascertain the shuttle location of pickup point at the airport.

Pros: Friendly, fast, courteous, helpful, good value

Cons: My only complaint was that the information about where to find the shuttle van was not in the email about the reservation. I had to dig for it on the website, which I found out later. We ended up taking a taxi to the rental location

Pros: It was pretty quick, and there was no hassling.

Pros: car was clean and reasonably priced, though it did have a service light on.

Cons: We delivered the car four hours late and they charged us at a full daily rate of over a 100 euros. I understand there can be a late charge or whatever, but their fee was egregious and predatory. Will never use Centauro again.

Pros: The chattel was fast after I returned the car

Cons: They didn't leave much choice but to pay the 147€ for something l had already paid at your website

Pros: Fast, easy going.

Pros: It will be great if rhe agency will work 24/7

Pros: Staff were friendly and the car was clean, full of gas and ran well.

Cons: Picking up the car took forever (understaffing, maybe) and then I had to go back in to get the navigation system that we had paid for because the guy hadn't given it to me.

Pros: very easy from the beginning to the return

Cons: I can not say one bad thing about my rental. ALL GOOD

Pros: Staff straight forward. Any previous damage was well documented on rental agreement.

Cons: Remote location

Pros: They were very transparent, up front and honest.

Cons: The toilet could be cleaner...

Pros: Quick and efficient! Even ordered me a taxi after drop-off

Cons: The fact their website offers an automatic option, but they actually don't have any automatic cars available.

Pros: Please respond regarding the refund I was promised for returning the car early. Thank you for your time.

Pros: X

Cons: The place of the shuttle bus was not so easy to find, there is no sign. We had to wait for A very long time, the shuttle bus was small and not everyone could fit in the car. We had to wait for a very long time at the service desk. Extra costs for extra insurance (which we allready had at discover cars) Key drop not possible. Our plane left a few hours early than expected, so we had to bring our car back a day early and had to stay in a hotel.

Pros: The price

Cons: The service provided by the agent. The car washer fluid was empty

Pros: Professional staff in general.

Cons: Long waiting time for pickup from airport. Miscommunication about insurance paid and trying to resell their own. Clear visible damage on wheels not registered and luckily had video of the car from pickup.

Pros: Nice car

Cons: Waiting time when picking up car, what a chaos, Caused by trying to sell additional insurance. What a scammy practice.

Pros: Polite staff .. good value

Cons: Length of time waiting for shuttle

Pros: Staff was helpful and friendly. They were VERY busy and the wait to pick up and drop off was long…but the staff was great.

Pros: The drop off was super efficient and easy. Also, the guy driving the shuttle was very nice and the cat in the office is sweet.

Cons: They tried to sell me insurance even though I specifically said I already have a full coverage. He even told me "this won't cover all damages" which was blatantly untrue, I found it super rude. Also, we purposely made a reservation for a small car (budget model) and still got a relatively big one.

Pros: Not a great deal

Cons: I was given a car with a fault and then charged €577 for its repair. I waited 45 minutes for the shuttle service to collect me from the terminal after it took 3 journeys to take all the passengers that had arrived. The staff were incredibly rude and aggressive towards me and showed no interest in any level of customer service. So poor service, scammed out of nearly €600 and hugely inconvenient. Dreadful and wouldn’t use again.

Pros: As mentioned above

Cons: The 30 minutewait for pick up. But drop off was instant, we hadn't even unloaded the carand the transfer was waiting. Excellent.

Pros: The worse car rental service I ever had!!!

Cons: Everything, start with the service provider, was unpleasant, unkind and narrow minded. Your service is not flexible, I made reservation for 3 cars on my behalf, which for the first time in my whole life experience it was no doable, the car rental didn’t let us change the driver details or add one to share the drive with, we ordered a automatic car and they had only one any case. So horrible service from both ways

Pros: Everything but the location.

Cons: The location.

Pros: Efficient, fair, explained everything. So good that my next rental was Centaro.

Cons: They didn’t honor my rental when our plane was late

Pros: Great staff

Cons: 1000 euro deposit wasn’t clear enough

Cons: It is not easy to get to the office and I spent a lot of time looking for the place to wait. Once the shuttle arrived we were too many people and unless we squeezed too many people to the shuttle we would have to wait 20 more minutes in the rain. They did not have VW T cross automatic. They tried to convince us to take manual or convertible and it took a long time until they resched the right decision (to give us a Tiguan that was in stock)

Pros: Trustful service and very kind.

Cons: You should tell the clients that your office is not at the airport and give the advice where to go to wait the transportation.

Pros: We never got the car because our credit card was stolen.

Cons: Censure was fine, but discover vars was really disappointing.

Pros: Shuttle service to and from FCO airport.

Cons: Charged me for gasoline when I brought the car back with more than it had when I picked it up.

Pros: The were really quick at car pickup, also well done in terms of being picked up by the shuttle bus from the airport.

Cons: As it is a "checkpoint" place in your trip it would be nice if the toilettes were in MUCH better conditions - one could be scared to use it ;)

Pros: Very fast pick up and return of the car (no waiting time at all)

Cons: The car had a lot of damage (which was described on the contract and we did not have any problems with it, but it looked a bit old although it only had 26000km on it)

Cons: The opening hours could be extended

Pros: precisione, cortesia e chiarezza

Cons: nulla da rilevare

Cons: I thought I was getting a Ford Fiesta. I didn't. I got a Lancia. Seemed smaller that I was planning on.

Pros: They were nice and helpful

Cons: Convenient

Pros: Free upgrade

Cons: Very tigh parking spot at pick-up, spent some time getting out.

Pros: A very nice upgrade.

Cons: Understaffing made it so that it took 2 hours to get from the airport to actually sitting in my rented car. Also not being able to pay the way you want is just downright criminal, as they force you to just buy a very expensive insurance.

Pros: Nothing

Cons: They have not returned my full refund yet after 3 weeks. No responses to my email requests. They play games such as giving you a half tank car to make money on fuel, etc. Overall, a terrible experience with Centauro,

Pros: Very efficient and pleasant.

Cons: The car we booked wasn't available. They tried to rent me a lesser car.

Pros: Horrible car rental company. I would never rent a car from them again.

Pros: Quick check in and out. Efficient shuttle to and from airport

Cons: Insurance coverage was confusing because of third party booking

Pros: Price Good service on return

Cons: Pick up time and location far from airport

Pros: Information provided up front matched what i received when I arrived at the counter and representative was friendly and informative.

Cons: Waiting time was a bit longer then my preference

Pros: Good value. Centauro representative was very informative. Provided clear instructions about rental procedures

Cons: There was nothing to dislike