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Centauro at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The suv looked new other than a dent and minor scratches, even though it had 23,000 km on it. The existing damage was noted on the rental agreement but we took a walk around video of it to document things to be sure there were no issues later. Shuttle bus also dropped us at the airport hotel when asked on our way out. We had no issues and the SUV had navigation and was a hybrid, which helped a lot on fuel as we drove the length of Italy.
Cons: No real complaints
Pros: Ease and simple
Cons: For foreigners, it is hard to ascertain the shuttle location of pickup point at the airport.
Pros: Friendly, fast, courteous, helpful, good value
Cons: My only complaint was that the information about where to find the shuttle van was not in the email about the reservation. I had to dig for it on the website, which I found out later. We ended up taking a taxi to the rental location
Pros: It was pretty quick, and there was no hassling.
Pros: car was clean and reasonably priced, though it did have a service light on.
Cons: We delivered the car four hours late and they charged us at a full daily rate of over a 100 euros. I understand there can be a late charge or whatever, but their fee was egregious and predatory. Will never use Centauro again.
Pros: The chattel was fast after I returned the car
Cons: They didn't leave much choice but to pay the 147€ for something l had already paid at your website
Pros: Fast, easy going.
Pros: It will be great if rhe agency will work 24/7
Pros: Staff were friendly and the car was clean, full of gas and ran well.
Cons: Picking up the car took forever (understaffing, maybe) and then I had to go back in to get the navigation system that we had paid for because the guy hadn't given it to me.
Pros: very easy from the beginning to the return
Cons: I can not say one bad thing about my rental. ALL GOOD
Pros: Staff straight forward. Any previous damage was well documented on rental agreement.
Cons: Remote location
Pros: They were very transparent, up front and honest.
Cons: The toilet could be cleaner...
Pros: Quick and efficient! Even ordered me a taxi after drop-off
Cons: The fact their website offers an automatic option, but they actually don't have any automatic cars available.
Pros: Please respond regarding the refund I was promised for returning the car early. Thank you for your time.
Cons: The place of the shuttle bus was not so easy to find, there is no sign. We had to wait for A very long time, the shuttle bus was small and not everyone could fit in the car. We had to wait for a very long time at the service desk. Extra costs for extra insurance (which we allready had at discover cars) Key drop not possible. Our plane left a few hours early than expected, so we had to bring our car back a day early and had to stay in a hotel.
Pros: The price
Cons: The service provided by the agent. The car washer fluid was empty
Pros: Professional staff in general.
Cons: Long waiting time for pickup from airport. Miscommunication about insurance paid and trying to resell their own. Clear visible damage on wheels not registered and luckily had video of the car from pickup.
Pros: Nice car
Cons: Waiting time when picking up car, what a chaos, Caused by trying to sell additional insurance. What a scammy practice.
Pros: Polite staff .. good value
Cons: Length of time waiting for shuttle
Pros: Staff was helpful and friendly. They were VERY busy and the wait to pick up and drop off was long…but the staff was great.
Pros: The drop off was super efficient and easy. Also, the guy driving the shuttle was very nice and the cat in the office is sweet.
Cons: They tried to sell me insurance even though I specifically said I already have a full coverage. He even told me "this won't cover all damages" which was blatantly untrue, I found it super rude. Also, we purposely made a reservation for a small car (budget model) and still got a relatively big one.
Pros: Not a great deal
Cons: I was given a car with a fault and then charged €577 for its repair. I waited 45 minutes for the shuttle service to collect me from the terminal after it took 3 journeys to take all the passengers that had arrived. The staff were incredibly rude and aggressive towards me and showed no interest in any level of customer service. So poor service, scammed out of nearly €600 and hugely inconvenient. Dreadful and wouldn’t use again.
Pros: As mentioned above
Cons: The 30 minutewait for pick up. But drop off was instant, we hadn't even unloaded the carand the transfer was waiting. Excellent.
Pros: The worse car rental service I ever had!!!
Cons: Everything, start with the service provider, was unpleasant, unkind and narrow minded. Your service is not flexible, I made reservation for 3 cars on my behalf, which for the first time in my whole life experience it was no doable, the car rental didn’t let us change the driver details or add one to share the drive with, we ordered a automatic car and they had only one any case. So horrible service from both ways
Pros: Everything but the location.
Cons: The location.
Pros: Efficient, fair, explained everything. So good that my next rental was Centaro.
Cons: They didn’t honor my rental when our plane was late
Pros: Great staff
Cons: 1000 euro deposit wasn’t clear enough
Cons: It is not easy to get to the office and I spent a lot of time looking for the place to wait. Once the shuttle arrived we were too many people and unless we squeezed too many people to the shuttle we would have to wait 20 more minutes in the rain. They did not have VW T cross automatic. They tried to convince us to take manual or convertible and it took a long time until they resched the right decision (to give us a Tiguan that was in stock)
Pros: Trustful service and very kind.
Cons: You should tell the clients that your office is not at the airport and give the advice where to go to wait the transportation.
Pros: We never got the car because our credit card was stolen.
Cons: Censure was fine, but discover vars was really disappointing.
Pros: Shuttle service to and from FCO airport.
Cons: Charged me for gasoline when I brought the car back with more than it had when I picked it up.
Pros: The were really quick at car pickup, also well done in terms of being picked up by the shuttle bus from the airport.
Cons: As it is a "checkpoint" place in your trip it would be nice if the toilettes were in MUCH better conditions - one could be scared to use it ;)
Pros: Very fast pick up and return of the car (no waiting time at all)
Cons: The car had a lot of damage (which was described on the contract and we did not have any problems with it, but it looked a bit old although it only had 26000km on it)
Cons: The opening hours could be extended
Pros: precisione, cortesia e chiarezza
Cons: nulla da rilevare
Cons: I thought I was getting a Ford Fiesta. I didn't. I got a Lancia. Seemed smaller that I was planning on.
Pros: They were nice and helpful
Pros: Free upgrade
Cons: Very tigh parking spot at pick-up, spent some time getting out.
Pros: A very nice upgrade.
Cons: Understaffing made it so that it took 2 hours to get from the airport to actually sitting in my rented car. Also not being able to pay the way you want is just downright criminal, as they force you to just buy a very expensive insurance.
Cons: They have not returned my full refund yet after 3 weeks. No responses to my email requests. They play games such as giving you a half tank car to make money on fuel, etc. Overall, a terrible experience with Centauro,
Pros: Very efficient and pleasant.
Cons: The car we booked wasn't available. They tried to rent me a lesser car.
Pros: Horrible car rental company. I would never rent a car from them again.
Pros: Quick check in and out. Efficient shuttle to and from airport
Cons: Insurance coverage was confusing because of third party booking
Pros: Price Good service on return
Cons: Pick up time and location far from airport
Pros: Information provided up front matched what i received when I arrived at the counter and representative was friendly and informative.
Cons: Waiting time was a bit longer then my preference
Pros: Good value. Centauro representative was very informative. Provided clear instructions about rental procedures
Cons: There was nothing to dislike
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee of 5.00 EUR per day, with a maximum of 25.00 EUR per rental applies to drivers above the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card.
Only physical driver's licenses are accepted (not digital versions).
A deposit for a tank of fuel is required upon collecting the vehicle.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: Visa Electron, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
It is only possible to pay and leave a deposit using the same card.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Insurance is mandatory.
Maestro, American Express, Cash, Cheques, Diners, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Austria, France, Monaco, Switzerland.
Using a ferry is not allowed.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
It is allowed to add up to 3 additional drivers.
Delivery/collection service is not provided.
A deposit for a tank of fuel is required upon pick up.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off