Rome Fiumicino Airport (FCO), Rome, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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RentalPlus at Rome Airport Fiumicino

Via dell'Aeroporto di Fiumicino, Edificio C 4º Piano, 320, 00054 Fiumicino RM
0039 0 656 558 028
Pick-up instructions
We are in the building "C" at the fourth level of Multilevel Terminal Car Park. For further information, please contact 0039 0 656 558 028.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Fiat 500X
May 24, 2024

Pros: Their agents during check in and check out were very helpful. I was given a diesel mid-sized vehicle.

Cons: Small concern but the car needed servicing that I was reminded of daily on the dashboard monitors. The vehicle monitors warned me it required maintenance service, low tire pressure, had no windshield washer, and required me to add AdBlue (necessary for diesel).

Canada
Toyota C-HR
May 22, 2024

Cons: Waited 2 hours to pick up the car. Agents were not helpful. Car was not cleaned before previous customer and was heavily damaged.

United States of America (USA)
Fiat 500
May 21, 2024

Pros: The agents were very professional and helpful!

Cons: No issues with the service. Our only issue was the confusion at drop off. A easy fix…some signs!

United States of America (USA)
Peugeot 2008
May 21, 2024

Pros: Great car- nice agents

Cons: Difficult to find desk

United States of America (USA)
Volkswagen Polo
May 20, 2024

Cons: Spend time and money paying for 2nd driver who was unable to use car due to automatic transmission not available as reserved,

Canada
Fiat Panda
May 20, 2024

Pros: Had no windshield washer fluid. Air conditioning was very poor.

Cons: Car could have been better prepared on pickup.

Australia
Opel Mokka
May 17, 2024

Pros: All good

Cons: No problems

United Kingdom
Peugeot 5008 5+2
May 16, 2024

Pros: They kept me in the loop at the time from picking up the vehicle and returning it

United States of America (USA)
Toyota C-HR
May 14, 2024

Pros: They have always been an excellent company. I work for a national car rental company and their pricing is even better than my company. The selection is great. I arrived early and they were able to accommodate me in a very short time. I have already reserved with them for my next trip.

United States of America (USA)
Toyota C-HR
May 14, 2024

Pros: Service was friendly and efficient.

Cons: Dropping off the car in Milan was a bit difficult as the google maps shows the location a short distance past the actual entrance. The entrance is also not marked and set back from the street.

United States of America (USA)
Peugeot 2008
May 13, 2024

Pros: Great pick up location in Rome

Cons: Moved from the Venice Drop off location and failed to inform us. New address: Campalto Via Fabio Mutinelli 33 This location is a long dead end remote location about 5 minutes from previous location, but need a gps to find it

Italy
Ford Puma
May 6, 2024

Pros: Everything is good and pricing are great. The car is in very good condition.

United States of America (USA)
Fiat Panda
May 5, 2024

Pros: fast and easy

United Kingdom
Fiat 500
May 5, 2024

Cons: The windscreen washer bottle was completely empty and therefore not technically roadworthy. So much for their pre-hire checks.

Denmark
Volkswagen Polo
May 4, 2024

Pros: Everything went smooth

Cons: We would have preferred to receive a confirmation of the delivery of the car immediately upon delivery and not by mail a little later

Canada
Ford Kuga
May 2, 2024

Pros: Agents were helpful and explained how to connect Android Auto to GPS. It made the trip so much more enjoyable. Thanks, Ken

Cons: There were no issues. Thanks, Ken

Israel
Peugeot 5008 5+2
April 30, 2024

Pros: Didn’t like nothing !!!!!

Cons: I didn’t get the car at all at the end !!!! I waited for 2-3 hours for the car , they drag me and then they told me that they don’t even had the car there!!!!! And I didn’t get anything, I needed to pay X3 the price for last minute car from another company !!!

United States of America (USA)
Fiat Panda
April 30, 2024

Pros: My experience in Rome with them was great, the lady in the front desk was attentive and efficient. the whole process took only four minutes, in part for the Discover App and also because everything was clear.

Australia
Volkswagen T-Roc
April 30, 2024

Pros: Got upgraded

Cons: Car bit grubby, needed a service and new brakes

Canada
Nissan Qashqai
April 29, 2024

Pros: Good quality car

Cons: Hard to find their drop off spot in Pisa.

United States of America (USA)
Volkswagen T-Roc
April 28, 2024

Pros: Great representatives at the rental desk and at the car pick up area. Nice & friendly. They spoke good English and very helpful. They provided clear instructions to make the pick up & drop off very easy and convenient.

Canada
Ford Puma
April 23, 2024

Pros: quick check-in to pick up the car

Cons: the different drop off location on the contract was incorrect, however with one quick phone call we were advised of the correct address for drop off and they were quick to arrive when we called, with free shuttle to the airport

Canada
Fiat 500X
April 21, 2024

Pros: Very friendly, informative staff

Cons: Instructions for exiting the parking were unclear.

Georgia
Fiat 500
April 19, 2024

Pros: Great & friendly customer service. Fast and efficient

Cons: Only that money refund from deposit takes too long to get it back

Israel
Volkswagen Polo
April 17, 2024

Pros: Efficient, quick, polite

United Kingdom
Volkswagen Polo
April 13, 2024

Pros: Quick, efficient, no up-selling, great English. Completely hassle free.

Russian Federation
Ford Puma
April 2, 2024

Pros: Car was almost new and clean.

Cons: 1. I still didn't get deposit 2. There were no staff at the car drop-off location, and the Rental Plus kiosk was closed. There was also no box for leaving keys at the kiosk. I had to find out from several neighboring rental offices where I could find a person from Rental Plus and found him only in terminal

France
Ford Kuga
March 18, 2024

Cons: I’m AmirMehdi sodeifi , got the car on March 9 th From your Rome location. Today March 17th is the day to return the car. We went to your Venice location at Via Orlando 187/A at 11:45 but nobody was there. There was also no phone number to call. I called the Venice office and customer service , but nobody answered. Then, I called to your Rome office and Road assistance but both said they couldn’t do anything and they were not responsible and then hung up on me. We were about to miss our fligh

United Kingdom
Ford Puma
March 4, 2024

Pros: Easy and painless experience. Very friendly and professional staff.

United States of America (USA)
Fiat 500X
February 29, 2024

Cons: Cut in steering wheel where the airbag resides. Seats were not very clean. Various vibration noises could be heard in the cabin.

Netherlands
Fiat Panda
February 25, 2024

Pros: Friendly and quick service

Ireland
Fiat Panda
January 29, 2024

Pros: very efficient check in/ check out. very friendly staff. no sneaky stuff with damages. snowchains included in base price for all vehicles.

Cons: very little to complain about.

Mexico
Peugeot 5008 5+2
January 16, 2024

Pros: Great service, fast pick-up and kind personnel

United States of America (USA)
Fiat 500X
January 5, 2024

Cons: No full tank at pickup. No written pick up and drop off slip.

United Kingdom
Fiat 500X
January 3, 2024

Pros: Staff very kind and helpful

Israel
Ford Puma
January 1, 2024

Pros: Sorry to say but the servive was 👎. After i spend the night at the airport. I spent all the morning waiting for the car . And in the end i go to Arezzo by train .

Belgium
Fiat 500X
December 12, 2023

Pros: Professional and very kind agents. Excellent value for money.

United States of America (USA)
Toyota Yaris
November 27, 2023

Pros: The people were great. No problems and quick. I work for a major rental agency and I will use this rental company again. Better price….

United States of America (USA)
Peugeot 3008
November 25, 2023

Pros: The agents were very polite and knowledgeable and spoke excellent English.

Cons: Nothing. They were great!

South Africa
Ford Fiesta
November 25, 2023

Pros: Staff didn't push trying to sell Me Additional insurance and were super quick

United States of America (USA)
Toyota Yaris
November 24, 2023

Pros: The service was absolutely fantastic. They may be a small company but with big hearts. Everything went smoothly in pickup and return. The price was unbelievable. I work for a major rental company and even with my discount it was a better price. I will be renting from them again when I return to Europe.

United States of America (USA)
Toyota Yaris
November 22, 2023

Pros: First of all, they were the worst car rental i’d ever consider. Because i have paid the refundable deposit but they didn't give it back to me as they promised.

Cons: First of all, they were the worst car rental i’d ever consider. Because i have paid the refundable deposit but they didn't give it back to me as they promised. I am suing them, i am speaking to an attorney in italy. They should stick to their promise!!

Italy
Fiat 500
November 19, 2023

Pros: This is the worst travel experience I’ve ever had

Cons: There was NO SERVICE and I was totally blindsided

United Arab Emirates
Ford Focus STW
November 17, 2023

Pros: Helpful

Cons: Nothing. Every thing is fine

Ireland
Fiat 500X
November 13, 2023

Pros: Price

Cons: hard to find the desk

Spain
Fiat Panda
November 13, 2023

Pros: Fast, efficient.

Cons: I sent an email a week before the trip asking for insurance details and I got no answer.

United States of America (USA)
Toyota Yaris
November 8, 2023

Cons: Had to wait 2 hours

Hungary
Fiat 500
November 4, 2023

Pros: Szuper kölcsönző!!Csak velük megyünk Rómába❤️🙏🏻!

United Arab Emirates
Peugeot 5008 5+2
November 3, 2023

Pros: Easy checkout

Cons: Delay in Email for clearence this time

United States of America (USA)
Skoda Scala
October 30, 2023

Pros: Friendly and helpful

Cons: NA

Denmark
Volkswagen T-Cross
October 27, 2023

Pros: At pickup and dropping off the staff were efficient and they answered all our questions.

Cons: It wasn't possible to contact RentalPlus by phone even that the office was open. We had af question concerning a warning about the tyre pressure.

United Arab Emirates
Peugeot 5008 5+2
October 26, 2023

Pros: Used the dropp of facility and was all smooth

Cons: Nothing

Poland
Fiat Panda
October 26, 2023

Cons: Przy odbiorze okazało się , że paliwa było 3/4 w zbiorniku , a zasada wynajmu była „pełno do pełna „ straciłem 15,-eur

Canada
Fiat Panda
October 24, 2023

Pros: Quick and easy

Cons: The car wasn't full. Not much services at the pick-up to inspect the car and note whjere there was bumps and others. Overall went well however at the drop.

Ireland
Fiat 500
October 22, 2023

Pros: very friendly and efficient agent

Cons: nothing

Australia
Peugeot 3008
October 21, 2023

Pros: Efficient and quick

Italy
Fiat Panda
October 20, 2023

Pros: They upgraded me and the cars are always super new and performing

Cons: Nothing

Canada
Toyota Yaris
October 20, 2023

Pros: Staff friendly, explained well, excellent car

Colombia
Fiat 500
October 19, 2023

Pros: Quick, user friendly and competitive

United States of America (USA)
Toyota Yaris
October 19, 2023

Pros: Great service.

Cons: N/A

Israel
Toyota Yaris
October 19, 2023

Pros: Fast, efficient. The car had some very helpful technologies.

Cons: The car was received with some scratches that were not in the rental agreement. The gasoline was just over half…

Israel
Peugeot 3008
October 19, 2023

Pros: Good cars. Easy to get the car, and to drop off.

United States of America (USA)
Peugeot 5008 5+2
October 18, 2023

Pros: Amazing!!! Will definitely be renting from them again.

Cons: They were extremely kind and helpful.

United Kingdom
Fiat Panda
October 17, 2023

Pros: Quick pickup and friendly staff .

Cons: We picked the car up in Rome and dropped it back in Naples. Voucher had wrong address for return of car so was stressful trying to find as its not near other rental companies.Phone number for drop off was also Rome number so we had to call them who gave us Naples number. Good job we allowed plenty of time for airport

United Kingdom
Fiat Panda
October 14, 2023

Pros: Staff were really friendly and location was within the airport terminal

Australia
Volkswagen T-Cross
October 14, 2023

Pros: We got almost a brand new car, the staff members were friendly

Cons: We had a bit of trouble locating the rental office at Rome airport but found it at the end. Because there was not clear sign for this company. We had to buy ADblue for the car, just a bit of inconvenience. Given it was such a new car, we did expect we had to do that. Also there was some issue with the car's fuel indicator, and we were to told. When we fuelled up to full, the indicator sometimes till read as not full. It got us a bit worried.

United States of America (USA)
Peugeot 5008 5+2
October 13, 2023

Pros: Great customer service very quick and helpful.

Cons: Van only had a 1/4 tank of gas. Would like to have had a full tank as we had to find a gas station right away off the interstate

United Arab Emirates
Peugeot 3008
October 13, 2023

Pros: The worse website ever, they didn’t even accept my master card when I arrived and never gave my money back

United Arab Emirates
Toyota Yaris
October 13, 2023

Pros: The experience with RentalPlus was really great. I got a bigger car than the one I booked for a very cheap rate. Finding the rental office was a bit hassle, but if you ask someone for location to building C, it is easy to find. The customer service was also good, everything was smoothly done.

Brazil
Fiat 500
October 12, 2023

Pros: I will rent it again

Cons: No claims

Canada
Peugeot 5008 5+2
October 12, 2023

Pros: Lost all faith once I was overcharged

Cons: Lost all faith once I was overcharged

United States of America (USA)
Fiat 500X
October 12, 2023

Pros: Car turnin. we had a very early flight out of the world so the rental agency was not open yet. But they had a key drop box, so we were able to drop off the car and drop off the keys and be on our way. This is not normally the case with the rental agencies in Rome

Cons: Nothing! Would definitely rent from rental plus again.

United States of America (USA)
Fiat 500X
October 12, 2023

Pros: nothing

Cons: no car provided halfway around the world.

Canada
Skoda Scala
October 12, 2023

Cons: Cancelled my reservation without any confirmation.

United States of America (USA)
Toyota Yaris
October 12, 2023

Pros: They spoke English, and were very courteous.

Cons: All was great!

United States of America (USA)
Peugeot 3008
October 11, 2023

Pros: Staff and value.

Cons: Nothing...it was all good!

United States of America (USA)
Fiat 500X
October 11, 2023

Pros: Car was fine, customer service was great, time waiting was minimal if non-existent.

Cons: I liked everything.

United States of America (USA)
Skoda Scala
October 11, 2023

Pros: Loved the people that took care of us. Especially Alessio and Michele.

Cons: The signage enabling us to find the car rental office was not clear.

Canada
Toyota Yaris
September 27, 2023

Pros: easy to do business

Cons: hard to find the place , no signs to say where to look for them

Israel
Peugeot 3008
September 26, 2023

Pros: the car itself

Cons: hard to find the office! (not together where all the rest are...)

Australia
Ford EcoSport
September 26, 2023

Pros: friendly staff and very helpful

Cons: they were not clear that drop off in Milan was not at airport with all other rental companies so put pressure on getting flight

Peru
Peugeot 5008 5+2
September 25, 2023

Pros: Efficienciy of the car rental agents

Cons: NA

Ireland
Kia Sportage
September 20, 2023

Pros: Only problem finding the office

Canada
Fiat Panda
September 20, 2023

Cons: Difficulty to find the rental office at the airport.

United Kingdom
Fiat 500X
September 18, 2023

Pros: I would like to take this opportunity to thank the staff who looked after our rental on 15/9, I am sorry I did not take her name. She was polite, friendly and efficient, and extremely helpful. Top marks to her and all her colleagues at Rental Plus, we will definitely book through them again

Belgium
Fiat 500
September 18, 2023

Pros: what service?

Australia
Fiat 500X
September 18, 2023

Pros: Helpful and speedy

Cons: Sometimes unclear when dropping off

Finland
Fiat Panda
September 16, 2023

Pros: Fast service and car upcrade.

Canada
Audi A3 Sportback
September 15, 2023

Pros: Everything was easy, no pressure and quick. The car was waiting for us, the staff was very polite and forthcoming. The return was equally efficient. Good company, good service.

Finland
Fiat Panda
September 14, 2023

Pros: Fast pick up and return. Good customer service.

Finland
Fiat Panda
September 13, 2023

Pros: As I said above: Friendly, fast, honest, good prices, clean and modern cars. My favorite car rental place at FCO.

Canada
Ford Focus STW
September 12, 2023

Pros: Quick and swift, at first i thought it was fishy that when i picked car up no one did a 360 check of the car with me. So i took a video my self, dropping off there was no game played and statf was kind quick and respectful. Will try them again in the future!

United States of America (USA)
Peugeot 5008 5+2
September 12, 2023

Pros: Professional, Knowledgable representatives. Pleasant experience.

Cons: Difficulty in finding drop off location at airport. Small directional signs.

Canada
Peugeot 5008 5+2
September 11, 2023

Cons: Delay and price

United States of America (USA)
Skoda Scala
September 11, 2023

Pros: Agents were friendly and helpful.

Cons: I did have to wait a bit to get my car as it was being cleaned. They told me 30 minute , but after 45 when I asked about the status, they said the car wash was closed during lunch time, so i had to wait another 15 mts.. in their defense I did arrive earlier than my scheduled pick-up time. The car was perfect except for a very strong cigarette smell that would not go away.

United States of America (USA)
Toyota Yaris
September 10, 2023

Pros: Easy to find and easy pick up and drop off. Rental agent spoke excellent English (this was in Rome).

Cons: I would have liked a full tank of diesel, but at least they didn’t require me to return with a full tank (though seems like I bought them some for free).

Bahrain
Peugeot 3008
September 9, 2023

Pros: Welcoming and friendly staff

Cons: telecard for toll payment to avoid manual/cash payments will be an option for improvement - Arrangement to deliver the car outside normal working hour

United States of America (USA)
Skoda Scala
September 5, 2023

Pros: Agents were very fast and helpful. Overall process was just very efficient.

Cons: N/A

Canada
Peugeot 5008 5+2
August 28, 2023

Pros: Efficient staff. Great English.

Cons: 1) The rental category was not available. I booked a 7-seta SUV and offered me a commercial mini-van so my only choice was to downgrade to a 5-seat. 2) Not familiar with how DiscoverCars insurance works.

Israel
Peugeot 3008
August 28, 2023

Pros: Efficiency and speed

Cons: They didnt have someone to explein me hoe to connect their child seat to the car.

Slovenia
Fiat Panda
August 27, 2023

Pros: Nothing. Do not listen and take care of customers at all.

Cons: Everything. No customer focus and understanding the situation. It is very sad,that car rental company understood the situation with credit card,helped us further with advices,but broker discover cars no customer orientation or helpfulness. And i lost money for car i could not pick.

Australia
Volkswagen T-Cross
August 24, 2023

Pros: Fast efficient service.

Cons: Didn't get a written contract emailed to me personally when signed. A copy would have been handy. However was good having the voucher to understand all requirements (term and condition)

New Zealand
Fiat Panda
August 23, 2023

Pros: Ease of pick up and drop off.

Cons: We found 5 pebbles laying in the boot, an entry ticket between front passenger seats, back seat was dirty, only had 3/4 fuel (not full). I said the car was not clean to the agent but all they said is that it had been cleaned and it would be noted on my contract, poor form! It did not identify that this vehicles as a hybrid when I made the booking, however it was and was very low on power driving on the motorway. The hybrid did not work over about 25 degrees and Italian is hot in August.

Israel
Peugeot 5008 5+2
August 22, 2023

Cons: When making the reservation we did not insert the flight number and arrival and when we got to the counter we were told that the reservation is canceled automatically after one hour.

Canada
Skoda Scala
August 22, 2023

Pros: Going around in circles got me extremely worried and even though I knew I had missed my flight, when the office opened, the attendant was very helpful and also dropped me to the airport trying to help me make the flight. However it was wrong on the part of the agent at the pick up point to tell me the drop off was at the airport.

Cons: There needs to be clear instructions on drop off and if out of working hours at the time of car pick up

Canada
Volkswagen T-Cross
August 20, 2023

Pros: Personal was very helpful and polite

Cons: Was billed twice and need to wait for credit

Canada
Toyota Yaris
August 19, 2023

Pros: Wonderful service and they were fluent in English

Cons: They didn't have the smaller car size I originally requested, I ended up with a bigger station wagon

Norway
Peugeot 5008 5+2
August 19, 2023

Cons: Total scam. Took €100 for diesel even when the tank was empty. When i pointed that out they said i will get back €100 but i didnt get that back. They wont accept my card and had 100 reasons about what the problem was. Would never ever rent a car through discover cars or through rental plus.

Australia
Peugeot 3008
August 18, 2023

Pros: Staff very helpful

Italy
Skoda Scala
August 17, 2023

Pros: Everything. This was my first time to rent a car but I would definitely do it again .

Cons: I do not have any complaints .

United Kingdom
Renault Captur
August 13, 2023

Pros: I found the agents very helpful - our car was quite new but was already damaged which they pointed out to me

Cons: The agents did tell me there were plenty of petrol stations to use to return the car full but there were none visible near to the airport so we incurred a cost as we could not fill the car up

Canada
Volkswagen T-Cross
August 12, 2023

Pros: I loved the way they handled the situation .

Belgium
Skoda Scala
August 12, 2023

Pros: Excellent service for the price

United Kingdom
Fiat 500X
August 10, 2023

Pros: I was able to check out & get on my way quickly. The team were very friendly & professional.

Canada
Fiat Panda
August 7, 2023

Pros: good costomer service

Cons: hard to find web site for rentalplus only

Australia
Peugeot 3008
August 6, 2023

Pros: Great customer service

Cons: Not explaining all the fine print

United States of America (USA)
Skoda Scala
August 5, 2023

Pros: Very friendly staff.

Cons: We were told that we could get back the VAT tax, but in the airport terminal we were told that it is not possible.

United Kingdom
Fiat 500
August 4, 2023

Pros: friendly desk attendant

Cons: they didn't rent me the car and charged me in full

Sweden
Ford Focus STW
August 2, 2023

Pros: Very professional and service minded representative at car pick up and drop off (the same girl)!

Norway
Fiat 500X
August 1, 2023

Pros: Sara was very helpful!! Her English was very good, easy to communicate!!!

United States of America (USA)
Fiat 500X
August 1, 2023

Pros: Quick Check-in/Check-out. Price transparency and cordiality of the staff.

United States of America (USA)
Volkswagen T-Cross
July 31, 2023

Pros: Efficiency and responsiveness.

Cons: Space to drive through and park in the garage is so tight and almost impossible to avoid scratching the rental car!

United States of America (USA)
Fiat Panda
July 30, 2023

Pros: Pick up and return reasonably quick. PriceMUCH better than big named companies. Insurance options adequate

Cons: No spare tire

South Africa
Toyota Yaris
July 30, 2023

Pros: i battaled to find them but i got them

Canada
Audi A3 Sportback
July 28, 2023

Pros: Great pricing. Ease of booking. Reasonably priced third party insurance.

Saudi Arabia
Land Rover Discovery Sport
July 24, 2023

Pros: Nothing

Cons: Car not present at time of arrival. So they cancel the order and did not give us any option and no refund for what we paid for it.

Canada
Audi A3 Sportback
July 23, 2023

Pros: Our original vehicle was not available but we did get something similar and bigger which we needed.

Cons: The vehicle was not checked thoroughly. I didn’t feel safe driving with warning lights coming on and it was not my responsibility to top up other fluids on the vehicle.

New Zealand
Skoda Scala
July 21, 2023

Pros: Service, vehicle and understanding

Cons: Nothing, everything was perfect

Israel
Fiat 500X
July 20, 2023

Pros: Car was clean and new!

Cons: Car pick up was long, car return was far from the airport

Canada
Fiat 500X
July 18, 2023

Pros: Professional and efficient.

Cons: Were a little stressed to not find the Rental Plus desk at the main car rental desks at the airport with the people not so helpful to direct us to the proper place.

Canada
Volkswagen T-Cross
July 16, 2023

Pros: Flavia was nice

Cons: There is no service. My hotel was in Rome downtown and I went to pick up the car at Rome airport. So they don’t have cars they told me be back in for hours. I returned to Rome by taxi again and when I’m back to Rome airport and they don’t have the car, was a nightmare. I took the insurance with you, so I wanna claim at lease the bills for my taxi cab.

Slovakia
Ford EcoSport
July 13, 2023

Pros: it was fast and smooth, deposit back within 6 days, easy pick up and drop off

Cons: washer fluid was on low level

Finland
Ford Focus STW
July 13, 2023

Pros: The handling of car break-in situation right after the check-out. We got a new car and very clear instructions on how to handle the insurance claim.

Cons: We followed the Car rental signs in the airport and it took some time to realize that your office was elsewhere. Having a smaller replacement car (after the break-in) was a minor inconvinience, but understandable. One recommendation: As most people who need a station wagon have a lot of luggage, it would be good to have at least the rear windows heavily tinted so the contents would not be as visible for thieves.

United States of America (USA)
Volkswagen T-Cross
July 12, 2023

Pros: Agents were efficient and friendly

Cons: The car was given to me with no gas and I had to fill up at nearest station. There was also garbage in the car from the previous rental.

United Arab Emirates
Peugeot 5008 5+2
July 12, 2023

Pros: Easy drop off and clearence

Cons: Car was not cleaned.

United States of America (USA)
Fiat Panda
July 10, 2023

Pros: Great car. Great agents. Great and easy to use service. No trouble and didn’t force me to pay extra like last years autovia rental!

Norway
Peugeot 3008
July 10, 2023

Pros: Great

Cons: Didn`t get my deposit back when returning the car. Had to wait till the next day

Canada
Fiat 500X
July 8, 2023

Pros: staff very efficient, very clear and straight to the point. They did not have the car category and promptly offered upgrade to upper category.

Cons: the car was not very clean, despite being a new car. Tank was not 8/8 at pick up, but not a big issue.

United States of America (USA)
Toyota Yaris
July 7, 2023

Pros: Nice car. Nice employee at pick up in Rome. Fast drop off.

Cons: The location where the car pick up is in Rome airport is not where the other counters are. Super confusing and not enough information on the paperwork to help me figure it out. We wasted lots of time trying to find them.

United States of America (USA)
Fiat Panda
July 6, 2023

Pros: super agents. we received an nice upgrade too!

United States of America (USA)
Fiat 500
July 4, 2023

Pros: Great customer service.

Cons: Nothing

United States of America (USA)
Toyota Yaris
July 3, 2023

Pros: The agents were friendly and efficient, and the whole experience took very little time.

United States of America (USA)
Ford EcoSport
July 3, 2023

Pros: Agents were very pleasant, friendly and professional. Took no time at all.

Cons: Lack of signage to find rental car desk (not with other rental car offices, but located in garage).

Israel
Audi A3 Sportback
July 2, 2023

Pros: Nothing

Cons: Response: My recent experience with RentalPlus, unfortunately, fell short of expectations on multiple fronts. The first issue arose when we collected our rental vehicles. We had specifically ordered two automatic cars, but upon arrival (which was, by the way, a challenge due to the absence of clear directions to the pickup location), we were informed that only one automatic vehicle was available. Moreover, this available car wasn't even the model we had originally booked. As an alternative, R

Israel
Peugeot 3008
July 2, 2023

Pros: Nothing

Cons: Almost everything, they didn't have an automatic vehicle for us as we ordered, they did nothing to resolve it, finally they offered us to take a gear vehicle for 1day and then comeback to swapped it with automatic, they didn't reach us or told is anything and we were charged the full price

United States of America (USA)
Citroen Spacetourer
July 1, 2023

Pros: Lousy service.

Cons: Talk to four persons to resolve the AC issue and was never called back and with no solution to the AC problem. The van was not checked if AC works prior to renting it to me. The van without AC is not acceptable because back windows can’t open.

New Zealand
Fiat 500
July 1, 2023

Pros: Very efficient

United States of America (USA)
Fiat Panda
June 28, 2023

Pros: Very friendly and spoke perfect Enlish

United States of America (USA)
Audi A4 STW
June 28, 2023

Pros: Awesome service from Alessio the rep we worked with to pick up the car. Very nice and very efficient. Also provided free upgrade as we're out of the wagon we reserved, worked out great!

Cons: Very minor, need to correct the arrow direction pointing to their office, it's reversed/ in wrong direction

Turkey
Fiat Panda
June 25, 2023

Pros: The staff were really nice.

Cons: We could not find the office at venice.

Australia
Fiat 500
June 23, 2023

Cons: There were old biscuits and receipts found in the glove box.

United States of America (USA)
Volkswagen T-Cross
June 22, 2023

Pros: People at RentalPlus were great and really worked with us.

Cons: New car did not have a spare tire or the diesel additive needed. At one point we could not turn the car back on because it did not have AdBlue.

United States of America (USA)
Skoda Scala
June 22, 2023

Pros: RentalPlus was amazing. The agents were kind and helpful and fair and honest. The cars were great.

Cons: Cars were great and staff was amazing.

Canada
Peugeot 3008
June 21, 2023

Pros: Absolutely nothing!

Cons: Poor location, poor signage, poor staff, bought full insurance and it’s a good thing. Rental plus is ripping off the insurance company for a small not thru the paint scratch. The car was scratched on every panel when picked up. Did not get the car we booked. I would pay the extra to use a professional rental company. Never will I book with rental plus again. By the way, I am a car dealer and know what a scratch is and what is not. Rude employees at rental plus.

Canada
Audi A3 Sportback
June 21, 2023

Pros: Quick, efficient

Cons: Almost too quick

Canada
Kia Sportage
June 20, 2023

Cons: I wasnt informed that the dropoff in Venice is not at the airport. And what's the process is to go from the dropoff to the airport. This rental shouldnt have been an option as I had selected the airport as my dropoff point.

Italy
Fiat 500
June 17, 2023

Pros: New car

Cons: In 5 days they were not able to provide me with the code to unblock the led screen so I could not connect my telephone nor listen to the radio.

Australia
Fiat 500X
June 14, 2023

Pros: Quick, helpful.

Cons: Hard to find the desk in Rome.

United States of America (USA)
Fiat 500
June 8, 2023

Pros: Very pleasant service

Cons: The exterior of the car was very dirty. I needed to stop to clean the side view mirrors because the view was very bad.

New Zealand
Fiat 500X
June 7, 2023

Pros: Easy booking and straightforward pickup. Car was great, reliable and in good condition. We would certainly use rentalplus again, with more bodywork photos for our own security.

Cons: The exterior of the car was very dirty and dusty on pickup, so it wasn't easy for us to see minor scratches to make notes of them. This then caused a bit of a dispute on drop off over a very small scuff on the wing mirror not made by us, or noticed by us on pickup. Agents go straight to wing mirrors to check for damage, so lesson learnt in the future - take your own pictures of wing mirrors! Take your own pictures of everything, don't rely on the agents previous damage reports.

Canada
Peugeot 3008
June 7, 2023

Pros: Very professional and explained everything well.

Cons: No issues

Ukraine
Toyota Yaris
June 7, 2023

Pros: The car is new and modern Ford Puma (mileage 10 thousand): electronics, air conditioning, navigator, automatic - a comfortable car for a trip with the family

Cons: deposit 500 euros, competitors charge less

Canada
Skoda Scala
June 5, 2023

Pros: THE PERSON AT THE PICK UP COUNTER WAS AMAZING

Cons: THE RETURN TOOK SOME TIME ONLY BECAUSE THERE WAS ONLY 1 PERSON THERE, IT WAS NOT HIS FAULT

India
Audi A3 Sportback
June 5, 2023

Pros: I had booked an Audi A3, however on taking delivery of car I was not offered the same or even a similar category car. I was downgraded by two levels and offered an Opel Astra. When I tried to refuse Rental Plus told me they would still charge me full. Having no option and being on my Honeymoon I forcefully took delivery. I have filed claim but have received no response on compensation. False marketing and shameful behavior of your company.

Cons: I had booked an Audi A3, however on taking delivery of car I was not offered the same or even a similar category car. I was downgraded by two levels and offered an Opel Astra. When I tried to refuse Rental Plus told me they would still charge me full. Having no option and being on my Honeymoon I forcefully took delivery. I have filed claim but have received no response on compensation. False marketing and shameful behavior of your company.

Finland
Skoda Scala
June 4, 2023

Pros: The car was a good match to what I reserved. The service at the desk was very professional.

Cons: The parking building exit gates were problematic and the tickets for them were not working for several customers. The rental agency staff did their best to help though.

United Kingdom
Fiat 500X
June 4, 2023

Pros: Very friendly and helpful

United Kingdom
Peugeot 3008
May 30, 2023

Pros: Very friendly and helpful

United States of America (USA)
Fiat Panda
May 25, 2023

Pros: Value

Cons: Car was not fully and properly inspected before handing over keys - this added 20 minutes to the pick up but the agent was helpful and made the needed photos and notes to the order so I was not held liable for prior damages.

United States of America (USA)
Fiat Panda
May 24, 2023

Pros: The front desk people are amazing and very friendly.

United States of America (USA)
Skoda Scala
May 23, 2023

Pros: The staff and process were exceptional.

Cons: The car was terrible. They upgraded me to a larger car, which I didn't want in Italy. The Opel Mokka was junk. It didn't handle well, was uncomfortable, not good on gas, several blind spots and the information display didn't work properly. It kept resetting every 20 minutes or so with a loud pop. It also had very little room for luggage for the size of the car.

Greece
Fiat Panda
May 23, 2023

Cons: The car hasn't a radio

Saudi Arabia
Audi A3 Sportback
May 21, 2023

Pros: Quando ho consegnato l'auto mi hanno prelevato 880 euro dal mio conto senza avvisarmi e non me l'hanno restituita

Cons: Quando ho consegnato l'auto mi hanno prelevato 880 euro dal mio conto senza avvisarmi e non me l'hanno restituita

Israel
Peugeot 3008
May 21, 2023

Pros: Fast, courteous and patient service

Canada
Fiat 500
May 18, 2023

Pros: I was afraid to rent a car in italy because most of the reviews have people complaining about scams, but with rental plus everything worked fine. We picked the car at rome Airport without any issues. Just be aware to have a credit card in the name of the renter with available credit for the security deposit. The car was according our expectations, and we didn't have any trouble returning the car at the airport. Just make sure to do the checklist of the vehicle together with a staff team.

United States of America (USA)
Toyota Yaris
May 17, 2023

Pros: Very helpful staff.

Cons: Hard to find the desk, airport signs direct you to B and they are in C. Pick up desk a bit understaffed, had a bit of a wait. Had to take much larger car than I wanted, requested small automatic not available.

United Kingdom
Fiat 500
May 10, 2023

Pros: super helpful and friendly team at Fiumicino. Definitely will use again

United States of America (USA)
Fiat 500
May 10, 2023

Pros: The fees. Sarah the agent at the rental return and pick up at Rome airport was very helpful, pleasant and informative.

Cons: nothing

Israel
Citroen Spacetourer
May 3, 2023

Pros: The office was in roma airport. But the office at milan was afar and I didn’t get clear directions were to to drop the car

United States of America (USA)
Audi A3 Sportback
May 3, 2023

Pros: The pick up in Rome was ok and conveniently located, although the airport is not listing Rental Plus as one of the car rental companies so you can’t follow signs and have to read the instructions in the email. This should have been a red flag but we went with it.

Cons: I ordered and paid for Audi A3 or similar. We ended up with Toyota hybrid which is hardly in the same category but the car functioned well. We were scheduled to drop off the car at Malpensa airport, but the drop off place is not at the airport which is nowhere noted in the contract and the paperwork emailed to us. We had to call the Rome location to find out where to drop off the car as the Malpensa phone number didn’t work. We finally found the drop off location in a nearby village and almost m

United States of America (USA)
Peugeot 3008
May 2, 2023

Pros: Both cars were great. First car was defective (service engine light came on the second day driving it) but as it was brand new and I was the first driver, I can’t fault the rental company. They quickly made a second car available (upgraded us to a luxury auto at no additional expense and it handled great).

Cons: We did have to travel back to Rome to pick up the replacement car which took a day out of our vacation but it was only a minor inconvenience.

Australia
Skoda Scala
April 29, 2023

Pros: Nothing

Cons: Our flight was delayed from Australia to Rome. When we arrived to pickup our car, we were told "we gave your car away. Bad luck. We can't help you. No refund" Such a horrible way to start our holiday after we had book our car months in advance.

Finland
Fiat 500
April 29, 2023

Pros: So friendly and effective!

United Kingdom
Toyota Yaris
April 28, 2023

Pros: Staff was great and easy going!

Cons: It is a bit tricky to find the office and to get the right entrance when returning the car. Some signals within the parking place would be helpful.

Czech Republic
Fiat 500X
April 26, 2023

Pros: Superb service , fast , professional, great everything really

Greece
Volkswagen T-Cross
April 19, 2023

Pros: Quick drop off

Cons: Car not cleaned, agents messed up with what ordered -toddler seat

Israel
Citroen Spacetourer
April 18, 2023

Pros: The car was the same i've order, and it was big enough

Cons: I ordered a child seat for 9-18 Kg, and got a child seat for 0-13 Kg. Which meant that my child was to big for the seat, then I needed to go and buy a new seat and lost a full day because of that.

Iceland
Fiat 500
April 16, 2023

Pros: The agents worked pretty fast, and everything wemt smooth, they really cared about our rental experience and I appreciated that. Problem solving is fast.

Cons: There was nothing I didn’t like because any issue arose, they took care of it.

Ireland
Citroen Spacetourer
April 12, 2023

Pros: The car we rented was not available at the time of pick-up, so the staff were able to find us an immediate alternative within a few minutes.

Cons: We paid for a child booster seat, but one was not provided.

United States of America (USA)
Fiat Panda
April 12, 2023

Pros: Friendly agents

Cons: Could be a little bit more knowledgeable on policies

United States of America (USA)
Citroen Spacetourer
April 10, 2023

Pros: I am very satisfied with my experience

Ireland
Volkswagen T-Cross
March 23, 2023

Cons: When dropping off the car, we had to wait 15 minutes for a shuttle bus to the airport.

Saudi Arabia
Citroen Spacetourer
March 13, 2023

Pros: Everything ok

Cons: Nothing

Turkey
Peugeot 3008
March 8, 2023

Pros: They were helpfull.They didnt insist on selling extra insurance.the cars were new.

Israel
Fiat 500
February 24, 2023

Pros: Fast and hassle-free.

Cons: Nothing.

Turkey
Peugeot 3008
February 16, 2023

Pros: Thank You All

United Kingdom
Toyota Yaris
February 14, 2023

Pros: Very friendly staff

Cons: location

Greece
Peugeot 5008 5+2
December 31, 2022

Pros: They didn't serve me

Cons: The guys were rude

United States of America (USA)
Fiat Panda
December 1, 2022

Cons: Overcharged for insurance

Finland
Fiat Panda
November 22, 2022

Cons: Window cleaning product or water was not checked and tyres was not with right presure i had to stop in gasstation to check and adjjust all tiers right

Turkey
Fiat 500
October 28, 2022

Pros: Very friendly staff, warm welcoming and no hidden things

Cons: Nothing

Canada
Fiat 500
October 14, 2022

Pros: Easy to do business with

Cons: Nothing

United States of America (USA)
Peugeot 2008
October 13, 2022

Pros: Things were as we expected. No surprises. A little challenging to find the pick-up spot, but not difficult after we found it. Good and friendly agent.

Cons: A little hard to know how to navigate the automated parking garage as part of the return process (without knowing how to read Italian).

Malta
Fiat 500
October 12, 2022

Pros: They are very nice people and ready to help

Cons: Full support

United States of America (USA)
Ford EcoSport
October 2, 2022

Pros: Rental car was close to airport on pickup, staff was friendly and competent. Car worked fine.

Cons: Drop off at Bari airport was very hard to find and hand to drag bags a long way to terminal. Really left a bad taste at end of rental.

Italy
Ford EcoSport
September 30, 2022

Pros: Extremely fast and easy

Cons: Nothing

United Kingdom
Fiat 500
September 22, 2022

Pros: Nothing

Cons: Shocking

Belgium
Ford EcoSport
September 19, 2022

Pros: Easy

Cons: Long time to pick up the rental car

United Kingdom
Fiat 500
September 13, 2022

Pros: The people at the desk were fantastic, efficient, friendly and professional. Especially the young lady.

Cons: The car had 2 warning lights on it.

Italy
Peugeot 2008
September 8, 2022

Pros: Easy and convenience

Cons: Nothing to declare

United States of America (USA)
Ford EcoSport
September 4, 2022

Pros: The car was not fully clean or ready for us. They were 2 car seats that were not removed. We also had the message car was in needed off add blue and check up.

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The above prices are only approximate and were last updated at 04:39 on 2024-05-23. Prices may vary based on the booking dates, length of rental, and car class.