RentalPlus at Rome Airport Fiumicino

Cons: Difficulty to find the rental office at the airport.

Pros: I would like to take this opportunity to thank the staff who looked after our rental on 15/9, I am sorry I did not take her name. She was polite, friendly and efficient, and extremely helpful. Top marks to her and all her colleagues at Rental Plus, we will definitely book through them again

Pros: what service?

Pros: Helpful and speedy

Cons: Sometimes unclear when dropping off

Pros: Fast service and car upcrade.

Pros: Everything was easy, no pressure and quick. The car was waiting for us, the staff was very polite and forthcoming. The return was equally efficient. Good company, good service.

Pros: Fast pick up and return. Good customer service.

Pros: As I said above: Friendly, fast, honest, good prices, clean and modern cars. My favorite car rental place at FCO.

Pros: Quick and swift, at first i thought it was fishy that when i picked car up no one did a 360 check of the car with me. So i took a video my self, dropping off there was no game played and statf was kind quick and respectful. Will try them again in the future!

Pros: Professional, Knowledgable representatives. Pleasant experience.

Cons: Difficulty in finding drop off location at airport. Small directional signs.

Cons: Delay and price

Pros: Agents were friendly and helpful.

Cons: I did have to wait a bit to get my car as it was being cleaned. They told me 30 minute , but after 45 when I asked about the status, they said the car wash was closed during lunch time, so i had to wait another 15 mts.. in their defense I did arrive earlier than my scheduled pick-up time. The car was perfect except for a very strong cigarette smell that would not go away.

Pros: Easy to find and easy pick up and drop off. Rental agent spoke excellent English (this was in Rome).

Cons: I would have liked a full tank of diesel, but at least they didn’t require me to return with a full tank (though seems like I bought them some for free).

Pros: Welcoming and friendly staff

Cons: telecard for toll payment to avoid manual/cash payments will be an option for improvement - Arrangement to deliver the car outside normal working hour

Pros: Agents were very fast and helpful. Overall process was just very efficient.

Cons: N/A

Pros: Efficient staff. Great English.

Cons: 1) The rental category was not available. I booked a 7-seta SUV and offered me a commercial mini-van so my only choice was to downgrade to a 5-seat. 2) Not familiar with how DiscoverCars insurance works.

Pros: Efficiency and speed

Cons: They didnt have someone to explein me hoe to connect their child seat to the car.

Pros: Nothing. Do not listen and take care of customers at all.

Cons: Everything. No customer focus and understanding the situation. It is very sad,that car rental company understood the situation with credit card,helped us further with advices,but broker discover cars no customer orientation or helpfulness. And i lost money for car i could not pick.

Pros: Fast efficient service.

Cons: Didn't get a written contract emailed to me personally when signed. A copy would have been handy. However was good having the voucher to understand all requirements (term and condition)

Pros: Ease of pick up and drop off.

Cons: We found 5 pebbles laying in the boot, an entry ticket between front passenger seats, back seat was dirty, only had 3/4 fuel (not full). I said the car was not clean to the agent but all they said is that it had been cleaned and it would be noted on my contract, poor form! It did not identify that this vehicles as a hybrid when I made the booking, however it was and was very low on power driving on the motorway. The hybrid did not work over about 25 degrees and Italian is hot in August.

Cons: When making the reservation we did not insert the flight number and arrival and when we got to the counter we were told that the reservation is canceled automatically after one hour.

Pros: Going around in circles got me extremely worried and even though I knew I had missed my flight, when the office opened, the attendant was very helpful and also dropped me to the airport trying to help me make the flight. However it was wrong on the part of the agent at the pick up point to tell me the drop off was at the airport.

Cons: There needs to be clear instructions on drop off and if out of working hours at the time of car pick up

Pros: Personal was very helpful and polite

Cons: Was billed twice and need to wait for credit

Pros: Wonderful service and they were fluent in English

Cons: They didn't have the smaller car size I originally requested, I ended up with a bigger station wagon

Cons: Total scam. Took €100 for diesel even when the tank was empty. When i pointed that out they said i will get back €100 but i didnt get that back. They wont accept my card and had 100 reasons about what the problem was. Would never ever rent a car through discover cars or through rental plus.

Pros: Staff very helpful

Pros: Everything. This was my first time to rent a car but I would definitely do it again .

Cons: I do not have any complaints .

Pros: I found the agents very helpful - our car was quite new but was already damaged which they pointed out to me

Cons: The agents did tell me there were plenty of petrol stations to use to return the car full but there were none visible near to the airport so we incurred a cost as we could not fill the car up

Pros: I loved the way they handled the situation .

Pros: Excellent service for the price

Pros: I was able to check out & get on my way quickly. The team were very friendly & professional.

Pros: good costomer service

Cons: hard to find web site for rentalplus only

Pros: Great customer service

Cons: Not explaining all the fine print

Pros: Very friendly staff.

Cons: We were told that we could get back the VAT tax, but in the airport terminal we were told that it is not possible.

Pros: friendly desk attendant

Cons: they didn't rent me the car and charged me in full

Pros: Very professional and service minded representative at car pick up and drop off (the same girl)!

Pros: Sara was very helpful!! Her English was very good, easy to communicate!!!

Pros: Quick Check-in/Check-out. Price transparency and cordiality of the staff.

Pros: Efficiency and responsiveness.

Cons: Space to drive through and park in the garage is so tight and almost impossible to avoid scratching the rental car!

Pros: Pick up and return reasonably quick. PriceMUCH better than big named companies. Insurance options adequate

Cons: No spare tire

Pros: i battaled to find them but i got them

Pros: Great pricing. Ease of booking. Reasonably priced third party insurance.

Pros: Nothing

Cons: Car not present at time of arrival. So they cancel the order and did not give us any option and no refund for what we paid for it.

Pros: Our original vehicle was not available but we did get something similar and bigger which we needed.

Cons: The vehicle was not checked thoroughly. I didn’t feel safe driving with warning lights coming on and it was not my responsibility to top up other fluids on the vehicle.

Pros: Service, vehicle and understanding

Cons: Nothing, everything was perfect

Pros: Car was clean and new!

Cons: Car pick up was long, car return was far from the airport

Pros: Professional and efficient.

Cons: Were a little stressed to not find the Rental Plus desk at the main car rental desks at the airport with the people not so helpful to direct us to the proper place.

Pros: Flavia was nice

Cons: There is no service. My hotel was in Rome downtown and I went to pick up the car at Rome airport. So they don’t have cars they told me be back in for hours. I returned to Rome by taxi again and when I’m back to Rome airport and they don’t have the car, was a nightmare. I took the insurance with you, so I wanna claim at lease the bills for my taxi cab.

Pros: it was fast and smooth, deposit back within 6 days, easy pick up and drop off

Cons: washer fluid was on low level

Pros: The handling of car break-in situation right after the check-out. We got a new car and very clear instructions on how to handle the insurance claim.

Cons: We followed the Car rental signs in the airport and it took some time to realize that your office was elsewhere. Having a smaller replacement car (after the break-in) was a minor inconvinience, but understandable. One recommendation: As most people who need a station wagon have a lot of luggage, it would be good to have at least the rear windows heavily tinted so the contents would not be as visible for thieves.

Pros: Agents were efficient and friendly

Cons: The car was given to me with no gas and I had to fill up at nearest station. There was also garbage in the car from the previous rental.

Pros: Easy drop off and clearence

Cons: Car was not cleaned.

Pros: Great car. Great agents. Great and easy to use service. No trouble and didn’t force me to pay extra like last years autovia rental!

Pros: Great

Cons: Didn`t get my deposit back when returning the car. Had to wait till the next day

Pros: staff very efficient, very clear and straight to the point. They did not have the car category and promptly offered upgrade to upper category.

Cons: the car was not very clean, despite being a new car. Tank was not 8/8 at pick up, but not a big issue.

Pros: Nice car. Nice employee at pick up in Rome. Fast drop off.

Cons: The location where the car pick up is in Rome airport is not where the other counters are. Super confusing and not enough information on the paperwork to help me figure it out. We wasted lots of time trying to find them.

Pros: super agents. we received an nice upgrade too!

Pros: Great customer service.

Cons: Nothing

Pros: The agents were friendly and efficient, and the whole experience took very little time.

Pros: Agents were very pleasant, friendly and professional. Took no time at all.

Cons: Lack of signage to find rental car desk (not with other rental car offices, but located in garage).

Pros: Nothing

Cons: Response: My recent experience with RentalPlus, unfortunately, fell short of expectations on multiple fronts. The first issue arose when we collected our rental vehicles. We had specifically ordered two automatic cars, but upon arrival (which was, by the way, a challenge due to the absence of clear directions to the pickup location), we were informed that only one automatic vehicle was available. Moreover, this available car wasn't even the model we had originally booked. As an alternative, R

Pros: Nothing

Cons: Almost everything, they didn't have an automatic vehicle for us as we ordered, they did nothing to resolve it, finally they offered us to take a gear vehicle for 1day and then comeback to swapped it with automatic, they didn't reach us or told is anything and we were charged the full price

Pros: Lousy service.

Cons: Talk to four persons to resolve the AC issue and was never called back and with no solution to the AC problem. The van was not checked if AC works prior to renting it to me. The van without AC is not acceptable because back windows can’t open.

Pros: Very efficient

Pros: Very friendly and spoke perfect Enlish

Pros: Awesome service from Alessio the rep we worked with to pick up the car. Very nice and very efficient. Also provided free upgrade as we're out of the wagon we reserved, worked out great!

Cons: Very minor, need to correct the arrow direction pointing to their office, it's reversed/ in wrong direction

Pros: The staff were really nice.

Cons: We could not find the office at venice.

Cons: There were old biscuits and receipts found in the glove box.

Pros: People at RentalPlus were great and really worked with us.

Cons: New car did not have a spare tire or the diesel additive needed. At one point we could not turn the car back on because it did not have AdBlue.

Pros: RentalPlus was amazing. The agents were kind and helpful and fair and honest. The cars were great.

Cons: Cars were great and staff was amazing.

Pros: Absolutely nothing!

Cons: Poor location, poor signage, poor staff, bought full insurance and it’s a good thing. Rental plus is ripping off the insurance company for a small not thru the paint scratch. The car was scratched on every panel when picked up. Did not get the car we booked. I would pay the extra to use a professional rental company. Never will I book with rental plus again. By the way, I am a car dealer and know what a scratch is and what is not. Rude employees at rental plus.

Pros: Quick, efficient

Cons: Almost too quick

Cons: I wasnt informed that the dropoff in Venice is not at the airport. And what's the process is to go from the dropoff to the airport. This rental shouldnt have been an option as I had selected the airport as my dropoff point.

Pros: New car

Cons: In 5 days they were not able to provide me with the code to unblock the led screen so I could not connect my telephone nor listen to the radio.

Pros: Quick, helpful.

Cons: Hard to find the desk in Rome.

Pros: Very pleasant service

Cons: The exterior of the car was very dirty. I needed to stop to clean the side view mirrors because the view was very bad.

Pros: Easy booking and straightforward pickup. Car was great, reliable and in good condition. We would certainly use rentalplus again, with more bodywork photos for our own security.

Cons: The exterior of the car was very dirty and dusty on pickup, so it wasn't easy for us to see minor scratches to make notes of them. This then caused a bit of a dispute on drop off over a very small scuff on the wing mirror not made by us, or noticed by us on pickup. Agents go straight to wing mirrors to check for damage, so lesson learnt in the future - take your own pictures of wing mirrors! Take your own pictures of everything, don't rely on the agents previous damage reports.

Pros: Very professional and explained everything well.

Cons: No issues

Pros: The car is new and modern Ford Puma (mileage 10 thousand): electronics, air conditioning, navigator, automatic - a comfortable car for a trip with the family

Cons: deposit 500 euros, competitors charge less

Pros: THE PERSON AT THE PICK UP COUNTER WAS AMAZING

Cons: THE RETURN TOOK SOME TIME ONLY BECAUSE THERE WAS ONLY 1 PERSON THERE, IT WAS NOT HIS FAULT

Pros: I had booked an Audi A3, however on taking delivery of car I was not offered the same or even a similar category car. I was downgraded by two levels and offered an Opel Astra. When I tried to refuse Rental Plus told me they would still charge me full. Having no option and being on my Honeymoon I forcefully took delivery. I have filed claim but have received no response on compensation. False marketing and shameful behavior of your company.

Cons: I had booked an Audi A3, however on taking delivery of car I was not offered the same or even a similar category car. I was downgraded by two levels and offered an Opel Astra. When I tried to refuse Rental Plus told me they would still charge me full. Having no option and being on my Honeymoon I forcefully took delivery. I have filed claim but have received no response on compensation. False marketing and shameful behavior of your company.

Pros: The car was a good match to what I reserved. The service at the desk was very professional.

Cons: The parking building exit gates were problematic and the tickets for them were not working for several customers. The rental agency staff did their best to help though.

Pros: Very friendly and helpful

Pros: Very friendly and helpful

Pros: Value

Cons: Car was not fully and properly inspected before handing over keys - this added 20 minutes to the pick up but the agent was helpful and made the needed photos and notes to the order so I was not held liable for prior damages.

Pros: The front desk people are amazing and very friendly.

Pros: The staff and process were exceptional.

Cons: The car was terrible. They upgraded me to a larger car, which I didn't want in Italy. The Opel Mokka was junk. It didn't handle well, was uncomfortable, not good on gas, several blind spots and the information display didn't work properly. It kept resetting every 20 minutes or so with a loud pop. It also had very little room for luggage for the size of the car.

Cons: The car hasn't a radio

Pros: Quando ho consegnato l'auto mi hanno prelevato 880 euro dal mio conto senza avvisarmi e non me l'hanno restituita

Cons: Quando ho consegnato l'auto mi hanno prelevato 880 euro dal mio conto senza avvisarmi e non me l'hanno restituita

Pros: Fast, courteous and patient service

Pros: I was afraid to rent a car in italy because most of the reviews have people complaining about scams, but with rental plus everything worked fine. We picked the car at rome Airport without any issues. Just be aware to have a credit card in the name of the renter with available credit for the security deposit. The car was according our expectations, and we didn't have any trouble returning the car at the airport. Just make sure to do the checklist of the vehicle together with a staff team.

Pros: Very helpful staff.

Cons: Hard to find the desk, airport signs direct you to B and they are in C. Pick up desk a bit understaffed, had a bit of a wait. Had to take much larger car than I wanted, requested small automatic not available.

Pros: super helpful and friendly team at Fiumicino. Definitely will use again

Pros: The fees. Sarah the agent at the rental return and pick up at Rome airport was very helpful, pleasant and informative.

Cons: nothing

Pros: The office was in roma airport. But the office at milan was afar and I didn’t get clear directions were to to drop the car

Pros: The pick up in Rome was ok and conveniently located, although the airport is not listing Rental Plus as one of the car rental companies so you can’t follow signs and have to read the instructions in the email. This should have been a red flag but we went with it.

Cons: I ordered and paid for Audi A3 or similar. We ended up with Toyota hybrid which is hardly in the same category but the car functioned well. We were scheduled to drop off the car at Malpensa airport, but the drop off place is not at the airport which is nowhere noted in the contract and the paperwork emailed to us. We had to call the Rome location to find out where to drop off the car as the Malpensa phone number didn’t work. We finally found the drop off location in a nearby village and almost m

Pros: Both cars were great. First car was defective (service engine light came on the second day driving it) but as it was brand new and I was the first driver, I can’t fault the rental company. They quickly made a second car available (upgraded us to a luxury auto at no additional expense and it handled great).

Cons: We did have to travel back to Rome to pick up the replacement car which took a day out of our vacation but it was only a minor inconvenience.

Pros: Nothing

Cons: Our flight was delayed from Australia to Rome. When we arrived to pickup our car, we were told "we gave your car away. Bad luck. We can't help you. No refund" Such a horrible way to start our holiday after we had book our car months in advance.

Pros: So friendly and effective!

Pros: Staff was great and easy going!

Cons: It is a bit tricky to find the office and to get the right entrance when returning the car. Some signals within the parking place would be helpful.

Pros: Superb service , fast , professional, great everything really

Pros: Quick drop off

Cons: Car not cleaned, agents messed up with what ordered -toddler seat

Pros: The car was the same i've order, and it was big enough

Cons: I ordered a child seat for 9-18 Kg, and got a child seat for 0-13 Kg. Which meant that my child was to big for the seat, then I needed to go and buy a new seat and lost a full day because of that.

Pros: The agents worked pretty fast, and everything wemt smooth, they really cared about our rental experience and I appreciated that. Problem solving is fast.

Cons: There was nothing I didn’t like because any issue arose, they took care of it.

Pros: The car we rented was not available at the time of pick-up, so the staff were able to find us an immediate alternative within a few minutes.

Cons: We paid for a child booster seat, but one was not provided.

Pros: Friendly agents

Cons: Could be a little bit more knowledgeable on policies

Pros: I am very satisfied with my experience

Cons: When dropping off the car, we had to wait 15 minutes for a shuttle bus to the airport.

Pros: Everything ok

Cons: Nothing

Pros: They were helpfull.They didnt insist on selling extra insurance.the cars were new.

Pros: Fast and hassle-free.

Cons: Nothing.

Pros: Thank You All

Pros: Very friendly staff

Cons: location

Pros: They didn't serve me

Cons: The guys were rude

Cons: Overcharged for insurance

Cons: Window cleaning product or water was not checked and tyres was not with right presure i had to stop in gasstation to check and adjjust all tiers right

Pros: Very friendly staff, warm welcoming and no hidden things

Cons: Nothing

Pros: Easy to do business with

Cons: Nothing

Pros: Things were as we expected. No surprises. A little challenging to find the pick-up spot, but not difficult after we found it. Good and friendly agent.

Cons: A little hard to know how to navigate the automated parking garage as part of the return process (without knowing how to read Italian).

Pros: They are very nice people and ready to help

Cons: Full support

Pros: Rental car was close to airport on pickup, staff was friendly and competent. Car worked fine.

Cons: Drop off at Bari airport was very hard to find and hand to drag bags a long way to terminal. Really left a bad taste at end of rental.

Pros: Extremely fast and easy

Cons: Nothing

Pros: Nothing

Cons: Shocking

Pros: Easy

Cons: Long time to pick up the rental car

Pros: The people at the desk were fantastic, efficient, friendly and professional. Especially the young lady.

Cons: The car had 2 warning lights on it.

Pros: Easy and convenience

Cons: Nothing to declare

Pros: The car was not fully clean or ready for us. They were 2 car seats that were not removed. We also had the message car was in needed off add blue and check up.