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Ok Mobility at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We did not get our car
Pros: Nothing, the guy was terrible nothing but a scam
Cons: Everything, won't be in business long. This location is off site of the airport. This car rental business they are scammers. Beware, low price to lure you in and there going to charge you for scratches they say that are marks at best.
Pros: Car was enpty of fuel on pick up but considering they had to walk the lot to find one for us after the booking was cancelled, probably the least of our worries.
Cons: Booking cancelled. Couldn't contact them on any provided numbers while waiying in cold, wet at Irport and then had to overpay for a taxi to get there (obviously no pick up because car cancelled without our knowledge)
Pros: There is a lady called Catarina, which will yell at you for absolutely any reason. So get ready to be mistreated. Findo your car somewhere else.
Cons: Because of Catarina and the lack of transparency while picking up the car. She does not look at the car, she tells you to do it and take picture in which she will ask you for the pictures after the rental, because she just didnt look at the car. So if you want to ignore me, take pictures of every inch of the car, she will not do it as she is supposed to do.
Pros: The return was easy
Cons: They gave away my car and were not willing to accommodate. Was forced to pay an extra 300 Euros to get a car when it was no fault of mine. The flight was delayed by 5 hours (storm in Canada) and no possibility of calling the company as we were on the flight and then needed to catch a connecting flight.
Pros: Nothing because they are very crook people and they abuse us when they see us night time with family and luggage is in the rain .
Cons: Nothing because they are very crook people and they abuse us when they see us night time with family and luggage is in the rain And we have no other options and they are keep rushing us to do as they say otherwise they are leaving and office will be closed until tomorrow.
Cons: My booking fee that I paid was not recognized by Ok Mobility and I am still waiting for a refund from Discover cars.
Pros: It was fast cheap and great service.
Cons: It was hard finding the shuttle at the airport. We ended up taking a taxi to get to the location. They charged us €20 in the taxi, and then the agents were very understanding and credited my account
Pros: One of the original cars offered was a 5+2. Not large enough for our party. This was corrected however by replacing the 5+2 vehicle with an additional 7 seater we were charged an additional €250 for each car.
Pros: I didn’t like anything except returning the car.
Cons: They gave away my car. I will never rent another car from you. And I will be going on my social media to share what happened and how I was treated and scammed to pay an additional 483 euro
Pros: The drop off was quick and smooth
Cons: The agent up sold us on a driving package and tried convincing us a smaller version was fine. Eventually we got a bigger version but it wasn't clean. Clean filter for the diesel wasn't replaced so the driving wasn't smooth.
Pros: Agents clarified the arrangements with them vice Discover. They also recommended full coverage insurance to include road side assistance in event of a mechanical problem
Cons: Additional charges
Cons: Checking in, the car being cracked up, service lights on and battery dying.
Cons: The car I requested was not what I ordered. The price was much higher than I agreed to online.
Pros: Car was in good condition
Pros: Quick and easy
Cons: I do wish there was a dedicated phone number available to speak with a rep.
Pros: Polite staff
Pros: Car had a broken side mirror but was acceptable
Cons: Deceptive pricing
Pros: Nothing. A scam.
Cons: Everything. A scam.
Cons: The service was fine, but finding the place was very difficult! We were almost late for our drop off time because we went in circles looking for it.
Pros: Ease of drop off
Cons: Push for insurance, but in the end very thankful we took it!
Pros: No service. Took over 2 hours to pick up the car. Was charged double insurance, once through online and then again at the desk. Condition of the car was horrendous. Felt unsafe, it constantly made noise while breaking and being driven.
Pros: Staff willingness to understand one’s need, and change to our specific need
Pros: After discussing back and forward they became more friendly and service minded. But first impression not good.
Cons: Not a lot of information about insurance and expensive insurance.
Cons: Everything. We were stranded for 3 weeks with a car that was not safe on road and no one called us back. The number for road assistance was not in service!!!!
Cons: I did not even find the car I book. Extremely unprofessional and terrible service.
Pros: Car provided from host company. You still have our deposit. I paid this for a total of 3 cars. Total scam.
Cons: Agent provided three excellent cars. Discovery Cars have not refunded our deposits. Feel a victim of fraud.
Pros: Efficient and friendly service!
Cons: Not on premises. A short shuttle ride away from Fiumicino airport but a great shuttle with an amazing and entertaining driver!
Pros: Quick and easy.
Pros: Nothing. They are a scam and threatened us and gave us the car only after we agreed to pay the extra $327 for their insurance, even though we had our pre-paid full coverage with discover cars.
Cons: They are a scam and should be held accountable for their mafia business. Or else Discover Cars agrees with their business and scam customer together.
Pros: The car was ready
Cons: While putting my data into the system with my documents the staff members were talking between each other and making jokes. I found it rude and unprofessional. The other thing is that noone marked in the system/agreement and scratches or that the tank wasn't full. We had take photos of everything ourselves. Ridiculous.
Pros: Everything was perfect
Pros: The staff were pleasant
Cons: At 30Km the car key was intermittent and there was a pronounced noise from the rear axle.
Pros: What car?
Cons: We didnt get any car.
Cons: Everything. Not organized, didn't give us the car that was promised and confirmed and didn't have one available. Car they gave us didn't have GPS that it should have and they didn't even offer money off. They saw we were desperate for a car and new they had us where they wanted us. They also didn't tell us that the car was diesel and that we needed an "add blue" fluid and we found out 3 hours away from Rome and had to find this in order to make sure the car worked.
Pros: Absolutely nothing
Cons: That you did not provide an essential service which was promised.
Pros: they exploit you - not a sustainable business
Cons: a total scam - the last option only
Cons: I had several calls with Discover and Ok Mobility to determine the cars appropriateness. It was not appropriate at all and I had to get a different car which was much more expensive. It was new.....but a terrible car with manual transmission
Pros: The representative was helpful in navigating the problem.
Cons: The car that I reserved was not available and no satisfactory replace for it was available either.
Cons: Having to purchase additional insurance which I already had. Would like that amount reimburse!
Pros: customer service was exceptional - BUT I would have rented a smaller vehicle - but one was not available for an automatic
Cons: the shuttle bus WAS not at the airport - this cost me $40 EU to transport my family
Pros: The agent tried to help us when we explained that we didn’t know how to drive a standard car.
Cons: The car had NO gas when we picked it up. They apologized, but still…. We couldn’t get the car we were promised. We returned the car early and got no refunds.
Pros: Absolutely nothing
Cons: Damaged car, insurance rip off, impossible to find shuttle
Cons: No clear marking for shuttle pick-up and drop off area at airport
Pros: Absolutely nothing
Cons: It's a scam. I reserved with Amex, only to be told at FCO that they don't take Amex. They demanded a larger security deposit because I didn't have an International Driver's License (no other company has done this.) The desk was unattended. The shuttle was poorly marked and hard to find. When the attendant finally showed up, she was rude and unhelpful. I had to rent a car elsewhere and pay non internet rates. You are AWFUL.
Pros: To have a better communication regarding the pick up point of park and go We got frustrated and took a taxi to The Via Portuense lication
Pros: Check in agent Riccardo was excellent..very efficient and friendly
Cons: Every few hundred kms the GPS, AC shut down so had to restart the car to reboot the system. I let the agent know when returning the car.
Pros: Drop off was easy as I had full coverage
Cons: €145 extra at the desk and wouldn't accept an official Irish document to replace a physical card
Pros: The service was efficient.
Cons: Ok rent a car refused to honor the rental agreement due to the pick up delay of more than 59 minutes with additional charges that we were forced to pay.
Pros: The car was good quality.
Cons: Dishonest. Did not want to release the car because I do not have international driving license. The canadian license is in both french and english. They wanted to increase the charge by 800 euros. I told the lady she is exaggerating and she dropped it to 600 euros. It gave me the impression of Grand Bazar in Istanbul. Holding everybody hostage to squeeze more money above the contract. They did the same thing to 3 customers before me. Once I paid, there was no need for international license.
Pros: The pickup and dropoff process was smooth. The blocked amount was released on the same day which was a good surprise.
Cons: I wasn't very confident about dropoff because I received no signature or any formal confirmation.
Cons: Not easy to find outside of airport and then a few miles away for actual car pick-up. Seems like everyone picking up a car had some issue. I finally gave up and went back to the airport and quickly rented a vehicle from a real company.
Cons: The agency didn’t have the car or even kind of car that I reserved and didn’t have a choice to offer me except one car which was completely different than what I reserved and not the car I wanted. I had to take a different class of car and pay more for the car and for the insurance although you let me understand that I payed for a total coverage. The experience at the car agency ruined the beginning of my vacation.
Pros: When I arrive at the site after 24h of flight, the lady at the reception told me that by booking was cancelled because i was 30 minutes late. I had to find another rental car place in italy when i don't speak italian
Cons: When I arrive at the site after 24h of flight, the lady at the reception told me that by booking was cancelled because i was 30 minutes late. I had to find another rental car place in italy when i don't speak italian
Cons: Bad, unclear, unrealistic policies. Would absolutely not rent again.
Pros: Nothing...fraudulent operator.
Cons: Fraudulent operator...our reservation was not honoured, cancelled in fact because we were 20 minutes late after having to wait to get to their off-site location and having to wait outside their rental office for Covid protocols. Couldn't even reach them on the phone as required by our Reservation Agreement to say we were waiting.
Pros: Price, location, helpful staff
Cons: Nothing. Everything was great.
Pros: The car was a completely disaster scratched and damages in all parts
Pros: When I arrived at the desk the agent claimed that in order to be able to drive the car out of the city (so where the airport is) in Italy is mandatory to have winter tyres or chains on board and that I had to pay an extra 40 pounds on the cost of the rental as if this was considered "extra equipment". I argued that when a customer rents a car, they should be able to drive legally without having to pay extra do comply to current regulations. Also the car was given with an empty tank.
Cons: They tank was empty and the agreement was for a full to full, but they said they didn't have time to fill it (!), they tried to charge me extra for winter tyres that In Italy are mandatory. Very dishonest company.
Pros: It was very difficult to find the pickup bus in airport arrival. Signs are not place at the pickup point to recognise the name of the company.
Pros: Great service, very easy drop off
Cons: Difficult to find the lot
Pros: The drop off was fast
Cons: I was need them during my travel and they was unavailable. I was need to wait on the line for 40 minutes. And I called for 4 different numbers until I got service. The expensive price of the insurance is shocking compared to the service I received from the company Ok rent a car. They don’t have any alternative way to help you if facing a problem during your trip. The only thing they can do is take the car back and leave you in middle of the road.
Cons: Looked for the shuttle bus more than an hour and was then told that the pick-up time was expired. Then I was charged 450€ extra as they suddenly did not accept Visa card even though the booking fee was charged on that.
Pros: I did not like the service at all. Felt they took advantage of me being a single Asian woman. Car was filthy dirty, they didn’t give me a full tank of gas. Also discover cars customer support did not answer any of my calls or emails when I was trying to sort things out. Spent over an hour picking up the car.
Cons: I did not like the service at all. Felt they took advantage of me being a single Asian woman. Car was filthy dirty, they didn’t give me a full tank of gas. Also discover cars customer support did not answer any of my calls or emails when I was trying to sort things out. Spent over an hour picking up the car.
Pros: low rates
Cons: much time needed for checkout and checkin
Cons: double charged
Pros: Nothing, no help at all. ZERO!
Cons: They didn't help to resolve the issue with the car.
Pros: OK was very nice to work with. Katarina helped us renew the reservation that had expired 1 hour before our arrival and gave us a nav system free since it was our first time in Italy
Cons: Location of shuttle pickup and car return are completely unmarked. We wasted over an hour lost on both ends
Cons: I reserved many months in advance and got a very good price for my reservation, when I showed up to Ok car rental they told me they didn't have any midsize or bigger cars left. I had to pay 5 times the price to get a car at an alternate provider. Clearly the market price went up and they dicided not to honor my reservation so they could rent to a more profitable client. Discover cars should stop doing business with unethical providers.
Cons: As per above.
Pros: Absolutely Nothing.
Cons: Rental Car agent forced me to buy full coverage insurance otherwise she refused to rent me the car. Car rental desk was extremely difficult to find. Car did not have windshield wiper fluid. Low tire pressure light was on when i picked up the car.
Pros: Overall good service and value. Will rent from them again.
Cons: Rental location was off airport, but the shuttle service was quick and reliable.
Cons: Money thieves
Cons: Didn't like them. They put pressure to sell their insurance. They did not want to split my deposit on the credit card and I was forced to take their insurance. They have no clue with what is wrong with their cars. First car I got SOS light was on. Maintenance light was on they told me can you go please fill the tires the light will go away. I went all 4 tires were a 65 psi...... Instead of 33 psi. One tire had sidewall damage. I brought back the car to ask for a new one with good tires on it.
Cons: I was over charged $183
Pros: Friendly staff, quick service, decent car.
Cons: Car was a bit dirty, especially worn mats and dirty inside windows
Cons: The female agent was rude and patronizing. I told her we didn't require additional insurance coverage but she kept talking, almost shouting at me, telling me she HAD to tell me about the insurance coverage. We were hot and tired after a long overnight flight and were not interested in standing in an un-air conditioned booth listening to her sales pitch while we sweated knowing that we were going to say 'No' at the end of it anyways.
Cons: 1. I couldn't use my credit card which is accepted everywhere else. 2. Because we were more than 59 minutes late, we were told that our reservation was canceled. There was no warning about this on the website. 3. We were unfairly upsold insurance which resulted in a price much higher than what we were quoted on website.
Pros: See above - total scam. They made us wait an hour and a half then tried to hard sell us their insurance for 444 euros. They refused to rent us the car if we didn’t pay it even though we had prepaid DiscoverCar’s full coverage zero deductible insurance. We refused to enter the scam and lost all prepaid money. We filed a claim with DiscoverCars but weren’t refunded, not even for their insurance plan which wasn’t recognized.
Cons: See above.
Pros: Good and new car, 4000km, for good value
Cons: It was difficult finding the agency. We had to go with a bus that we couldn’t find. There were no signs at and outside the airport to guide you. When we find the bus and we looked back at the instructions it was all quite logical though. Ok rent a car was quite aggressive in letting us buy and additionel insurance. For 15 minutes we had to make clear that we didn’t want extra insurance. They couldn’t understand.
Pros: Quick return process. Clean new car.
Cons: Slightly slow rental process but not too bad. The fine print on the reservation said that they require an international driving permit (approx $12 at AAA) along with your US state license. I'm glad I read that because for the first time in many years of European rentals, they actually checked and made a copy of it! One minor mechanical problem with a front safety camera on the car, but not required. Otherwise great car.
Pros: They were OK. We hired a Peugeot Rifter which had room for our luggage. When we got there, they said they have never heard of this car and have never had it. The only car they had was a lux SUV or a Vauxhall Corsa! and we had to pay 350 euros more for it. We had no choice but to do it. There were multiple other customers with the same problem. Some had booked 7 seaters and they didn't have any. Honestly I don't know who is to blame. Discover cars or OK Car Rental but something is wrong
Cons: They were efficient and managed to find an alternative but we still had to pay more than double the price on pick up.
Pros: intet - fup firma
Cons: de havde udlejet en bil de ikke havde, og forsøgte at misbruge situationen
Pros: Nothing no Car was avail left on curb and reservations canceled for no reason
Cons: not able to help us at all, just call discovercars??? Which is impossible
Pros: I had an issue with the AC in the vehicle, the agent promptly changed the car when I took it back for a replacement.
Cons: The second vehicle I took also had AC problems. The car wasn't cleaned properly (there was a cigarette butt) and it smelled like smoke. Car was damaged.
Cons: They were terrible in every way. Unhelpful. Loads of angry customers. I think they are not even a real company.
Pros: The car was brand new and in a perfect state.
Cons: We came to the Fiumicino ParkinGo parking where OkRentACar company is located. We have spent over an hour negotiating because they wanted the expiration date of my credit card to be at least 6 months after the return date of the car WITHOUT prior notice anywhere in the order details or in an email. In my case the card would expire in 5 months so they did not want to accept it.
Pros: Nothing, was unable to pick up car.
Cons: Everything. Dishonest approach, trying to sell/upsell insurance by giving false information (e.g. my UK driving licence was not valid in italy, which is false).
Pros: M'y flight has been rescheduled from morning to afternoon. I called the company which informed me that their contract with discoverers allowed 6 hrs delay so I would lose the car. I called discovercars: answering machine telling that communication must be done by mail. I sent an Email which has never been treated. When I arrived to pick my car with 7hours 30min delay the car was gone and I had to repay for a new one
Pros: OK car was good -
Cons: shuttle to get there was not
Pros: Very nice car for a very good price. Dedicated counter staff person.
Cons: Shuttle. But, I understand that is one of the things that makes their prices so competitive.
Pros: I like the price.
Cons: Not accepting American Express, not accepting my NY driving license, taking quite a long time to get the car.
Pros: They are absolutely useless.... They overcharge me for too many things without let me know... be careful with them... I rent a car in ok Rent-A-Car.. be careful be careful be careful or better don't rent from them😡😡😡
Cons: They are absolutely useless.... They overcharge me for too many things without let me know... be careful with them... I rent a car in ok Rent-A-Car.. be careful be careful be careful or better don't rent from them😡😡😡
Pros: Incorrect information about location. It is not in the airport but 15 min drive away. Then reservation gives wrong information about location of pick up shuttle. I had to make about 12 calls to the company about where the shuttle stops. Company was also giving me wrong information. They were saying it is between term 2@3. It was on terminal 1. We spend going back and forth, up and down as they were sending us to wrong places for more then an hour. I gave up at some point and canceled it.
Cons: Simply awful. Have someone speak English over there. Make their reps go and find the shuttle stop and see it in their own eyes where that stop it.
Cons: I cannot get hold of the car hire company to arrange the insurance payback with you guys. Could you help?
Pros: Great value for money, efficient
Cons: nothing, one of the best so far and I have had 4 in the last 2 months
Cons: They are holding my deposit for up to 31 days after return of the car. This is in direct conflict with discover cars rental voucher which states 20 days.
Cons: No proper receipt was given at the end, also taking to long to return the deposit
Pros: The hire company Ok Rent a Car withdrew (not blocked as stated in the discover cars voucher) £1000 from my credit card when I hired the car. There was no damage to the car but I'm still chasing OK rent a car for a return of this. Ok rent a car stated on the phone to me that they had the right to hold on to this for up to a month after return, however they said they would do this faster for me. The 1000 withdraw cost me £30 foreign currency charge by my credit company which I may not get back.
Cons: Why won't they accept American express for preauthorized deposits
Pros: There was nothing to like as I was totally disappointed.
Cons: Nothing to like about disappointment
Most Popular Car Rental Deals
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 26, with a maximum of 300.00 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
American Express is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
The purchase of the following insurance(s): Cross Border Pack is mandatory.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off