GaldieriRent at Rome Airport Fiumicino

Pros: When I arrived to pick up the car they told me my reservation was cancelled because I was 75 minutes after my pick-up time. After 1 hour they automatically do that! Ridiculous! I had already paid the car fully but still. Could only make a new very expensive booking or do an expensive upgrade of my existing booking. Yes, that was possible but not posting my original booking… Terrible service! And we were not the only ones there! So beware! Don’t arrive late (max 59 minutes) after your reservation

Cons: Cancellation of my already fully paid car reservation after being 1 hour later then expected despite the fact I called them 4 times to tell them we were coming. We were at the airport meeting point 1 hour after agreed pick-up time but took us 15 min to get to the office and then our booking was cancelled due to “no-show”. And we were not the only ones there with that issue. Ridiculous and terrible service. Never again!

Cons: They were trying to force us to take additional insurance.

Pros: Car was not cleaned properly inside. The inside of the windshield was filled with some greasy liquid (sunscreen lotion I think). I had to clean myself to see better the road. Body of the car has lots of scratches (took pictures of all) and it seemed like it had not been washed in quite some time.

Cons: Welcome was ok. They told me to get the car myself which I found unusual. Not much support after the paumer was done. Ride from and to the airport was ok.

Pros: There was a company shuttle from the airport to the company and back at the end of the rental period. It was very easy to get the car. and quick arrival from and to the airport. I received a detailed explanation regarding the advantages and disadvantages of renting a car using different methods and I received a good price for the rental period. Since I rented the car with full coverage against any accident with no deductible, the return of the car was immediate and without any delay. I was very

Cons: Since I was not completely familiar with the type of vehicle I rented, I would have expected to receive an explanation regarding the operation of the vehicle and its various systems, upon receiving the vehicle. Although I insisted and received an explanation from the company, I would have expected it to happen at the company's initiative. Such an explanation can make it easier for the renter to learn the use of the vehicle more quickly, in the most efficient way.

Pros: Sort good service

Cons: Please inform people not to smoke in the car Smell stays even if you wash the car

Pros: The guys were really nice, the return of the car was really smooth. At pickup they gave me a car which suited me& my trip the most. Fiat500 <3

Cons: At the time of pickup I had to wait quite a lot.

Pros: Got us out of the shit you put is in

Pros: Easy, practical and good quality car

Pros: Very quick and good service

Cons: No car mats in the auto. The car was dirty inside and outside. On the inside front glass was multiple encrustations.

Pros: I had the worst car rental experience of my life. I rented a car and paid for full insurance. My flight was delayed, and although I told the rental company and DiscoverCars about the situation, I had to pass through a nightmare to get a car from GaldieriRent. On top of what I already paid (€ 174), GaldieriRent charged me another € 300. Furthermore, the agent (Fabrizio) was rude and downright insensitive, not to say unprofessional and unpleasant. DiscoverCars did nothing to solve the situation.

Cons: I had the worst car rental experience of my life. I rented a car and paid for full insurance. My flight was delayed, and although I told the rental company and DiscoverCars about the situation, I had to pass through a nightmare to get a car from GaldieriRent. On top of what I already paid (€ 174), GaldieriRent charged me another € 300. Furthermore, the agent (Fabrizio) was rude and downright insensitive, not to say unprofessional and unpleasant. DiscoverCars did nothing to solve the situation.

Pros: Nothing at all was good with this place. Everything about this interaction was exactly the opposite of a good welcome to Italy, including wait time and shuttle pick up.

Cons: The wait times, the lot and location of the lot we're worrisome. Did not have a good experience.

Pros: Cheap car

Cons: Car was dirty / check in was disorganized (took more than an hour to get car) / insisted on 100% insurance coverage or would not rent car

Pros: We got a flat tire only to find no spare tire in the car.

Cons: After waiting 5.5 hour the road side finally came for the car ,we were left to get a taxi back to the hotel.

Pros: Your checkin systems are horrific

Pros: Good car at reasonable price.

Cons: Difficulty finding shuttle to the lot at FCO airport.

Cons: The reception team's job was purely to upsell, but if you didn't buy their products you were left without breakdown cover which we couldn't risk. We waited for over an hour to pick up our car and were then told that we had gone over the 60 minute collection time and that there would be an additional charge. The car was fine, but one of the tyres was slightly flat. We should have spent more time inspecting it as we discovered a screw in the tyre when we reached our destination. Avoid!!!

Pros: Agent was friendly.

Cons: Car brakes and performance were a bit below what I would normally expect. I did not appreciate having to redo my rental agreement

Pros: Servizio ottimo e veloce.

Cons: Grazie a Patrizio dell’accoglienza che è stato molto gentile.

Pros: Courtesy Bus from Airport to GaldieriRent

Cons: Waiting time to pick up car. Strong sell of additional insurance. Not getting my first choice car

Pros: The people at front desk were very friendly and helpful.

Cons: The location was not at airport. It was a long wait to get a vehicle. The people were very nice but it was very chaotic. When we dropped the car back off they didn't give us a receipt to prove we had dropped off and a day later got a call saying we hadn't dropped the car off. But, we had. One of the workers had grabbed the car immediately upon drop off. Not great communication amongst them.

Pros: The return rep was chill.

Cons: They expect you to collect the car with 59 minutes of your reserved time. It is next to an airport. One never knows if flights will be delayed or customs could take a while etc.

Pros: THEY ARE CROOKS. WE WERE 2 HOURS LATE ON OUR RESERVATION. THEY SAID IT WAS NOW EXPIRED BUT IF WE GOT EXTRA INSURANCE THEY WOULD REINSTATE IT. WE WERE FORCED TO AGREE OR LOSE OUR MONEY

Cons: I couldn’t find the rental pick up location. I tried calling the car rental place numerous times and they didn’t pick up the phone. I eventually arrived late and they’d cancelled my booking (despite pre-paying). I was charged an extra €130 euros to “rebook”, even though the car was there waiting for me.

Pros: The drop-off was easy

Cons: The car had tree sap all over it. There was no washer fluid in the reservoir. We really could not see through the windshield after we left the lot.

Pros: Only the transfer between the airport and the car rental location

Cons: The service provided from the receptionist Patrizio was awful. He wanted to force us to cancel our insurance already paid and do another one with him, as we declined multiple times, he didn’t allow us to pick the car up. We waited more than 1:30h to get a “very” dirty car and he was sarcastic saying “he was giving us a present, upgrading the car”. He wasn’t professional with us and kept joking. Overall it was a very bad experience.

Cons: It seams that Goldieri first interested in making more money from the renter. If you buy their insurance it is OK to get the car 2 hours before the time in the reservation, and they treated you better. For the car ordered, Jeep Renegade, they have it only Diesel and they charge 2 Euro extra per day.

Pros: Excellent transfer from the airport to the rental office, fast pick-up, got what I was paying for

Cons: They wanted to sell me extra insurance even though I bought it online. After refusing it, they simply gave me the keys to the car, and had to find it on my own in the parking lot (not a friendly gesture). When picking up the car one of the guys in the office was having a smelly fish lunch (not at all professional)

Pros: New car, as expected from the pictures

Cons: No mercy when you have the money On a visa - they needed a credit card

Pros: The car was very dirty and scratched and looked like it wasn't cleaned between renters. The seatbelt signal also would not stop for three minutes on every journey. But to be fair the company did offer an alternative car but we really wanted a Jeep.

Pros: Total disaster from start to finish.

Cons: Car brake lights warning system came on and they would not replace the car. We had to drive an unsafe car 1.5 hours to get out replaced. We wasted a day of our vacation, and money on fuel to get a safe car. Both cars were dirty. Wind screen wipers didn't work. 2nd car was inferior model. I would like my money back. I was also charged an additional 200%when I picked up the car.

Pros: Quick, cheap

Cons: Dirty car

Cons: They don't answer at all on the phone .. not by email and not for anything !!

Pros: Very efficient - explained things clearly

Cons: Car only had 1/2 tank of fuel, rather than being full as described As with every Car Hire company, we were hard-sold your own insurance products, having been told that the ones we had purchased separately in advance were not fit for purpose and your would be much much much better

Pros: The car was good and clean.

Cons: Took over an hour each time to rent and return the car at Galderi Rent. We almost missed our flight because of the delay. Galdieri Rent has a very inefficient process. The car was good but you have to give yourself 1 to 2 hours just to do paperwork when you pick up and drop off the vehicle.

Pros: I arrived on July 22nd to pick-up the suv around 5:20 pm. On arrival, I provide my driving license (Québec, Canada) and my international driving license where it was written on the rental document (Discovery Cars). GaldieriRent informs me I need to provide my passport which I show them a printed version of it. They tell me this will not work as they need the physical document. I explain to them that on the rental document (Discovery cars) that the document asked is a government issued Driving

Cons: Licence or passport which I respect. They have me two options, go back to Rome to pick up my passport and come back or pay an extra $390 euros to bypass the system. Also, Galdierirent mention to me that since we are almost 1 jour after my 5pm pick up time, I Will lose the réservation so I must call Discovery cars to inform them. This whole situation just pushed my against the wall to take a $390 euros extra protection plan I Didint need in the first place to avoid having to go back to Rome

Pros: Nothing

Cons: Scammed out of 350 euros to buy additional insurance since my “credit card was not accepted” despite being accepted in all of my previous trips to Rome and other car rental companies. Quality of the car was a believably dirty and mechanically poor. Absolute scam.

Pros: The service overall was good

Cons: I think it’s common to all car rental companies. They waste a lot of effort and energy to sell you something more or higher. First it was I don’t have the car you ordered but I can give you the diesel version, it’s gonna cost you more. Then suddenly the car is there but they give you something with 40k km. The car wasn’t clean inside. There was fruit waste inside. And I had to wait for 15 minutes for them to clean the outside. And then the car was all wet.

Pros: They tried their best to mmake it easy

Cons: Very slow return- 35 minutes

Cons: The car was really dirty. Had to stop to clean the windshield, plus no washer fluid in car.

Pros: the car and after the initial issue with my arrival time, they were helpful

Cons: the small print re: arrival time

Pros: party

Cons: they had no idea about the communication about the reservation.

Pros: Great cars selection, good value

Pros: Easy to drop off

Cons: A bit chaotic and no real organization

Pros: We have been traveling for 30+ years; this company should be used as an example for others to follow. Price, service, vehicles, friendliness… well done!

Cons: Genuinely nothing to report here or we would share!

Cons: The car was not washed

Pros: The Peugeot.

Cons: EVERYTHING else.

Cons: The agent pressured me to purchase additional daily insurance at a cost of 31 euros per day, even though I had already secured my own insurance coverage. The agent (Cristian P.) refused to rent the car to my family unless this insurance was purchased. As I was traveling with young children I could not have them continue to wait outside ik the heat. While waiting in line I witnessed the agent using the same tactic with multiple customers

Pros: Very friendly.

Pros: a long time picking up the car. Was in their office for over 90 minutes

Cons: newish vehicle

Cons: 45 min to collect the car. Car wasnt perfectly clean (open sandy parking and stickers marks on the car). They try to sell you their insurance, which is understandable.

Pros: The service is excellent value for money and the free shuttle service was very convenient. Their policy on damage was also sensible and reasonable.

Cons: Nothing- I couldn’t fault the rental company and would definitely use them again.

Pros: Good price and pick up from the airport

Cons: Never answer the phone. Gave me the car empty, I had to negociate to make them put gas in it (even though we had booked full to full). We had to wait because they had to go to the station to put gas in it. Car was dirty all outside, difficult to see if they were scratches. When we gave it back, they asked to see the photos and videos we took before checking the car (to compare) and i refused, we lost a lot of time even the car was perfect without any incident.

Pros: Nothing. Car wasn’t very clean. One car had no washer fluid, ran out of oil and had a tire need total replacement. What a waste of our time while on holiday!! Why am I taking care of a rental car like it’s my own?!

Cons: We rented the car through discovery and our plane was quite delayed. I bought onboard wifi for $12 CAD just to let the rental company knoe. The only contact I had was to discovery. I emailed them and they responded telling me they’d let Galdieri know. They obviously didn’t. Galdieri gave away our rental and then charged us AGAIN for the rental we’d already paid for. We’ve been charged twice! Why?

Pros: The representative was helpful, he took his time to answer all our questions and tried his best to give us the car we needed, even though it wasn’t the car we booked. According to him he gave us an upgrade since we asked for an automatic transmission and the options were limited for that type. The drop off was very easy and fast. Let’s hope we don’t get any surprises eventually.

Cons: The representative tried to sell us an additional insurance stating that the coverage we purchased from discovercars.com was not sufficient nor useful! We declined the additional insurance as it was very expensive (around 35 euros per day)had to purchase the road assistance to feel more secure only to discover later that it was already provided by the coverage we purchased through our booking. This made us worry about the car and our trip and created some sort of an anxiety throughout our trip.

Pros: Super easy pickup (though I had to specify I had an insurance package already, I think through DiscoverCars) and drop-off. Really straightforward, I got a great car, perfectly functional and clean, and it was great for everything from highways to gravel roads in the middle of Tuscany.

Pros: Personal and not rushed

Cons: Couldn't find the shuttle or off site location. The shuttle van wasn't "obviously" marked as GladierRent

Pros: Very efficient and fast shuttle service from the Airport to Rental Service

Pros: New car clean etc

Cons: Charged extra because I was over an hour over my scheduled arrival time. Tried to call but no answer ended off paying additional €340 to Galdierirent on top of the €160 via discover cars. Felt like a con from the rental car company because we went through discover cars. We were lucky to get a car. Would not recommend tbh, bad experience all over.

Pros: The car was good except the window washer was empty and I couldn’t find a way to connect the apple car play in order to get maps onto the screen. Also, there was no advice given in regards to road tolls.

Pros: Flexibility to accommodate needs. Newer care that performed well.

Cons: Reservation auto-cancelled after 60' late, even though the reason was my plane was 90' late in arriving. Crazy. But , Patrizio honored my commitment and got me a car that met needs. Trunk space was too little, but we figured it out.

Pros: Personell corteous and kind. The do push for the other insurance like every car rental agent does. Great price for my medium SUV

Cons: Pick up Is a bit far from the Airport although their pick up service by van at the Airport Is pretty good.

Pros: Nothing

Cons: Everything

Cons: Not happy with giving the car away and not having another. We had a car booked for 10 days. Our plane was a bit late and shuttle bus took awhile. We where 60 minutes past our booking time and too bad for us. We rented from gold car after this.

Cons: They overcharged us 268 euro on top of what we paid because we didn’t have an international driver’s license which we were never told we needed.

Pros: High quality car for excellent price. Offered full cover insurance and no hassle experience. Would highly recommend for overall value for money

Pros: Gastamos quase duas horas para pegar o carro.

Cons: O carro que nos entregaram não foi o que eu escolhi.

Cons: The rental company's headquarter is not in the airport. Is hard to find it. They told me that they could keep the reservation only if I pay another full coverage to them.

Pros: - the agent at the pick-up was ok and explained the roles between Galdieri and Discovercars pretty well

Cons: - It was very hard and frustrating to get to GaldieriRent from Fiumicino. We had to call Galdieri office several times before we finally got the pick-up - Galdieri don't answer the phone / they answer only occasionally - The car was full of scratches and bumps. I have never rented a car with so many scratches before - The clerk at the check-out was so full of himself that it was very annoying and irritating

Pros: Great child seat !

Pros: Nothing good about GaldieriRent

Cons: BEWARE: Our flight was delayed so we were late picking up our rental and they canceled our reservation and kept the payment for the entire 16 day rental I paid for

Pros: Not much they charged us 3 times the amount on the contract

Cons: They charged 3 times the amount on the contract

Pros: We never received our car rental at the Rome airport and we didn’t get our deposit back. our rental pick up was for 12 pm noon and after we picked up our luggage and got our phone SIM cards set up and tried to find the shuttle pick up, we contacted the number provided and they let us know that we missed our reservation time because it was 2 pm, I explained that we had booked the rental for 5 days and that we had already made a deposit. I’ve never heard of a company not honouring a pick up

Cons: We never received our car rental at the Rome airport and we didn’t get our deposit back. our rental pick up was for 12 pm noon and after we picked up our luggage and got our phone SIM cards set up and tried to find the shuttle pick up, we contacted the number provided and they let us know that we missed our reservation time because it was 2 pm, I explained that we had booked the rental for 5 days and that we had already made a deposit. I’ve never heard of a company not honouring a pick up

Cons: At arrival agents indicated that the reservation had been canceled as we arrived ved 1 hour after the expected rental time… something that is common when arriving with international flights. Also, rental office opens at 8am which is late for international flights.

Cons: At checking the car was dirty and at checkout they discovered a very little scratch and want me to pay for it. I had a video of the check in but because the car was dirty we could not see the scratch and at the end I didn't pay for it but I had to fight. Dishonest behavior

Cons: The place to pickup and dropoff the car it's a little far from the airport. You have to go wiht time.

Pros: Very good service however the representative at the desk tried to play a psychological game to impose an extra charge for an insurance cover that I already had, in a way to make feel unsure.

Cons: Same as above.

Pros: People were great. Easy process.

Pros: Easy and affordable

Cons: Cancellation of reservation if more than an hour late

Pros: It's was easy to rent from them.

Cons: USA drivers license and IDP was requested unless full coverage was purchased. My car was dirty in and out, it was hard to see out of the windshield at night.

Pros: The car was ready and clean on pick-up

Cons: Being upsold very agressively

Pros: They are very good convincing the clients.

Cons: Charging the clients for something we didn"t do.

Cons: I was misled because when I picked the car rental company, it did not highlight the need to have an international drivers license as an American National to rent a car in Italy. The car rental forced me to pay an exhorbitant amount to compensate for my not having the international drivers license.

Pros: Very service minded. Top class.

Cons: The outrageous prices on insurance.

Pros: Cheap prices

Cons: Facilities, long time procedures for picking up the car.

Pros: Nothing

Cons: Nothing

Pros: Friendly and helpful stuff. Good car condition. Good price

Pros: The staff was friendly fast and efficient and even arranged a ride into Town upon return of the car for a reasonable price,

Cons: I really do not have anything bad to say they were all to helpful and spoke great English.

Pros: great car, good service, good shuttle

Pros: The requirement for an international drivers license in Italy is ridiculous. Me spending $20 for a piece of paper that does nothing to make me a better driver is an unnecessary cash grab. I didn’t have an international drivers license but could magically rent a car once I paid an extra $500 insurance. It’s a joke.

Pros: Being charged more money for Insurance when it was already purchased through Discover Cars.

Cons: Being taken advantage of for extra insurance for reasons that were never a problem before.

Cons: Did not answer phone for airport pick up. Car was canceled after one hour from pick up time. No car was available, had to rent at another rental company 3x the price! Then come back to Galderi for a cheaper car rental, 2X the price from original contract! Galdieri blamed DiscoverCars for the cancellation?!?! Just dumb and a waste of time!

Pros: Once we were able to find the airport shuttle pickup, checkout process was fairly quick and easy. Return process was very arduous with quick dismissal of the stated issues we had with the car but quick to charge for issues they identified that were not identified at pickup.

Cons: Where do I start, shuttle very confusing to find pickup location at terminal, car had numerous issues after we drove off lot (tire pressure issue, change oil light, back seatbelts were cut off,) be sure to check out for damage thoroughly and take pictures before leaving log. Don't bother with roadside assistance addition unless you speak Italian. We called for assistance, didn't speak English and said they'd have someone call us back (which of course they never did.)

Pros: Good value.

Cons: They require you to provide your passport and international drivers license. If you don’t have one of these, they make you buy their insurance coverage.

Pros: friendliness of staff

Cons: as indicated in my comment. A further suggestion is to preload in the navigation system provided in the vehicle, the drop off point for the car.

Pros: Very personable, answered all of our questions and recognized us upon our return two weeks later. Wow!

Pros: Friendly and helpful

Cons: The cars were all scuffed up / scratched or even dented. The first car that was given to us.. had a bubble on the side of the tire.. if we didn’t notice it.. it could have been very dangerous.:(! So its very important to take lits of pictures and a complete video at pickup.. like we did.Also they tried to sell us additional insurance.. saying the one we had with discovery cars.. was not sufficient for Italy.

Cons: Nobody was at the airport to attend. Nobody picked up the phone. When I was on my way to the airport the next day to pick up the car, discovercars send me an email saying that the reservation expired. It was a scam

Pros: Galdieri rent very 👎👎👎😡

Pros: Pick-up dans drop-off was rapid.

Cons: The van was not clean and AC was only for the front seaters. No AC for the 2nd and 3rd row.

Pros: They were flexable

Cons: Well overall in rome pick up Is extreamly slow

Pros: Very bad.

Cons: Not very good.

Pros: The car was fine

Cons: The service at pickup and drop off terrible. Unreliable

Cons: I showed up a couple hours early they wanted to make me wait. Then they said with the discover card contract I would have to put down almost $4k in deposits. Then they redid the contract with just $100 deposit but total price ended up being higher than quoted, and I don’t think my deposit to discover cars was accounted for

Pros: I would absolutely recommend Galdieri Rent. Great communication and great car. Finding the shuttle to the rental pick up for Galdieri at FCO is a bit tricky, but that’s more a function of the Rome airport being chaotic, rather than Galdieri. Galdieri’s directions are good (go upstairs and stand by the far lane in front of the control tower. Also, call Galdieri and let them know you’re waiting. They have EXCELLENT staff!)

Pros: V helpful staff.

Cons: Difficult to locate bus to their lot.

Pros: Everything!

Cons: The car was not very clean when I got it but we added a note about it in the rental contract so all good, no complains at all.

Pros: No pressure selling of insurance

Pros: Very bad service all the way, from finding the var agency and sroping tjr car

Pros: The person in charge at the front desk was so supportive; as soon as he found I'd have a long way trip, he changed my reservation to a Diesel vehicle without any extra charges.

Cons: It's hard to find the shuttle at the airport; especially at first time it takes time to find the car; there's no sign or person to conduct.

Pros: Very efficient

Cons: A bit of a wait to find the Courtesy bus .

Cons: Waited 40 min for bus may gave missed one as there was no clear signage

Pros: The car was in good condition and what we needed. Good value

Cons: Only one person doing check in and drop off. Also shuttle driver was taking breaks when we we’re worried about getting to airport on time

Pros: The car was brand new so immaculate, the drop off was very quick and straightforward with transfer back to the airport straight away.

Cons: We hired a toddler seat to go with the car, the first seat was unsuitable for our child’s weight, the second seat had a part missing so was unsuitable again, they finally found a car seat in a container, it was late night and dark when we collected but the next morning we noticed how dirty the seat was so we had to clean this before put our child back in. The pick up took a lot longer than expected and tried to sell us more insurance.

Pros: The young man at desk on car return. Pleasant

Cons: The pressure totake your insurance

Cons: The service provider forced us to add an additional 52 for the price. He didn't let us take the car otherwise

Pros: Details coming in a letter at the conclusion of my holiday.

Cons: Return agend was great.

Pros: it was very fast.

Pros: The professionalism of the employee

Cons: everything was perfect

Pros: They're trying to run their own rules. They don't enforce your terms of agreement.

Cons: for their exploitation