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Goldcar at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Speed & professionalism
Pros: no matter what, the staff is always accommodating. I rented from GOLDCAR this time. the car they gave me was simply too large for my needs and they were happy to substitute a more appropriate vehicle. Christiana was a big help.
Cons: the car was a bit smashed up, some very large dents in doors, etc. but it drove ok. lot of road noise, KIA STONIC
Pros: Nothing
Cons: I could not take the car. My flight got a delay of one hour and even explaining the situation to GoldCar personeel they promised to wait for me until midnight, I got to their desk office at 23:50 and no one was there. Very disappointed in this company. I would never recommend to anyone. Very bad experience.
Pros: The car had many marks and damaged bodywork Not the standard of vehicle I would expect to be picking up.
Cons: The pushing of more costs for car and insurance. Your standard cost and insurance should be of a standard that will cover light damage without paying a 2k excess.
Cons: Hidden excess for theft €2500 - not disclosed when booking. Hard sell of insurance, which was TWICE the cost of the rental. Agent claimed that if the car broke down then it would be my responsibility to have it repaired, as I didn’t take the insurance. Overheard agent at the next desk telling a customer that car theft was very common at his destination, claiming the excess for him was €3500, all in an attempt to sell insurance. Thouroughly poor experience - I would NEVER trust this company agai
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, domestic renters must present the following documents: valid driver license, ID card, credit card on a main drivers name, booking voucher, Italian fiscal code card.
Residents of the following country(ies): EU are required to present the following document(s): credit card, valid driver license, ID card, booking voucher in order to pick up the car.
Residents of the following country(ies): non-EU are required to present the following document(s): passport, credit card, valid driver license, booking voucher, International Driving Permit (IDP) in order to pick up the car.
A separate fuel deposit is required when collecting the vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
Delivery/collection service is not provided.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available only by request upon arrival. Diesel vehicles are available for an additional charge.
By law, winter tires are mandatory on all roads from 15.11 to 15.04 in the following regions: South Tyrol.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
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