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Europcar at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: NOTHING
Cons: That there was no schematic showing the damage that was already on the car. The employees at the front desk, and in the garage were both/all rude. They act like they are government employees, rather than in the service industry. The system is set up to screw their customers.
Pros: Il servizio clienti è stata eccezionale: Alessandro e Andrea R sono stati cordiale e disponibile, e abbiamo apprezzato la loro professionalità. Anche Davide, è andata ben oltre le nostre aspettative, dimostrando grande professionalità e attenzione.Anche un’operatrice davvero fantastica: Laura. Ha avuto un atteggiamento eccezionale, molto gentile, paziente e davvero disponibile e professionale ha preso il tempo necessario per aiutarci è stata molto gentile e ha reso una situazione molto semplice
Cons: Abbiamo avuto un po' di difficoltà nel cercare di contattare il servizio clienti telefonicamente.I tempi di attesa erano molto lunghi e, in ben tre occasioni nell’arco di due giorni, la chiamata si è interrotta prima che potessimo ricevere l’assistenza di cui avevamo bisogno. Anche una volta riusciti finalmente a parlare con un operatore, la linea si è interrotta durante la conversazione .Detto questo, alla fine siamo riusciti a parlare con un’operatrice davvero fantastica:Laura che ci ha aiutat
Pros: The drop-off agent was very kind and helpful.
Cons: I was not given the car I had reserved. I was not told that the car I was being given was a hybrid.
Cons: It is absolutely ridiculous to take over an hour to pick up a rental car. It was unorganized chaos. People were waiting in line not knowing they had to scan a QR code for a number. Agents were taking people out of order. It was a disaster.
Pros: Customer service was great at FCO.
Cons: Car requested was not available, was offered similar ( but definitely smaller) so had to upgrade the vehicle and pay additional money, which was not planned!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
In addition to documents mentioned previously, the customer will need the following: driver license with photo. A digital driver's license will not be accepted — you must bring your physical driving license.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 80 % battery charge remaining.
By law, winter tires are mandatory on all roads from 15.11 to 15.04 in the following regions: South Tyrol.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.