Autovia at Rome Airport Fiumicino

Pros: The representative, Francesca, was friendly and clear in everything she said. The car despite that had 3-4 damages, was new and very nice.

Cons: 1) Too much time to wait. I was standing in front of the desk at least 1 hour and a half. 2) The terms that I have booked the car changed. She asked 252 euros extra for the insurance that I have paid online. If not she put deposit 2000 for damages and 3000 for thef. Finally I have paid the 252 for total full insurance, but she blocked also 250 from card just in case. I hope these money will be back to my account, cause we return the car in the same condition and full of fuel. 3) Return much tim

Pros: Got a free car upgrade because of what happened with the unforseen costs

Cons: Got dom unforseen extra costs…

Pros: They were efficient, very helpful and served us with a smile from beginning to end. This is my second year in a row renting with Discover Cars and they do not disappoint.

Pros: NOTHING. THE GUY AT THE CLERCK NEEDS TO BE FIRED. HE AND HIS FELLOW MATE CURSED US- called us liars. We've been booking cars for more than 20 times, we never seen such a discrase.

Cons: In order to make it pleasant, they told us when we booked we can return the car by 17:24. We arrived at the parking lot 7 minutes later. The guy wasn't in office, THEY CONSUDERED THAT AS A DAY LATE WITH A 50 EUROS FINE. just book a real rental car and a more reliable one- do not trust AUTOVIA- where they try to screw you and the service is horrible to the point where you are being cursed.

Pros: They were crooks. Forced me to pay 200 euros extra through a set of baseless claims. Eg. You arrived 1hr and 3min after the scheduled booking slot but we only guarantee the car for 1hr. We’ve given it to someone else and now you have to pay extra for the next sized available car. We will block 500 euros on your card as it’s a debit card, unless you pay 90 euros extra per day, then we will only block 200 euros on your debit card (the argument was they needed a credit card which was obv. A lie)

Cons: Crap, liars, awful - don’t ever recommend to use

Pros: Nice clean car

Cons: Needed to know exactly where to drop off car as I dropped it off at Naples Centrale train station, a different location than my pick up.

Pros: Great service. Had a bit of an issue, trying to find a representative when we were dropping the car off at the airport location, but in the end it worked out fine.

Cons: The car was very old; there was no carpet provided on the driver's side. The worst about the car is that the left indicator was broken and not functioning. The windscreens were old and worn off and when you had to use them, there was a scratchy sound

Pros: Nice people.

Cons: 1. I had to wait too long at the rental desk. 2. There was a problem with processing my credit card. I called my credit card company and there was no problem or block on their end, yet the front desk person insisted it was my problem. It was not. I insisted she keep trying, and finally the payment went through. 3. There was no washer fluid in the car. 4. The right-hand radio/menu control button was missing. 5. There was no one to receive the car when I returned it at 8:10pm on a Wednesday.

Pros: The car was a very low cost car

Cons: Extra cost, car quality.

Cons: Well the insurance problem was thenmost confusing thing. As the autovia said the insurance you made is not valid if there is an accident...and as they said it is really hard to get compensation from your web site...i trusted you and paid no extra money to them.

Pros: Rome was easy and the stuff were kind

Cons: Naples employees are crooks. They approved the car return and then walked us to the desk where they told us about damages to the car. When we requested to go see the car and take photos of the allegations of damage, the car was gone and was not brought back.

Pros: Nothing

Cons: The desk at Rome airport had only one person and I had to wait over an hour. The car had to be changed because the cargo space had no cover. They tell you that they will not honour the insurance you paid already to discover cars so you end up paying extra. The remote control would not work properly so the car sometimes would not lock. Non of the phone numbers connect or answer neither do they answer their emails. Very poor service do not use!

Pros: Desk agents for p/u were nice but overcharged in spite of my explanations about discover cars

Cons: Terrible drop off experience

Cons: Takes almost 2 hours on rome airport to take the car

Pros: Car was clean

Cons: 1 hour 1/2 wait to get the car. conned into getting larger car and insurance.

Pros: In the garage great in and out service

Cons: You pay for full coverage got there to find out it’s third party they try to sell you more at 60-70% of the rental cost. Then they scare you to say if anything happens you have to pay it all and try and get reimbursed. Stressed whole trip. Wrote long review on Autovia as limited space here! Worried the whole time something was going to happen

Cons: I had to wait over an hour to get my car

Cons: Under staffed when pickup and drop off

Cons: It took almost 2 hours before we could leave the airport with the car

Pros: Ottimo servizio

Cons: Buono

Pros: Their service was top-notch. Quick, efficient, friendly! Knowledgeable staff!

Pros: Quick, efficient, friendly, convenient!

Cons: Nothing not to like!

Pros: Very friendly and accommodating staff. Car was easily accessible. Staff very helpful in explaining how to use the gps and answering any questions we had.

Cons: Finding the way to go to return the car at Divinci Airport was a bit difficult. A phone call to the main desk was helpful.

Pros: RESERVATION WAS IN THEIR SYSTEM SO MINOR WAIT

Cons: NO MAPS TO EVEN GET OUT OF IMMEDIATE ROME DID NOT UNDERSTAND/DOWNGRADED FULL 4300 EURO INSURANCE PROVIDED BY DISCCOVERY. CAR ONLY 2/3 FILLED WITH GAS. NOT CLEAR WHAT THEY RECOGNIZED AS PREVIOUS MINOR DAMMAGES ON CAR. CARS ON 5TH FLOOR NOT RAIN PROTECTED AT FULMICINO. INTERNET SAYS OPEN 7 AM … BUT IN FACT NOTICE ON DOOR ON DELIVERY SAID 8 AM

Pros: Better customer service from the male agent and terrible service from the female agent.

Cons: Going over my application wasn’t very helpful and upgraded my car probably knowing the tank was full, because you collect the car on another floor I couldn’t be bothered making the trip to explain to the person to explain it as I probably wouldn’t have ruined the start of my trip.

Cons: The car was dirty. Extremely unsafe as tyres had multiple repairs and were flat. On the second day the car got a flat tyre. I brought it to a garage and I got told that the previous repairs broke. I had to go back to the airport to get a new car. Spent €20 to temporarily fix the tyre and never got a refund for it. The agents at the desk were rude and unhelpful, they kept blaming us for a car that was lacking maintenance and was unsafe to drive. Will never rent from this car hire.

Pros: feasibility of the transaction, kind employees

Cons: Everything was under my expectations

Pros: Cheapest option in the category and close to terminal

Cons: Opening hours starts too late. Flight arrived at 6 am and could not pick up the car until 8 am

Pros: Very professional, no problems

Cons: nothing

Pros: They were quick when I pick up the car.

Cons: I had problems to drop off the car in the location. Furthermore, I did not receive the deposit used; it’s more than a week after the drop of.

Pros: Very friendly agents

Cons: They billed me when I picked up the car and again 4 days after I got home.

Pros: speed in service

Cons: nothing particularly

Pros: Friendly and efficient, compared with others I've used

Cons: not much.

Pros: easy to use

Cons: Our flight was delayed so picked up later, but didn't add the extra time to the return time as discussed with Autovia

Pros: Value for money

Cons: Pickup in Rome took > 1 hour due to IT system failure. Drop off location at Milan Linate was not signposted and difficult to find. Office was closed. Nobody answered phone.