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Rent4U at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Mary Lou was great.
Cons: The cleanliness of the car.
Pros: Nothing. I will never rent from a 3rd party again. I will use a reputable agency with a good track record and that do not bait and switch with a low rental rate and then quadruple the fee for any changes.
Cons: No Noel was avaliable until 9am. We sat waiting and asking other Rental agencies if Rent 4 you was a scam. No answer when called. No one at the rental pick up area in the terminal parking area. Very poor customer service.
Cons: I DIDENT GET THE CAR
Pros: Clear communication
Cons: Very expensive deposit and no clear communication on when the money is going to be returned
Pros: The friendliness of thereceptionist.
Cons: The slowness of the process.
Cons: They stole me 450 euro for a mini scratch that I didn’t know. I don’t understand how a compagnie like Rent4U works with discovers cars.
Pros: Pickup was ok. Vehicle was well prepared and as expected
Cons: when dropping off during middle of day no attendant or desk personnel were available Minor damage was incurred somewhere in parking lot. Discover cars does not cover or communicate regarding (vandalism) claims. So we are stuck paying.
Pros: Got an almost brandnew hybride car which was well equiped and ready to go
Cons: Pick-up was not good, as explained before and upon return of the car at 8:30 AM, it was even worst as there was nobody there to greet us and no instructions on the car return booth to explained what to do. We simply did not know what to do until someone finally showed up at 9, someone who examined the car very quickly and would not sign the document to confirm it was OK and officially returned to Rent4U.
Pros: Reresentative explained everything thoroughly
Cons: asked for a car seat for a 6 years old and was given a booster instead.
Pros: Nice car
Cons: Charged extra for late arrival which was an error converting time difference
Pros: They gave us un extra charger. Tha lady that came with us to the parking was very kind
Cons: The waiting time at desk. It was lunch time but still it took us near a hour to drive the rented car since we arrived
Cons: time spent picking up and dropping of car
Pros: The representative was very nice, helpful and kind, they did not press for additional insurances and various payment supplements
Cons: The direction to the company office is lacking and it took a long time to find them, on the voucher it is written that they sit on the 2nd floor but in reality they sit on the 3rd floor.
Cons: They forgot to explain a few things about the car, but nothing important
Pros: The lady who gave us the car, was so helpful when I forgot my handbag in the car, with passports in it. She also gave us good instructions.
Cons: Nothing bad to say.
Cons: There was no attendant to help drop off the car. No parking spots were available, so I parked in front of two other cars and dropped the key off in the slot. I felt bad about it, but I had to meet my parents (seniors) at the terminal.
Cons: Representative was rude and not cooperating
Pros: Easy to find.
Cons: The representative was not very friendly.
Pros: Was a new comfortable car
Cons: Customer service horrible, waited over 1 hour with 3 customer agents and 3 customer to pick up the car at counter, vehicle was not road worthy. Further was attempted to be charged extra money for a so-called late return when in fact, with my proof of photos, was early by 30 minutes.
Pros: Friendly and helpful staff.
Cons: We were early but had to wait till time set to pick up car. It would be better if there was a 2or3 hour window to pick up and drop off car.
Cons: Will provide more details to actual person
Cons: Crappy car for that amout of money. Took forever to get it picked up. Car wasn't clean, we found old candy loose in doors...
Pros: Lady went out of her way to sort out car docs. Car waswhat it said on the ticket
Cons: bit of messing about with paperwork but lady got it sorted.
Pros: Helpful agent.
Cons: There wasn't a parking space to return the car at the end of the rental, so I had to park it in front of another vehicle in the car park.
Pros: It was relatively quick and queue free
Cons: Car damage and didn’t feel valued
Pros: Person that assisted me was helpful
Cons: Too long to pick up
Pros: The agent at the pickup was professional
Cons: The car wasn’t maintained
Pros: Quick and efficient
Cons: No real complaints!
Pros: The service agent was very friendly , however the process of renting took a long time.
Cons: When dropping off , there was nobody there to examine the car and take it over. The process didn’t seem very professional
Cons: Tried to charge me 300 euro because I was running 2 hours late in normal buiness hours. Car had no oil in it was lucky i didnt break down on an autostrada, and considering the charge a 100 euro a day for a fiat panda its the least they could do.
Cons: Beat up car - terrible customer service, unreasonable fee for picking up car "late"
Pros: best price online
Cons: no physical person at drop-off leaves you without confidence car checked and signed off with guarantee involved.
Pros: Very thorough
Cons: No complaints
Pros: Return was easy.
Cons: Car had 2 Faults. Oil and speed limit (30km) blokked. Pickup took long time even after sharing info on whatsup.
Pros: Very responsive to questions prior to our arrival in Rome. Friendly and helpful during the rental process.
Cons: I did not have a single disappointment with Rent4U.
Pros: all was good
Cons: didn't receive notice that the scratches and dents on the front left fender and door which were present upon pick up were noted - still haven't received my large security deposit back yet. Thanks
Pros: it was efficient enough
Cons: i returned the car not washed or vacummed inside. They wanted to charge me 90 euro to clean the car, which i think is outrageous considering they need to clean the car anyway.
Cons: No customer servive
Pros: Check my overall comments
Cons: Check my overall comments.
Pros: Great service
Cons: The handling of the 50Euro service charges. It would appear, as I understood, it is a across the board policy?
Pros: Car was clean.
Cons: Car was rent for 5 sits and a car for 4 was given. Paperwork was long and complex. Instructions for drop off were written by hand and we had to wait more than 30 min to be able to drop off our car. Very high deposit (1k) for a fiat panda. One of the side mirror was not working.
Pros: Friendly and helpful
Pros: very good customer care provided at picking up and any detailed explanation given by the employee at the desk
Cons: dropping off at 8PM nobody was available at the parking kiosk but the keys dropping off instructions said “drop keys here in the box only after 22:00 (10:00PM)
Pros: Good location and car was good
Cons: They try to ding you with baseless charges days after you turn the car in knowing they can get away with it. It’s clearly their business model
Pros: The staff at the rental office at the airport were helpful & nice.
Cons: Returning the car at Roma Termini was awful. Finding the drop off was extremely difficult and was not well marked.
Pros: All over very good, except soneone had been smoking in the car.. and we are non smokers
Cons: Smokesmell in rhe car
Pros: The gentleman who helped me with the drop-off of the car was excellent. Very polite, well-spoken, and understanding of my delay in returning the car due to unexpected travel time to the drop-off location.
Cons: My drop-off location was changed on the day of the drop-off. It was communicated to me via WhatsApp message, but it was still not the most convenient. Had this been communicated earlier, it would have been no problem at all. Overall I am still very happy with Rent4U, mainly because of how polite and friendly the customer service agents were.
Pros: my flight was late by 4h. Car provider refused to provide car if I am late for more than an hour. I was left without a car. Rent was made for a whole week.
Cons: my flight was late by 4h. Car provider refused to provide car if I am late for more than an hour. I was left without a car. Rent was made for a whole week