Rent4U at Rome Airport Fiumicino

Cons: They stole me 450 euro for a mini scratch that I didn’t know. I don’t understand how a compagnie like Rent4U works with discovers cars.

Pros: Pickup was ok. Vehicle was well prepared and as expected

Cons: when dropping off during middle of day no attendant or desk personnel were available Minor damage was incurred somewhere in parking lot. Discover cars does not cover or communicate regarding (vandalism) claims. So we are stuck paying.

Pros: Got an almost brandnew hybride car which was well equiped and ready to go

Cons: Pick-up was not good, as explained before and upon return of the car at 8:30 AM, it was even worst as there was nobody there to greet us and no instructions on the car return booth to explained what to do. We simply did not know what to do until someone finally showed up at 9, someone who examined the car very quickly and would not sign the document to confirm it was OK and officially returned to Rent4U.

Pros: Reresentative explained everything thoroughly

Cons: asked for a car seat for a 6 years old and was given a booster instead.

Pros: Nice car

Cons: Charged extra for late arrival which was an error converting time difference

Pros: They gave us un extra charger. Tha lady that came with us to the parking was very kind

Cons: The waiting time at desk. It was lunch time but still it took us near a hour to drive the rented car since we arrived

Pros: nothing

Cons: time spent picking up and dropping of car

Pros: The representative was very nice, helpful and kind, they did not press for additional insurances and various payment supplements

Cons: The direction to the company office is lacking and it took a long time to find them, on the voucher it is written that they sit on the 2nd floor but in reality they sit on the 3rd floor.

Pros: Price

Cons: They forgot to explain a few things about the car, but nothing important

Pros: The lady who gave us the car, was so helpful when I forgot my handbag in the car, with passports in it. She also gave us good instructions.

Cons: Nothing bad to say.

Cons: There was no attendant to help drop off the car. No parking spots were available, so I parked in front of two other cars and dropped the key off in the slot. I felt bad about it, but I had to meet my parents (seniors) at the terminal.

Pros: Nothing

Cons: Representative was rude and not cooperating

Pros: Easy to find.

Cons: The representative was not very friendly.

Pros: Was a new comfortable car

Cons: Customer service horrible, waited over 1 hour with 3 customer agents and 3 customer to pick up the car at counter, vehicle was not road worthy. Further was attempted to be charged extra money for a so-called late return when in fact, with my proof of photos, was early by 30 minutes.

Pros: Friendly and helpful staff.

Cons: We were early but had to wait till time set to pick up car. It would be better if there was a 2or3 hour window to pick up and drop off car.

Cons: Will provide more details to actual person

Cons: Crappy car for that amout of money. Took forever to get it picked up. Car wasn't clean, we found old candy loose in doors...

Pros: Lady went out of her way to sort out car docs. Car waswhat it said on the ticket

Cons: bit of messing about with paperwork but lady got it sorted.

Pros: Helpful agent.

Cons: There wasn't a parking space to return the car at the end of the rental, so I had to park it in front of another vehicle in the car park.

Pros: It was relatively quick and queue free

Cons: Car damage and didn’t feel valued

Pros: Person that assisted me was helpful

Cons: Too long to pick up

Pros: The agent at the pickup was professional

Cons: The car wasn’t maintained

Pros: Quick and efficient

Cons: No real complaints!

Pros: The service agent was very friendly , however the process of renting took a long time.

Cons: When dropping off , there was nobody there to examine the car and take it over. The process didn’t seem very professional

Cons: Tried to charge me 300 euro because I was running 2 hours late in normal buiness hours. Car had no oil in it was lucky i didnt break down on an autostrada, and considering the charge a 100 euro a day for a fiat panda its the least they could do.

Pros: Nothing

Cons: Beat up car - terrible customer service, unreasonable fee for picking up car "late"

Pros: best price online

Cons: no physical person at drop-off leaves you without confidence car checked and signed off with guarantee involved.

Pros: Very thorough

Cons: No complaints

Pros: Return was easy.

Cons: Car had 2 Faults. Oil and speed limit (30km) blokked. Pickup took long time even after sharing info on whatsup.

Pros: Very responsive to questions prior to our arrival in Rome. Friendly and helpful during the rental process.

Cons: I did not have a single disappointment with Rent4U.

Pros: all was good

Cons: didn't receive notice that the scratches and dents on the front left fender and door which were present upon pick up were noted - still haven't received my large security deposit back yet. Thanks

Pros: it was efficient enough

Cons: i returned the car not washed or vacummed inside. They wanted to charge me 90 euro to clean the car, which i think is outrageous considering they need to clean the car anyway.

Pros: Nothing

Cons: No customer servive

Pros: Check my overall comments

Cons: Check my overall comments.

Pros: Great service

Cons: The handling of the 50Euro service charges. It would appear, as I understood, it is a across the board policy?

Pros: Car was clean.

Cons: Car was rent for 5 sits and a car for 4 was given. Paperwork was long and complex. Instructions for drop off were written by hand and we had to wait more than 30 min to be able to drop off our car. Very high deposit (1k) for a fiat panda. One of the side mirror was not working.

Pros: Friendly and helpful

Pros: very good customer care provided at picking up and any detailed explanation given by the employee at the desk

Cons: dropping off at 8PM nobody was available at the parking kiosk but the keys dropping off instructions said “drop keys here in the box only after 22:00 (10:00PM)

Pros: Good location and car was good

Cons: They try to ding you with baseless charges days after you turn the car in knowing they can get away with it. It’s clearly their business model

Pros: The staff at the rental office at the airport were helpful & nice.

Cons: Returning the car at Roma Termini was awful. Finding the drop off was extremely difficult and was not well marked.

Pros: All over very good, except soneone had been smoking in the car.. and we are non smokers

Cons: Smokesmell in rhe car

Pros: The gentleman who helped me with the drop-off of the car was excellent. Very polite, well-spoken, and understanding of my delay in returning the car due to unexpected travel time to the drop-off location.

Cons: My drop-off location was changed on the day of the drop-off. It was communicated to me via WhatsApp message, but it was still not the most convenient. Had this been communicated earlier, it would have been no problem at all. Overall I am still very happy with Rent4U, mainly because of how polite and friendly the customer service agents were.

Pros: my flight was late by 4h. Car provider refused to provide car if I am late for more than an hour. I was left without a car. Rent was made for a whole week.

Cons: my flight was late by 4h. Car provider refused to provide car if I am late for more than an hour. I was left without a car. Rent was made for a whole week