Italy Car Rent at Rome Airport Fiumicino

Pros: Service was good on pickup once we finally found the location. Signage very poor.

Cons: Horrible on return. Agents were irritated and irritating. We returned 24 hours early and they said that’s too bad. Said to contact you which is next to impossible. Tried different ways multiple times. They they charged us excessively in a major way for fuel not being full. It was over half full and they charged us double what it would have been to completely fill the car. Started out good but turned into a horrible experience. This is the second survey I’ve been requested to fill out. No respons

Cons: no gps in auto. yet we ordered one. wipers not working. brakes were squeaking.

Pros: Easy to pick up.

Cons: Booked car not available , no automatic cars available , no other options. Only available was a manual wagon.

Cons: Forced us to buy insurance even though we already had it with the booking agency. They registered old damages to the car on us when we handed in the car. Horrible service. Will never rent with them again

Cons: Pickup address was incorrect, drop off address was also not clear/wrong. Car was not cleaned and there was no window washer fluid.

Pros: They scam their customers on check out. Making up damages and directly charging €500. STAY AWAY!

Pros: The customer service representative was very helpful

Cons: They didn't have the car I rented available and needed to wait about an 1.5 hr

Pros: most of the service was great

Cons: nothing

Cons: Representative made error on the collection receipt payment method and I've emailed them multiple times and they don't respond immediately an this causes inconviences to my payment method on my contract. Also car had many damages not very appealing to me as a customer and also no washer fluid to clean our windshield i will know for next rental this company does not offer cars

Pros: Only thing i liked was the replacement vehicle and the desk executive in Pisa airport

Cons: First of all, didnt get the car that was booked. Booked jeep renegade. It was available on site, but said something that it does not have permit to go out of Rome and the replacement car was fiat500x which was very much prone to theft. And accordingly car was broken into and all luggage stolen in Pisa. And finally the provider started charging to credit card every month as traffic penalties without any prior notice. More than 1500 euros charged as traffic fines. Unable to trace authencity.

Pros: see above

Cons: see above

Pros: Fast delivery, but of course this is based on availability of staff

Cons: The pickupservice at the airport

Pros: Nothing

Cons: I arrived early to the office of rental . The car was available.The employee were free of costumers but they ask me to come ofter 1 hour , exactly at the time when it was in contract. When I came back , there was 10 customers-so that’s no efficiency. The car I choose and I pay for 5 months before, wasn’t availlable(jeep) , so they gave me a ford. The car wasn’t clean and after 200 km , there was necessarily changing oil message on board.I payed full insurance 2 times and no money back!!!

Pros: Previous damages to car car were well documented and the agent was very good at explaining what you may or may not be responsible for when returning the car-

Pros: Assisted and upgraded the car

Cons: The car had some damages from previous drivers.

Pros: nothing

Cons: type of car smaller that we book for

Cons: See above. Service at pick up was also extremely slow as it tool nearly an hour before we were seen.

Cons: I've attached correspondence from Italy Car Rental, I do not understand it, but according to my knowledge it shows that there is damage to the car. I've handed this vehicle back in perfect condition and signed it off with the agent that it was 100%. An hour later, I received this mail after I had left the Airport. If it is the case of damage to the vehicle, then I would like Discover Cars to look into this matter as I had full insurance

Pros: Prezzo e personale cordiale

Cons: Auto con qualche graffio e senza liquido lavavetri

Pros: Good price

Cons: Long wait for pick up

Pros: Been overcharged. Never showed paperwork as was told it would be send via email. Took advantage of having small kids and late night for not showing extra charges . Will never use again.

Cons: Nothing.

Cons: The adress sent to email for drop off was wrong. I missed the train because of it ! No one answered the phone either to help me

Pros: Friendly service at pickup.

Cons: Long queues at rental desk.

Pros: Quick easy pick up and drop off

Pros: When i Picked the car up it didn't have a full tank of gas. It was like little over 3/4 of a tank. I return the car exaxtly 3/4 tank and I got charged 44 dollars for gas which I am upset about. The car had no windshield wiper fluid either.

Cons: Only one agrnt and 7 people waiting. Not cool.

Pros: Nothing.

Cons: Awful service, did not have enough cars to meet all the reservations. Employees did not care, provided awful service, and were quick to cancel our reservation when we complained to give the car to someone else.

Pros: Great customer service

Cons: Very difficult to find car rental office in parking garage

Pros: Once we found the collection desk (difficult) it was a smooth process to hire the car

Cons: Felt like a scam to extract additional money at the end of the hiring period as they were obsessed with finding some new damage on an already very damaged vehicle.

Cons: Car’s audio system wasn’t functioning.

Pros: Service from Italy car rent was very good. I had no issues with them. They were helpful in explaining general questions about the car and about the rental contract. The pickup and drop off was quick and smooth. The car that we received - VW Golf automatic - was nearly new and in a very good condition.

Cons: No issues

Cons: They did not offer to check the cars condition together upon pickup. This is something that should be done automatically by the rental car company. The customer shouldn't be burdened with finding deficiencies with the car.... the car centre should find them.

Pros: Car we booked not available due to mechanical issues, but staff helped get us on the road in a new car. Needed a certain size for 5p & luggage.

Cons: Process took about an hour, so we were comped a tank of gas for our 3 week vacay.

Pros: I didn’t like the pressure put on me to by their full coverage since I already paid for it

Cons: It takes at least half an hour to take your car

Pros: Carro muito econômico.

Cons: Carro com várias avarias.

Cons: The insurance was full cover and was verified at the pickup. There was a small tail light damage which i caused, but on return was told that there was not full insurance. But i have an email confirming full insurance cover. I specifically bouble checked this when i picked up the car. Your staff member a male stated it was full cover.On returning the same staff member was there originally, but when i asked that they get him to discuss he could not be found. Very suspicious. Staff were rud

Pros: I liked the original pricing, which was a draw.

Cons: They cancelled my original appointment because my flight got in two hours after my reservation time. They then charged me for an upgrade. When I declined the additional insurance offered, my credit card was declined for the deposit, even though I was on the phone with my bank and they could see the requests coming through , which then “forced” then to charge me for insurance doubling the cost of my rental since I had to use a debit card. Then they didn’t want down the car for damage, telling me.

Pros: Good service and friendly staff

Pros: The drop of was very fast. The answer for the oil problem was fast and easy.

Cons: The oil missing almost completely. We had to wait for 30 min, to the car, to arrive from cleaning... We got a car a little smaller/ weaker than we prenotate.

Pros: Very nice and clean car

Cons: The insurance/credit card scam

Pros: The service desk in Rome was efficient and explained the process to me. I would have wanted them to go through all the past damages with me rather than the onus being on me to choose. But overall they were very friendly and fast to get the car prepared. The people in Rome were great.

Cons: The quality of the vehicle was the absolute worst. We rented a Kia Picanto, which was covered in dents, scratches, scrapes, and almost every panel was marked up. My wife and i drove around the country and experienced issues with the starter (sometimes you would have to jiggle the keys in the ignition). Drop off in Milano was the worst. No direction on turn in and nobody at the return "desk" nor any clear indications of where to even locate the main desk. The phones were not working i guess.

Pros: The full insurebce with no worries

Cons: The car had avery bad siggarete smelk

Pros: They told me the fule was full but it wasn't

Cons: Charge 25 euro for roadside assistance and told me u get the insurance from another company their company have their insurance if something happens I have to pay up front and claim it from the insurance company very disappointed

Pros: Great upgrade and super helpful staff . The car had no issues except scratches outside that I saw in advance and did not care. I was offered another brand new car and I preferred the one with the damage because it was hybrid

Cons: The service was great. I will definitely order from this company next time

Pros: quick and easy

Cons: can't think of anything

Pros: Great staff / Besst Price

Cons: Car was not clean / many dings also But we did like this Fiat Trekking

Pros: Efficient at the counter

Cons: The cars overall presentation

Pros: Easy to access and no line like other car rentals had

Pros: Agent was friendly and the whole transaction went smoothly.

Pros: Very nice staff

Pros: Actually I didn't get the car which I accepted for, but the car that I got was pretty good, accept the trunk.

Cons: The trunk

Pros: Everyone was knowledgeable and pleasant

Cons: See previous remark.

Pros: Easy, efficient, friendly

Pros: Very easy to pick up - no issues with drop off - agent was very nice and easy to speak with

Cons: Finding the rental desk was a bit confusing, it would have been nice to know that it wasn't where all the other rental car desks were located.

Pros: Absolutely nothing

Cons: Did not get the car I reserved WELL in advance.

Pros: Was not impressed

Cons: Was not impressed

Pros: Was given a car that had no booklet in it. The car stalled 3 times and the service light lit up and the car rolled backwards when it stalled on a hill. Spoke to customer service who stated we should use the car. How did they know if the car was safe when they didn’t see it. Also charged us $150 euros to exchange the stalled car for a another. The person who gave us the new car didn’t speak any English.

Pros: The agent is very nice and professional!

Cons: No complains

Pros: EVERYTHING

Cons: NO INSTRUCTIONS MANUAL FOR THE GPS

Pros: Agent fluent in English. Great explanations of insurance coverage.

Cons: There was no operating manual in the car. We had to Google how to restart the car ‘manually’ which was slightly different from our car.

Pros: Quick and efficient

Cons: Being given a car with near bald front tires. And no response to my e-mailed or complaints to the attendant when we returned the car.

Pros: Fast, easy, efficient pick up and drop off.

Cons: The car had a check engine and notice to get an oil and filter change which was slightly concerning.

Pros: The vehicle was in good condition and clean. Good size and comfortable.

Cons: I rented 2 vehicles. One employee checked under my vehicle and went straight to a scratched underneath as if he knew it was there. The other employee checking our second vehicle did not check the underneath at all, not consistent and very suspicious!!!!

Pros: Nothing

Cons: No customer support, No understanding, No refund for what I paid but I did not use. No transparency, No professionalism. DiscoverCars is just a greedy company. Once you experience a problem with your car rental you are left on your own. Remember that!

Pros: Cheap

Cons: Attendant was not very forthcoming, did not even bother to walk us to the car to inspect it for damages even though it was totally covered in scratches and dents (we had to call him). Took us relatively long for pickup. Even though I made it clear I was not familiar with automatic cars he still did not come to show me the ropes and had to make them out on my own.

Pros: They gave me a good working car.

Pros: Nothing. As they refused to answer my calls. I did contact where the car would be picked up, but they told me that I need to contact this brokerage.

Cons: As noted, they refused to answer my calls. I did contact where the car would be picked up, but they told me that I need to contact this brokerage. They would not return my money over (their) scheduling misunderstanding. DO NOT go through this BROKERAGE! Just simply directly contact whoever is actually renting the car at THEIR point of location. Otherwise, you CANNOT contact these unreasonable A-holes.

Cons: The baby car seat belt function was broken and didn't feel safe.

Pros: I liked that the agent (Marco) was very helpful, fast, and I've got a better car than expected.

Pros: personnel is helpful

Cons: We got a manual Fiat panda instead of an automatic smart.