Italy Car Rent at Rome Airport Fiumicino

Pros: Good service and friendly staff

Pros: The drop of was very fast. The answer for the oil problem was fast and easy.

Cons: The oil missing almost completely. We had to wait for 30 min, to the car, to arrive from cleaning... We got a car a little smaller/ weaker than we prenotate.

Pros: Very nice and clean car

Cons: The insurance/credit card scam

Pros: The service desk in Rome was efficient and explained the process to me. I would have wanted them to go through all the past damages with me rather than the onus being on me to choose. But overall they were very friendly and fast to get the car prepared. The people in Rome were great.

Cons: The quality of the vehicle was the absolute worst. We rented a Kia Picanto, which was covered in dents, scratches, scrapes, and almost every panel was marked up. My wife and i drove around the country and experienced issues with the starter (sometimes you would have to jiggle the keys in the ignition). Drop off in Milano was the worst. No direction on turn in and nobody at the return "desk" nor any clear indications of where to even locate the main desk. The phones were not working i guess.

Pros: The full insurebce with no worries

Cons: The car had avery bad siggarete smelk

Pros: They told me the fule was full but it wasn't

Cons: Charge 25 euro for roadside assistance and told me u get the insurance from another company their company have their insurance if something happens I have to pay up front and claim it from the insurance company very disappointed

Pros: Great upgrade and super helpful staff . The car had no issues except scratches outside that I saw in advance and did not care. I was offered another brand new car and I preferred the one with the damage because it was hybrid

Cons: The service was great. I will definitely order from this company next time

Pros: quick and easy

Cons: can't think of anything

Pros: Great staff / Besst Price

Cons: Car was not clean / many dings also But we did like this Fiat Trekking

Pros: Efficient at the counter

Cons: The cars overall presentation

Pros: Easy to access and no line like other car rentals had

Pros: Agent was friendly and the whole transaction went smoothly.

Pros: Very nice staff

Pros: Actually I didn't get the car which I accepted for, but the car that I got was pretty good, accept the trunk.

Cons: The trunk

Pros: Everyone was knowledgeable and pleasant

Cons: See previous remark.

Pros: Easy, efficient, friendly

Pros: Very easy to pick up - no issues with drop off - agent was very nice and easy to speak with

Cons: Finding the rental desk was a bit confusing, it would have been nice to know that it wasn't where all the other rental car desks were located.

Pros: Absolutely nothing

Cons: Did not get the car I reserved WELL in advance.

Pros: Was not impressed

Cons: Was not impressed

Pros: Was given a car that had no booklet in it. The car stalled 3 times and the service light lit up and the car rolled backwards when it stalled on a hill. Spoke to customer service who stated we should use the car. How did they know if the car was safe when they didn’t see it. Also charged us $150 euros to exchange the stalled car for a another. The person who gave us the new car didn’t speak any English.

Pros: The agent is very nice and professional!

Cons: No complains

Pros: EVERYTHING

Cons: NO INSTRUCTIONS MANUAL FOR THE GPS

Pros: Agent fluent in English. Great explanations of insurance coverage.

Cons: There was no operating manual in the car. We had to Google how to restart the car ‘manually’ which was slightly different from our car.

Pros: Quick and efficient

Cons: Being given a car with near bald front tires. And no response to my e-mailed or complaints to the attendant when we returned the car.

Pros: Fast, easy, efficient pick up and drop off.

Cons: The car had a check engine and notice to get an oil and filter change which was slightly concerning.

Pros: The vehicle was in good condition and clean. Good size and comfortable.

Cons: I rented 2 vehicles. One employee checked under my vehicle and went straight to a scratched underneath as if he knew it was there. The other employee checking our second vehicle did not check the underneath at all, not consistent and very suspicious!!!!

Pros: Nothing

Cons: No customer support, No understanding, No refund for what I paid but I did not use. No transparency, No professionalism. DiscoverCars is just a greedy company. Once you experience a problem with your car rental you are left on your own. Remember that!

Pros: Cheap

Cons: Attendant was not very forthcoming, did not even bother to walk us to the car to inspect it for damages even though it was totally covered in scratches and dents (we had to call him). Took us relatively long for pickup. Even though I made it clear I was not familiar with automatic cars he still did not come to show me the ropes and had to make them out on my own.

Pros: They gave me a good working car.

Pros: Nothing. As they refused to answer my calls. I did contact where the car would be picked up, but they told me that I need to contact this brokerage.

Cons: As noted, they refused to answer my calls. I did contact where the car would be picked up, but they told me that I need to contact this brokerage. They would not return my money over (their) scheduling misunderstanding. DO NOT go through this BROKERAGE! Just simply directly contact whoever is actually renting the car at THEIR point of location. Otherwise, you CANNOT contact these unreasonable A-holes.

Cons: The baby car seat belt function was broken and didn't feel safe.

Pros: I liked that the agent (Marco) was very helpful, fast, and I've got a better car than expected.

Pros: personnel is helpful

Cons: We got a manual Fiat panda instead of an automatic smart.