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Surprice at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice people, helpful.
Cons: Long time waiting for the shuttle-bus. I recieved a pool car compared to what I paid.
Pros: Don't trust this company. They are scammers and we overpaid ten times more and did not receive service on the voucher they sent us. Everything is a lie. They asked us to pay ten times more. The vacation was ruined and we were left without money and couldn’t even buy food. My husband is disabled and we are pensioners. This is how we were deceived.
Cons: Don't trust this company. They are scammers and we overpaid ten times more and did not receive service on the voucher they sent us. Everything is a lie. They asked us to pay ten times more. The vacation was ruined and we were left without money and couldn’t even buy food. My husband is disabled and we are pensioners. This is how we were deceived.
Pros: I’m very disappointed for the service
Cons: The attitude, and the mistakes they did
Pros: Patrice très bon agent et bon service.
Cons: Service navette a l'aéroport devrait être 24hr/ 24hr.
Pros: El coche estaba muy limpio y el depósito lleno
Cons: El conductor que vino a recogernos en el shuttle pretendía llevar a más pasajeros que asientos tenía el vehículo, pretendió que los maridos llevarán sentadas encima a sus mujeres para poder transportarnos hasta el lugar de recepción del coche. No te indican donde está aparcado y has de buscarlo por un enorme aparcamiento y si no fuese suficiente, me dieron un coche que hacía 1300 km que tenía que haber pasado la revisión del aceite.
Pros: I hated the feeling they were robbing me forcing me to pay extra 400 euros or the money I already paid for would get lost.
Cons: I would never recommend it to anyone.
Pros: Nothing. It was an absolute nightmare!
Cons: Agreed to one price online for the vehicle and deductible. Upon arrival, they were both substantially more.
Pros: Was good except having to take out full insurance with them. They wanted us to have an international drivers license
Cons: Forcing you to take full insurance even if you have
Cons: Our car was not 100% clean inside and had no windshield washer. Air in the tires was not balanced and the check tire light kept popping up. There is no indication where the shuttle stop and even the airport staff don’t know. We wasted an out looking for it…Although things were overall okay aside from that, the company is very strict and wants to see double insurance and one is already offered through our purchase.
Cons: Address on rental contract for returning the car is incorrect. I had to call to get a Google map texted to me.
Pros: Overall it was good, but very difficult to find shuttle bus upon arrival which took a few hours. Drop off was fine.
Cons: Purchased rental prior to coming to rome and purchased additional insurance which I was told would not cover because it was a third party and I purchased additional insurance which was not needed or would recommend not buying third party insurance and getting it there when picking up vehicle.
Pros: Nothing, shocking service avoid
Cons: Everything, Cowboys place should be shut down...
Pros: I didn't like everything. This place is a scam and I won't recommend it to anyone
Cons: We could not have an automatic car because our redervation was canacel. We arrive late because de shuffle bus was yellow and not blue. We could not contact them because they didn't answer their phone
Pros: The experience was horrible since we arrived on the flight, they never picked us up at the airport, we had to take an Uber to get to where they rented, they wanted to charge me for everything and they forced me to take out car insurance for which I paid double what my reservation said. I have rented through you several times and I have never had such a terrible experience, really very bad!! remove this company from your portfolio or it will give you very bad ratings
Cons: Nobody knew where to wait for the shuttle, after 1.5hs under the sun we decided to take an Uber. After 2 hours waiting in the office the car they gave me was broken and they had to give me another one that was also broken. Complete disaster.
Cons: Wrong address - double the price.
Pros: They were quick
Cons: The car they gave had broken glass on the inside, as well as being very very dirty on the outside and inside.
Cons: Took too long to get rental.
Pros: They provided me with a larger vehicle when the one I rented wasn't available at check-in.
Cons: They fought with every single customer around me, there was non-existent customer service, and they were unbelievably rude and even refused to rent cars to certain customers- I've never seen anything like it and many customers had no recourse and simply left without vehicles or had to pay double.
Pros: This company is just HORRIBLE. Their customer service is the worst. They lie customers and take advantage also. I have already sent you an email with my issue with the car rental. The company charged my parents an extra 1200 euros in Rome for insurance at pick up when they had taken the full coverage and my dad told the agent that he had full coverage but the agent insisted that he WASN’T fully covered. So my dad not wanting to have problems paid the extra. Continued in the next box.
Cons: While they were leaving from the Amalfi coast the car stalled and it did want to start anymore. The car had to be towed away and they had to PAY 150 euros for a taxi to get to Naples. There the agent told my dad that he would get refunded in Rome, that was a LIE. The agent in Rome was rude and not helpful. My dad DIDNOT get refunded and they were told that the company was not responsible for the extra expenses. This company should be on your website. Surprice are thieves.
Pros: I don't know the condition of the car because we could get it.
Pros: Absolutely nothing, you should remove any association of your business with them.
Cons: Location of the hirer, infrequency of the shuttle, information of how to get the shuttle, difficult to contact (tried 3 times with no answer), 1.5 hour queue time. Other people complained that their cars weren’t even there.
Cons: Bust driver who drove from airport to car rental office was rude and slow, unprofessional team.
Pros: Appalling and we will be in touch more. Worst car hire experience ever in 30 years of renting cars.
Cons: This box isn’t big enough to explain but I will email and contact by telephone too
Pros: Disgusting service. They told me that they can’t take deposit from debit card BUT IF I will buy additional insurance they CAN DO IT
Pros: Nothing, absolutely disgusting service from the moment we got there.
Cons: The entire service.The guy on desk his name being Patrizio if remembered correctly. Most disgusting rude person to come across after such a long journey to get to Italy. Absolute con of a company who advertise such low prices only for you to get there and the above reception guy says you have to pay them a security deposit of £1000 and then an additional of £500 for the car itself. If there wasn't a word limit I would write more. Ended up getting a car from the Airport instead.
Pros: Nothing. SurPrice did not provide any service except the brokerage for AutoOne
Cons: The lack of support when needed. I am still struggling to recover the expenses I had to anticipate to continue my trip and SurPrice has only promised to review my case. You "passed" my case to customer satisfaction team and they are simply waiting to see if I just forget the time, the upset and the €180 I have anticipated.
Pros: Car was new
Cons: I will file formal compliant, after being in contact with clientservice while at the pick up desk
Pros: Absolutely nothing
Cons: Agents were horrible, location was terrible and car was a death trap. The agents were after every extra cent they could scam out of every client.
Pros: Every single customer in the office was upset and having a hard time when we were there. Multiple parties had met at the airport trying to find the shuttle pick-up spot and waiting for over an hour. This included Italians and foreigners alike. Surprice had no one to answer the phone to help. When we finally got to the office the situation got worse. Definitely would not recommend this company.
Cons: Long waits, did not have car I reserved, did not honor price.
Cons: We were left waiting for the shuttle for over 2hrs at the airport. Called the office numerous times with no reponse. Had to get a cab to arrive to the car depot.
Cons: You guys charge me for Insurance and they charged me for their insurance !!!! Car is not the same !!! Waiting too long to speak with front desk … overall was very very bad experience … I will never book rental car through Discovery
Cons: the staff had a problem with the customer before us. the staff were very rude, never seen anything like it! we had to wait for a long time listening to them arguing and i ended up interupting so we could get our car. The shutllebus took over an hour to pick us up from the airport. The return address is incorrect on the email invoice so we couldn't find where to return the car, stresfull as we had to catch an overseas flight
Cons: I never picked up the car from Surprice. Massive scam. Money grabbers. The staff is lazy and incredibly sarcastic. They make fun of customers… worst experience, hands down. After almost one hour trying to speak to the attendant they claimed I needed an international drivers license in order to pick up the car otherwise I’d have to pay €350 worth of some made up insurance. In the end, I just turned my back and left. I lost about €60 years from the pre-booking tariff. Also worth mentionin
Pros: Nothing - not nice people or service
Cons: Everything - will avoid any future dealings with this or associated companies.
Cons: They cheat about pricing Service quality
Pros: I want my money back
Cons: Everything. Honestly.
Pros: Clean and good car.
Cons: Really hate the hardcore upselling of extra coverage, fuel service, cleaning service. Even though you booked full coverage they really make you feel it’s not enough. Price changes from 67 to 240. I didn’t fall for the trick but my friends did. When you don’t take it the rental agent almost becomes hostile.
Pros: Nightmare. And another couple there had the same issue. Way to ruin the start of our dream trip.
Cons: Service was easy to rent of course and terrible the rest of the way. No phone number for help and they just tell you to make a claim via email. Never use again.
Pros: nothing its a scam
Cons: all the experience its the worst i have renting a car
Pros: The car
Cons: the rent company refuse to accept the full coverage insurance that I bought from you and I was forced to by another one. (although I show the tor message about it and your highlighted remark) Second – they try to force me to pay for cleaning the car although it was perfectly clean. (I have pictures) The service when we arrived to take the car wasn’t good we need to wait long time and they even couldn’t help me to connect my phone to the car audio system or to change the language of it
Pros: Poor. Never got this kind of bad service. The rep is not nice. Trying to charge a cleaning service though the car was returned clean. First time in my live heard that the car must be washed before returning. First I thought they are joking though they are too serious about it. I do understand if the car would’ve be extra dirty. Though the back seats and the trunk never used. I have photos at the time of return and you yourself can see that nothing extraordinary about cleanliness.
Cons: They always mentioned that discover card is the agent and we don’t care about them. Even it has been fully covered by me and paid the fully coverage their attitude wasn’t appropriate.
Pros: The car had a visible accident, unbelievable for a rental car
Cons: The policy you implemented for the car cleaning is very inappropriate, because not everyone has time to wash the car the first nor the last day
Pros: Good car, I was confident we would arrive to the car we had requested and we were not disappointed.
Cons: Insurance was difficult to understand. Time at the agents getting the car, took a long time. Car oil light kept coming on, difficult to get a refund for the oil top up so far.
Pros: Not crowded with customers at the desk
Cons: The insistance of the lady at the desk to make me purchase a cover from her as I was continuously bombarded by her that your cover had no value....
Pros: Very friendly co-worker!
Cons: It was difficult to find a place for shuttle bus. Maybe if you could in the future add some pictures to the description to be able to find that place.
Cons: We reserved a car with a GPS system because we had no idea where we were going. When we went to pick up the car the agent said no GPS without explanation or apology. We were on our own in a foreign country! Thank goodness for my phone.
Pros: The car was ok, the exact car we rented online
Cons: Our flight was delayed for a few hours so we were late by two hours to pick up the car. They told us it is considered “no show” and we had to pay an extra 200 euros for the same car we ordered….
Pros: They were not helpful at all. Worst company I have worked with.
Cons: Employees should know the address of their location. Car was supposed to have navigation and it did not and no refund. Charged an extra day because no one could help me find the location.
Pros: it was very friendly, helpful and efficient. The car was in excellent condition for a rental car. It was almost new (only 20000 km) and very clean
Pros: We were given a totally new car, hybrid, prefect
Pros: the new name is auto one...and no one told..so i was looking for something.
Cons: They didn't give me what i have paid for
Pros: They allowed me to get the car even though I was delayed by about 10 hours due to flight cancellations…
Cons: The Rome fiumicino office did not seem to pick up the phone, I tried about a dozen times from Munich to let Surprice know my flight was delayed…
Pros: Good price
Cons: The car I got was bigger than what I wanted thus costing more in gas
Pros: the car was great.
Cons: the pickup and drop off was a nightmare
Cons: I felt like the agent was not being very honest and looking for more ways to make money, especially during car check out.
Pros: The car met my travel itinerary without stopping despite needing a mechanical overhaul
Cons: They delivered a car that I had not rented. Delayed service and very clumsy, delivery of a dirty car and without review. The cap of the car fell off as soon as we left the company and we had to pay for a new original, which was already cracked.
Pros: Value for car was good, drop off was quick and easy since there was no line. Staff was friendly and seemed more organized at drop off.
Cons: Bad communication, infrequent shuttle service, 2 hour wait to pick up car because not enough staff, and the person that was working was still talking phone orders while a bunch of people waited their turn to pick up their cars. They claim it was because they were moving that wek.
Pros: quality of the car
Cons: estremely bad situation when returning the car. A group of people had to wait a very ling tine (some of them more than an hour. Personally I arrived at the office to return the car about 3:20 hours before my flight would leave, and only arrived finally at the airport 1:45 before that moment. 'Fortunately'my flight turned out to be delayed.
Cons: Pick up took one hour because of paperwork. The car overheated multiple times, and when I communicated that to Surprice, then I got no response. The office was closed (in the middle of the day) when I returned the car. The rate/price was very expensive.
Pros: Nothing!!! Never again. The place we ended having to get our car from (Surprice/Auto One) in Rome was an absolute disaster! The pickup took 4 hours. There was only 4 people in front of me in the line. The lady working the desk at a very sketchy place away from the FCO airport was literally screaming at all the custumers that had gone before me. Telling them their reservations had expired because they were more than two hours late from their pickup time.
Cons: Everything. The drop off was at a different location than the pickup which we were never told. It took 2 hours to find this. Thank God we dropped the car off a day early or we likely would have missed our flight. The pickup and drop off employees were all extremely rude and unprofessional. They couldn't care less about your time. Never ever again and I am reviewing in hopes to save others from this disaster of a company.
Pros: easy return
Cons: The shuttle never came, I waited over 30 minutes with another traveler that went to a different car agency in the same location. I called the agency over 10 times and busy phone line. I had to pay for a taxi $10 EU and when I got to the agency they did not believe me. I waited over 75 minutes for a car. That is crazy, they have all my information why does it take that long, understaffed, slow, lazy, no rush, dont care???? I do have to say that the car return was much easier 15 minutes - done
Pros: The address listed on the internet is not the same as the actual address. This made finding the he location for pickup difficult.
Pros: The rep was very nice
Cons: The people in front of me took a very long time at no fault of the rep. The car also did not have window washer fluid
Cons: Car renter ran out of vehicles and the information never been passed on to the customer…
Cons: the time spent at the airport while waiting for the schuttle bus
Pros: We liked the vehicle but had issues with the car hire company when we ran into difficulties with the vehicle.
Cons: The staff were aggressive, rude and unhelpful. We had trouble with the vehicle, but as we had a separate excess insurance policy the car hire company were reluctant to help us and nearly left us stranded in a rural location, as they kept insisting we didn't have insurance with them. They were rude and had no respect for us as customers. I would never use Surprice again.
Pros: The van was clean and the pickup was barely fast
Cons: The comunication was terrible, i had problem with the van because a bad maintainance and i Had to pay for this maintanance and when i called them, they didnt solved me. When i drop of the car, there's nobody to tell the situation, instead yet they told me they gonna be there. I spend time of my vacation solving the problem of the van, because a bad maintanance they gave to the van. At least I need the refund of what I spend in the oil mantainance and AdBlue that the van was empty of both ofthem
Pros: the staff was nice
Cons: the time of the shuttle to the airport has to be improved, more frequent rides
Pros: very friendly and no pushy sales to convince me to buy more insurance.
Cons: where to get the bus is not very clear.
Pros: Good car.
Cons: Slow service upon returning the car.
Pros: Customer Service Representative who helped me both with the pick up and drop off of the car was really helpful, nice, and efficient.
Pros: They were super helpful when we picked up the car and made sure we knew where we were headed before we left.
Cons: We had no issues with the service
Cons: charging a few hundred euro for tiny dent
Cons: Didn’t allow me to add a second driver
Pros: Price and quality of the car
Cons: Difficult to find it.