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Surprice at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Absolutely nothing.
Cons: 1) Rude from the moment we walked in. 2) Tried to upsell everything. 3) Demanded an International Drivers License (not required in Italy) unless we agreed to all the bullshit they wanted to sell us. Initially 226 euros but then oh a "special deal" for 94 euros. Complete scam. In the end, it resulted in all of the employees screaming and I rented another car from another company and had it within 15 minutes with absolutely no issues whatsoever. You should not offer cars from this branch.
Pros: Gave me one price online that I paid, then when I got to the third party rental car company I paid about €300 more on top. I basically paid for “insurance” twice, once online and again in person. False advertising and a bunch of thieves.
Cons: Surprice was a “surprise” di merda. Besides paying way more than they let on, they also gave me a totally different (and worse) car that I paid for. What a scam.
Pros: I paid for all vehicle insurance on the DiscoverCars website , but the rental company in Rome did not recognize the validity of this insurance. Therefore, I had to spend 410 euros at the counter to forcibly purchase all vehicle insurance
Cons: The staff of the car surprice company have a good service attitude(a young guy), but the car rental system is very domineering, and mandatory consumption is very frustrating
Pros: NOTHING
Cons: SLOW SERVICE BY AGENTS
Cons: TOO MANY STICKERS ON THE CAR!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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