Surprice at Rome Airport Fiumicino

Pros: The car was ok, the exact car we rented online

Cons: Our flight was delayed for a few hours so we were late by two hours to pick up the car. They told us it is considered “no show” and we had to pay an extra 200 euros for the same car we ordered….

Pros: They were not helpful at all. Worst company I have worked with.

Cons: Employees should know the address of their location. Car was supposed to have navigation and it did not and no refund. Charged an extra day because no one could help me find the location.

Pros: it was very friendly, helpful and efficient. The car was in excellent condition for a rental car. It was almost new (only 20000 km) and very clean

Pros: We were given a totally new car, hybrid, prefect

Cons: none

Pros: the new name is auto one...and no one told..so i was looking for something.

Cons: They didn't give me what i have paid for

Pros: They allowed me to get the car even though I was delayed by about 10 hours due to flight cancellations…

Cons: The Rome fiumicino office did not seem to pick up the phone, I tried about a dozen times from Munich to let Surprice know my flight was delayed…

Pros: Good price

Cons: The car I got was bigger than what I wanted thus costing more in gas

Pros: the car was great.

Cons: the pickup and drop off was a nightmare

Cons: I felt like the agent was not being very honest and looking for more ways to make money, especially during car check out.

Pros: The car met my travel itinerary without stopping despite needing a mechanical overhaul

Cons: They delivered a car that I had not rented. Delayed service and very clumsy, delivery of a dirty car and without review. The cap of the car fell off as soon as we left the company and we had to pay for a new original, which was already cracked.

Pros: Value for car was good, drop off was quick and easy since there was no line. Staff was friendly and seemed more organized at drop off.

Cons: Bad communication, infrequent shuttle service, 2 hour wait to pick up car because not enough staff, and the person that was working was still talking phone orders while a bunch of people waited their turn to pick up their cars. They claim it was because they were moving that wek.

Pros: quality of the car

Cons: estremely bad situation when returning the car. A group of people had to wait a very ling tine (some of them more than an hour. Personally I arrived at the office to return the car about 3:20 hours before my flight would leave, and only arrived finally at the airport 1:45 before that moment. 'Fortunately'my flight turned out to be delayed.

Cons: Pick up took one hour because of paperwork. The car overheated multiple times, and when I communicated that to Surprice, then I got no response. The office was closed (in the middle of the day) when I returned the car. The rate/price was very expensive.

Pros: Nothing!!! Never again. The place we ended having to get our car from (Surprice/Auto One) in Rome was an absolute disaster! The pickup took 4 hours. There was only 4 people in front of me in the line. The lady working the desk at a very sketchy place away from the FCO airport was literally screaming at all the custumers that had gone before me. Telling them their reservations had expired because they were more than two hours late from their pickup time.

Cons: Everything. The drop off was at a different location than the pickup which we were never told. It took 2 hours to find this. Thank God we dropped the car off a day early or we likely would have missed our flight. The pickup and drop off employees were all extremely rude and unprofessional. They couldn't care less about your time. Never ever again and I am reviewing in hopes to save others from this disaster of a company.

Pros: easy return

Cons: The shuttle never came, I waited over 30 minutes with another traveler that went to a different car agency in the same location. I called the agency over 10 times and busy phone line. I had to pay for a taxi $10 EU and when I got to the agency they did not believe me. I waited over 75 minutes for a car. That is crazy, they have all my information why does it take that long, understaffed, slow, lazy, no rush, dont care???? I do have to say that the car return was much easier 15 minutes - done

Pros: The address listed on the internet is not the same as the actual address. This made finding the he location for pickup difficult.

Pros: The rep was very nice

Cons: The people in front of me took a very long time at no fault of the rep. The car also did not have window washer fluid

Cons: Car renter ran out of vehicles and the information never been passed on to the customer…

Cons: the time spent at the airport while waiting for the schuttle bus

Pros: We liked the vehicle but had issues with the car hire company when we ran into difficulties with the vehicle.

Cons: The staff were aggressive, rude and unhelpful. We had trouble with the vehicle, but as we had a separate excess insurance policy the car hire company were reluctant to help us and nearly left us stranded in a rural location, as they kept insisting we didn't have insurance with them. They were rude and had no respect for us as customers. I would never use Surprice again.

Pros: The van was clean and the pickup was barely fast

Cons: The comunication was terrible, i had problem with the van because a bad maintainance and i Had to pay for this maintanance and when i called them, they didnt solved me. When i drop of the car, there's nobody to tell the situation, instead yet they told me they gonna be there. I spend time of my vacation solving the problem of the van, because a bad maintanance they gave to the van. At least I need the refund of what I spend in the oil mantainance and AdBlue that the van was empty of both ofthem

Pros: the staff was nice

Cons: the time of the shuttle to the airport has to be improved, more frequent rides

Pros: very friendly and no pushy sales to convince me to buy more insurance.

Cons: where to get the bus is not very clear.

Pros: Good car.

Cons: Slow service upon returning the car.

Pros: Customer Service Representative who helped me both with the pick up and drop off of the car was really helpful, nice, and efficient.

Pros: They were super helpful when we picked up the car and made sure we knew where we were headed before we left.

Cons: We had no issues with the service

Pros: nothing

Cons: charging a few hundred euro for tiny dent

Cons: Didn’t allow me to add a second driver

Pros: Price and quality of the car

Cons: Difficult to find it.