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Surprice at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Only having a free shuttle back, which was only one shuttle, was convenient but inefficient.
Cons: Surprice car rental cancelled my reservation because we couldn’t find their shuttle driver at the Rome airport for more than an hour. They asked for another deposit of 1200Euro for car coverage, even though I paid the deposit and coverage with Discover. The car they gave us a new contract for cost 140Euro more and they didn’t honor the deposit already paid. The car they gave us had many scratches, dents, and was missing a fender.
Pros: Nothing
Cons: When we arrived there was no car of the type we rented. We rented an Audi A3 or similar and they had only Fiat Panda. The people were ver unpolite, just saying that Fiat Panda was the only option and not accepting even a price reduction since the car was of an inferior range. I will never rent agiain in Surprice. Besides that after 3 days the car start giving signal of low oil level and that the engine would stop.
Pros: I didn't end up picking up the car
Cons: No shuttle to car from airport. No support line.
Cons: You stole my money. You charged me but not suply the car. I payed for nothing
Pros: Ingen hämtade oss vid flygplatsen fick tillslut åka med ett annat företag som låg bredvid.. dom hade dessutom ett annat namn än det vi bokat
Cons: Kvinnan i reseperioder var så fruktansvärt otrevlig skällde på kunder och började röka i våra ansikten
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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