Rome Fiumicino Airport (FCO), Rome, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Surprice at Rome Airport Fiumicino

Via dell'Aeroporto di Fiumicino 164 , 00054 Fiumicino
0039 3 403 303 527
Pick-up instructions
Upon your arrival at the airport, you will be on the ground floor/arrival floor. Please head to the first floor/departure floor by taking the elevator and make your way between the terminals in front of the control tower. The meeting point for the free shuttle bus is located between terminal 1 and terminal 3. There are 2 shuttle buses at the same time.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Bahrain
Audi A1
April 5, 2024

Pros: Car was fine.

Cons: Long time to wait for a bus for pick-up. Being charged extra for no international driving licence. Inconvenience of off-airport pick-up.

Sweden
Audi A1
February 6, 2024

Pros: Absolutely nothing.

Cons: 1) Rude from the moment we walked in. 2) Tried to upsell everything. 3) Demanded an International Drivers License (not required in Italy) unless we agreed to all the bullshit they wanted to sell us. Initially 226 euros but then oh a "special deal" for 94 euros. Complete scam. In the end, it resulted in all of the employees screaming and I rented another car from another company and had it within 15 minutes with absolutely no issues whatsoever. You should not offer cars from this branch.

United States of America (USA)
Audi A1
January 25, 2024

Pros: Gave me one price online that I paid, then when I got to the third party rental car company I paid about €300 more on top. I basically paid for “insurance” twice, once online and again in person. False advertising and a bunch of thieves.

Cons: Surprice was a “surprise” di merda. Besides paying way more than they let on, they also gave me a totally different (and worse) car that I paid for. What a scam.

Greece
Audi A1
January 7, 2024

Pros: I paid for all vehicle insurance on the DiscoverCars website , but the rental company in Rome did not recognize the validity of this insurance. Therefore, I had to spend 410 euros at the counter to forcibly purchase all vehicle insurance

Cons: The staff of the car surprice company have a good service attitude(a young guy), but the car rental system is very domineering, and mandatory consumption is very frustrating

United States of America (USA)
Ford Fiesta
December 17, 2023

Pros: NOTHING

Cons: SLOW SERVICE BY AGENTS

United States of America (USA)
Renault Captur
November 21, 2023

Cons: TOO MANY STICKERS ON THE CAR!

Portugal
Audi A1
November 20, 2023

Cons: Fake company, no one was in the airport as expected and they didn't answer the phone also

Greece
Audi A3
November 10, 2023

Pros: Τίποτα,δεν θα την ξαναεπιλεξω.

Cons: Χωρίς οργάνωση εταιρεία και αγενής προς τον πελάτη περίμενα μιάμιση ώρα για να παραλάβω ένα αυτοκίνητο από το γραφείο κι άλλη μιάμιση ώρα στο αεροδρόμιο που περίμενα ώστε να έρθει. Το shuttle bus never shown up.After one and half hour we had to take a taxi to go to the company. Μας ανάγκασαν να πλύνουμε το αυτοκίνητο πριν το γυρίσουμε

United States of America (USA)
Jeep Compass
October 31, 2023

Pros: Very quick and polite

Cons: The (diesel) car needed a refill of the AutoBlu and I kept getting alerts about it while driving.

United States of America (USA)
Hyundai i10
October 30, 2023

Cons: Damaged auto, rude personnel, dishonest with undisclosed charges : required payment for car wash BEFORE leaving rental premises. Refused to provide auto reserved.

Canada
Ford Focus STW
October 30, 2023

Cons: They did not help us with the oil issuses of the car. The oil was on empty and hasnt been changed. W=I lost prower to the engine on the highway

United States of America (USA)
Opel Astra
October 29, 2023

Pros: When I realized that the first car we requested was going to be too small, they went out of their way to find me another one.

Cons: Couldn't find the shuttle bus. could barely get in the bus due to the high step. Passenger car seat was stained. Car was scratched in numerous places. Signage was excessive.

Germany
Opel Astra
October 23, 2023

Pros: Le service de transport du rental car à l'aéroport est efficace. Le chauffeur très aimable

Cons: Le manque de transparence et d'efficacité. Contract non conforme. Reçois un véhicule endommagé et seulement 50% des dommage d'inscrit sur le Contract. Je demande au personnel de faire la.modification avant mon départ avec le véhicule. Je me fait dire qu'il ne changeront pas Le Contract. Que je dois seulement prendre une vidéo du véhicule avant que quitter le.stationnement et de leur montrer lorsque que je ramènerais le véhicule.

Turkey
Smart ForTwo
October 18, 2023

Pros: I sent you an e-mail, but I still haven't received a response. Roma SurPrice company did not deliver the vehicle to us and did not refund our down payment. They kept us waiting for 2.5 hours because they were going to give us a "free transfer". When they picked us up and we went to the office, they told us; They said "there is no vehicle left and your reservation has been cancelled." Although I sent various e-mails to my s.erdem.gorgun@yandex.com e-mail address, I still have not received a

Cons: I sent you an e-mail, but I still haven't received a response. Roma SurPrice company did not deliver the vehicle to us and did not refund our down payment. They kept us waiting for 2.5 hours because they were going to give us a "free transfer". When they picked us up and we went to the office, they told us; They said "there is no vehicle left and your reservation has been cancelled." Although I sent various e-mails to my s.erdem.gorgun@yandex.com e-mail address, I still have not received a

United States of America (USA)
Smart ForTwo
October 15, 2023

Pros: very bad expierence

United States of America (USA)
Audi A3
October 15, 2023

Pros: Surprise was a complete farce ! Rude, incompetent. There are no adequate adjectives to describe my negative experience. In fact, my party elected to forego the nightmare of Surprice and rent autos from another agency. I would appreciate a complete refund but even if I never see a penny, our decision to not use Surprice was a good one.

Cons: Stood in line for 90 minutes and not ONE customer received an auto. NOT ONE. Customers were yelling at the staff due to staff incompetence and righteous disregard for customer satisfaction. If Discover Cars maintains its relationship with Surprice, then I will also no longer consider Discover as a rental option.

Canada
Ford Fiesta
October 13, 2023

Cons: It was very busy and unorganized at pickup - not enough agents on duty. Also, I pre-paid on my credit card but because my husband was driving, they took the total payment AGAIN on his card. I will be sending a separate email for a refund. Thank you!

Sweden
Ford Fiesta
September 25, 2023

Pros: Nice people, helpful.

Cons: Long time waiting for the shuttle-bus. I recieved a pool car compared to what I paid.

Israel
Fiat 500
September 25, 2023

Pros: Don't trust this company. They are scammers and we overpaid ten times more and did not receive service on the voucher they sent us. Everything is a lie. They asked us to pay ten times more. The vacation was ruined and we were left without money and couldn’t even buy food. My husband is disabled and we are pensioners. This is how we were deceived.

Cons: Don't trust this company. They are scammers and we overpaid ten times more and did not receive service on the voucher they sent us. Everything is a lie. They asked us to pay ten times more. The vacation was ruined and we were left without money and couldn’t even buy food. My husband is disabled and we are pensioners. This is how we were deceived.

Germany
Smart Forfour
September 21, 2023

Pros: I’m very disappointed for the service

Cons: The attitude, and the mistakes they did

Canada
Audi A1
September 21, 2023

Pros: Patrice très bon agent et bon service.

Cons: Service navette a l'aéroport devrait être 24hr/ 24hr.

Spain
Hyundai i10
September 18, 2023

Pros: El coche estaba muy limpio y el depósito lleno

Cons: El conductor que vino a recogernos en el shuttle pretendía llevar a más pasajeros que asientos tenía el vehículo, pretendió que los maridos llevarán sentadas encima a sus mujeres para poder transportarnos hasta el lugar de recepción del coche. No te indican donde está aparcado y has de buscarlo por un enorme aparcamiento y si no fuese suficiente, me dieron un coche que hacía 1300 km que tenía que haber pasado la revisión del aceite.

Netherlands
Fiat 500
September 18, 2023

Pros: I hated the feeling they were robbing me forcing me to pay extra 400 euros or the money I already paid for would get lost.

Cons: I would never recommend it to anyone.

United States of America (USA)
Audi A1
September 18, 2023

Pros: Nothing. It was an absolute nightmare!

Cons: Agreed to one price online for the vehicle and deductible. Upon arrival, they were both substantially more.

South Africa
Smart ForTwo
September 17, 2023

Pros: Was good except having to take out full insurance with them. They wanted us to have an international drivers license

Cons: Forcing you to take full insurance even if you have

Canada
Opel Astra
September 16, 2023

Cons: Our car was not 100% clean inside and had no windshield washer. Air in the tires was not balanced and the check tire light kept popping up. There is no indication where the shuttle stop and even the airport staff don’t know. We wasted an out looking for it…Although things were overall okay aside from that, the company is very strict and wants to see double insurance and one is already offered through our purchase.

United States of America (USA)
Audi A1
September 15, 2023

Cons: Address on rental contract for returning the car is incorrect. I had to call to get a Google map texted to me.

United States of America (USA)
Volkswagen Golf
September 11, 2023

Pros: Nothing.

Cons: Nothing.

Canada
Audi A1
September 3, 2023

Pros: Overall it was good, but very difficult to find shuttle bus upon arrival which took a few hours. Drop off was fine.

Cons: Purchased rental prior to coming to rome and purchased additional insurance which I was told would not cover because it was a third party and I purchased additional insurance which was not needed or would recommend not buying third party insurance and getting it there when picking up vehicle.

United Kingdom
Opel Astra
September 1, 2023

Pros: Nothing, shocking service avoid

Cons: Everything, Cowboys place should be shut down...

Canada
Fiat 500
August 26, 2023

Pros: I didn't like everything. This place is a scam and I won't recommend it to anyone

Cons: We could not have an automatic car because our redervation was canacel. We arrive late because de shuffle bus was yellow and not blue. We could not contact them because they didn't answer their phone

Mexico
Opel Astra
August 25, 2023

Pros: The experience was horrible since we arrived on the flight, they never picked us up at the airport, we had to take an Uber to get to where they rented, they wanted to charge me for everything and they forced me to take out car insurance for which I paid double what my reservation said. I have rented through you several times and I have never had such a terrible experience, really very bad!! remove this company from your portfolio or it will give you very bad ratings

United States of America (USA)
Mercedes Benz Vito
August 21, 2023

Pros: Nothing

Cons: Nobody knew where to wait for the shuttle, after 1.5hs under the sun we decided to take an Uber. After 2 hours waiting in the office the car they gave me was broken and they had to give me another one that was also broken. Complete disaster.

United States of America (USA)
Audi A1
August 19, 2023

Pros: Nothing

Cons: Wrong address - double the price.

Norway
Audi A1
August 15, 2023

Pros: They were quick

Cons: The car they gave had broken glass on the inside, as well as being very very dirty on the outside and inside.

Canada
Fiat 500
August 12, 2023

Cons: Took too long to get rental.

United States of America (USA)
Audi A1
August 9, 2023

Pros: They provided me with a larger vehicle when the one I rented wasn't available at check-in.

Cons: They fought with every single customer around me, there was non-existent customer service, and they were unbelievably rude and even refused to rent cars to certain customers- I've never seen anything like it and many customers had no recourse and simply left without vehicles or had to pay double.

Canada
Hyundai i10
August 6, 2023

Pros: This company is just HORRIBLE. Their customer service is the worst. They lie customers and take advantage also. I have already sent you an email with my issue with the car rental. The company charged my parents an extra 1200 euros in Rome for insurance at pick up when they had taken the full coverage and my dad told the agent that he had full coverage but the agent insisted that he WASN’T fully covered. So my dad not wanting to have problems paid the extra. Continued in the next box.

Cons: While they were leaving from the Amalfi coast the car stalled and it did want to start anymore. The car had to be towed away and they had to PAY 150 euros for a taxi to get to Naples. There the agent told my dad that he would get refunded in Rome, that was a LIE. The agent in Rome was rude and not helpful. My dad DIDNOT get refunded and they were told that the company was not responsible for the extra expenses. This company should be on your website. Surprice are thieves.

United States of America (USA)
Audi A1
August 5, 2023

Pros: I don't know the condition of the car because we could get it.

United Kingdom
Fiat Tipo
July 31, 2023

Pros: Absolutely nothing, you should remove any association of your business with them.

Cons: Location of the hirer, infrequency of the shuttle, information of how to get the shuttle, difficult to contact (tried 3 times with no answer), 1.5 hour queue time. Other people complained that their cars weren’t even there.

Canada
Fiat 500
July 31, 2023

Cons: Bust driver who drove from airport to car rental office was rude and slow, unprofessional team.

United Kingdom
Ford Focus STW
July 29, 2023

Pros: Appalling and we will be in touch more. Worst car hire experience ever in 30 years of renting cars.

Cons: This box isn’t big enough to explain but I will email and contact by telephone too

United Arab Emirates
Smart ForTwo
July 29, 2023

Pros: Disgusting service. They told me that they can’t take deposit from debit card BUT IF I will buy additional insurance they CAN DO IT

United Kingdom
Volkswagen Golf
July 27, 2023

Pros: Nothing, absolutely disgusting service from the moment we got there.

Cons: The entire service.The guy on desk his name being Patrizio if remembered correctly. Most disgusting rude person to come across after such a long journey to get to Italy. Absolute con of a company who advertise such low prices only for you to get there and the above reception guy says you have to pay them a security deposit of £1000 and then an additional of £500 for the car itself. If there wasn't a word limit I would write more. Ended up getting a car from the Airport instead.

Australia
Ford Fiesta
July 25, 2023

Pros: Nothing. SurPrice did not provide any service except the brokerage for AutoOne

Cons: The lack of support when needed. I am still struggling to recover the expenses I had to anticipate to continue my trip and SurPrice has only promised to review my case. You "passed" my case to customer satisfaction team and they are simply waiting to see if I just forget the time, the upset and the €180 I have anticipated.

Netherlands
Volkswagen Touran
July 24, 2023

Pros: Car was new

Cons: I will file formal compliant, after being in contact with clientservice while at the pick up desk

United States of America (USA)
Audi A1
July 21, 2023

Pros: Absolutely nothing

Cons: Agents were horrible, location was terrible and car was a death trap. The agents were after every extra cent they could scam out of every client.

United States of America (USA)
Hyundai i10
July 17, 2023

Pros: Every single customer in the office was upset and having a hard time when we were there. Multiple parties had met at the airport trying to find the shuttle pick-up spot and waiting for over an hour. This included Italians and foreigners alike. Surprice had no one to answer the phone to help. When we finally got to the office the situation got worse. Definitely would not recommend this company.

Canada
Audi A1
July 14, 2023

Cons: Long waits, did not have car I reserved, did not honor price.

Malta
Audi A1
July 13, 2023

Cons: We were left waiting for the shuttle for over 2hrs at the airport. Called the office numerous times with no reponse. Had to get a cab to arrive to the car depot.

Canada
Jeep Compass
July 12, 2023

Cons: You guys charge me for Insurance and they charged me for their insurance !!!! Car is not the same !!! Waiting too long to speak with front desk … overall was very very bad experience … I will never book rental car through Discovery

Australia
Ford Focus STW
July 5, 2023

Cons: the staff had a problem with the customer before us. the staff were very rude, never seen anything like it! we had to wait for a long time listening to them arguing and i ended up interupting so we could get our car. The shutllebus took over an hour to pick us up from the airport. The return address is incorrect on the email invoice so we couldn't find where to return the car, stresfull as we had to catch an overseas flight

United Kingdom
Audi A3
July 3, 2023

Cons: I never picked up the car from Surprice. Massive scam. Money grabbers. The staff is lazy and incredibly sarcastic. They make fun of customers… worst experience, hands down. After almost one hour trying to speak to the attendant they claimed I needed an international drivers license in order to pick up the car otherwise I’d have to pay €350 worth of some made up insurance. In the end, I just turned my back and left. I lost about €60 years from the pre-booking tariff. Also worth mentionin

United Kingdom
Volkswagen Golf
June 15, 2023

Pros: Nothing - not nice people or service

Cons: Everything - will avoid any future dealings with this or associated companies.

Poland
Opel Astra
June 11, 2023

Cons: They cheat about pricing Service quality

Poland
Smart ForTwo
June 8, 2023

Pros: I want my money back

United States of America (USA)
Audi A1
June 7, 2023

Pros: Nothing.

Cons: Everything. Honestly.

Netherlands
Audi A1
June 3, 2023

Pros: Clean and good car.

Cons: Really hate the hardcore upselling of extra coverage, fuel service, cleaning service. Even though you booked full coverage they really make you feel it’s not enough. Price changes from 67 to 240. I didn’t fall for the trick but my friends did. When you don’t take it the rental agent almost becomes hostile.

United States of America (USA)
Audi A1
May 21, 2023

Pros: Nightmare. And another couple there had the same issue. Way to ruin the start of our dream trip.

Cons: Service was easy to rent of course and terrible the rest of the way. No phone number for help and they just tell you to make a claim via email. Never use again.

Mexico
Jeep Compass
May 11, 2023

Pros: nothing its a scam

Cons: all the experience its the worst i have renting a car

Israel
Ford Focus STW
May 8, 2023

Pros: The car

Cons: the rent company refuse to accept the full coverage insurance that I bought from you and I was forced to by another one. (although I show the tor message about it and your highlighted remark)   Second – they try to force me to pay for cleaning the car although it was perfectly clean. (I have pictures)   The service when we arrived to take the car wasn’t good we need to wait long time and they even couldn’t help me to connect my phone to the car audio system or to change the language of it

Armenia
Fiat 500
April 10, 2023

Pros: Poor. Never got this kind of bad service. The rep is not nice. Trying to charge a cleaning service though the car was returned clean. First time in my live heard that the car must be washed before returning. First I thought they are joking though they are too serious about it. I do understand if the car would’ve be extra dirty. Though the back seats and the trunk never used. I have photos at the time of return and you yourself can see that nothing extraordinary about cleanliness.

Cons: They always mentioned that discover card is the agent and we don’t care about them. Even it has been fully covered by me and paid the fully coverage their attitude wasn’t appropriate.

United Arab Emirates
Mercedes Benz Vito
March 14, 2023

Pros: The car had a visible accident, unbelievable for a rental car

Cons: The policy you implemented for the car cleaning is very inappropriate, because not everyone has time to wash the car the first nor the last day

New Zealand
Mercedes Benz Vito
January 28, 2023

Pros: Good car, I was confident we would arrive to the car we had requested and we were not disappointed.

Cons: Insurance was difficult to understand. Time at the agents getting the car, took a long time. Car oil light kept coming on, difficult to get a refund for the oil top up so far.

Malta
Hyundai i10
January 8, 2023

Pros: Not crowded with customers at the desk

Cons: The insistance of the lady at the desk to make me purchase a cover from her as I was continuously bombarded by her that your cover had no value....

Poland
Hyundai i10
November 10, 2022

Pros: Very friendly co-worker!

Cons: It was difficult to find a place for shuttle bus. Maybe if you could in the future add some pictures to the description to be able to find that place.

United States of America (USA)
Fiat 500
October 4, 2022

Cons: We reserved a car with a GPS system because we had no idea where we were going. When we went to pick up the car the agent said no GPS without explanation or apology. We were on our own in a foreign country! Thank goodness for my phone.

Israel
Fiat Tipo
August 22, 2022

Pros: The car was ok, the exact car we rented online

Cons: Our flight was delayed for a few hours so we were late by two hours to pick up the car. They told us it is considered “no show” and we had to pay an extra 200 euros for the same car we ordered….

United States of America (USA)
Land Rover Velar
August 16, 2022

Pros: They were not helpful at all. Worst company I have worked with.

Cons: Employees should know the address of their location. Car was supposed to have navigation and it did not and no refund. Charged an extra day because no one could help me find the location.

Switzerland
Hyundai i10
August 8, 2022

Pros: it was very friendly, helpful and efficient. The car was in excellent condition for a rental car. It was almost new (only 20000 km) and very clean

Poland
Hyundai i10
August 6, 2022

Pros: We were given a totally new car, hybrid, prefect

Cons: none

Mexico
Ford Fiesta
August 5, 2022

Pros: the new name is auto one...and no one told..so i was looking for something.

Cons: They didn't give me what i have paid for

United States of America (USA)
Fiat 500
August 3, 2022

Pros: They allowed me to get the car even though I was delayed by about 10 hours due to flight cancellations…

Cons: The Rome fiumicino office did not seem to pick up the phone, I tried about a dozen times from Munich to let Surprice know my flight was delayed…

Canada
VW Golf
July 29, 2022

Pros: Good price

Cons: The car I got was bigger than what I wanted thus costing more in gas

United States of America (USA)
Fiat 500
July 27, 2022

Pros: the car was great.

Cons: the pickup and drop off was a nightmare

South Korea
Fiat 500
July 27, 2022

Cons: I felt like the agent was not being very honest and looking for more ways to make money, especially during car check out.

Italy
Smart ForTwo
July 23, 2022

Pros: The car met my travel itinerary without stopping despite needing a mechanical overhaul

Cons: They delivered a car that I had not rented. Delayed service and very clumsy, delivery of a dirty car and without review. The cap of the car fell off as soon as we left the company and we had to pay for a new original, which was already cracked.

Norway
Hyundai i10
July 10, 2022

Pros: Value for car was good, drop off was quick and easy since there was no line. Staff was friendly and seemed more organized at drop off.

Cons: Bad communication, infrequent shuttle service, 2 hour wait to pick up car because not enough staff, and the person that was working was still talking phone orders while a bunch of people waited their turn to pick up their cars. They claim it was because they were moving that wek.

Netherlands
Smart ForTwo
June 30, 2022

Pros: quality of the car

Cons: estremely bad situation when returning the car. A group of people had to wait a very ling tine (some of them more than an hour. Personally I arrived at the office to return the car about 3:20 hours before my flight would leave, and only arrived finally at the airport 1:45 before that moment. 'Fortunately'my flight turned out to be delayed.

Norway
Mercedes Benz Vito
June 25, 2022

Cons: Pick up took one hour because of paperwork. The car overheated multiple times, and when I communicated that to Surprice, then I got no response. The office was closed (in the middle of the day) when I returned the car. The rate/price was very expensive.

United States of America (USA)
Fiat 500
June 23, 2022

Pros: Nothing!!! Never again. The place we ended having to get our car from (Surprice/Auto One) in Rome was an absolute disaster! The pickup took 4 hours. There was only 4 people in front of me in the line. The lady working the desk at a very sketchy place away from the FCO airport was literally screaming at all the custumers that had gone before me. Telling them their reservations had expired because they were more than two hours late from their pickup time.

Cons: Everything. The drop off was at a different location than the pickup which we were never told. It took 2 hours to find this. Thank God we dropped the car off a day early or we likely would have missed our flight. The pickup and drop off employees were all extremely rude and unprofessional. They couldn't care less about your time. Never ever again and I am reviewing in hopes to save others from this disaster of a company.

United States of America (USA)
Hyundai i10
June 16, 2022

Pros: easy return

Cons: The shuttle never came, I waited over 30 minutes with another traveler that went to a different car agency in the same location. I called the agency over 10 times and busy phone line. I had to pay for a taxi $10 EU and when I got to the agency they did not believe me. I waited over 75 minutes for a car. That is crazy, they have all my information why does it take that long, understaffed, slow, lazy, no rush, dont care???? I do have to say that the car return was much easier 15 minutes - done

United States of America (USA)
Fiat 500
June 8, 2022

Pros: The address listed on the internet is not the same as the actual address. This made finding the he location for pickup difficult.

United States of America (USA)
Fiat 500
May 13, 2022

Pros: The rep was very nice

Cons: The people in front of me took a very long time at no fault of the rep. The car also did not have window washer fluid

United States of America (USA)
Fiat 500
April 25, 2022

Cons: Car renter ran out of vehicles and the information never been passed on to the customer…

Poland
Fiat 500
April 2, 2022

Cons: the time spent at the airport while waiting for the schuttle bus

United Kingdom
Smart ForTwo
January 9, 2022

Pros: We liked the vehicle but had issues with the car hire company when we ran into difficulties with the vehicle.

Cons: The staff were aggressive, rude and unhelpful. We had trouble with the vehicle, but as we had a separate excess insurance policy the car hire company were reluctant to help us and nearly left us stranded in a rural location, as they kept insisting we didn't have insurance with them. They were rude and had no respect for us as customers. I would never use Surprice again.

United States of America (USA)
Mercedes Benz Vito
November 8, 2021

Pros: The van was clean and the pickup was barely fast

Cons: The comunication was terrible, i had problem with the van because a bad maintainance and i Had to pay for this maintanance and when i called them, they didnt solved me. When i drop of the car, there's nobody to tell the situation, instead yet they told me they gonna be there. I spend time of my vacation solving the problem of the van, because a bad maintanance they gave to the van. At least I need the refund of what I spend in the oil mantainance and AdBlue that the van was empty of both ofthem

United Kingdom
Toyota Prius
November 3, 2021

Pros: the staff was nice

Cons: the time of the shuttle to the airport has to be improved, more frequent rides

United Kingdom
Fiat 500 X
November 2, 2021

Pros: very friendly and no pushy sales to convince me to buy more insurance.

Cons: where to get the bus is not very clear.

Canada
Ford Fiesta
October 26, 2021

Pros: Good car.

Cons: Slow service upon returning the car.

United States of America (USA)
Smart ForTwo
October 5, 2021

Pros: Customer Service Representative who helped me both with the pick up and drop off of the car was really helpful, nice, and efficient.

United States of America (USA)
Smart ForTwo
September 28, 2021

Pros: They were super helpful when we picked up the car and made sure we knew where we were headed before we left.

Cons: We had no issues with the service

United Kingdom
Fiat Panda
August 23, 2021

Pros: nothing

Cons: charging a few hundred euro for tiny dent

United Kingdom
Toyota Prius
August 19, 2021

Cons: Didn’t allow me to add a second driver

Poland
Fiat Panda
July 30, 2021

Pros: Price and quality of the car

Cons: Difficult to find it.

Most Popular Car Rental Deals

Rome Airport Fiumicino
Mini Elite
Peugeot 107 or similar
Peugeot 107
  • 4
  • 1
  • 2
  • A/C
  • Man.
Surprice
$5.70 / per day
Rome Airport Fiumicino
Mini
Smart ForTwo or similar
Smart ForTwo
  • 2
  • 2
  • A/C
  • Auto.
Surprice
$5.70 / per day
Rome Airport Fiumicino
Mini
Smart ForTwo or similar
Smart ForTwo
  • 2
  • 2
  • A/C
  • Man.
Surprice
$5.70 / per day
Rome Airport Fiumicino
Mini
Hyundai i10 or similar
Hyundai i10
  • 4
  • 1
  • 3
  • A/C
  • Man.
Surprice
$5.92 / per day
Rome Airport Fiumicino
Compact
Citroen C1 or similar
Citroen C1
  • 4
  • 1
  • 3
  • A/C
  • Man.
Surprice
$6.15 / per day
Rome Airport Fiumicino
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Auto.
Surprice
$6.15 / per day
Rome Airport Fiumicino
Economy
Ford Fiesta or similar
Ford Fiesta
  • 5
  • 1
  • 5
  • A/C
  • Man.
Surprice
$6.39 / per day
Rome Airport Fiumicino
Economy
Smart Forfour or similar
Smart Forfour
  • 4
  • 1
  • 4
  • A/C
  • Auto.
Surprice
$6.65 / per day
Rome Airport Fiumicino
Economy Elite
Audi A1 or similar
Audi A1
  • 5
  • 1
  • 5
  • A/C
  • Man.
Surprice
$6.92 / per day
Rome Airport Fiumicino
Economy Elite
Audi A1 or similar
Audi A1
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Surprice
$7.19 / per day
Rome Airport Fiumicino
Compact
Opel Astra or similar
Opel Astra
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Surprice
$7.49 / per day
Rome Airport Fiumicino
Compact
Fiat Tipo or similar
Fiat Tipo
  • 5
  • 2
  • 4
  • A/C
  • Man.
Surprice
$7.49 / per day
Rome Airport Fiumicino
Compact Crossover
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Man.
Surprice
$8.48 / per day
Rome Airport Fiumicino
Compact Crossover
Renault Captur or similar
 Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Surprice
$8.87 / per day
Rome Airport Fiumicino
Compact Elite
Volkswagen Golf or similar
Volkswagen Golf
  • 5
  • 2
  • 5
  • A/C
  • Man.
Surprice
$9.28 / per day
Rome Airport Fiumicino
Compact Elite
Volkswagen Golf or similar
Volkswagen Golf
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Surprice
$9.71 / per day
Rome Airport Fiumicino
Intermediate Crossover
Jeep Compass or similar
Jeep Compass
  • 5
  • 2
  • 4
  • A/C
  • Man.
Surprice
$11.14 / per day
Rome Airport Fiumicino
Standard Van
Mercedes Benz Vito or similar
Mercedes Benz Vito
  • 9
  • 4
  • 4
  • A/C
  • Man.
Surprice
$189.01 / per day
The above prices are only approximate and were last updated at 03:03 on 2024-04-11. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Additional driver, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Snow chains, Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 23:00
Tue:  08:00 - 23:00
Wed:  08:00 - 23:00
Thu:  08:00 - 23:00
Fri:  08:00 - 23:00
Sat:  08:00 - 23:00
Sun:  08:00 - 23:00

Top Suppliers at Rome Airport Fiumicino

RentalPlus
Exceptional 9.1 / 846 reviews
+390656558028
Via dell'Aeroporto di Fiumicino, Edificio C 4º Piano, 320, 00054 Fiumicino RM
$16 - $1276
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Locauto
Exceptional 9.1 / 185 reviews
+390665953615
Via dell' Aeroporto di Fiumicino, 320, 00054 Fiumicino
$15 - $205
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Alamo
Very good 8.8 / 62 reviews
+390665953615
Roma Fiumicino Aeroporto, LEONARDO DA VINCI EPUA 2 TOWER, 00054 Fiumicino RM
$17 - $177
Centauro
Very good 8.5 / 471 reviews
+390683662959
Via Portuense, 2483, 00054 Fiumicino RM
$9 - $51
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Sicily By Car
Very good 8.4 / 664 reviews
+390665017450 / +393483434915 / +39064881287 / +393457313550
Aeroporto di Fiumicino, 320, 00054 Fiumicino RM
$16 - $45
Working hours
Mon:08:00-23:29
Tue:08:00-23:29
Wed:08:00-23:29
Thu:08:00-23:29
Fri:08:00-23:29
Sat:08:00-23:29
Sun:08:00-23:29
Hertz
Very good 8.4 / 21 reviews
+390665011553
Leonardo da Vinci Airport Rome , Italy , 00054
$40 - $80
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
RentSmart24
Very good 8.3 / 224 reviews
+393929443894
Via Portuense, 2385
$5 - $8
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
EuropaRent
EuropaRent
Very good 8.3 / 29 reviews
+393509264780 / +393347073558
Via Dell'aeroporto Di Fiumicino, 164, 00054 Fiumicino Rm
$4 - $16
Working hours
Mon:08:30-19:30
Tue:08:30-19:30
Wed:08:30-19:30
Thu:08:30-19:30
Fri:08:30-19:30
Sat:09:00-14:00
Sun:09:00-14:00
Goldcar
Very good 8.2 / 445 reviews
+34965233425 / +3904711430499
Parcheggio Multipiano B Livello 4.Via Francesco Aurelio Di Bella s.n.c.
$9 - $22
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Vivarent
Vivarent
Very good 8.2 / 111 reviews
+393473601666
Via Dell'aeroporto Di Fiumicino 164, Fiumicino
$16 - $87
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Dollar
Very good 8.2 / 28 reviews
+390665011553
Parking Building A – 1st floor, Via Arturo Ferrarin, 00054 Fiumicino RM
$30 - $65
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Enterprise
Very good 8.2 / 7 reviews
0665953615
Fiumicino Airport, Leonardo Da Vinci Epua 2 Tower
$17 - $207
Moventur
Moventur
Very good 8.1 / 2 reviews
+393288984733
Viale della Foce Micina 19/A 00054 Fiumicino RM
$5 - $49
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
GreenMotion
Very good 8 / 84 reviews
+393278564671
Via Portuense, 2411, Fiumicino (RM)
$9 - $14
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Target Rent
Very good 8 / 60 reviews
+393755171915
Via dell' Aeroporto di Fuimicino 164
$9 - $15
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Keddy
Very good 8 / 50 reviews
+390665761211
LEONARDO DA VINCI APT
$27 - $243
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
National
Good 7.9
+390665953615
Via dell' Aeroporto di Fiumicino, LEONARDO DA VINCI EPUA 2 TOWER, 00054 Fiumicino RM
$18 - $191
GaldieriRent
GaldieriRent
Good 7.8 / 173 reviews
+393479124487
Via Della Scafa 121, 00054, Fiumicino
$4 - $11
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Europcar
Good 7.8 / 35 reviews
+390665761211
LEONARDO DA VINCI APT
$39 - $401
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Thrifty
Good 7.8 / 8 reviews
+390665011553
L. Da Vinci Ap
$30 - $65
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Flizzr
Flizzr
Good 7.8
+390294757979
Sala, Via dell'Aeroporto di Fiumicino, Consegna autonoleggio, 00054 Fiumicino RM
$42 - $367
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Autovia
Good 7.7 / 96 reviews
+390665954103 / +393802170091
Leonardo Da Vinci Airport, Rent a Car Area, TORRE UFFICI 2
$9 - $221
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Drivalia
Good 7.6 / 726 reviews
+390665953547
Aeroporto internazionale Leonardo da Vinci, Via dell'Aeroporto di Fiumicino, 00054 Fiumicino RM
$12 - $34
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
SIXT
Good 7.6 / 66 reviews
+390294757979
Leonardo da Vinci International Airport, Via dell' Aeroporto di Fiumicino, 320, 00054 Fiumicino RM
$46 - $378
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Key'n Go
Good 7.6 / 5 reviews
+3906765018172
Fco Parcheggio Multipiano B Livello 4.Via Francesco Aurelio Di Bella S.N.C.
$31 - $32
Working hours
Mon:08:00-21:59
Tue:08:00-21:59
Wed:08:00-21:59
Thu:08:00-21:59
Fri:08:00-21:59
Sat:08:00-21:59
Sun:08:00-21:59
Rental4leisure
Rental4leisure
Good 7.6 / 5 reviews
+393509264780
C/O Parktoair, Via Dellâ´ Aeroporto, 164 - Fiumicino (Rm)
$5 - $17
Working hours
Mon:09:00-20:00
Tue:09:00-20:00
Wed:09:00-20:00
Thu:09:00-20:00
Fri:09:00-20:00
Sat:09:00-20:00
Sun:09:00-20:00
WAYCAR
WAYCAR
Good 7.6
+393338557800 / +3909231877075
Via Consorzio Focense, 13 00054 Fiumicino (Rm)
$15 - $25
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Italy Car Rent
Good 7.5 / 345 reviews
+390656557837 / +390893857573
Via dell' Aeroporto di Fiumicino, 00054 Fiumicino, Rome
$10 - $115
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Optimo Rent
Good 7.4 / 85 reviews
+390665954103
Fiumicino Airport Rent A Car Area, Torre Uffici 2
$8 - $28
Working hours
Mon:09:00-21:30
Tue:09:00-21:30
Wed:09:00-21:30
Thu:09:00-21:30
Fri:09:00-21:30
Sat:09:00-21:30
Sun:09:00-21:30
Maggiore
Good 7.3 / 96 reviews
+390665010678
Aeroporto Leonardo Da Vinci, 00054 Fiumicino RM, Italy
$33 - $67
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Ecovia
Good 7.1 / 203 reviews
+390665954103 / +393802170091
Leonardo Da Vinci Airport, Rent a Car Area, TORRE UFFICI 2
$9 - $294
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Record-go
Record-go
Good 7.1 / 38 reviews
+393455990617
Via dell’Aeroporto N. 164, 00054 Fiumicino RM, Italia
$10 - $43
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
ACARENT
Good 7.1 / 16 reviews
+393479124487
Via della Scafa, 121,00054 Fiumicino RM
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Avis
Avis
Good 7.1 / 13 reviews
+390665011531
Via Aeroporto Di Fiumicino 320
$44 - $103
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Ok Mobility
Good 7 / 637 reviews
+393427904313 / +34902360636
Leonardo da Vinci International Airport, Via dell'Aeroporto di Fiumicino, 320, 00054 Fiumicino RM
$9 - $73
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Noleggiare
Good 7 / 372 reviews
+393451181209
Aeroporto di Roma-Fiumicino "Leonardo da Vinci", Via dell'Aeroporto di Fiumicino, 320, 00050 Fiumicino RM
$13 - $1441
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Firefly
Firefly
Good 7 / 11 reviews
+393426134586
Roma Fiumicino Airport - Terminal
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Rent4U
Satisfactory 6.8 / 168 reviews
+3906659570613 / +393669574021
Via Dell' Aeroporto Di Fiumicino, 320, Rome
$22 - $59
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Budget
Satisfactory 6.6 / 28 reviews
+390665011531
Roma Fiumicino Aeroporto
$40 - $90
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
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