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SIXT at Rome Airport Fiumicino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The time i have and continue spending trying to rectify their billing. I paid for the rental in full in advance and they attempted to take a second amount from my credit card in addition to the security deposit. They are still saying I owe monies for an additional 10 days that they also say was not originally billed when I reserved the vehicle. The representative was late in responding to my initial and subsequent inquiry. Issue still not settled 6 days after returning the vehicle.
Pros: The agents that met me were all personable and check in and out were fast and efficient.
Pros: Attendant was super kind They let me drop off at my hotel instead of back in town
Pros: Very good
Cons: We ordered a Jeep but got a smaller VW
Pros: My car didn't come with insurance like promised when reserved. So I had to spend all my christmas vacations with no car. On top of that your customer service is still "investigating" the case and refund was given after one month. Should I add anything else ??? You are dishonest and unprofessional
Cons: My car didn't come with insurance like promised when reserved. So I had to spend all my christmas vacations with no car. On top of that your customer service is still "investigating" the case and refund was given after one month. Should I add anything else ??? You are dishonest and unprofessional
Cons: They told us that our insurance from a second provider (discover cars in this case) wasn't valid and that we needed to get Sixt's own insurance. Basically telling us to get double insurance. We didn't, but I'm sure many people would be confused in that situation. I suggest you make it more clear in the rental process that it is not necessary to get double insurance, even if the main provider insists that any second provider insurance will not cover any damages to the car.
Pros: Got the car quicky
Cons: They overcharged me. They didn’t considered how much I paid up front so the refund of the deposit was much less than it was supposed to be. They don’t respond my emails, don’t pick up the phone and didn’t send the invoice by email as promised.
Pros: Fast, efficient. No hassle. They also emailed all car return information with pictures of drop off location for easy car return. Fredrico at the car return was very friendly and gave us all the info we needed to get on our way quickly. I have rented from Sixt many times now, and find there service to be second to none.
Pros: Friendly and helpful
Cons: They did nit know that the GPS does not function
Cons: Having to wait over half hr. to get van from different floor, and then we went our self to get it and could not get help to teach us about van.
Cons: The recomand inshurens that i have in the inshurence i buy ftome you
Cons: Because my flight was delayed by one hour SIXT gave the car I arranged for to someone else. I had to go elsewhere. HERZT was great, although I had to settle for a much lesser car than the BMW I wanted.
Pros: Nothing! Absolutely a disaster and one of the poorest customer experience I have ever had
Cons: The car was not available even after receiving emails saying the opposite
Pros: friendly and efficient reception desk personnel at the rental counter
Cons: non human humiliating staff at drop off point at Fiumicino airport. I came back with a broken leg and asked the staff to give us a lift to the terminal with the luggage and wheelchair, the supervisor of SIXT said that this is not his job, simply threw us out of the car with the luggage and the wheelchair, two old people of 74-75 years old with disability, and had to drag our selves pushing the wheelchair and all the luggage all the long way to the terminal.DISGRACEFUL AND UNHUMAN ATTITUDE
Pros: Clean car that I had ordered.
Cons: Long line ahead of mine and prolonged wait time. Once I got to the front of the line, they were quick and efficient... but for some reason all the people ahead of me took ages to complete their rentals. At one point it seemed like they were purchasing cars, not renting them. The Car return was a little slow. Employees were hanging out at an office rather than proactively receiving and checking in cars. We are used to greater efficiency in the U.S. I guess.
Cons: Booked car was not available at the time of Delivery. Had to make a second trip. Breakdown service and advise was miserable. Very disappointing
Pros: Friendly service.
Pros: excellent car
Cons: originally offered manual car when automatic was booked. then provided with car which was originally booked
Pros: Good service
Cons: The comuntication with discover
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): Italian, together with the original license, must be presented.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Only physical driver's licenses are accepted (not digital versions).
Learner's permits are not accepted; a full driver's license is required.
Residents of the following country(ies): United Kingdom are required to present the following document(s): valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, International Driving Permit (IDP) in order to pick up the car.
Deductible/excess will be charged per damage.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Ski rack, Snow chains, Winter tires, then an additional amount of deposit will be held on their credit card.
Information on the exact fee amount is available by request.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom, Gibraltar, San Marino.
crossing country borders is forbidden for certain car groups. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During the winter season (15.11 to 15.04), Snow chains may be mandatory on certain roads in the following locations: Northern Italy, Central Italy, Southern Italy, Italy Islands. For more information please contact the car rental provider.
Delivery/collection service is not provided.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Diesel vehicles are available for an additional charge.