Sicily By Car at Milan Airport Malpensa

Pros: very good, at first the car i had reserved wasnt available and i got offered a suv which didnt fit to the stw so they immidiatly listened and gave me a suitable car similar

Pros: Ingen problemer med Sicily - men med Discovercars - vi spurgte på decorte hvis vi afleverede bilen 4 dag før aflevering, det ville ikkke, men vi blev ringet op hvor vi afleverede, da bilen var lejet ud igen samme dag - men havde vi beholdt bilen kunne I jo ikke leje ud igen. Det er usædvanlig dårlig service fra discovercars - I snyder jo folk på den måde

Cons: Sicily sikkert helt fint firma, men Discovercars er nogle røvere og giver ikke mange stjerne på trustpilot

Pros: Szybki odbiór pojazdu.

Pros: Car was almost new and clean

Pros: Very smooth

Cons: Nothing

Pros: Kind, honest and accommodating people at the MXP office. Car was brand new and in top condition.

Cons: We needed better instructions as to how to approach the drop-off point; MXP parking system is a maze! We tried calling the (automated) central SBC switchboard number provided, but it just hung up on us; if we had a direct phone number to the local office, they would be definitely more helpful.

Cons: This is a scam rental car company. When you reach the rental office they will not accept a digital international driver's license. They agreed to rent a car to us only if we took full insurance which was an additional 500 euros.

Pros: Simple and easy pick up and drop off, no hidden fees and the attendant speaked my mother language

Pros: good that you had all my facts ready and I only signed 4 signatures

Cons: automate to take the service number is a bit difficult to understand how it operates

Pros: Nothing

Cons: Nothing. Unprofessional, no reason extra charges, stay away of them

Pros: The experience with Sicily by Car was pleasant, the car was new and as described in the booking. The deposit was returned the same day the car was returned, with no objections from my and from company side.

Cons: The car did not have water/liquid to wash the windshield

Pros: Two our of three rented cars had technical issues

Pros: very fast and helpful agent

Cons: we went all the way out to the gargae to find that we needed to go to the office that is in another place- not well marked

Pros: as above

Cons: the interior was not in perfect condition. missing addblue - tires in bad condition.

Pros: Very efficient & easy. Wasn’t too keen on having to sign to say there was no damage before even seeing the car though (different desk to collection). Really nice car, clean, fuel efficient & decent power for a 1 litre & very comfortable.

Pros: They didn't give me the car and I want a refund

Cons: Very disappointed

Pros: Perfect

Cons: The speedy service

Pros: вообще не выдали машину

Cons: вообще не выдали машину

Pros: They were proactive and contacted me when my flight was delayed to make sure I will be able to collect the car.

Pros: Good, anyway this time has taken a lot of time to pick it

Pros: They're always good

Cons: Quick, no fuss

Pros: Perfect experience fast and reliable service

Cons: Car return is far away

Pros: Stated above, but also agents that spoke English.

Cons: Didn’t know or remember about the QR code for returning vehicle. That should be in the car. As a result, had difficulty finding drop off garage.

Pros: Good car. Good price.

Pros: Tbh it was a very very great experience. All steps from picking up the car to returning it were so clear and quick! The prices and the car they gave me were amazing! I can tell they really wanted the five stars and they deserved it. Thank you. No hidden fee or scam. No extra charges. Ignore all the bad comments and take good care of your rental so you avoid the extra charges.

Cons: Nothing tbh and fair

Pros: It was a big luxury type car, even better than i ordered

Cons: Probably better to get smaller car for narrow italian streets and parkings

Pros: Very quick pick up and drop off. The car was top notch

Pros: They have accommodated check in 2.5 hrs after specified time (due to flight delay) without any issues. Simply asked me if I had purchased additional insurance, and when I confirmed said nothing else about it - no pushing of additional insurance you don’t need! Car was clean, almost new and the class we have booked. Check in friendly, damage on car was noted despite no walk around at the beginning of hire. Documents sent promptly after check in and check out. Would 100% recommend.

Cons: Wipers were quite worn on our Skoda Fabia, nothing else.

Pros: evrything was great

Pros: it was same car model and configuration that I booked on site, car was almost new (19000 km) in great condition. Pick up and drop off was very fast, staff was helpful and friendly.

Pros: The fine print that states the use of debit card will incur extra insurance fees needs to be larger. We had a photo with all the details of our visa credit card but staff would not accept. Staff did nothing to try and find a solution. We were charged extra for the insurance. What a disappointment to the start of our journey . Your fine print is disgraceful and I assume that is how you make your money.

Pros: The desk wasn't busy

Cons: The car had terrible smoke smell

Cons: Didnt get the car I booked, pick up took way too long as had to wait for the cat to come back from the car wash...

Pros: No messing around, very quick to serve and offered a choice of 4 cars upon pick up.

Cons: Nothing.

Pros: As there was no car model I booked at the moment of pick up, they kindly suggested better class model instead.

Pros: Yes

Cons: every thing

Cons: As a foreigner, I met many difficulties paying for recharging the car. So I would have got more information about recharging/paying process.

Cons: With 4 people in it and 1 suitcase, it had no power and could not climb a slope. Extremely poor visibility, both from the rear window, which is very small, and from the rear-view mirror, because you cannot see the road behind. The car is designed for a driver who is very small in size. Standard European people bump into each other when getting in and out of the car and in order to drive they have to be in an uncomfortable bent position towards the steering wheel.

Pros: Evertying was smooth and well prepared.

Cons: The car was smelling of sigarettes - clearly someone had been smoking in the car and that was an issue for our family (allergies).

Pros: Helpful and professional service. The car was new and clean and good quality. Staff was nice and friendly

Pros: The agent was polite and provided us with helpful information, and did not try to upsell add-ons.

Cons: I am yet to receive a copy (electronic or hard) of the final condition report that i signed upon returning the vehicle.

Cons: Waited 40 minutes to pick up the car

Cons: Very slow to get the car at the airport l, waited over 45mins

Pros: Great car (after i cleaned it). Good service from staff.

Cons: Car was not cleaned from the last person that hired it and it stunk of cigarettes for a week

Pros: Fast pick up and drop off

Cons: The car had some damage on pickup and they didn’t mention it so kinda nervous dropping off but they didn’t mention anything and no deposit was taken

Pros: Staff were polite and friendly

Cons: Found it slightly confusing to find the agent office on arrival to airport

Pros: Not possible to call , doesn’t solve problems .

Cons: Ignorant for problems.

Pros: Just like how it was described, very quick pick up and drop off process , and right from the airport terminal

Pros: Very bad car, poor condition old and dirty with very high price, not recommended at all

Pros: Personalas puikus, išradingas bendraujant , aptarnavimas labai geras, visus formalumus atliko greitai, nebuvo bandymų parduoti papildomų paslaugų.

Cons: Trūko informacijos dėl vietos suradimo į kur grąžinti automobilį. Pasirinkus nuorodą bendrovės svetainėje , paskaičiuojamas maršrutas tik iki aerouosto , o ne iki konkretaus taško į kur grąžinti automobilį. Aerouosto teritorijoje reikia vadovautis rodyklėmis, kurių gausybė .

Pros: Inside terminal office Drop off agent was very professional & fast

Cons: The pick up agent was not professional & very nervous.

Pros: Very helpful staff. Well maintained car with low mileage.

Cons: Everything was in tune with my expectation.

Cons: I didn't get the car in Sicily by car company even my credit , ID cards and drivers licenses were valid. The manager informed my that my credit card should be either Gold or Platinum. It was nothing mentioned about gold or platinum card in your agreement. I had to rent a car in another company for higher price. I had stress as well as we arrived nearly at midnight and we had to drive 3 hours to Trento for our tomorrows meeting. please refund

Pros: We arrived late near closing hours they've called a few hours before (actually caught me before boarding) to confirm arrival and get the flight number on their records. Everything was quick and easy at pick up, the agent lady was very helpful.

Cons: The signs for return of vehicle in the airport are easy to miss. The agency should clearly explain that one needs to head to parking lot 4 (if I recall correctly).

Pros: All ok

Cons: The price in the voucher was 150 euro less then in the rental

Pros: Easy access from terminal

Cons: Disorganzied, had to wait while van came from other location, bad communication while there, van was very very beat up

Pros: free upgrade to automatic transmission

Pros: Helpful personnel, Clear Car, Quick service

Pros: Free upgrade, car was new, spacious and clean.

Cons: Everything was perfect.

Pros: Price is good. Return was decent

Cons: Old battered car. Very slow service at the desk

Pros: Very smooth process of getting the car after the automatic check in.

Pros: Helpful, pleasant staff

Pros: Very helpful staff. Easy process.

Cons: Car never quite what you ordered but similar in size.

Pros: everything

Cons: Very friendly and professional

Pros: Everything was very fast, everybody was helpful and the car was exactly what I ordered.

Cons: I had to pay for a battery for the car's remote control. Instead of suggesting that if they could imburse me or something of that sort, they just said thank you.

Cons: I had reserved another car, they gave me a different brand upon receipt. Very bad winter tires.

Pros: Always the best

Cons: Friendly and professional staff smooth process from start to finish

Pros: There were dents on wheels not mentioned in rent contract

Cons: The car didnt had headrests in the backseat. How is that even possible with new cars? Lancia forgot?

Pros: Respect the customer time who is traveling long distance and when the tourist come for his booking he will find bad service and bad preparation and delay 2 ~ 3 hour to get different car which not as per the booking as booked since 3 months from the receive date and the delay was for credit card confirmation and unfortunately for them I was right and all my payments and credit card are ok but still I don’t understand why they treated me unprofessional and make me upset and my family !!!!!!

Cons: And they offer me another contract and they said will cancel the previous booking which already paid and that just because they unassured from my credit card!!!!!!! was terrible experience and unfair!!!!!

Pros: Very speedy and smooth drop off

Pros: Reception at Malpensa very good

Cons: The service at Venice was very poor, the vehicle had lots of damage not all was noted on handover

Pros: نوع السياره + السعر المقدم

Cons: وضوح الخصم + نظافة السياره + بطارية الريموت ضعيفه +

Pros: I wany to give ne backbthe guarantee - deposit

Pros: Great experience

Pros: Quick service without queues.

Cons: The car had scratches and some missing and broken parts. Overall, it was a very basic car with few amenities. Much of the existing damage was not filed in the pick-up report, so we spent some time taking 360-degree photos of the car. Of course, during the drop-off, the company tried to file existing damage on us. Hopefully, the photos helped.

Pros: The price and easy ro find the rental desk

Cons: There was scratches on the car which were not identified to me during the car pickup

Pros: Quick drop off. They returned my full deposit and didn’t have to fight them on that

Cons: Car was battered and not very good. Took about an hour to pick up the car

Pros: The overall process of checking in at the airport at Milan Malpensa, picking up the car, and dropping it off at Milan Linate was managed efficiently.

Pros: The rental desk service was great, the car itself was new and clean

Cons: lack of tyre replacement tools

Pros: Fast and professional!

Cons: Very kind and professional crew!

Cons: تسليم السياره كان صعب

Pros: Great and smooth rental check in process + clear documents, overview of scratches and car info shared

Cons: Car was with almost 60k km range - when you rent elite/premium car you should expect newer car with less range and scratches

Pros: I got an almost new car. I ordered an electric car and got a card for free charging. Since I only took it for the crossing from Malpensa to Linate, I didn't even need to load the car. Easy return procedure.

Cons: I have no negative comments

Pros: The team were very nice

Cons: The connection of the Bluetooth was only for call and without able to connect to music media

Cons: they claimed they have only a smaller car than I ordered/ I needed to add more money to get the right car. in the end I was charged 109 euro more than the voucher

Pros: Quick and efficient s

Pros: Friendly but the price off the car was not what we agreed on in the contract I made with you.

Cons: The price of the car ☹️

Pros: Very fast and efficient!

Pros: Great service!

Cons: It's not actually you - its Sicily by car from whom we actually received the car. When we came to take the car they asked for a credit card. We had mine, not my husband's who is actually the driver. The fact that its the same family name and the same bank account and that my husband has his credit card on the cellular phone wallet - didn't matter. They forced us to add me as an additional driver in order to pay with my credit card. We had to ad 80Euro, which made us pay 150% more.

Pros: Friendly and fast

Cons: Car wasn’t ready at pick up had to wait 20 min

Pros: Everything was good

Pros: The car was a Ww T-cross, I liked this model

Cons: A very strange matter happened... I thinked to rent an Opel Mokka electric car, but I have choosen a manual Mokka fuel engine. Perhaps there is a bug in the program?

Pros: שירות מהיר, מעולה ואדיב, מחירים טובים

Cons: הרכב היה טוב, אבל בסיסי ביותר. פגיעות פח. קילומטר'ז גבוה יחסית להשכרת רכב

Pros: Super service

Cons: Nothing evert Thing Washington perfect

Pros: Very good

Cons: Slow pick up time

Pros: process was smooth and straightforward, no games

Cons: I really wanted a fiat 500, but since I reserved Fiat 500 'or similar' I got this Lancia, which was fine but I still would have preferred the 500

Pros: Nothing.

Cons: Poor service, wrong car provided.

Pros: NOTHING

Cons: The rental car provider has said they won't let me rent ta luxury SUV car I ordered because I don't have PREMIUM credit card. I said that Discover Cars didn't mentioned it so they said it's discover cars fault. representative name was Cezare. eventually they said I can take the car only if I purchase additional warranty with them and add 210 EUR to the order. If not they can't give me the car because my card isn't PREMIUM its only GOLD. asking for a refund as they said its discovercars fault.

Pros: In terminal 2. No queue

Cons: Took a long time to sort car.

Pros: Easy airport location of both desk and autos; relatively simple process once you get past the upsales

Cons: Typical beat-up rental car (have had many in Italy over past 10 years from multiple companies); poor windshield wiper/cleaning system; damaged gas cap door cover

Pros: Friendly, helpful service. Really nice people who go out of their way to assist.

Pros: Fast friendly

Cons: Car could be cleaned better

Pros: Nothing

Cons: I paid the first cars for nothing

Cons: קיבלתי רכב קטן בהרבה ממה שהזמנתי ממש חוצפה

Pros: Very efficient, nice car

Cons: Stains on seats and missing hinge on cargo cover

Pros: Friendly, helpfull

Cons: none

Pros: Good car with proper winter tyres.

Cons: There was more damage on car then marked on documents, which I had to take pictures and defend myself when returning the car

Cons: I felt as a solo American I was taken advantage of. I was a single women. I booked an economy car but was made to feel I could only rent a larger mid sized car. I needed snow tires but these tires weren’t good. The one went flat. When I did have to use them in the snow, two times they didn’t work and I was almost stuck. I felt very taken advantage of.

Pros: Courtesy

Cons: Difficulty in returning car

Pros: As ever, the staff of Sicily By Car were charming. The vehicle was excellent.

Pros: Nothing! This thing should not be called a car!

Cons: The car just could not move, it couldn’t get uphill, the usb port didn’t work, so we couldn’t use navigator.

Pros: The team at the Malpensa airport was efficient and very kind

Cons: I made the Rental cars insurance and discover that it was not provided from any insurance company like Chubb, so if necessary I don't know how legaly cover I really was

Pros: I will never recommend this company to anyone from my friends

Cons: I will never take car from them again they are very bad they are not thinking about how to make the client satisfied they make a lot of mistakes like ( not all ) : 1- I reserve the pick up time at 4 and they give it to me at 5 . 2- they gave me a different car 3- they give me a Diesel car 4- I paid more than what I expect 5- I returned the car almost full but they told me they will charge me for that. And there is much more mistakes they are not thinking at all about client satisfaction

Pros: Friendly efficient service

Cons: They should make sure there is windshield washer fluid

Pros: Very good and helpful service!

Cons: they tried to charge me for a broken glass but after I reviewed the photos that I took when I pickuped the car , I noticed the glass was broken , I showed them then they accept , they were about to charge me if I don't have proof that was old but thanks god that I got pictures

Cons: The representative who we returned the car to was not friendly, abrupt and generally disinterested.

Pros: we were given the exact car we booked, which is not luaus happening as you book category of car. we liked that

Cons: we checked in online so the pick up was really fast

Pros: Nothing!!!

Cons: Everything! Not helpful at all…

Pros: Staff was friendly and spoke multiple languages

Cons: No GPS avaialble

Pros: Very friendly staff, willing to help

Cons: Fast and quality

Pros: Very friendly and courteous

Cons: Very good options and different dropping off points

Pros: Good

Cons: Efficient

Pros: It was good

Cons: Nothing

Pros: Rental agent was efficient and friendly.

Cons: Liked everything

Pros: Process was very smooth and easy .

Cons: documentation , well mannered .

Pros: Clear details.

Cons: Car condition and attitude of the people giving the car.

Pros: Overall great service. We booked the car for the wrong terminal and they had it brought over. It took some time but wasn't a big deal.

Pros: Good car

Cons: Rental description was very slow

Pros: Horrible service. We were unable to get a car.

Cons: The car was rented under our son's name--Jeffrey Tousey. His flight was delayed by a day. When my husband and I arrived at the airport rental desk we were give no help at all. They were unable to tell us who to call or what our options were. We gave up and left and rented a car from another company. Horrible experience. Susan Tousey

Pros: Free upgrade

Cons: Nothing

Cons: The service provided by Sicily By Car was disrespectful and unprofessional. The agent called me two time prior my flight having seen it was delayed and literally threatened me twice that he would not wait if I was not showing up on time. Despite him knowing about my flight delayed, he didn't offer any solution and was arrogant and agressive. Terrible attitude, and obviously, the shop was closed upon my delayed arrival. I had to spend 300 euros on a cab to my final destination.

Pros: Picking up the car at the terminal

Pros: Good customer service

Cons: Car was a bit tired, the air conditioning didn’t work. It was nearly impossible to find the airport car drop off

Pros: In terminal office and parking. Many positive reviews from satisfied clients. Very satisfied to get a few months new car.

Cons: Nothing negative

Pros: Fast, efficient, no hassle rental

Pros: Agents were polite and professional, check when giving back the car were fast and professional too. Car was clean.

Cons: Fuel tank was not completely full and car had few minor electronic issues. They didn't affect the usage at all, but knowing of them in advance would have been better. Overall Sicily By Car is the best rental company I rent with

Pros: No hassle pricing, and they offered an upgrade for extra money which was helpful to me at that time.

Cons: For a scratch damage they charged euro 400. Also, for fuel filling they charge euro 35 service charge on top of ridiculous fuel charge itself.

Pros: efficient

Cons: difficult to locate drop off site

Pros: no automatic car was available

Pros: the speed of service, that your employee spoke very good Greek, their politeness

Cons: everything was fine

Cons: High mileage vehicle, 160,000 km. Everything worked but bit tatty.

Pros: Good car

Cons: Car booked for 13:00. We arrived at 15:00 and car wasn’t ready. No instruction on use of car at pick up

Pros: Car was new and spacious enough for our luggages, powerful on highway

Cons: I had to change EdBlue Diesel additive after 1 day of driving it and it was only possible on Highway, which was really a bother and the Oil wasn't change and I have had to buy oil to top up the engine as there was warning sign on dash board. The company should have checked before handling out their car to us! Moreover they also tried to push us to take additional insurance as they said it wasn't covered fully? Of course we refused as I have paid fully with your company, very pushy for sale!

Pros: Good staff

Cons: After midnight + 50€ night pick up fee, although it was 15 min passed midnight :)

Pros: I liked the ease of the dropoff.

Cons: When I arrived at the rental "booth" in the airport there was only two customers in front of me and 4 representatives behind the desk, yet it took them over an hour and a half before it was my turn, then even tho it clearly stated on my rental order that I had to pay NOTHING on pickup, I had to pay an additional 200+ euros for insurance that I had already paid for. I feel like I've been cheated out of my money and I missed my resturant reservations because of the agents being incredibly slow.

Cons: Poor return information and marking at the airport.

Pros: i don't like

Cons: they steal my money

Pros: Excellent service

Cons: Real difficulty finding the car rental office, both for picking up and returning. Better signage required.

Pros: Sempre bem atendido

Pros: Pleasant staff. Decent car.

Cons: Malpensa needs better signage to rental car desks *and* where to return the car.

Pros: L'AUTO ERA AUTOMATICO

Cons: ASPETTAVAMO PIU DI UN ORA DI FARE CHECK IN , E L'ABBIAMO GIA FATTO VIA WEB!! LA MULTA DI 35EURO PERCHE NON C'ERA BENZINAIO DA 40 KM NELL'AUTOSTRADA E NON ABBIAMO POTUTO RIPIENIRE LA MACCHINA!! MULTA DI 35 EURO!!!

Pros: The staff at pick up point were very slow.

Cons: No one reply on phone or emails.

Pros: My car had to be picked up when the front wheel was empty. I got fast a new car in Genova and could continue to Milan. Service in Milan when I returned the car was very fast.

Cons: Very good and professional service

Pros: The vehicle was brand new and larger than I had expected. All went smoothly and there were no hidden fees or charges.

Cons: No one was at the counter when I returned the car and I wasn’t sure if they were open. But as there was only one person working at that time, he must have been in the parking lot helping another customer. I had to wait 10-15 minutes, but once he returned, all went quickly and efficiently.

Pros: Friendly and knowledge staff

Pros: They were friendly and helpful.

Cons: N/a

Pros: Low cost car rental. Pricing good. Reasonably efficient

Cons: Pickup queue at Milan Malpensa was too long. Agent didn't speak English and confused me by telling that Diesel was ok. Luckily at refueling I noticed the E5 sign on the petrol cover and filled in the right fuel type.

Pros: They are a good company. Friendly service. Helpful people

Pros: Everything,petfect

Cons: They charged us too much for returning the car without a full tank. Even with the surcharge we were overcharged about €30

Pros: People who deliver and takes keys are doing just fine

Cons: Service at desk. Ordered an Audi SUV in automatic. Got a small Peugeot with Manual gearbox.

Pros: Very efficient time to drop the car

Cons: Long time waiting to pick up the car

Pros: Efficiency to get the car

Cons: Very bad indication at Milan Malpensa aircraft to return the car at the right parking.

Pros: Just for the drop off it is a bit confusing to find which parking in malpensa airport, would be better if sicily by car mentions the parking number on the car rental papers as a note or even put a sign before the parking entrances like some of the other car hire companies do

Pros: Original car had a lot of damage and they replaced it.

Pros: Flexibility at the pick up desk dealing with some payments hiccups

Cons: A bit of confusion when dropping off the car

Pros: רכב חשמלי שלא ניתן ליסוע איתו בלי לעצור 100 עצירות ולהטעין את הרכב הרבה זמן. זה פשוט גניבה להשכיר רכב כזה.. הייתי בהרים ולא ניתן להטעין צריך ליסוע הרבה זמן בשביל להטעין. אל תגעו ברכב חשמלי

Pros: Nothing

Cons: Everything. I oredered a hybride car and got a regular car. The car had many hits on it from at pick up. the driver's window broke in the middle of my trip and I couldn't go anywhere after.

Pros: Good.

Cons: Got car different from the reserved one.

Pros: Service was friendly, and good price! easy to find at airport and easy to hire.

Cons: Waited 30 minutes at the airport at the service desk before being served due to long queue of people.

Pros: Have used them time and again and never had a problem

Cons: Nothing

Cons: CUSTOMER SERVICE

Pros: Absolutely the worst company to rent a car from will never be renting from them again. Awful customer service. Do not give you the right information. Nobody knows what's going on or who to ask. I tried calling the service number about 20 times and no I'm not over exaggerating and left about 5 voicemails never responded to one..

Pros: Got a car with automatic gear.

Cons: Car key low on battery and no washer fluid.

Pros: Everything was easy

Cons: Nothing

Cons: Conditions not clearly specified Was not able to pick up the car (2 reservations, different drivers...)

Cons: Very bad experience They gave me smaller category than I have pay -I booked an Opel crossland ( for 3 bags capability) and they gave me a vw golf ( 1 bag capability) -when I pick up the car from the airport afte 50km the car ask me to put ad blu liquid (20€) cost for me -i recuest wheel chain for snow and they didn’t have in the car -the car was very abused.

Pros: Absolute chaos when checking in. Not obvious you need to scan a QR code to get a ticket number. Upon return of the car they spot a crack in the windscreen and rinse us for over £1100. Then to rub salt in the wound they then charge us another days rental for being 30 mins over our time (despite admitting the car was not going to be rented due to the windscreen replacement). Could not be less impressed. Will never ever use again - would advise others to steer clear.

Cons: None

Pros: Everything worked very well with them. Special thanks for the fact that the car was the model we reserved when booking the car (and not "or similar").

Cons: Nothing to complain!

Pros: Time spent picking up and dropping off the car, staff at the desk and at the drop off area.

Pros: Straightforward. We had read the paperwork.

Cons: Didn't get the Audi promised by suitable replacement. Guys in front of us took ages so the agents were preoccupied trying to sort them. When we got to front we were efficiently sorted and it was good. Online advance check in to beat the queue?

Pros: Car was excellent. Service is also excellent. Particularly the service provided by Yulia.

Pros: Your car was never provided

Pros: Quick and efficient

Cons: Nothing

Pros: Agent was alert of possible problems with the electric car I had selected by mistake after having cancelled a previous contract due to my flight cancellation into Milano from New York the day before. Picking up the car and returning it was fast and efficient.

Cons: Car available was not exactly a newer car... with more than 81,000 miles on it and many dents. It was also a downgrade from automatic to mechanic which should've cost less.

Pros: Efficient

Cons: Pushing to sell more insurance, and failing to inform me about the tolls even if I asked it

Pros: Terrible. They are trying to bulk me for pre-existing damage to the car!!

Cons: Criminal enterprise. Never again.

Cons: I had a problem with the car and I didn't get service..

Pros: Locazione difficoltà to backup the car

Cons: Little options of cars

Pros: Efficiency

Cons: The car was not fully prepared: after 1,500 km on the road, we had to buy/fill AddBlu, the cost of which the rental agency refused to reimburse us for.

Pros: Ничего!

Cons: За маленький прокол (шуруп в баллоне), с меня взяли как за замену баллона-366€! Вы должны были по страховке, которую я оплатил, сами отремонтировать баллон, я Водитель с 45 летним стажем и знаю как это легко ремонтируется! Я очень возмущён вашей командой по приемке машин!!!

Pros: Nothing

Cons: Fuel level wasn't full as described. Car extremely dirty and stinky. Poor customer service. Difficult to find the office.

Pros: I left you few massages to call me back. please contact me +972-523221529

Cons: the worse i ever seen

Cons: Asking for additional money even though it has been paid for

Pros: everything was easy to go through at pick and drop off at other location.

Cons: car was not topped up on windsheild washer fuild which is essential for visibility when the car is covered in dust and then it rains

Cons: see comments above

Cons: We had to wait almost two hours to pick up the car. The agents don’t even tell you to scan a we code to get your place in line so I waited a extra 30 minutes. The car had multiple electronic issue such as the cruise control would randomly stop working.

Pros: Didnt like anything

Cons: Rude agents Overcharged 100 Euro because the flight was late Adding other charges without consent Car was old and not manintained , warning lights etc.. Threatening customers regarding inssurance

Pros: Representative on pick-up and drop-off desk were very communicative and service oriental (in English language)

Cons: See above

Cons: Car was not appropriately prepared when collected - several warning notices on startup (Low tyre pressure, oil change overdue, ad blue required refilling)

Cons: There were no information of how to retrieve the car. We made 3 rounds and asked 5 people until we got to the right place.

Pros: the service was very professional. the upgrade to a diesal car was easy. thank you Gerond.

Cons: they did not pay our attention to the parking number.( P3 ). and in the early morning we could not see quickly the sign of Sicily by car as its color is very fade.

Pros: The drop off was a bit frustrating at drop off since the office was closed until 8:00 am and I had a 10:00 am flight. I did not know that I could put the key in the hole. I was not comfortable doing it but did it anyway with worry.

Pros: Fast and accurate

Cons: Need a bit more information about dropping off the car

Pros: The car worked

Cons: Almost everything except drop off when I finally found it. Signage at airport worst one I ever experienced

Cons: 10 days after drop of car I do'nt have final invoice. I see in credit card report that total sum is bigger than agreement price

Pros: Good Car, very easy drop off

Cons: They've a deposit by credit card only policy, which I missed on the paperwork and had no credit card on me. The reason given was difficulty taking money from a debit card if the car came back damaged. So the logical thing is to take a bigger deposit, which I said would be ok with. Instead they charged me more for the car (£150) and took a smaller deposit! this doesn't make any sense for the reason they gave, and felt like a way to get more money from me.

Pros: Confusing. After accepting the reservation and downpayment i was told that i cannot rent a luxury car without gold or platinum credit car

Pros: Friendly staff

Pros: agree to change another car

Cons: give me a car with poorer condition, and car model not same as booked

Pros: Efficient stuff, new car

Cons: Busy office at pick up

Cons: They take 300€ plus from my card without asking me.

Pros: Everything only......

Cons: No coordination between Sicily & the company which I have paid over online.

Pros: friendly staff - efficient

Cons: one warning light buzzing throughout trip, but apart from that car seemed to work fine

Pros: It take me less then 5 minutes to brings back the car

Cons: It took me more then 1 hour to take the car

Pros: Fast, efficient and friendly customer service

Cons: We received car which was scratched and dented but it wasn’t really an issue.

Pros: Efficient. Well-prepared car.

Cons: Hard to find the office. Inflexible - wouldn't allow my daughter to pick up the car; charged full rates when I added a named driver for only 3 days of the contract

Pros: Friendly, we're aware of all the options we selected and we're very helpful picking up and dropping off the car

Cons: Nothing really, it was a rental car so it had some small dings on the outside but there was no issue when we returned the car and they didnt try to charge us for existing damage

Pros: the attitude of the receptions in milan..... I forgot his name....

Cons: big car

Pros: Very friendly, easy to work with, connected to the airport terminal

Cons: Took a little while to find our car

Cons: They act like thieves.

Pros: Nothing

Cons: Shocking experience, tyres were all wrecked and one of them got a puncture. Shocking experience - do not use

Pros: Staff were extremely polite and efficient.

Cons: They were perfect.

Cons: i left my apple speakers in the car when i left the car and have been unable to get hold of anyone

Pros: easy. sloe at pickup

Cons: slow at pickup

Pros: Friendly and efficient staff at both check out and check in. Prepared to give me a different car when they did not have the car model I booked.

Cons: Did not have car model booked

Pros: The staff were efficient and helpful, speaking in both Italian and English.