Locauto at Milan Airport Malpensa

Pros: Practically the car was brand new which was nice. Also very clean.

Pros: Service was at the very low level, when help was needed during our trip.

Cons: When solution/help was needed during our trip, there was no response.

Pros: Helpful and friendly staff

Cons: No-one at Locauto came to check the queue to see if anyone had already made a booking … there was a long queue of people who wanted to hire a car on the day

Pros: I had an outstanding experience picking up my car in Milan. I had mistakenly booked the car for a pick up that was 8 hours later than our arrival. There were no available cars at the time we had arrived and we were facing a massive delay after 30 hours of travel. Raphaela and Fabio gave exceptional service- they went out of their way to find another car and then to locate us in the airport to tell us that they have solved the problem. Such a massive relief- amazing help & care! Thx so much!!!

Pros: car quality and comfort

Cons: Selling cars through other platforms such as DiscoverCars and then failing to honor insurance policies. I see it as a deliberate attempt to mislead customers to increase revenue. Such behavior should be investigated by regulatory authorities.

Pros: Locauto was easy to deal with, very professional, and did not pressure us to buy extra insurance (that we did not need).

Cons: n/a

Cons: That was too much condition and i had audi A5 but have a4 not beautiful !

Pros: great service. great car in good condition. the process of returning the car was very fast

Cons: In the parking lot there are not enough signs pointing where to pickup the car from the Locauto booth. Also problem to find where to return the car

Pros: Friendly people :) Nice car.

Cons: Everything was good!

Cons: Very poor customer service

Pros: It was great expierence. Once we arrived, we noticed that car we reserved is too small for us. It was middle of the night but Locauto. agents managed to quickly find us bigger auto. Also they did not have infant seat, but managed to find it in another company. Great job!

Pros: Good service, free upgrade

Cons: N/a

Pros: Excellent service clean new car

Pros: People and car quality

Cons: The price of the offered full insurance (much cheaper from the booking website)

Pros: The service have a great attitude and are super professional!

Pros: We picked up the car at Milan Malpensa Airport and returned it at Turin Airport. Everything went smoothly. We were very satisfied. If I need to rent a car again, I would choose Locauto again.

Pros: Great car, economic, clean. Staff is super fast in procedure.

Cons: Locating the drop off area can be a little bit complicated.

Pros: I am really happy that I chose Locauto. Excellent service would love to have business with them again

Pros: As always on all car rentals, some dents and scratches all over.

Cons: empty screen fluid tank.

Pros: Very friendly staff, went the extra mile to help us. Great car, almost new, no marks or problems. Very quick pick up and drop off. At drop off, an agent met us at the car, had a very quick look at the car and checked the fuel level, and pointed us in the direction of the terminal. No deposit required, just a credit card authorisation, and we weren't pestered to pay for extra insurance or other optional extras. Very happy, would use again in a heartbeat.

Cons: Nothing.

Pros: Friendly

Cons: Bureaucracy at the beginning took a lot of time, unsmooth process via a third party platform (had to fill in info twice)

Pros: I got the car quickly.

Cons: I didn't get the car I ordered.

Pros: In terminal. Quick & easy pick up

Cons: A Peugeot 3008 category...and ended up with a Skoda...not really the same class of Vehicle

Cons: No chains in the car. Just fabric cover for the wheels. No winter tires.

Cons: There was summer tyres on the car in January and summer diesel in the car. When car with 10k km mileage broken down they didn’t offer a much help.

Pros: Brand new car with snow socks in the trunk

Pros: checkin very quick

Cons: They upgraded a couple with no kids next to us, and we were a family of 5 and left with the same car. We would have appreciated an upgrade.

Pros: New car, clean, and good price. Also, they don’t take deposit

Cons: Nothing

Pros: First the lady that give me the car, they did not have what i rented , but they gave me an acceptable choice.

Pros: That they provided me with an upgrade option with a fair price for the upgrade, and a brand new car.

Pros: Drop-off lady

Cons: Desk persons . No flexibility for another car option due missing my original car choice

Pros: friendly, fast, got an upgrade to an automatic diesel car for free when they didn't have the subcompact I reserved. GREAT car! And the agent in Milan helped me sync my phone to the car so I could use my playlist of music and google maps. Great experience!

Cons: One way drop off fee is excessive, even though all companies are now doing it

Pros: The car exceeded expectations: for a small it was 4 months car, cleaned inside and outside during the dropping in. They offered me the action: to pay 55 in advance for the fuel and return with any tank (empty). I used this option. I thought there might be risks, but finally the staff was right about the available fuel in the tank and I got a benefit. Drop-off was done early in the morning before they opened by simple putting key to a box. I hope that there will be no problems after their inspect

Pros: initially small but new and nice car with optionals and comforts. then changed to an old Panda basic features and slick tires

Cons: the claim of giving me an upgrade while (even if explained as Typa A or B car) it felt more like a downgrade.

Pros: Very good service, good cars, no bad MG cars

Pros: everything looked profesional to me.

Pros: Speedy service

Pros: Return agent was nice and efficient.

Cons: Customer service rep at check in was rude.

Pros: Smart Check-in really helped—I got the car super quickly. The rental agency didn’t even check my documents or payment card. Also, there was no “credit card only” requirement.

Pros: Good quality car for the price.

Cons: Previous customer did not fill the tank fully with gas, the agent attempted to fill the tank, but did not do so completely, leaving it to me to fill and claim compensation later, which was annoying and unnecessary.

Pros: Service was great from start to finish and really easy to deal with!

Pros: Very quick pick up and drop off. No queues even in August

Pros: Great experience .

Cons: Nothing

Pros: Price

Cons: Service. Powerless car. Additional fees.

Pros: The best experience. Everything went according to the plan.

Cons: Everything was as it should be

Pros: Needed to reach terminal 1 Malpensa for pick-up🙃🫣 arriving from Paris with Easyjet. Return however available on terminal 2 and easy-going👍

Cons: Pick-up on another terminal far away from terminal 2!

Pros: Online check-in and fast service

Pros: Kindness

Cons: The car was not clean from outside

Pros: Atendimento e solução para caber as malas em um veículo maior.

Cons: Nihil.

Pros: Helpful agents

Cons: Difficult to find return car place

Pros: Car in excellent condition, quick and problem free return. No deposit held on card

Cons: Could slightly improve collection process, and don’t like the practice of offering extras at the counter, though obviously all rental companies do this

Pros: Drop off agent very nice and professional

Cons: Pick up agent and counter agent not working professionally

Pros: My first car rental ever. It went flawless. Registered to MyLocauto before flight, so the administration was only few minutes. The car was clean in perfect condition.(Fiat Panda 60.000km). You can use debit card ! The return also few minutes check. They are kind, and professional. Highly recommended.

Cons: non

Pros: Super fast in drop off and pick up, never had anything like that. Car was clean and good, and they checked the car fairly upon return.

Pros: check in was quick and service oriented

Pros: Short and effective way to go through the formalities, nice and friendly people, car in excellent condition - that was perfect experience!

Cons: I have nothing to say - it all worked very well.

Pros: Locauto have accepted a minor scratch less than 5 cm which happened during the trip without any witnesses. No hassle returning process. Upgraded car for no extra charges.

Cons: No concerns.

Pros: The service at the pick up desk was friendly and efficient

Cons: There should be instructions given on where to go to return the car. We did a few drives around Terminal 1, trying to find the return office!

Pros: Good and kind service. Very fast and great quality car!

Pros: Great experience

Cons: The agent at pick up desk could have been more engaging

Pros: Honest service.

Pros: Excellent value for money Picknick up at Malpensa, drop off at Linate without additional charges

Cons: Not easy to find the counter at Malpensa

Pros: All was explained well

Pros: Friendly service

Cons: When asking to give me a car to fit my luggage, they requested more money. We should’ve been given an upgrade as the luggage space was misleading on the site.

Pros: friendly and helpful staff, quick pick up, good value for money

Cons: car was visually worn (it had many dents/scratches)

Cons: I paid already full coverage and insurance, but when I come to collect the car , they ask me to paid again

Pros: השירות היה מצוין

Cons: יצא יקר בסוף אם כל התוספות

Cons: I was forced to look for a taxi at 23:00 at night with my family

Pros: They were flexible to change my rental car with another person's rental car to fit my larger luggage.

Cons: Time spent picking up the car although I had already booked the car They added extra charge for the road assist and they asked for a second full coverage insurance apart from the one made through car discover website, which I did not buy again through Locauto. They didn't provide the exact car I booked, but they offered a similar car in size

Pros: Easy process and no queing

Pros: Friendly helpful service from the desk and collection/drop off team! Appreciate all the assistance!

Pros: It was professional, easy and friendly

Pros: Everything servise veeeeery bad and not profesional and not understanding

Pros: Everything was great! Pleasant stuff, very quick process and a car.

Pros: My experience with Locauto was fantastic. Although the car I initially booked was unavailable, they provided me with a different vehicle that was equally excellent. The entire process was smooth, and I was very satisfied with the car they gave me. I appreciate their service and would definitely consider using Locauto again!

Cons: Nothing

Cons: No information was given about toll charges or general advice about road charges. The staff was in a rush to check me in asap which i can understand as my flight was delayed but i had to pay a late pick up fee! I was told i got a free upgrade but the car was in a poor condition with so many dents scratches it felt like an old car. I will not use Locauto again

Cons: Car smelled of smoking

Pros: Amazing customer service

Pros: Check-in and check-out were quite fast

Cons: There was a problem with paperwork concerning the car initially assigned, we had another car that was really dirty, with a lot of scratches on the exterior and broken pieces in the inside. Gears didn't work properly as well

Pros: Good clean car

Cons: Tolls are not included, Representative was not that friendly.

Pros: The car condition was great, i was upgraded to higher group

Cons: they was very accurate at the picking time, but they missed to enter a very big scratch on the rear door which i photographed. the dropping piont man called me "lier" up untill i showed him the photo i took...

Pros: سهولة الاجراءات

Cons: لايزودنك بخريطة ارجاع السيارة وتضيع بالمطار وليس لهم موقع على جوجل مما تأخرت بعض الشي

Pros: The car was new and fresh

Cons: My booking was rescheduled from 14th June to 15th June and I was not given any compensation for it. I was 30 mins late to return my car and I was charged a full 1 day car rental fee. Definitely not recommending discover cars or Locauto to anyone and I will make sure I voice out my experience everywhere on the internet.

Pros: Friendly, fast, great value, good car

Cons: I liked everything

Pros: Easy to deal with them.

Cons: If you choose to pick up your car from Milano Centrale, be prepared to walk 10 minutes to the garage. I was choosing volkswagen T Roc but they provided volkswagen Golf

Cons: I was charged 46.05 euros extra when i returned the car

Pros: Handover process

Pros: החזרתי את הרכב. החברה טענה שיש שריטה וחיבו אותי ב 245 יורו. הראיתי להם בתמונה שאספתי את הרכב שהשריטה היתה. אמרו שיבטלו את החיוב אך למרות זאת חיבו אותי ב 245 יורו.

Cons: החזרתי את הרכב. החברה טענה שיש שריטה וחיבו אותי ב 245 יורו. הראיתי להם בתמונה שאספתי את הרכב שהשריטה היתה. אמרו שיבטלו את החיוב אך למרות זאת חיבו אותי ב 245 יורו.

Pros: Location for pickup and drop off

Cons: 1. Oil was low and had to add 2. Car without modern technology for passengers

Pros: Good condition almost new car/hybrid.

Cons: It would be great if picking car processes be shorter.

Pros: Friendly pick up (eventually) No deposit

Cons: Couldn't check in online and no response when contacted until the day after pick up No signage in airport Unnecessary stress and time trying to find the check in desks all with a young baby and lots of luggage. Pick up no signs, no people, had to walk around aimlessly trying to find where to drop keys off. Terrible, would not use again.

Pros: Excellent service!

Pros: Super service

Cons: Courtesy and professionalism

Pros: new car

Cons: nothing ,all was perfect

Cons: 1 hour and a half in line at the desk. The car given to me at the desk wasn’t available at the pick up parking. Had to pay upgrade to get a decent car

Pros: kind and nice service of front dest staff

Cons: 1) provide snow sock chain instead of snow chain, which was broken during the mountain trip in Italy. I had to buy a new snow chain to finish my trip and Locauto are willing to refund the replaced snow chain.

Pros: people are friendly and efficient

Cons: Winter tires are at extra cost, however they provide snow chains for free. Windshield fluid must be antifreeze for the winter season but it is not. A customer does not have to open the hood and pour his own fluid there.

Pros: Locauto has easy and convenient process for rent and return car, car was new and in perfect condition, price is very good, if i travel in Italy, I will use Locauto again.

Pros: The desk were not helpful. The collection point people were much much better. They walked me round the car showing me the existing damage so I could photograph. The lady there getrs a 10 / 10.

Cons: Not helpful re the winter tyres. I think you should make it very clear when booking as an option that you can have winter tyres. We have them in UK for winter surely Italy has them going up mountains to ski resorts?

Pros: Debit cards accepted - was clearly the great advantage vs any other rental. Clean, new car with almost zero mileage. Very spacious STW Clear explanation of insurance conditions by the manager in the office.

Cons: A good initiative would be to check the tires pressure before giving the car. In the car we got one tire had significantly lower pressure than the rest and the other three were all below recommended norm

Pros: They customer service was amazing

Cons: Nothing

Pros: Meticulous, friendly, easy pick up and drop-off

Pros: The staffs are very friendly and always trying to help when picking up and dropping off

Pros: The reps are very friend's and supportive - specially franc . The car was new with no problems . Everything was properly explained . Car collection and drop off were very quick and easy .

Cons: Nothing

Pros: Kind and helpful personnel

Cons: They did not provide picture evidence of damage to wheel. I am disputing this with them

Pros: Location in the Terminal and car condition.

Cons: We had to wait to pick up the car as we arrived 2 hr earlier than listed in the reservation, and the agent told us that there were no cars available at that time. We waited approximately 30-40 minutes and came back to the different agent, and the car was somehow available. We felt a little frustrated as it seemed the agent didn't want to deal with it at the end of her shift.

Pros: The check-in and friendly workers, good car, good prices. Extra service instead of T1 i could pick up in T2. If not for the horrible check-out you would have 5 stars because the start service, the car was really good and nice. Too bad.

Cons: The check-out and not receiving any info after 4 days of returning the car! Really onprofessional and unsetteling. I do hope for proper service so i can adjust the stars because aside from the nightmare checkout we had a really good experience with locauto.

Pros: The office at Milano City who took the Car as he was a very good and fast for inspect the Car

Cons: The staff at front desk of Locauto Office in Milano Airport as she gives me another car, (Small Car - Golf Car), not like the rental Car as I've rent a VW T-Cross or Similar and due to that issue I spent a lot of time from the desk to parking to change the Car. Also, she told me if I need to change the car I need to pay an extra money for the whole period. Moreover, she try to enforce me for paying the full insurance however I've told her that I've already pay the insurance with the Discover

Pros: .

Cons: We had to show car damadges before leaving rental place and it took some time

Pros: Locauto is a fantastic car rental company, it is DiscoverCars(the 3rd party rental company) that is horrible to deal with. Next time I will book directly with LOCAUTO!!!

Pros: Nice new car as was requested, easy process to drop off in the airport. Possible to use debit cards with no deposit.

Cons: Charged an extra road support for 25 euros which we didn't ask for, felt a bit fooled after that.

Pros: The locauto location at the Verona train station, piazza nuova, was challenging and stressful to find! The gps wouldn’t take us into the train area.

Cons: More specific instructions are needed to find the locauto location at the piazza nuova Verona train station.

Pros: Perfect

Cons: All things

Pros: Rep. gave all details about parking, tolls, what to expect. Easy pickup.

Cons: We had to return the car off hours. We had to contact the afterhours support number that was on the car, and very concerned with how and where to leave the car for the company for return. Would like more details in the future.

Pros: Katia was helpful at the airport desk.

Cons: None

Pros: OVERALL SUPER

Cons: NOVICE CAR RENTAL AGENTS THAT WERE HELPED BY EXPERIENCED ONES TRYING TO TEACH THEM THE JOB AND THAT LEAD TO A LONG LINE OF PEOPLE WHEN PICKING THE CAR

Pros: nice people

Cons: nothing

Pros: The first car we picked up was a wreck , the second was new

Cons: There service was good , just expensive when we altered the date

Cons: They charged an extra full coverage though it was already purchased. Other car rental companies see your full protection reservation and never offer such a service and they give even information about it. This car rental saw an opportunity in renting 2 old people a car and charged them an additional insurance. I am trying to contact them about this. They direct me to customer service online which is all in Italian. Absolutely dissatisfied. Never again.

Pros: The service agents were very good with information.

Cons: Aside from a bit of wait time to pick up car, not the agents fault as all agents were with clients. Overall, the service was good.

Pros: Friendliness of staff.

Cons: The car didn’t have winter tires, which should be offered during winter season.

Pros: Very easy to use website and excellent experience. Locauto representative was friendly and knowledgeable. Highly recommended.

Pros: I ordered mid size car, VW ROC-1, but was given small car. Fiat500X. What I liked that the service person told me that they can return me money and I go somewhere else unless I agree.

Cons: They have front office where you pay based on your car chosen. Then they have garage 300 m away, where you find that they do not have such car. But you already signed the contract! Scam, scam, scam

Pros: Agents were polite and helpful

Pros: Nice staff

Cons: Not the car i booked, they say its the same group but such a small car, not really in same catagory.

Cons: Very expensive, considering it was a city car and not in great condition .

Pros: Friendly staff

Pros: Everything was smooth and perfect.

Pros: Fast and easy

Pros: They guide me through some issues I encountered

Pros: Honest and efficient

Cons: the speedy pick up option didn't work

Pros: I liked the pick-up location and the reasonably fast pick-up

Cons: Returning the car. We were supposed to return the car to ROMA Termini station, but thanks to your employee, the address was wrong and we had to wander around the station. When we called the helpline you gave us, it was impossible to get through because the lady who answered, instead of listening to our problems, kept repeating the same sentence, Termini stall parking 6th floor, instead of telling us the exact address of the car park, thank you to the taxi driver, who gave us the correct address.

Pros: They are fast

Cons: They are professional and they give me a bigger car thank them but it was difficult to park it in any parking I was choosing audi a3 but they give me volvo v60 pretty long car if I get audi a3 it will much easier for parking

Pros: They were friendly and easy to deal with. Provided the car I reserved (very important).

Cons: Car was a bit beat and with serious paint damage that should have been handled before I received the car. Didn't like the $120 surprise charge for permission for my wife to drive.

Pros: It was easy and quick

Cons: A little hard to find at airport

Pros: Good service at check in and return of car.

Cons: I'm not satisfied with receiving a small and worn down Fiat Tipo instead of a much bigger Skoda Octavia Estate. I don't perceive these both cars as equivalent.

Pros: Fast and honest service

Cons: Nothing

Pros: Staff friendlyness

Cons: Waiting time at desk way too long. Final rental price lot more than expected when making booking at website.

Pros: polite agent and good service

Cons: if any the waiting time

Pros: friendly staff

Cons: nothing