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Locauto at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: They charged an extra full coverage though it was already purchased. Other car rental companies see your full protection reservation and never offer such a service and they give even information about it. This car rental saw an opportunity in renting 2 old people a car and charged them an additional insurance. I am trying to contact them about this. They direct me to customer service online which is all in Italian. Absolutely dissatisfied. Never again.
Pros: The service agents were very good with information.
Cons: Aside from a bit of wait time to pick up car, not the agents fault as all agents were with clients. Overall, the service was good.
Pros: Friendliness of staff.
Cons: The car didn’t have winter tires, which should be offered during winter season.
Pros: Very easy to use website and excellent experience. Locauto representative was friendly and knowledgeable. Highly recommended.
Pros: I ordered mid size car, VW ROC-1, but was given small car. Fiat500X. What I liked that the service person told me that they can return me money and I go somewhere else unless I agree.
Cons: They have front office where you pay based on your car chosen. Then they have garage 300 m away, where you find that they do not have such car. But you already signed the contract! Scam, scam, scam
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals of 28 days or more, mileage is limited to 117 km per day.
Mileage is limited, there will be a surcharge for each additional km.
Details are available at the car rental company's reservation office.
A young driver fee of 15.84 EUR per day applies to drivers under the age of 25, with a maximum of 79.20 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: credit card on a main drivers name, Passport or ID card, booking voucher, address of the insurer, photocard driving license.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.
The excess/deductible will double if the theft or fire occurred in the following location(s): Campania, Puglia.
Payments and deposits with the following payment method(s): Debit cards are accepted only for the following car group(s): Economy, Compact, Mini, Standard, Intermediate, Fullsize.
The following credit cards issued on the main driver's name are accepted: American Express, Union Pay, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Norway, Switzerland, United Kingdom, European Union.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11. until 15.04.) Snow chains are included in price.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Details are available from the rental company's reservation office.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
In order to have service out of hours, the renter must provide the following information: Flight number, train number.
A maximum of 59 minutes is available for service outside of business hours.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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