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Locauto at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They customer service was amazing
Pros: Meticulous, friendly, easy pick up and drop-off
Pros: The staffs are very friendly and always trying to help when picking up and dropping off
Pros: The reps are very friend's and supportive - specially franc . The car was new with no problems . Everything was properly explained . Car collection and drop off were very quick and easy .
Pros: Kind and helpful personnel
Cons: They did not provide picture evidence of damage to wheel. I am disputing this with them
Pros: Location in the Terminal and car condition.
Cons: We had to wait to pick up the car as we arrived 2 hr earlier than listed in the reservation, and the agent told us that there were no cars available at that time. We waited approximately 30-40 minutes and came back to the different agent, and the car was somehow available. We felt a little frustrated as it seemed the agent didn't want to deal with it at the end of her shift.
Pros: The check-in and friendly workers, good car, good prices. Extra service instead of T1 i could pick up in T2. If not for the horrible check-out you would have 5 stars because the start service, the car was really good and nice. Too bad.
Cons: The check-out and not receiving any info after 4 days of returning the car! Really onprofessional and unsetteling. I do hope for proper service so i can adjust the stars because aside from the nightmare checkout we had a really good experience with locauto.
Pros: The office at Milano City who took the Car as he was a very good and fast for inspect the Car
Cons: The staff at front desk of Locauto Office in Milano Airport as she gives me another car, (Small Car - Golf Car), not like the rental Car as I've rent a VW T-Cross or Similar and due to that issue I spent a lot of time from the desk to parking to change the Car. Also, she told me if I need to change the car I need to pay an extra money for the whole period. Moreover, she try to enforce me for paying the full insurance however I've told her that I've already pay the insurance with the Discover
Cons: We had to show car damadges before leaving rental place and it took some time
Pros: Locauto is a fantastic car rental company, it is DiscoverCars(the 3rd party rental company) that is horrible to deal with. Next time I will book directly with LOCAUTO!!!
Pros: Nice new car as was requested, easy process to drop off in the airport. Possible to use debit cards with no deposit.
Cons: Charged an extra road support for 25 euros which we didn't ask for, felt a bit fooled after that.
Pros: The locauto location at the Verona train station, piazza nuova, was challenging and stressful to find! The gps wouldn’t take us into the train area.
Cons: More specific instructions are needed to find the locauto location at the piazza nuova Verona train station.
Cons: All things
Pros: Rep. gave all details about parking, tolls, what to expect. Easy pickup.
Cons: We had to return the car off hours. We had to contact the afterhours support number that was on the car, and very concerned with how and where to leave the car for the company for return. Would like more details in the future.
Pros: Katia was helpful at the airport desk.
Pros: OVERALL SUPER
Cons: NOVICE CAR RENTAL AGENTS THAT WERE HELPED BY EXPERIENCED ONES TRYING TO TEACH THEM THE JOB AND THAT LEAD TO A LONG LINE OF PEOPLE WHEN PICKING THE CAR
Pros: nice people
Pros: The first car we picked up was a wreck , the second was new
Cons: There service was good , just expensive when we altered the date
Cons: They charged an extra full coverage though it was already purchased. Other car rental companies see your full protection reservation and never offer such a service and they give even information about it. This car rental saw an opportunity in renting 2 old people a car and charged them an additional insurance. I am trying to contact them about this. They direct me to customer service online which is all in Italian. Absolutely dissatisfied. Never again.
Pros: The service agents were very good with information.
Cons: Aside from a bit of wait time to pick up car, not the agents fault as all agents were with clients. Overall, the service was good.
Pros: Friendliness of staff.
Cons: The car didn’t have winter tires, which should be offered during winter season.
Pros: Very easy to use website and excellent experience. Locauto representative was friendly and knowledgeable. Highly recommended.
Pros: I ordered mid size car, VW ROC-1, but was given small car. Fiat500X. What I liked that the service person told me that they can return me money and I go somewhere else unless I agree.
Cons: They have front office where you pay based on your car chosen. Then they have garage 300 m away, where you find that they do not have such car. But you already signed the contract! Scam, scam, scam
Pros: Agents were polite and helpful
Pros: Nice staff
Cons: Not the car i booked, they say its the same group but such a small car, not really in same catagory.
Cons: Very expensive, considering it was a city car and not in great condition .
Pros: Friendly staff
Pros: Everything was smooth and perfect.
Pros: Fast and easy
Pros: They guide me through some issues I encountered
Pros: Honest and efficient
Cons: the speedy pick up option didn't work
Pros: I liked the pick-up location and the reasonably fast pick-up
Cons: Returning the car. We were supposed to return the car to ROMA Termini station, but thanks to your employee, the address was wrong and we had to wander around the station. When we called the helpline you gave us, it was impossible to get through because the lady who answered, instead of listening to our problems, kept repeating the same sentence, Termini stall parking 6th floor, instead of telling us the exact address of the car park, thank you to the taxi driver, who gave us the correct address.
Pros: They are fast
Cons: They are professional and they give me a bigger car thank them but it was difficult to park it in any parking I was choosing audi a3 but they give me volvo v60 pretty long car if I get audi a3 it will much easier for parking
Pros: They were friendly and easy to deal with. Provided the car I reserved (very important).
Cons: Car was a bit beat and with serious paint damage that should have been handled before I received the car. Didn't like the $120 surprise charge for permission for my wife to drive.
Pros: It was easy and quick
Cons: A little hard to find at airport
Pros: Good service at check in and return of car.
Cons: I'm not satisfied with receiving a small and worn down Fiat Tipo instead of a much bigger Skoda Octavia Estate. I don't perceive these both cars as equivalent.
Pros: Fast and honest service
Pros: Staff friendlyness
Cons: Waiting time at desk way too long. Final rental price lot more than expected when making booking at website.
Pros: polite agent and good service
Cons: if any the waiting time
Pros: friendly staff