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Ok Mobility at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very good car for the price.
Cons: The car was not very clean and the depsit tank was not full as they said.
Pros: It was fast and reliable. Customer service is great
Cons: None of it
Pros: The car was clean and was quite new so in good condition. The drop-off service was quick and efficient.
Cons: The instructions for finding the booth made no clear mention of the two terminals. Upon arrival I had to wait for the car as it was being cleaned for over half hour after my allotted slot. I booked a 7 seater car (Peugeot 5008 listed and confirmation then said ‘Grand-Picssso’) both of which are similar and would have been suitable.
Pros: they charged me $400 for not having international driver license when other car rentals next to it had no problem with it, unfortunately i could not get a car w/o reservation that i needed from others,so paird $400
Cons: first they fave me a car with tire pressure warning light on and tried to convince it is ok, eventually i got a different car. also i am not 100% sure i got the car i reserved, i was expecting a bigger and better car
Pros: Fast and efficient
Cons: We got an upgraded car MG SUV, but it was too big for the narrow roads of South Tyrol.
Cons: Had difficulty with key fab at time of pickup. Key fob failed later same day. Now 2 hrs away from pickup point. We opened key fob, entire inside was corroded. We replaced battery. Still would not work. Tried for two hours to reach a live person at Ok Mobility or discover cars who could help. Finally got service person 4 hrs later who got it to work.
Cons: Everything. I demand my $50 back and I will file a dispute with my credit card company when I get back to the US
Pros: Nothing they gave away my vehicle
Cons: They gave away my vehicle and had no options for me
Pros: היה שירות גרוע ביותר באיסוף הרכב
Pros: Good prices
Cons: Tried to make me pay more money for insurance I’ve already have. Got an almost new car, but MG brand.
Cons: Other staff They rented the car with gps not working
Pros: I ordered another car at all, it doesn't matter that I didn't receive it, they gave me another electric car from Bridi without a single explanation and without telling me that the car can be charged at charging stations, they didn't show me at all that there is a charging capacitor in the back and how to use it. The air conditioner does not cool when the car is stationary and not moving.
Cons: I also said that I had 5 suitcases and asked for a car accordingly, I didn't get along with the suitcases, so the travel experience was shocking. I did not receive an email, neither the invoice nor the check list upon receiving the vehicle and upon returning it. Your representative at the return of the car just said that everything is fine and that's it. Said if I want to get the charge fruits I will go to the front desk and ask there. From here I don't know if you will charge me for excessive c
Pros: They did not have the car ordered. What they car me was a Nissan Micra for twice the original price
Pros: Very disappointed, feel cheated!! Please see at the end
Cons: Very disappointed, feel cheated!! Please see at the end
Cons: Didn’t try to help with international driver’s license. Charge was rediculous
Pros: Overall it was OK. However 3 things: 1. The car was not clean 2. There were damages on car and I had to convinced the agent to mark it. It was like a giving it a try to put it on me when I returned the car. 3. Once the agent understood that I'm not taking their insurance, he was very not nice
Cons: The location The type of the car
Pros: Flight was delayed, OK Mobilty cancelled my booking without giving a refund. Stay away.
Cons: Terrible service. Stole my money.
Cons: Very slow; tried to sell additional insurance. We also accidentally left exactly 100 Euros in case in the front of the car when we dropped it off. This must have been noticed by their agent but he chose not to tell us/return it to us. Clearly dishonest.
Pros: The representative was very nice and gave us an upgrade to a higher level. She offered an insurance and it was the best thing I did.
Cons: We couldn't get the service assistant when we needed. Luckily the broken window was a small one and it didn't spoiled our trip
Pros: Terrible experience
Cons: Roadside assistance customer care
Pros: The service was really poor. No car, no help. Desk inundated with people looking unhappy.
Cons: No car ready, the staff just wanted me to stand aside whilst they dealt with an easier customer
Pros: Location and ease of getting the car
Cons: Car not checked properly before hand over. Needed adblue which I had to buy and low oil amver warning intermittent.
Pros: For some unknown reason there is no spare tyre supplied with the car so any puncture would be an issue
Pros: Drop off was quick.
Cons: Waited 30 minutes for the car to be cleaned, and they did not do a great job cleaning it. Car had extensive dents and dings. Interior had a large stain on the ceiling and there were rocks in the seat tracks which made them impossible to slide. The tires were practically bald, the brakes squealed, and they did not fill up the adblue reservoir, I had to add fluid during my trip.
Pros: Ok told me wrong drop off point
Cons: They activily lied to me about the rental policy.
Pros: שרות פשוט ונח קל ביותר בהגעה והחזרה
Cons: המסך של הרכב לא. עבד היה קצת קשה לנווט בעזרת המסך של הפלאפון הניחד
Pros: Great customer service at time is picking up.
Cons: Car was smaller than promised, at one point would not start requiring me to push down the road to get out of the way of traffic, the gas cover (opened with lever in drivers seat) did not work every time.
Cons: The extremely high cost of the extra insurance that they charged me. It should not exceed 20€ per day and they took approximately 36€
Pros: friendly service agent Luigi at ok mobility desk Malpensa
Cons: near new MG SUV car was unreliable and broke down completely with engine fault and do not drive notice. No replacement available at Parma, so had to train back to Milan to get a replacement car. Lost 2 days of holidays plus about EUR 650 expenses for extra hotel, train tickets and loss of accommodation in Tuscany. Will try for a refund.
Pros: Car was good
Cons: Long time signing up to get car. Tried to charge additional fee because car was new. Gas tank not completely full
Cons: Insurance issues and how they were handled.
Pros: Easy to rent a car
Cons: Great staff servicing the customers
Pros: The OK mobility attendent was helpful (in general) and provide us a good service.
Cons: But this same attendent, after we show him our itinerary about the places that we will visit, didn't tell us about the necessity of snow tires or tires chain according to the local law.
Cons: Car MG was very weak and very simple
Cons: There was no one to take the car at the drop off place and no signs telling us what to do
Pros: Absolutely nothing!
Cons: As you are aware I paid upfront for full insurance cover. On arrival I was asked to leave deposit by credit card. I attempted to do this using two different cards but they kept on being rejected via their system. I spent 3 hours attempting to resolve this, contacting my banks, etc. and still their system rejected my cards. I could only release the car by paying for insurance I already bought and paid for through yourselves via a debit card. Both my credit cards worked in Como that evening.
Cons: Per above. Made me go out to the 5 seater SUV trying to fob us off. Blamed the fact we used an online broker ie Discovery not them directly. Was a terrible experience
Cons: Booking cancelled before arrival. No alternative offered. Do not use
Pros: The car
Cons: The scam and rip off
Pros: the car was in perfect condition, fit to my needs
Cons: i was surprised by extra charghing for insurance, and its cost. car wasn't full
Pros: All of the representatives were friendly and efficient
Cons: Not so easy finding the car in the external car park
Pros: Friendly and smooth service
Cons: Was not easy to find the agent in terminal
Pros: Their customer service was very cooperative
Cons: 1. The fule tank was almost empty 2. The car was not in the same standart as the one I paid for 3. It was difficulte to return the car.
Pros: Absolutely terrible, would not recommend. No help when flight issues arose, gave our car away even though we arrived a few hours later
Cons: Service was useless. Gave car away, never received a car from them.
Pros: Did give us a full tank of gas. We returned car with a full tank and didn’t receive a refund . How do I get refund for half a tank?
Pros: Quick and easy.
Pros: The service provided
Cons: I didn’t get a printed contract
Pros: Made the process easy.
Pros: Nothing! Easier part was dropping off the car
Cons: see prior comments
Pros: Nice car, reasonable price, amazingly easy drop-off
Cons: Very slow at the check-in counter. Many customers, just one representative.
Pros: The agent was friendly and by talking to him, he upgraded us for free.
Pros: They didn't provide service - they didn't have an automatic car available even though I reserved one. So, nothing.
Cons: Everything. They didn't have a car for me, despite me reserving one.
Cons: I thought the rental was expensive
Pros: Easility and fast process to pick up the car.
Cons: The OK could make car groups considering the quantity of luggages and not only car characteristics. For a tourist, the quantity of luggage is more important than the kind of bodywork of the car. I needed to change(do a upgrade) the car because the OK had not a Renault Captur and the VW T Cross was of the same group but it is smaller.
Cons: Never again! The car was dirty, in poor mechanical conditions (damage to the front, air conditioning wasn’t working, no fluid for windshield, and on top of that the maintenance alert came on at Day 3 of rental and nobody, I mean NOBODY, picked up the phone! I had to go find my own mechanic to figure out what was happening. Horrible. OkMobility are dead to me.
Pros: La macchina era buona ma adatta
Cons: Ho preso una macchina non adatta amie rechiesti Non avete ufficci in vari posti
Pros: Great job, I loved the diesel car
Cons: Not much to complain, car could be newer but it was just Ok for that trip ( make sure to give some water to the guys working Outside!!)
Pros: Did not get a car. Called the helpline, but discovercars representative did not help resolve the matter.
Cons: I was stuck at the airport for 6 hours trying to get things sorted. It was the worst experience ever.
Pros: They gave away our car and the rep would not help us rebook. So at last minute we had to find a car from another rental company.
Pros: nothing, will not rent again
Pros: Fast service in returning the vehicle
Cons: I booked a car for a week with automatic gear. My flight was delayed by a few hours and they did not agree to give me automatic transmission - instead I received a large vehicle with manual gear at full price..
Pros: The service was minimal but the price was the best so I guess that’s the compromise
Cons: It was just okay nothing special
Pros: Truly appreciate the service provided by Super friendly and helpful staff , especially Jennifer , Lorenzo and Luigi .I would love to rent again with OKRENTACAR , I hope you have the same staff.
Cons: Wish they had more cars so that I could upgrade , can’t blame them though.
Pros: Good value for money
Cons: Took to long to pick up the car
Cons: My car broke down. All Discover did was refer me back to OK mobility support which was absolutely useless. I
Pros: Convenient location
Cons: Long process. Agent was unwilling to help connect to DiscoverCars when the reservation was wrong, just looked at us while we tried to call multiple numbers unsuccessfully. Long wait for car that was being washed (it was raining), extensive time reviewing scratches and dents on car
Pros: Great car ... new, clean, and fuel efficient . Easy to pick up and drop off.
Cons: No issues.
Pros: No hassle, simple and car was in reasonable condition
Cons: Some very minor issues such as fuel tank not full and washer fluid wasn't full.
Pros: Not too expensive.
Cons: Rental agents; car quality delivery; customer orientation; make us pay for something that was not our primary responsability and professionalism.
Pros: I GOT MY PLANE DELAYED 2 HOURS. HAD INFORMED THE FLIGHT NUMBER. WHEN ARRIVED AT THE OFFICE OF OKMOBILITY MY CAR WAS GIVEN TO ANOTHER PERSON. I RESERVED A 9 SEATS VAN, CONFIRMED THE LOCATION AND EVENTHOU WAS RENTED TO SOMEBODY ELSE BECAUSE I ARRIVE 2 HOURS LATE FROM THE SCHEDULE. A BIG MESS ON MY TRIP BECAUSE THERE WAS NO OTHER VAN AVAILABLE IN ITALY. MY GOD.
Cons: I GOT MY PLANE DELAYED 2 HOURS. HAD INFORMED THE FLIGHT NUMBER. WHEN ARRIVED AT THE OFFICE OF OKMOBILITY MY CAR WAS GIVEN TO ANOTHER PERSON. I RESERVED A 9 SEATS VAN, CONFIRMED THE LOCATION AND EVENTHOU WAS RENTED TO SOMEBODY ELSE BECAUSE I ARRIVE 2 HOURS LATE FROM THE SCHEDULE. A BIG MESS ON MY TRIP BECAUSE THERE WAS NO OTHER VAN AVAILABLE IN ITALY. MY GOD.
Cons: The instructions for car pick up and drop off were unclear. No one answers the 24 hr help line. Our car had several warning lights on and we couldn't get in touch with anyone about it. When we finally did we were told to ignore it.
Pros: Nothing, it was a disaster.
Cons: I used DiscoverCars for a trip to Milan. When I arrived at the airport to pick up my car, the DiscoverCars provider informed me that the car I booked was not available. I can only drive automatic cars and the provider noted they only had manual cars. The provider apologized to me and said that this had been happening all week to DiscoverCar customers and it had been creating problems for them and that the company was a total mess.
Pros: Worst service I have ever had
Cons: Worst service I have ever had
Cons: Lake of service ,we arrived to the desk at 17:00 although we pay a deposit the car was not available according and when we asked for alternative ,they said there isn't any. They didn't even let us call your service Only after your help desk intervein and suddenly ..you let them know that they do have an alternative. With us there was another couple with another disappointed information.
Cons: A staff member of Ok Rent A Car in Milan Malpensa airport is so rude and worst service I had in my life. When we arrived Ok Rent A Car office, was told my car was gone, and asked us to pay extra to get a car, we had no choice and paid extra 390 Eur, at the end we had same car we were offered on the rental voucher. I want discorvercars to ask Ok Rent A car to pay me back 390 Eur
Pros: Drop off was quick and easy. Bus waiting to take us back to terminal
Cons: Wrong instructions finding the unit (on paperwork stated that it was in the terminal but we had to actually get a bus so took a while to figure that out) the women who handed the vehicle over was quid rude and abrupt, also very pushy trying to get us to buy extra insurance even though we already had full cover. The car was clean, pretty well kept and we travelled 900km during our week in Italy with no issues.
Pros: If I had known before they were not IN the terminal - I would not have booked - it was a vVERY stressful arrangement
Cons: The car was in good condition
Pros: Friendly staff.
Cons: Would not give me a final bill or proof of turn in. Car’s map and Air Conditioning quit working during rental period. Too far to return until turn in day.
Pros: Efficient at the desk. Good value upgrade.
Cons: Car was well damaged.
Pros: The price was good, the car was good.
Cons: A little confusing that I booked with "Discover" rental cars, the airport shuttle was by "ParkingGO", and finally the car and the check in office was "OK Mobility".
Cons: I definitely would not recommend Ok rent car to anyone else for the following reasons -picking up the car is a hassle, its pretty offsite, unclear directions how to get to the transfer bus and its pretty cramped once youre in the car. - the sales agents at the desk will try to upsell you a more expensive car. Saying how it would fit us better as there is more space. I had to convince the Sales agent that i wanted to have the car i had booked. In the end he was very unhappy about it.
Pros: Efficiency of thebcar rental agents and time spent for pick up and dropping off the car.
Cons: Vendor policies are hidden on small print . If you are late more then 59 minutes , they will cancel your reservation and keep the money . Totally unreasonable in airport settings , flights get delayed all the time . Stay away . I was late many times due to flight delays and never had same issue with any other rental company.
Cons: It was awful from start to finish.
Cons: Flight was late , arrived at 10 , office closed , couldn’t talk with anyone , could not have the car . They ask to inset the flight number for what reason then?
Pros: Quick, efficient and good quality car. Checks at end were sensible and not trying to find something to charge me for!
Pros: They collected us outside
Cons: Do not hire your car from here unless you want to be scammed. We paid for automatic cars - when we got there they said they only have manual. Wasted 4 hours arguing with us for no reason we paid the supplement and had all the paperwork to say we were right. They threatened to cancel the cars and ultimately leave us stranded. Terrible terrible terrible. AVOID. The cars were not correct. You over charged us. Threatened to cancel our car when we were there for something that was not our fault. Ter
Pros: The agent was nice
Pros: excellent service, had a great car
Pros: All good - until there was a problem. Then nothing.
Cons: Car breaks down. Can you give us another car? Sure, just come to Milan and collect it. But we’re 4 hrs away by car (which we don’t have) or 8+ hrs by train. Sorry, can’t or won't help you. Left us without a car for 7 days.
Pros: Never got a car.
Pros: The young girl was friendly and helpful as far as she could be
Cons: Read above
Pros: Nothing! The worse service we have ever received.
Cons: See my previous comments. The company replied with excuses and blamed us for not giving us the car. Plus they kept our money. Really unbelievable and likely a scam.
Pros: fast, well prepared.
Cons: nothing. all was good.
Pros: Quick and easy
Pros: Fair and efficient.
Cons: Too strict. However, it is not a bad thing too.
Pros: the agents were actually friendly and efficient, and I loved the car that i've got!
Cons: Difficult to find the pickup/drop-off place even with existing directions. Something should be improved in the process
Cons: I couldn't extend the car rental on roll-over basis for another 2 months. "No small car available". Joke!
Pros: good value
Cons: location hard to find
Pros: Willingness to make easy the pick up procedure
Pros: Most lovely and helpful agent in Rome airport — Katarina. She was amazing and everything went very smoothly while dropping-off the car
Cons: Long waiting during getting the car in Milano
Pros: Service was good, although we had to wait our turn a while when returning the car. Airport transport was quick.
Cons: Rental was marketing Renault Espace or similar but I understood that they don't have that model at all - we received Ford Transit Connect which is quite bulky. Car was complaining about water in fuel (but run well) and tyre pressures were too low.
Cons: After full refueling fuel meter is not full
Cons: No information was provided about toll road cost when toll booths are not present. This should be discussed with the renter.
Pros: Quick and easy, affordable
Pros: Good car, but OK rental cars felt like a bit of a rip off due to the extra costs of €315 for an insurance we already payd for.
Cons: OK Car Rental asked for a deposit of €1250 which exceeded my credit card month limit (most credit card have a limit of €1000 per month). We wanted to pay the deposit with another credit card, but OK Car rental only accepted cards from the person who booked the car rental. Eventually were forced to pay €315 extra for an insurance which we already payd for when we booked the car. We also had to pay a €150 deposit which still isn't returned to my credit card. Very bad start of our holiday unfortuna
Pros: Rental agent as very helpful
Cons: condition of car we the worst we have ever rented
Pros: The car cleanness
Cons: The hidden fees and the unreasonable charges for paying with a debit card and another "full coverage"
Pros: Dropping off the car.
Cons: Staff want a lot of no imortant informations like a boarding pass atc. Dont accept another full coverage.
Pros: Fare price. Jenifer was really friendly at returning the car
Cons: Had to wait for almost 2 hours to pickup the car and the agent didn't even want to apologize for their delay. The car was not really clean inside.
Pros: EVERYTHINGS OK
Cons: Car battery run out..I call road assistance number..no body helped me
Pros: Nothing, they were literally useless.
Cons: They told us they do not have a 6 seater car and were planning to give us 2 cars instead, good thing we dodged this bullet.
Pros: La amabilidad de la agente
Cons: El que obligan a realizar otro seguro
Pros: Корректный, ненавязчивый персонал. Скорость получения авто. Сразу ответили на телефонный звонок.
Cons: Минусы были, но не существенные. Не обновлена информация о воротах. Неточная информация о заправке, персонал не был в офисе(дверь была закрыта).
Pros: shuttle service from airport terminal.
Cons: bad service at the desk, tried to sell extra insurance very aggressive.
Cons: Hello, I'am very very disappointed with this order. When picking up car I should pay 444 euros (this sum is in your contract) but instead, I paid 739.50 euros. It's almost 300 euros more! And all this just because of bank card type. 300 euros for card type? Its disaster. Also, we drive in very hot weather and a car air conditioner doesn't work.
Pros: In Malpensa not much to like... very expensive rental for just 5 days, many arguments about having a debit card instead of a credit card. I paid 500€ for a five days rental...
Cons: The company in Malpensa gave me a car that was not properly checked . I had to call road assistance because the car died on me while driving due to a lose battery connection cable. Excellent service in Roma though with a special “good job” note to Luigi which was especially competent and welcoming for the customers.
Pros: Nothing. Terrible experience. the worst we had.
Cons: The behavior lady in the rental desk was shockingly rod and obnoxious. After we returned a car that had a disfunction in opening the gas department for refueling (obviously completely unrelated to us), and expressed our disappointment from the car condition that made us return all the way to the airport, She literally threatened us and said that IF WE WILL COMPLAIN she "will charge us for both the damage of the car and for switching it at a cost of hundreds of euros" WOW. Costumer service
Pros: Nothing, they are scammers
Cons: Nothing, they are scammers
Pros: Easy and efficient
Pros: It was not the first time renting a car at okrent, great price, great new car (only 1500 km) and good service
Pros: Condition of the car.
Cons: Administrative chaos.
Pros: gentile la restituzione, un pò complicato il ritiro
Cons: auto sporca, senza liquido lavavetri
Pros: The car body was so damaged all around from previous driver that I am surprised they kept on renting it, unfortunately it was the only one available
Cons: 1 additional day increased initial price by almost double, 1 agent only for returning the car,
Pros: With my late arrival due to weather delay, I had to manage my booking to change the pick up date. I thoutht calling the car rental company was enough. However, I sent also an email to Discover cars and never received a response. I couldn"t find a number to call to help me solve the issue. The link Manage my booking was only showing me the pdf of the voucher. I couldn't change the date...As of today Discover Cars has not replied to my email. Zero customer service.
Cons: I am surprised I am being asked to rate my car rental experience. Obviously, they didn't even realize that I was never given a car. My credit card however was charged. Disputing with credit card. Zero at all levels.
Cons: I wish I could have returned my car in Rimini or Bologna instead of driving all the way back to Milan.
Pros: Excellent customer support and courtesy.
Cons: I felt it was a scam. I don't trust them.
Cons: Car wasn't clean. Found cigarettes in it. Was overcharged and didn't get a refund.
Pros: Cheap! Professional service.
Cons: There was no desk at the airport and it was really tricky to find the right spot for a pick up outside the terminal building at Malpensa.
Pros: Drop off was quick
Cons: Ok cars tried to make us upgrade both car and insurance just for profit with flimsy reasoning and scare mongering, causing unneeded stress and loss of time.
Pros: Quick service , easily accessible, on the way back was running very late and the lady sped things up and prioritised things to get me moving On pick up the gentleman was very helpful
Cons: Maybe a bit clearer regarding drop off as I didn’t realise there was a separate entrance Maybe more people at the desk as on check in there was a big queue (although was empty on pick up)
Pros: The time it took to get the car
Pros: Car hire.
Cons: As above: One person on the desk. Doing his best, but one person was simply not enough.
Pros: Absolutely nothing
Cons: The attitude of the customer service team. They were so unhelpful and wouldn’t give us a straight answer. We had to pay 50 euros to stay in a hotel next to the airport last minute so we could pick the car up the next day - no one told us it would cost an extra 200 euros to pick it up!
Pros: Clean car and new car. Different member of staff when we dropped the car off who was friendly and effeicient
Cons: Wrong instructions from the airport that left us there for an hour. Rude member of staff.
Pros: Nothing at all.
Cons: Terribly rude lady who kept saying Jesus Christ to me when I did not know an answer
Pros: I REALLY HATED EVERYTHING ABOUT OK RENT
Cons: WE paid FOR AN UPGRADED VERSION, THE GUY FROM THE DESK WASNT AMIABLE, HORRIBLE EXPERIENCE
Pros: N O T H I N G
Cons: E V E R Y T H I N G
Pros: Agent was friendly and spoke good english
Cons: New office, different signage, pick up vehicle had different markings.Tank wasn't full and had to guess at like for like fill up (lost out of course). Huge charge for small scrape on wheel trim (which I don't think I made!)
Pros: Wrong shuttle info. We waited for an hour and then had to pay for a cab ourselves
Cons: They scammed us. They refused to rent our car to us unless we got more expensive coverz