Milan Airport Malpensa (MXP), Milan, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ok Mobility at Milan Airport Malpensa

21010 Ferno,Province of Varese
00 34 902 36 06 36
Pick-up instructions
From the baggage point: Reach one of the two lifts (5 or 9) located between arrivals A and B. Take the elevator and get off at the -1 floor (Car rental and train station) Once on the floor -1, get through the sliding doors in the second lounge of Rent a Car Crossing the sliding doors, you will find the OK mobility office on your left.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Renault Clio
June 2, 2024

Pros: They were very friendly

Cons: The whole process took a long long time even though we had checked in online. The directions as to where the car was were poor. The directions when returning the car was also very poor

India
Peugeot Rifter
May 27, 2024

Pros: Eduardo at car return was excellent, the whole process and team is very very good.

Cons: Everything was perfect.

United States of America (USA)
Peugeot 208
May 22, 2024

Pros: One of the cheaper options available. Car worked well

Cons: Car had a large stain in the rear seat that had been cleaned but not completely. Rental agents insisted on selling packages with no deposit. Car was larger than I had originally expected.

Australia
Nissan Juke
May 19, 2024

Pros: Nothing!!!!

Cons: Everything.. Poor customer service giving us a faulty car.. 30 minutes after rental breaks down - and you claim it is our fault

Finland
Citroen C4 Grand Picasso 5+2
May 16, 2024

Pros: Nice person.

Cons: Service person was not skillful enough to do her job efficiently.

Australia
Peugeot 208
May 10, 2024

Pros: Great service and friendly staff

Israel
Peugeot 208
May 7, 2024

Cons: שלקחו כסף יותר בעת לקיחת הרכב יותר ממה שסוכם אני מבקש שתחזירו את ה103 יורו שלחו לי בעת ההשכרה באתר

United States of America (USA)
Citroen C4 Grand Picasso 5+2
April 12, 2024

Cons: They nickel and dimed the living crap out of us, and tried to provide a car that was way smaller than the one we rented AND had tires that were in unsafely poor condition. Will never use this company again.

Lebanon
Renault Clio
April 12, 2024

Pros: The dropp off gentelman

Cons: Unexpected insurance payment . And charges to travel outside italy unlike all companies in italy

Israel
Nissan Juke
March 25, 2024

Pros: The car was OK. New MG model SUV. It was very fast

Cons: Not so kind. And I don't know why I have to pay for roaf assistance. It's not acceptable at all

Russian Federation
Peugeot 308
March 13, 2024

Pros: kind/ helpfull/ quick

Cons: whats is the fee for RETURN on after hours? are you joking? i just put the key in box and park the car !in the morning when they start work they ckeck the car. for what i pay 40 eur??

United Arab Emirates
Renault Captur
February 27, 2024

Pros: Easy to find the office in the airport

Cons: I received the car with many signatures, but the paper was not signed, and I informed one of its members to register it to avoid subsequent fines.

United States of America (USA)
Renault Clio
February 22, 2024

Pros: Fraudulent business

Cons: Dishonest about fees

United Kingdom
Peugeot Rifter
February 17, 2024

Pros: After the discovery booking had evaporated for some reason Nicoletta managed to find us a replacement car which could take all our luggage and 5x passengers for less money.

Cons: Hard to find and was in a different terminal to the flights.

United Kingdom
Peugeot Rifter
January 31, 2024

Cons: Unacceptable pressure sell of insurance and extra cover at desk

United States of America (USA)
Peugeot 308
January 5, 2024

Pros: Peugeot 308 or similar….ended up getting a MG ZS, rubbish! Tried hard to sell me their insurance.

Cons: Expedient pick-up and drop-off.

United States of America (USA)
Peugeot 308
December 4, 2023

Pros: Shame on company they didn't refund my money I have US passport I have U S driver license They didn't allow me rent a car with the US driver license. And I need to be canceled my reservation forty eight hours before they can refund the money how I know that I can't drive the car italy with U S driver license same on you guys

Portugal
Nissan Juke
November 20, 2023

Pros: Very good car for the price.

Cons: The car was not very clean and the depsit tank was not full as they said.

Italy
Ford Kuga
October 31, 2023

Pros: It was fast and reliable. Customer service is great

Cons: None of it

United States of America (USA)
Citroen C4 Grand Picasso 5+2
October 30, 2023

Pros: The car was clean and was quite new so in good condition. The drop-off service was quick and efficient.

Cons: The instructions for finding the booth made no clear mention of the two terminals. Upon arrival I had to wait for the car as it was being cleaned for over half hour after my allotted slot. I booked a 7 seater car (Peugeot 5008 listed and confirmation then said ‘Grand-Picssso’) both of which are similar and would have been suitable.

United States of America (USA)
Renault Captur
October 21, 2023

Pros: they charged me $400 for not having international driver license when other car rentals next to it had no problem with it, unfortunately i could not get a car w/o reservation that i needed from others,so paird $400

Cons: first they fave me a car with tire pressure warning light on and tried to convince it is ok, eventually i got a different car. also i am not 100% sure i got the car i reserved, i was expecting a bigger and better car

United States of America (USA)
Renault Captur
October 12, 2023

Pros: Fast and efficient

Cons: We got an upgraded car MG SUV, but it was too big for the narrow roads of South Tyrol.

United States of America (USA)
Renault Kadjar
October 11, 2023

Cons: Had difficulty with key fab at time of pickup. Key fob failed later same day. Now 2 hrs away from pickup point. We opened key fob, entire inside was corroded. We replaced battery. Still would not work. Tried for two hours to reach a live person at Ok Mobility or discover cars who could help. Finally got service person 4 hrs later who got it to work.

United States of America (USA)
Peugeot 208
September 15, 2023

Pros: Nothing

Cons: Everything. I demand my $50 back and I will file a dispute with my credit card company when I get back to the US

Canada
Citroen C4 Grand Picasso 5+2
August 30, 2023

Pros: Nothing they gave away my vehicle

Cons: They gave away my vehicle and had no options for me

Israel
Citroen C4 Grand Picasso 5+2
August 30, 2023

Pros: היה שירות גרוע ביותר באיסוף הרכב

Israel
Ford Kuga
August 29, 2023

Pros: Good prices

Cons: Tried to make me pay more money for insurance I’ve already have. Got an almost new car, but MG brand.

Montenegro
Renault Clio
August 22, 2023

Pros: Luigi

Cons: Other staff They rented the car with gps not working

Israel
Lynk & Co 01
August 20, 2023

Pros: I ordered another car at all, it doesn't matter that I didn't receive it, they gave me another electric car from Bridi without a single explanation and without telling me that the car can be charged at charging stations, they didn't show me at all that there is a charging capacitor in the back and how to use it. The air conditioner does not cool when the car is stationary and not moving.

Cons: I also said that I had 5 suitcases and asked for a car accordingly, I didn't get along with the suitcases, so the travel experience was shocking. I did not receive an email, neither the invoice nor the check list upon receiving the vehicle and upon returning it. Your representative at the return of the car just said that everything is fine and that's it. Said if I want to get the charge fruits I will go to the front desk and ask there. From here I don't know if you will charge me for excessive c

Canada
Lynk & Co 01
August 16, 2023

Pros: They did not have the car ordered. What they car me was a Nissan Micra for twice the original price

Israel
Peugeot Rifter
August 9, 2023

Pros: Very disappointed, feel cheated!! Please see at the end

Cons: Very disappointed, feel cheated!! Please see at the end

United States of America (USA)
Citroen C4 Grand Picasso 5+2
August 8, 2023

Cons: Didn’t try to help with international driver’s license. Charge was rediculous

Israel
Citroen C4 Grand Picasso 5+2
August 6, 2023

Pros: Overall it was OK. However 3 things: 1. The car was not clean 2. There were damages on car and I had to convinced the agent to mark it. It was like a giving it a try to put it on me when I returned the car. 3. Once the agent understood that I'm not taking their insurance, he was very not nice

Cons: The location The type of the car

Norway
Nissan Juke
August 6, 2023

Pros: Flight was delayed, OK Mobilty cancelled my booking without giving a refund. Stay away.

Cons: Terrible service. Stole my money.

United Kingdom
Renault Clio
August 5, 2023

Pros: Nothing

Cons: Very slow; tried to sell additional insurance. We also accidentally left exactly 100 Euros in case in the front of the car when we dropped it off. This must have been noticed by their agent but he chose not to tell us/return it to us. Clearly dishonest.

Israel
Fiat Doblo
July 28, 2023

Pros: The representative was very nice and gave us an upgrade to a higher level. She offered an insurance and it was the best thing I did.

Cons: We couldn't get the service assistant when we needed. Luckily the broken window was a small one and it didn't spoiled our trip

United States of America (USA)
Citroen C4 Grand Picasso 5+2
July 26, 2023

Pros: Terrible experience

Cons: Everything

Malta
Nissan Juke
July 19, 2023

Cons: Roadside assistance customer care

United Kingdom
Renault Espace
July 18, 2023

Pros: The service was really poor. No car, no help. Desk inundated with people looking unhappy.

Cons: No car ready, the staff just wanted me to stand aside whilst they dealt with an easier customer

United Kingdom
Renault Trafic
July 3, 2023

Pros: Location and ease of getting the car

Cons: Car not checked properly before hand over. Needed adblue which I had to buy and low oil amver warning intermittent.

Australia
Renault Clio
July 1, 2023

Pros: For some unknown reason there is no spare tyre supplied with the car so any puncture would be an issue

United States of America (USA)
Citroen C4 Grand Picasso 5+2
June 30, 2023

Pros: Drop off was quick.

Cons: Waited 30 minutes for the car to be cleaned, and they did not do a great job cleaning it. Car had extensive dents and dings. Interior had a large stain on the ceiling and there were rocks in the seat tracks which made them impossible to slide. The tires were practically bald, the brakes squealed, and they did not fill up the adblue reservoir, I had to add fluid during my trip.

Australia
Ford Kuga
June 11, 2023

Pros: Ok told me wrong drop off point

Canada
Nissan Juke
June 10, 2023

Pros: Nothing

Cons: They activily lied to me about the rental policy.

Israel
Renault Clio
June 8, 2023

Pros: שרות פשוט ונח קל ביותר בהגעה והחזרה

Cons: המסך של הרכב לא. עבד היה קצת קשה לנווט בעזרת המסך של הפלאפון הניחד

United States of America (USA)
Ford Kuga
June 5, 2023

Pros: Great customer service at time is picking up.

Cons: Car was smaller than promised, at one point would not start requiring me to push down the road to get out of the way of traffic, the gas cover (opened with lever in drivers seat) did not work every time.

Lebanon
Renault Clio
June 2, 2023

Cons: The extremely high cost of the extra insurance that they charged me. It should not exceed 20€ per day and they took approximately 36€

New Zealand
Renault Kadjar
May 31, 2023

Pros: friendly service agent Luigi at ok mobility desk Malpensa

Cons: near new MG SUV car was unreliable and broke down completely with engine fault and do not drive notice. No replacement available at Parma, so had to train back to Milan to get a replacement car. Lost 2 days of holidays plus about EUR 650 expenses for extra hotel, train tickets and loss of accommodation in Tuscany. Will try for a refund.

Canada
Lynk & Co 01
May 21, 2023

Pros: Car was good

Cons: Long time signing up to get car. Tried to charge additional fee because car was new. Gas tank not completely full

United States of America (USA)
Lynk & Co 01
May 4, 2023

Pros: Nothing.

Cons: Insurance issues and how they were handled.

United States of America (USA)
Volkswagen Golf
April 17, 2023

Pros: Easy to rent a car

Cons: Great staff servicing the customers

Brazil
Peugeot 108
April 13, 2023

Pros: The OK mobility attendent was helpful (in general) and provide us a good service.

Cons: But this same attendent, after we show him our itinerary about the places that we will visit, didn't tell us about the necessity of snow tires or tires chain according to the local law.

Israel
Nissan Juke
March 13, 2023

Cons: Car MG was very weak and very simple

Israel
Volkswagen Golf
March 3, 2023

Cons: There was no one to take the car at the drop off place and no signs telling us what to do

United Kingdom
Nissan Juke
February 20, 2023

Pros: Absolutely nothing!

Cons: As you are aware I paid upfront for full insurance cover. On arrival I was asked to leave deposit by credit card. I attempted to do this using two different cards but they kept on being rejected via their system. I spent 3 hours attempting to resolve this, contacting my banks, etc. and still their system rejected my cards. I could only release the car by paying for insurance I already bought and paid for through yourselves via a debit card. Both my credit cards worked in Como that evening.

Australia
Peugeot Rifter
January 29, 2023

Cons: Per above. Made me go out to the 5 seater SUV trying to fob us off. Blamed the fact we used an online broker ie Discovery not them directly. Was a terrible experience

United Kingdom
Renault Captur
December 25, 2022

Pros: Terrible

Cons: Booking cancelled before arrival. No alternative offered. Do not use

Canada
Renault Twingo
December 18, 2022

Pros: The car

Cons: The scam and rip off

Israel
Ford Kuga
November 17, 2022

Pros: the car was in perfect condition, fit to my needs

Cons: i was surprised by extra charghing for insurance, and its cost. car wasn't full

United Kingdom
Ford Kuga
November 13, 2022

Pros: All of the representatives were friendly and efficient

Cons: Not so easy finding the car in the external car park

Finland
VW Golf
November 9, 2022

Pros: Friendly and smooth service

Cons: Was not easy to find the agent in terminal

Israel
Renault Kadjar
October 28, 2022

Pros: Their customer service was very cooperative

Cons: 1. The fule tank was almost empty 2. The car was not in the same standart as the one I paid for 3. It was difficulte to return the car.

United States of America (USA)
Peugeot Rifter
October 17, 2022

Pros: Absolutely terrible, would not recommend. No help when flight issues arose, gave our car away even though we arrived a few hours later

Cons: Service was useless. Gave car away, never received a car from them.

United States of America (USA)
Peugeot Rifter
October 16, 2022

Pros: Did give us a full tank of gas. We returned car with a full tank and didn’t receive a refund . How do I get refund for half a tank?

United States of America (USA)
Peugeot Rifter
October 4, 2022

Pros: Quick and easy.

Cons: Nothing.

Canada
Renault Clio
September 29, 2022

Pros: The service provided

Cons: I didn’t get a printed contract

United States of America (USA)
Peugeot Rifter
September 22, 2022

Pros: Made the process easy.

United States of America (USA)
Peugeot Rifter
September 19, 2022

Pros: Nothing! Easier part was dropping off the car

Cons: see prior comments

Canada
Nissan Juke
September 15, 2022

Pros: Nice car, reasonable price, amazingly easy drop-off

Cons: Very slow at the check-in counter. Many customers, just one representative.

United States of America (USA)
Renault Clio
September 5, 2022

Pros: The agent was friendly and by talking to him, he upgraded us for free.

Cons: Nothing.

United States of America (USA)
VW Golf
September 2, 2022

Pros: They didn't provide service - they didn't have an automatic car available even though I reserved one. So, nothing.

Cons: Everything. They didn't have a car for me, despite me reserving one.

United States of America (USA)
VW Golf
August 30, 2022

Pros: Everything

Cons: I thought the rental was expensive

Brazil
Renault Captur
August 28, 2022

Pros: Easility and fast process to pick up the car.

Cons: The OK could make car groups considering the quantity of luggages and not only car characteristics. For a tourist, the quantity of luggage is more important than the kind of bodywork of the car. I needed to change(do a upgrade) the car because the OK had not a Renault Captur and the VW T Cross was of the same group but it is smaller.

United States of America (USA)
Renault Twingo
August 27, 2022

Pros: Nothing

Cons: Never again! The car was dirty, in poor mechanical conditions (damage to the front, air conditioning wasn’t working, no fluid for windshield, and on top of that the maintenance alert came on at Day 3 of rental and nobody, I mean NOBODY, picked up the phone! I had to go find my own mechanic to figure out what was happening. Horrible. OkMobility are dead to me.

Israel
Renault Espace
August 17, 2022

Pros: La macchina era buona ma adatta

Cons: Ho preso una macchina non adatta amie rechiesti Non avete ufficci in vari posti

United States of America (USA)
Renault Kadjar
August 16, 2022

Pros: Great job, I loved the diesel car

Cons: Not much to complain, car could be newer but it was just Ok for that trip ( make sure to give some water to the guys working Outside!!)

Qatar
Renault Trafic
August 4, 2022

Pros: Did not get a car. Called the helpline, but discovercars representative did not help resolve the matter.

Cons: I was stuck at the airport for 6 hours trying to get things sorted. It was the worst experience ever.

Canada
Peugeot 208
August 1, 2022

Pros: They gave away our car and the rep would not help us rebook. So at last minute we had to find a car from another rental company.

United States of America (USA)
Renault Clio
July 17, 2022

Pros: nothing, will not rent again

Cons: bad

Israel
VW Golf
July 17, 2022

Pros: Fast service in returning the vehicle

Cons: I booked a car for a week with automatic gear. My flight was delayed by a few hours and they did not agree to give me automatic transmission - instead I received a large vehicle with manual gear at full price..

Australia
Citroen C4 Grand Picasso 5+2
July 17, 2022

Pros: The service was minimal but the price was the best so I guess that’s the compromise

Cons: It was just okay nothing special

Oman
Renault Clio
July 15, 2022

Pros: Truly appreciate the service provided by Super friendly and helpful staff , especially Jennifer , Lorenzo and Luigi .I would love to rent again with OKRENTACAR , I hope you have the same staff.

Cons: Wish they had more cars so that I could upgrade , can’t blame them though.

Singapore
Renault Kadjar
July 15, 2022

Pros: Good value for money

Cons: Took to long to pick up the car

United States of America (USA)
Renault Clio
July 13, 2022

Pros: Nothing

Cons: My car broke down. All Discover did was refer me back to OK mobility support which was absolutely useless. I

United States of America (USA)
Renault Clio
July 6, 2022

Pros: Convenient location

Cons: Long process. Agent was unwilling to help connect to DiscoverCars when the reservation was wrong, just looked at us while we tried to call multiple numbers unsuccessfully. Long wait for car that was being washed (it was raining), extensive time reviewing scratches and dents on car

United States of America (USA)
Renault Twingo
June 23, 2022

Pros: Great car ... new, clean, and fuel efficient . Easy to pick up and drop off.

Cons: No issues.

United Kingdom
Renault Clio
June 23, 2022

Pros: No hassle, simple and car was in reasonable condition

Cons: Some very minor issues such as fuel tank not full and washer fluid wasn't full.

Portugal
Renault Twingo
June 21, 2022

Pros: Not too expensive.

Cons: Rental agents; car quality delivery; customer orientation; make us pay for something that was not our primary responsability and professionalism.

Brazil
Renault Trafic
June 17, 2022

Pros: I GOT MY PLANE DELAYED 2 HOURS. HAD INFORMED THE FLIGHT NUMBER. WHEN ARRIVED AT THE OFFICE OF OKMOBILITY MY CAR WAS GIVEN TO ANOTHER PERSON. I RESERVED A 9 SEATS VAN, CONFIRMED THE LOCATION AND EVENTHOU WAS RENTED TO SOMEBODY ELSE BECAUSE I ARRIVE 2 HOURS LATE FROM THE SCHEDULE. A BIG MESS ON MY TRIP BECAUSE THERE WAS NO OTHER VAN AVAILABLE IN ITALY. MY GOD.

Cons: I GOT MY PLANE DELAYED 2 HOURS. HAD INFORMED THE FLIGHT NUMBER. WHEN ARRIVED AT THE OFFICE OF OKMOBILITY MY CAR WAS GIVEN TO ANOTHER PERSON. I RESERVED A 9 SEATS VAN, CONFIRMED THE LOCATION AND EVENTHOU WAS RENTED TO SOMEBODY ELSE BECAUSE I ARRIVE 2 HOURS LATE FROM THE SCHEDULE. A BIG MESS ON MY TRIP BECAUSE THERE WAS NO OTHER VAN AVAILABLE IN ITALY. MY GOD.

United States of America (USA)
Renault Clio
June 13, 2022

Cons: The instructions for car pick up and drop off were unclear. No one answers the 24 hr help line. Our car had several warning lights on and we couldn't get in touch with anyone about it. When we finally did we were told to ignore it.

United States of America (USA)
Nissan Juke
June 12, 2022

Pros: Nothing, it was a disaster.

Cons: I used DiscoverCars for a trip to Milan. When I arrived at the airport to pick up my car, the DiscoverCars provider informed me that the car I booked was not available. I can only drive automatic cars and the provider noted they only had manual cars. The provider apologized to me and said that this had been happening all week to DiscoverCar customers and it had been creating problems for them and that the company was a total mess.

United Kingdom
Peugeot Rifter
June 9, 2022

Pros: Worst service I have ever had

Cons: Worst service I have ever had

Israel
Renault Megane
June 6, 2022

Cons: Lake of service ,we arrived to the desk at 17:00 although we pay a deposit the car was not available according and when we asked for alternative ,they said there isn't any. They didn't even let us call your service Only after your help desk intervein and suddenly ..you let them know that they do have an alternative. With us there was another couple with another disappointed information.

Australia
Renault Megane
June 5, 2022

Cons: A staff member of Ok Rent A Car in Milan Malpensa airport is so rude and worst service I had in my life. When we arrived Ok Rent A Car office, was told my car was gone, and asked us to pay extra to get a car, we had no choice and paid extra 390 Eur, at the end we had same car we were offered on the rental voucher. I want discorvercars to ask Ok Rent A car to pay me back 390 Eur

United Kingdom
Renault Clio
May 29, 2022

Pros: Drop off was quick and easy. Bus waiting to take us back to terminal

Cons: Wrong instructions finding the unit (on paperwork stated that it was in the terminal but we had to actually get a bus so took a while to figure that out) the women who handed the vehicle over was quid rude and abrupt, also very pushy trying to get us to buy extra insurance even though we already had full cover. The car was clean, pretty well kept and we travelled 900km during our week in Italy with no issues.

South Africa
Renault Twingo
May 26, 2022

Pros: If I had known before they were not IN the terminal - I would not have booked - it was a vVERY stressful arrangement

Cons: The car was in good condition

United States of America (USA)
Renault Clio
May 17, 2022

Pros: Friendly staff.

Cons: Would not give me a final bill or proof of turn in. Car’s map and Air Conditioning quit working during rental period. Too far to return until turn in day.

Norway
Renault Clio
May 10, 2022

Pros: Efficient at the desk. Good value upgrade.

Cons: Car was well damaged.

United States of America (USA)
Renault Twingo
May 8, 2022

Pros: The price was good, the car was good.

Cons: A little confusing that I booked with "Discover" rental cars, the airport shuttle was by "ParkingGO", and finally the car and the check in office was "OK Mobility".

Sweden
Renault Clio
April 22, 2022

Cons: I definitely would not recommend Ok rent car to anyone else for the following reasons -picking up the car is a hassle, its pretty offsite, unclear directions how to get to the transfer bus and its pretty cramped once youre in the car. - the sales agents at the desk will try to upsell you a more expensive car. Saying how it would fit us better as there is more space. I had to convince the Sales agent that i wanted to have the car i had booked. In the end he was very unhappy about it.

Latvia
Renault Clio
April 21, 2022

Pros: Efficiency of thebcar rental agents and time spent for pick up and dropping off the car.

Cons: -

United States of America (USA)
Renault Clio
April 21, 2022

Cons: Vendor policies are hidden on small print . If you are late more then 59 minutes , they will cancel your reservation and keep the money . Totally unreasonable in airport settings , flights get delayed all the time . Stay away . I was late many times due to flight delays and never had same issue with any other rental company.

United Kingdom
Renault Clio
April 19, 2022

Pros: Nothing

Cons: It was awful from start to finish.

United Kingdom
Renault Twingo
April 16, 2022

Cons: Flight was late , arrived at 10 , office closed , couldn’t talk with anyone , could not have the car . They ask to inset the flight number for what reason then?

United Kingdom
Renault Clio
April 12, 2022

Pros: Quick, efficient and good quality car. Checks at end were sensible and not trying to find something to charge me for!

United Kingdom
Nissan Juke
March 31, 2022

Pros: They collected us outside

Cons: Do not hire your car from here unless you want to be scammed. We paid for automatic cars - when we got there they said they only have manual. Wasted 4 hours arguing with us for no reason we paid the supplement and had all the paperwork to say we were right. They threatened to cancel the cars and ultimately leave us stranded. Terrible terrible terrible. AVOID. The cars were not correct. You over charged us. Threatened to cancel our car when we were there for something that was not our fault. Ter

United States of America (USA)
Nissan Juke
March 17, 2022

Pros: The agent was nice

Malta
Nissan Juke
March 9, 2022

Pros: excellent service, had a great car

Australia
Nissan Qashqai
February 26, 2022

Pros: All good - until there was a problem. Then nothing.

Cons: Car breaks down. Can you give us another car? Sure, just come to Milan and collect it. But we’re 4 hrs away by car (which we don’t have) or 8+ hrs by train. Sorry, can’t or won't help you. Left us without a car for 7 days.

United States of America (USA)
Fiat 500
January 21, 2022

Pros: Never got a car.

Australia
Nissan Juke
January 18, 2022

Pros: The young girl was friendly and helpful as far as she could be

Cons: Read above

Canada
Renault Clio
January 14, 2022

Pros: Nothing! The worse service we have ever received.

Cons: See my previous comments. The company replied with excuses and blamed us for not giving us the car. Plus they kept our money. Really unbelievable and likely a scam.

Netherlands
Nissan Juke
January 3, 2022

Pros: fast, well prepared.

Cons: nothing. all was good.

Italy
Fiat 500
December 23, 2021

Pros: Quick and easy

Singapore
Nissan Qashqai
December 19, 2021

Pros: Fair and efficient.

Cons: Too strict. However, it is not a bad thing too.

United Arab Emirates
Nissan Juke
December 9, 2021

Pros: the agents were actually friendly and efficient, and I loved the car that i've got!

Cons: Difficult to find the pickup/drop-off place even with existing directions. Something should be improved in the process

Russian Federation
Fiat 500
November 10, 2021

Cons: I couldn't extend the car rental on roll-over basis for another 2 months. "No small car available". Joke!

United States of America (USA)
VW Golf
November 2, 2021

Pros: good value

Cons: location hard to find

Greece
Renault Clio
November 2, 2021

Pros: Willingness to make easy the pick up procedure

Russian Federation
Nissan Juke
October 27, 2021

Pros: Most lovely and helpful agent in Rome airport — Katarina. She was amazing and everything went very smoothly while dropping-off the car

Cons: Long waiting during getting the car in Milano

Finland
Renault Espace
October 26, 2021

Pros: Service was good, although we had to wait our turn a while when returning the car. Airport transport was quick.

Cons: Rental was marketing Renault Espace or similar but I understood that they don't have that model at all - we received Ford Transit Connect which is quite bulky. Car was complaining about water in fuel (but run well) and tyre pressures were too low.

Lithuania
Nissan Juke
October 25, 2021

Cons: After full refueling fuel meter is not full

United States of America (USA)
Nissan Qashqai
October 19, 2021

Cons: No information was provided about toll road cost when toll booths are not present. This should be discussed with the renter.

Ireland
Renault Clio
October 6, 2021

Pros: Quick and easy, affordable

Cons: Nothing

Netherlands
Fiat 500
October 6, 2021

Pros: Good car, but OK rental cars felt like a bit of a rip off due to the extra costs of €315 for an insurance we already payd for.

Cons: OK Car Rental asked for a deposit of €1250 which exceeded my credit card month limit (most credit card have a limit of €1000 per month). We wanted to pay the deposit with another credit card, but OK Car rental only accepted cards from the person who booked the car rental. Eventually were forced to pay €315 extra for an insurance which we already payd for when we booked the car. We also had to pay a €150 deposit which still isn't returned to my credit card. Very bad start of our holiday unfortuna

United States of America (USA)
Nissan Juke
October 2, 2021

Pros: Rental agent as very helpful

Cons: condition of car we the worst we have ever rented

United Arab Emirates
Peugeot 308 STW
September 29, 2021

Pros: The car cleanness

Cons: The hidden fees and the unreasonable charges for paying with a debit card and another "full coverage"

Czech Republic
Renault Clio
September 21, 2021

Pros: Dropping off the car.

Cons: Staff want a lot of no imortant informations like a boarding pass atc. Dont accept another full coverage.

Israel
Peugeot 308 STW
September 16, 2021

Pros: nothing

Cons: everything

Switzerland
Renault Espace
September 6, 2021

Pros: Fare price. Jenifer was really friendly at returning the car

Cons: Had to wait for almost 2 hours to pickup the car and the agent didn't even want to apologize for their delay. The car was not really clean inside.

Greece
Nissan Qashqai
August 30, 2021

Pros: EVERYTHINGS OK

Cons: NOTHING

United Arab Emirates
Renault Espace
August 28, 2021

Cons: Car battery run out..I call road assistance number..no body helped me

Lithuania
Renault Espace
August 19, 2021

Pros: Nothing, they were literally useless.

Cons: They told us they do not have a 6 seater car and were planning to give us 2 cars instead, good thing we dodged this bullet.

Spain
Renault Clio
August 18, 2021

Pros: La amabilidad de la agente

Cons: El que obligan a realizar otro seguro

Estonia
Renault Clio
August 10, 2021

Pros: Корректный, ненавязчивый персонал. Скорость получения авто. Сразу ответили на телефонный звонок.

Cons: Минусы были, но не существенные. Не обновлена информация о воротах. Неточная информация о заправке, персонал не был в офисе(дверь была закрыта).

Denmark
Nissan Qashqai
August 2, 2021

Pros: shuttle service from airport terminal.

Cons: bad service at the desk, tried to sell extra insurance very aggressive.

Lithuania
Fiat 500
July 26, 2021

Cons: Hello, I'am very very disappointed with this order. When picking up car I should pay 444 euros (this sum is in your contract) but instead, I paid 739.50 euros. It's almost 300 euros more! And all this just because of bank card type. 300 euros for card type? Its disaster. Also, we drive in very hot weather and a car air conditioner doesn't work.

Italy
Renault Clio
July 22, 2021

Pros: In Malpensa not much to like... very expensive rental for just 5 days, many arguments about having a debit card instead of a credit card. I paid 500€ for a five days rental...

Cons: The company in Malpensa gave me a car that was not properly checked . I had to call road assistance because the car died on me while driving due to a lose battery connection cable. Excellent service in Roma though with a special “good job” note to Luigi which was especially competent and welcoming for the customers.

Italy
Renault Clio
July 18, 2021

Pros: Nothing. Terrible experience. the worst we had.

Cons: The behavior lady in the rental desk was shockingly rod and obnoxious. After we returned a car that had a disfunction in opening the gas department for refueling (obviously completely unrelated to us), and expressed our disappointment from the car condition that made us return all the way to the airport, She literally threatened us and said that IF WE WILL COMPLAIN she "will charge us for both the damage of the car and for switching it at a cost of hundreds of euros" WOW. Costumer service

Argentina
Renault Clio
July 13, 2021

Pros: Nothing, they are scammers

Cons: Nothing, they are scammers

Netherlands
Nissan Qashqai
July 8, 2021

Pros: Easy and efficient

Cons: nothing

United States of America (USA)
Nissan Juke
July 7, 2021

Pros: It was not the first time renting a car at okrent, great price, great new car (only 1500 km) and good service

Italy
Renault Clio
July 5, 2021

Pros: Condition of the car.

Cons: Administrative chaos.

Poland
Peugeot 308 STW
July 5, 2021

Pros: gentile la restituzione, un pò complicato il ritiro

Cons: auto sporca, senza liquido lavavetri

United Arab Emirates
Nissan Juke
June 27, 2021

Pros: The car body was so damaged all around from previous driver that I am surprised they kept on renting it, unfortunately it was the only one available

Cons: 1 additional day increased initial price by almost double, 1 agent only for returning the car,

United States of America (USA)
Fiat 500
June 19, 2021

Pros: With my late arrival due to weather delay, I had to manage my booking to change the pick up date. I thoutht calling the car rental company was enough. However, I sent also an email to Discover cars and never received a response. I couldn"t find a number to call to help me solve the issue. The link Manage my booking was only showing me the pdf of the voucher. I couldn't change the date...As of today Discover Cars has not replied to my email. Zero customer service.

Cons: I am surprised I am being asked to rate my car rental experience. Obviously, they didn't even realize that I was never given a car. My credit card however was charged. Disputing with credit card. Zero at all levels.

United States of America (USA)
Fiat 500
December 5, 2020

Cons: I wish I could have returned my car in Rimini or Bologna instead of driving all the way back to Milan.

Belgium
VW Golf
November 26, 2020

Pros: Excellent customer support and courtesy.

Italy
VW Golf
November 19, 2020

Cons: I felt it was a scam. I don't trust them.

United Kingdom
Fiat 500
October 29, 2020

Cons: Car wasn't clean. Found cigarettes in it. Was overcharged and didn't get a refund.

United Kingdom
Renault Clio
October 5, 2020

Pros: Cheap! Professional service.

Cons: There was no desk at the airport and it was really tricky to find the right spot for a pick up outside the terminal building at Malpensa.

United Kingdom
Fiat 500
September 30, 2020

Pros: Drop off was quick

Cons: Ok cars tried to make us upgrade both car and insurance just for profit with flimsy reasoning and scare mongering, causing unneeded stress and loss of time.

United Kingdom
Renault Clio
September 21, 2020

Pros: Quick service , easily accessible, on the way back was running very late and the lady sped things up and prioritised things to get me moving On pick up the gentleman was very helpful

Cons: Maybe a bit clearer regarding drop off as I didn’t realise there was a separate entrance Maybe more people at the desk as on check in there was a big queue (although was empty on pick up)

United Kingdom
Renault Clio
September 14, 2020

Pros: The time it took to get the car

United Kingdom
Nissan Qashqai
September 9, 2020

Pros: Car hire.

Cons: As above: One person on the desk. Doing his best, but one person was simply not enough.

United Kingdom
Fiat 500
September 2, 2020

Pros: Absolutely nothing

Cons: The attitude of the customer service team. They were so unhelpful and wouldn’t give us a straight answer. We had to pay 50 euros to stay in a hotel next to the airport last minute so we could pick the car up the next day - no one told us it would cost an extra 200 euros to pick it up!

United Kingdom
Renault Clio
August 31, 2020

Pros: Clean car and new car. Different member of staff when we dropped the car off who was friendly and effeicient

Cons: Wrong instructions from the airport that left us there for an hour. Rude member of staff.

United Kingdom
Peugeot 308 STW
August 29, 2020

Pros: Nothing at all.

Cons: Terribly rude lady who kept saying Jesus Christ to me when I did not know an answer

France
Nissan Juke
August 26, 2020

Pros: I REALLY HATED EVERYTHING ABOUT OK RENT

Cons: WE paid FOR AN UPGRADED VERSION, THE GUY FROM THE DESK WASNT AMIABLE, HORRIBLE EXPERIENCE

United Kingdom
Renault Clio
August 17, 2020

Pros: N O T H I N G

Cons: E V E R Y T H I N G

United Kingdom
Renault Clio
August 17, 2020

Pros: Agent was friendly and spoke good english

Cons: New office, different signage, pick up vehicle had different markings.Tank wasn't full and had to guess at like for like fill up (lost out of course). Huge charge for small scrape on wheel trim (which I don't think I made!)

United Kingdom
Nissan Juke
August 6, 2020

Pros: Wrong shuttle info. We waited for an hour and then had to pay for a cab ourselves

Cons: They scammed us. They refused to rent our car to us unless we got more expensive coverz

Most Popular Car Rental Deals

Milan Airport Malpensa
Economy
Peugeot 108 or similar
Peugeot 108
  • 4
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$22.85 / per day
Milan Airport Malpensa
Economy
Peugeot 108 or similar
Peugeot 108
  • 4
  • 1
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Ok Mobility
$23.28 / per day
Milan Airport Malpensa
Mini
Renault Twingo or similar
Renault Twingo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Ok Mobility
$23.31 / per day
Milan Airport Malpensa
Mini
Renault Twingo or similar
Renault Twingo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Ok Mobility
$23.75 / per day
Milan Airport Malpensa
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
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  • Man.
Ok Mobility
$25.12 / per day
Milan Airport Malpensa
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ok Mobility
$25.59 / per day
Milan Airport Malpensa
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$33.19 / per day
Milan Airport Malpensa
Compact
Nissan Leaf or similar
Nissan Leaf
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$33.19 / per day
Milan Airport Malpensa
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$33.81 / per day
Milan Airport Malpensa
Compact
Nissan Leaf or similar
Nissan Leaf
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$33.81 / per day
Milan Airport Malpensa
Economy
Peugeot 108 or similar
Peugeot 108
  • 4
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$52.62 / per day
Milan Airport Malpensa
Mini
Renault Twingo or similar
Renault Twingo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Ok Mobility
$53.07 / per day
Milan Airport Malpensa
Economy
Peugeot 108 or similar
Peugeot 108
  • 4
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$53.61 / per day
Milan Airport Malpensa
Mini
Renault Twingo or similar
Renault Twingo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Ok Mobility
$54.07 / per day
Milan Airport Malpensa
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ok Mobility
$54.88 / per day
Milan Airport Malpensa
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Ok Mobility
$55.91 / per day
Milan Airport Malpensa
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$67.54 / per day
Milan Airport Malpensa
Compact
Nissan Leaf or similar
Nissan Leaf
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$67.54 / per day
Milan Airport Malpensa
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$68.80 / per day
Milan Airport Malpensa
Compact
Nissan Leaf or similar
Nissan Leaf
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$68.80 / per day
Milan Airport Malpensa
Full-size Van
Citroen C4 Grand Picasso 5+2 or similar
Citroen C4 Grand Picasso	5+2
  • 7
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$132.13 / per day
Milan Airport Malpensa
Full-size Van
Citroen C4 Grand Picasso 5+2 or similar
Citroen C4 Grand Picasso	5+2
  • 7
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$134.60 / per day
Milan Airport Malpensa
Full-size Van
Peugeot Rifter or similar
Peugeot Rifter
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Ok Mobility
$151.93 / per day
Milan Airport Malpensa
Full-size Van
Peugeot Rifter or similar
Peugeot Rifter
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Ok Mobility
$154.78 / per day
Milan Airport Malpensa
Full-size Van
Citroen C4 Grand Picasso 5+2 or similar
Citroen C4 Grand Picasso	5+2
  • 7
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$177.92 / per day
Milan Airport Malpensa
Full-size Van
Citroen C4 Grand Picasso 5+2 or similar
Citroen C4 Grand Picasso	5+2
  • 7
  • 1
  • 5
  • A/C
  • Man.
Ok Mobility
$181.25 / per day
Milan Airport Malpensa
Full-size Van
Peugeot Rifter or similar
Peugeot Rifter
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Ok Mobility
$197.73 / per day
Milan Airport Malpensa
Full-size Van
Peugeot Rifter or similar
Peugeot Rifter
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Ok Mobility
$201.42 / per day
The above prices are only approximate and were last updated at 01:40 on 2024-06-14. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 26.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

It is only possible to pay and leave a deposit using the same card.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.

American Express is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is allowed to the following countries: Andorra, France, Portugal, Spain-Mainland.
The purchase of the following insurance(s): Cross Border Pack is mandatory.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 29 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge of 50 EUR.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  08:00 - 22:00
Sun:  08:00 - 22:00

Top Suppliers at Milan Airport Malpensa

Felirent
Very good 8.8 / 661 reviews
+3903311011427 / +393783039990
Via Don Andrea Sacconago, 2/A, 21010 Vizzola Ticino VA, Italy
$9 - $964
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
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RentSmart24
Very good 8.7 / 374 reviews
+393397256404
Via Del Gregge, 220
$12 - $15
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Alamo
Very good 8.7 / 98 reviews
+390258580333
Aeroporto di Milano-Malpensa, Terminal 1, 21010 Ferno VA,
$54 - $113
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
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Centauro
Very good 8.6 / 455 reviews
+390683662959
SP52, 5, 21010 Vizzola Ticino VA
$41 - $47
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Locauto
Very good 8.6 / 303 reviews
+390258580333
Malpensa Terminal 1, Aeroporto, 21010 Ferno
$51 - $141
Working hours
Mon:07:00-00:00
Tue:07:00-00:00
Wed:07:00-00:00
Thu:07:00-00:00
Fri:07:00-00:00
Sat:07:00-00:00
Sun:07:00-00:00
RentalPlus
Very good 8.5 / 555 reviews
+3903311587042
Via Giuseppe Giusti, 97, 21019 Somma lombardo VA
$22 - $162
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Enterprise
Very good 8.3 / 17 reviews
0258580333
APT MALPENSA 2000 TERMINAL 1, LONATE POZZOLO
$59 - $123
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
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Sicily By Car
Very good 8.2 / 937 reviews
+390258581048 / +393457313708
APT Malpensa, 21010 Ferno VA
$43 - $68
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Europcar
Very good 8.2 / 72 reviews
+390230568786
Malpensa Airport
$43 - $149
Working hours
Mon:07:30-23:30
Tue:07:30-23:30
Wed:07:30-23:30
Thu:07:30-23:30
Fri:07:30-23:30
Sat:07:30-23:30
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Moventur
Moventur
Good 7.9 / 95 reviews
+393888538490
Viale Europa 90 - 21015 Lonate Pozzolo ( Va)
$9 - $178
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00