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Ok Mobility at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very good car for the price.
Cons: The car was not very clean and the depsit tank was not full as they said.
Pros: It was fast and reliable. Customer service is great
Cons: None of it
Pros: The car was clean and was quite new so in good condition. The drop-off service was quick and efficient.
Cons: The instructions for finding the booth made no clear mention of the two terminals. Upon arrival I had to wait for the car as it was being cleaned for over half hour after my allotted slot. I booked a 7 seater car (Peugeot 5008 listed and confirmation then said ‘Grand-Picssso’) both of which are similar and would have been suitable.
Pros: they charged me $400 for not having international driver license when other car rentals next to it had no problem with it, unfortunately i could not get a car w/o reservation that i needed from others,so paird $400
Cons: first they fave me a car with tire pressure warning light on and tried to convince it is ok, eventually i got a different car. also i am not 100% sure i got the car i reserved, i was expecting a bigger and better car
Pros: Fast and efficient
Cons: We got an upgraded car MG SUV, but it was too big for the narrow roads of South Tyrol.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
American Express is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
The purchase of the following insurance(s): Cross Border Pack is mandatory.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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