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Surprice at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nil
Cons: The representatives at their office are very slaw in processing. The most important they are imposing the insurance by their company despite I have full coverage by Discovercar which makes the car rent very high and unacceptable (almost 3x from original price by Discovecars). The car is not full fuel and almost empty and nobody inform me.
Pros: Excellent value. Comperable vehicle to one ordred. Good shuttle service.
Cons: Still waiting for refund of deposit. Should have happened when car was returned and vehicle was returned, inspected and in same condition as picked up. No paperwork issued.
Pros: Nothing
Cons: I had to pay extra insurance. I had to wait more than two hours for them to pick me up from the airport,
Pros: That was the most shocking and worst experience we’ve ever had. Nobody knew what they were doing. We’ve waited 3 hours just to be told we won’t get what we’ve booked. No ” sorry" no ” thank you "! They were trying to scam us to get another insurance - although we’ve already had one.
Cons: Everything! They didn’t have a car we’ve paid for, the wait was 3 hours long, the rudest workers I have ever seen in my entire life - overall ruined our trip to Italy
Pros: None
Cons: I did not get the car I rented. They give me different car
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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