Surprice at Milan Airport Malpensa

Pros: The service was not good at all apart from the language barrier they were not friendly. They knew the type of car we need and it was not avaliable. They kept giving us a small cars and not much of a solution. We were told why we had bought so much luggage and for us to leave a suitcase behind. It was so frustrating after being up since 2am travelling and wasting 3 and half hours since we called them to collect from the airport in the heat and with 3 children.

Cons: We didn’t like anything from them the service was not good and we had a bad experience. We should have been advised that the insurance we got from Discovery for the car, if we would have had use it we would have had to pay by us first and then reimbursed by discovery. It would have just been easier to get the insurance through them directly. I am definitely not be using that car hire company again and will not recommend it.

Pros: Nothing

Cons: Long time waiting. No balance between the agreement that I order and the agreement that offered me at the desk. I didn't get the that I order, pay more for this and at last get chipper car but pay more.

Pros: Nil

Cons: The representatives at their office are very slaw in processing. The most important they are imposing the insurance by their company despite I have full coverage by Discovercar which makes the car rent very high and unacceptable (almost 3x from original price by Discovecars). The car is not full fuel and almost empty and nobody inform me.

Pros: Excellent value. Comperable vehicle to one ordred. Good shuttle service.

Cons: Still waiting for refund of deposit. Should have happened when car was returned and vehicle was returned, inspected and in same condition as picked up. No paperwork issued.

Pros: Nothing

Cons: I had to pay extra insurance. I had to wait more than two hours for them to pick me up from the airport,

Pros: That was the most shocking and worst experience we’ve ever had. Nobody knew what they were doing. We’ve waited 3 hours just to be told we won’t get what we’ve booked. No ” sorry" no ” thank you "! They were trying to scam us to get another insurance - although we’ve already had one.

Cons: Everything! They didn’t have a car we’ve paid for, the wait was 3 hours long, the rudest workers I have ever seen in my entire life - overall ruined our trip to Italy

Pros: None

Cons: I did not get the car I rented. They give me different car

Pros: Nothing

Cons: Pickup took 55 minutes while return too an hour due to the lack of employees. The one person at return did his best but was overwhelmed. Return to the airport was backed up for two full loads so I walked, another 75 minutes.

Pros: We booked auto gear, Opel Astra they gave Manual gear Opel corsa. We booked full to full they fave same to same without notice. Long time to pick up and long time to check out. Really disappointed.

Cons: All was terrible. After complain never said Sorry.

Pros: The office is far from the airport and the transfer DO NOT WORK, they did not send the Van to pick we up, even I called then twice, and they saying the transport is on the way. Past 1,5 hours awaiting for this van, with a kid 6 and 2 ladies 75 years old, we got a lift to the office and for our surprise, they tried to charge us around 100,00 EUR for late car pick up. By they words, they did not cut off this charge because it’s a Discovery policy.

Cons: After a hot discution, and more 1 hour late, we got the car without this charge. Problem 2 - they force us to contract a insurance, saying we are not covered using the product we payed for Discovery ( Full cover). Problem 3 - past 3 days and the 300,00 EUR caution still blocked on my credit card. All those problems made us to loose 8 tickets for visit Millan Duomo Catedrall, around 200 EUR loss.

Pros: the price and the car

Cons: service it's absolutly not efficent. I can't understand how and why they run a company like that. would be so simply to do it in the right way.

Pros: The car was great,clean and had no issues with it at all.

Cons: Where do I start. We initially waited over an hour to be collected and taken to the rental place, this was after making numerous calls and being told “10 minutes” Everytime. We finally got to the desk and were told we needed to pay £300 for an IDP which is never heard of before. I have rented numerous cars in Italy and all over the EU, so have many of my friends and family and have never had to pay this. I was at a wedding with 80 guests who had rented cars the same week and none of them paid it

Pros: Dropp off only

Cons: Bad experience I toke more than 45 min to take the car. I ordered a diesel car but they give me a petrol one. I pay much higher in fuel I'm very disappointed

Pros: The car was new

Cons: They charged the full deposit rather than making a pre authorisation

Cons: I didn't have an international driver license, so they told me i must buy the full coverage insurance or they won't give me the car. They also told it to other drivers. Also at pick up we have waited 45 minutes for the shuttle to the agency and another 1.5 hours to get the car at the agency.

Cons: Pick and drop off time was about 1 hour

Pros: Nada mesmo

Cons: O atendimento pra levantar o carro foi muito mau , a rapaz que lá estava no dia 07-05-2024 que me recebeu as 23 :h não devia estar a frente do balcão , foi mal educado e muito arrogante

Pros: Terrible service , no one to pick up from terminal staff attitude very poor,no car at the end as wanted extra money

Cons: very very poor service , no car trying to charge extra when I had already paid

Pros: Bad customer service ever

Cons: Most Worst experience ever in my life

Pros: None

Cons: Scammers

Pros: Nothing

Cons: Unclear where to catch the shuttle bus from the terminal building. Had to wait two hours at the office just to pick up the car. We were charged extra for not having an international driving permit. They claimed they did not recognise the insurance we had taken out with Discover Cars.

Pros: Car was in good condition. Drop off was quick and easy

Cons: They forced me to purchase exorbitantly expensive insurance via themselves after revealing small print in the terms noting that an internal driving permit "may" be required.

Pros: They doesn’t listen you. They gave me the car fuel tank not fully and riturned it with the same level

Cons: Shit company

Pros: Nothing, I was charged an extra €80 as they are not allowed to give a British national a car without an IDP although the gov website says no such thing

Cons: Nothing, I was charged an extra €80 as they are not allowed to give a British national a car without an IDP although the gov website says no such thing

Cons: A bad ding in the tire of the first car, ruined our first day + a lot of waiting. We paid a lot

Pros: Modern car.

Cons: The agent at pickup was only interested in selling us additional insurance. Tried to charge us more than strated on the contract for the additional driver, forgot to take details of the additional driver, inputed wrong data for fuel level. Over and about we got a dirty car inside and out and were expected to inspect it for any damages. As if not enough we also got the wrong sized snow chains. When returning the vehicle i politely pointed out all of this and l was completely ignored. Worst ever.

Pros: O veículo estava em bom estado e limpo. O atendente que recepcionou na entrega do veículo foi bastante ágil.

Cons: Foi bem difícil conseguir chegar até a locadora. Tudo porque a Van que busca no aeroporto não possui nenhuma identificação da Surprice e sim "Autoone". Dificulta muito! Me senti lesado em relação a reserva, que segundo o atendente não havia no sistema. Eu levei a confirmação impressa e mesmo assim não resolveu. Paguei R$ 628,00 antecipadamente e gostaria de ser ressarcido deste valor.

Cons: Waited 2 hours to collect the car

Pros: Shuttle service to and from airport

Cons: Terrible communication and very bad customer service

Cons: O problema é que não são claros nos valores de locação, quando retiramos o carro tem uma boa quantia para se pagar em seguros … e mesmo tendo optado pelo seguro total da discovercars. Em resumo, não gostei da experiência com essa locadora, e o carro tinha cheiro de cigarro.

Pros: The process took ages and the representatives were very rude threatening us and raising the voice saying that we were not going to get any car unless we pay the extra charge for missing the international driving certificate and saying that they did not care that the official uk and Italian websites informed that this certificate is not needed for British drivers. A total scam

Pros: they found every way they can to get more money from us. wev'e ended up paying hundreds of euros more for the rental. this is a ripoff.

Cons: Scammers, do not rent from them!

Pros: they found every way they can to get more money from us. wev'e ended up paying hundreds of euros more for the rental. this is a ripoff.

Cons: nothing, do not rent from them!

Cons: They said "we don't accept your driving license, but if you pay more than we ok with it"

Pros: Nothing

Cons: Pick up and drop off took nearly an hour each. Difficult to find rental kiosk. Unserviced car, hadn’t been maintained properly.

Pros: the cost. it was very cheap, even though we had to pay extra for "road assistance" since we didn't have international insurance (who asks for it nowadays??)

Cons: the pickup. there wasn't a shuttle. we had to order a taxi. the pickup took us 4 hours in total (daylight!). the intense pressure to buy extra insurance. they didn't have a car from the class we ordered, we ended up with a smaller car and payed the same price, but we didn't care - we just wanted to get it over with and begin our vacation.

Cons: I booked 2 cara by Discoverycars at Surprice renral in Milan with second car with additional driver(my wife). I did so, because we have only one credit car, Surprice denied second car rental for me and demanded to rent it in my wife’s name

Pros: Arabanin lastigi patlaktı.silecek suyu bozuktu. anahtar pili bitikti.

Pros: cost-effectiveness

Cons: Customer service

Pros: It's really just a scam organization. Not sure why Discovery Cars associate themselves with them? Or are they in cahoots?

Cons: Everything

Pros: The person didnt pick up the phone when i called from the airport, so we weaited almost an hour. The driver who picked us up was extremely nice, but the woman in the office was very rude, we had a bad experience negotiating some conditions

Cons: Online service was helpful

Pros: They happily extended our car rental for 1 extra day

Cons: I had to look for the man that was supposed to pick us up from the airport. He was driving a damaged car ,looked unsafe. The signing of the contract was very long. The most frustrating of all was that none was at the drop off point where we had to leave the car. We waited and waited until we found out that there was nearby an office ,we went there to arrange the drop off and we found out that it was closed due to bank holiday . At the end we dropped it in a garage and spend 50€extra for taxi tr

Pros: Staff tried to help

Cons: We have ordered station wagon, and when we came they did not had station wagon and gave us smaller car with posiibility to change next day. The car which we got had some service issues which were shown on darsh board - non working safety bag and 1 of safety belts were not working. Next day they again did not have station wagon and we got smaller car after 0,5 hour negotiation.

Pros: Nothing! You setup the time for pickup and I did not realize that when uou asked me for the flight number it was to set up a time! My flight was delayed and I arrived 4 hours late and the reservation had been cancelled! I had reserved for the 24 of December! My Christmas plans were disrupted as a result!!!

Pros: Fast pick up, choice of 2 cars

Cons: Didn’t inform car had to be returned clean ( it was normally dirt by they said car must be just washed), window water tank was empty.

Pros: After long wait and no communication with the office for shuttle pickup (total wait of an hour)

Cons: They have a trick of asking for international driving license, and if you don't carry one they'll "resolve" by selling you road assistance at extremely high price.

Pros: Price

Cons: Not very much customer friendly. Rental contract was sent by e-mail only in the evening (while minivan was picked up in the morning)

Cons: No information on email confirmation to call this company to collect me from the terminal on arrival. No specific pickup point at Milan airport just told to wait at door number five. Very confusing pickup and drop off. No visible sign on entry to the parking area for the drop off that this company was there and very obscure location.

Pros: Drop off

Cons: Pick up and not clear where/how to collect car

Pros: Price, friendly staff, shuttle to and from airport

Cons: Needed more communication regarding picking up the car from airport. Milan airport is big and can be confusing. Need specific instructions regarding pickup of car. All I received is an address. Need to know instructions like, upon arrival at airport call this number and a shuttle will pick you up at (the number of the exit door outside).

Pros: Good value for money.

Cons: Surprice did not have a 7-seater available at pick up. They offered us the option of 3 separate cars (no good), or refund, which obviously did not help. We had to wait a couple of hours for some other customer to return a 9-seater so that we could use it.

Pros: Easy process in general and the car was literally perfect

Cons: Nothing

Cons: Nowhere is there any mention of the cleaning fee (22,24e),unauthorized debited from the card.

Pros: The car was nice and relatively new.

Cons: The car did not have windshield fluid, did not have a decent amount of AdBlue which we had to buy ourselves. We had problems to reach the car rental at the airport, we even had to take a taxi to the rental although they promised a free shuttle! Took us 3 hours to pick up the car. Staff at Surprice was extremely rude - They don't even have a sign that says Surprice, it's "autoone" - they don't even have a valid email so we can get our deposit back. good luck to everyone finding them.

Pros: The vehicle pick up was not overly easy to identify, no advised stop - we just kept looking and noticed the sign in window of minibus taxi.

Cons: Nice car - very clean and very near airport.

Pros: Friendly staff. Car was clean and in good condition.

Cons: Slowness especially in check-in. Lack of instructions.

Pros: Большое спасибо Наталье из AutoOne которая, помогала с оформлением автомобиля. Автомобиля который заказывали не оказалось, поэтому нам выдали авто чуть лучшего класса. Вместо Ford Focus STW нам выдали Opel Grandland.

Cons: В машине оказался нерабочий круиз-контроль, видимо из-за предыдущей аварии. Вместо одного из колёс стояла запаска поэтому компьютер не позволял запустить круиз-контроль, это немного испортило комфорт вождения. При возврате авто записали что машина грязная, несмотря на то что мы её вымыли перед возвратом.

Pros: Service was very polite

Cons: Picking up the car took a lot of time(about 1 hour) although we were only one customer. Explanations about the cars were very poor.

Pros: Easy and friendly

Cons: Online

Pros: Sevice at the office was OK.

Cons: It took them two hours to pick us up at the airport, called them no answer.

Pros: Car upgrade, clean car

Cons: Far remote, service too slow, too much manual admin work (filling paper, paper data goes into computer, signing tablet), not enough reps for too many customers

Pros: friendly and cooperative worker allowed to choose the available vehicle model

Cons: easy

Pros: Nothing, did not pick up the car due to waiting times and hard to find location

Cons: Nothing.

Pros: scam

Cons: scam, very unprofesional, scary

Pros: Very bad service. Not recomended. Took more than one hour to send the pickup at the airport. When we arrive at tbe car rental they said that i have to more for full coverage but on the reservation I had paid already. They didn't a downgrade. I went the the car rental on the side called Nogliarre and rented a car there. Much better service and samll price.

Cons: Not recomended. I tried to get the samll fee that i paid on the teservation and got nothing so far

Pros: Staff was very friendly

Cons: Service actually provided by Autone. Don’t like advertising stickers all over car. This can draw attention that car is rental and then a possible target for robbery

Pros: The price should be good, if I got the car.

Cons: Difficult to contact by phone, transport from and to the airport with long waiting time. Reimbursement still ongoing, but I have a very bad feeling that I will get my money back.

Pros: See above.

Cons: Everything.

Cons: They added a cleaning fee (22eur). Have never experienced that before. Pick up took 2 hours and they did not have the car we requested. After some time we got the car we needed. Drop off was fast and easy.

Pros: Nothing

Cons: Shuttle from airport was 2 hours late. Scam company.

Cons: Hard to find the rental office, pick up was at terminal 1only to go a few minutes past where we landed in terminal 2 , the vehicle had too many stickers on it felt it was a target for damages, when we dropped it off agent said it was dirty outside but that was how we got it, also the vehicle was hard to find in a parking lot where it should have been ready for us

Cons: Car was not full when we got it and we left it with a full tank but got nothing in return for that. Was told to write costumer service. I have photo evidence. We also ordered a stationwagon but they only had SUV's and we wanted the SW due to the large trunk for our baby stroller.

Pros: Quick and easy, no fuss

Cons: It took over 2hrs to get the car!! Staff was not prompt and wanted to give a timely service

Pros: Nothing

Cons: They were truly awful. Rude, unprofessional, dismissive, forgot to mention they gave us a diesel instead of gas car. They didn’t answer the phone & the transfer, pick up/ drop off service was SO SO SLOW. The women who did the pick up process simply lied to us about our options for drop off and made things very difficult. We almost missed our flight but thankfully reached out to the other branch and they helped. They complained the outside of the vehicle was dirty upon drop off when it was fine?

Pros: The car was brand new and a nice car.

Cons: Time taken to complete the booking process.

Pros: Great Car, very well priced

Cons: Finding them when returning the car. They need to put some signs up leading to their off road and out of sight depot.

Pros: Price was affordable, very helpful

Cons: More signage or times available how often bus’s transport from airport to car dealership

Pros: Representative was very helpful

Cons: Only one person serving on Sunday with many customers. Took nearly 20 mins / passenger, so had to waited nearly 2 hours to be served. It was very chaotic

Cons: The agent was really unkind. His behaviour was very bad. He wasn’t a committed person. He really ruined our trip. I will never ever rent a car from this company again .

Cons: They said that I had to purchase other insurance and that the insurance I prepaid through initial payment was not accepted.

Pros: Shuttle from and to airport to pick-up desk

Cons: Slow service at pick up. Not the car I ordered.

Pros: The price is different that the DISCOVER CARS they charges us more than 600 EU instead of 80 in your app and they did not accept the insurance we paid for you in the app

Cons: The price is different that the DISCOVER CARS they charges us more than 600 EU instead of 80 in your app and they did not accept the insurance we paid for you in the app

Pros: Cost

Cons: No snow chains provided despite being on the booking

Pros: I liked the support they gave us when we needed to upgrade our car to have winter tyres. They were also very helpful when someone crashed into our car.

Cons: The trading hours meant we had to wait at the airport. The drivers that took us to the airport were poorly dressed and the cars did not have winter tyres as standard in winter.

Pros: Person on front desk

Cons: The adress

Pros: Reasonable price

Cons: Have not had car of ordered size / type. Had to take smaller car than ordered.

Pros: Friendly, easy.

Cons: Long process checking the car out. Tricky to know which minibus to take.

Pros: Can't think of something!

Cons: The endless time it took to pick up the car. The fact that the agent didn't attend to us when we dropped it off; she just sent us away in the shuttle to the airport saying that she had other customers to attend without checking out our car, which she did afterwards on her own. Mysteriously a forced door lock was found then, sth for which we were charged 180€; without even having noticed it. I only got the official check-out document after having complained to the office myself by phone.. .

Pros: Friendly staff

Cons: To many bulky cars and Big stickers on the car.

Pros: efficient

Cons: not attentive

Pros: All the staff are friendly and professional

Cons: The car wasn’t clean and a bit damaged

Pros: They speak english. This way i was able to communicate with them.

Pros: The car was in good state

Cons: Very burocratic process, far away from the airport, had rules for everything. I have rented in other places and the never made so many problems as the staff in Surprice.

Pros: The car itself was good and in great condition.

Cons: Not having the requested booster seats was not acceptable but nothing was done about it.

Pros: The car hire stafff were brilliant

Cons: The fact I hired a car from a company then had to deal with another company, spent twice on the same full coverage, with discovery because I thought full coverage was best and with the car hire because the deposit of £1200 should there be a problem was reduced to £300 all a swindle if you ask me!

Cons: I believe this rental company is a scam. They refused to honor my booking, forcing me into paying 3x the original cost in additional insurance and fees. The desk is in a sketchy wooded carpark far from the airport; it once you're there you have little option of switching to an alternative company.

Pros: Horrible service

Cons: No service provided. The deposit I paid wasn’t returned, the location is not at terminal 1, the shuttle is absent, no possibility to contact the company, lost time and money

Cons: Due to our delayed flight we arrived at 2pm vs 11.30am. We were informed that because we were 2hrs+ late we would be charged a new rate which was €130 more. Our car was sitting there had not been hired out, what a scam/money grab

Cons: Horrific. First car didn't have working air conditioning. They arranged to swap it in Milan Central station. Milan Central station didn't know what was going on. Had to sit for 2 hours while it was resolved. But FAR more problematic was on the last day, the car wouldn't start. It took FOUR HOURS to get a resolution, as Surprice / AutOne kept passing me to roadside assistance (a different company), whose phone service was only italian. AutoOne took NO responsibility. Horrible.

Pros: I appreciated that they had, as advertised, a Fiat 500, which was the car I wanted to drive.

Cons: 1. They were difficult to find. It took 45 minutes. 2. The cars all had "rent or buy" me placards everyone on the car. 3. The agency was not on site at the airport, as advertised 4. The agency opened at 8a, causing us to be late for our flight 5. The most egregious of all was that the final inspected showed 3 small "scratches" on the wheel. Whether these were there before our rental or whether we caused them I do not know. But the standard charge was 250EU -- abusive and unethical.

Pros: Kind people and very helpful

Cons: They gave me a car down level of what i ordered!!!

Pros: great in getting us to the terminal after drop off. Really friendly

Cons: Unfortunately had to score down due to the previous issues mentioned with discover card booking mess. Also instructions on shuttle bus are incorrect on booking confirmation.

Cons: My flight was cancelled so I could not pick up the car in time and they cancelled my booking so I needed to find another car.

Pros: We got a brand new free upgraded car that drove brilliant.

Cons: Difficult to find pick up van at terminal. It is at Malpensa Departures 17 and not 16 where they will pick you up. The listed phone number was not working