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Ecovia at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: First the pick up instructions had us running around lost for 30 minutes because they were for a different terminal than where we were so we had to figure out how to change terminals then we waited another 30 minutes before we got picked up there. Then they didn’t want to rent us the car because we didn’t have an international driver’s license but even though we already had full coverage through discover cars they would only rent us the car if we took their full coverage for 3x the price!
Pros: Very friendly and informative.
Cons: Nothing. All was great.
Cons: They just want to scam you!!!
Pros: The price was great and the service was friendly.
Cons: Tried to upsell and did manage to charge me an additional 14 euros to wash the car. Seemed like a boys fee to me.
Cons: Nothing. Horribly rude scam
Pros: we received a much better car than the one we had booked due to availability.
Pros: One agent was very good on the phone, when we called from the Milan airport, while trying to find the shuttle to the rental location.
Cons: A different agent who checked us out was slow, seemingly confused at times, and was too curt with us when we asked questions. We were not expecting service like in a 5-star hotel, but courtesy and basic friendliness could have been improved.
Cons: slow processing to pick up car
Cons: Added fees for insurance
Cons: Hi My booking got canceled due to "credit card error". My credit card did not went through, it kept saying that it's declined and then Ecovia canceled my booking. i had to find another rental place and there my credit card worked. after some talking with other customers, througout the day they had many declines, so it had be about their terminal which was problematic. at the moment i wasted 40 euros in prebooking for nothing and had to make changes in my vacation due to logistics errors.
Cons: time spent, unfriendly representative
Pros: Great car for the money. The crew at the drop-off point at the airport was very friendly and helpful.
Cons: Very difficult to pick-up the car and no relevant contact numbers to get further help with the car pick-up.
Pros: The car was nice.
Cons: The pick up took forever. The drop off was in the wrong address and there was no one there to receive the car.
Pros: No service! No one was at the parking place for drop off location mentionede on voucher, we founded other adress by another tourist that just pick up car and yet no one was there from ecovia to explain or take responsibility. No one was on
Cons: No service. No one at the desk!!!!!
Pros: There were several scratches and little damages on the car from previous rentals which is not nice coz I am always afraid the rent car will claim I did one of them later.
Cons: Was ok when I took the car but the checkout was uncomfortable since i realized the office was shut down for good without notification and no one could help.
Pros: Desk agents were efficient.
Cons: First time not renting at the Malpensa terminal and instead taking a shuttle. I think I prefer at the terminal.
Pros: I am not really pleased of their services.
Cons: I had booked for diesel car which cost more money, and then ecovia told me that they had no diesel car for me, they had already given to other customers. I asked for my money back at least and they told me that it was booked from another company, there is a procedure etc etc. I did not want to waste my time so I took another car, not too easy, "bigger" . I had booked Renault Clio or similar and they gave me Seat Arona ( metano).
Pros: Car company cancelled our car on arrival. Having trouble getting a refund on a service we did not receive.
Cons: Car company cancelled our car on arrival. Having trouble getting a refund on a service we did not receive.
Cons: time to pick up the car
Pros: Good price
Cons: Crappy, sheep car. Tried to sell insurance although I already had bought form Discover car. Long transfer to rental place from airport
Pros: I thought the original price was good but then the counter person was so pushy on the extra insurance even though I'd purchased the FULL package online.
Cons: We were almost forced to buy their insurance. They were quite rude when we returned the car about where we parked but the man behind the counter was nice.
Pros: the agents were polite and gave all the answers needed
Cons: I spent time realizing where to find the shuttle that would take me to the offices. There are only small letters on the voucher, but no signs in the airport.
Pros: very gentle
Cons: the car was in horrible condition i brautht it back one day less
Pros: I wasted 300 euros on taxis and never rented a car.
Cons: I wasted 300 euros on taxis and never rented a car.
Pros: quick, efficient, cost effective. very easy
Cons: nothing disliked. car could have been a bit cleaner
Cons: Neither car requested was available.
Pros: Agent was friendly.
Pros: Nice staff and good service
Cons: Lack of truthfulness, failure to provide vehicle that I had paid for
Cons: Be ready to be scammed with old bait n switch. Booked my rental for just under $1k for 18 days a few months before our trip. It isn’t until the day that I’ve arrived with my two teenage kids in tow that I’m told, sorry this reservation requires an international drivers license from AAA. OOPS. You’ll have to pay an extra $600 for added insurance if you actually want the car. I got a song a dance about them being a small local company. BS. IN all my years visiting Italy (20 plus times) never asked
Pros: Just the fact that they change us the car after I call them
Cons: We arrived at the rental car after an international trip. They offered us a Methan car. Right now the cost of Methan in Italy it’s really expensive and almost no gas station hold it anymore. The agent gave us the car and said that once we would have filled up the tank with Methan (even if expensive) after 5 days of driving we would still have had some left, it was ok. We drove for 25 km and after 30 min and more if driving around, we had to drive all the way back to the car rental and change car
Pros: Nothing , our flight was delayed and I advised eco via that I was going to pick the car up later.Ieven offered to pay in full prior to pick up. They rented the car to someone else and charged me an additional fee for a different car .The vehicle had not been cleaned so we had to wait for that to be done.While on our vacation we had to deal with a maintenance issue and eco via advised us to bring the receipt and we would be reimbursed. They did not.Worst customer service ever!
Cons: made me to pay full insurance... more than the original rental price
Pros: Regular service nothing extraordinary
Pros: quality, fast and easy service
Cons: upon receipt of the car, it turned out that in order to return it at another airport in the same city, you need to pay extra 70 euros, which was not indicated in the initial cost. they often change exits at the airport from where the shuttle takes to the parking lot, the contract indicates one place, but in fact it’s already another
Cons: Claimed our credit card wasn't valid in Italy. We ended up paying double what we were quoted.
Pros: It was fast
Cons: They told me I could return the car with a liter of gas and then when I returned it they charged me 150 euros for not returning it full.
Pros: The woman who served us was fast, professional, and efficient and kind.
Cons: The woman who served us at Dropoff by the name of Elena (the Russian lady), was very rude, and of course tried to screw us over by insisting that there was a two centimetre mark on the front left alloy wheel that we did to the car. The car already had about twenty different marks and scratches when we picked it up, so the fact that she stressed us out by insisting that we had done this was a pathetic attempt at trying to get us to pay for something. Luckily, I had video that showed the mark.
Pros: The cars were new, in good condition
Cons: Too long waiting, inefficient processes picking and dropping off the car, feeling that customers are for company not the company is for customers. Really bad experience!
Cons: The things were not as seemed when we book the car via discover Cars. The rental company told us that the full insurance that we paid were not exactly the full package and we paid more than 100euros extra. Also the first 50euros that we paid was the fees of Discover Cars not for the car Company. We had also problem with our card as the only accept credit cards and not debit cards something that it was never mentioned
Pros: Car had damage
Cons: Awful they Scam people into buying a new lease even though I had one in place but they didn’t accept
Pros: Dishonest misleading service. Terrible experience with rental this time in Italy. Was impossible to call for shuttle. Considering you coming from different country and phone wouldn’t pick up local signal. When finally got through - number wasn’t working. Had to pay for taxi to get to them. In the middle of highway. At gas station. Without cell /internet service - so you actually stuck . They didn’t want to give our booked car because our flight was delayed and we couldn’t t contact them .
Cons: We got our booked car at the end , it was not “ given away” ad they told before. But had to pay their full coverage insurance 150euros, considering we Already payed for full coverage at booking
Pros: Speedy return.
Cons: Mandated car insurance.
Pros: Ne service provided
Cons: What service was that?
Cons: The attitude of the representative and bad manners. In the beginning, they didn't give us the car we had booked, then after complaints, they did. Initially, they said it was not available while in the parking there were 2 of them. Also, they didn't give the petrol engine we had booked, saying they don't have petrol anymore, while we searched filtered for petrol
Cons: They wouldn’t allow us to change the main driver on the reservation and charged us 300 euros extra beyond the price quoted by discover. Discover clearly did this knowingly and I will tell all my friends and family never to use this company. Ever!
Cons: Terrible service - very slow to respond and equally very unhelpful when they do. Avoid .
Pros: Great service
Cons: The office is a 15-minute drive from terminal 1. You have to call them to come pick you up. But there is only one worker, so you have to wait. The office is very sketchy, charging 500€ deposit ONLY with credit card, debit card not allowed (would incur an additional charge if a credit card is not used). The car was very old and in bad condition. The fuel consumption was incredibly high and was very expensive. We almost missed our flight back because they were busy and couldnt drive us
Pros: Staff polite and easy to deal with
Cons: We had the worst car in the lot 159000 klm's on a battered hire car is not acceptable
Pros: Cheap and reasonably efficient
Cons: Not honest people. Can’t use people like this when renting a car. Trust is vital.
Pros: No delivery of car upon our arrival at 22 pm in the evening. Nobody could be reached, nobody delivers the solution. Extra costs for taxi, overnight stay and train tickets appr Eur 450!
Cons: Had to wait for over 30 minutes to be collected to take us to our car. Pushy sales tactics to get us to upgrade and buy additional insurance.
Cons: I brought the car back on the first day after I discovered a mechanical problem and didn't want to drive the next 10 days with a possible breakdown. They 1. Charged me a second deposit for the second car without returning the first one. 2. Did not even cover the cost of fuel for driving the car back to the rental car shop (not to mention my time in swapping cars) 3. Were INCREDIBLY slow in switching cars. 4. the Manager was not willing to even talk to me on the phone
Pros: Quick pickup.
Cons: One person behind desk at remote location. Car fuel type is limited
Cons: It took almost an hour to get the car.
Pros: Friendly staff
Cons: Slow service on collection. Slightly grubby office.
Cons: We never received the rental car and the customer service was extremely rude.
Pros: Very helpful staff
Pros: Ecovia was promt in unbloking my credit card amount.
Cons: Time spent for pick up