Ecovia at Milan Airport Malpensa

Pros: I wasted 300 euros on taxis and never rented a car.

Cons: I wasted 300 euros on taxis and never rented a car.

Pros: quick, efficient, cost effective. very easy

Cons: nothing disliked. car could have been a bit cleaner

Cons: Neither car requested was available.

Pros: Agent was friendly.

Pros: Nice staff and good service

Cons: Lack of truthfulness, failure to provide vehicle that I had paid for

Cons: Be ready to be scammed with old bait n switch. Booked my rental for just under $1k for 18 days a few months before our trip. It isn’t until the day that I’ve arrived with my two teenage kids in tow that I’m told, sorry this reservation requires an international drivers license from AAA. OOPS. You’ll have to pay an extra $600 for added insurance if you actually want the car. I got a song a dance about them being a small local company. BS. IN all my years visiting Italy (20 plus times) never asked

Pros: Just the fact that they change us the car after I call them

Cons: We arrived at the rental car after an international trip. They offered us a Methan car. Right now the cost of Methan in Italy it’s really expensive and almost no gas station hold it anymore. The agent gave us the car and said that once we would have filled up the tank with Methan (even if expensive) after 5 days of driving we would still have had some left, it was ok. We drove for 25 km and after 30 min and more if driving around, we had to drive all the way back to the car rental and change car

Pros: Nothing , our flight was delayed and I advised eco via that I was going to pick the car up later.Ieven offered to pay in full prior to pick up. They rented the car to someone else and charged me an additional fee for a different car .The vehicle had not been cleaned so we had to wait for that to be done.While on our vacation we had to deal with a maintenance issue and eco via advised us to bring the receipt and we would be reimbursed. They did not.Worst customer service ever!

Pros: nothing

Cons: made me to pay full insurance... more than the original rental price

Pros: Regular service nothing extraordinary

Pros: quality, fast and easy service

Cons: upon receipt of the car, it turned out that in order to return it at another airport in the same city, you need to pay extra 70 euros, which was not indicated in the initial cost. they often change exits at the airport from where the shuttle takes to the parking lot, the contract indicates one place, but in fact it’s already another

Cons: Claimed our credit card wasn't valid in Italy. We ended up paying double what we were quoted.

Pros: It was fast

Cons: They told me I could return the car with a liter of gas and then when I returned it they charged me 150 euros for not returning it full.

Pros: The woman who served us was fast, professional, and efficient and kind.

Cons: The woman who served us at Dropoff by the name of Elena (the Russian lady), was very rude, and of course tried to screw us over by insisting that there was a two centimetre mark on the front left alloy wheel that we did to the car. The car already had about twenty different marks and scratches when we picked it up, so the fact that she stressed us out by insisting that we had done this was a pathetic attempt at trying to get us to pay for something. Luckily, I had video that showed the mark.

Pros: The cars were new, in good condition

Cons: Too long waiting, inefficient processes picking and dropping off the car, feeling that customers are for company not the company is for customers. Really bad experience!

Cons: The things were not as seemed when we book the car via discover Cars. The rental company told us that the full insurance that we paid were not exactly the full package and we paid more than 100euros extra. Also the first 50euros that we paid was the fees of Discover Cars not for the car Company. We had also problem with our card as the only accept credit cards and not debit cards something that it was never mentioned

Pros: Car had damage

Cons: Awful they Scam people into buying a new lease even though I had one in place but they didn’t accept

Pros: Dishonest misleading service. Terrible experience with rental this time in Italy. Was impossible to call for shuttle. Considering you coming from different country and phone wouldn’t pick up local signal. When finally got through - number wasn’t working. Had to pay for taxi to get to them. In the middle of highway. At gas station. Without cell /internet service - so you actually stuck . They didn’t want to give our booked car because our flight was delayed and we couldn’t t contact them .

Cons: We got our booked car at the end , it was not “ given away” ad they told before. But had to pay their full coverage insurance 150euros, considering we Already payed for full coverage at booking

Pros: Speedy return.

Cons: Mandated car insurance.

Pros: Ne service provided

Cons: What service was that?

Cons: The attitude of the representative and bad manners. In the beginning, they didn't give us the car we had booked, then after complaints, they did. Initially, they said it was not available while in the parking there were 2 of them. Also, they didn't give the petrol engine we had booked, saying they don't have petrol anymore, while we searched filtered for petrol

Cons: They wouldn’t allow us to change the main driver on the reservation and charged us 300 euros extra beyond the price quoted by discover. Discover clearly did this knowingly and I will tell all my friends and family never to use this company. Ever!

Cons: Terrible service - very slow to respond and equally very unhelpful when they do. Avoid .

Pros: Great service

Cons: The office is a 15-minute drive from terminal 1. You have to call them to come pick you up. But there is only one worker, so you have to wait. The office is very sketchy, charging 500€ deposit ONLY with credit card, debit card not allowed (would incur an additional charge if a credit card is not used). The car was very old and in bad condition. The fuel consumption was incredibly high and was very expensive. We almost missed our flight back because they were busy and couldnt drive us

Pros: Staff polite and easy to deal with

Cons: We had the worst car in the lot 159000 klm's on a battered hire car is not acceptable

Pros: Cheap and reasonably efficient

Cons: Not honest people. Can’t use people like this when renting a car. Trust is vital.

Pros: No delivery of car upon our arrival at 22 pm in the evening. Nobody could be reached, nobody delivers the solution. Extra costs for taxi, overnight stay and train tickets appr Eur 450!

Cons: Had to wait for over 30 minutes to be collected to take us to our car. Pushy sales tactics to get us to upgrade and buy additional insurance.

Cons: I brought the car back on the first day after I discovered a mechanical problem and didn't want to drive the next 10 days with a possible breakdown. They 1. Charged me a second deposit for the second car without returning the first one. 2. Did not even cover the cost of fuel for driving the car back to the rental car shop (not to mention my time in swapping cars) 3. Were INCREDIBLY slow in switching cars. 4. the Manager was not willing to even talk to me on the phone

Pros: Quick pickup.

Cons: One person behind desk at remote location. Car fuel type is limited

Cons: It took almost an hour to get the car.

Pros: Friendly staff

Cons: Slow service on collection. Slightly grubby office.

Pros: N/a

Cons: We never received the rental car and the customer service was extremely rude.

Pros: Very helpful staff

Pros: Ecovia was promt in unbloking my credit card amount.

Cons: Time spent for pick up