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RentalPlus at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice staff and service
Pros: very clean almost new
Pros: Friendly service. Clean new car
Cons: Airport pickup was time consuming
Pros: Great condition car. Friendly staff.
Cons: No advice given about the perils of ZTLs
Pros: great car as requested on the checkin very pleasant representatives and helpfull.
Cons: on the checkout one of the desk persons was really rude and unhelpfull fortunately the other girl was a bit more nice
Cons: pure chaos, extra costs, terrible location
Pros: Perfect service and overall conditions of a car.
Cons: Communication difficulties in the Milan office. Dear RentaPlus, you must have WhatsApp or smth net messenger for tourists, that haven't mobile connection in Milan Airport.
Pros: Low price; nice and efficient agent; clear and transparent explanation of the rental conditions.
Cons: Extremely long waiting time for the shuttle bus from the airport; poor guidance as concerns the bus labelling etc.
Pros: Pick up was to late, however everything was cooperative.
Pros: Agent was nice
Cons: It took aboutc1 hour to get to the rental location. Rental process was slow.
Cons: The time I actually picked up the car should be referenced instead of the booked time
Pros: Good car
Cons: Very polite and efficient
Cons: only one worker at pick up day which needs to do everything and that takes a lot of time. Waited along time for the shuttle to pick us up from the airport even though I called a day before and they insured me they are running 24/7. At drop off no clear sign of the rental company .
Pros: Agents efficiency and car condition.
Cons: Had to rent another car from a different company as we could not find this car rental company.
Pros: Quick and helpful staff.
Cons: Wasn’t clear how to find shuttle van at airport at first.
Pros: Reasonable rates
Cons: Difficult to find someone at desk when calling, return shuttle - had to take a taxi
Pros: There was nothing to like about the service as there was none… I wasn’t able to get my car… I spent far more money than I ever intended too and the customer service team said there was nothing they could do to help. Terrible.
Cons: It was shocking service with RentalPlus - as I arrived over an hour late after my flight I was informed because it was after an hour they had cancelled my booking and they had no alternatives … I then had to look elsewhere in the airport… as it was on the day booking I ended up having to pay a premium and I had to pay over £650 more than my initial booking through an alternative company - it felt like a huge scam.
Cons: The employees who working in the Milan office were unprofessional and aggressive with everyone
Pros: High quality of carra
Cons: You need to take shuttle from Malpensa airport to pick and drop the car.
Pros: Efficient and very friendly
Cons: Nothing really
Pros: The Car and the people
Cons: Location of returning the car Barcelona in particular!
Cons: Return experience. Terrible agent
Pros: Good value, nice car, friendly, efficient service
Pros: Gave free upgrade
Cons: Took too long at the office desk with only limited staff. Car was not clean upon collection
Pros: Lady at check in.
Cons: Upgraded when we wanted small for narrow roads.
Pros: Good staff and straightforward process
Pros: The agents were friendly and nice and ease of information
Cons: Too many strict rules and agents were suggesting to find another car rental agency and I had to bring up the solution to rent the car.. The car wasnt fully gasoline filled and was better to have it full-to-full
Pros: Convenient and affordable.
Cons: Rental pick up desk is not always at the airport (depending on which company you choose) - but a really easy and convenient transport is provided
Pros: The service man was very nice, and with good service. The car was new, clean, and accurate to the type thet i ordered.
Pros: smooth friendly and efficiently
Pros: Knowledgable; Explained everything; Friendly; Spoke good english
Cons: Not the easiest place to find; Seemed to have off and on computing issues
Pros: Great service, polite staff, free upgrade to a nice jeep. Would use rentalplus again
Pros: افضل شركة تاجير تعاملت معها
Pros: The man works in the dest very professional
Cons: The deposit blocked and did not unblock until now
Pros: Great and fast pickup service
Cons: Took a bit long to get the car, because of 2 people in before us, they didnt have the right payment options. Was not realy their fault.
Pros: Very professional and helpful agents !
Pros: The agents were helpful. The car lasted a whole month without any problems.
Cons: That the pickup was not at the airport. Shuttle Bus took long to arrive so we had to get a taxi to pickup spot. The car I requested was not available and the the one we got had a smaller boot/trunk so we struggled with our luggage.
Cons: took a long time to be picked up from the airport
Pros: the phone n of the rental company wasn't active. We couldn't reach them to have a shuttle bus taking us to the rental location away from the airport, and therefore we had to resort to a last minute rental from a company at the airport, without any reservation. This resulted in spending significantly more money for a significantly smaller and uncomfortable car.
Pros: rental plus was the worst rental compant ive ever dealt with
Pros: Lady at pickup was very friendly and helpful!
Pros: Everything is incredibly accurate, the shuttle and the access to the place and the quality of the clerks
Cons: to wait a long time for the service
Cons: The transfer guys were saying "5 more minutes" several times when we were heading to airport. And we're staying and just smoking
Pros: A really good experience. Please note you must be able to make an international call in order to get picked up from the airport. It’s about a 10 minute shuttle ride. Great service; very meticulous about the condition of the car both checking out and returning.
Pros: The front desk employees were professional and did a good job.
Cons: The car was missing a revision, and oil had not been changed.
Pros: I can't say. After two fruitless hours at MXP, I rented an AVIS car.
Cons: Difficulty reaching anyone and when we did, I wes bruskly told to contact Discover. I hope you will refund all fees that I paid you.
Pros: Staff were so friendly and very helpful
Cons: I like everything
Pros: Good service by the agent. Friendly and helpful nature
Pros: Matteo at the counter in Milan was super helpful in renting our car.
Cons: Everything was great.
Pros: Very small outfit, but extremely friendly staff and very helpful and attentive. Very personable would rent from here again.
Cons: You are it would be helpful to have a more routine van coming around both terminals in case the phone number is busy.
Cons: Took a lot of time even after we got to the pick up place of the car, which was about 7km away.
Pros: Everything worked. Except the shuttle. The phone number to call is wrong.
Pros: We had booked the drop off in Malpensa Milano, but later realized we had to be in Linate Milano. Staff were very efficient in replying and offering the alternative to suit us. And rental partner was available at 4am.
Cons: Picking the car up could of been quicker, It took 50mins
Pros: The staff were very helpful. Needed to extend for one more day regarding a business delay. They find a way of doing fast and easy👍🏻.
Cons: The shuttle pick up from the airport was not clear. Couldn’t find the shuttle when arriving to the terminal.
Pros: Excellent service from agents
Cons: Took a while for shuttle pick up. Also to collect car
Pros: Friendly staff
Cons: A long wait at airport to be taken to car rental.
Pros: Was way over my expectations
Pros: Kind and very informative
Pros: Very helpful. Professional and really wanted to do everything to help us as we are not very yang.
Cons: It was very an easy to find the pickup place, and it took half an hour till they come to take us.
Pros: Excellent efficient service
Pros: Picking up and dropping off the car was quite easy compared to many other experieces that I've had.
Pros: The car were perfect. The receptionist when we finally arrived at the office to pick up the car was cute, empathetic and efficient.
Cons: I think a representative should have waited and met me at the airport in the passenger hall rather than me having to look for him outside not understanding where he was. I waited close to an hour outside in the sun and had to run around with luggage in the sun instead of him looking for me (because he knows the place a little better) which caused me quite a bit of stress and nerves.
Pros: new car and friendly service
Cons: took a while to sort the rental
Pros: Accessible, easy, clear communication. Car was good and fresh.
Cons: I had to be picked up by a van to bring me to the car park. It took a little wait, and I had to figure it out at first.
Pros: very easy to use. When picking up car at the Malpensa airport Italy location the rep Alexandro was very helpful, communicated clearly, went over very detail of contract and car. Pleasure to deal with The process of dropping off car at Fiumicino airport was very easy, staff was extremely helpful and friendly, went over all details and directed us how to get to airport terminal.
Pros: We had heard about bad encounters with car rental companies in Italy, and really made sure to research thoroughly before committing to one. We rented almost 3 weeks with RentalPlus and they didnt disappoint us at all. From the initial picking up of car, ease of payments, deposit refund, and dropping off of our rental car, everything was as seamless to the teeth. We will definitely book via Rentalplus for our future trips to Italy.
Cons: The initial pickup at Milan was a little unsure, as we only had data ESim and couldnt call the person. As the place was a 5mins drive from the airport, we waited for the van to pick us up. Luckily we found the pickup van. It would be better if we could whatsapp call or message directly. Nonetheless, everything went very smoothly.
Cons: Actually, the small scratch at the alloy mentioned after drop off, is not something that got added to the car by me. It was unnoticed during the pickup because it was negligible. Please do something about it if possible. Gratitude.
Pros: The car was in good condition and the representatives were very pleasant.
Cons: I waited for the shuttle from the airport for nearly 1.5 hours before I finally got a taxi to take me there. I called 2 times about the shuttle and each time they told me it would only be about 10 minutes until the van arrived. Turning the car in took quite some time because they were extremely busy and there were only 2 reps working.
Pros: Foarte mult
Cons: Biroul de încheiere greu de găsit. Nu exista sala de așteptare, condiții generale regretabile.
Pros: Great service, great price, would recommend
Pros: The young man who received us to get the car was very nice.
Cons: The car was not washed I'm the outside when you got it. The interior was clean so it was okay. It took a while for the driver to pick us up from the remote area and it took more than driver to take us back to the airport.
Pros: They were thorough, helpful, and efficient. They explained the contract completely and abided by the agreement.
Pros: The car was excellent. Brand new and in great condition. I worked with the same representative both checking in and out. He was very personable and was working very hard.
Cons: My only complaint was that there only seemed to be one person helping customers both when I picked up and dropped off the car. He was working really hard to keep things moving, but don’t put yourself in a position where you are in a hurry.
Cons: Never got the car. Refused to handle the car because I had a digital credit card not a physical one ..
Pros: Good price. That’s all I can say, since we didn’t not have any accident or event that I need to contact discivercars.com
Cons: We had trouble to get shuttle to the car rental place after arrival at Malpensa airport. We called the number provided and no one picked up the phone call. We waited at the suggested spot for nearly one hour and no shuttle showed up! We met another person who also booked online as we did got the same problem. Finally, we had no choice but took a taxi to get there and past the pickup time. We explained to the staff at the reception desk. She felt surprised too. Very unpleasant experience!
Pros: Very nice
Cons: Telephone answering was not nice
Pros: Basically everything was good. Fast shuttle, friendly staff, comprehensive explanation about the rules.
Cons: The car could be cleaner. Just a minor issue, When returning the car I decided to remove papers and some thash from the car and I was informed that there is no trash can available so I have to bring the trash to the airport with me and my bags. It doesn’t make sense to me and definitely it can be easily improved.
Cons: Too slow
Pros: Agents were nice, but process was way too slow and complicated.
Cons: Waited 90 minutes for a shuttle. Their phone number didn’t work and could not reach Rental Plus. Rental facility is far away from airport and not in a nice area.
Pros: Efficient desk service, easy pick up and drop off snd the cars were really clean and new. They gave me a free upgrade on my last booking and was really happy about that. They free shuttle service from and to the airport wherever you need it.
Pros: Price and pick up drop off
Cons: We had a hard time calling for shuttle in Milan
Pros: This is not a legitimate agency. Please remove them from your search results. These are thieves!
Cons: Picking up: You have to call the agency for a chatel service even though you just arrive and don't have local sim card yet. Dropping off: No one wait for us at the point at 11:00 am, like other companies. Very difficult to find free parking. Because of the pressure, we forgot a hat and purce with money. I connected by mail, a few minutes after the dropping of and ask for help. They answered and promised to call me back, but they didn't till now.
Pros: Only the car was good. The service was extremely bad!
Cons: We waited for an hour when we went to pick up the car. Also, when we dropped the car there was no damage and they did not check the car when we dropped. Then later on they have send us a message that there is a damage in the front of the car which is absolutely a big lie! We called the service many times and they did not answer our calls. It was an old picture that they have sent to us. It was a big scam!
Pros: We got a better car than what we ordered.
Pros: Quick Easy Reliable Very welcoming, went through every detail and inspection of the vehicle prior to pick up. and gave some great safety pointer in regards to the other drivers on the road.
Pros: hi good service
Pros: The staff were patient, easy and pleasant to interact with, explained the contract throughly and spoke excellent English. The company seemed to have high standards of integrity. I could not wish for more, and we would have no hesitation in using them again.
Cons: No issues of any significance.
Cons: I had troubles picking up the car and waited so much at the airport. And also I extended my rent and got higher price. RentalPlus told me if I want same rate I have to go back from Lugano to Milan and have a new contract with DiscoverCars. Totally unfair!! I am returning the car tomorrow
Pros: clear information, profetionality
Pros: Lovely service.
Cons: Having to ring a phone number for pickup.
Cons: we were not given the car we selected
Pros: Flexibility, overall service provided. Ease of reach and gas just around. Shuttle service frequency.
Cons: Some problems with the car which generated delay at the pickup
Pros: Understanding desk staff
Cons: Dirty car that wasn’t ready, collection drivers one of which was dangerous
Cons: Waiting time to pick up car was long because car was not washed
Pros: All was perfect
Cons: There was nothing wrong