RentalPlus at Milan Airport Malpensa

Cons: Just terrible experience!!!!! They cancelled our booking after one hour delay even we have paid for car from 11:00. We are traveling with 4 kids, one of them BABY!!!!! Shuttle service was super long, more than 30min we were waiting outside airport, again WITH KIDS!! And than we went to office, wait 20min more and they said that they cancelled our booking because we didn’t pick up the car at 11:00. We are traveling a lot. I mean, every second month. This happen first time.

Pros: Nil

Cons: The car was not good and the staff attitude is bad

Pros: Very fast picking up and dropping off the car.

Pros: very active and super friendly staff, car was brand new

Cons: NOTHING

Pros: After calling the agency at Malpensa airport, the shuttle was there to pick us up in 5 minutes. Very courteous, efficient and professional service at the desk. Paperwork easy to understand and fill out. No hidden surprises, all as booked with Discovercars. Free car upgrade from manual to automatic. The car was brand new, only 4K miles and exactly the reserved model. Return at Pisa airport took 1 min. Extremely satisfied and definitely will use Discovercars and Rentalplus again.

Cons: Somewhat difficult finding return car location for Rentalplus at Pisa airport. It's hidden among the other agencies.

Pros: Dropping off the car was super nice service and the condition off the car was also nice

Cons: We didnt get the car we were hoping and asked for. Maybe you should mention when you give a customer diesel car that you might have to ad adblue at some point.

Pros: It took us an hour to contact and get picked up at the Milan airport. It was a very confusing process just to get to the rental lot. Once there we made an error on the pick up date by one day and they told us it would now be over $1,700 to get a vehicle. The previous amount when booked was $400. Did not offer us a refund or much help at all. We went back to the airport to then book with Budget. We should have stayed with a company we were familiar with from the beginning.

Pros: They were good at doing the paperwork, car was excellent

Cons: The shuttle service on arrival was bad. Driver was rude at terminal and dud not want to take us to rental company.

Pros: Friendly personal, good price, quick pick-up and drop off. The car was clean and in excellent condition.

Pros: Nothing

Cons: Everything

Pros: Great car and great value. Just like any rental be prepared for a 500€ deposit. All types of cars and a great staff. I will keep their information in my phone for future use.

Cons: We picked up some extra riders along the way (ants) but we dispatched them quickly. The GPS on the car we had did have a few bugs in the system but it worked well more often than not.

Pros: Friendly, efficient, multi-lingual staff.

Cons: All was good.

Pros: The service was excellent especially the staff.

Pros: Representatives identified the best possible car to provide me within the price range I was willing to spend. Representatives will also evaluate any damage to the car before leaving the pickup / drop-off area that needs to be accounted for.

Cons: N/A

Cons: It was a horrible experience. Suddenly our car broke down. We couldn't do nothing. I called for assistance, but is was impossible to comunicate in English. I called also to rentalplus office in Milano Malpensa Airport, but the staff wasn't willing to hepl us. After mamy calls and 4 hours of waiting assistance finally arrived. The car was not prepared good enough for rental, the mistake was rentalplus side. The cables under the hood weren't tighten enough strong. It was not save for us.

Pros: Easy, good rates

Cons: Shuttle to airport

Pros: Nicolo at the desk was very efficient, polite and helpful. He was very patient and explained everything well to us.

Cons: At booking, I opted for the full insurance. When I picked up the car, it became clear that the insurance and the car rental were separate, since the agent explained that I would still have to pay for any damages upon returning the car, then make a claim for the insurance. Somewhat misleading at booking - otherwise a good experience.

Pros: Pickup and dropoff were quick; agents spoke English; it was all very friendly and efficient.

Cons: Nothing.

Pros: Friendly, courteous, efficient, competent.

Pros: Polite and nice

Pros: Workers are friendly and very professional. Thank you

Cons: None

Pros: Very friendly and helpfull!!!!!

Pros: Very polite and prompt

Cons: The only issue was the shuttle back to the airport took a little longer than expected (like 10 minutes)

Pros: The car.

Cons: The all service in general was not kindly.

Pros: 1. Got the replacement car quickly. It was a better than the first car. 2. They apologized for the bad condition of the first car

Cons: 1. They refused to give another car instead of the one given to me which was not in great condition (ie. many dents, broken wiper etc.) 2. They were not ready to discuss the incident happened with me and said we need to wait for the report from garage.

Pros: Free upgrade, super helpful and efficient

Pros: Willing to help people, great support and communication. Great service of the car. They upgraded my car from an Audi Q3 to a Maserati Greciale! An amazing car with price tag over 100.000€!

Pros: Price is ok. New car

Pros: Everything.

Cons: Nothing

Pros: Nice staff and service

Pros: very clean almost new

Pros: Friendly service. Clean new car

Cons: Airport pickup was time consuming

Pros: Great condition car. Friendly staff.

Cons: No advice given about the perils of ZTLs

Pros: great car as requested on the checkin very pleasant representatives and helpfull.

Cons: on the checkout one of the desk persons was really rude and unhelpfull fortunately the other girl was a bit more nice

Pros: quickly

Cons: pure chaos, extra costs, terrible location

Pros: Perfect service and overall conditions of a car.

Cons: Communication difficulties in the Milan office. Dear RentaPlus, you must have WhatsApp or smth net messenger for tourists, that haven't mobile connection in Milan Airport.

Pros: Low price; nice and efficient agent; clear and transparent explanation of the rental conditions.

Cons: Extremely long waiting time for the shuttle bus from the airport; poor guidance as concerns the bus labelling etc.

Pros: Pick up was to late, however everything was cooperative.

Pros: Agent was nice

Cons: It took aboutc1 hour to get to the rental location. Rental process was slow.

Cons: The time I actually picked up the car should be referenced instead of the booked time

Pros: Good car

Cons: Very polite and efficient

Cons: only one worker at pick up day which needs to do everything and that takes a lot of time. Waited along time for the shuttle to pick us up from the airport even though I called a day before and they insured me they are running 24/7. At drop off no clear sign of the rental company .

Pros: Agents efficiency and car condition.

Cons: None

Cons: Had to rent another car from a different company as we could not find this car rental company.

Pros: Quick and helpful staff.

Cons: Wasn’t clear how to find shuttle van at airport at first.

Pros: Reasonable rates

Cons: Difficult to find someone at desk when calling, return shuttle - had to take a taxi

Pros: There was nothing to like about the service as there was none… I wasn’t able to get my car… I spent far more money than I ever intended too and the customer service team said there was nothing they could do to help. Terrible.

Cons: It was shocking service with RentalPlus - as I arrived over an hour late after my flight I was informed because it was after an hour they had cancelled my booking and they had no alternatives … I then had to look elsewhere in the airport… as it was on the day booking I ended up having to pay a premium and I had to pay over £650 more than my initial booking through an alternative company - it felt like a huge scam.

Cons: The employees who working in the Milan office were unprofessional and aggressive with everyone

Pros: High quality of carra

Cons: You need to take shuttle from Malpensa airport to pick and drop the car.

Pros: Efficient and very friendly

Cons: Nothing really

Pros: The Car and the people

Cons: Location of returning the car Barcelona in particular!

Cons: Return experience. Terrible agent

Pros: Good value, nice car, friendly, efficient service

Cons: Nothing

Pros: Gave free upgrade

Cons: Took too long at the office desk with only limited staff. Car was not clean upon collection

Pros: Lady at check in.

Cons: Upgraded when we wanted small for narrow roads.

Pros: Good staff and straightforward process

Cons: Nothing

Pros: The agents were friendly and nice and ease of information

Cons: Too many strict rules and agents were suggesting to find another car rental agency and I had to bring up the solution to rent the car.. The car wasnt fully gasoline filled and was better to have it full-to-full

Pros: Convenient and affordable.

Cons: Rental pick up desk is not always at the airport (depending on which company you choose) - but a really easy and convenient transport is provided

Pros: The service man was very nice, and with good service. The car was new, clean, and accurate to the type thet i ordered.

Pros: smooth friendly and efficiently

Pros: Knowledgable; Explained everything; Friendly; Spoke good english

Cons: Not the easiest place to find; Seemed to have off and on computing issues

Pros: Great service, polite staff, free upgrade to a nice jeep. Would use rentalplus again

Pros: افضل شركة تاجير تعاملت معها

Pros: The man works in the dest very professional

Cons: The deposit blocked and did not unblock until now

Pros: Great and fast pickup service

Cons: Took a bit long to get the car, because of 2 people in before us, they didnt have the right payment options. Was not realy their fault.

Pros: Thankfully

Cons: N/A

Pros: Very professional and helpful agents !

Pros: The agents were helpful. The car lasted a whole month without any problems.

Cons: That the pickup was not at the airport. Shuttle Bus took long to arrive so we had to get a taxi to pickup spot. The car I requested was not available and the the one we got had a smaller boot/trunk so we struggled with our luggage.

Cons: took a long time to be picked up from the airport

Pros: the phone n of the rental company wasn't active. We couldn't reach them to have a shuttle bus taking us to the rental location away from the airport, and therefore we had to resort to a last minute rental from a company at the airport, without any reservation. This resulted in spending significantly more money for a significantly smaller and uncomfortable car.

Pros: rental plus was the worst rental compant ive ever dealt with

Pros: Lady at pickup was very friendly and helpful!

Pros: Everything is incredibly accurate, the shuttle and the access to the place and the quality of the clerks

Cons: to wait a long time for the service

Cons: The transfer guys were saying "5 more minutes" several times when we were heading to airport. And we're staying and just smoking

Pros: A really good experience. Please note you must be able to make an international call in order to get picked up from the airport. It’s about a 10 minute shuttle ride. Great service; very meticulous about the condition of the car both checking out and returning.

Pros: The front desk employees were professional and did a good job.

Cons: The car was missing a revision, and oil had not been changed.

Pros: I can't say. After two fruitless hours at MXP, I rented an AVIS car.

Cons: Difficulty reaching anyone and when we did, I wes bruskly told to contact Discover. I hope you will refund all fees that I paid you.

Pros: Staff were so friendly and very helpful

Cons: I like everything

Pros: Good service by the agent. Friendly and helpful nature

Pros: Matteo at the counter in Milan was super helpful in renting our car.

Cons: Everything was great.

Pros: Very small outfit, but extremely friendly staff and very helpful and attentive. Very personable would rent from here again.

Cons: You are it would be helpful to have a more routine van coming around both terminals in case the phone number is busy.

Pros: Price

Cons: Took a lot of time even after we got to the pick up place of the car, which was about 7km away.

Pros: Everything worked. Except the shuttle. The phone number to call is wrong.

Pros: We had booked the drop off in Malpensa Milano, but later realized we had to be in Linate Milano. Staff were very efficient in replying and offering the alternative to suit us. And rental partner was available at 4am.

Pros: Price

Cons: Picking the car up could of been quicker, It took 50mins

Pros: The staff were very helpful. Needed to extend for one more day regarding a business delay. They find a way of doing fast and easy👍🏻.

Cons: The shuttle pick up from the airport was not clear. Couldn’t find the shuttle when arriving to the terminal.

Pros: Professionalism

Cons: Professionalism

Pros: Excellent service from agents

Cons: Took a while for shuttle pick up. Also to collect car

Pros: Friendly staff

Cons: A long wait at airport to be taken to car rental.

Pros: Was way over my expectations

Pros: Kind and very informative

Pros: Very helpful. Professional and really wanted to do everything to help us as we are not very yang.

Cons: It was very an easy to find the pickup place, and it took half an hour till they come to take us.

Pros: Excellent efficient service

Pros: Picking up and dropping off the car was quite easy compared to many other experieces that I've had.

Pros: Quick

Cons: Nothing

Pros: The car were perfect. The receptionist when we finally arrived at the office to pick up the car was cute, empathetic and efficient.

Cons: I think a representative should have waited and met me at the airport in the passenger hall rather than me having to look for him outside not understanding where he was. I waited close to an hour outside in the sun and had to run around with luggage in the sun instead of him looking for me (because he knows the place a little better) which caused me quite a bit of stress and nerves.

Pros: new car and friendly service

Cons: took a while to sort the rental

Pros: Accessible, easy, clear communication. Car was good and fresh.

Cons: I had to be picked up by a van to bring me to the car park. It took a little wait, and I had to figure it out at first.

Pros: very easy to use. When picking up car at the Malpensa airport Italy location the rep Alexandro was very helpful, communicated clearly, went over very detail of contract and car. Pleasure to deal with The process of dropping off car at Fiumicino airport was very easy, staff was extremely helpful and friendly, went over all details and directed us how to get to airport terminal.

Cons: N/A

Pros: We had heard about bad encounters with car rental companies in Italy, and really made sure to research thoroughly before committing to one. We rented almost 3 weeks with RentalPlus and they didnt disappoint us at all. From the initial picking up of car, ease of payments, deposit refund, and dropping off of our rental car, everything was as seamless to the teeth. We will definitely book via Rentalplus for our future trips to Italy.

Cons: The initial pickup at Milan was a little unsure, as we only had data ESim and couldnt call the person. As the place was a 5mins drive from the airport, we waited for the van to pick us up. Luckily we found the pickup van. It would be better if we could whatsapp call or message directly. Nonetheless, everything went very smoothly.

Cons: Actually, the small scratch at the alloy mentioned after drop off, is not something that got added to the car by me. It was unnoticed during the pickup because it was negligible. Please do something about it if possible. Gratitude.

Pros: The car was in good condition and the representatives were very pleasant.

Cons: I waited for the shuttle from the airport for nearly 1.5 hours before I finally got a taxi to take me there. I called 2 times about the shuttle and each time they told me it would only be about 10 minutes until the van arrived. Turning the car in took quite some time because they were extremely busy and there were only 2 reps working.

Pros: Foarte mult

Cons: Biroul de încheiere greu de găsit. Nu exista sala de așteptare, condiții generale regretabile.

Pros: Great service, great price, would recommend

Cons: Nothing

Pros: The young man who received us to get the car was very nice.

Cons: The car was not washed I'm the outside when you got it. The interior was clean so it was okay. It took a while for the driver to pick us up from the remote area and it took more than driver to take us back to the airport.

Pros: They were thorough, helpful, and efficient. They explained the contract completely and abided by the agreement.

Pros: The car was excellent. Brand new and in great condition. I worked with the same representative both checking in and out. He was very personable and was working very hard.

Cons: My only complaint was that there only seemed to be one person helping customers both when I picked up and dropped off the car. He was working really hard to keep things moving, but don’t put yourself in a position where you are in a hurry.

Cons: Never got the car. Refused to handle the car because I had a digital credit card not a physical one ..

Pros: Good price. That’s all I can say, since we didn’t not have any accident or event that I need to contact discivercars.com

Cons: We had trouble to get shuttle to the car rental place after arrival at Malpensa airport. We called the number provided and no one picked up the phone call. We waited at the suggested spot for nearly one hour and no shuttle showed up! We met another person who also booked online as we did got the same problem. Finally, we had no choice but took a taxi to get there and past the pickup time. We explained to the staff at the reception desk. She felt surprised too. Very unpleasant experience!

Pros: Very nice

Cons: Telephone answering was not nice

Pros: Basically everything was good. Fast shuttle, friendly staff, comprehensive explanation about the rules.

Cons: The car could be cleaner. Just a minor issue, When returning the car I decided to remove papers and some thash from the car and I was informed that there is no trash can available so I have to bring the trash to the airport with me and my bags. It doesn’t make sense to me and definitely it can be easily improved.

Pros: Friendly

Cons: Too slow

Pros: Agents were nice, but process was way too slow and complicated.

Cons: Waited 90 minutes for a shuttle. Their phone number didn’t work and could not reach Rental Plus. Rental facility is far away from airport and not in a nice area.

Pros: Efficient desk service, easy pick up and drop off snd the cars were really clean and new. They gave me a free upgrade on my last booking and was really happy about that. They free shuttle service from and to the airport wherever you need it.

Pros: Effectiveness

Pros: Price and pick up drop off

Cons: We had a hard time calling for shuttle in Milan

Pros: This is not a legitimate agency. Please remove them from your search results. These are thieves!

Pros: Nothing

Cons: Picking up: You have to call the agency for a chatel service even though you just arrive and don't have local sim card yet. Dropping off: No one wait for us at the point at 11:00 am, like other companies. Very difficult to find free parking. Because of the pressure, we forgot a hat and purce with money. I connected by mail, a few minutes after the dropping of and ask for help. They answered and promised to call me back, but they didn't till now.

Pros: Only the car was good. The service was extremely bad!

Cons: We waited for an hour when we went to pick up the car. Also, when we dropped the car there was no damage and they did not check the car when we dropped. Then later on they have send us a message that there is a damage in the front of the car which is absolutely a big lie! We called the service many times and they did not answer our calls. It was an old picture that they have sent to us. It was a big scam!

Pros: We got a better car than what we ordered.

Cons: nothing

Pros: Quick Easy Reliable Very welcoming, went through every detail and inspection of the vehicle prior to pick up. and gave some great safety pointer in regards to the other drivers on the road.

Pros: hi good service

Pros: The staff were patient, easy and pleasant to interact with, explained the contract throughly and spoke excellent English. The company seemed to have high standards of integrity. I could not wish for more, and we would have no hesitation in using them again.

Cons: No issues of any significance.

Cons: I had troubles picking up the car and waited so much at the airport. And also I extended my rent and got higher price. RentalPlus told me if I want same rate I have to go back from Lugano to Milan and have a new contract with DiscoverCars. Totally unfair!! I am returning the car tomorrow

Pros: clear information, profetionality

Pros: Lovely service.

Cons: Having to ring a phone number for pickup.

Cons: we were not given the car we selected

Pros: Flexibility, overall service provided. Ease of reach and gas just around. Shuttle service frequency.

Cons: Some problems with the car which generated delay at the pickup

Pros: Understanding desk staff

Cons: Dirty car that wasn’t ready, collection drivers one of which was dangerous

Cons: Waiting time to pick up car was long because car was not washed

Pros: All was perfect

Cons: There was nothing wrong