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Alamo at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Lied to from start to finish. Ordered a car capable of carrying 4 bags and could only get 2 in leading to a very dangerous drive. Was offered an upgrade for £90 and agreed an only to find actual cost was £200. Excuse was I should have bought small bags!!!
Pros: Completely new car,great service!
Cons: I did not like sommer tieres while retning car at the end of December, winter time. I think it is unresponssuble to offer the car on sommer tires.
Pros: At the desk when getting the car even what I’ve ordered wasn’t available she recommended me for alternative and it was perfect. At returning it was very quick.
Cons: The car was a little bit damaged
Cons: Much more thoroughly cracked the car on return the the check ou
Cons: car nothing like what we booked so struggled with luggage, car pickup at wrong terminal , price for extra driver more when at the booking desk
Pros: good service
Cons: no things
Pros: Agent service was friendly.
Cons: When droppi g off the car we had to run back and forth to find the agent to check our car despite the drop off office should have beeb open.
Pros: polite quick concise
Cons: outside of the vehicle was badly cleaned and who ever they use is scratching the paint work with fine circular marks
Pros: The only thing worth mentioning is the ease of the drop-off.
Cons: The representatives at the desk were providing contradictory information regarding border crossings. Overall, the experience was very unpleasant. The representative failed to communicate in a professional manner. After requesting an additional driver at the Alamo desk, we then realised that it has not been included in our contract.
Cons: They obviously tried to trick us about the insurance! Not OK
Cons: Could you please send me an address to send an official complain ?
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Minimum rental age is 21 years for car group Compact, Intermediate.
Minimum rental age is 25 years for car group Standard, Fullsize.
Minimum rental age is 27 years for car group Luxury.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, additional ID showing home address (e.g. Utility bill), photocard driving license.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Crossing country borders to Norway, Switzerland, United Kingdom, EU countries is free of charge.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
During winter season (from 15.11 until 15.04.) Snow chains are included in price.
All extras are available at the rental counter. Prices vary, depending on the rental period.
In order to have service out of hours, the renter must provide the following information: Flight number, train number.
A maximum of 59 minutes is available for service outside of business hours.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.