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Autovia at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: DO NOT leave the parking before you take the pictures even of the smallest scratches - Autovia will try to earn extra fee by claiming damages which were there already. Check the fuel - mine was not full. I had to repair the car engine on the road and they promised to recover my costs. However - nobody is answering me anymore and it looks like that engine repair will be my cost after all.
Pros: Cheap and quick
Cons: Collecting process very unprofessional, car full of scratches and difficult to verify before collection. No one was present when the vehicle was returned and to this day I have still not received a message that it has been returned and that the car is undamaged. Definitely a very bad experience.
Pros: Our reserved car was not available.
Cons: The car was old and in poor condition.
Pros: Kind and polite service
Cons: Not so efficient
Cons: There was no service. Even when we had paid to upgrade our car to an automatic, we were left trying to find the car amongst hundreds of parked cars. That's not service.
Pros: They upgraded car,
Cons: Should have been clearer on international permit and maybe have a map on hand.
Cons: Poor customer service when the car broke down.
Cons: We booked 6pm pick up time. We made the call at 5:57, we’re picked up 15 minutes later and taken to the office. As the office closes at 6pm (usual closing time is 10pm) we were charged a 61EUR after hour pick up fee. Furthermore, we booked an Opel Corsa or similar. The car wasn’t available and we were ‘upgraded’ to a Fiat 500...not something we would have chosen had we known. The agent was polite but we would have certainly appreciated a bit more flexibility and understanding.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information. Renters from the following country(ies): Italy must provide the following documents: proof of home address (e.g. Utility bill) in order to collect the car.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
For the Premium, Special car group, a minimum of two credit cards issued on the main driver's name are required.
Diners, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, France, Germany, Liechtenstein, Luxembourg, Netherlands, Slovenia, Spain-Mainland, Switzerland, San Marino.
Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Iran, Malta, Morocco, Poland, Romania, Serbia, Slovakia, Tunisia, Turkey.
Prices for extras are shown on the booking page.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 15.04) Snow chains are included in price.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 180 minutes.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off