Centauro at Milan Airport Malpensa

Pros: Clean car.

Cons: upselling insurance.

Pros: There was quick and easy drop off

Cons: To call for pick up from airport. To many people at once, long wait for pick up

Pros: the car was clean and in good condition, I received the car which I ordered.

Cons: I had to wait quite long to the the car. The insurance policies are confusing. While I got full coverage insurance over the internet, at the agency I had to buy additional one.

Cons: Slightly tricky finding the pick up bus - you dont know how long to wait - arrived after 15minutes Slightly tricky to find return address

Cons: The transfer from Malpensa airport to the offices took a bit too long and we didn’t fit in the first trip. Also, there’s no signage, we weren't sure if we were waiting at the right place or if the transfer was going to show up at all.

Pros: The car was new, bigger, as I ordered.

Cons: There was many people in the office, had to wait about 30min for getting a car. At the airport as well we waited quite long for the shuttle bus.

Pros: The car despite the damages was a good car, easy drive and confort.

Cons: I waited for the shuttle for 1h.The car had a lot of damaged parts(All damages were noted but not good for 1st impression).The person at the counter wasn't very friendly and didn't show patience and cordiality in explaining the assurance, cross-border fee and fuel fee. Once again I didn't understand why it should be blocked in my card 115 Euros for fuel if they already were going to block 1200 Euros for the deposit. As a customer there were too many "surprises" at the counter that I would think.

Pros: they steal money from customers.

Cons: i needed to go to nice for a wedding and they sent my back from turin to milan beasuce a broken glusse.

Pros: The spanish speaking (Venezuela) helping service member and flexibility when you travel with kids

Pros: Decent car, excellent pricing

Cons: All good

Pros: Professional and price competitive

Cons: A bit unclear how often the shuttle provides the trip to the car rental

Pros: Great service, good car, value for money

Cons: distance from the airport

Pros: Not much to say. The only think that I like is that they answer the phone when I call them. Most of this car Agentie they don’t answer

Cons: Long wait for car colection and return, the car i got I had to add brake fluids, reverse camera didn’t work, and many maintenance problems.

Pros: Professional staff.

Pros: All employees were friendly and flexible

Cons: Parcel shelf and mats were missing and had to return to the office to get them added to the check-out, but nothing major as they said all their cars come like that. Sure mats and shelf are useful to have in a car.

Cons: Were really pushy towards buying the additional insurance

Pros: everything was good. thanks!

Cons: nope

Pros: Child Car seat was horrible. Old and the belt were always loose no matter what. This is a serious liability.

Pros: The agent was very sweet

Cons: How there are hidden prices

Cons: You cannot contact anyone, there is no flexibility if you turn up early. Your t&c's ate completely different to the actual car lease company

Pros: I try to cancel my reservation and nobody answer email. Try to call and phone number not working. I'm willing to get my money back....

Cons: I try to cancel my reservation and nobody answer email. Try to call and phone number not working. I'm willing to get my money back....

Pros: Excellent.

Cons: slow on Sunday morning at 8.15am.

Cons: Garancy depot is above 1200 EUR It took about ONE (!) hour for all paperwork. At the end we had to cancel the reservation. Never more.

Pros: Efficient and friendly.

Cons: There was slight damage on the bumper and wheel that had been missed until we checked the car before driving away and for which we could have been held responsible when returning the car. They were quick to ament the contract form.

Pros: - Clean car in perfect condition. - Easy to return the car

Cons: - Very difficult to find the rental desk. I had to call several times and needed to wait a long time to get the bus transfer. - Non-transparent cost (insurance, travelling abroad)

Pros: I was upgraded by the brand new car (better class)

Cons: It's not that I didn't like, but please clarify in the future, that exit 6, where your shuttle stops is closed, and possible exits were only 4 and 8 (if I remember correctly)

Pros: Really good company. They are friendly and the car was new (brand 2020) and really clean.

Pros: No fuss, quick and efficient.

Cons: The roughly half full to half full fuel policy. I expected full to full which is much easier and cheaper.

Pros: Pick-up was quick but maybe due to early morning arrival. Car condition was very good. Why don't you have a small desk at Terminal 1 so that all paper work can be done at the terminal and we only take the pick-up van to collect the car only. This will save time.

Cons: There are very few people there so when you drop the car, it took me almost 45 minutes. I was about to miss my international flight. You need to have 1-2 persons on the ground to collect the car. Car rental opens at 7 am but the first pick-up van came to terminal 1 at 7.15 am.

Pros: The staff in the Malpensa office were excellent.

Cons: I was not collected and when I contacted the office number it went to head office was in Spain! I had to call Spain three times and waited 1 hr 15 min to be collected in the night, this was very distressing alone at night at the airport in Italy. This was a complete nightmare and the airport military were all trying to help me because I was so upset and unable to contact anyone.

Pros: Ease of being picked up from the airport (approx 10mins) quick to receive car

Cons: Car had extra dents that were not on paperwork

Pros: Staff kindness, clarity during process, smooth checkout

Cons: High cost of Optional incurance, limited choice of Vechicle models, distance from airport terminal

Pros: Friendliness of the staff

Cons: No complaints

Cons: Virtually no choice within car types, almost only Fiats available.

Pros: Car ok

Cons: Slow and not trustful service by eorkers

Pros: Great car and many thanks for no tkeeping me waiting and providing an automatic instead of manual which I think would have had to wait sometime

Cons: Almost all good except 10-15 wait for shuttle not being insured by centauro for breakdown

Pros: All employees including P/U staff, office personnel extremely efficeicent, helpful and friendly. Car in very good condition.

Pros: Car in good condition, reliable and quite economic on consumption

Cons: On vehicle pick up the agent asked me making the visual inspection by myself without Centauro presence. Also during process when spotted previous damage asking to be "declared" or relevant document to complete pick up process, agent responded that it was not possible to as takes some time to update their system. After insisting leaving rental office with formal declaration of previous damage, they reprinted the relevant document including previous damage as required.

Pros: Good car, good value for mony, kind service

Cons: It wasent clear that the agency is not in the airport. It took me two hours to take the vehicle after searching how to get to the agency.

Cons: Took ages for shuttle bus- close to 1 hour!

Pros: The staff were clearly under a lot of pressure with many dissatisfied customers but they were polite.

Cons: Charging for CDW which was supposed to be included. Waited an hour for pick up from the airport because they did not come until we rang them.

Pros: The car was terrific

Cons: Too slow checking out the car plus it was not nice to discover that l had to pay out more money on the car.

Pros: Good price and nice cars

Cons: Confused when i came where to find shuttle it was night and i didint see it and he had to come back for us ...we lost 1h .

Pros: Overall Service is very good, agents are very Kind and professional

Cons: I waited more than 1 hour for being picked up at the Terminal. For sure it was an exception anyhow it's not satisfing

Cons: The gps sound was not working, and it would not stick, so kept falling to the floor where obviously I could not see it. The next day, on a mountain, it had no reception whatsoever and I lost three and half hours trying to find my hotel. So I bought an Italian WiFi connection for my phone. The company would not refund the gps cost ($114) even when I returned it in the middle of the trip and they insisted it can not be taken off for the second rental, so had to pay ($230) for nothing!

Pros: Not a thing

Cons: Lies and them having no cars. Not just cars in my category but no cars at all, zero for anyone in line.

Pros: Shuttle showed up where they said, loaded my cases into the van and drove to the off-site office, which was a brand new building in pristine condition.

Cons: Nothing.