Goldcar at Milan Airport Malpensa

Pros: Overall the service was excellent. Value for money is great, car is in the airport - no need to go by shuttle anywhere. Customer Service is excellent. Pick-up speed was fast, drop-off was fast as well.

Cons: The pick-up point is hidden in MXP (Malpensa Milano) airport. But not just for Goldcar - for all rental companies. Very poor design or rather lack of clear signs/directions. Even a few info stands with people were useless and could not point to the pick-up point.

Pros: The car worked

Cons: When we arrived at the desk we were told that because the car had been booked under the name Nic and not Nicolas they would not give us the car. We tried to change the name with Discovery but they said it was too late so we got no car. So stressful and inconvenient. A bad start to the holiday. Thanks.

Cons: The car was different from what I had chosen and was not so new.

Pros: All was easy with no issues.

Cons: Waiting time took 45 minutes as the person was alone in the kontuar.

Cons: The help desk provided me with the false information and then the agent refused to give me the car.

Pros: The information provided was clear and helpfull.

Cons: Time for tak and drop off car, took very long, find car rent in a airport was mission impossible, but may be this is problem of airport. Car was , ok but had tire signal on.

Pros: Quick and new car

Cons: The car was not fitted with a radio

Pros: The car didn't have a radio, I can't believe something like that in 2025

Pros: At Malpensa, in terminal and straightforward to use.

Cons: Nothing specifically about Goldcar. In general, why is there a charge for an extra driver - surely it reduces the risk to have 2 people driving so that 1 person doesn't have to drive when tired...?

Pros: Friendly

Cons: Everything was good, card dint have a radio that I could find or a USB port for charging phones. But it was a great price .

Pros: Connected to the airport, you can walk straight from the terminal.

Cons: Discover car help center told me to pay a difference because I was going to pick up my car later then usual. The gold car agent at the airport informed me upon arrival that I had 6 hours of grace period to pick the car after booking. I ended up paying extra money for nothing. I booked the car with no insurance, so they gave me the worst one in the worst conditions: squeaking breaks, with the rare camera view but no sensors, the tires had the lowest pressure ever, which I even fixed by myself.

Pros: Clean car and good price, all extras and risks covered

Cons: Slow return service when you have a plane to catch and instructions for barrier entry to airport would have been useful as we did not know we had to take a new ticket to get in

Pros: Fast work of rental desk.

Cons: Too much time spent when getting the car and estimating it's conditions. Conditions were not so perfect and long time was spent in waiting for it's explanations and fixing.

Pros: easy pick up and return, good price

Pros: The efficiency of the agents. The final price.

Cons: The car cleanliness is very poor. The white benches was dirty, stained. Rear bench have a cigarette mark. The driver’s rug was missing. The air conditioner, not always worked.

Pros: Nothing

Cons: Don’t accept digital payment cards Customer service between Goldcars and Discover cars is very bad, in case of problems they cannot exchange information.

Pros: Really nice front desk lady .Quiet informative .

Cons: Quick and efficient

Pros: nice and easy to deal with

Cons: car had a few dents that were not listed but they were ok with it

Cons: Full deposit charged to my credit card on pick up. Condition of car. A lot of damage and scrapes. Oil change light/service light came on during car hire.

Cons: When I dropped off the car, there was a small scratch on the plastic rim cover, and the emplyee of Goldcar marked that as a damage, and she wrote that the rim is damaged, which is absolutelly not true. Moreover, she was so rude and with very bad attitude. Contrary, Gaia, tha staff on the desk when I picked up the keys, was so helpful and extremelly friendly.

Pros: Not much

Cons: When arrived i was told i couldnt drive because of my driver license not being in english. They refused to change de name of the main driver so we had to do a different reservation. The staff was 0 helpful and 0 understanding. I know rentals have policies but they should have been clearer on that specific policy that affects so many prople

Pros: Quick and easy registration process

Cons: They tried to sell a expensive insurance that I had already covered with my travel insurance. They did not belive it and kept on pushing.

Pros: Price is good.

Cons: No phone number for Goldcar offices. Only generic customer service phone which doesn't know to say anything specific about your problem.

Cons: The man at Bergamo Airport that took the car from us is the rudest man I have ever come accross

Pros: Reserved amount released in few days after rental ended.

Cons: Car was not properly cleaned. Not all body damages and scratches marked in car rental agreement.

Pros: availability of the car required

Cons: .

Pros: Good price. Car was fairly new.

Cons: The car was not the category promised to me by discovercars. It was a category below. Returning the car was confusing. My telepass got activated at parking and I could not get into gold at parking with a long line of cars behind me. Very unpleasant. Maybe they should be much more clear about that parking entry ticket.

Pros: Good pick-up and office location, good service

Cons: Credit Card only payment terms a bit excessive

Pros: Fast and cheap

Cons: Random charges - see complaint Case #18718729

Pros: Good price

Cons: First car had problem with battery and the one that changed it was not diesel that I had chosen

Cons: Poor return instructions

Pros: No car, zich a deceptiom, after 22:00 terminal 2

Pros: Nothing, their service and behaviour was astonishingly apalling. The local manager, Ellis(?), was nasty and vindictive towards us because we had the temerity to raise a complaint.

Cons: Everything. Their attitude from the outset was dogmatic and focused purely on ripping off customers for every penny they could get.

Pros: Full insurance was much higher that price for rent… 90 euro for insurance per day for fiat panda… full shit

Pros: No hubo servicio

Pros: I liked everything, it was simple and fast

Pros: Car company cancelled our car on arrival. Having trouble getting a refund on a service we did not receive.

Cons: Car company cancelled our car on arrival. Having trouble getting a refund on a service we did not receive.

Cons: Always a bit slow at Italian car rental desks

Pros: I didn't. I'm also still waiting for them to return the holding deposit. I was initially told it would happen immediately, now I'm being told it can take up to 30 days. Nearly 900 of my money that they have.

Cons: See above.

Pros: Staff were quick, efficient and happy !

Cons: Hard to find Gold Car at MXP - more signs prominently located would help.

Pros: All very efficient and straightforward. Staff helpful and efficient.

Pros: Quick check-in and check-out. Reponsive email support.

Cons: Car could be cleaner

Pros: overall goldcar service was ok, i was disappointed that goldcar told me discovercar "full insurance" is not enough had to pay around 200€ more

Pros: Guy on desk was very helpful after a mess with Discover Cars

Cons: Extra payments

Pros: Friendly agent and very helpful.

Cons: Long queue waiting for picking up the car.

Pros: Provided a reduced car upgrade - but only because our original car type was not ready for collection

Cons: Had to wait 1.5 hours to collect vehicle. Large queue.

Pros: Quick and efficient

Cons: Damage to the car

Pros: Drop off was very quick. Price was good too.

Cons: Pickup was very late, 2 hours after agreed time. Wrong snow chains provided with car, this also wasted a lot of time.

Pros: None

Cons: Long wait, rude staff, unexpected bills

Pros: Fast and value for money

Cons: Contract conditions were only in Italian

Pros: простота в использовании

Cons: не приветливые менеджеры при оформлении)

Pros: I didn’t like that I couldn’t pick up a car without credit card

Pros: nothing. Horrible car rental company

Cons: Car wasn't clean, there was no fuel and oil in it when I picked it up. Customer service is really a pain in da ass. 45 minutes waiting and then they say, sorry we can not help you

Cons: Unfriendly staff, impossibility to pay by debit card or contactless. Only credit card, in the year 2021

Pros: Assistance in problematic situation

Cons: Automatic canselation system if flight deviation case and ect.,after 4 hours you loose you reservation,and if you lucky after paying extra huge fee you will get a car.Yes, that traveling suprises.

Pros: I'm a long time customer and I'm happy for everything

Cons: Nothing

Pros: Fare treatment Quick process Good condition of the car

Cons: It's all good

Pros: Quick, easy, fuss free

Cons: All fine

Pros: functional

Cons: had to go in to extend. pain in the ass. car is not in great condition and now has a mechanical problem i need to address

Pros: Except for the high price of car rental, the service was good.

Cons: The high prices of the car rental due to not having a credit card.

Cons: No attempt to try and resolve an issue with credit card type when trying to leave a security deposit. Poor attitude I’m trying to help. Able to take a deposit for petrol on a debit card but not for security as a fall back forcing to take out insurance for more than the the hire car price itself enough though I had taken comprehensive cover Through discover cars. Misleading in both parts

Pros: Not much.

Cons: Pushy with insurance and car had no functional headlights which wasn’t useful to discover in the dark of the italian alps. Meant i was late getting to airport and picked up a penalty for not filling up car which I didn’t have to do because I was fixing the car lights.

Pros: We were provided with the car that was advertised and it was an easy drive.

Pros: efficient return

Cons: additional costs

Pros: Brand new car was nice.

Cons: Could only use a very specific credit card to pay and leave deposit. Not sure what happened here in the end but think they charged me more for using a debit - guy behind the desk didn’t make it very clear. Also got stung with very expensive cross border insurance that wasn’t available to select when making the booking online originally, this was an extra £120 bringing the booking to nearly £450 in total.

Pros: Easy drop off

Cons: Long queue to pick up the car Service was not efficient, only one person Car was not clean, doubt it was disinfected... pushed too hard to get upgrade at the end I don't know what I paid for the car...

Pros: They didnt rent the car to me saying the deal was not made with them but with Discovery Cars. I coundn't pick up, even after staying in the queue for more than 2 hours.

Cons: Nothing. The desk guy was absolutely rude and unprofessional saying to me: "this is too cheap for this car, we cannot rent it". I said I had done the deal with Discovery Car and he replied: "I cannot do anything, they are brokers and not the company, so I won't rent it to you". He canceled the rental and I left with no car. I had to pay way more in another rental at the airport.

Pros: Cost effective courteous service

Cons: They are a scam

Pros: Everything good

Cons: Drop-off was overcrowded and we had to wait for 20-30 minutes, but despite that, everything was ok

Pros: Model of car was exactly what we expected and clean, for a good price.

Cons: The service at the desk was infuriating, rude staff, and took over an hour to pick up the car. The car was very damaged and we were worried that we may get blamed for the damage so had to take a lot of photos.

Pros: Drop off.

Cons: Astronomical additional insurance cost - more than the actual car hire cost itself. Long wait time at the desk.

Cons: Goldcar is only on Terminal 1, therefore journey between terminal was needed.

Pros: Not much

Cons: Old beat up Cars, charged me more than expected, limited options for cars available, agents not particularly friendly and helpful

Pros: Kept the prices

Cons: tried to sell me insurance, scaring me that my crredit card company would not cover any faults, as they would not be giving me any invoice if somethig with the car went wrong and i had to pay for it.

Cons: Desire of the agent to sell the full protection package is annoying.

Pros: value for the money

Cons: slow picking up car

Pros: Time spent picking up the car Time spent picking up the car

Cons: Efficiency of the car rental agents

Pros: Fast and friendly

Cons: Fast and efficient and friendly

Pros: Nothing

Cons: My grievance is that when booking, I asked your agent to make the process as easy as possible for my wife as she is not used to travelling abroad. In response the moron you employ recommended a rental company based in Milan terminal 1 when she arrived at terminal 2. How stupid are your people. Since the service you provided to us in Majorca was equally pathetic I assume you employ idiots and then train any common sense out of them.

Cons: They lost the reservation. It took us 3 hours to finally get a car (they had given ours away, they claimed) only because the manager intervened (we asked for the manager from the beginning, but he waited 2 hours to assist us). He was nice in the end but when you have flown 12 hours and are extremely tired with three sleep deprived children under age 5 waiting for 3 hours to pick up the car, the system is BROKEN.

Pros: NOTHING! Rude, and not helpful at all!

Cons: EVERYTHING! It literally ruined our trip, because then I had to go and wait around at the other rental car counters in the airport terminal, and pay over $500 USD for something that should have cost a fraction of this.

Pros: Nothing

Cons: The hidden fees 1300 euro hold on credit card or must buy full coverage insurance you guys did not say that when i made my reservation wtf. Plus they said 24 hour to get back my refunde and its been 3 days i got nothing. Garbage service. Never again

Pros: Price

Cons: Miserable car! Agents hard-selling insurance and addons, untruthful info, mean attitude.

Cons: No fluids in the window cleaning system. Oil level was low.

Pros: Only issue was return at night

Cons: All worked in end

Cons: The car broke down and the company refused to offer any help

Pros: car in good condition

Cons: 2 hours waiting to get the car ! this seem to be a continuous pattern as when I dropped the car, the queue was the same again. No fuel station at the airport, only 20 min away, this should be highlighted when the car is picked up.

Pros: Nothing.

Cons: Unprofessionalism.

Pros: The car was average. No issues with the vehicle.

Cons: It was a bait-and-switch... the advertised price (the price I booked at) was very low and that's why I chose this car over the Sixt rental that I used elsewhere. When I got to the counter to pick up my reservation, the representative added another €100 for insurance, telling me that I couldn't use the insurance provided by my credit card. He also added flex fuel charges without proper explanation. I wanted to cancel the booking but it was too late at night to find another option.

Cons: A little unclear how a flexfuel option worked and overpaid for the pleasure

Pros: relatively quick

Cons: Goldcar is trying to charge me for a big damage that was alreday on the car, and registrated in docs, when i recieved it. The doc was blanck but their where several damages on the car. Their procedures are not their.

Pros: Original price

Cons: Insurance WAY TOO HIGH !!!!!! I paid $25/day for insurance. My guess - highest price in the world !!!!!!!!

Pros: Only option available at the time we arrived at the airport.

Cons: Pricing differences.

Pros: Despite booking in advanced, a car was denied because I did not have an international driver's license. What year is this, 1960?? I was left hanging in a different country with no concern about my situation (your fault). I was able to walk across the hall and get a great rental at great value. Your loss. Never using this service again.

Cons: Despite booking in advanced, a car was denied because I did not have an international driver's license. What year is this, 1960?? I was left hanging in a different country with no concern about my situation (your fault). I was able to walk across the hall and get a great rental at great value. Your loss. Never using this service again.

Cons: it was much less expensive in Spain

Cons: He was over zealous about trying to up sell me on insurance and in fact was almost threatening about it. He over charged me and I'm having to dispute the charge with my credit card company. My contract from Discovercarhire stated one thing, but the agent charged me $28.91 more than the contract stated. He seemed dishonest, hence I would be much more careful next time when using them.

Pros: Nothing.

Cons: Didn't honor the reservation.