Moventur at Milan Airport Malpensa

Pros: Efficient, Fast

Cons: Was not an easy pick up or drop off - had to call to find out shuttle info and return address

Pros: It was hard to find, and coming from another country landing in Milan airport with not much communication...

Cons: So far it went all well, will see in next few weeks.

Pros: Appalling! Only gave me a 59 minute window (buried at the bottom of the confirmation) with now allowance for delays. Had no replacement cars and hung up on me when I explained the flight had been delayed. Never use agaun

Pros: Nothing

Cons: They had terrible shuttle service, slow, not organized at all and then put 12 people in a van that holds 8. Customer service person was very rude and unhelpful

Pros: Car had several scratches around and inside na outside car was dirty and its smell

Cons: Pick was too busy with o my two staff who were not only dealing with the rent but same time doing other customer services . Too slow

Pros: The lady who handle our case was extremely helpful the various times that we rented a car in Italy. She helped us while we had an emergency, and was super professional and helpful all the way. We will definitely use their service again!

Cons: The other representative who handle one of our renting cases was rude - however, when encountering us face to face she was warmer and helpful.

Pros: It was alright like a standard service.

Cons: The pick up is 10 minutes away from the airport. Which no one explained to me before. I was casually looking around the airport for the office which was not there. I had to call a number and I was explained that the shuttle van will pick me up. I had to find the spot. in Verona Parking is difficult to find. Again parking Is 10 minutes walk from the airport and I had to walk on the dangerous road. If you don’t call the office, you don’t know where it is.

Pros: Friendly and easy

Pros: The attention and the facility of the transfer

Cons: They don't check the car. Firstly the cars, s AACC was broken and we had to change the car thanks to our review . The fuel tanc was not revised. We had to do a video for the pick up and the drop off

Cons: The agent, when we finally found her, was terribly rude and unhelpful. We were not aware that an international drivers license would be required, which should be clearly stated on the reservation form. She was horrible. We finally found another car company and happily rented from them. We would like our deposit money back. What a terrible way to be welcomed into a new country she should be ashamed of herself.

Cons: Moventur car rental refuses to pay back the £800 deposit taken.

Pros: Nothing. The agent was awful and rude. And they stole my deposit 1000 euros

Cons: Rude Thiefs

Pros: It's a scam! They take the deposit as a charge to your credit card and take forever to return it! It's been almost a month since I have returned the car in perfect condition and I still haven't recieved my 900€ deposit back!

Cons: It's a scam! They take the deposit as a charge to your credit card and take forever to return it! IIt's been almost a month since I have returned the car in perfect condition and I still haven't recieved my 900€ deposit back!

Pros: VERY friendly and helpful staff at Moventur Malpensa. Grazie mille.

Cons: Becoming hard. Insist on embossed credit cards...no bank today provides this. Clearly they (Moventur company) hate honouring cheap rentals and heavily push upselling insurance etc to 5 x original rental amount. Paid extra to rent a golf/polo....got some kia rubbish instead...dreadful car (kia picanta?). Felt car sick by it's horrible auto gearbox.

Cons: No chains in the car, even if they are compulsory by law. I had to buy because I was always worry to be stopped and get fined. If they are by law each car should have the chains, and they cannot say that they have no chains left.

Pros: easy to intercept , easy to pick up , straight forward process for drop off.

Cons: the deposit is taken and not blocked but is pretty quick process to have it refunded

Pros: Vehicle was clean upon pick-up.

Cons: I reserved a medium-sized vehicle but was initially assigned a smaller one until I brought this issue to the agent’s attention. When I requested a larger vehicle, I was initially told that none were available. However, after further checking the system, the agent asked me which car I would prefer. The process felt disorganized, as the agent frequently left to assist other customers while still handling my request, leading to a frustrating and inefficient experience.

Pros: I was access to have car and other service after payment.

Cons: They want give me a small car who selected SUV.

Pros: they were very friendly and profession

Cons: no complains

Pros: Process of car receive and car were OK.

Cons: Moventur took deposit 850 EUR at desk, and doesn't send back it for a month after returning the car. Moventur is located outside the airport and need to wait for a shuttle to get to the Moventur parking.

Pros: Nothing

Cons: They charged me a very high fee for full coverage insurance because I don't have an international driver's license, even though I had already booked the car with full coverage. Additionally, they gave me the car uncleaned, with an empty windshield wiper fluid tank, and worn-out wipers

Pros: They do accept AMEX

Cons: nothing

Pros: good service & good cars

Cons: nothing

Pros: The car was dirty and the oil level and display of the car was poor

Cons: The front desk lady was rude and the behaviour was poor however the guy while give the car back was good and took care of us decently

Pros: When we picked up the car the oil light and washer fluid light were on. We were told to just add oil and washer to the car and we would be reimbursed! Still waiting to get that money back. The car was dirty and we had a tire leak and had to bring the car back and pick up the second car!

Cons: We were told by the rental agent I could not rent the car because I had lost my license so my husband would have to rent it. We were charged a fee if $99.82 for an additional driver when there was none!!! The company refuses to refund our money at this time so I will have to keep fighting with them!

Pros: Friendly Helpful staff Reasonable price

Cons: Car always delivered with an issue...no oil....flat tyres...dirty.

Pros: nothing

Cons: waited for more then 2 hr, then I didnt get the car .. they didnt gave me it and I lost my deposit 100€

Pros: They were nice even if swarmed

Cons: Chaotic pick up with Moventur, had to call to get the info on the free shuttle, they weren't answering, once i got there the lady was swarmed. Car's screen projecting the maps didn't work.

Pros: Nothing

Cons: unkind staff, the car given was with faulty tyres, had to change the car.

Pros: Value for money

Cons: On pickup several defect not noted which we had to bring to representatives attention. On return they don't check the car in front of you, you have to leave and wait for their email.

Pros: Nothing at all, absolutely I do not recommend this.

Cons: Very unprofessional service at Moventur at Milano Malpensa. We straight away were told they didn't have any car for us as they were all going to be sold. However our booking was made at least a month before and confirmed. At last we were given a different car, automatic and not manual as booked. The lady at the desk was not helpful at all. On the way back no one was at the desk, a guy outside told us to give him the keys and didn't add anything else. We couldn't check the car with anyone.

Pros: Courteous and efficient

Pros: Car in great condition.

Cons: The instructions at drop off unclear. The drop off staff member barely spoke.

Cons: Very special and professional!

Pros: Price

Cons: The car was not clear

Pros: All went smoothly

Cons: All webt smoothly

Pros: Speedy car pick up, rental price, deposit below 1000 eur and basic insurance included.

Cons: From booking was not easy to find right spot for transfer from airport. Car was having visual damages of exterior all around it.

Pros: Poor customer service. In fact NO customer service whatsoever!

Cons: Everything! Poor service!

Pros: היצירת קשר מהירה ונוחה

Cons: שלא מביאים לך את כל הפרטים של המגכות שהרכב ספג

Pros: Simpathy and professionalism. Very easy to deal with.

Cons: Nothing to mention

Pros: Liked nothing .cause I didn’t have chance to “enjoy “ the service after they cancelled my order and didn’t refund my pre payment

Cons: Company canceled my order when I arrived to the agency because I was late because of flights delays . I had to look for renting in other agency instead with double the price on the last minute . They claimed they don’t have a car for me because I was later by 6 hours . I come they don’t have a car for me , if I could find other cars on other agencies upon landing in Milan They also refuse to return my pre payment

Pros: I didn't find the rental place and they didn't pick up the phone

Pros: trying to help

Cons: The way I was treated when returning the car

Cons: Moventur is trying to scam me out of 325€ for a scratch that was on the car before our rental period began.

Pros: Very polite and efficient personnel. Nice car.

Cons: Slightly difficult to find at the airport, but we sorted it out.

Pros: price

Cons: chaotic pickup: pickup instructions unclear, very long waiting time for the shuttle bus, confusing which shuttle bus (labeled king parking, not moventur)

Pros: Very good service and value for money

Cons: I was asked to give a 900 Euro deposit and although the car has been given back and signed it off on the 23rd July, it is now the 28th and the deposit has not been returned to me which is concerning as I was told the money would only be “frozen”.

Pros: Smooth service, quick pick up at airport

Pros: Car was suitable size for the family.

Cons: Found it very difficult to find the location. Instructions were confusing. Phone number didn’t work. Took over 90 minutes to get through and finally arrange shuttle bus. In the sweltering heat. Awful.

Pros: their service was good your service was extremely bad

Cons: their service was good your service was extremely bad

Pros: The lady at the drop-off was polite. She was the only saving grace for this horrendous experience where Daniel (desk manager on pickup) had the worst customer service outlook. With other customers (2 separate families) prior to us having the same issues. It was quite comical that the service for all customers was that bad! Daniel didn’t care, he or his managers need to be upskilled in client services. Shocking shocking shocking!

Cons: I don’t know why Discover Cars even has a provider with such utterly bad customer service. Daniel, told us he knew how to do his job but provided us with a vehicle that was not order and booked upfront. At least they could have provided a similar sized car for luggage space. I recommend that no one uses Moventur when visiting Milan. Just don’t do it! We also ordered an automatic car and received a manual car. This company seemed to be going out of business.

Pros: The car was very nice. The ease of picking it up and turning it in were great.

Cons: It was challenging to know where to meet the shuttle and what shuttle to take from the airport terminal. That should be better explained in the instructions you receive.

Pros: Value. Check-in was great.

Cons: Opening at 8 am was a problem. No key drop off and agent was late.

Pros: Over 11/2 hours queuing at a Moventur desk . One man handling telephone and paper work - taking approximately 30mintes per customer . On attempting to return the car the Moventur desk was NOT manned at all . We had been told that the desk would be open at 8.00AM - no one appeared by the time that we had to leave to catch shuttle at 8.40 AM Deplorable

Cons: A total lack of any meaningful satisfactory service .

Pros: Friendly staff.

Cons: Quiet slow system.

Pros: very kind and professional

Cons: instructions how to reach the pickup location were not clear.

Pros: Latest models, good location & reliable service, friendly staffs

Cons: Competitive price to return to a different location & very good condition car

Cons: I have to wait more than one hour at the airport for shuttle bus, unacceptable. No clear instructions, not a great communication.

Cons: Car has very long and big scratches down the entire side.

Pros: Very gentile staff

Cons: Car was a bit dirty on the pick up

Pros: Friendly and efficient staff. Can be a bit confusing going from the airport shuttle drop-off to the rental desk.

Cons: Moventur isn't the only agency doing this, but when did it become kind of normal to turn in cars without a full tank of gas? The renter almost always ends up giving away gas he paid for trying to turn in a fuel level near what it was upon pick-up.

Pros: No comments, agent was nice and efficient

Cons: The pick up point is far from the Airport terminal and shuttle does not arrive in 5 minutes but 30

Pros: Nothing

Cons: Everything

Cons: They refused to give us our prepaid car and demanded we have an international drivers license. We even agreed to sign a waiver and they still did not release the car. The other 2 agencies in the building had no problem renting without an international incense and we ended up losing our rental payment and going with a different agency. This company is such a scam. Another customer arrived an hour later than expected and they refused him as well.

Pros: Short time to wait a shuttle, Fast and efficient service

Cons: Unexpected change of drop-off location

Pros: I hope you will contact us so that I can explain to you what problems the company has created for us

Cons: bad service

Pros: Great customer service & nice car. Clearly explained my contract and insurance options. Excellent value for money.

Cons: Time required to return the car could be reduced.

Pros: We don’t mind a car with some minor damage.

Cons: Pickup time was terribly slow. A lot of paper work. The agent worked quickly but his phone kept ringing and he kept answering, making us wait longer even when it was our turn. Arrived an hour later at our destination in the dark.

Pros: Desk service was good and car was good value for money

Cons: Shuttle took 1 hour to show, had to made 10+ calls, they are far and on the return with 3 shuttles there I had to wait over 40 minutes until they filled the shuttle

Cons: They took me double deposit, in the voucher was 70 euros deposit, but they took 150eur. I am still waiting to get it back.

Pros: Everything promised as advertised , well almost everything. Affable agent behind the desk. No undue pressure to purchase additional insurance.

Cons: Not many options for automatic transmission, most Americans want this. It is always a car on the smaller side. Had a low air pressure indicator, which wasn’t addressed but didn’t pose any problems as advised by agent. Could be a problem for some people.