Milan Airport Malpensa (MXP), Milan, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Drivalia at Milan Airport Malpensa

Malpensa - Terminal 1 - MXP T1, 21010 Ferno VA
0039 0 258 580 271
Pick-up instructions
The branch is situated in the arrival hall of Terminal 1. Key box is located in the parking area next to the chek in cabin. The parking area is in "Area C".
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Fiat Tipo STW
June 19, 2024

Pros: Car was great and exactly what I had booked. Agent was helpful and explained everything well to us in English.

Cons: All good.

Estonia
Jeep Compass
June 17, 2024

Cons: there is no point in taking car insurance through an intermediary, but only from Drivalia, since you can only get full insurance through Drivalia, there is no point in paying twice

Malta
Lancia Ypsilon
June 8, 2024

Pros: Overall efficiency. Only draw back was that he car had no reverse camera or sensors. Next time round I'll make sure that the said features are available. They help in no small way in avoiding damaging the car. It's been a while since I rented a car without the said features. I don't think its in your Companies interest to economies on such features

Cons: A bit of a wait to pick-up car which I acknowledge can be inevitable at times

Ireland
Jeep Renegade
June 7, 2024

Pros: efficient handling of the reservation! all perfect!

Israel
Alfa Romeo Giulia
June 7, 2024

Pros: Nothing good

Cons: Really bad, they tried to scam me and claimed that the windshield was broken on a spot smaller than a grain of sand that was there, they wanted to charge me 1250 euros. it was planned, they went out to look, before we got to the car they asked me if I had full insurance coverage and then went straight to the windshield and started looking for the small dot. AVOID THIS COMPANY

Romania
Fiat 500L
June 2, 2024

Pros: Nothing

Cons: avoid this company

Israel
Fiat 500
May 4, 2024

Pros: VERY difficult to find the entrance to "drop off"

United States of America (USA)
Jeep Renegade
April 29, 2024

Pros: Excellent counter service at pickup of the rental car.

Cons: Difficult to contact Drivalia for questions after making the rental reservation but before picking up the car.

United Arab Emirates
Chery Tiggo 7
April 27, 2024

Pros: Nothing - poor service overall

Cons: They tricked me and ripped me off. The car was not assessed properly, all the paperwork was in Italian, and charged me for wheel damages that I did not do and because they did not assess the car properly.

United States of America (USA)
Fiat 500L
April 25, 2024

Pros: Friendly personnel. No hassle.great price!

Cons: Instructions to drop off the car at Linate airport we're terrible. Took me more than 30 minutes to find the place😔

Malta
Fiat 500L
April 17, 2024

Pros: Aside from the size of the car it was perfect.

Cons: Car was a bit too big and much bigger than I asked for.

Australia
Fiat 500L
April 11, 2024

Pros: No fuss no hard sell of extra insurance

Cons: Nothing

India
Alfa Romeo Tonale
April 1, 2024

Pros: Great condition of car.

Cons: Not applicable

India
Jeep Compass
April 1, 2024

Cons: They spuriously charged me for the fuel when it was given full tank. I asked the representative if everything is fine and he said no issues. Also, they have no support once you pick the car. I tried contacting them but couldn’t even find a way to connect.

Finland
Peugeot 208
March 25, 2024

Pros: Smooth and clear service

Cons: The deposit rebound was taking lot of time

France
DR DR6
March 18, 2024

Pros: I got my car rental with very minimal waiting time.

Cons: I had to go back and tell them there was a warning light on. They took long to come take a look and just said it was because of tire pressure. We drove the car with the warning light on the whole week.

United Kingdom
Jeep Renegade
March 4, 2024

Cons: No snow chains were in the car, and we had to buy some for 200 euro

United Kingdom
Jeep Renegade
February 29, 2024

Pros: Helpful after raising my concerns.

Cons: Not exactly the car I booked, but in the end was ok.

United Kingdom
Jeep Renegade
February 24, 2024

Cons: Drop off service qas awful, very poor customer service

Israel
Jeep Renegade
February 20, 2024

Pros: The agents answered kindly all my questions.

Cons: I called 4 times using the phone number provided in the contract, but no one answered

United Kingdom
Jeep Renegade
February 18, 2024

Pros: Very friendly and helpful

Cons: None

United Kingdom
Jeep Renegade
February 17, 2024

Pros: Drivalia at Milan Maplensa Airport are excellent. We never have problems with our Drivalia rentals (the same can’t be said for almost every other company at the airport). I now always book with Drivalia for an easy rental and price if mind.

Cons: Nothing - they are head and shoulders above every other rental company at Milan Malpensa.

South Africa
Fiat 500
January 22, 2024

Pros: Great

Cons: My fuel tank was not full

United Kingdom
Fiat 500L
January 22, 2024

Pros: Very quick and simple

Cons: Maybe helpful to have a map for returning the car as wasn’t sure where to take it.

Lithuania
Jeep Renegade
January 17, 2024

Cons: When the user receives an invoice 3x the price advertised, the experience is ruined.

Panama
Jeep Renegade
January 9, 2024

Pros: I got a Chinese MG suv. The electronics was completely broken. GPS going crazy, air conditioning and heating not working properly. AppleCar connection working sporadically or not functioning.

Cons: The staff was great.

Canada
Jeep Renegade
January 7, 2024

Pros: Everyone was efficient and helpful

Cons: Finding the car rental kiosk was a little hard. But we also were tired from travel. Still a great experience.

Portugal
Jeep Renegade
January 7, 2024

Pros: Booking and pick up was easy and fast. Special thanks to the guys at the pick up area. They are very fast and friendly.

Cons: to pick up the car was a nightmare- I spent 1:20 h waiting the front desk support to finalize the contract just because the system didn’t accepted my zip code.

Netherlands
Fiat 500L
January 7, 2024

Cons: The lengthy three-hour wait and the unanticipated downgrade to a smaller vehicle were the main issues with Drivalia's service, leading to significant inconvenience and dissatisfaction with the overall experience.

United Kingdom
Fiat 500L
January 4, 2024

Pros: Good upgrade good value

Cons: Complex pickup poor software meant delay

Greece
Fiat 500L
January 4, 2024

Pros: Quality of the car

Cons: Pick up and drop off really time consuming

Greece
Jeep Renegade
December 31, 2023

Pros: Nothing

Cons: Drivalia refused to give me car stating UK is not in EU and I don’t have International Driving license despite having a photo card UK license. I then checked the UK gov website , which clearly states that I don’t need IDP to drive in EU. I then went to the same agent and asked me to wait to check with his manager. After 10 mins I went to him again and he said he cancelled the booking and can’t give me the car. I had to book another car through another rental agency, which costed a lot more money

Latvia
Jeep Renegade
December 30, 2023

Cons: Scam with battery. It is impossible to return hybrid car with full battery. They will charge you x10 above market value for ridicoulus amount of electricity, even when gas tank is full.

United States of America (USA)
Peugeot 208
November 14, 2023

Pros: Everything was good

Philippines
Jeep Renegade
November 2, 2023

Pros: Clean car and efficient service

Serbia
Peugeot 208
November 2, 2023

Pros: Nothing, the most unprofessional and incompetent car rental agency I dealt with

Cons: The car broke down within 24 hours and we were left stranded, with the roadside assistance unable to help. We were told we should leave the car where it broke down for another recovery vehicle to pick it up and that we are not entiteled to get a new car until that one was picked up - this never happened before our rental was done (in fact, it happened 1 day after our rental expired, 4 days since the car broke down) and we couldn't get a new car. They also did not provide any taxi

Estonia
Fiat 500L
October 29, 2023

Pros: Competitive price

Cons: They provided Chinese car branded MG that was really bad. No power at all so overtaking or driving in the mountains ac almost impossible, very small fuel tank of 30 liters.

Chile
Jeep Compass
October 23, 2023

Cons: slow process to return the car

United States of America (USA)
Jeep Renegade
October 22, 2023

Pros: Friendly and car was in good condition

Canada
Lancia Ypsilon
October 20, 2023

Pros: quick service, good price

Cons: limited English spoke by the agents in Italy

United States of America (USA)
Jeep Renegade
October 17, 2023

Pros: Easy to pick up, nice car, good value

Cons: Drop off was impossible. NO One knew where to return it. No one answered the phone. Had to pay to park and hike in to find out. Make it clear and easy in the paperwork.

United States of America (USA)
Jeep Renegade
October 15, 2023

Pros: the whole process

Cons: nothing, no issues

United States of America (USA)
Jeep Renegade
October 15, 2023

Pros: The service rep who helped us on the morning of October 3rd at MXP was amazing!! He made our trip - we were exhausted and had slightly over packed. We couldn’t fit all of our luggage comfortably in the Jeep Renegade we selected. I was in tears and exhausted and he pulled a set of keys out of a bag and upgraded us to the next size SUV. If he would not have been so understanding and gracious I don’t know what we would have done. Throughout our travels I was constantly thinking of his kindness!

Cons: N/A

United States of America (USA)
Lancia Ypsilon
October 15, 2023

Pros: The Company sucks..........not to be recommended to my friends

Cons: Drivalia sucks..............,

United States of America (USA)
Jeep Renegade
October 13, 2023

Pros: Rental agent was very efficient. Simply said - we don't have a car for you, next customer.

Cons: poor communication, poor service, did not provide services as expected.

United Kingdom
Fiat 500
October 11, 2023

Pros: We arrived at counter and the two reps were dealing with customers. After about 10 seconds waiting another appeared to deal with us. Excellent.

Cons: Having to do a video of the car, possible body damage. Not a major issue but could have done without.

South Africa
Jeep Renegade
September 25, 2023

Pros: Nothing

Cons: We did not receive our car. We called Drivalia over 15 times to move our pick up time and they did not answer so we lost the car and our money.

United Kingdom
Peugeot 208
September 24, 2023

Pros: Service in Milan was fine

Cons: Service in Verona was awful for the car return. No issues with the car just the representative was incredibly rude and it took a long time to even be acknowledged whilst they talked among themselves. A real lack of urgency which is disappointing since this is an airport location.

Brazil
Jeep Renegade
September 23, 2023

Pros: the queue to pick up the car was long

Cons: nothing

Lebanon
Peugeot 208
September 22, 2023

Pros: The car was great but the only problem was how to charge it the place’s for charging was never found so we had to download another application and use it

Cons: They never answer the phone and they don’t have a clear information how to return the car

United States of America (USA)
Lancia Ypsilon
September 21, 2023

Pros: Everyone was kind . Hassle free experience

Brazil
Jeep Renegade
September 19, 2023

Pros: The car was perfect, and the lady was polite and professional

Cons: The professional lady was rude and not professional.

Israel
Peugeot 208
September 18, 2023

Pros: the front desk agents were very welcoming and helpful

Cons: couldn't find the dropping off location, the address they gave me were somewhere else and we spent like an half an hour to locate the place

United States of America (USA)
Jeep Renegade
September 14, 2023

Pros: The agent in the office at the airport was friendly and efficient.

Cons: No way to contact a person during the car rental.

United Kingdom
Jeep Renegade
September 12, 2023

Pros: Very fast pick up and drop off and modern car.

Cons: Loose USB port.

United Kingdom
Jeep Renegade
September 12, 2023

Cons: Extra charges

Denmark
Fiat 500
September 11, 2023

Pros: super service at the desk

Cons: I ordered pick up in the airport but had to take a shuttle bus anyway

Latvia
Lancia Ypsilon
September 11, 2023

Pros: Communication in person in Milan Malpensa and also in Bergamo (via phone) was efficient, polite and clear

Cons: During the use of car wanted to ask one question, but no one answered the calls (more than 10).

United States of America (USA)
Peugeot 208
September 9, 2023

Pros: Electric car with no cable!!

Mexico
Jeep Compass
September 8, 2023

Pros: simple and fast

United Kingdom
Peugeot 208
September 4, 2023

Pros: Nothing

Cons: The service, the car, the lack of information about how to use electric cars.

United Kingdom
Peugeot 208
September 4, 2023

Pros: No service provided - we attempted to collect the car in the evening booked. We experienced delays and tried to call the desk countless times - no pickup. We returned to the airport the next morning to collect the booking and told it was already reallocated and they couldn’t help us. Awful awful service.

Cons: It was awful - see above.

United Kingdom
Fiat 500
September 2, 2023

Pros: Absolutely nothing.

Cons: My flight was delayed so when I arrived the car hire establishment was shut despite phoning in advance. When I returned the next day I was informed that my car booking was no longer valid despite paying for the car for this time. I was told by discover cars to simply put it on my claim with my airline for late arrival. The airline doesn’t cover this and my claim has been rejected. I then booked a car with Hertz for a similar price. You’re on another planet.

Denmark
Jeep Renegade
September 1, 2023

Pros: det var nemt at få bilen

Cons: men batteri gik død en dag efter det tog hele dagen om at få en ny bil spild af vores ferie

United Kingdom
Jeep Renegade
August 30, 2023

Pros: They are cheap

Cons: Queues to the service desk are over 1-2h long, ladies behind are not polite, at the pick up our car was covered in tree sap, so basically we were given dirty car

Malaysia
Jeep Renegade
August 29, 2023

Pros: Very efficient

Cons: Nothing .

United States of America (USA)
Jeep Renegade
August 28, 2023

Cons: the car was damaged and the agent when we picked up the car did not if pay attention to all the damages, the car had no windshield wiper fluid

Malta
Jeep Renegade
August 28, 2023

Pros: Dropping off and picking up

Cons: As per first comment

United States of America (USA)
Peugeot 208
August 25, 2023

Pros: Did not officially rent car with them since it was only 100% electric. Which was NOT made clear by discover cars and therefore had to forfeit the rental since fully electric was not suitable for trip purposes. Drivalia was very pleasant to work with and accommodating despite the problems.

Australia
Fiat 500
August 23, 2023

Pros: Not much at all - Drivalia should not be offering the small electric cars like the one we got with the terrible mileage on autostrades and mountains and difficulty in finding fast chargers.

Cons: The choice of car was terrible. The initial support around using an electric charge card and mileage issues was terrible. Customer service was terrible. It wasn’t until we got really good help from Vittoria at the Drivalia desk at Fiumicini Airport BUT we had to drive out there twice because they were too busy to answer phones. What a waste of time and money!

Canada
Jeep Renegade
August 23, 2023

Pros: Nice and clean car with very nice customer service.

Cons: Asked for a hybrid car and they have arranged it for me

United States of America (USA)
Jeep Renegade
August 21, 2023

Pros: Bad, bad service. Never again!

United States of America (USA)
Fiat 500L
August 19, 2023

Pros: Cleanliness of the car and efficiency of the front desk

Cons: I was delivered the car without a full tank of gas, however on the contract there was written “F”, as in full. I need to contact the company to get a partial refund. I took a picture of the dashboard when I took possession of the vehicle and I will provide it to the rental company

Canada
Jeep Renegade
August 18, 2023

Pros: Very friendly at pick up.

Cons: Return of the car was a little difficult. We did have to go back to our hotel to pick up our contract as we had left it there and needed it for the return. This was our fault. However, from the beginning of our arrival at the return desk, the agent was not very friendly, did not seem to be interested in helping us. But I guess we all have our bad days and let’s hope this was just one time.

United States of America (USA)
Jeep Renegade
August 16, 2023

Pros: Wind washer fluid was not there

United States of America (USA)
Jeep Renegade
August 14, 2023

Cons: I missed the 1 hr window for pickup. It is very difficult to hit a 1 hr window when coming from a plane and going through immigration. I had to wait 2 hrs for a car to be available although it seems the car was always just sitting in the car lot. Apparently it was brand new and had never been driven before. I can't help but think they are intentionally unhelpful. This was happening to half the people trying to take cars out.

United Kingdom
Fiat 500
August 14, 2023

Pros: The car did not have Aircon as promised and would not go into 6th gear.

Cons: Took very long to be served.

Spain
Fiat 500
August 10, 2023

Pros: Great price and a brand new car

Cons: Gas was not full. Was told to return it to pretty much any level of gas and that it would be fine (very confusing). Drove 5 minutes and the gas went down 1 more bar so I returned it to that level (out of politeness since I was told to bring it back pretty much empty if I wanted to). Got charged for gas service to fill it up....now I submitted a claim. Unnecessary headache when it was their fault in the first place.

Italy
Jeep Renegade
August 7, 2023

Cons: 1) the car was hybrid but they did not give is the charging cable 2) the screen to use Google Maps in the car was not working properly 3) they added an additional drive in the quotation, despiste we have never used the additional driver they charter is the full amount

United States of America (USA)
Jeep Renegade
August 6, 2023

Cons: I think they have my e-mail incorrect.So I didn’t get any receipt from them .Would you send them my e-mail

United Kingdom
Fiat 500L
August 5, 2023

Cons: Cancelled reservation after one hour delay

United States of America (USA)
Jeep Renegade
August 1, 2023

Cons: Parking garage tough to navigate. No assistance provided. Car was not washed

Denmark
Jeep Renegade
July 30, 2023

Pros: Horrible. “Its your own fault when you take a plane in The evening”. That sums it up pretty Well.

Cons: Everything.

Australia
Jeep Renegade
July 27, 2023

Pros: Customer service very good and pleasant and helpful

Cons: Having to catch a bus to a different terminal late at night to collect car.

United States of America (USA)
Fiat 500
July 27, 2023

Pros: They were honest with us, even though we had mistakenly rented an electric car which we thought was gasoline powered.

Cons: They didn’t include the most necessary items, such as a power cord to charge the car with.

Denmark
Fiat 500L
July 27, 2023

Cons: Slow manual paper based check-in. Rude and/or apathetic staff. Got the wrong category car.

United Kingdom
Jeep Renegade
July 26, 2023

Pros: Great cars, good price and full Insurance cover in cheaper price.

United States of America (USA)
Lancia Ypsilon
July 24, 2023

Pros: there is no service, that is the reason of my score

Cons: everything

United Kingdom
Jeep Renegade
July 24, 2023

Pros: ,

Cons: Contact number for agent never worked, called 15 time no answer, what if there had been an accident, info says to call the same no that's not answering

Cyprus
Jeep Compass
July 22, 2023

Pros: The front wind screen was broken and we fixed it by ourselves since the day of the pick-up was raining

Cons: Its being five days passed from the day of the drop-off and we still havens received the security deposit back

Norway
Fiat 500
July 20, 2023

Pros: Nice service person when we picked up the car.

Cons: The car was not checked for charging issues on the batteri, nor filled up liquid for the Windows shilds.

Canada
Jeep Renegade
July 20, 2023

Pros: Staff was friendly and efficient.

Cons: Tried to phone to see if I could drop the car off at another airport but calls were never answered.

South Africa
Jeep Compass
July 19, 2023

Pros: We received an automatic vehicle even though we booked a manual - we were very grateful for that. The Drivalia team was very friendly and helpful.

Cons: The employees at the vehicle pick-up and drop-off point (not the rental office), was not friendly and also not helpful when we had a question. We seemed to irritate them.

United Kingdom
Lancia Ypsilon
July 16, 2023

Pros: Information about how to bring the car back and where to buy petrol.

Cons: I didn't realise that they were in the wrong terminal - but that's my fault!

Finland
Lancia Ypsilon
July 13, 2023

Pros: The main service desk personnel was effective and polite

Cons: The personnel at the car release and return point was rude and uninterested. The car was dirty, had low fuel and had damage that was not on the report card. When these were pointed out the attendant didn't even leave its desk and just made some scrabbles in the card. The car had issues with tire pressure, we called the service desk several times and nobody answer. We contacted road assistance and mobility stores and only few answered but said they could not help us. HORRIBLE

Lithuania
Fiat 500L
July 11, 2023

Cons: We get the car after 2 hours waiting in line. We arrive at the time 10.25 p.m., and the stuff in Drivalia was not prepeared for this job . We , familly with 2 kids get the car only 12.40 a.m

Czech Republic
Jeep Renegade
July 11, 2023

Pros: Time spent dropping off the car.

Cons: Time spent picking up the car. Long waiting time to receive the car. If only they had one more person at the counter this be resolved. Car wasn't cleaned.

United States of America (USA)
Fiat 500
July 10, 2023

Pros: Once you found the rental checkin and out, at the time of day we did it, it was good.

Cons: Car tire pressure warning came on and he car doesn’t go very fast without sounding like it was rattling. The windshield wipers were also bad.

Finland
Fiat 500
July 9, 2023

Pros: - Cheapest option on market. - Brand new car (2500km) with zero damage. - Pickup 15min with no push for hidden fees or extended liabilities. - Closest location to gates - Option to choose from available vehicles within class, including the exact model that was reserved. - Reservation on card only 400, cleared within two days of picking up car. - Return in 2 min including very superficial damage review and signed confirmation by garage staff. This is how you run a rental.

Cons: Some standard paperwork at the counter could be automated, address etc entry.

United States of America (USA)
Fiat 500L
July 7, 2023

Cons: The car brand was very cheap. Very underpowered vehicle.

Kazakhstan
Fiat 500L
July 6, 2023

Pros: Price

Cons: 2 counters. You get sent from one to the other. You have to give all your data again.

Australia
Fiat 500
July 4, 2023

Pros: what service? Took my car, had no alternative available and claimed my entire deposit

United Kingdom
Fiat 500
July 3, 2023

Cons: Had a flat tyre while driving between two destinations. Replaced it with the spare and contacted Drivalia, who advised there was a Drivalia location in La Spezia who would be able to exchange our car for a fresh one. Tried calling the La Spezia location: nobody picked up the phone, but had no other options. When we got there it turned out the Drivalia location had no cars, and had to get the flat tyre replaced ourselves with no help from Drivalia at all

Australia
Fiat 500
June 30, 2023

Pros: Good service, friendly staff, efficient.

Cons: The instructions for returning the car were wrong... and it took me 45mins to find where to return it. More signage is needed at Malpensa airport pointing down the hill, to the entrance. I went around and around for 45 minutes. It says stay right ... but everything about finding the location is Left!

Luxembourg
Jeep Renegade
June 30, 2023

Cons: Hello the only issue is that we left a tablet in the car and nobody got back to us since next week...

United Kingdom
Fiat 500L
June 29, 2023

Pros: Staff were professional at all times.

Cons: The car didn’t have a sat nav fitted. I know it didn’t promise one and that you can pay to hire one; but these things are cheap to buy and should really be part of the hire. Apple Play was also unavailable. Not a disaster but just makes the company look tight fisted.

Latvia
Fiat 500L
June 27, 2023

Pros: Very easy. Good service

Estonia
Jeep Renegade
June 26, 2023

Pros: Quick, clear, good car.

Israel
Maserati Levante
June 21, 2023

Pros: Professional service but expensive

Cons: The payment for the extra insurance

United States of America (USA)
Fiat 500L
June 16, 2023

Cons: Had to wait an hour to get my car eventhough I specified the pick up time, and, once in the lot, it was evident that there were plenty of vehicles

Czech Republic
Fiat 500
June 16, 2023

Pros: They charged us for not fuel tank eventhough it was full! Now, we are trying to get our money back. Very dissutisfied with this behavour. The problem is that we returned our car bevore opening their office, maybe bacause this, now they trying to cheat us. Already made complain, now waitting for reply?! :(

Australia
Fiat 500L
June 7, 2023

Pros: Great service

United States of America (USA)
Jeep Renegade
June 1, 2023

Pros: Not much

Cons: A/C did not work. Defrost did not work.It was a hybrid car but the battery was at 1%(empty) when received.In Milan pick up make me wait long time at counter because employee was training another new employee.Car was not clean with food spot on seats. Cables and tools were left in the back seat.When I complained at return in Venice the employee told me to complain in Milan.Etc.,Etc.

United States of America (USA)
Jeep Renegade
May 31, 2023

Pros: Good service. Good value.

Cons: Due to an early morning return, I was unable to return the car with a full tank of gas (could not find an open station nearby). The tank was half full and I understood that I would be responsible for the difference. The bill for them to refill the tank however was $76 (including service fees, VAT, etc) for approximately $25 gas. That seems rather extreme.

Portugal
Fiat 500
May 31, 2023

Cons: Very bad service! I resedved a Fiat 500, and they gave me a Panda without air coditioner, also after I refuse cause I had to do 250 km in that day, with 31º C... It was the first time that it´s happened!

United States of America (USA)
Jeep Renegade
May 30, 2023

Pros: The car worked, and was cheap.

Cons: I requested a manual transmission, and was told I could have an automatic when I arrived at the counter. What I got was neither, it was a plug-in hybrid, which is of no use when you're traveling, as there is nowhere to plug the damned thing in. Thus I was shackled with a sluggish car with a tiny tank, meaning daily if not multiple visits to a gas station in a single day.

Hong Kong
Jeep Renegade
May 29, 2023

Pros: The car has many scratches and dents

United States of America (USA)
Jeep Renegade
May 25, 2023

Pros: Car was clean, cute and was perfect for the narrow streets and s turns. For 4 people & luggage kind of tight, but we Americans are used to big SUV’s!!!

Cons: One of the agents (female) was downright rude. Another agent took over and he was perfect.

Canada
Jeep Renegade
May 24, 2023

Pros: Nothing, other than the price

Cons: The rep was rude, made us wait 2 hours after travelling all day, the people in the garage did not show us what kind of gas to put in the vehicle nor did they show us anything about the vehicle, very stressful.

Hong Kong
Jeep Renegade
May 23, 2023

Pros: quick and responsive

Cons: the staff are too tired at the pick up counter

United States of America (USA)
Lancia Ypsilon
May 21, 2023

Pros: Nice staff, nice car, easy check out

Norway
Jeep Renegade
May 21, 2023

Pros: Easy pick up and delivery. Good value

Cons: The car had one spill in the luggage trunk. Would have been easy to clean before pickup. Representative only walked around outside with me when picking up.

United Kingdom
Fiat 500
May 19, 2023

Pros: Easy to find - in the terminal

Cons: Seems to take a long time to go through the documents on arrival - would like the opportunity to upload in advance

Israel
Fiat 500L
May 19, 2023

Cons: I ordered 2 baby chir and they have only one and one buster

Australia
Fiat 500
May 17, 2023

Pros: Efficient and organised pick up in Milan

Cons: Drop off in Napoli was a bit confusing

United States of America (USA)
Jeep Renegade
May 17, 2023

Pros: Very easy process

Cons: The return of the car in Venice was to a location a mile or so from the airport. They need better signage or instructions on where to return

Canada
Lancia Ypsilon
May 15, 2023

Cons: Spent 2 hours at 3am looking for drop off point at Venice airport and found out there is not one at airport

Israel
Lancia Ypsilon
May 14, 2023

Pros: The pickup and the drop of the car where extremely fast. We got an upgrade free of charge

United Kingdom
Fiat 500
May 12, 2023

Pros: Car was okay even though it wasn’t the initial car we wanted. The car we initially got was parked in such a tight spot we couldn’t get it out and they gave us another car instead.

Cons: They don’t answer the phone and no clear instructions of dropping off at Bergamo airport. We almost missed our flights because they didn’t answer all day!!! Our drop off was 9pm and the office is supposed to Closed at 11pm. We called at 5pm, 6pm, 7pm, 8pm all the way up to the drop off time. We found it so hard to find as there were no Clear Instructions Given like there was for pick up. (We picked up and dropped off at different airports)

Israel
Jeep Renegade
May 11, 2023

Pros: Everything was fine, good friend Ted.

Russian Federation
Fiat 500L
May 10, 2023

Pros: Good new clean car

Armenia
Jeep Renegade
May 10, 2023

Pros: Proffesionalism

Cons: I like everything

Egypt
Jeep Renegade
May 4, 2023

Pros: Ease of picking uo the car.

Cons: Agent told me to give back the car with Fuel as I got it, I returned it with more Fuel as it was only 3/4 Full and I filled the tank the night before returning it but consumed some gaz from my place of stay in downtown Rome to the airport, I was surprised to be charged 34€ extra???

United Kingdom
Fiat 500
May 3, 2023

Pros: Hard to say, called them 140 times to be answered once.

Cons: Unable to reach anyone on the phone, lots of misinformation

United Kingdom
Fiat 500L
May 3, 2023

Pros: Nothing. Chap was rude and unhelpful

Cons: Nothing. Didn’t take Amex so left me stranded without any other options. Overall a poor and inflexible service

Israel
Alfa Romeo Stelvio
May 2, 2023

Pros: nothing

Cons: everyiting

Israel
Alfa Romeo Stelvio
May 1, 2023

Pros: The price was tempting but ultimately not worth it because of the company's service

Cons: Luckily the car was only broken into and not stolen or I got stuck, for 4 days no one answered, only emails without a practical solution, this service is below all criticism, I will never recommend such a company that when the truth is they do not answer or solve a problem.

Greece
Fiat 500
April 30, 2023

Cons: It was unclear where to park the car at the Bologna airport. The address provided was wrong

United States of America (USA)
Fiat 500L
April 29, 2023

Pros: Eventually after a service attendant at a gas station yelled at me about a key I was able to drive the car on GPL which is about 1/3 of the price of a regular gas

Cons: When picking up the car, the clerk was busy joking with her colleagues and only told me not to put diesel in the tank. Never mentioned anything to drive on GPL. So for the first 1200 km or 750 miles I spend about $ 120 more on gas than if I would have driven on GPL

United States of America (USA)
Lancia Ypsilon
April 29, 2023

Pros: We flew in very late due to flight delay; after a very long flight; it was close to 23:00 closing time. The agent was great helping us get a great car (upgraded) and we were quickly on our way. Return was a breeze

Israel
Fiat 500L
April 9, 2023

Pros: Nice and fast representatives

Cons: Not enough parking space at drop off at nighr

United Kingdom
Jeep Compass
April 4, 2023

Cons: Instructions for finding fuel and drop off on return were inaccurate. Made dropping off the car stressful. I was told the car had winter tires, but I’m not sure it did, they didn’t seem to have three peak markings.

Lithuania
Fiat 500L
March 29, 2023

Pros: they did not rent a car with a EU debit card, for EU citizen. Budget was a nicer company and rented a better car for the same price with debit card.

Cons: they did not rent a car with a EU debit card, for EU citizen. Budget was a nicer company and rented a better car for the same price with debit card.

Finland
Fiat Tipo STW
March 23, 2023

Cons: They did not know how to install baby seat.

Israel
Jeep Compass
March 16, 2023

Pros: היה שירות מצוין אדיבות ומקצועיות ומחיר הוגן לרכב ששכרנו.

Cons: חשוב לציין כי יש לשפר רק את תהליך קבלת הרכב ושקיפות של מצב הרכב אותו קיבלנו. אנחנו דאגנו שהנציג יכתוב את הפגמים שהיו לרכב במועד קבלת הרכב.

United States of America (USA)
Jeep Compass
March 13, 2023

Pros: Need to make a big effort how to get to you.

Cons: Also the car didn't have water cooler . Luckily one of our group new about mechanic. The car should have be ready for rental

United Kingdom
Fiat 500L
March 12, 2023

Pros: Helpful staff

Canada
Lancia Ypsilon
March 7, 2023

Pros: Car agents at the desk were professional. Service was good. Pick up and drop off went well. Vehicle was in good, clean condition. Drove well. No issues.

Canada
Fiat 500L
March 6, 2023

Pros: Nice clean vehicle

Cons: 2 weeks after the return of the vehicle I am still waiting on m deposit of $800

United Kingdom
Fiat 500
March 4, 2023

Pros: Couldn't fault it.

Cons: Nothing

United Kingdom
Fiat 500
February 26, 2023

Cons: Lack of clarity. Slowness at collection and drop off. Poor customer service.

United Kingdom
Jeep Renegade
February 21, 2023

Pros: Steering on the car was not good and was worse on our return. Quite scared driving at points .

Cons: Rerun of car was chaotic no spaces, we were accused of stealing / loosing a charging cable. Very unpleasant.

United Kingdom
Fiat 500L
February 19, 2023

Pros: Easy, plus pleasant staff

Italy
Fiat 500
January 30, 2023

Pros: Friendly and efficient staff.

United Kingdom
Lancia Ypsilon
January 29, 2023

Pros: The overall service was quick and efficient.

Cons: One thing - and it is to do with Malpensa Airport more than Drivalia - but the signing of the return was particularly poor. and so the drop-off took a lot of finding.

Greece
Jeep Renegade
January 25, 2023

Cons: Δεν κοβετε τιμολόγιο με την αξία της παροχης. Η εταιρεία που μου ενοικίασε το αυτοκίνητο, οι υπάλληλοι που μας εξηπηρέτησαν δεν μίλαγαν καλά αγγλικα με αποτέλεσμα να μην μας δώσουν σωστές οδηγίες παραλάβης του αυτοκινητου. Στην επιστροφή του αυτοκινήτου πάλι δεν ήταν αναλιτικές οι οδηγίες με αποτέλεσμα το πάρκιν ήταν παρα πολύ μακρια και γυρίσαμε με τα πόδια απόσταση πάνω απο 30 λεπτά μεσα στην νυχτα και στο κύο.

Israel
Lancia Ypsilon
January 22, 2023

Pros: Excellent location and service

Cons: nothing

Greece
Jeep Compass
January 10, 2023

Pros: Πολύ καλή σχέση ποιότητας - τιμής, καινούργιο αυτοκίνητο, εύκολη διαδικασία και χωρίς κρυφές χρεώσεις!!

Cons: Δύσκολα τους βρίσκεις στο τηλέφωνο, αρκετή αναμονή μέχρι να πάρεις το αυτοκίνητο και δεν υπήρχαν τα παιδικά καθίσματα που είχαμε συνεννοηθεί

Israel
Jeep Renegade
January 7, 2023

Pros: The car was excellent, and new only 15,000 km,

Netherlands
Jeep Compass
January 5, 2023

Pros: After more than one hour spent trying to solve the rent problem, finally a worker heard us and helped to solve the problem.

Cons: The first employer simply denied the renting because the credit card wasn't issued in the same country we live, but we never heard about this requirement. There was no good will to help at all.

United States of America (USA)
Jeep Renegade
January 3, 2023

Pros: A mid-size car that was great to drive and at a reasonable price.

Cons: Took way to long to find the car and get out of the garage. The garage was jammed with cars and the agent had trouble locating our rental car.

Greece
Jeep Compass
January 3, 2023

Cons: Nobody explained me the operation of the car in Milan

United Kingdom
Jeep Renegade
January 3, 2023

Pros: Nothing.

Cons: Staff were rude Unclear regarding credit card so could not rent car, lost £70 and had to find another agency to rent from.

Bahrain
Jeep Compass
January 1, 2023

Pros: Nothing I liked - most inconvenient car rental experience ever in my life.

Cons: Everything is bad about them, made me wish I never decided to travel to Italy.

United Kingdom
Fiat 500L
December 31, 2022

Pros: Very helpful agent, worked as quickly as she could.

Cons: 45 min queue as only one agent. About 6 pickups in front of us. Could have done with another agent.

United States of America (USA)
Fiat 500
December 13, 2022

Pros: Everything

Cons: Nothing

United Kingdom
Fiat 500
December 10, 2022

Pros: Da little concerned about tyre pressure as a tilting warning symbol flashed intermittently.

Kenya
Jeep Compass
December 3, 2022

Pros: the representative at the Milan Malpensa desk was nice and easy to receive the rental car.

Cons: Had an issue where I could not refuel the car. I could only get proper support during office hours (Weekdays). I dropped the car off to a different location to avoid running out of fuel, but the offices and call support did not communicate internally on the issue and that I have dropped of the car which prolonged the process of ending the rental contract.

Brazil
Fiat 500L
November 28, 2022

Pros: Everthing ok!

Cons: Nothing

Israel
Lancia Ypsilon
November 23, 2022

Pros: The car is good.

Cons: They give you a contact phone number but they rarely pick up the call. I had to physically get to their office for questions. Furthermore, they charge 700% the daily price if you choose to extend the rental beyond the Discover booking date. Even when you call their 24 hour emergency phone number - there is no one answering.

Ireland
Fiat 500
November 13, 2022

Pros: Spotless car.

United States of America (USA)
Fiat 500L
November 7, 2022

Pros: The new cars

Cons: The parking inside the airport. Was a nightmare to find out the place and was more difficult to find a stall to park the car. This company needs a better place to do business instead to be in a very busy airport. Anyway I will not lease a car inside any airport.

United States of America (USA)
Fiat 500
October 28, 2022

Pros: I made a mistake... ordered a car the day before for 12 days on vacation.. the lady behind the counter quickly found me another car ! Great customer care .

Canada
Jeep Renegade
October 25, 2022

Pros: Great car friendly staff

Cons: When I returned the car, which was a hybrid, the agent had me declare that only one wire was in the car. WhenI picked up the car the agent ddid not show me the wire or it worked

United States of America (USA)
Jeep Renegade
October 24, 2022

Cons: Car was hybrid (came with 2% charge and attendant didn’t understand it) and cables to charge took up room. Also lack of GPS.

United States of America (USA)
Fiat 500
October 19, 2022

Cons: I needed to cancel my reservation and I couldn’t reach anyone on the phone

Israel
Lancia Ypsilon
October 11, 2022

Pros: Nice car. Quick return

Cons: The charge i got for refuling. I came with half tank but charged for full tank of money. Some vat and filling charge

United States of America (USA)
Fiat 500
October 11, 2022

Cons: we did not realize we had rented a fully electric car. When we were told we said we were not aware of this and were worrid about finding charging stations. The gentleman didnt really give us the option to change and told us it should be easy to find a charging station and only took 30 minutes to charge the car. It was not easy and we spent a really long time one day finding charging stations. we had to cancel our plans and forfei tours we had already paid for to drive an hour to find a charging

Ireland
Lancia Ypsilon
October 5, 2022

Pros: Radio and plug in car play was locked and they left mote with the security code to unlock it and I had to wait 24hrs “car should be on all this time”to reinsert the code which was wrong . I requested car seat on the initial booking and when I arrived there was no availability and I had to buy one second day and through it away when I finished. Also no refill in the window cleaner tank

Cons: Nice representing people in the airport office

United States of America (USA)
Alfa Romeo Stelvio
October 2, 2022

Pros: Very affordable price

Cons: Drop off in rome airport was tough to find

Australia
Fiat 500
September 30, 2022

Pros: They gave me a upgrade. Also very friendly staff

United States of America (USA)
Lancia Ypsilon
September 30, 2022

Pros: Overall I thought they did a good job

Cons: There we're virtually no signs when you arrived at the airport about where to take and return the rental car. It made it extremely frustrating and while it was not Leasys's fault, I'm much less likely to rent a car again in a foreign country because this seems to happen a lot.

United States of America (USA)
Lancia Ypsilon
September 30, 2022

Pros: Fast service no hidden cost and good cars

Sweden
Fiat 500L
September 29, 2022

Cons: Didn't talk any good English, was hard to understand how to return the car. But we figured it out ourselves and they didn't complain.

United States of America (USA)
Fiat 500
September 16, 2022

Pros: Clean car

Cons: Drop off was a nightmare! No signs, no guidance, and when we finally found someone to talk to he was rude and wouldn’t be bothered.

United Kingdom
Lancia Ypsilon
September 13, 2022

Pros: Generally satisfied

Cons: Unfortunately, a power cut in the office slowed things down

Canada
Fiat 500
September 12, 2022

Pros: Don’t pick up there pho

United Kingdom
Jeep Renegade
September 9, 2022

Cons: Car was awful to drive. Worse hire car I've had. Leasys then tried to charge me for petrol/gas even though I literally filled up 3 minutes before dropping it off at the gas station at the airport. I've filled a complaint and they haven't responded to me. The car had a lot more damage when picking it up then the rental agreement stated so check your car thoroughly. Wasn't told how to drop it off at a different airport so that took ages too. No employees present at drop off, had to walk to arrival

United Kingdom
Lancia Ypsilon
September 7, 2022

Pros: Really good pick up and drop off - one of the best I have experienced, and I rent a lot of holiday cars. I would actively look to book with this company again

Cons: Nothing at all. Booked with them even although they were more expensive, they were still excellent vfm.

Israel
Fiat Tipo STW
September 6, 2022

Cons: 1. No one came with me to the car to show me how to handle it and that there are no issues. 2. There are no sighns on return and it took us 4 rounds around the airport to find the place where to return the car.

United States of America (USA)
Fiat 500L
September 1, 2022

Pros: Professional, quick and located in the terminal.

Cons: I got a smaller car Fiat 500x vs Fiat 500L. They told me it wad the same size. The trunk space was smaller and we barely fit the carry on luggage.

United States of America (USA)
Jeep Renegade
August 28, 2022

Pros: Great experience overall Easy to pick up and return Brand new car in great condition

United States of America (USA)
Fiat 500
August 25, 2022

Cons: The car was supposed to be a smaller vehicle as some roads are not the widest and I had to change course a few times

Portugal
Fiat 500
August 21, 2022

Pros: efficiency on the booking at the airport and the fact that didn’t try to sell extra services (insurances)

Cons: Cleaning of the car and a little bit of confusion on the drop of the car

Netherlands
Jeep Renegade
August 14, 2022

Pros: Good location of the desk and car pickup point. Overall good service

Cons: Lady at car pickup was rude. She was not friendly at all

United Kingdom
Jeep Renegade
August 13, 2022

Pros: No hassles

Cons: nothing

United States of America (USA)
Fiat 500
August 11, 2022

Pros: Nothing. You’re clueless

Cons: Everything. You managed to fail at every chance. Epic perfection

Denmark
Fiat 500
August 11, 2022

Pros: Fine service

United Kingdom
Fiat 500
August 9, 2022

Pros: Leasys were excellent. Walked straight in and it was all done in ten minutes. Slightly lower score on the drop off but only because it was 6 in the morning and I couldn’t find the spot.

Israel
Fiat 500
August 8, 2022

Pros: כלום זהירות

Cons: השרות , חוסר אינפורמציה

Ireland
Fiat 500L
August 4, 2022

Pros: very pleasant young man dealt with my pick up, clear instructions no fuss and transaction took minimal time to complete

Cons: very tight parking spaces in airport carpark and very few spare spots to return car

Israel
Fiat 500
August 2, 2022

Cons: Signs leading to leases co. drop off locations in Malpensa airport isn’t too clear My request to have a cross border authorization comes have been asked only from the next working day and not immediately over the counter upon arrival

United Kingdom
Jeep Renegade
August 1, 2022

Cons: As a minor point. the car was meant to be received by me with a full tank of fuel but was only 7/8ths full. On return we left it also with 7/8ths full and explained to Leasys without problem.

United Kingdom
Fiat 500L
July 19, 2022

Pros: friendly and good counter staff at the airport and gave me all the information i needed and expliained everything

Cons: the car had some damge to it so it took a while to mark everything on the sheet also some of the interior was dirty and some bits were damaged that weren't reported to me

United States of America (USA)
Fiat 500L
July 4, 2022

Pros: Friendly, efficient, easy

Cons: Didn't have model of car I expected to rent, but alternative was fine

United States of America (USA)
Fiat 500L
June 21, 2022

Pros: Quick and easy transactions for pickup and dropoff

Cons: Leasys was near impossible to get a hold of when there was a serious issue with the car. I spent 2 days and 40 phone calls to Leasys and Discover Cars to finally get the battery replaced (which I had to coordinate) - during those 2 days I was stranded with a 1 and 4 year old in the middle of no where in Italy.

Canada
Jeep Renegade
June 18, 2022

Cons: Car broke during rental. No assistance or support. Case still outstanding.

United Kingdom
Jeep Renegade
June 15, 2022

Pros: The car and service was excellent.

Iceland
Jeep Renegade
June 2, 2022

Pros: Easy service minded and did not try to upsell anything to you. Quick easy and great service.

Cons: Same as above👍Super friendly good staff

United Kingdom
Fiat 500L
June 2, 2022

Pros: Easy to use

Cons: Did not get car advertised. Made an issue about a tiny scratch (2 cm long) on one side of the car that was probably there when I collected it. Also had full insurance with discovery. Not been informed yet if they are going to claim for it.

United States of America (USA)
Lancia Ypsilon
May 26, 2022

Pros: Good service at pickup

Cons: Not clear instructions at drop off

United Kingdom
Fiat 500
May 9, 2022

Pros: Collection was excellent and reception desk team were very friendly and helpful. Car was brand new and completely spotless

Cons: The return at Bologna airport was sadly not as good. No signage about where the returns desk was located. All other companies had desks in the car park whereas we had to go back to rental collections to return. The desk was unmanned and we were left waiting for 5-10 minutes until we called the number and someone turned up.

United Kingdom
Jeep Renegade
April 25, 2022

Pros: Easy & quick.

Cons: Not fluent English & car had an issue with rear parking sensors.

Denmark
Fiat 500
April 19, 2022

Pros: The last car had many injuries

United Kingdom
Fiat Tipo STW
April 15, 2022

Pros: We book in Milan often and there is always an issue with the car hire - not with Leasys - they are great with no hassles. How car hire should be. Top marks 👍

Cons: Nothing

United States of America (USA)
Fiat 500
April 5, 2022

Pros: they promptly replaced a car that shouldn't have been offered for rent in the first place

Cons: original car rented had tire pressure monitor on and bold front left tire below the legal limit. Their quality control should have caught this and not made the car available for rent

Greece
Jeep Renegade
March 29, 2022

Pros: Provide exactly what was ordered.

Cons: Did not accept my Diners Card.

United Kingdom
Fiat 500L
March 22, 2022

Pros: Polite staff and very efficient

Cons: That they gave us a smaller car than agreed and could not change it

United Kingdom
Jeep Renegade
March 20, 2022

Pros: Fantastic company!!

United Kingdom
Fiat 500L
March 15, 2022

Pros: Improved response from company to support me following an accident

Cons: As above

United Kingdom
Fiat Talento
February 23, 2022

Cons: The car was extremely damaged but the biggest problem was the lack of winter tyres. I even asked at the time of collection and the service agent at Leasy's said it had winter tyres on. When I was driving in poor conditions with ice and snow (not enough for the chains provided), it was dangerous and I had a family of 6 in the car.

United Kingdom
Jeep Renegade
February 9, 2022

Pros: Great front of house when getting keys, completely miserable individuals in the garage collecting cars, they let the rest of your great team down

Jersey
Jeep Compass
February 1, 2022

Pros: Absolutely horrific and some of the most ignorant staff I have ever encountered

Cons: Not enough space for our bags despite being advertised as being able to cater for 2 large bags

United States of America (USA)
Jeep Renegade
January 5, 2022

Pros: Standard rental experience/ nothing special.

Cons: The rude staff in the Malpensa pick-up / drop off area.

United Kingdom
Jeep Compass
December 30, 2021

Pros: Easy pick up

Cons: Difficult to find return location in Rome Termini, not clear instructions.

Bahrain
Alfa Romeo Stelvio
December 3, 2021

Pros: Simple and straightforward not like other EU brands. Once you turns come they are quick, the it took was to queue, waiting my turn.

Cons: Nothing

United Arab Emirates
Maserati Levante
November 21, 2021

Pros: They are super easy to pickup the car but it was so difficult for me to contract them to extend more one night

Cons: The car and service

Israel
Alfa Romeo Giulia
September 30, 2021

Pros: Clean car and perfect state of car. Fast and friendly service.

Israel
Fiat 500L
September 22, 2021

Pros: Good rental company.

Cons: Fule tank was not really full...

United Kingdom
Jeep Renegade
September 2, 2021

Pros: Staff not trying to sell you anything, very professional.

Cons: On 2 occasions the fuel tank was not entirely full on pick up although paper were stating it was

United States of America (USA)
Fiat 500
July 30, 2021

Pros: The rental person was efficient but had too many customers for just one person to handle

Cons: The outside driver’s side of the vehicle was covered in bird poop when we picked it up (very dirty)! When we returned it, the agent could provide no info on how to leave the drop off area or give us any receipt for the vehicle we left him.

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