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Noleggiare at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very bad service....we will not use this company any more...
Pros: They didn't give me car at all
Cons: This experience felt like I was being hustled from multiple angles at once.
Pros: All over the experience was fantastic
Cons: Maybe tell the customers that we can’t drive in the central historical
Cons: I had reserved a 3-series BMW with gps. Upon arriving we were told there were no BMW's, then they proceeded to try to sell us their insurance. We told them no, that we had Full Coverage thru Discover, but I could not find the Voucher. They then offered me a Toyota hybrid C-HR, I signed for the car stating we had Full Coverage and left. We had a 3.5 hour drive ahead, it was dark upon arrival. Then while trying to turnaround I scraped a post. The car had no proximity censers.
Pros: The online rental process was very easy. Noleggiare personnel were friendly and helpful. No high pressure push for additional insurance. First trip to Europe with travel from Milan through Switzerland with drop off at VCE, no problems and clear, detailed info for both pick-up and return.
Cons: Minor complaint - car windows were dirty as the car had not been cleaned for pick up.
Pros: The car I had was a great car with a lot of extras for the money.
Cons: My biggest gripe was as the company we’re based off the airport, when you collect your luggage to call a number for pickup. I called the number over 15 times and no one answered which left us with a toddler confused as to where we should go or how to even contact them to see if anyone was coming to pick us up. Luckily after 30 minutes of waiting we spotted a van and they collected us. This was the worst part of the whole experience. Worse than the 40 minutes queuing for the car.
Cons: They were not contactable from the airport to arrange a pick-up. I waited 2 hours at the terminal and called them throughout but nobody would answer. Finally I asked another driver from another company and he helped. When I finally got to the office the desk person tried to rip me off by asking me to take out extra insurance. When I told him I had already take out full insurance with Discovery Cars he basically threatened me and told me I better take plenty pictures of the car before and after.
Pros: Quick drop off
Cons: Contact number given for the shuttle bus was wrong
Pros: Fast responses of the company, nice car.
Cons: Scratch on the windshield, which I had to pay for. But it was my fault and I got the reimbursement of insurance money.
Pros: The people checking out cars are very nice and patient
Cons: Finding a gas station after exiting freeway to airport, and locating your rental place. Maybe give your renters a note telling what to type into Mapquest
Cons: Noleggiare were a bunch of crooks. Their business model is to cheat their clients out of the €600 damage deposit. They gave me a vehicle with multiple minor scrapes and scratches— scrapes and scratches that I’m sure they charged their poor previous clients the centre zero damage deposit, but scratches and scrapes that they clearly didn’t fix and pocketed the money instead. A Dishonest and predatory company.
Pros: service was OK
Cons: they charged me 600 Euro more because my flight been delayed by 4 hours
Pros: They were nice and helpfull
Cons: The shutle bus from the terminal to the rental office missed us twice and there was no dirrect contact with it, but only through the office. That resulted in waiting 40 min. In the burning sun...
Cons: It was very difficult to find the parking place where we sould have left the car, even though i got instructions on mail, it took alote of time
Pros: Got a good car, good condition and fits my needs.
Cons: Took too much time to get the car (1.5 hours).
Pros: Very good customer service
Cons: No more options for 6 seats car.
Cons: Could have been worse? Not really. 1. It took them 1 hr 20 min to send a shuttle to get us from the airport. 2. The agency tried to sell us some kind of insurance on top of all kinds of insurance we already purchased. 3. At the return of the car they casually said we’ll get an email in two days. We insisted on printed report and discovered damages to car that were not there. 4. And, “the cherry on the top”, they charged us to get from Italy to France and back.
Pros: The shuttle which takes us from the airport to the office and back again when we return.
Cons: Every thing 👎🏻 They didn’t give me the same car I asked for. They said I should pay again for the full price with insurance or not taking the car. After taking the car by days some signs on the dashboard started showing, and when I talk to them they said that the car needed to be maintenance so you should bring it back in Italy or take the risk. They didn’t respond fast and polite when we contacted them. If you didn’t pay their high amount of insurance they will take a massive deposit.
Pros: No comment
Cons: Both locations were not friendly towards helping me as a client. Over charged me a different price than the actual quote price. Also the return agency submitted that the internal trunk cover was missing and that the windshield had a speck of Crack on it from my driving. Unacceptable!!
Pros: Nothing!!! Terrible company and crew.
Cons: Difficulty contacting the company. They didnt answer the email and whatsapp. Attendants rude, impolite and unwilling to help the customer. They delivered a smaller car than what it was reserved (much smaller luggage compartment). The Milan Noleggiare Office is/was dirty. It was a terrible experience. We will not rent a car with this company any more.
Pros: Too rude the employees at the desk and threatening me
Cons: Shuttle bus time to pick up
Pros: finding the drop off point was a pain
Cons: for pick up their warehouse was far off
Pros: They were very professional and had a very nice car waiting for us
Pros: Every thing was smooth
Cons: The worst experience ever , never recommended to anyone
Pros: I waited at the rental office for about 5 hours because my car was given to someone else
Pros: Friendly and efficient staff
Cons: Instructions for shuttle service were out of date. I think this was the fault of Discover cars, not Noleggiere
Pros: Over an hour to process only three customers in front of us is ridiculous. I believe that out van was given to another customer - there were no other vans in the lot - and then we were given the International permit excuse because they knew they messed up. No assistance was offered - just a refusal and told to take the shuttle back to the airport.
Pros: The car was good. With no problems and was clean
Cons: Took hours to get the car. There was a big line...that did not progress. Maybe because it was morning... they have to get more agents to help in the mornings And they scared us regarding the insurance. Even though we already did in discover cars. They tried to add us another one...
Pros: Service was terrible. The car I eventually got, not what I booked, was in good shape.
Cons: If your flight is late, they cancel your reservation. If they take over an hour to get you from the airport to their location, they cancel your reservation. This happened to the other 7 people in line in front of me as well.
Pros: I ordered a 7 seater car. The car I received was new, clean and spacious in excellent condition. The service I received was good, pleasant and professional.
Pros: For how poor the reviews are (for every rental car company) I was far more nervous about renting with Noleggiare than I needed to be . Pickup was outside the terminal at MXP but was no issue, we were picked up promptly. Dropped off car in Florence, and process was quick, easy, and without added charges or issues. Employee even helped us get to the train station himself . Took photos before taking the car as a precaution but it wasn’t even a problem as the drop off was seamless
Pros: The car was ok.
Cons: The support.
Cons: Picked up the car take some time, when we reached airport, called the representative not in good communication, dropped off the car, the services centre didn’t inform already moved to new location, wasted our time another 40 min, drop off person in charge is rude
Pros: nothing good everything was bad
Cons: 1- the customer service was so rude. 2- picking up the car was so hard ( after finishing the payment we were told that the car is outside go and look for it) we kept looking for 40 minutes we didn't find it, and the customer service was so rude when we asked them to help us to find the car. 3- When they found the car. the funny thing is the car was not ready, the car was not charged (electric Van). They offered instead another Ford Van (horrible car) the interior is damaged so bad in roads
Pros: The price quoted on discovercars
Cons: Difficulty in getting there from airport, long wait to receive car and you have to look for the car on your own without anyone going thru the damages with you.
Cons: Rudness of employers, negligent. I wait 1h to have the car after the payment and nobody take care of me. I arrived in the office, it was empty and a worker said me they were busy with another customer. After 15 min, I walk around and I found 6 employers eating an ice cream all together, in a separate room. Ok. I ordered a Cupra and they gave me a Peugeot. Ok. When I bring the car back, i the road there was an incident, I was 1h30 blocked in the highway. I made 40min late and I payed a day more
Pros: The car needed service as the service intimations used to come in the car
Cons: The car was not serviced
Pros: Absolutely nothing very unprofessional
Cons: Very unprofessional staff, using mobile phone while serving customers, false representation on the internet I have booked and paid deposit for full cover but they made me pay them extra £174. Please be aware these scum bags and don’t use them rather use the one at airport itself
Pros: good car, good value
Cons: sevice desk
Pros: They were efficient in doing paperwork. Only 2 staff but didn’t take much time to deal with each customer. Also happy to see if car had GPS.
Cons: Drop off instructions could have been more detailed. Never expected to drive down beside a petrol station and hotel into a massive car park. Once found the hand back was quick and shuttle back to airport no problem
Pros: The cheap price
Cons: The car brakes started smoking on downhill descend had to avoid braking excessively, engine oil ran out had to pay 35 euros, engine blue oil was about to run off as well, no servicing done clearly on the car. Absolutely run down car provided. Had reserved a Toyota hybrid station wagon to save on petrol cost but got a diesel car instead.
Pros: Price and car
Cons: Time to drive with shuttle bus
Pros: Not efficient for pick up time
Cons: Change my car in pick up time
Pros: They are good and fast. And tha car was upgraded.
Pros: The return was very quick
Cons: I did not get the cars in the same category I’ve ordered. They told me there are no cars in the same category so I got two smaller cars that did not fit my needs. Moreover, I asked for snow chains since one of the cars was without snow tires and I got a pair of chains that did not match the wheels size
Pros: efficient handling, good car condition
Cons: its parking lot is far away and requires shuttles. on the way out it took 25 min! on the way in only 5min.
Cons: Got a different car
Cons: Hard to communicate. The car was much bigger than the one we've booked. Absent snow chains - we had to return to the rental office to collect them. No winter tires option. No anti-freeze added to the glass-cleaning fluid.
Cons: The fuel tank wasn't full There wasn't snow chains in the car
Cons: That it was a 1.5hr exercise to get the car, and that we did not get the booked car despite paying extra for a better model
Pros: The car was all broken and the child seats were really dirty
Cons: Easy check out
Pros: They were very friendly and great
Cons: It's quite far from the airport
Pros: Only the transportation was fine
Cons: Service beyond all criticism An hour to wait to take a car barely know how to speak english
Pros: the service crew was very nice and good
Cons: the fuel tank was almost empty when I receive the car
Cons: O fato de que a devolução do valor pago no caso de cancelamento de uma reserva dentro prazo ser feita através de crédito para ser usado em futuras reservas. Eu penso que o correto seria devolver o valor imediatamente e não oferecer um crédito para futuras reservas.
Pros: They were very helpful when I picked up the car and were even able to upgrade our rental with a slightly bigger hybrid.
Cons: I had trouble contacting the return station near the Venice airport and so I dropped by the day before to confirm the procedure. after that the return worked fine.
Pros: Terrible service and all customers were upset
Cons: They wouldn’t accept my original booking and charged more &$
Pros: Good car. Helpful people
Pros: great reception
Cons: the tires needed air
Pros: Efficient staff
Pros: When picking up the car they made sure that we had a car with good mileage, GPS and that we could fit our luggage.
Pros: Great !!!
Cons: Not at the airport ..
Cons: They had over reserved. They offered us a car that had a major accident. Passenger door completely smashed in. We refused and got another vehicle also dented. Terrible service.
Pros: Worst experience with any rental company, ever
Cons: Our booking was not honored, I would like a refund as we were left waiting hours, Our booked vehicle was not available and this ruined our whole holiday, I spent half of it on the phone trying to sort. We were promised the appropriate vehicle would be dropped off and it wasn't snd I ended up having to drive when I already have whiplash from a recent accident
Pros: great service and a great car
Cons: needs a taxi or a shuttle to get there from the airport
Pros: speed, non-stop drop off for car
Pros: Somehow we finally got there - not easy.! Discover Cars customer service was a big relief, also not expected.
Cons: My rating speaks for itself.
Pros: Your front desk person spoke English and she was so helpful, kind and patient. She was excellent 👍
Pros: Great car, good value. Friendly staff.
Cons: Looooong wait to get the vehicle.
Pros: Easy and friendly
Cons: The office weren't in the airport as mentioned in the contract!!!!!!! The staff has forced us to pay extra money because we don't have visa card!!!!! The car was body damaged from everywhere!!!!!! The car windows were not with sun blocker!!!!!!! They didn't unblock the insurance amount till now!!!!!!!!!!!!! The office staff was not assisting as she should (saying: Sorry I have customer - go find your car!!!!!!!!!! )
Pros: The representatives were kind and helpful
Cons: Local rent car- 1. Added 400 euros for full cover which was already prepaid 2. We received a bigger car. My wife couldn't drive. Added extra cost for highways and parking. 3. Car was missing AdBlue. We paid the cost and wasted time on dealing with it and with all the alerts. 4. The car needed a mechanical service. Alerts were shown consistently.
Pros: Shuttle service to and from the airport was quick and convenient. Checkin and pick up was relatively fast.
Cons: They gave me the wrong car and called me two days into my reservation to tell me they did not know what car they gave me and that it was the incorrect one. On returning the car, they tried to charge me for significant damage to the car that already existed on pickup. I had a video so they dropped the additional charges.
Cons: Noleggiare scammed me of 120 Usd. Gave me an Indian car with huge amount of bumps and scratches. Then charged 120 Usd for a black spot on a very scratched old plastic wheel cover. Totally scammed. Reading the reviews it seems like many others got scammed in the same way.
Pros: Please hurry to refund the 100 Euro deposit
Cons: Please hurry to refund the 100 Euro deposit
Pros: Staff was helpful, cordial, and efficient.
Cons: You should tell customer about the fine print regarding insurance, namely that you do not cover directly but that if anything happened, we have to pay up front and deal with insurance ourselves. Other companies don't do that. Thankfully, nothing happened in our case, and the car worked very well.
Pros: Our experience was tainted by unavailability of the requested car.
Pros: Excellent value Good customer service
Cons: Off site rental location
Pros: no comment
Cons: dismissive and not helpful
Pros: People were polite, but that doesn't substitute for a car that wasn't there for 5 hours!
Cons: Agents were helpless to get us a car. Then, on return, the petrol station we were directed to nearby would not take credit cards, and I was charged an extra EUR25 to refill--even though I didn't have the car for the full rental time.
Pros: Decent price, I liked the option of online check in The shuttle bus service was very convenient.
Cons: The car was pretty beat up. But not all damage was noted on the form. We had to film all the damage around the car so we could prove we didn't cause any damage.
Pros: new and clean car
Cons: offices out of the terminal
Pros: Nothing, they were rude and un helpful
Cons: They gave us the wrong car and refused to help. We will be requested a refund
Pros: The worst possible
Pros: Being bussed away from the airport and made to wait in line for an hour before being told there were no cars available
Cons: the car had no radio!
Cons: didn't get the car, reservation was auto cancelled after 1h
Cons: Incredibly rude on the phone, hung up because another customer came in. Gave our car away despite us calling and saying our flight had been delayed.
Cons: Fuel tank wasnt full , just 3/4. After 150km engine lamp came up. Hard to solve problems after drop off. Car coud be more cleaner
Cons: the clerk was unfriendly
Pros: Not at all. I'm renting often, but this company has been the worst so far.
Cons: Car presented a lot of damages at time of rental, included one light scratch that was not reported and I didn't notice due to the size of it. The agent didn't inspect the car with me and now I believe she did it on purpose. I drove the car for few hours only in the freeway and when returned at a different location, the agent pointed immediately the scratch, almost without inspecting the entire car. He immediately informed that it would be a charge for the scratch that I didn't make
Pros: Overall value for money of your rental car
Cons: Right after the car was picked up, the engine light came on for lack of ad blue. I had to bear the cost of purchasing ad blue and have not yet been reimbursed, as assured by the staff.
Pros: Easy pickup and drop off. No surprises.
Pros: Car upgrade when the initially booked one wasnt available
Cons: Slow, refuse to acknowledge scratches and flaws and rushes the check-out, then nitpick every detail when you drop the car off
Pros: Noleggiare representative (Francesco) was helpful and explained everything clearly
Cons: all was good
Pros: Helpfull and efficient
Cons: First car didn't match request. Second car did but tank wasn't full. Staff not friendly but efficient
Pros: returning the car was fast and easy
Cons: was extremely expensive we arrived at the rental location and no one was in the office and it took 30 minutes to get our keys, even though it was prebooked
Cons: One of the staff lady was really rude,but the others were friendly . The car was damaged,but that was not the problem,we only got a check sheet once they saw us taking a video of the dents&damages. Also,the tank was only half full,when it was supposed to be full(as stated in the contract),they only changed the contract when we pointed that out . Not professional at all. Would probably rent again as its really cheap,but be careful to check everything .
Cons: They told me I was not covered by insurance when I had purchased it from another vendor.
Pros: Excellent service and lovely staff. Brand new car which was lovely to drive.
Cons: Slight walk from the drop off to the office with big bags
Cons: Upon returning the car on the 31st December 2021. There was no shuttle bus to take me from Milano Airport to the car rental company.
Cons: I have not receive my 1000 EUR deposit back after one week time i returned car without any damages.
Pros: Easy way to get the car. No nonsense.
Pros: helpful, guiding the customers to the best options.
Cons: discover cars' full coverage insurance is not the best way comparing to insurances provided by the Noleggarie company.
Pros: Very quick and efficient, as well as a great car for the price paid