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One Switch Rent a Car at Miami Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Pick up process was smooth. Bring with you all the required lnfo about your insurance
Pros: The People at front desk
Cons: Very expensive
Cons: Ripoff: after 2 hours in the queue at 1:00 am, they tried to rip us off in all ways they could. They tried to make us pay for expensive insurance we had already booked one online. They wouldn’t accept the insurance, I had. They tried to make us pay for a price twice as much as the price online. They tried to ignore the deposit I had already paid and tried to charge us again. They also tried to rip us off with an agreement to pay a massive amount for tolls fees (tolls are cheap but they charge
Cons: Spent over 3 hours to pick up a car. That’s insane. Unexpected extra charges for the car insurance, which doubled the rent price.
Pros: clean car
Cons: they lie about price, next time i will choose other company.
Pros: Easy, dynamic and practical
Pros: Excellent treatment, the person who attended us did an outstanding job, we were delighted!
Pros: Nothing, it was terrible
Cons: Very rude and unhelpful
Pros: Very attentive and friendly staff. Easy and fast procedure. Great variety of vehicles with competent prices.
Pros: My representative was super nice but it took 2 hrs to pick up the car.
Cons: The giving away of my reservation Charging me late fees and picking up fees after hours.
Pros: An easy and efficient way to compare all car rental offers
Pros: I have made a reservation without any inconvenience, the price seems reasonable
Pros: great service
Pros: The information is very fast and clear, it is the third time that I book with you, 100% recommended.
Pros: Price totally different from what I’ve booked previously. So much time waiting for the car.
Cons: Fly by night cheapo operation. Looking to screw you in any way possible.
Cons: I need to request my deposit back on my credit card but there is no phone # available
Cons: desconocen eltrato relizado con Discovercars
Pros: no car was available to pick up
Cons: no car was available to pick up.
Cons: Reserved a car. Followed instructions to the shuttle at Miami airport. Waited an hour no shuttle. Called the rental desk, no answer and no way to leave message. Went to Enterprise car rental.
Pros: I had already sent an e mail with the situation i live last 29/8 at the car rental office.
Cons: They try to add an insurance rate to de original price, no way. There’s a lot of customers claim for the same reason.
Pros: Nothing, they’re scammers who took my money.
Cons: Being bait and switched when I get to the rental place. They don’t tell you they want a $1000+ deposit and that you have to have a credit card until you show up.
Cons: Service and experience were terrible
Pros: I really like the staffs that was working there.
Cons: the car provided wasn't that good and the price was way too high.
Pros: Service was poor
Cons: Hidden charges. No drop of to the airport terminal.
Pros: This was an absolute scam & should be investigated; there is absolutely nothing good about them.
Cons: This was an absolute scam; the car smelled with stains on all of the seats, and they required people to provide proof of full coverage auto insurance or they charged you an extra $25/day. The line went incredibly slow because no one knew about the extra insurance charge, and it was in a makeshift plastic-wrapped plywood building. This company is a tourist trap that just scams people with low rates then charges them hidden fees once they have no choice but to continue.
Pros: Definitivamente no volveré a alquilar u coche con ellos.
Cons: The hidden cost!!!!
Pros: Nothing, one switch is not a rental company, just a booking company, you provided absolutely nothing, so I have nothing to praise
Cons: There was nothing to like
Pros: Everything smooth
Cons: Everything verygood
Pros: Great value for money, easy to use service, very helpful desk staff
Cons: Didn’t get the size of car we ordered
Pros: Nothing! They tried to charge me a $2500 deposit on a rental that started out at $233 and ended up being $516. Included in the $516 was a $44 charge for tolls. 5 days later I receive an invoice for $19 for toll charges. I should have just put my own surpass account on the car and see what happened. Silly Me! I will be going with the large more popular car company cause One Switch aint it.
Cons: Excessive amount of “hold” on the car … 2.500 dollars for a full covered car by the insurance they sell ! I find it an abuse !
Pros: The car was clean.
Cons: Car was running rough on pick up. poor idle
Cons: They were kind and helpfull
Pros: Never going back. They supercharged me
Cons: Never going back. They supercharged me
Pros: Was not pleased
Cons: unexpected charges. Don't accept AmEx. Laborious check in procedures involving calls to our auto insurance and need to send info to the agent.,
Pros: didnt like anything
Cons: they are scam artist they put bogus charges even when I told them I had insurance and added fees like e toll the agent harassed me without giving me time full to read what I was signing up for ? the disclosure was long enough to take a few minutes to read I was better off renting a car enterprise for a less cost
Pros: No me ha gustado nada en absoluto. Como es habitual debí dejar una garantía de U$S 500 y entre las cuestiones por las cuales podían quedarse con el dinero era que entregara el auto sucio ( lo hice lavar integramente antes de entregarlo) y además llené el tanque como corresponde. Filmé el auto al recibirlo y al entregarlo, dada la intimidación del trato de los señores a cargo del mostrador.
Cons: No me gustó nada de nada, o único amable fue la chica encargada de la entrega y el muchacho que lo recibió al finalizar el período de renta, que fue muy correcto.
Pros: The car was almost a new car with few miles and ran great.
Cons: The only problem we found was the request of the Declaration page from our insurance, which took a while to be sent from them.
Pros: Fast drop Off
Cons: Long delay in pick up of car Special credit card and insurance requirements, large security deposit held until return.
Pros: Scary, sketchy place. Had lots of "add ons." I left and got a car are a real rental place at the airport.
Cons: Not transparent about fees- car rental with fees was double the original quote.
Cons: Try give a lot of expenses before rent
Pros: A joke
Cons: No friendly employee at all. we were annoying to her didn't informed us properly with insurance. Also Hidden cost when you are asked to pay 14.95 a day for toll. Why not sharing this information while booking on the website. The unhappy employee told us to take the unlimited version as it was the best option for us. But it is totally untrue. you would have to drive day and night on a toll section to make it true which will never happen to anyone. etc.
Pros: This was my worst experience in a rental car company.
Pros: Not. Useless car rental
Cons: It was a bad service
Pros: El año y kilometraje del auto bueno
Cons: demoran mucho en la entrega, y después 60 minutos que lo recogí se encendió una luz en el tablero (presión de llantas) esporádicamente durante todos los días de alquiler pero la presión de las 4 ruedas era correcta. me genero incertidumbre
Pros: Se quedaron con mi dinero
Cons: Se quedaron con mi dinero
Cons: Too long of line and more expensive toll coverage than others. Had to pay overpriced rate of $128 for a flat tire.
Pros: Good car, poor service. Be more transparent. It’s unacceptable that I was told it would cost one price, and the actual amount at check in is doubled. Feels like you’re being scammed.
Cons: They charged me extra for insurance that I already had. This is different than any other car rental location. Also they overcharged me for a baby seat. They said it was thirty bucks and charged me 60.
Pros: not too much
Cons: you quoted a price which tripled once I arrived. and your agent laughed and said that she knew that what you said the price they confirmed in web had nothing to do with the price that it is now...so take it or leave it.
Pros: The Agent was friendly
Cons: the car was reviewed and evaluated without me bring present
Cons: Tried to take advantage of me for not knowing by encouraging me to purchase coverage for the toll roads which is yoyallyunneeded. Just a scam for them to make money.
Cons: It was not well explained that it is outside the airport and that it is reached by shuttle. We walked with my husband through dangerous streets without a pedestrian path, with a child and a baby. In the reservation I requested a child seat, in the invoice they charged me for it and when I removed the car they told me that they did not have any left. My husband had to travel in the back of the car with the baby up to Naples while I was driving.
Pros: The overall rental price compared to other inside the airport popular car rental companies. The good instructions where to go after you step out of your airplane.
Cons: The car was not ready 2 hours after scheduled pick up and they gave me a different car than what was requested. The hidden charges/fees, the was not clear like the reservation fee at the time of booking and $15 per day Sunpass fees . There is a $500 deposit taken out of your credit card. The pick up counter lady was not very pleasant. This is outside of the airport and you have to wait for a shuttle to pick or drop you off.
Cons: This website is a scam!
Pros: The manager was very helpful and the car was clean
Cons: The car battery died twice and roadside assisstance did not work. I had to use my personal Triple A
Pros: If you follow the instructions it’s really easy to drop off
Cons: Starting from airport pick up to rental office their shuttle make us to wait for hour and half meanwhile other shuttle came by 4-5 times and we were still there, too much frustrating after long flight. Upon calling to the office about shuttle service gave us 10 minutes time and false information. Well after upon reaching at vehicle pick up office it was huge queue for pick and took another hour and half. Reason been told due to only one representative at the desk and they’re backed up.
Pros: Good base rental rate
Cons: The shuttle took very long to arrive. There were surprise charges for mandatory insurance that should be disclosed prior to booking. Each and every customer in line was surprised and aggravated to learn this.
Pros: You get what yo pay for...
Cons: Took 30 minutes for shuttle to arrive, hidden fees. Counter lady was rude when I questioned charges.
Pros: Car was clean and nice to drive.
Cons: Long line to get the car. Had to buy insurance on the spot and I wasn’t aware of it beforehand. Took 2 hours to get to counter to get car and had to wait in a long line outside a mini shack.
Cons: My problem was not solved and I won’t recommend to my friends.
Cons: No disclosure of One Switch's policy of requiring written documentation of insurance at time of rental and no ability to modify the reservation after providing same after the fact.
Pros: I never got the car. I was wondering told they did not have cars. Was told to call Discover and the only phone number provided was in Spain
Cons: It’s a scam paid $250 and was left stranded with 5 kids and no car
Cons: They gave me a car with expired licence plates. The cops pulled me over...
Pros: It was fine. Free Covid test outside.
Cons: I couldn't use my own SunPass and I was charged $21 for 3 gallons of gas I was short.
Cons: Terrible costumer service
Pros: Nothing. Terrible service
Cons: I booked this rental expecting a final price of $332.24CAD however, upon arrival the rental company (OneSwitch) tried to add several charges to the booking and requested $587USD in addition to the $82.09CAD deposit that I paid when I booked online. I cancelled the booking immediately as the new total price was ridiculous and basically fraudulent. We ended up having to Uber to our hotel and booked with a different rental company the next day. I am very disappointed with my experience overall
Pros: La recepción de los vehiculos
Cons: El costo que se me realizo de los seguros y que aparentemente esta incluido en la renta, la entrega de un GPS desconfigurado, por lo tanto defectuoso, los vehiculos sucios, y en el caso del segundo vehiculo golpeado, con raspones
Cons: pickup was so long and shuttle bus does't say the company name at all
Pros: The absolute worst car rental place I’ve ever rented from. Horrible customer service, the car was dirty when I got it even though it had taken nearly 45 min to get the keys handed to me because they were doing a “deep clean” due to Covid. Turns out they only cleaned the front console area but the remainder of the car like the back seats/area were absolutely filthy. Never again using this company no matter how cheap it was. Will be going to enterprise or hertz moving forward.
Pros: Literally nothing
Cons: We were never given a car, complete waste of money. Customer service could not have been less helpful, they kept directing us to a number that nobody would pick up.
Cons: El estado del auto, los tiempos para recogerlo
Pros: Nothing - everything seemed really poor except the drop-off point.
Cons: I did not get the car I ordered - nor compensated for a smaller vehicle. I wasn't even informed while paying for the rental - only when I went to pickup the vehicle. The car was full of scratches and dents and overall poor condition. I would have been charged for these if I caused them, so someone else has been charged - why not repaired?
Pros: Good service at check-in and early return of the security deposit.
Cons: Wrong car at outset. Fixed relatively quickly given holiday crowd at the agency. One of the headrests either broken or we couldn't get it to stay upright. Reported to the agent.
Pros: The place was closed. Trying to call next morning, no one picked up the phone. Could not find the office address
Pros: Nothing , zero stars
Cons: Avoid this rental car, they charge for insurance where the insurance is asked from discovery to proceed with it. I paid with my credit card and yet I had to pay insurance. They are thiefs, I asked for jeep car they gave me a Nissan.
Pros: After waiting in line for 2hrs and watching people who had finished being at the counter and paying for a car and waiting another hour I decided against moving forward after the extra charges amounted to waaaay more than what was quoted on this site. Not worth it!! Might as well go with a reputable company that doesn’t make you wait around for hours!! Ended up walking out and losing my down payment.
Cons: After waiting in line for 2hrs and watching people who had finished being at the counter and paying for a car and waiting another hour I decided against moving forward after the extra charges amounted to waaaay more than what was quoted on this site. Not worth it!! Might as well go with a reputable company that doesn’t make you wait around for hours!! Ended up walking out and losing my down payment.
Pros: Quick service
Cons: I had to pay more money when I used my own insurance. I asked them upfront multiple time about any extra changes and they said I will be fine and no extra charges.
Pros: Nothing, awful place, bad service
Cons: The quote that I had was totally different vs the final price of the cars, the charge was 2 times the amount that i was expecting… worse experience ever… I will never go back to Discovercars
Pros: La rapidez en la recepción del auto y lo adecuado que estuvo el auto.
Cons: El esperar afuera de la oficina para que te atiendan con 30°C de temperatura por más de 20 minutos. El auto no estaba muy limpio por dentro. No tienen una sala de espera con A/C cuando tienes que esperar el shuttle para el retorno al aeropuerto.
Pros: Car was clean.
Cons: This business charged me two hours of car rental while it was not in my possession. There is no sense of urgency/organization. Despite their agreement for a shuttle to pick up passengers within 15-20 minutes, it took thirty minutes for them to arrive. From there, we stood in line for an hour and a half waiting for an agent (with only four people in front of us). After paperwork, we waited 45 min to get our car. An agent was arguing w/o reason on the credit card people could use.
Cons: 1. representative behavior and attitude. 2. battery condition should be checked as it drained out without our any use whihc would drain out the battery.
Pros: Beautiful cars
Pros: Price appeared to be a huge deal but after fees It wasn't priced significantly cheaper nor was the time lost worth the discount.
Cons: Young woman at check out counter was very pleasant . Young man helping switch cars was also helpful. Although other staff weren't necessarily.
Cons: It was very slow not only for me but for the other customers
Cons: All the hidden fees. I’ll never rent from an off brand rinky dink car rental place again.
Cons: the cleanliness, the price, the hidden costs. eberything was really bad
Cons: One Switch~ Put a major Hustle on me, and others! Up sell over sold, and very deceptive, I WILL NEVER USE AN UNREPUTABLE RENTAL AGENCY EVER AGAIN! It felt like a Nigerian Scam!
Cons: The cost, the car, the agent. We dindt like anything. The trunk lid was bad and hit us on the head and they did nothing about it. We put our health at risk
Cons: More competitive prices at the airport without the hassle of having to take a shuttle bus to go to the rental place. Waiting time is awfully long, and not a lot of cordiality f ru om some of the staff.
Pros: overall good
Cons: far from airport
Pros: Nothing was good
Cons: Car not on airport property. Waited in line in the heat for over an hour and still no rental car. Had to find new rental.
Cons: wasn't located at airport, doubled price of car
Pros: Anything, very bad service an absolute neglect by the client
Cons: Long lines and waiting times. Very bad waiting conditions. Unprofessional and clear staff. Disorder of delivery of vehicles. We had to change the vehicle because the first one they gave us was in terrible condition.
Pros: Mal trato
Cons: Produce es confianza esa oficina
Cons: They were horribly unprofessional and unorganized.
Cons: The hidden fees, they also didn’t want to work with me after waiting 2+ hours, they canceled my reservation after i asked them not to because my flight was delayed
Cons: It cost me over 900.00 to rent a compact car for 4 days. Then I call myself bringing the car back 2hrs b4 time so I would have plenty of time to catch my flight. They took 1hrs and 45 min to check my car back in. I almost miss my flight. I will never go through them again
Cons: I waited for an hour to be picked up from the airport they did not answer any phones then when we finally got to the rental place we waited 45 minutes for an agent and they took 35 minutes to complete the process. This was the longest process I’ve ever had getting a rental
Cons: Refused to rent the car without $25/day additional insurance even though I was covered. Overcharged to cover tolls.
Pros: Nothing. The experience was terrible, as the agents of One Switch lied to us repeatedly to more than triple the cost of our rental car and refused to rent to us at the price we had already paid. The representative also tried to take a picture of my credit card with his cell phone, and took $500 out of my checking account directly despite telling us it would be a "hold."
Cons: My experience with One Switch was awful - we spent more than two hours trying to pick up our car because they refused to rent the car to us without us paying an additional $300. They lied and misrepresented the law in Florida demanding we pay collision and liability insurance on top of our own insurance and charged two of my credit cards and took $500 "deposit" directly out of my account. I am concerned about future fraud and am extremely disappointed with the service I was provided.
Cons: The drop off process was a bit confusing and still don't know whether it was everything right.