Madeira Rent at Madeira Funchal Airport

Pros: All of above mentioned

Cons: Although the rental agreement is bilingual (Portugues and English), but the list of the damages on the car are written only in Portuguese. Fortunately, in my case, no further damages occured, therefore that was not so important.

Pros: Easy & fast pick-up process.

Cons: They are trying to scam me.

Pros: Convenience and price.

Cons: Felt a little pressured to ‘upgrade’ my car.

Cons: Gasoline only for 300 km, half empty tank

Pros: We received a new, clean car, and all the terms were clearly explained and honored. Madeira Rent has a branch right at the airport where we picked up the vehicle, and when returning it, we simply dropped the keys into a drop-box at the airport. I recommend Madeira Rent to everyone and hope you have just as great an experience

Pros: The agent was straight forward and no hiccups

Cons: I don’t love being upsold all the time. If I was a larger car would have ordered it.

Pros: Helpful agents and easy drop-off

Pros: Professionalism

Cons: None

Pros: Very cain people

Cons: They where pushing a lot to chance the car and buy the insurance.

Pros: Quick and easy, a quality, new car, clean too.

Cons: Like most car rental companies it is still really quite expensive to hire a car for a week.

Pros: de ne pas avoir insisté sur la proposition commerciale de prendre une voiture plus chère.

Cons: la proposition commercial lors de la prise en charge du véhicule, de prendre un véhicule de catégorie supérieur alors que l'on n'en a pas eu besoin

Pros: Didn't try and rip us off

Cons: Bit of a wait for the car

Pros: The car

Cons: They were dishonest at the pickup: they did not point out what they later claimed was damage (two small paint chips on the door side, each only a few millimeters wide, which were probably already there at the time of pickup. They are barely visible in the video I recorded upon arrival because it was 11 PM).

Cons: When making reservation, it was writen that the policy is full gas tank at pick up and drop of. It was half empty. The fiat grande panda is for you at the same group as peugeot 2008. At the pickup employee was very disturbing by forsing an extra coverage and stronger car. Dissaster.

Pros: The car was as good as it was promised to be, all went well, very helpful staff and very fast service

Cons: Was a bit dirty so I put 7/10 for cleanliness

Pros: everything was o.k

Pros: Drop-off was fast and easy

Cons: I booked an ID.3 electric and received an Peugeot 208 on the first day due to some excuses and afterward they said I would get a 308 in but at the end it was a Nissan Leaf, which is definitely not the same compact class! After complaining in Funchal they said, that they don't have any 308. Additionally I had to pay 280 Euros at the airport because I could not make a deposit of 2'800 Euros (available balance was 2'500 Euros) and with the huge queue in the back I had to pay it to the get the car.

Pros: Company representatives were friendly.

Cons: Car was filthy and the brakes were in poor condition. Also didn’t have the car I booked.

Pros: Good car for the price

Cons: Serious upselling attempt by agent at airport both in terms of size of car and extra insurance. The agent tried to persuade me to take an intermediate car (for 2 people with only hand luggage) saying an economy car wouldn’t get up the hills! In the end after I stood my ground we got the car we had ordered with no extra insurance but it was an unnecessary hassle. No problem at drop off though.

Cons: Pressure to buy more options and change my booking. After traveling for nearly 24 hours I felt they were in a good position to take advantage of us.

Pros: Friendly efficient service

Cons: Nothing

Pros: Absolutely everything went as smoothly and quickly as one could reasonably expect

Cons: Nothing

Pros: Quick to collect and find the car. Friendly staff who were kind and helpful on the day.

Cons: The car was damaged a LOT more than the email said. In fact when we got to the car we spoke to one of the staff members and she had to write a list of about 20 x more damage than the paperwork. She said she would email us an updated copy with all of the damage but never received despite emailing them a few times. We explained this upon drop off and it was fine but it only because we checked and spoke to the staff on collection that they realised their records didn’t match the cars condition.

Pros: It had many cabriolet car offers

Cons: It took a while to pick up the car and it was a bit pricey

Pros: Free upgrade

Cons: Alex from the staff was rude to us: he shamed us for not caring about our money as we refused their coverage. He sent us searching for the car as he didn't provide the spot of the car in the parking lot. He also "forgot" to tell me about the upgrade, which caused me to go back to the terminal to clarify why my key wasnt for a fiat 500.

Pros: Clean car almost brand new nice representative upon returning the car

Cons: At the time of check your representative was really pushing hard for us to get a bigger car than we had selected and also pushing way too hard aboit getting more and more insurances despite the fact that we had already confirm the type of car and the non insurance that we wanted

Pros: Car was exact model ordered and was in excellent condition

Cons: All was good

Pros: Very quick at terminal and collection

Cons: Car clean but when we drove in the morning and the sun's glare facing us it was impossible to see through the dirty windscreen and no matter what cloth I used it would not clear, it needed a window product which perhaps needs to be done more often

Pros: Cheap and good quality service, really solid. They will save on the right things

Pros: Excellent and courteous service. The car was perfect.

Cons: Awful pushy agent. Told us the manual car wasn’t powerful enough for Madeira roads and it was a danger to our family. He told us it was a bad car and they only stocked it because legally they had to! He was simply trying to upsell to an automatic. The oil service light was on the car when we got it and we were told it is fine, just take it as there is no other car.

Pros: All very efficient, best experienced for a while

Cons: High pressure sales to take out additional insurance for €723 for 7 days, more than it costs for my own insurance for 1 year!

Cons: Car was a bit outdated, had trouble connecting to the screen to show map for navigation which was a bummer

Cons: car not cleaned, car needed maintenance on brakes, not a BMW as selected

Pros: Car and pick up

Cons: Assistance and drop off are terrible

Pros: I liked the agents at parking. They were kind and helpful

Cons: I didn't liked one of an agent at the dest when I picked up the car. He was arrogant at check-in.

Cons: Upselling with a ridiculous excuse about the car we had booked not being available. Charging us for damages to the car we did not make and that we now can no longer check.

Pros: Very detailed and informative staff. Car was in good shape and price was as advertised with no hassel

Cons: Limited signage at Madeira airport makes finding the correct drop off a bit less obvious

Pros: Fast return, clean car. Nothing else.

Cons: Could not pay the deposit using my debit card. Had to withdraw Cash and get it back in Cash after the return also. Never experienced that issue on other car rentals in europe. They also tried to make us rent a more expensive car because the one we chose was "too weak for the island". Total rubbish, the car worked superwell the whole week. Heard the pitch to many others also! And simultaniously made us wait 45 minutes until the exact pickup time becayse the car "was not clean yet". Bs.

Pros: I got an free upgrade and had a nearly new car.

Cons: The gastank was not full when I got the car so I had to make sure to return in the same level. The insurance was insanely expensive.

Pros: It was a good car, good value for money

Cons: The pushy sales during the pickup

Pros: Overall good service and good remote customer service.

Cons: The agent at check-in (and by chance also the same at the drop off) was rude and not friendly. I would advice more professionalism.

Pros: Kind. Quick, good suggestion, very quick in releasing the deposit

Cons: Juste un petit point : nous sommes allés 2 jours à Funchal avant de récupérer la voiture et c'était compliqué d'accéder au guichet dans l'aéroport car il se situait dans la partie arrivée et venant de l'extérieur on refusait de nous laisser entrer par les vigiles

Pros: Office in main terminal. Quick, friendly service. Immaculate, modern car. Good value

Pros: I can't say anything about this.

Cons: - The rental vehicle wasn't ready 30 minutes before the drop-off time. - Instead, we were offered another vehicle for an additional charge of €105, which was ready for immediate pickup. - The vehicle was scratched all over and had worn tires, and one tire was even missing a piece of rubber from the outer wall. - The front sensors didn't work. - The car was only 7/8 full of fuel, even though the contract stated "full/full". (I returned the car with a full tank.) - I feel like Madeira Rental rippe

Pros: Not much

Cons: Unprofessional

Pros: Easy to get to. Pick up at the airport.

Cons: Pushing for their own insurance. Pushing for an upgraded vehicle. Implying I was taking a risk by sticking with my coverage from DiscoverCars.

Pros: Nice staff

Cons: The upgraded Mercedes Benz I received had odd shifting patterns when traversing the hills in Madeira

Pros: Very competitive pricing, good car condition, no issues with a car return.

Pros: Very good price, excellent car and fair security deposit.

Pros: The reception assistant was very helpful, gave lots of useful advice that helped.

Pros: Var was changed but very swift

Pros: No difficulties

Pros: Quick pick-up and drop-off, very reasonable price and no hard-sell of unwanted add-ons at the desk (or adding them to the bill anyway)

Pros: Agent was very helpful

Pros: Fast, no problems during drop off, didn't push for their own insurance (they offered it just once which is ok)

Cons: Car had big scratches.

Pros: bezproblemowy odbiór i zwrot, niska kaucja

Cons: brak porozumienia w j. polskim

Pros: Ease of pickup

Cons: Car had quite a few scratches and dents. But these were all noted. And had no issues on return.

Cons: Pressure to take extras and long wait for car to be delivered

Pros: Very clean car

Pros: AMABILITE,GENTILLESSE,ET PROFESSIONNEL

Cons: Ce serait bien que un professionnel sois la pour faire le tour de la voiture avec nous. Il font tout a l'avance et tout seul

Pros: Everything was normal

Cons: Everything was fine

Pros: Great agents, very friendly and super helpful

Cons: Nothing. The breaks were a little worn but they actually asked me about me after checking the car on return and made a note to bring it for service.

Pros: Uncomplicate procedure.

Cons: Refusal of my Revolut Visa Card - although the required deposit was blockable like at other credit cards. Fortunately an alternative by cash wad offered.

Pros: I got the car I ordered to rent!

Cons: The tank was only half full when I got the car but the service was full-to-full.

Cons: The lack of communication and understanding for something that could easily have been cleaned in the normal cleaning process before sending the car to the next customer. We couldn't contest the charges in person because we had to drop the car off at 4am.

Pros: great experience at the airport with Madeira Rent.

Cons: The Van was all scratched up and the floor mats were in very poor condition.

Pros: Boys in the lot were very efficient and friendly

Cons: Because we rented through a third party we felt we had done something wrong and if we had a mishap along the way we would probably be in trouble if we didn’t double up on our insurance

Cons: Price, but that depends on the season. In March we had a car for 150 Euros per week and now for 500 Euros. Nothing can be done about it.

Cons: Please contact me at your earliest convenience. The person I was dealing with about an additional charge has been ignoring my emails and not responding. I would like this discussed in a professional manner. Thank you

Pros: Easy to pick up the car, and friendly staff.

Cons: No option to decline CDW. I had proof of coverage from VISA, but it was not accepted.

Pros: How friendly everyone was!

Cons: I have 0 complaints! I will 💯 be renting from Madeira Rents next time I am on the island!

Pros: We booked a mini convertible to Madeira Rent car rental we found a much larger T-Roc convertible, which we really appreciated! The Madeira rent office is just outside the baggage claim area, we arrived at 10pm and the employee was very friendly. The car park is just outside the terminal, about 100 metres. Highly recommended!

Cons: I didn’t like the pick up phase of the vehicle. I arrived 45 minutes before the scheduled pick ho and they said to me that my car (economic one) was not ready and then they proposed for an extra payment in order to get a crossover or I had to wait. At the end, I wait 45 minutes and they gave me the crossover because no economic car is available

Pros: The staff is friendly and helpful. The check-in process is fast.

Cons: This was the first time we needed to go by the estimated time we selected to pick up the van (we think they don't have enough passenger van available). The exterior of the van was bad (e.g. a part was missing from the side mirror). The interior was OK except a cover was missing in the trunk area.

Pros: This company is a fraud. Makes up damages and charges 400 euros for it. Never going to recommend it to anyone.

Cons: This company is a fraud. Makes up damages and charges 400 euros for it. Never going to recommend it to anyone.

Pros: Very nice and helpful

Pros: We ordered a cleo automatic. When we arrived at collection they said the only automatic available was a polo. Which was fine. Aprt from the damage on the car. They said their other automatic was at the garage and wasnt available. We had a car with endless dents, scratches and parts hanging off the bumper.

Cons: We were not offered an alternative as there were non available. Plus they attenpted to charge us extra on collection of the car as we were 15 mins early

Pros: Very friendly staff and good car

Cons: Car was given to me with just 1/4 of tank full. Navigation system was not checked to ensure that it was not configured to ignore highways and did not pair with car play.

Pros: No

Cons: The entire rental process.

Pros: Rental desk help

Cons: Space available for dropping off the car.

Pros: Very friendly staff and very easy to find the desk and collect the car.

Cons: Pick up and drop off felt a bit understaffed. We had to wait 10+ minutes each time for the staff to finish helping other patrons before they could help us

Pros: Simplicity

Cons: Too insistent additional insurance proposal.

Pros: Nice people

Cons: Having to wait until the car came from the garage waited 25 minutes after the time we’d booked it for and then it wasn’t what we had booked and too big for driving around Madeira.

Pros: Car was clean and in good shape. Service was good and friendly at the counter.

Cons: The staff on the car lot were very unfriendly and not helpful at all.

Cons: This time over selling of extras. This time succumbed to more powerful engine but resisted the rest. My fault as not really needed and a lot more - should have resisted all as usual as not exactly new to Madeira.

Pros: nice helpful guy at rental desk, helpful people on the phone, the car was nice, clean, easy to adjust to, super easy/fast drop off .

Cons: one day I couldn't approach anyone on the phone, when I needed (luckily it wasn't too urgent and I got an email response pretty fast)

Pros: Great customer service at the airport counter and by the service department

Pros: Friendly staff 😁👌🙌 Thank you. Definitely will recommend Madeira Rent to friends and family.

Pros: Service Agent was very friendly and he provided detail explanation about rental aggrements etc.

Pros: Quick and easygoing service, cars are pretty new, very competitive prices

Cons: You sing in advance the contract without the possibility to see the damages together with the staff (they suggest you to take pics even though there were more damages than what was specified on the contract ). This is not a super correct behaviour and should be improved, just come prepared :)

Pros: Easy to find, new and clean car, agent spoke perfect English and explained everything

Pros: Helpful and friendly staff, easy out of hours drop off

Pros: Customer service was amazing. Our guy was incredibly helpful and kind. I wish I remembered his name for the review!

Pros: Agents were friendly and efficient.

Cons: Very little to criticise.

Pros: Car almost new in good condition, cleaned well.

Cons: Trying to give extra higher class of car and extra insurance to each client which cause delay in getting car timely.

Pros: Quick. Polite staff. Good parking location. Nice car.

Cons: Tried to sell me full coverage, the one I bought from DC is "3rd party". I booked one month in advance, but my car wasn't available. They gave me cheaper one from another rental company. It was good though. All documentation is digital, my signature was copy-pasted without my consent, before the car was shown. Mailed me later. Damage list - foreign language. Rental desk tried to upgrade my car to a "bigger" one. +Cost: hand-written number. Agent: no mutual car inspection out/in? OK, I guess.

Pros: Friendly and efficient staff

Cons: Great service

Pros: Good price. Easy access to cars. Fast paperwork. Drop off after 8pm. Our flight was in the middle of the night so dropping off the car at midnight was very handy.

Cons: I was not sure if the car is OK. There were some marks on the car's chassis when we take it and none were mentioned on the paper.

Pros: Everything was great

Cons: Nothing was bad

Pros: Exellent service, very polite!

Pros: They were very helpful

Cons: Clean new car with plenty of pep. Got us around island fine. Do not appreciate being intimidated into buying more insurance or getting an automatic transmission to drive. Tell agent to back off trying to get more money.

Pros: Easy check in and friendly counter help.

Cons: Was standing at the car check out waiting to get keys when another group showed up and the agent helped them first.

Pros: Good and fast service. Great and swift help

Cons: Please make clear just before the trip what car rental office to go to. We were looking for a discover cars rental office but couldn’t find it. After some time we saw very small in the email that we needed to go to Madeira rent office. This could be more highlighted in emails

Pros: Nice selection of cars.

Cons: I felt the agent tried to push a more powerful (Hp) car on us, which we did end up taking her advice. After criss-crossing the mountainous landscape of Madeira for a week, we don’t feel one was needed. We feel the agent did some upselling!

Pros: Staff was helpful and friendly. Car was good.

Cons: Had to walk far in the airport and be in the heat while picking up the car.

Pros: We had a bigger car than booked

Cons: De deposit is realy high, we had the option the buy off the deposit for a lot of money aswell

Pros: Nothing.

Cons: Overcharged, upsold & lied to.

Pros: fast, easy

Cons: they tried to make me rent a bigger car and said the car I rent was not sufficient for the mountains but it certainly was and I didn't chose the smallest car. Bigger car would even have been inconvenient with those smaller roads

Pros: Very good

Cons: Nothing

Pros: Friendly and helpful staff. For example my credit card wasn't working for the deposit so we quickly found a way around this.

Cons: Some questionable upselling tactics are used in my opinion. If you book the smallest available car you're told that something else for a small price will have a bigger engine and is better for the mountains etc. In fact this is not true as most locals have as small a car as possible. As a tourist getting a slightly bigger car can make driving on the narrow roads much more difficult.

Pros: It was quick.

Cons: The car was far from the rental desk. Too far to come back after we found the car didn't have a full tank.

Pros: Do not rent if you don’t want to end up like me! I will be disputing this charge with a bank for the damages I am not responsible for !!!!!!! Worst experience ever!!!!!

Cons: Nothing

Pros: nice, clean car

Cons: price was a bit high

Pros: The communication was clear and efficient.

Cons: I thought I've booked extra insurance and payed for it. At the desk they made another proposal for an extra insurance that costs 169 euro more. That total insurance was not explained on the website.

Pros: It was the first time I rented a car and the experience was easier than I expected. The staff was very kind and answered all my questions. Also, the car I received exceeded my expectations.

Cons: I did not check when renting the car if the fuel supply was full. It was about 3/4 but I brought it back full. I asked them to pay more attention to this aspect and they offered to give me back the difference.

Pros: No problems at all (even with the Credit Card)

Cons: The plastics on the dashboard especially close to buttons and gear stick might be a bit cleaner - in general it was a minor thing. The overall experience was really good (as in my feedback)

Pros: At the airport office the agent was great, he told us how to upgread our choise of car on the internet, over all realy great all.

Cons: In Funchial in officem agent didnt help us, so we decided to go to airport office.

Pros: Straight forward

Pros: Professional

Cons: Assurance kasco buy on site in twominutes because the assurance buy on Line require a high caution on Crédit card. Sure I’ll don’t buy assurance on Line in the future

Cons: See most important reason (The company charged 488 Euros on my credit card after the return of the car (on time and everything OK) without any notification.)

Pros: new car, great value, very helpful staff

Cons: none

Pros: Beautifully maintained, very clean car. Super smooth right from pick up to drop off.

Pros: They are really help on our comfortable driving experience on the island instead of trying to selling things, they are professional.

Pros: Friendly Staff and quick

Pros: Experiencia perfecta. Se nos retrasó el vuelo y llegamos a Madeira renta a las 00:10h, cuando cierran a las 00:00 y nos habían esperado...El coche perfecto, buena potencia, necesaria para las infinitas cuestas de Madeira, así q recomendable. Repetiríamos.

Pros: Nothing really apart from the agent on drop off was good and efficient

Cons: Will never use again because car description very misleading when you book. We booked a 7 seater van as we had a family of 6 persons. When we arrived to pick up our vehicle we were shocked to see that we’d been given a 5 seater with 2 pull down seats that only kids could use in the boot therefore meaning zero space for ANY luggage. Despite us showing the agent the clear words 7 SEATER VAN and then looking at our 5 seater hatchback he insisted that was the vehicle we booked.

Pros: Foi tudo perfeito. Fomos bem atendidas e o carro estava limpo, bem cuidado e foi super simples para retirada e devolução do veiculo.

Pros: Isabel from the Madeira Rent was fantastic, very helpful and friendly. She solved problem with the car in seconds. She should be awarded for her hard work.

Cons: None

Pros: Fast efficient and effective.

Cons: Nothing.

Pros: Quick collection and drop off process

Cons: It wasn’t clear which desk to collect the car from and I was not told the model of car I was to be given. By the time I got down to the car park and realised it was bigger than I had requested, it was too late to go back to the desk.

Pros: Polite and courteous

Cons: The rental rates were very high

Pros: They ended up charging us half the rental fee to clean the car, which was extremely disappointing given it was not disclosed to us on check in, and the fee was not warranted.

Cons: I was 24 hrs late collecting car because of high winds at airport making it impossible to land and I was told they didn’t have time to put petrol in the car

Pros: Was really efficient and honest.

Pros: Relatively easy and quick, especially drop off.

Cons: Nothing.

Pros: L'agent a été vraiment gentil et nous très bien expliqué tout se que nous avons dû savoir!

Cons: L'auto n'était à la place indiqué il était supposé être au stationnement 13 mais il étais à un autre.

Pros: Madeira rent did a terrible job I will not rent any car with this company again and will not recommend it to anyone, very disappointed.

Pros: good service

Cons: nothing

Pros: Easy talk with the representative

Cons: To find the car on the parking slot

Pros: slick as hell

Cons: car too fancy!

Cons: They charged us for a scratch on the car which wasn’t cause by us and was caused by a previous driver. We are falsely being charged €300 because of this.

Pros: Brand new car and no hard selling on upgrades. Easy and friendly drop off.

Pros: Support services helped me to change the name for car driver. Thank you

Pros: Easy, fast, quick

Cons: Vehicle age and condition -- no backup camera or USB connectivity

Pros: Late model car, clean

Cons: Car given to us with 1/4 tank of fuel, forcing us to manage fuel refills in order to return car with 1/4 tank. This happened with Madeira Rent and BeRent in Lisbon. This puts a huge burden on the customer. Please push rental companies to deliver cars with a full tank!!

Cons: Insurance offers and the terminology used. See above.

Pros: Friendly, efficient and convenient

Cons: All good!

Pros: Easy and quick service, both when pick up and return

Cons: Finding the car park could have been easier (when picking up)

Pros: Efficient, nice car, ease of return

Cons: Automatic considerably more expensive we went sure with the hills if manual would be too difficult.

Pros: Service was friendly and helpful!

Cons: Car I booked versus car I recieved were similar in size but it was underpowered, and on the narrow,very steep roads of madeira, it makes a difference, but I managed.

Cons: This is a complete scam. They are trying to accuse me of putting the wrong fuel in my car so they can charge me an insane fee, and this is in addition to the $98 “insurance” that covers any damage. I will be speaking with my lawyer, the Madeira board of tourism, and my credit card company. I would never recommend this place to anyone.

Pros: Best prices on Madeira, efficient service, friendly staff. Great experience!

Cons: It was rather pricey, although cheaper than other brands. The airport rental parking is a little confusing.

Pros: Quick and efficient, high quality cars

Pros: Madeira Airport website

Pros: Zuverlässigkeit

Cons: Auto an der falschen Stelle gesucht, Angaben zu ungenau

Pros: I didn’t like much. They gave me a faulty car with a bad clutch, they wouldn’t listen to anything I told them about my experience. They basically told me I had to pay for the clutch and when I started a conversation about how I barely drove it, they changed the subject.

Cons: Everything… the car I got had a bad clutch and stunk from the start, they wanted me to go back to the airport to change cars and when I got there, no one at the desk for almost an hour. Couldn’t talk to a supervisor about my experience. Only told that I have to pay and to contact via email which is unacceptable and bad service.

Pros: Quick service

Cons: Engine of rented car was poor for a terain what was it on Madeira

Pros: Easy to find in the airport, had the car I requested

Cons: A little confusing returning the car in the early morning hours. A map or a visual might be beneficial for people not familiar with the airport.

Pros: Good car with everything on it and only 8.000 km driven

Cons: Extra costs at the desk while my credit card worked well on other sites. We were definitely cheated!!

Pros: Excellent

Cons: None

Pros: Very friendly and efficient staff. Car in good condition and problem free.

Cons: I have never found car hire in Madeira good value compared to other regions like mainland Spain etc. Cars are underpowered for the prices charged. We had to pay €85 extra for the week to get a 1.3L vs 0.9L car. Despite the fact that we had booked an automatic C/D group car. This ended up paying over €520 for a weeks car hire of a golf - hence my lower score for value for money. Otherwise very happy with the company.

Pros: Picking up was easy , car was in very good condition

Cons: Had confusion while dropping the key off . As drop off is at the arrival floor not departure .

Pros: propreté de la voiture

Cons: on ne vous donne aucune explication sur le véhicule on vous remet les clés c'est tout .Réservoir d' essence à moitié. Lors du paiement de la caution refus de notre carte bancaire car carte débit mais c' est celle qui a pourtant réglé la location .Refus également de la carte bancaire ( crédit)de ma femme car pas même prénom du coup on nous a taxé de 126 euro en plus de la location.je considère ça comme une arnaque contrat location rédigé en anglais

Pros: quick service and quick drop off

Cons: nothing I could mention now

Pros: Easy access and pick up procedures

Cons: No support at the pick up location for the assessment of the car conditions

Pros: At the desk service very helpful.

Cons: Waiting for someone to be with me to see any defaults and anymore explanations.

Pros: I thought they were the best car rental company I have ever dealt with. Everyone was super friendly and great at explaining!! Just amazing

Cons: My maintenance light came on (I mistook it for a check engine) email service was response during the week and explained. The only concern was I requested on Saturday but there must not have been anyone in the office over the weekend. Which is fine and I totally respect that, but I might suggest in the automated email that they will be able to respond during normal business hours

Pros: Car rental staff was very professional and trustworthy. Overall a great experience.

Pros: They upgraded my rental to a larger 1,5 liter car, which was nice in hilly Madeira.

Cons: Because my creditcard didn't work at the booth of Madeira rent (i have had no problems with it elsewhere), i had to go for a cash insurance of €160 (plus €300 deposit) for all damages excluding windows and tires. This was annoying as i already had payed the Discover Cars insurance. The fuel in this car was 'same to same', opposing the 'full to full' i opted for when booking.

Cons: When we picked up the car They didn’t tell us their was a key card in de car, so when we wanted to drop off the car we couldn”t open the gate. So we had to drive three times around the airport!

Cons: I rented a car with full insurance on your website, but when I wanted to pick up the car I needed to pay 126 EUR for a week additional insurance, and 300 EUR deposit because I have no credit card. It was surprise for me, and I don't understand why should I pay, if I prepaid full insurance?

Pros: Friendly professional and lived up to their promises.

Cons: N/A

Pros: Cars were clean.

Cons: Young men who were not very helpful to a foreign driver who was in trouble.

Pros: Excelente serviço

Pros: good service

Cons: -

Pros: O carro estava limpo e em bom estado. Fácil comunicação com a agência e disponibilidade.

Pros: The representative was very professional and explained everything clearly, he offered additional features, but we did not feel pushed to purchase them. The car was very new, very clean and in a very good condition, the drop off was as smooth as it gets.

Pros: Efficient collection, clean car that worked well.

Cons: Rather a long way to drag the cases to collect the car

Pros: Good quality cars well presented

Cons: Nothing

Pros: Friendly and efficient

Cons: Easy

Pros: Clean and new car, easy and convenient pick-up and drop off

Cons: Everything was fine, nothing to complain about

Cons: Different prices on website and in real

Pros: Good service, great support

Cons: Everything was good. Thank you.

Pros: Once we sorted out the times problem, very efficient . The vehicle was excellent.

Pros: Quick and easy. Online documentation

Cons: I thought fuel was full to full but this was not the case Madeira is very mountainous and the car didn’t have much go

Pros: Service is awesome, but IMHO pretty expensive

Cons: The car has deep scratches. It's not a huge problem but It disturbs me every time when I see it.

Pros: The guy at the front desk was very helpful with his detailed explanation.

Cons: We reserved an automatic- I haven't driven a manual in years & didn't want any problems on the steep roads in Madeira... Instead We were given the Fiat500 w/a semiautomatic transmission & the car was an absolute disaster to drive. It would downshift randomly (middle of the highway going 70k), would give low oil pressure warnings on big hills (in Madeira, all roads are hills), & would switch from automatic to manual on it's own. Worst rental car I've ever had, and it added a lot of stress to the

Pros: brilliant, easy and car is great condition

Pros: See note I wrote above.

Cons: Scam. Wanted to let me pay more for a bigger and yonger car. (as written above) I did not made that choice. And the so called worse car only drove 17.500km !!!! and very powerfull...

Cons: Staff did not inspect the car with us when picked up the car. Quite sneaky. She just asked us to take pictures whenever I saw scratch and dents different from their pre-inspected car.

Pros: Car was exactly what I was looking for.

Cons: Asked for 'full to full', but was given car only a third full. Rental agent tried to get us to upgrade to a larger car, when the one we asked for & was given was fine.

Pros: Professional and couteous

Cons: No complaints..

Pros: Nothing

Cons: Trying to sell a full coverage and not helped at all

Pros: Clean, fast and reliable

Pros: Detailed explanation of the car

Pros: the cars are recent and the service is correct

Pros: The simplicity

Pros: Was very quick at reception desk and car in great condition.

Pros: Ease of use and drop off/pick up.

Cons: I loved that they offered me the option of paying a fee to not have a large amount of $ held on my credit card, but I also just hate that that is a policy in the first place. Also, they tried to upsell me to a nicer model, and it felt unnecessary.

Pros: Everything was seamless.

Cons: n/a

Pros: Quick, clean and efficient and car was in excellent condition.

Cons: They were missing the card key for rental car return lot gate. Had to wait at the gate and walk all the way to front to have attendant open the gate.

Pros: Very quick at checking and at car collection

Pros: Agent dealing with issues at the drop off was very efficient.

Cons: Difficult to find the car at pick up in the dark. Badly sign posted for drop off.

Pros: Rodolfo Nunes!!! He’s a fantastic person and really helpful for us on the Madeira car rental experience!

Cons: Wish there was more employees to help Rodolfo! He’s a one man army who did it all!

Pros: Brakes on first car were shot (vibrate badly at highway speed). Madeira Rent was good to give a replacement no hassle.

Cons: Arrived 30 minutes early and they tried to up sell as only thing available. Waited 30 minutes and got original car, cold.

Pros: Good value for money

Cons: Easy to find the rental - not so easy to find the car.... Car was quite a lot under powered.

Pros: Booked a small car (Peugeot 208 or similar), received a brand new Peugeot 308, we were very happy with the car. Good prices compared to competitors in Madeira. The blocked deposit on my credit card was released very quickly after returning the car, which was very appreciated. With other companies I sometimes needed to wait for days. Quick handover of car for both pick up and return.

Cons: Only 2 small remarks - the front window wasn't very well cleaned from the inside, so the visibility wasn't good when there was sunlight coming in directly from the front - nothing major though. And second, I didn't find the paperwork I was signing during pick up 100% clear and I didn't see the picture with the existing damages marked in this paperwork until returning the car - but maybe this was because the car was in almost perfect condition.

Pros: Car in great condition, ease of drop-off, no issues

Cons: Slight issue with children seat availability (luckily resolved)

Pros: The representative of the company was very polite and tried to help with all questions

Cons: The car had some malfunction and was pretty old

Pros: The car was in very good condition and we had no problems with it

Cons: De rental desk agent was suspicious. We think he had a trick to make sure our two credit cards didn’t work, so we had no option but to buy an expensive insurance before he would let us have the car. Our credit cards worked before that moment and also worked the next day

Pros: Quick response to reporting of problem

Cons: A bit pushy to get you to upgrade to a more expensive car

Pros: Easy pick up. Easy drop off.

Cons: The general mechanical state of the car.

Pros: Good car

Cons: They took money from our deposit without any reasoning and are unreachable.

Pros: Easy pickup and dropoff

Cons: to the point

Pros: Reserving and picking the car up was equally simple. Rental agent was friendly and explained everything quick and simple. It helped that he also knew english well.

Cons: Wish it was easier to find the car. The rental agent gave me directions but it looked like it was parked in the street, Didn’t look like part of the parking lot. So Maybe have a better sign regarding the company name for people who arrive at after the sun goes down like in my case. Other than that…super easy.

Pros: The rental agent that attend us was really professional and helped us through the process.

Pros: It was simple and fast

Cons: Warning apeard for oil change and tyre pressure adjustment

Pros: Quick service, language knowledge, attitude.

Cons: Until now I did not receive the deposit (14 days after), and not received the promised contract by e-mail.

Pros: Car damage report in Portuguese, took time to go back to the desk to clarify issues.

Pros: Quick and knowledgable.

Cons: Nothing - all went smoothly.

Pros: Easy to check in and out.

Cons: None

Pros: Nice new car, very customer friendly access.

Pros: The car was clean and what we wanted. The return was easy and the pick up went pretty well.

Cons: I did not like that we were told we had to use the credit card that we used to book the car (AMEX) and then were told that your company does not take AMEX. This did not interfere with us at all, but was not consistent. Mostly, I did not like the upsell effort to an SUV that would have been difficult to use on such narrow roads. I also though the price to be high.