International Car at Lisbon Airport

Pros: The staff were very helpful and spoke better english than my Portuguese

Cons: Hard to find unmarked shuttle bus at airport, Opening at 8am required us to drop the car the day before in order to catch our morning flight, glad I purchased the full insurance since the car had several damages that i didn't notice picking up and didn't want to be charged for. With the additional insurance charges there was no benefit to renting off airport. Will rent on airport next time.

Pros: Os funcionários são muito simpáticos e prestativos.

Cons: A condição dos carros está muito ruim. O carro estava sujo, acendia luz de falta de oleo no motor, não tinha agua no reservatório para limpar os vidros, me deram o carro na reserva com pouquíssima autonomia. No geral eu não gostei da condição dos carros.

Cons: The petrol was on about a quarter tank and we were told to return it at at least the same amount of petroll. A policy of receiving the car with a full tank and returning it with a full tank would have been the preferred option.

Pros: scammers

Cons: scammers

Pros: Quick and supportive assistance.

Cons: Car had a crack in the windshield. Made me an little uneasy about it.

Pros: Car was as described. It was clean and working properly. Drop-off was easy and people handling the car drop-off were kind

Cons: The front desk lady was very rude and agressive. She didn’t like us not having their 100% coverage for 30€/day and she kept a very rude attitude after that. The way she delivered standard information is to make you anxious and feel bad about not having their insurence. Even criticizing our selection of car (we selected a compact mini and she somehow not happy that we didn’t pick an SUV.). This is not the attitude you would prefer in the very beginning of your vacation. Avoid at all costs.

Pros: Helpful staff when I emailed regarding the broken car and no road service information provided at the time of collection.

Cons: Very rude and unhelpful service when collection the car. We were given a car with a broken clutch.

Pros: Great customer service!

Pros: nothing

Cons: bad service - rough, slowly, stuffy, deceitfully

Pros: Great front desk, good car. Just pick up service and release of car took too long

Cons: Workers rather talk amongst co workers than help clients

Pros: The fuel policy was full to full but I got it almost empty. So it’s not convenient if you’re new to the place. Also not sure if they check the car before giving out. As soon as I got the car on the road tyre pressure warning popped up. I had to repair the tyre. I believe this issue existed before I took the car. They appear to have strict damage payment policy. Although it is not applicable in our case, even a minor damage is charged, unless you buy insurance from them. Please read reviews.

Cons: International Car

Pros: Picked up from airport and taken to rental site. The rep spoke good English and went through the contract clearly. It helps that I checked in online before arrival. Did not push for extra insurance as I said I had it already.

Pros: Great people. Very friendly

Cons: The initial car I received had four tyres on or below the legal limit.

Pros: Professional, and quick services.

Cons: The car has only half tank of gasoline when I picked up, but the contract said it was full tank. I only discovered that after I left the rental office. I could have returned at the time to identify the problem. But I decided not to in order to save time. I did not mind about that too much, returned the car with full tank, and did not mention that to the company.

Pros: Would’ve preferred non-diesel car

Cons: Staff was very friendly and efficient checking the rental car for damages before and after. Would rent again next time.

Cons: Dépose à l'aéroport terminal 1au lieu du terminal 2 je suis dessus

Pros: O serviço não está muito mau ! Mas o depósito não é para tirar da visa ! Depois demora a pôr para trás quem paga somos nós o juro

Cons: Os bancos do carro estavam muito sujos

Pros: Great price, Great car, Great service.

Cons: Nothing, it was as good as it gets, with friendly staff.

Pros: Fast and cheap

Cons: Nothing

Pros: The car itself and the dropping/check was no problem.

Cons: The time spent for picking up and dropping off.

Pros: The provided car was brand new, great price

Cons: Pickup was extremely slow, took 1.5 hours. The car provided was not what I booked, and was a worse/cheaper car

Pros: Nice new car.

Cons: Long waiting time at Lisbon airport to be taken to the office. Abrupt and non-friendly staff when arriving at the office - no smiles, sent out of the office to wait like a child being reprimanded. Long wait for staff to show me my car, despite the fact that it was ready and waiting. I had checked it over before anyone attended to me! At return in Faro, the office address didn't match the Sat Nav so I drove around in circles before finding it. Long wait to return the car in Faro.

Pros: Rapidez e staff

Pros: Great service. Definitely need to plan ahead on where location of pick up and drop off are located (they are off site; Porto location on GPS was not recognized )

Pros: The sales team was clear about the conditions of the rental. Since I elected to waive then additional insurance coverage, it was a little bit intimidating that if there was any issue, I was on my own.

Cons: I think the team could have been a little more courteous and supportive in helping me to ensure I would have a good experience in case I needed it. The car had not been cleaned. The front windows was dirty and in the sun was difficult to see through. Inside the car was “smelly” like someone had carried groceries or eaten food or had body oder in the car. When I returned the car, the agent was asking me about certain scratches on the bumper. Luckily I had taken photos of the scratches.

Pros: Absolutely nothing

Cons: First they tried giving us a lower class of/smaller car and when we protested, they spent two hours trying to find another car for us. When we finally received the car, it was a hybrid (not what we had booked), with a quarter tank of gas and 2% battery.

Cons: Bad customer service. Gave away rental and only had a more expensive car option. Didn’t honor my deal.

Pros: Not much

Cons: As stated before, very slow, don’t explain things properly, actually lie about coverage.