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Ok Mobility at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Car was clean & efficient which is all you can ask for - everything went smoothly
Cons: Dropping the car off was a little tricky as wasn’t the easiest to find but that was just as much down to our unfamiliarity with the airport layout and the one way system imposed
Pros: Car not clean externally or internally on collection, many scratches on exterior, we photographed, agent found have cared. Found out 200 miles away that the washer fluid spray motor didn’t work, spend the next week trying to get someone from discovery cars or ok mobility to fix this or even tell me where I could take it, only option was a tow truck back to Milan!!!!!
Cons: Complete lack of customer service, only option to get the issue fixed was “you would need to drive it back to Milan malpensa for a replacement car” they could not have cared less.
Cons: We arrived late on Saturday evening and the car hadn’t been filled up with fuel as they were too busy to do it and we found it only had enough for about 25km, we had to drive about 90 km to our accommodation. We did not know where the nearest fuel station was or that they were unattended at that time of night so it was very stressful as we had never driven in Italy before.
Pros: Very friendly
Cons: That I couldn’t use my fiancés credit card as a guarantee because I paid with AMEX which you don’t accept!! Slightly my fault!!
Cons: Transfer bus