Naples Airport (NAP), Naples, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Brent at Naples Airport

Aeroporto Internazionale di Napoli Capodichino, Viale F. Ruffo di Calabria, 80144 Napoli NA
0039 0 815 992 755 / 0039 353 378 4355 / 0039 0 818 333 416
Pick-up instructions
Rental desk is located in the car rental center.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Period outside of business hours
Mon:21:01-22:00
Tue:21:01-22:00
Wed:21:01-22:00
Thu:21:01-22:00
Fri:21:01-22:00
Sat:21:01-22:00
Sun:21:01-22:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Toyota Aygo
11/2/24

Pros: Came here and got charged more money, want that refunded, wasn't happy at all, once agreed a price, why change it, l ll be telling everyone if not refunded

United Kingdom
Citroen C3
11/1/24

Pros: The attendant was just brilliant. She was happy to walk around the car with me to identify any dents which were pre my hire. She could bot gave been more helpful. The car was fabulous. The service and attention to detail was incredible.

Cons: There is nothing I did bot like about Brent. They exceeded my expectations for a budget car rental company.

United States of America (USA)
Toyota Yaris
10/14/24

Pros: Car was clean and in decent condition

Cons: Unfriendly customer service in Napoli and return address was not accurate or complete.

Bahrain
Fiat Panda
9/2/24

Cons: They charged me 300 euro upon return, because the car was dirty inside, and they charged it as new damage. All it needed was a vacuuming, to be clean

Netherlands
Toyota Aygo
8/16/24

Pros: Nothing

Cons: From the beginning the agents of B-Rent were not nice, irritated and don't like the job After placing back the car in the deposit key box (after speaking with an agent of B-Rent) while they were still there, my deposit still gets locked now already for 3 weeks Car was al dirty from the outside

United Kingdom
Fiat 500
8/9/24

Pros: Always a good service

Cons: Will always use Discover Cars

Hungary
Renault Captur
7/10/24

Pros: Fast pick up and drop off

Cons: Fuel tank was not full, and it is difficult to drop off with similar fuel level.

United States of America (USA)
Fiat 500X
6/29/24

Pros: Agents where easy to find and very helpful

Cons: Nothing

United States of America (USA)
Citroen C4 Cactus
6/25/24

Pros: Excellent good condition

Cons: Very professional

United States of America (USA)
Renault Captur
6/15/24

Pros: Staff were helpful.

Cons: The daily cost of an additional driver was not available until we picked up the vehicle.

France
Fiat 500X
6/4/24

Pros: Nothing

Cons: Unacceptable

France
Fiat 500
4/8/24

Pros: The agents were professional

Cons: the overall rental and car conditions were not satisfactory. Bad smell of cigarette in the car, first car sensor kept beeping because of oil change needed since day 2. Had to go back to the airport and got another car, the procedure was lengthy the new car smelled of cigarettes even worse. This car rental requires you to drop off the car completely cleaned and this is the first time I hear of such a requirement. My Amex was not accepted as a payment because expiry date was this month

United Kingdom
Fiat 500
2/8/24

Pros: Staff was really nice

Cons: Passing old damage onto new customers and trying to charge for scratches that were already on the car before pick up. This ruined our experience.

United Kingdom
Fiat Panda
1/29/24

Pros: Car was covered in dense and marks. And not all marked down when pick up. Good job I did a video and took pictures. Because he quotation and mark on bumper and that was not mark on paper In fact the whole bumper does not March on the paperwork.

Cons: A surprise having to pay Euro 15 at the desk to get the car clean which that was all new to me. Even the car was clean Sweet rapper was in the boot.

United Kingdom
Toyota Aygo
11/11/23

Pros: All good

Cons: Thank you

United Kingdom
Fiat 500
11/10/23

Cons: Policy was full for full on fuel ,but when picked up car was virtually empty as warning light came on after a few km. Also the exit milage was wrong. I emailed b rent day after as I picked car up late the night before but as yet no reply.

France
Fiat 500
10/31/23

Pros: rapport qualité prix

United States of America (USA)
Renault Captur
10/27/23

Pros: easy pick up and drop off

Switzerland
Fiat 500
10/14/23

Pros: Very good price. Slightly jaded car but perfectly ok. Very easy drop off and collection.

Israel
Fiat 500
9/21/23

Pros: Great for the price easy pick up

Cons: I liked everything eveything was quick and easy and the condition of the car was as expected for the price

United States of America (USA)
Renault Captur
9/14/23

Pros: Nothing!!

Cons: Rude and unhelpful

Greece
Toyota Aygo
9/11/23

Pros: nothing

Cons: nothing the worst rental company.

United States of America (USA)
Renault Captur
9/9/23

Pros: They did their best to get us through as quick as possible and when the vehicle we reserved was not available they quickly found an alternative.

Cons: The car provided was a 2020 and looked like it had gone through a war zone. Lots of damage, back up camera did not work, and they did not have time to clean. I had rented a manual SUV running on gas and ended up in an automatic running on diesel.

Poland
Ford Fiesta
9/4/23

Pros: cheap

Cons: lack of insight into own-filled info

Romania
Fiat Panda
9/1/23

Pros: Staff and car are like they should always be.

Cons: Not much to complaint: only the lack of the car radio and the very low tires pressure.

United States of America (USA)
Renault Captur
8/27/23

Pros: Able to understand him

Belgium
Ford Fiesta
8/26/23

Pros: Pick up: I was lucky to be the first there, no queue! Even if it was close to noon. Return: the process took 1 minute, again, no queue! It was my fastest experience with any supplier. Clearly a bit of luck as well, but hats off nevertheless

France
Fiat 500
8/20/23

Pros: Hello, I have nothing to complain about regarding the quality of the car. However, I do have a few complaints about B-rent: I had difficulties finding the pick-up location address, which is not indicated, whether at the airport or on the street. Additionally, I was surprised to be obligated to purchase insurance under the pretext that my credit card was not compatible for the deposit, even though I have never had such an issue with my car rentals in the past. The B-rent representative forced us.

Hungary
Fiat Panda
8/7/23

Cons: I was scammed. I paid for airport pick-up and drop-off, I asked for it. There is no car at the airport, you have to take a transfer bus, which is not written. I searched for more than 1 hour, the phone was only answered after 50 minutes. Everything was closed at the time of delivery, there was no bus, I had to take a taxi.

United Kingdom
Ford Fiesta
8/1/23

Pros: Nothing. I didn't receive the car that I booked

Cons: I didn't receive the car I ordered. I have been accused of being delays, lied to about the closing time and refused a refund of my deposit

Israel
Toyota Aygo
7/20/23

Pros: The return service was efficiently

Cons: It was take one hour to get representative. All the customers was out side without AC. The B rent agency give us car (Fiat Panda) with faulty air condition so they change the car to Toyota Yagu

United States of America (USA)
Ford Fiesta
7/20/23

Pros: Terrible service my order was canceled and never received a refund.

Cons: Terrible service my order was canceled and never received a refund.

Poland
Fiat 500
7/17/23

Pros: Great contact with the staff.

Cons: Fuel not full.

Turkey
Citroen C4 Cactus
7/16/23

Pros: I don’t know who is Brent. But the stuff in Naples airport from B Rent was horrible. Stuff in Catania airport was kind and nice

Belgium
Ford Fiesta
7/15/23

Pros: Value-for-money, cleanliness.

Cons: Nothing in particular, perhaps the fact that we had to wait 20 minutes or so.

Qatar
Toyota Aygo
7/11/23

Pros: Good price

Cons: Too much time spent to rent it at office, need more people there

United Kingdom
Fiat 500
7/10/23

Pros: Staff were helpful and friendly at both pick up and drop off

Cons: The only confusion was that the insurance cover was provided by discover cars, not B-Rent, so if I had needed any support or questions then it would have meant contacting one company mot the other. Although B-Rent did try and tell me the cover by discover cars was not valid and to sell their own insurance, which I declined

Israel
Citroen C4 Cactus
7/9/23

Pros: we had a problem with international driver's license and she hellped.

Cons: bnothing

United Kingdom
Ford Fiesta
7/8/23

Cons: Very poor after service No fuel to fill up near airport ( tried 2 petrol stations ), proceeded to charge me €50 for quarter of a tank. Couldn't argue had to get plane. €140 added for a 4cm scratch on wing mirror. Rip off avoid.

Australia
Fiat 500
7/8/23

Pros: Excellent pick-up experience and car was very good

Cons: Staff member at return was very rude and couldn’t be bothered serving us to check the car. He acted like a total jerk.

United States of America (USA)
Renault Captur
7/7/23

Pros: It was terrible - apparently the vendor DiscoverCar booked with did not gave the car. I called Discovercar and they talked to the agent at the desk in Naples and have no idea what they talked to each other. Avis rental car reps heard all this and said ask DiscoverCar to change the vendor to AVis and they will give me the car. DiscoverCar denied to do that. This was an ordeal and I have requested the refund

Cons: It was terrible - apparently the vendor DiscoverCar booked with did not gave the car. I called Discovercar and they talked to the agent at the desk in Naples and have no idea what they talked to each other. Avis rental car reps heard all this and said ask DiscoverCar to change the vendor to AVis and they will give me the car. DiscoverCar denied to do that. This was an ordeal and I have requested the refund

Romania
Renault Captur
7/5/23

Pros: efficiency

Cons: I picked up the car with damages that were not initially recorded

Russian Federation
Toyota Aygo
6/27/23

Pros: Меня просто обманули и даже не сделали попытки вернуть деньги. Это ужасно некрасиво. Компании должно быть стыдно за такое.

Cons: Меня просто обманули и даже не сделали попытки вернуть деньги. Это ужасно некрасиво. Компании должно быть стыдно за такое.

Italy
Fiat 500
6/24/23

Pros: I would like to have a refound!

Cons: B rent was really bad! You basically stole me 60€ considering they only accept credit card to rent a car and you didnt write that anywhere before we reserve it! They’r office is a hole and when I did arrive had to wait 4hrs even tho there were 2 people in front of me! At the end they didnt rent anything to me cus I didnt own a credit card! Please send me my money back, because trhu your site I basically got scammed, and they were blaming you for that!

France
Ford Fiesta
6/21/23

Pros: Quick pick up and drop off

Cons: Speak little English or French

Ireland
Ford Fiesta
6/20/23

Pros: Staff were very efficient.

Cons: nothing

Australia
Ford Fiesta
6/13/23

Pros: Friendly team

Poland
Toyota Aygo
6/11/23

Pros: All is ok.

Cons: The quality od the car a little bit poor.

United Kingdom
Ford Fiesta
6/7/23

Pros: Drop off was easy

Cons: The car had damage when I picked it up. But was not noted on the paperwork. I took photographs of the damage in carpark before leaving. Which they asked to see when dropping the car back.

Ireland
Ford Fiesta
5/24/23

Pros: cheap and efficient

Cons: que for renting car

Canada
Ford Fiesta
5/13/23

Pros: Nothing no car

Cons: NO CAR!

United Kingdom
Toyota Aygo
5/9/23

Pros: simple and an easy process

Belgium
Fiat 500
5/7/23

Pros: Car pick up efficient

Cons: Claim regarding nail in tire. Excessive claim made (220 Euros) for nail in tire (max. 20 Euros to fix). B-rent push responsibility to fight claim via email (no help at Napoli airport). Very unhelpful to close claim.

United Kingdom
Fiat 500
5/5/23

Pros: I have used Brent on a few time in the past And had no problem with them

Cons: But this time I have been trying to get in touch with customer service and I have had no luck contacting them as I need a refund for over filling the car which the attendant pointed out to me still trying came back 30 th april

Slovenia
Ford Fiesta
5/3/23

Pros: Quick help offer in our case of flat tire, but difficult to get them on phone

Cons: We were given a car on gas without prior notice, with a small tank for petrol, so needed to get fuel even twice a day

Canada
Toyota Aygo
4/25/23

Cons: The car was not full of fuel, it was 3\4 full. we did not notice until we had left the airport. We told the staff person when returning the car, but he said it was too late to do anything.

United Kingdom
Opel Astra
4/23/23

Pros: As expected. Tried to sell additional insurance even though I’d maxed out via DiscoverCar.com

Cons: Shuttle Bus provided minimum assistance. Vehicle abysmal - poor tyres, smashed drivers wing mirror housing, most panels marked, interior damaged behind passenger seat. Had to review condition on site & photograph every mark & wheel. Needs to be taken out of service. No way to promote B.Rent. Won’t even look at them in the future.

United Kingdom
Renault Captur
4/14/23

Pros: Horrible service. The car had issues including a broken light and a damaged gear box. Being in Naples over Easter weekend when the car gear box smelt of burnt every time we reversed, we called the emergency support number over a period of 36 hours to no avail. Eventually, we were invited to bring the car back and get a replacement from Naples airport. This led to 2.5 days of the break where I could not be with my family as trying to sort out the car situation. The replacement car was great

France
Citroen C4 Cactus
3/25/23

Pros: everything

Cons: nothing

United States of America (USA)
Renault Captur
3/22/23

Pros: Everyhting.

Cons: I do not have any complaints at all.

United Kingdom
Renault Captur
3/7/23

Pros: Car really old and in really bad condition, I think the worst supplier of the airport

Cons: Agents was really good but i asked to refill windows water because the car at pickup didn’t had any, and they said they doesn’t any product to help me

Netherlands
Fiat 500
3/5/23

Pros: Perfect car and service

Cons: No screenwater in car

Switzerland
Renault Captur
1/6/23

Pros: Great Service, great price.

United Kingdom
Toyota Aygo
12/22/22

Pros: Always a brilliant efficient team BRENT !!!

Cons: As sbove

Israel
Toyota Aygo
11/23/22

Cons: I had to do everything by myself even when I spent half an hour on the phone for nothing

Israel
Toyota Aygo
11/23/22

Pros: Tried a lot to help but with my guide otherwise we would have paid much more

Cons: I think your representative should have direct contact with the relevant rental desk and not let the customer do it as a third party

United Kingdom
Renault Captur
11/12/22

Pros: Good value for money friendly service quick in doing the contract

Cons: The car not very économique and had hardly any power

United Kingdom
Toyota Aygo
11/12/22

Pros: Quick service

Cons: Excellent car

Estonia
Renault Captur
11/4/22

Pros: Everything was clear and easy, without additional hazzle whatsoever.

Cons: Nothing to comment

United Kingdom
Toyota Aygo
10/26/22

Pros: Free shuttle bus to car pick up and didnt wait long to get car. After we arrived there was a queue tho

Cons: Only thing is that discover cars could have said that there was a free bus to the car pick up point but we found that anyway

United Kingdom
Fiat 500X
10/21/22

Cons: The time it took to pick up the car.

United States of America (USA)
Citroen C3
10/18/22

Pros: B RENT is a scam and would not provide a car

Poland
Toyota Aygo
10/15/22

Pros: If the price is the only driver this is the right choice.

Cons: Cars not fully maintained. I got one without one lamp lighting. After the change I got another car without antena, rear wiper and sign of tyres all the time.on.

Italy
Ford Fiesta
10/15/22

Pros: It's been fast

Cons: The car was a little dirty, and I've found a pair of receipt, the previous driver, I suppose; the fuel tank wasn't completely full, but on documents it said so. To avoid further discussions or charges, when I returned the car I filled it up

United States of America (USA)
Ford Fiesta
10/10/22

Cons: dirty car, car felt unsafe

Canada
Citroen C4 Cactus
10/2/22

Pros: Nothing.

Cons: My confirmed rental was refused, without cause.

United States of America (USA)
Opel Mokka
9/30/22

Cons: Unable to reach when we had issues with the car. We were rented a car that needed maintenance and put us in danger, and no guidance or support when we were looking for it.

United Kingdom
Toyota Aygo
9/26/22

Pros: Difficulty processing but polite, helpful staff.

Canada
Citroen C3
9/24/22

Pros: The staff at Napes airport were kind and helpful.

Cons: The car was missing its front right headlight which was only apparent once we were driving it. The car broke down and nobody was answering any of the numbers we called. A new car was not brought to us nor was a taxi voucher provided. We are still owed 2 day’ refund.

United States of America (USA)
Citroen C3
9/23/22

Pros: the car was fine and clean BUT they would not let me keep the initial reservation due my flight being 4 hour delayed. i ended paying almost double!

Israel
Renault Captur
9/23/22

Pros: good service

Cons: car's condition could be better

Hungary
Fiat 500
9/23/22

Pros: - Közel van a reptérhez. - A helyi ügyintéző kedves volt.

Cons: - Nem fogadták el a kártyámat. - Mellettünk lévő bérlőnek nem fogadták el a jogosítványát. - helyi ügyintéző igyekezett segíteni de nem volt jogosultsága a foglalás módosítására. - Új autó helyszíni foglalására nem volt lehetőség. Másik szolgáltatótól 350 ezerért tudtunk volna bérelni rapid. - A központi telefonszámon senkit nem lehetett elérni. 4 órán át próbálkoztunk, mire valaki felvette a telefont akitől a segítség annyi volt hogy törölte a foglalásunk. Nem ajánlom senkinek.

United Kingdom
Ford Fiesta
9/19/22

Pros: Renting in Naples you don’t won’t a new car. Having a well used one was great.

Cons: Time having to wait to collect car. This was probably because they were good value and a lot of people were renting.

Lithuania
Ford Fiesta
9/4/22

Pros: Almost everything. Very professional agents

Cons: I'd prefer a little more powerfull engine I expected smaller price for insurance

Romania
Ford Fiesta
8/30/22

Pros: Very fast pickup and cheap.

Cons: Tried to scam us with existing scratches to the car. I didn't have my phone and gopro with me to show them detailed films before pickup, but I went along with the tehnician making nice small talk to better convince me to not give it second thoughts and use the discover cars warranty so they can "use" the money. Luckly, I was done with scammers in this trip to Italy so I went along with the scammers and once I had access to my videos, things backtracked from there.

United Kingdom
Toyota Aygo
8/25/22

Pros: They rave me car to someone else as I was over 2 hours late

United States of America (USA)
Renault Captur
8/24/22

Pros: Once I got on the road the car did great. Very fuel efficient. Car return process went great. Weren’t any spots available but a guy spotted me and walked me over to a spot and efficiently scanned me in. Easy peasy.

United Kingdom
Renault Captur
8/22/22

Pros: The member of staff was pleasant but to not tell us that the car was run mainly on Gas and that petrol was the reserve tank which was full but only 12 litres. The gas tank was empty and cost us 32 euros to fill. was misleading to say the least.

Cons: All of the above.

United States of America (USA)
Ford Fiesta
8/18/22

Pros: Absolutely nothing, they were extremely rude and wouldn't rent me a car even though I had a reservation.

Cons: Everything, they wouldn't rent me a car even though there was a reservation, between Brent and discover cars, perfect combination of absolutely awful!

United States of America (USA)
Toyota Aygo
8/17/22

Pros: B-Rent car rental company, didn't gave me the rental car. Out of many rental companies i used previously, all over the world, B-Rent is the only company that ask for some international driver license. Really disappointed.

Cons: B-Rent car rental company, didn't gave me the rental car. Out of many rental companies i used previously, all over the world, B-Rent is the only company that ask for some international driver license. Really disappointed.

Canada
Renault Captur
8/13/22

Pros: Quick car pick up

Cons: - did not provide correct contact phone numbers - did not want to provide exact drop off address - car return was a terrible experience; if I didn’t take many, many car photos I would have been 1000s out of pocket; multiple attempts at car drop off to pass the existing, obvious car damages as new ones - they were clearly trying to swindle us, never had such an experience

United States of America (USA)
Fiat Talento
8/12/22

Pros: Nothing. The rental agency you set me up with didn’t rent me a car.

Cons: They didn’t give me the car I rented.

United States of America (USA)
Citroen C3
8/11/22

Pros: Nothing

Cons: The car was in bad overall condition, dirty, very battered, many scratches and dings. I have no doubt they’ll try to pin some on me. It needed an oil change, tire pressure adjustment and overall service. All these lights began blinking about 30 min after we left the rental center but we couldn’t go back. I tried continually contacting the local office BUT THEY NEVER PICK UP THE PHONE. EVER. To give someone a car in such poor condition for a 3-WEEK RENTAL is beyond bad business, it’s dangerous!

United States of America (USA)
Ford Fiesta
8/9/22

Pros: Nothing

Cons: Nothing

Norway
Opel Astra STW
8/2/22

Pros: Fast to pick up car, easy to find

Cons: After 6 days (and still waiting), they still haven’t released the deposit reservation on 900€, even though everything was signed of as fine at car returned. No documents sent to my email, only their evaluation

United Kingdom
Renault Captur
8/2/22

Pros: Nothing

Cons: Being charged £534 for damage to the car I did not do, they are working a scam and I am looking into exposing them. I might add a family member was charged by a different company for damage to the car she did not do. It seems all the rental companies are at it.

United Kingdom
Ford Fiesta
8/1/22

Pros: Nothing

Cons: Couldn’t speak to people, numbers wouldn’t answer. The numbers kept ringing out. No one answered.

United States of America (USA)
Toyota Aygo
7/30/22

Pros: Nothing, they were horrible. 3 hour wait to get the car, then trying to upsell their insurance. Yelling at us at the end for a small scratch, however, the car had a ton of scratches. We were charged for the scratch and told we had to go back to DiscoveryCar to get our refund. We should not have to pay and carry the interest when we paid for full coverage. We will wait to hear back on our refund before putting out a public review. The process to get the refund is horrible as well.

Cons: Everything, you should not give reservations this company and if you plan to in the future you need to tell the customer on the front that this is how you do business. Also, be prepared to pay $350 for each reservation you give them. Also, you need to have a phone number for customers to call as Brent is a scammer with any customer you send and is ruining your reputation.

Israel
Toyota Aygo
7/29/22

Pros: רכב טוב מאוד החזרת רכב חלקה ומהירה

Cons: הרכב הראשון שקבלתי היה כמעט ללא דלק עם הרבה שריטות . כפתור כוון המזגן שבור. כשהתריעו על כך החליפו לנו את הרכב בלי בעיה

United States of America (USA)
Renault Captur
7/26/22

Cons: They require an international driving license which was a hassle

United Kingdom
Toyota Aygo
7/19/22

Pros: Good car

Cons: Office was shut on return, had to find representative

United Kingdom
Renault Captur
7/4/22

Pros: They changed the car without undue hassle, when we explained the boot was not big enough for our luggage. I would recommend taking a picture of the booking screen as we were challenged and told the car we were given was of the same category, despite having stipulated 3 large suitcases. Iwas able to show them my booking filters.

Cons: Long wait, not enough staff on duty, no clear queueing line. The car was scruffy outside with several dents.

Romania
Ford Fiesta
6/30/22

Pros: I did not have to wait

Ireland
Toyota Aygo
6/23/22

Pros: Nothing

Cons: They are scammers, they have taken further money from our visa claiming we damaged the car which we did not.

United Kingdom
Ford Fiesta
6/20/22

Pros: Clean car

Cons: Difficult to find and isibility at the compound should be improved

Turkey
Toyota Aygo
6/19/22

Pros: Car was ready and clean. It was how i expected.

Cons: I waited in line outside of the rental office under Napels sunlight near half hour after a tiring trip.

Portugal
Fiat 500
6/16/22

Pros: Carro todo batido, com pneus vazios

Cons: Péssimo serviço

Ireland
Renault Captur
6/15/22

Pros: Nothing

Cons: The phone numbers they provided don’t work. I spent 3 days trying to contact them.

Australia
Fiat Panda
6/14/22

Pros: Nothing that company is a joke and im submitting a formal complaint to the italian consumer commission to get a refund. they gave my car away because i ddint arrive within 2 hours although my flight was delayed then after finalling arguing they found another car that would be an addiitoninal $90 euro but then wouldnt give me the car becaue i didnt have my physical license. Although i had two seperate photos of the license. I have a young child 8 months old so this compleetd ruined my trip

Cons: Brent suck

United Kingdom
Citroen C3
6/12/22

Pros: The service was quick but the car wasn’t well maintained

Cons: Quick desk

Iceland
Citroen C3
6/8/22

Pros: NOTHING!!! TERRIBLE CARS!! TERRIBLE STAFF!!

Cons: I have rented cars in many contries and Brent is the most miserable car rentals I have ever done buisness with 🤬

Israel
Toyota Aygo
5/31/22

Pros: very fast and helpful

Cons: the car condition was not properly described in the form

United Kingdom
Fiat 500
5/29/22

Cons: The car was not in a good condition, with many bodywork damages. It was also not clean internally on picking up. It had mechanical issues and was overheating, requiring many stops to top up the coolant system

United States of America (USA)
Toyota Aygo
5/26/22

Pros: Regular

Cons: Regular

United States of America (USA)
Toyota Aygo
5/23/22

Pros: Very nice staff

Canada
Fiat 500
5/17/22

Pros: No long lines at pickup nor dropoff. Went pretty quickly and we even asked to downsize our car after seeing what they had given us and the lady helped us right away with that.

Cons: Car we ended up with was much larger than what we had seen online when reserving, even though we asked to downsize from the original car we were given.

Estonia
Ford Fiesta
5/12/22

Pros: -------------

Cons: Väga jäik ja paindumatu süsteem, ei võetud raha vastu, sunniti rohkem maksma jne

Ireland
Fiat 500
5/5/22

Pros: Was quick, to the point. Extra insurance was not through them. So was liable to pay them and claim back.

Cons: State of the Car , exterior dented and scratched. A lot. Not full of fuel. Windscreen was not clean, inside especially when you were driving into the sun you were blinded. Oil light was on. Very poor.

Czech Republic
Ford Fiesta
5/4/22

Pros: quick, cheap

Cons: i was satisfied

United States of America (USA)
Toyota Aygo
5/3/22

Pros: The service and car condition was good

Cons: They charged my credit card for the damage deposit after I returned the car in good condition!

Australia
Ford Fiesta
4/25/22

Pros: after initial queue the car was ready without delay

Cons: i was very disappointed I could not collect the car on the agreed day because the office closed at 10pm + my flight arrived at 10.30 pm. this resulted in 2 return expensive taxi rides + I collected the car 1 day later. I was still charged the full rental period from tg day booked

Bulgaria
Toyota Aygo
4/22/22

Pros: The pick up and drop off was very quick and easy. Good price and value for money.

Cons: The car tank was not full, so we needed to return it at the level we took it, despite the full-to-full policy. The car was not clean..

United Kingdom
Fiat Panda
4/15/22

Cons: Car had lots of damage, rattled when driving.

United Kingdom
Fiat Panda
4/14/22

Pros: They were efficient and friendly

Cons: Pressure to buy there insurance.

Israel
Fiat Talento
3/27/22

Pros: Want to say I was apprehensive before renting the car. There have been so many bad reviews about the company and I even considered canceling the deal and paying more for another company. I finally went with the heart and stayed with B RENT. Want to say that everything was beyond expectation. The service in receiving the vehicle, in return. The vehicle type was good (except for a few tin injuries that did not bother me). Really worth all the compliments.

France
Fiat 500
2/17/22

Pros: Rude agents, leaving the desk before the closing hours. They left 4 minutes before the normal schedule, by the time we got out the car they were running away. They delivered the car without the full tank. They force you to take their insurance even though you have full coverage with your credit card. I do not recommend at all

United Kingdom
Fiat Panda
2/3/22

Cons: I was originally given a car that had scratches and/or dents on every single panel of the car. It looked like the car had been in a stock car race. When I turned the car on, the oil warning light was on in the dashboard. Had to go back and ask for another car. Given a slightly better second car but it wasn't until the day after that I realised that the windscreen wiper water pump did not work, so I had to carry a bottle of water in the car, get out and pour water on the windscreen to clean it

United Kingdom
Toyota Aygo
11/5/21

Pros: nothing no car to rent when i arrived to pick it up

Cons: No can to rent when i arrived.

United Kingdom
Ford Fiesta
10/28/21

Pros: I didn’t manage to get the car as the desk was closed

Cons: An

Spain
Opel Astra STW
10/26/21

Cons: Car deposit was not full as accorded. My fault that I did not check it immediately. Later I send an SMS to them but no answer.

United Kingdom
Toyota Aygo
10/25/21

Pros: I didn’t; they charged me £90 even though the car was in “great condition “ when I bought it back; according to the agent

United Kingdom
Ford Fiesta
10/21/21

Pros: Nice car, clean and ready to go

Cons: Hard to find rental office and not enough people working in the office. After walking from the airport we found out at the office that there was a shuttle bus

United Kingdom
Ford Fiesta
10/20/21

Pros: Not much

Cons: Was aggressively missold insurance and had big problems with the car but was unable to contact Brent

United Kingdom
Renault Captur
10/17/21

Pros: There was no service apart from take your money and get on with it

Cons: Car was absolutely disgusting in condition left with 3 quarters of a tank and heavily marked all over

United Kingdom
Citroen C4 Cactus
10/17/21

Cons: The car wasn’t very good for the price we paid

United Kingdom
Fiat Panda
10/12/21

Pros: very polite staff considering it is naples and Italy! Had bad experiecne before, they did not push extra insurance which we had taken out before anyway

Cons: all ok

Belgium
Ford Fiesta
10/7/21

Pros: Nothing! Even though we had booked full coverage in advance they still tried to foist an extra insurance on us…

Cons: Everything. They were not at all friendly and charged us unfairly for damage! It was the worst car rental company I have ever encountered

Ireland
Toyota Aygo
10/5/21

Pros: price

Cons: the office closes at 6:00 pm, my train delayed and I spend HOURS calling them, dont rent from this people, no customer service, had to come back the next day and they didnt had my car

United Kingdom
Toyota Aygo
10/1/21

Pros: Nothing

Cons: As above. Terrible.

United Kingdom
Ford Fiesta
9/29/21

Pros: None

Cons: Quality of car, service, desk opening times.

Switzerland
Ford Fiesta
9/26/21

Cons: Lack of flexibility for deposit payment (only credit card with same name as booking), unless extra insurance was paid...This is completely dishonest.

United Kingdom
Ford Fiesta
9/24/21

Pros: Had no problem with the service nice staff .

Cons: Car was a bit untidy no water in window wipers I think it would be better have a full or empty policy rather than 1/2 a tank of petrol or where the last person used .

Ireland
Ford Fiesta
8/30/21

Pros: Was only on way back was better - I found someone i could hand over car to and I made sure he signed off on car I was returning- correct for petrol and prior damage and no new damage.

Cons: Agent behind desk was rude. Just saw top of his head as he kept head down. Didn’t say hello, please or thank you ..Barked for my credit card without showing me a bill. Didn’t like that I wasn’t taking insurance. No one was around where customers collect their cars. A lot of prior damage on the car which wasn’t recorded anywhere. So made sure to this was sorted - a lot of effort, another half hour before I drove away. Lazy rentals. Car not washed nor effort to freshen up inside.

Latvia
Fiat Panda
8/23/21

Pros: Car in a good condition.

Cons: Working time could be better.

Ireland
Fiat 500
8/20/21

Pros: Was good once I got the car but took over an hour to get, there was additional charges because I didn’t have a credit card which wasn’t advertised when booking.

Cons: Additional charges when collecting the car and I’m still waiting on the return of my deposit, which the person who I dropped it off to said I’d definitely get as it was in perfect condition and a full tank

United Kingdom
Fiat 500
8/20/21

Pros: nothing

Cons: they let our pre-booked car go to another party, and then tried to rent us another car for a further 1900 euro

Ireland
Ford Fiesta
8/2/21

Cons: The car was 3 yrs old, it was in very poor condition, with damaged body work, the fuel was not full , engine light came on after about 100km , went off and on again , it was very slow to accurate.

United Arab Emirates
Toyota Aygo
8/2/21

Pros: huge line, poor service. no staff. poorly signed in the car park.

Ireland
Toyota Aygo
7/30/21

Pros: Car was clean and suitable

Cons: Staff member was very rude. We queued for an hour to collect the car, the queue was taking so long because everyone ahead were being charged more than their agreed price. They said the deposit paid to discover cars was their commission and did not come off the price of the car - charged us an extra €100, when I said no we have full protection included in the price he said take the car or leave. Would never rent from B rent again!

United States of America (USA)
Toyota Aygo
7/24/21

Cons: locction to find the car

Czech Republic
Ford Fiesta
7/5/21

Cons: We didn’t like it, the employee (a man) tryed to offer us an additional insurance for 200 euros, we got into big argument, when he told us that we can’t have the car without their insurance. We had full coverage when we booked the car month ago. Thanks to discovery car company, which they put most of the information on the voucher, we confronted the man and told him that we will call discovery car . He than kind of back up and with very upset face he gave us the key. Car was with empty gas tank.

United Kingdom
Ford Fiesta
6/21/21

Pros: Easy, quick, no real fuss made by staff. Would use again.

United Kingdom
Fiat 500
6/9/21

Pros: Nothing

Cons: The silly little girl on the front desk needs sacking or slapped around the face

Poland
Toyota Aygo
3/16/21

Cons: FRAUDSTER COMPANY! I dont know why good and reputable company like discover cars still promotes this scammers from b rent in naples. Such a shame!

United Kingdom
Ford Fiesta
1/4/21

Pros: The car was brand new. Good service

United Kingdom
Toyota Aygo
12/26/20

Pros: Quick and friendly

United Kingdom
Toyota Aygo
12/3/20

Pros: Superb as usual very straight forward and value for money

Cons: Excellent service

United Kingdom
Toyota Aygo
11/30/20

Pros: Very quick easy and friendly staff too

Cons: Hold on to your holding fee for too long !

Italy
Toyota Aygo
11/5/20

Pros: Best rate

Cons: Company Insurance Too expensive

United Kingdom
Toyota Aygo
10/30/20

Pros: Efficient professional and value for money

United Kingdom
Ford Fiesta
10/25/20

Pros: Quick and easy

Cons: Nothing

United Kingdom
Fiat Panda
10/12/20

Pros: friendly staff

Cons: the wait to get the car

Belgium
Citroen C3
9/23/20

Pros: Nothing

Cons: During check-in, no one from b-rent available to countersign the damage inventory document which was not accurate at all to say the least. Therefore, at check-out, we were charged an extra 42€ for a damage to the right external mirror. Unfortunately, we didn't photo the damages at check-in and not able to proof our says. When we asked the check out controller to show the previous check out inventory to confront with ours, he pretended it was not possible.

United Kingdom
Fiat 500
9/11/20

Pros: Quality car. Recepttion clean and efficient service provided by you agents

Cons: Zero that makes a difference. Hope you can assist with my next booking as I come to Italy 4 times a year at the moment.

United Kingdom
Renault Captur
9/9/20

Pros: simple

Cons: waited a long time, need more signs

United Kingdom
Fiat 500
9/8/20

Cons: Damaged car, dirty, miserable staff

United Kingdom
Renault Captur
8/29/20

Pros: Price and good car

Cons: Long waiting time at pick up

Switzerland
Fiat 500
8/26/20

Pros: They dont care about theyr clients

Cons: read left

United Kingdom
Fiat 500
8/25/20

Cons: The car had lots of damage and scratches on it.

United Kingdom
Ford Fiesta
8/21/20

Pros: Quick and easy

Cons: Car was a bit bashed up and underpowered

United Kingdom
Fiat Panda
8/18/20

Cons: Poor service at collection only one member of staff available, long queue took nearly an hour to collect car, after a very early morning flight and an upset baby it would have been nice to be able to pick the car up promptly and leave. Also car seats available were not in very good condition found it difficult to attach to seats and no help from staff

United Kingdom
Fiat 500
8/11/20

Pros: None

Cons: The initial service was shocking, arrived there before closing time and was told there was no more cars left, even though i had a booking, the woman working there didnt have any intention of helping, but simply closing early to go home. As we were staying 40 mins from Naple, and a taxi would of cost €250 plus just one way, we stayed in a hotel close by B-Rental, however this was still a unnecessary cost if customer service was done properly. Following morning there was still more issues

United Kingdom
Ford Fiesta
8/7/20

Cons: Inflexible about credit card deposit. Seemed very keen to cancel the discounted rental and rent the vehicle at their full price.

United Kingdom
Ford Fiesta
7/20/20

Pros: Toooo expensive

Cons: Extrenely expensive

Denmark
Opel Astra STW
7/16/20

Pros: They provided as promised without trying to force me to buy additional services

Cons: Car pickup was sloooow - I guess it took one hour to serve 5 customers or so. Also, I haven't recieved any reciept from Brent (but a did get a customer satisfaction survey email, so they have my email).

United Kingdom
Fiat 500
7/15/20

Pros: Efficient.

Cons: Besides efficiency, they lacked care for explaining the terms in person.

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The above prices are only approximate and were last updated at 1:39 PM on 11/30/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1000.00 - € 1500.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 90 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Driver licenses from the following country(ies): non-EU will be accepted only if the translation is approved by the Consulate or Embassy.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.

Only cards issued in the main driver's name are accepted.
Credit card must be valid during rental period for at least 90 days.

For the Luxury, Fullsize car group, a minimum of two credit cards issued on the main driver's name are required.

Cash, Cheques, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, Spain-Mainland, Switzerland.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Younger driver fee.
Prices for extras are shown on the booking page.


Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Diesel vehicles are available only by request upon arrival.
Additional information
For vehicles not returned in an acceptable clean condition, an additional charge of 15 EUR will apply.

By law, winter tires are mandatory on all roads from 15.10 to 15.04 in the following regions: Aoasta-Valley.
By law, winter tires are mandatory on all roads from 15.11 to 15.04 in the following regions: South Tyrol.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  08:00 - 22:00
Sun:  08:00 - 22:00

Top Suppliers at Naples Airport

Locauto
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Tue:07:30-23:30
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Tue:08:00-23:00
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Carwiz
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Automania
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