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Brent at Naples Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: All good
Cons: Thank you
Cons: Policy was full for full on fuel ,but when picked up car was virtually empty as warning light came on after a few km. Also the exit milage was wrong. I emailed b rent day after as I picked car up late the night before but as yet no reply.
Pros: rapport qualité prix
Pros: easy pick up and drop off
Pros: Very good price. Slightly jaded car but perfectly ok. Very easy drop off and collection.
Pros: Great for the price easy pick up
Cons: I liked everything eveything was quick and easy and the condition of the car was as expected for the price
Cons: Rude and unhelpful
Cons: nothing the worst rental company.
Pros: They did their best to get us through as quick as possible and when the vehicle we reserved was not available they quickly found an alternative.
Cons: The car provided was a 2020 and looked like it had gone through a war zone. Lots of damage, back up camera did not work, and they did not have time to clean. I had rented a manual SUV running on gas and ended up in an automatic running on diesel.
Cons: lack of insight into own-filled info
Pros: Staff and car are like they should always be.
Cons: Not much to complaint: only the lack of the car radio and the very low tires pressure.
Pros: Able to understand him
Pros: Pick up: I was lucky to be the first there, no queue! Even if it was close to noon. Return: the process took 1 minute, again, no queue! It was my fastest experience with any supplier. Clearly a bit of luck as well, but hats off nevertheless
Pros: Hello, I have nothing to complain about regarding the quality of the car. However, I do have a few complaints about B-rent: I had difficulties finding the pick-up location address, which is not indicated, whether at the airport or on the street. Additionally, I was surprised to be obligated to purchase insurance under the pretext that my credit card was not compatible for the deposit, even though I have never had such an issue with my car rentals in the past. The B-rent representative forced us.
Cons: I was scammed. I paid for airport pick-up and drop-off, I asked for it. There is no car at the airport, you have to take a transfer bus, which is not written. I searched for more than 1 hour, the phone was only answered after 50 minutes. Everything was closed at the time of delivery, there was no bus, I had to take a taxi.
Pros: Nothing. I didn't receive the car that I booked
Cons: I didn't receive the car I ordered. I have been accused of being delays, lied to about the closing time and refused a refund of my deposit
Pros: The return service was efficiently
Cons: It was take one hour to get representative. All the customers was out side without AC. The B rent agency give us car (Fiat Panda) with faulty air condition so they change the car to Toyota Yagu
Pros: Terrible service my order was canceled and never received a refund.
Cons: Terrible service my order was canceled and never received a refund.
Pros: Great contact with the staff.
Cons: Fuel not full.
Pros: I don’t know who is Brent. But the stuff in Naples airport from B Rent was horrible. Stuff in Catania airport was kind and nice
Pros: Value-for-money, cleanliness.
Cons: Nothing in particular, perhaps the fact that we had to wait 20 minutes or so.
Pros: Good price
Cons: Too much time spent to rent it at office, need more people there
Pros: Staff were helpful and friendly at both pick up and drop off
Cons: The only confusion was that the insurance cover was provided by discover cars, not B-Rent, so if I had needed any support or questions then it would have meant contacting one company mot the other. Although B-Rent did try and tell me the cover by discover cars was not valid and to sell their own insurance, which I declined
Pros: we had a problem with international driver's license and she hellped.
Cons: Very poor after service No fuel to fill up near airport ( tried 2 petrol stations ), proceeded to charge me €50 for quarter of a tank. Couldn't argue had to get plane. €140 added for a 4cm scratch on wing mirror. Rip off avoid.
Pros: Excellent pick-up experience and car was very good
Cons: Staff member at return was very rude and couldn’t be bothered serving us to check the car. He acted like a total jerk.
Pros: It was terrible - apparently the vendor DiscoverCar booked with did not gave the car. I called Discovercar and they talked to the agent at the desk in Naples and have no idea what they talked to each other. Avis rental car reps heard all this and said ask DiscoverCar to change the vendor to AVis and they will give me the car. DiscoverCar denied to do that. This was an ordeal and I have requested the refund
Cons: It was terrible - apparently the vendor DiscoverCar booked with did not gave the car. I called Discovercar and they talked to the agent at the desk in Naples and have no idea what they talked to each other. Avis rental car reps heard all this and said ask DiscoverCar to change the vendor to AVis and they will give me the car. DiscoverCar denied to do that. This was an ordeal and I have requested the refund
Cons: I picked up the car with damages that were not initially recorded
Pros: Меня просто обманули и даже не сделали попытки вернуть деньги. Это ужасно некрасиво. Компании должно быть стыдно за такое.
Cons: Меня просто обманули и даже не сделали попытки вернуть деньги. Это ужасно некрасиво. Компании должно быть стыдно за такое.
Pros: I would like to have a refound!
Cons: B rent was really bad! You basically stole me 60€ considering they only accept credit card to rent a car and you didnt write that anywhere before we reserve it! They’r office is a hole and when I did arrive had to wait 4hrs even tho there were 2 people in front of me! At the end they didnt rent anything to me cus I didnt own a credit card! Please send me my money back, because trhu your site I basically got scammed, and they were blaming you for that!
Pros: Quick pick up and drop off
Cons: Speak little English or French
Pros: Staff were very efficient.
Pros: Friendly team
Pros: All is ok.
Cons: The quality od the car a little bit poor.
Pros: Drop off was easy
Cons: The car had damage when I picked it up. But was not noted on the paperwork. I took photographs of the damage in carpark before leaving. Which they asked to see when dropping the car back.
Pros: cheap and efficient
Cons: que for renting car
Pros: Nothing no car
Cons: NO CAR!
Pros: simple and an easy process
Pros: Car pick up efficient
Cons: Claim regarding nail in tire. Excessive claim made (220 Euros) for nail in tire (max. 20 Euros to fix). B-rent push responsibility to fight claim via email (no help at Napoli airport). Very unhelpful to close claim.
Pros: I have used Brent on a few time in the past And had no problem with them
Cons: But this time I have been trying to get in touch with customer service and I have had no luck contacting them as I need a refund for over filling the car which the attendant pointed out to me still trying came back 30 th april
Pros: Quick help offer in our case of flat tire, but difficult to get them on phone
Cons: We were given a car on gas without prior notice, with a small tank for petrol, so needed to get fuel even twice a day
Cons: The car was not full of fuel, it was 3\4 full. we did not notice until we had left the airport. We told the staff person when returning the car, but he said it was too late to do anything.
Pros: As expected. Tried to sell additional insurance even though I’d maxed out via DiscoverCar.com
Cons: Shuttle Bus provided minimum assistance. Vehicle abysmal - poor tyres, smashed drivers wing mirror housing, most panels marked, interior damaged behind passenger seat. Had to review condition on site & photograph every mark & wheel. Needs to be taken out of service. No way to promote B.Rent. Won’t even look at them in the future.
Pros: Horrible service. The car had issues including a broken light and a damaged gear box. Being in Naples over Easter weekend when the car gear box smelt of burnt every time we reversed, we called the emergency support number over a period of 36 hours to no avail. Eventually, we were invited to bring the car back and get a replacement from Naples airport. This led to 2.5 days of the break where I could not be with my family as trying to sort out the car situation. The replacement car was great
Cons: I do not have any complaints at all.
Pros: Car really old and in really bad condition, I think the worst supplier of the airport
Cons: Agents was really good but i asked to refill windows water because the car at pickup didn’t had any, and they said they doesn’t any product to help me
Pros: Perfect car and service
Cons: No screenwater in car
Pros: Great Service, great price.
Pros: Always a brilliant efficient team BRENT !!!
Cons: As sbove
Cons: I had to do everything by myself even when I spent half an hour on the phone for nothing
Pros: Tried a lot to help but with my guide otherwise we would have paid much more
Cons: I think your representative should have direct contact with the relevant rental desk and not let the customer do it as a third party
Pros: Good value for money friendly service quick in doing the contract
Cons: The car not very économique and had hardly any power
Pros: Quick service
Cons: Excellent car
Pros: Everything was clear and easy, without additional hazzle whatsoever.
Cons: Nothing to comment
Pros: Free shuttle bus to car pick up and didnt wait long to get car. After we arrived there was a queue tho
Cons: Only thing is that discover cars could have said that there was a free bus to the car pick up point but we found that anyway
Cons: The time it took to pick up the car.
Pros: B RENT is a scam and would not provide a car
Pros: If the price is the only driver this is the right choice.
Cons: Cars not fully maintained. I got one without one lamp lighting. After the change I got another car without antena, rear wiper and sign of tyres all the time.on.
Pros: It's been fast
Cons: The car was a little dirty, and I've found a pair of receipt, the previous driver, I suppose; the fuel tank wasn't completely full, but on documents it said so. To avoid further discussions or charges, when I returned the car I filled it up
Cons: dirty car, car felt unsafe
Cons: My confirmed rental was refused, without cause.
Cons: Unable to reach when we had issues with the car. We were rented a car that needed maintenance and put us in danger, and no guidance or support when we were looking for it.
Pros: Difficulty processing but polite, helpful staff.
Pros: The staff at Napes airport were kind and helpful.
Cons: The car was missing its front right headlight which was only apparent once we were driving it. The car broke down and nobody was answering any of the numbers we called. A new car was not brought to us nor was a taxi voucher provided. We are still owed 2 day’ refund.
Pros: the car was fine and clean BUT they would not let me keep the initial reservation due my flight being 4 hour delayed. i ended paying almost double!
Pros: good service
Cons: car's condition could be better
Pros: - Közel van a reptérhez. - A helyi ügyintéző kedves volt.
Cons: - Nem fogadták el a kártyámat. - Mellettünk lévő bérlőnek nem fogadták el a jogosítványát. - helyi ügyintéző igyekezett segíteni de nem volt jogosultsága a foglalás módosítására. - Új autó helyszíni foglalására nem volt lehetőség. Másik szolgáltatótól 350 ezerért tudtunk volna bérelni rapid. - A központi telefonszámon senkit nem lehetett elérni. 4 órán át próbálkoztunk, mire valaki felvette a telefont akitől a segítség annyi volt hogy törölte a foglalásunk. Nem ajánlom senkinek.
Pros: Renting in Naples you don’t won’t a new car. Having a well used one was great.
Cons: Time having to wait to collect car. This was probably because they were good value and a lot of people were renting.
Pros: Almost everything. Very professional agents
Cons: I'd prefer a little more powerfull engine I expected smaller price for insurance
Pros: Very fast pickup and cheap.
Cons: Tried to scam us with existing scratches to the car. I didn't have my phone and gopro with me to show them detailed films before pickup, but I went along with the tehnician making nice small talk to better convince me to not give it second thoughts and use the discover cars warranty so they can "use" the money. Luckly, I was done with scammers in this trip to Italy so I went along with the scammers and once I had access to my videos, things backtracked from there.
Pros: They rave me car to someone else as I was over 2 hours late
Pros: Once I got on the road the car did great. Very fuel efficient. Car return process went great. Weren’t any spots available but a guy spotted me and walked me over to a spot and efficiently scanned me in. Easy peasy.
Pros: The member of staff was pleasant but to not tell us that the car was run mainly on Gas and that petrol was the reserve tank which was full but only 12 litres. The gas tank was empty and cost us 32 euros to fill. was misleading to say the least.
Cons: All of the above.
Pros: Absolutely nothing, they were extremely rude and wouldn't rent me a car even though I had a reservation.
Cons: Everything, they wouldn't rent me a car even though there was a reservation, between Brent and discover cars, perfect combination of absolutely awful!
Pros: B-Rent car rental company, didn't gave me the rental car. Out of many rental companies i used previously, all over the world, B-Rent is the only company that ask for some international driver license. Really disappointed.
Cons: B-Rent car rental company, didn't gave me the rental car. Out of many rental companies i used previously, all over the world, B-Rent is the only company that ask for some international driver license. Really disappointed.
Pros: Quick car pick up
Cons: - did not provide correct contact phone numbers - did not want to provide exact drop off address - car return was a terrible experience; if I didn’t take many, many car photos I would have been 1000s out of pocket; multiple attempts at car drop off to pass the existing, obvious car damages as new ones - they were clearly trying to swindle us, never had such an experience
Pros: Nothing. The rental agency you set me up with didn’t rent me a car.
Cons: They didn’t give me the car I rented.
Cons: The car was in bad overall condition, dirty, very battered, many scratches and dings. I have no doubt they’ll try to pin some on me. It needed an oil change, tire pressure adjustment and overall service. All these lights began blinking about 30 min after we left the rental center but we couldn’t go back. I tried continually contacting the local office BUT THEY NEVER PICK UP THE PHONE. EVER. To give someone a car in such poor condition for a 3-WEEK RENTAL is beyond bad business, it’s dangerous!
Pros: Fast to pick up car, easy to find
Cons: After 6 days (and still waiting), they still haven’t released the deposit reservation on 900€, even though everything was signed of as fine at car returned. No documents sent to my email, only their evaluation
Cons: Being charged £534 for damage to the car I did not do, they are working a scam and I am looking into exposing them. I might add a family member was charged by a different company for damage to the car she did not do. It seems all the rental companies are at it.
Cons: Couldn’t speak to people, numbers wouldn’t answer. The numbers kept ringing out. No one answered.
Pros: Nothing, they were horrible. 3 hour wait to get the car, then trying to upsell their insurance. Yelling at us at the end for a small scratch, however, the car had a ton of scratches. We were charged for the scratch and told we had to go back to DiscoveryCar to get our refund. We should not have to pay and carry the interest when we paid for full coverage. We will wait to hear back on our refund before putting out a public review. The process to get the refund is horrible as well.
Cons: Everything, you should not give reservations this company and if you plan to in the future you need to tell the customer on the front that this is how you do business. Also, be prepared to pay $350 for each reservation you give them. Also, you need to have a phone number for customers to call as Brent is a scammer with any customer you send and is ruining your reputation.
Pros: רכב טוב מאוד החזרת רכב חלקה ומהירה
Cons: הרכב הראשון שקבלתי היה כמעט ללא דלק עם הרבה שריטות . כפתור כוון המזגן שבור. כשהתריעו על כך החליפו לנו את הרכב בלי בעיה
Cons: They require an international driving license which was a hassle
Pros: Good car
Cons: Office was shut on return, had to find representative
Pros: They changed the car without undue hassle, when we explained the boot was not big enough for our luggage. I would recommend taking a picture of the booking screen as we were challenged and told the car we were given was of the same category, despite having stipulated 3 large suitcases. Iwas able to show them my booking filters.
Cons: Long wait, not enough staff on duty, no clear queueing line. The car was scruffy outside with several dents.
Pros: I did not have to wait
Cons: They are scammers, they have taken further money from our visa claiming we damaged the car which we did not.
Pros: Clean car
Cons: Difficult to find and isibility at the compound should be improved
Pros: Car was ready and clean. It was how i expected.
Cons: I waited in line outside of the rental office under Napels sunlight near half hour after a tiring trip.
Pros: Carro todo batido, com pneus vazios
Cons: Péssimo serviço
Cons: The phone numbers they provided don’t work. I spent 3 days trying to contact them.
Pros: Nothing that company is a joke and im submitting a formal complaint to the italian consumer commission to get a refund. they gave my car away because i ddint arrive within 2 hours although my flight was delayed then after finalling arguing they found another car that would be an addiitoninal $90 euro but then wouldnt give me the car becaue i didnt have my physical license. Although i had two seperate photos of the license. I have a young child 8 months old so this compleetd ruined my trip
Cons: Brent suck
Pros: The service was quick but the car wasn’t well maintained
Cons: Quick desk
Pros: NOTHING!!! TERRIBLE CARS!! TERRIBLE STAFF!!
Cons: I have rented cars in many contries and Brent is the most miserable car rentals I have ever done buisness with 🤬
Pros: very fast and helpful
Cons: the car condition was not properly described in the form
Cons: The car was not in a good condition, with many bodywork damages. It was also not clean internally on picking up. It had mechanical issues and was overheating, requiring many stops to top up the coolant system
Pros: Very nice staff
Pros: No long lines at pickup nor dropoff. Went pretty quickly and we even asked to downsize our car after seeing what they had given us and the lady helped us right away with that.
Cons: Car we ended up with was much larger than what we had seen online when reserving, even though we asked to downsize from the original car we were given.
Cons: Väga jäik ja paindumatu süsteem, ei võetud raha vastu, sunniti rohkem maksma jne
Pros: Was quick, to the point. Extra insurance was not through them. So was liable to pay them and claim back.
Cons: State of the Car , exterior dented and scratched. A lot. Not full of fuel. Windscreen was not clean, inside especially when you were driving into the sun you were blinded. Oil light was on. Very poor.
Pros: quick, cheap
Cons: i was satisfied
Pros: The service and car condition was good
Cons: They charged my credit card for the damage deposit after I returned the car in good condition!
Pros: after initial queue the car was ready without delay
Cons: i was very disappointed I could not collect the car on the agreed day because the office closed at 10pm + my flight arrived at 10.30 pm. this resulted in 2 return expensive taxi rides + I collected the car 1 day later. I was still charged the full rental period from tg day booked
Pros: The pick up and drop off was very quick and easy. Good price and value for money.
Cons: The car tank was not full, so we needed to return it at the level we took it, despite the full-to-full policy. The car was not clean..
Cons: Car had lots of damage, rattled when driving.
Pros: They were efficient and friendly
Cons: Pressure to buy there insurance.
Pros: Want to say I was apprehensive before renting the car. There have been so many bad reviews about the company and I even considered canceling the deal and paying more for another company. I finally went with the heart and stayed with B RENT. Want to say that everything was beyond expectation. The service in receiving the vehicle, in return. The vehicle type was good (except for a few tin injuries that did not bother me). Really worth all the compliments.
Pros: Rude agents, leaving the desk before the closing hours. They left 4 minutes before the normal schedule, by the time we got out the car they were running away. They delivered the car without the full tank. They force you to take their insurance even though you have full coverage with your credit card. I do not recommend at all
Cons: I was originally given a car that had scratches and/or dents on every single panel of the car. It looked like the car had been in a stock car race. When I turned the car on, the oil warning light was on in the dashboard. Had to go back and ask for another car. Given a slightly better second car but it wasn't until the day after that I realised that the windscreen wiper water pump did not work, so I had to carry a bottle of water in the car, get out and pour water on the windscreen to clean it
Pros: nothing no car to rent when i arrived to pick it up
Cons: No can to rent when i arrived.
Pros: I didn’t manage to get the car as the desk was closed
Cons: Car deposit was not full as accorded. My fault that I did not check it immediately. Later I send an SMS to them but no answer.
Pros: I didn’t; they charged me £90 even though the car was in “great condition “ when I bought it back; according to the agent
Pros: Nice car, clean and ready to go
Cons: Hard to find rental office and not enough people working in the office. After walking from the airport we found out at the office that there was a shuttle bus
Pros: Not much
Cons: Was aggressively missold insurance and had big problems with the car but was unable to contact Brent
Pros: There was no service apart from take your money and get on with it
Cons: Car was absolutely disgusting in condition left with 3 quarters of a tank and heavily marked all over
Cons: The car wasn’t very good for the price we paid
Pros: very polite staff considering it is naples and Italy! Had bad experiecne before, they did not push extra insurance which we had taken out before anyway
Cons: all ok
Pros: Nothing! Even though we had booked full coverage in advance they still tried to foist an extra insurance on us…
Cons: Everything. They were not at all friendly and charged us unfairly for damage! It was the worst car rental company I have ever encountered
Cons: the office closes at 6:00 pm, my train delayed and I spend HOURS calling them, dont rent from this people, no customer service, had to come back the next day and they didnt had my car
Cons: As above. Terrible.
Cons: Quality of car, service, desk opening times.
Cons: Lack of flexibility for deposit payment (only credit card with same name as booking), unless extra insurance was paid...This is completely dishonest.
Pros: Had no problem with the service nice staff .
Cons: Car was a bit untidy no water in window wipers I think it would be better have a full or empty policy rather than 1/2 a tank of petrol or where the last person used .
Pros: Was only on way back was better - I found someone i could hand over car to and I made sure he signed off on car I was returning- correct for petrol and prior damage and no new damage.
Cons: Agent behind desk was rude. Just saw top of his head as he kept head down. Didn’t say hello, please or thank you ..Barked for my credit card without showing me a bill. Didn’t like that I wasn’t taking insurance. No one was around where customers collect their cars. A lot of prior damage on the car which wasn’t recorded anywhere. So made sure to this was sorted - a lot of effort, another half hour before I drove away. Lazy rentals. Car not washed nor effort to freshen up inside.
Pros: Car in a good condition.
Cons: Working time could be better.
Pros: Was good once I got the car but took over an hour to get, there was additional charges because I didn’t have a credit card which wasn’t advertised when booking.
Cons: Additional charges when collecting the car and I’m still waiting on the return of my deposit, which the person who I dropped it off to said I’d definitely get as it was in perfect condition and a full tank
Cons: they let our pre-booked car go to another party, and then tried to rent us another car for a further 1900 euro
Cons: The car was 3 yrs old, it was in very poor condition, with damaged body work, the fuel was not full , engine light came on after about 100km , went off and on again , it was very slow to accurate.
Pros: huge line, poor service. no staff. poorly signed in the car park.
Pros: Car was clean and suitable
Cons: Staff member was very rude. We queued for an hour to collect the car, the queue was taking so long because everyone ahead were being charged more than their agreed price. They said the deposit paid to discover cars was their commission and did not come off the price of the car - charged us an extra €100, when I said no we have full protection included in the price he said take the car or leave. Would never rent from B rent again!
Cons: locction to find the car
Cons: We didn’t like it, the employee (a man) tryed to offer us an additional insurance for 200 euros, we got into big argument, when he told us that we can’t have the car without their insurance. We had full coverage when we booked the car month ago. Thanks to discovery car company, which they put most of the information on the voucher, we confronted the man and told him that we will call discovery car . He than kind of back up and with very upset face he gave us the key. Car was with empty gas tank.
Pros: Easy, quick, no real fuss made by staff. Would use again.
Cons: The silly little girl on the front desk needs sacking or slapped around the face
Cons: FRAUDSTER COMPANY! I dont know why good and reputable company like discover cars still promotes this scammers from b rent in naples. Such a shame!
Pros: The car was brand new. Good service
Pros: Quick and friendly
Pros: Superb as usual very straight forward and value for money
Cons: Excellent service
Pros: Very quick easy and friendly staff too
Cons: Hold on to your holding fee for too long !
Pros: Best rate
Cons: Company Insurance Too expensive
Pros: Efficient professional and value for money
Pros: Quick and easy
Pros: friendly staff
Cons: the wait to get the car
Cons: During check-in, no one from b-rent available to countersign the damage inventory document which was not accurate at all to say the least. Therefore, at check-out, we were charged an extra 42€ for a damage to the right external mirror. Unfortunately, we didn't photo the damages at check-in and not able to proof our says. When we asked the check out controller to show the previous check out inventory to confront with ours, he pretended it was not possible.
Pros: Quality car. Recepttion clean and efficient service provided by you agents
Cons: Zero that makes a difference. Hope you can assist with my next booking as I come to Italy 4 times a year at the moment.
Cons: waited a long time, need more signs
Cons: Damaged car, dirty, miserable staff
Pros: Price and good car
Cons: Long waiting time at pick up
Pros: They dont care about theyr clients
Cons: read left
Cons: The car had lots of damage and scratches on it.
Pros: Quick and easy
Cons: Car was a bit bashed up and underpowered
Cons: Poor service at collection only one member of staff available, long queue took nearly an hour to collect car, after a very early morning flight and an upset baby it would have been nice to be able to pick the car up promptly and leave. Also car seats available were not in very good condition found it difficult to attach to seats and no help from staff
Cons: The initial service was shocking, arrived there before closing time and was told there was no more cars left, even though i had a booking, the woman working there didnt have any intention of helping, but simply closing early to go home. As we were staying 40 mins from Naple, and a taxi would of cost €250 plus just one way, we stayed in a hotel close by B-Rental, however this was still a unnecessary cost if customer service was done properly. Following morning there was still more issues
Cons: Inflexible about credit card deposit. Seemed very keen to cancel the discounted rental and rent the vehicle at their full price.
Pros: Toooo expensive
Cons: Extrenely expensive
Pros: They provided as promised without trying to force me to buy additional services
Cons: Car pickup was sloooow - I guess it took one hour to serve 5 customers or so. Also, I haven't recieved any reciept from Brent (but a did get a customer satisfaction survey email, so they have my email).
Cons: Besides efficiency, they lacked care for explaining the terms in person.