RentSmart24 at Naples Airport

Pros: Pickup instructions were very poor

Cons: Pickup instructions were poor. One of the tyres had low pressure

Pros: No car performance issues.

Cons: Pick-up was a hassle with contract said to be cancelled. Drop-off was hassle with damage accusations photos exchanged and no extra charges due. Arrive home to find Rent24 slammed my credit card for damages. Fraud dispute filed.

Pros: The younger staff are soo bad, unprofessional and unhelpful and rude that i would never choose this company again. Such staff are killing the brand and reputation of both Rent Smart 24 and of Discovercars.com by giving a bad, unhelpful, mean and rude experience to clients.

Cons: The younger staff at their yard are the worst staff is have experienced in my 15 years of renting cars across Europe. They are unhelpful, rude and very argumentative. They think they are doing a favour to clients by giving them cars. The shuttle service made us wait for 45 mins and when we reached their car yard, they were fighting with each other and shouting. I told them to hurry up as I was with kids but they were rude and unhelpful. They said they hate Discovercars.com and only work for mone

Pros: Nothing

Cons: Nothing

Pros: the car,the service

Pros: Good car and nice people

Cons: Trouble getting to the car lot

Pros: Drop off was very easy.

Cons: Finding the pickup location took some time but all in all it was a pleasant experience.

Pros: Friendly

Cons: Too slow to collect car

Pros: La navetta per e dall aeroporto

Cons: Pulizia dell auto .Condizioni orrende di auto abbandonata.mi era stata presa una Skoda sporchissima e con sediolini anteriori pieni di macchie.Alla mia richiesta di cambiare auto mi è stato detto che loro non ci potevano fare nie te e che le auto erano tutte cosi. Alla fine mi è stata data una Seat ibiza in condizioni orrende,che ho dovuto prendere essendo oramai le 9 di sera e aver già pagato

Pros: Friendly, fast and reliable

Pros: Good service quick @ efficient

Cons: The car drove well but was damaged all over & dirty inside & out - but the tyres were good & had no problems with it

Pros: nothing

Cons: A bad rental company, actually a company of scammers At first they tried to give me a smaller car than the one I ordered, claiming that they ran out of cars Only when I asked to cancel the rental did they suddenly find that they had the car that was ordered When returning the car they claimed there was damage but they didn't find it or take a picture of it and charged for it

Pros: The speed of pick up and online check in.

Cons: Charging extra

Pros: Quite quick and efficient.

Cons: I received no paperwork when handindcar back. They said they would email it but nothing yet.

Pros: Service in general was ok. The bad experience happend after the drop-off.

Cons: Location outside the airport in a rather hidden back-lot area. In case of traffic jams, this can be problematic. Main problem, however, was the completely unreasonable handling of an additional cleaning charge. According to the booking terms, the car only had to be returned in an “acceptably clean” condition. In our case, the only traces were normal sand residue from beach use with children. At drop-off I was told that everything was fine. Later they charged 183 € for this without any notice!

Pros: The initial rate was very competitive.

Cons: My travel plans were delayed making me 4 hours later than the two hour window i initially booked. I contacted the agent and yourselves. The agent said I can't pick up the car and to try discovery cars. After emailing, I had no reply so I had to pay for another car on a different supplier.

Pros: The staff was so nice, helpful and very correct.

Pros: the drivers that pick up the guest from the airport, are so gentle and polite.

Cons: I received a dirty car, outside and inside, with the tire repair kit used, left in the trunk. I can pass about the clean of the vehicle, even if I was with my family with 3 little daughters, but about the security I can't pass over. If I was a foreign tourist, it would have been very complicated.

Cons: EXTRA CHARGE FOR CHANGING THE NAME 70 EUR!!!! HORRIBLE

Pros: Very friendly and quick

Cons: all good

Pros: NOTHING

Cons: EVERYTHING

Pros: Friendly service, car in great condition and speed and efficiency of check in and out

Cons: Only thing is maybe the pick up point at the airport, not very clear but we called and figured it out

Cons: they didnt give us the car we reserved. We got a small car that didnt fit my family. After arguing for 30 min and calling discovercar.com they gave us a bigger car. Also they over charged me for scratches caused by the valet parking.

Pros: Very god service, I recommend.

Pros: Shuttle driver was very helpful

Cons: Quick and Not Complicated

Pros: Everything was very easy. They sent a WhatsApp ahead of my arrival asking me to complete some paperwork. Once I arrived to pick up the car, they didn't need me to do anything else. It was super easy.

Pros: That agents were speaking english, nice transfer from airport and back.

Cons: Firstly, pickup locatin from Naples airport provided - wrong. Secondly Car was quite dirty inside Thirdly front wiper was "fixed" with sticky tape.

Pros: I liked the quick and automated check-in process, which allowed me to complete everything before picking up the car. The staff was friendly, and the service offered good value for money.

Cons: The shuttle pickup location in the email was outdated, requiring me to call for directions. Simply updating this information would perfect the service, especially for first-time visitors to Naples Airport.

Pros: Nothing

Cons: The customer service is absolutely awful. The vehicles they provide are sub standard and in some cases not roadworthy.

Pros: Once at the location the pick up was very easy

Cons: We found it confusing on where to wait at the airport for pickup to the car location.

Pros: Very fast and friendly drop-off with shuttle bus ready to take you to the airport.

Cons: Pick-up was a bit slow and was not greeted promptly upon arrival despite 3 agents present and just 3 people waiting. The rental rate was for a Fiat 500 or similar. We didn't get the Fiat 500 but instead got a Fiat Panda Hybrid. It was in good clean condition except for a bit of rear bumper cosmetic damage. Drives well but would have preferred the beautiful Cinquecento.

Cons: pick up at airport we supposed to be included. Bus did not show up at described location. We needed to take a taxi. We payed for child carriers, but the one delivered was broken and not safe. All in all, a company I will not vouch for nor use again.

Pros: The car was clean and ready on arrival. After completing check in online the process was smooth and quick.

Cons: In the email provided the pickup location was marked wrong. We’ve waited 30min at the wrong location which resulted in a late pick up fee of 75€. To be 100% honest as our flight was delayed we would’ve missed the pick up time anyway, but the instructions where to go for the shuttle were not clear at all!

Pros: Additionally, they asked for insurance, even though I had purchased it from you.

Cons: Wrong pickup location infornation and additional insurance request.

Pros: Simple

Cons: Fast service

Pros: Helpful guy on arrival who spoke English.

Cons: Driver doesn’t help with loading and unloading cases.

Pros: Quick, efficient service as always.

Cons: The car was a bit denied and the clutch not great but when you were used to it it wasn't a problem

Pros: La macchina aveva presenza di pubblicità non gradita con scritte enorme con poca privacy

Pros: Pickup and drop off speed

Cons: Gasoline level appear full but only for a couple of kilometers

Pros: Professionalità ma anche tanta tanta cordialità e simpatia

Pros: Good prices and helpful staff. If possible in Italy I choose this company

Pros: Cheap and cheerful operator close to the airport. Very friendly and helpful staff. Got a great deal on the hire. The cars aren't kept in the best condition - ours was dirty with upholstery stains and missing interior cover panels. This was all recorded on collection so that there were no problems on drop-off.

Cons: Condition of vehicle.

Pros: After we found the site the procedure was correct!

Cons: The telephone contact information was wrong - we stand there as donkies in heavy rain!

Pros: Everything was good.

Cons: Sometimes during the drop off process, they gave you the sensation that they are looking for a way to charge for damages that there were on the car before the drop on. Anyway I recommend to all for a carefull video before the drop on.

Cons: They tried to rent us a car of a lower category. Only after insisting on wanting the correct car were we satisfied We had a problem with a tire (not repairable and no spare wheel) and basically they told us to make do on our own, making us just waste time. Never again with this renter.

Cons: Car was fine but a estate not SUV

Pros: The Co we rented from (go-parking) was very helpful and friendly. They had a shuttle to and from airport, they answered phone , gave us recommendations.

Pros: Quick and nice service

Pros: Very kind and smiled presons:)

Pros: Service et tarif

Cons: Recherche de l’emplacement de départ pour la navette

Cons: Instructions for the shuttle could be clearer and easier, but good service all round

Pros: Smiling and nice staff. Effective.

Cons: Old car. We couldn’t get automatic transmission as booked.

Pros: Agents, very helpfull

Cons: Nothing

Pros: The agents at both our pickup and drop off were great guys - very friendly and helpful.

Cons: The pickup and dropoff location are a quite off the beaten path (offsite near airport).

Pros: La praticità degli impiegati

Cons: L'auto notevolmente sporca.

Pros: Fast service, kond people

Cons: To find shuttle was bit complicated, same with drop off parking place

Pros: Price ad service

Cons: Location of the office out of airport and just for me to find a shuttle place( but this was a my wrong understanding)

Pros: Overall the car rental was fine.

Cons: We had to wait a long time for the shuttle bus and also the car was pretty dirty inside and still had a used water bottle inside.

Pros: Very friendly and welcoming at car pick up

Cons: Nothing extremely relevant. A little rush when returning the car but nothing that wouldn’t make me go back.

Pros: Car was in good condition.

Cons: Firstly, the Naples branch looks like they’re running a scam. 1. Fuel meter for the car was 7/8 full when picking up the car and upon return, even if you pump full, the meter still reads 7/8 full. This they will charge you for additional fuel. 2. There is an additional charge “only accepted cash”. Should’ve been the first sign of the con for late drop-off. They will put this in the bill for additional charges even after you pay in cash and mention the cash was for drop off/ pick up from metro

Pros: Online check-in, swift transfer and card hold released next day.

Cons: Nothing, that was best rental expierence.

Pros: it was quick and rental agent spoke somewhat decent English

Cons: remote pick up area, car was not washed, we delivered car earlier and attendant wanted to charge us 20 Euro to take us back to our accommodation that was a stones throw away. We declined.

Pros: Velocità

Pros: Friendly and helpful

Cons: All good

Cons: I made 3 reservations and pay for 2 of them. After that I paid for 2 days with getting and dropping at Napoli like 100 euro. Before that I paid something like 120 euro, it's too much for 36 hours!!!

Pros: Very friendly and quick check in and out Car is very economic

Cons: -transport from airport took too long (over 30 min) - when I got the car the tire pressure warning light was on. Eventually I needed to put air myself. The car lacked of windshield washing liquid. The key remote control to the car didn’t work (change the battery should fix!) There was a bad damage to the passenger door… the gentleman told me that it was done by the previous renter… they could have retired the car though this didn’t affect the ride. Just some feedback to get a 10* next time

Pros: good car, drop off was fast,

Cons: the office is not at the airport, when we arrived only one person spoke English. it took them long to help us . The price was very good but tripled with full insurance

Pros: Não confiavel, tinha alugada o carro pelo discovery app, com seguro incluido. Meu voo atraso e o o agente me disse que eu tinha perdido a reserva e so liberaria o carro se eu pagasse o seguro com ele, sendo que eu ja havia pago previamente. Para não ficar sem carro paguei o dobro do seguro e perdi o seguro previamente pago.

Pros: Car was very new, people were friendly and fast.

Pros: Tutto ok ottimo mezzi

Cons: It has passed now 24 hours and I am still waiting for my deposit to be unblocked. Please support

Pros: Rent smart have been accommodating and took us back to the airport and advise to complain. Couldn’t accept a manual car as firstly because I haven’t drive manual since 11 years ago and secondly because I specifically paid for an automatic transmission car

Pros: Car was fine.

Cons: Acted as thoughout as though they intended to commit fraud by refusing to give a condition report and then creating a false damage charge. On complaint to my UK bank they did not dispute that there was fradulent intent and they refunded damage charge in full.

Pros: 10 out of 10, amazing staff, great car and exceptional value for money, by far the best rental car service I have had in Naples.

Pros: Well organized shuttle.

Cons: The car was not clean on the outside.

Pros: Wszystko w najlepszym porządku

Pros: Reliable car, honest staff!

Cons: I think, there was no inconvinience, and negative fellings, but the car wasn't the cleanest one.

Pros: Nothing left to be desired

Cons: Since we arrived and even when we handed over the car, we were treated with impertinence

Pros: Fast 🔝

Cons: Wo der Shuttlebus zum nehmen ist am Flughafen und der der Kunde nicht informiert wird, dass man dorthin nicht zu Fuss hinkommen kann, wo das Auto zum abholen ist!

Pros: Very efficient service thanks 😀

Cons: Nothing

Pros: Faptul că e deschis non stop și preluarea de la aeroport și retur

Pros: ברגע שמצאת את המקום בשדה התעופה, הכל היה בסדר, השירות היה מצויין גם בקבלה וגם בהחזרת הרכב

Cons: אני השכרתי מהחברה הזאת 2 רכבים, הבעיה היחידה היתה למצוא את החברה בשדה התעופה מאחר ואת הרכב אתם בפועל מקבלים מחברה אחרת

Pros: The staff were friendly and helpful

Cons: Collection of the car from the airport via the ParkinGo bus was confusing and instructions weren't clear

Pros: Since everything has to be done online, it eould be helpful if DiscoverCars sent the check in link beforehand

Cons: Drop off was slow.

Pros: They were efficient and helpful

Cons: Some confusion getting the courtesy shuttle bus at Naples airport. I had received two different sets of instructions of what to do at arrivals.

Pros: Efficient service on pickup and return at Naples. Good English spoken also which was of assistance personally. While a manual was ordered, I very much appreciated being allocated an automatic vehicle, being from NZ where driving is on the opposite side of the road. Automatic transmission meant one less concern.

Cons: I suggest clarifying the availability of transfer back to the airport after return of the vehicle. Currently, the wording simply repeats, word for word, the initial transfer from the airport to collect the vehicle. Concerning insurance, I think wording could be improved. I paid for "Full Coverage (Limit 5000 NZD)" but then was invited by RentSmart24 during online check-in to pay for the "Comfort Package". I took this, but was unclear about the meaning of "limit", and also what excess applied.

Pros: Fast and nice crew

Pros: Very bad service. They don’t know English and use it for their benefit! Very bad attitude and I’ll never come back

Cons: Everything!

Pros: Very quick pick-up and drop-off handling

Cons: Would prefer a cleaner car.

Pros: Loved the pre-checkin service via WhatsApp, meant the whole thing was speeded up and less waiting around which was great when we'd had a delayed flight and was late at night and needed to get a little girl to bed

Cons: Could do with some booster seats as the car seat was a little on the small size for a 5 year old but we managed and this was only very very minor and not really an issue

Pros: All went well

Cons: No one spoke any English at car pick up so left with a bit of uncertainty (my fault not theirs)!

Cons: לא ניתן להחזיר את הרכב בשעות הלילה, המשרדים סגורים שילמתי תוספת 20 יורועל החזרה באמצע הליילה,המשרדים סגורים ונאלצתי לחכות עד 90 דקות לפני הטיסה.

Pros: Easy drop-off

Cons: Not having the car we paid for in stock or available at any time. Several locations across the city we were in, we dropped off in a different place to where we picked up.

Pros: Everything online to deal with

Cons: Not all representatives speak English

Pros: It was cheap and the car was in a good condition

Cons: The name of the office we rented at the end was Vivarent, not RentSmart24, which was quite weird and I was a bit afraid. The agent didn’t let me read the agreement prior to signig it. Also the agent insisted on copying my credit card details incl. CVV into their computer, which aslo worried me and it felt very uncomfortable.

Pros: Availability of return by car at night

Cons: 1. There was great difficulty in finding the shuttle. 2. They stole a lot of money from me on credit. 3. They did not respond to the email I sent regarding the matter. They charged me for gasoline even though I returned it in the condition I took it. 4. The composition is really simple and basic.

Pros: Value for Money. The Car was nice

Cons: Shuttels from and specially to the terminal took too much time.

Cons: Communication and meet unclear, meet and greed doesn't exist, the shuttle was late and took us to another location were the car was not there, car with front bumper damaged

Pros: Fast, No issues, upgraded car.

Cons: We had a little trouble finding the shuttle

Cons: le informazioni per la navetta giusta

Pros: The staff were helpful and nice. Communication was great.

Cons: The seats on the shuttle bus need bolted down, they rock forward and back dangerously !! The seat belts also don’t work!

Pros: All digital. No hiden costs. Smooth picking and dropping.

Cons: I would have prefered a Fiat 500 instead of a Panda

Pros: Everything just right

Cons: Nothing to complain

Pros: Efficient and fair

Cons: instructions on finding rental desk were poor

Pros: Nothing

Cons: Insisted there was no booking for us even tho I rang their main office who said there was a booking . Took up alot of time and extra mo ey hiring another car

Pros: I liked everything

Cons: Deposit requirement