Sicily By Car at Naples Airport

Pros: we didn't get a car

Pros: I liked only the drop off to the Bari Airport branch of Sicilybycar. I never had problems with them in Bari Apt, it's a well-managed and wonderful team of hard workers made by lovely people. I can't say the same for staff at Napoli Airport branch, that I understand is directly linked with headquarters and not a franchising.

Cons: I rented and paid for an Intermediate Elite Crossover (i.e. Opel Grandland, Peugeot 3008, Citroen C5 Aircross etc), I had that on the voucher but instead was assigned another code, JGMR/JGMR, which was not at all for that category. This created me many problems as I couldn't fit 5 ppl and luggages in the trashed compact SUV they assigned. Long discussions for nothing and they had the face to ask me to pay extra to get a bigger car. Someone lied with the rental codes: Discovercars or Sicilybycar.

Pros: Efficient Helpful service in Naples

Pros: Fast and efficient

Pros: Rental agents were friendly and helpful. Car size we received was as requested and adequate for our trip. Returning the car was easy and quick and agent was cooperative.

Pros: Não gostei de nada. Locadora ruim.

Cons: Atendentes muito grosseiros e sem paciência para atender estrangeiros que não falam a língua nativa.

Pros: Fast & easy pick-up. No pushing of extra insurance or anything at pick-up. Ease on checking the car / dropping off the car, no delays or anything. Very smooth process overall. Car had some scratches that were already registered, but it's expected from a car used in Italy.

Cons: Nothing.

Pros: Not a lot.

Cons: The woman on the desk was rude, condescending, impatient and unfriendly. The original damage report given was incomplete and when we took photos, showed the damage to a representative and asked for an updated report, we never received it in spite of asking on serveral occasions.

Pros: see comments

Cons: see comments

Pros: Easy and quick proces of picking up and dropping off the car. Frequent shuttle bus from/to airport. We got bigger car than expected. Quick return of deposit. We got back ours after less than two hours we dropped off the car.

Pros: The quickness

Cons: The lack of information at the original transfert

Pros: I didn't like the service.

Cons: I didn't like the service. Both employees were unsympathetic. We said that we had a reservation from the previous day and that when we went to the agency it had already closed. The next day we went and we no longer had a car. We needed the car to move from Napoli to Pompeii at 20h because we are going to continue our trip and we had a reservation in Pompeii. The company even said it wasn't interested in how we're going to resolve the situation. if we wanted to rebook car it was 600€

Cons: the car's clutch was before breaking

Pros: Not much.

Cons: Horrible service. At the desk they were dismissive and rude, but we could handle it. When we went to get our booked 4+ doors car, they gave us a 3 door car and refused to exchange it for the one we had booked and paid for. They aggressively told us that we did not need one, because it was just the 2 of us, even though we had selected and paid for a 4+ door car.

Pros: Service was very good at pick up and drop off.

Pros: They overcharged us on the car hire, and did not owner the price we booked online

Pros: They where efficient.

Pros: Quick easy and no hidden extras

Pros: Everything went smooth!

Cons: They tried to mark spots that were already marked before pick up but we were well prepared with photos. I know it is hard to believe we did not have a single accident in Naples,Italy but thank you for your credit and my excellent driver skills.

Cons: we came about 2 hours later than the time for which we ordered the car, that's true, but after quite a long waiting on the line, I was told that we can't get an automatic gear car as I ordered, only manual gear left. This is because we were more than 2 hours late for pick up, so they gave the car to someone else. Luckily I have a driving license for manual gear, but this is certainly not my preference while driving abroad - to remember and practice. otherwise we would have stuck with no car...

Pros: Car was quite new. Good process to drop off car at the airport in Rome.

Cons: Long process to pick up car. Car was not the same or very similar to the one rented - much smaller but no reduction in price. 18 days after drops g the car back the bond or ‘hold’ which is actually a charge to the credit card has still not been refunded. Communications are non existent despite enquiries via website.

Pros: Great drop off service, very quick.

Cons: It took a long time at a pick up location (long queue).

Pros: Key drop

Cons: Very long queue at pick up waited 40 min, not enough staff and the ones working were very slow and inefficient

Pros: The car representative who helped me after the first car had issues was very nice.

Cons: First car broke down twice due to a faulty battery. This company should do better to evaluate the cars they give to customers. Had to call the company twice to get support. The first time they gave me a jump. The second to a requested a new vehicle to avoid further issues during my vacation.

Pros: Cancelled the booking as they didn't honer the booking

Cons: They were terrible

Pros: Good

Cons: Took some time to get the car

Pros: All was OK

Cons: The key drop box in Bari should be pointed more clearly. There is a sign but if the hole was marked it would help

Pros: Nothing great. It was the usual.

Cons: No shuttle at the airport. No clear instructions on what to do if flight and check in bag gets delayed. Extra €50 charged for coming after 11 pm (this amount was no where mentioned). Gave us a smaller car even though we had booked a bigger one.

Pros: good service with good attitude

Cons: bad cars, I had to replace 3 times, spent time driving to Perugia because window that do not close during our night drive, freezing. second was breaks problem and very unclean, and the 3 was with air problems but I just want to have my vacation.

Pros: Very nice and informative people

Cons: Easy and fast

Pros: despite not being what I specifically requested (make/model) the car was reliable and good on fuel

Cons: no issues, they had some computer issues and completing transaction to acquire car took longer that it should have.

Pros: All was OK. Provided car was hybrid, means less fuel consumption.

Cons: All was OK.

Pros: Excellent experience. Would use again. Thank you.

Cons: After returning the car, the security deposit block on our credit card should have been removed. After returning the car, this Should be removed immediately please. No need to remain blocked.

Pros: The agent was very efficient with positive attitude. Also dropping off the car was easy and fast. I was pleasantly surprised.

Pros: It was terrible. Picking up the car the agent never spoke to us. Forced us to accept the terms without checking them (without realising) and made us accept the car with additional damage not noted. Not to mention we waited a ridiculous time to pick up the car and nobody was caring about the order in the queue Drop off was better but wow, I’d rather cheesegrate my nipples than rent from SBC again

Cons: Everything. The car was filthy, high mileage and definitely not what we expected. I wouldn’t rent from them again. Ever. In fact I’d go out my way to recommend against them.

Pros: Clean car, not the model listed but close. Price was competitive

Cons: Not exact model, a little slow on pickup and clarity for location to return

Pros: Very good service

Pros: Drop off was fast, the agent was very friendly

Cons: Picking up the car took too long, the gas tank was not full and we were required to bring it back full

Pros: I definitely thought there were going to be problems after reading some online reviews about keeping deposits etc but I have to say actual contact moments in collection and drop off we’re seamless! And it was a good wee car

Cons: It was a great experience. The collection queue was a lot but the ticketed system actually worked week and meant there was no need to stand in an actual line.

Pros: Very prompt and friendly service

Cons: Gas tank level was not correct and too many scratches all the vehicle.

Pros: Fast service

Pros: Very easy to work with and accommodating

Cons: I would love to be able to walk the lot and chose a car from my class of car instead getting stuck with something that isn't optimal

Cons: Representatives training. Customer cheating with insurances.

Cons: Only thing I didn't like is we returned the car early and got no refund.

Pros: Quick pickup, even after hours.

Cons: It was hard to find the rental place from the airport when there was no shuttle. Providing a link to a map would have helped.

Cons: Suuper old car, very low power

Pros: Last time I rented from a large rental agency, this company was better in all of the processing.

Pros: The service was good, but they charged me for having to upgrade due to space limitations for luggage in the car I was offered.

Cons: That they did not give me a car suitable for 3 suitcases withour having to pay extra.

Pros: quick check in and good car.

Cons: slow and rude staff when giving back the car

Pros: Nothing as i did not receive the rental car. Everything was weird about their service as they were changing their story. First i was only able to use credit card, 5 minutes later debit card was suddenly an option with weird extra demands.

Cons: Sicilybycar homepage says you can use debit card as a "cover" and that's the reason why i picked them. When i tried to go and pick up rental car from the Naples airport, the worker said i can't use debit card. After showing him that it's literally written on their webpage, he said "OK you can use, but you have to pay 750€ deposit and send us your return flight tickets." I tried to explain that the checkin starts 24 hours before flight so i can't send flight tickets as the flight was in 4 days.

Pros: nothing cancelled my booking didn't answer phones or emails charged me twice the original quote for a days less hire car had no screen wash Would not use Discover cars or Sicily by car as neither have any customer service

Cons: Nothing ripped off no communication

Pros: Aside from the windscreen wiper the car was a lovely car to drive and in good condition.

Cons: The car was supplied in a broken condition (rear windscreen wiper) and then was logged as damaged by us when dropping off the car even though we have photographic proof that we tried to show to the rental attendant.

Pros: Easy check in and return, easy to make the reservation, nice staff, clean car

Pros: nothing. They are ther worst you shouldnt work with them. no service

Cons: everything. the only rental which doesnt accept debit card and offers to clients an additional insurenace of 35€ a day. completly ridiculous! and I wasnt the only client

Pros: Helpdesk reps were really helpful along with the manager who arranged for the car even though I was late in collecting the car by a day.

Cons: The car was awful to drive and wasn't nice at all, it felt like driving a 10 year old car, extremely disappointed.

Pros: Nice and helpful staff

Cons: Car was dusty from the outside but ok

Cons: Car provided was terrible. A space star in very poor condition.

Pros: Naples pickup agent Gregory wars perfect!!!

Pros: People were very plesant

Cons: Long queue took long time to get the car.

Pros: Nothing

Cons: Very unclear damage form you had to sign before you got to see the car. Also, the car contained many severe damages that were not mentioned on the form and we had to leave a huge deposit that was not mentioned upfront.

Pros: Not good, not enough agents dealing with customers at pick up resulting in long queues, whereas Avis, Hertz, Europcar had hardly anyone waiting to collect their cars.

Cons: The wait at pick up, poor quality vehicle, not what I was expecting when I made my online booking well in advance.

Pros: Very clear about details of insurance coverage.

Cons: The drop off at three in the morning was touch and go. Attendant was slow at opening gate.

Cons: Shuttle bus pick up poorly sign posted. Car difficult to find in car park. Not where it should have been.

Pros: They were honest people not like the people who rented car to us in Palermo at MG car rental or Optimo car rental.

Cons: Took me 10 min just to find the car. Wish the agents gave me the space number. I only had the license plate to search for.

Pros: Fairly easy pick up and good communication. Did not have to wait too long.

Cons: Drop off in Milan was a little confusing due to less signage in the airport drop off area but simply had to ask someone a question and then all was well.

Pros: Notting

Cons: Horrible experience, not to be repeated.

Pros: Car was ok, it had lots more marks and scrapes on it than was shown on the rental agreement and I had to speak to someone to get it it changed else I could have been accused of doing the damage myself.

Cons: We had to wait about an hour to collect the car, this was probably because it was a Saturday of a busy bank holiday weekend.

Pros: Overall things were ok. Shuttle service is great feature.

Cons: Little bit more help to find the car in the parking space during pick up. Check car prior you sign car status document.

Pros: Very straight forward

Pros: I was really sceptical due to bad reviews but they were really good - car was brand new was all easy

Cons: have to email they don't answer phone

Pros: Not much.

Cons: Poor condition of rented vehicle. Unclear signs and long time waiting for shuttle bus on pick up from Naples airport. Damage on car not picked up at rental collection resulting in fraudulent claim by rental company for damage not caused by us.

Pros: All was good recommend!

Cons: No shortcomings

Pros: The car was very clean and good conditions

Cons: Additional driver price was charged more than it was advertised on the reservation paper. The agent barely spoke English and it was kinda hard to navigate from airport to the transfer bus

Pros: The car was clean

Cons: The drop was Very poor! The guy who took back our car accussed us that we had damaged the car. This was not true. When his colleague gold hij that we had insurrance he backed down. But he Did force me to sign that there was damage to the car. Very bad and Very dishonest. Sicily by car at Naples AirPort is a fraudulent company!

Pros: friendly staff , overall everything was great ,

Cons: the car was bopped but didn't bother us to much

Pros: NOTHING.....

Cons: Customer service is horrible. Any problem you report, these Nobel prices on the other side of the phone, keep telling "No worries, keep driving." I have no oil in the engine and the engine was goign to stop after several kilometers. I was away form my house and around Italy for work. Listening to their stupid problem solving solutions was irritating. In USA you would not survive one week.

Pros: Very friendly and quick service, picking up and returning the car went easy

Cons: Front light bulb was broken which we haven't been informed about

Pros: attendance

Cons: I liked all the services

Pros: very good

Cons: nothing

Pros: Friendly staff and price.

Cons: I had to wait for a car (15 minutes) while it was getting cleaned.

Pros: The car was clean.

Cons: 1. Very slow agents at the counter, sitting chatting with each other. 2. We asked for a small car so that we can easily park on the narrow streets but they gave us an SUV. 3. The car was dirty. 4. We had to refill the AdBlue ourselves, but employees at the counter refused to compensate as they "do not have cash and the manager went home" - and then started ignoring us.

Pros: The dropp-off was very fast. Great!

Cons: When picking-up the car, the lady was very tough in trying to sell a bigger car and an insurance.

Cons: got there at 10:30 and got no. 57 on the waiting line while the no. in service was 32. just one person at the service desk. After one 1:30 hour the no. at service was 38 Ieft and have to rent a car at other company as I understand I would have to wait one or two more hour

Pros: Nothing,

Cons: We completed much of the hire details online presumably to speed the hire process up upon arrival. Hired two vehicles one was not road worthy and we had to wait for an exchange

Pros: Good service

Cons: The air had run out of gas

Pros: Nothing - they told me a lie to rip me off.

Cons: I have my own Excess insurance policy for car hire. When I told them, they made out that it was not valid in Italy, and that I would not be insured if I did not take theirs. As this was my first rental experience in Italy, I didn't feel like taking the chance, and paid. However, having chatted to my policy company, it seems that my policy would have been valid. I have not had the same issue in Spain or France, and have rented several times a year for 15 years. I won't be using SBC or DCH again

Pros: Not much

Cons: Took an hour of queuing to pick up the car. Had to fill out my details on a piece of paper but then signed an electronic docent on a tablet. So inefficient.

Pros: Nothing if was Terrible

Cons: They refused to help or explain why we wouldn’t be able to get the car booked

Pros: Quick and efficient

Cons: Nothing

Pros: Quick return

Cons: Dreadful service on pick up. Agent demanded that I sign the declaration that I agree with their assessment of damage on the car before even seeing the car. When I refused they were unhappy and made me sign it to get the keys. Then I brought to their attention that there was a lot more damage on the vehicle (large dents, full areas without paintwork, etc) which wasn't on the form I had signed. They refused to come to the parking lot so made me drive it to their front desk. Shocking experience

Pros: good price, seem to be fair about possible existiong damage

Cons: this is not particular to Sciliy by Car but when you pick up a car at night in a poorly lit compound and are asked to note down existing damage - its a pure farce. there needs to be exceptioally well lit areas to carry out such examinations

Pros: Very efficient

Cons: There was nothing to dislike

Pros: Super Mario was very helpful setting up our navigator ang getting us on the road. Car was great clean and ready to go.

Cons: Check out was a little difficult. Needed to printout the two documents. Hard to do without a printer. Needed to exchange emails and documents. Need to simplify the paperwork/checkout process.

Cons: Hidden payments. Insurance is not included. Too high deposit charged (not returned yet). No customer service phone 24/7, which will result in additional 100 EUR to be charged from me, which is 60% of the initial rental cost. I would not use Sicily By Car again.

Pros: My at bad an unexpected dent on the passenger side making it hard for the passenger to open the door. The agent, Nicola fixed the issue by pulling the dent out and also offering us a new car. (Apparently this damage was not checked from the last person to use it or it was overlooked). Our agent was very good at helping get us out fast and get us a car in great condition.

Pros: Nothing.

Cons: Everything was fine with getting the car until we went to pay. We were required to add a second driver all to have my boyfriend use his credit card to authorize the insurance amount for the car. I made the reservation and the initial down payment. I was willing to pay for the remainder of the reservation and my boyfriend was wanting to put the rest on his card. It was absurd the way in which we were treated and how the policy required us to pay extra in order to authorize a card. Won't use again

Pros: Nothing actually. 4'th time in Italy and the worst experience hiring a car there.

Cons: 4'th time in Italy and the worst experience hiring a car there. the selection of cars is not big, i rented a jeep and got family car because they didn't have what i ordered and the 2'nd best choice they had was mini car.

Cons: I could not find the after hours key drop box in Brindisi airport.