RentalPlus at Naples Airport

Pros: Francesco on the reception was excellent and very efficient. Very easy process of checking in and put. Hopefully Napoli win Serie A on Friday for him alone

Cons: N/a

Pros: Really friendly, helpful, positive!

Cons: It would be a good idea to advise customers to have cash for the automated autostrada toll booths - which in Napoli does NOT take foreign credit or debitcards as far as I can see. Extremely stressfull to have cars piling up behind us without anyone answering on the speaker. Maybe a manned booth would be the best choice if one is not familiar with the system.

Pros: Absolutely satisfied

Pros: Отказаха резервацията на автомобила,която бях направил с мотива че съм се забавил което не е така ,първо много трудно открихме офиса,след което 20мин.чакахме служителя на рентал плюс да говори по телефона и да обслужва клиенти преди нас ,и накрая ни отказа резервацията с мотива че сме закъсняли.При заден въпрос как така сме закъсняли при полужение че чакаме отвън да си говори по телефона,служителя ни отговори че системата.платфоформ за наемане е автоматична и не може да ни предостави автомобил

Pros: Car was slightly dirty inside but the customer service has been excellent. Very professional and easy going

Cons: Customer service . Very friendly

Pros: Nice people and professional.🤗

Cons: 🤗

Pros: Efficient service. Only wish the inside of the windshield had been cleaned better (was blurry and with streaks).

Pros: The car and the price

Cons: Very slow at Naples rental desk and transfer bus hard to locate. Poorly signed return location at Pisa airport went around in circles looking for it.

Cons: Car was out of service. I needed to refill coolant, as warning requested so, before driving further, tire pressure was way out also.... But beside that, great car.....

Pros: Car was clean, with little body damage.

Cons: Fraudulent overcharge on return of the car

Pros: Genuinely nice people, even when they’re very busy

Cons: Shuttlebus to/from airport was a little battered; combination of no shocks and terrible Naples roads is not great.

Pros: Very friendly and professional staff and we got a great vehicle

Pros: The staff was friendly and.up to the job

Cons: The shuttle from the airport took long to arrive (this could.be related with the traffic situation) the pickup location is not recognisable, especially because other rentals.shpw way more frequeny

Pros: I liked the excellent and fast service, all questions answered, good car, convenient location when arriving from the airport

Pros: All ok, no worries.

Cons: Difficult to understand where from Napels Airport shuttle will be picking you up.

Pros: They were polite and %100 reliable

Pros: the courtesy of the team, the quality of the car

Cons: The shuttle service was not easy to find, we ended up taking a cab to get to the renting location which was costly and unconvenient

Pros: Would not recommend rental plus! Moreover would advise to avoid it at all costs

Cons: The car provided to us was unsafe to drive with bulges on the car tyres. The rental refuse to switch the car to another one. Moreover the rental provider had something wrong with the payment machines. None of my husbands credit or debit cards were accepted. When suggested to pay with my card,the rental refused to accept it as I was not a listed driver. The booking agent was unavailable to contact immediately to change driver details on the booking forcing us to pay for additional driver scam!

Pros: Good price, car condition and friendly staff.

Cons: Nothing to mention.

Pros: Incredible value for money and can’t fault their service. Very friendly at the desk. Will use them again! Car had a big scrape on the side but there aren’t many cars in Naples that are in perfect condition! Only a minor complaint.

Pros: Car was great and easy to drop off. Dealt with us efficiently once we were at the front of the queue.

Cons: Waited over an hour for shuttle bus from Naples airport to car rental area. Other companies sent the same shuttle bus 3 times in the time we were waiting.

Pros: Car was clean and very new with no damage

Cons: Process for collecting car took over one hour.

Pros: Free shuttle to off airport rental site. Clean car which was fairly new.

Cons: Shuttle back to the airport was a bit of a wait.

Pros: The car and service were fine. No problems.

Cons: It was hard to find the service desk. At pickup, the address given on DiscoverCars was across the street from the Rental Plus lot, and there was minimal signage to find RentalPlus within the lot. For drop-off, I ended up having to drive around the lot a while to find the drop-off location. The address was incorrect, the signage pointed to a lot where the RentalPlus was not located, and by the time I found and got to the correct lot, I had used enough gas from my full tank that I incurred fees.

Pros: Shuttle service

Cons: A lot of the existing damages needed photo proof on delivery of the car. This should have been known by them already. Their and my advice is to take pictures of all damage and video record the car 360 on hand out.

Pros: Pleasant and honest.

Pros: Didn’t even get a car. The car I wanted they did not have . Only offered a 7 seater. Waste of money and time

Pros: The car was ok, but it was not what we selected. Rental plus is slow in the reception and car delivery. It took quite a time, and it was very hot. At returning the car in Bari, it was difficult to find the delivery office. The guy there was very good, efficient and spoke in spanish, what was really good!

Cons: Nothing….

Pros: The car was really nice and the price on point, I really enjoyed the entire experience quick, efficient , cheap,

Pros: Perfect

Cons: Perfect

Pros: Car in excellent condition, brand new. No hassle about taking additional insurance when knew about cover taken through broker.

Cons: Closes at 8:0, so flight delay meant no airport shuttle pick up and we had to hire another car from another company and return the next day to collect our car. We waited 30+ minutes for the shuttle back to the airport and the bus only had 8 seats, 4 of group of 6 us ended up walking to the airport as another company put their customers on first.

Pros: super vriendelijk, goede schone auto.

Cons: Konden plek niet vinden waar het pendelbusje vertrekt. Misschien is een bord handig.

Pros: All was fine

Cons: We had to add oil to the car and I did not receive yet my money back after more than 1 month...

Pros: Great price. Nice vehicle. Friendly staff.

Cons: Better instructions on finding the shuttle bus from Naples airport.

Pros: They offer brand new cars at very affordable prices!

Cons: We had a hard time finding the place for the transfer because there was no visible sign and I didn't know that we had to call a certain phone number for a bus to come and take us to the parking lot.

Pros: Great broker search hire cars. Easy and save time.

Cons: Great stuff. Friendly. Great cars.

Pros: Received a fantastic deal and the staff were Great.

Cons: Having to record damage which was not shown on the damage report.

Pros: Very good, friendly and helpful staff, especially I think his name was Tony who spoke good English.

Pros: The staff were quite rude to me on return of the car. The location was horrible to find to return the car. I had to pay a taxi, who had to look at a map to lead me to the location. Extremely bad.

Cons: read the above

Pros: rapido y vehiculos buenos.

Cons: cuesta encontrar el bus de traslado para llegar a rentalplus

Cons: Drop off was hard as instructions not too clear.

Pros: Amazing administration, good car and everything is good 👍❤️

Pros: serietà e competenza

Cons: nessuna lamentela

Pros: Good price, easy drop off and no selling extra insurances

Cons: The pick up instructions weren't clear

Pros: All was done as we expected and on time. Experience was good.

Pros: Very professional and helpful

Cons: I can’t think of a reason not to like the service provided by rental plus

Pros: Nothing

Cons: Everything

Pros: Loved the service.

Cons: There wasn't anything I didn't like.

Pros: big car New and suitable for our needs

Cons: It is not easy to get to the rental place and the means of communication are not clear

Pros: Agents were helpful and responsive

Cons: Described above

Pros: Grazzie Napoli Discover! Great service and ease of drop off!

Cons: Need toilets for public!

Pros: Il ragazzo napoletano è stato super gentile , ci ritornerò Grazie mille

Pros: The instructions given to us by Discover Car in regards to picking up the car was not correct. Rental car is required the clients to go out of the airport and find the shuttle bus to their pick up office. I suggest Discover Car tries to find the correct information from the car rental companies. Thanks

Pros: Friendly receptionist

Cons: No service before 8am! I had to walk back to the airport! False advertising!!!!!!!

Pros: Actually, nothing except the price, but at the end of the day, it wasn't worth it.

Cons: Slow disorganized and misleading. Instructions for shuttle pick up were wrong, took a long time to check out car, took a long time for shuttle to arrive to take us to the airport. We almost missed our flight.

Cons: No shuttle from/to airport, car was dirty

Pros: Very friendly helpful service, excellent English

Cons: Office had moved, but we found it

Pros: Fast service, good and new car, I got a better one than I ordered. The car is clean and tidy.

Cons: It will be difficult to find a parking place for the shuttle, because there is no street, which, as you write, you need to cross, there is a big ring and many roads.

Pros: Easy check in and check out

Pros: Good customer service ,unbeatable price and new cars

Cons: Nothing

Pros: At least we could drop off the car quickly with 30 people waiting. We didn’t have to stand in a line to give back the keys. The only thing we couldn’t do with the rep was go over the car together.

Cons: There is not enough staff working at all, the building was not easily located by our Uber driver and the car was not even remotely clean. They said they upgraded us, but it seems like we got a downgraded car because it’s all they had. Not impressed would not rent here again if we came to Napoli.

Pros: Shuttle was right where they said it would be, clearly marked, didn’t wait around for others and took us straight for the car. 5 minutes max to the collection point. Esso right at the entrance to refuel before drop off. Quick glance around and we’d dropped off in 2 minutes flat. Straight into a shuttle and back to the airport - great service all round.

Pros: Friendly and professional.

Cons: The car was old and damaged.

Pros: Kick them out they are not professional

Cons: Wasted 1 day of my holiday and in the end I went for EuropeCar and everything was perfect but I have called and booked myself last minute!

Pros: Nothing

Cons: The rental voucher said to meet a representative in airport arrivals. No show. The phone number on the voucher does not exist so I couldn’t call them to ask where they were. I took a taxi to the address listed on the voucher. A note on the door said they’d moved!! I couldn’t find another taxi so had to walk with baggage to their new address. Upon arrival there was no apology for the no show at the airport or the fact that their phone number no longer exists. 3 hrs wasted. Not happy.

Pros: The car was new and in good condition.

Cons: Waiting time.

Pros: Nothing to like here

Cons: Everything was very bad

Pros: Friendly staff

Cons: There was a 30 minute wait for the bus transfer back to the airport after dropping off the car - this was a bit stressful as we were nearly late for the flight. Also some companies allow you to provide details (driving licence etc) online before the booking - this could save you a lot of time! Clearer instructions on how to locate the transfer bus stop on arrival at Naples would also be helpful- perhaps a small map in the booking email.

Cons: The car wasn't ready, me and another 5 people were waiting for our cars and I received the car only after 3 hours wait. If this was not enough the car not only was aesthetically damaged but wasn't serviced and had to top up the oil. The desk told me they would refund my oil receipt but haven.t yet

Pros: Nothing

Cons: Picked vehicle up in dark. Quite a few dents and scratches on vehicle which we photographed but missed stone chip on windscreen and where billed heavily for chip on leaving vehicle back to rental company. In no way in line with the cost of damage

Pros: I didn’t like anything

Cons: The worst service ever, after 3 hours looking for company office , I have been told that, there no cars available because I was late 3 hours ….

Pros: There wasn't any representative in Bari.we had to "guess" where to leave the car. Representatives in Napoli were not nice. We waited in the heat 20 minutes for the ride to the Office but it was not written anywhere

Pros: NOTHING!!!!!!!!!

Cons: No service. No shuttle to pick us up. Waited 3 hours for car. Dirty car. Left us stranded when we dropped car off at 6am. They confirmed the shuttle would be there but the 24/7 guard said there is no shuttle until later so we had to walk 45 min. To airport with luggage and a child. The customer service phone number is out of order. NEVER AGAIN!

Pros: Car was brilliant

Cons: Not a meet and greet. It’s actually finding a bus to take you to car rental office. Staff very rude. Office changed location on our return with no communication to us. Staff rude and disrespectful on drop off

Pros: Car was great. No issues with return to Palermo.

Cons: Service in Naples was awful. No cars available on arrival despite prebooking. Staff did not care and were no apologetic. Had to negotiate an alternative automatic car with staff.

Pros: Helped as best they could

Cons: I was meant to meet someone in the airport but there was no one there, couldn't get hold of anyone by phone, had to ask people on the street for help.

Cons: Pickup description is wrong. Did not have someone waiting for us. Had to pay for phone service and wait an hour to get picked up.

Pros: Absolutely nothing. It was stressful

Cons: Process, car detail, lack of fuel, no washer fluid, no signage to return car. Rudeness of staff. No customer care or service

Pros: Not much

Cons: See above.

Pros: The worst customer service I have ever received when travelling.

Cons: Are that desperate they need to lie and scam for an additional 20 Euros

Pros: Excellent service. I had a small scrape in the car whilst on holiday and almost immediately on my return the amount paid to their agents was refunded to me in accordance with the insurance I took out. Very straightforward.

Pros: Never got worse service

Cons: They closed the Office BEFORE time frame thats displayet online

Pros: Everything was clear and easy, the car was in perfect condition and overall we had a very goos experience with the company! Definitely recommend

Pros: Nothing

Cons: they Ghosted us

Pros: The staff were friendly and helped us to solve a problem. I would consider renting with them again, based on the kindness of the staff and basic familiarity with how they run their operation. They offered good pricing and were nice to work with. Drop off was easy. Most rental companies in Naples are not in the airport so pay attention to this when booking, there are shuttles to bring you back and forth, but it is a bit chaotic (especially when tired from travel).

Cons: Overall the staff was pleasant, it seems there is a difference between what is offered and what actually happens and honestly, most people at the counter were very frustrated by the 'bait and switch' feeling of it all. If flights were delayed, the cars were canceled and given to others (if booked between a third-party vendor). They also advertised 'meet and greet', - however, they shuttle you to the office. Any issues or changes to the original booking will cancel or increase your fees.

Pros: The process of pickup and return was simple & fast once it was my turn to do it. Staff was very competent

Cons: There were quite many people in front of us during pick-up so it took quite bit of time. Also it took some time to find out how to get to the rental place

Pros: Nothing.. I loss my time with you

Pros: Well my rental did not show up

Cons: The fact my rental did not show up

Pros: Pretty good

Cons: Not simple to find as located outside the airport. Once found, everything else was very well done.

Pros: On returning the car, the representative quickly checked the car, allowing us to directly go to the airport. We received an upgrade to a very nice car. Much appreciated!

Cons: On arrival, it was very busy and we had to stand outside. Not a big thing, but it took some time. Fortunately, we were not in a hurry.

Pros: Quick and helpful agents.

Cons: Did not received car that I requested but was upgraded to a bigger car which I did not wanted due to the cities I was visiting in South Italy. But at the end everything worked out.

Pros: Car was nice and clean

Cons: Staff were quite rude and didn’t meet us at the airport as advised in the paperwork emailed to us

Pros: Unlimited mileage. Good english-speaking service. Good quality car. Pick up and drop off at the airport included.

Cons: Took time to get the car, and could have been cleaned better on the inside before we got it.

Pros: It was a new car so everything was oké,

Cons: Still waiting for the refund that you have to pay upfront. Iam waiting now for a few days..

Pros: Price and location

Cons: Have little problem locating shuttle

Pros: The quick response

Pros: Fast service

Cons: The way the rental Plus company dealt with 2 very little scratch. Over 600 Euros..

Pros: They didn't respond to our calls, no one was at the airport for "meet & greet" and they had no car ready

Pros: Although we weren’t able to hire the car from Rental Plus, the man that we spoke to was very helpful and gave us some advice on how my son could hire a car with his license

Cons: Finding the representative at the airport was difficult. I had to call the office and ask for help.

Pros: Mostly that I had no issue upon car return, it was quick and friendly. The car had some minor scratches from before pick-up but the agent was never picky about those.

Cons: Upon arriving to Naples airport, not easy to find the way to get there. Make it more visible, please.

Pros: Great car, as advised. Simple arrangements once we'd got to the collection point

Cons: The collection was not as advised on the paperwork. It stated that a representative would be within the airport - this was not the case. It was chaotic trying to find where we needed to go to collect the car - there were no directions, no one to ask. We then had a 1km walk with all baggage and suitcases across busy roads and through the chaotic airport road system to find the location. This is totally not good enough and i would not use the company again based on this misinformation

Pros: Nothing

Cons: You have to take the shuttle and then walk across a 4 lane road where the pedestrian cross walk has worn off , I was told that someone would take us to the airport when I returned the car , my husband is 91 , the agent behind a door opened a crack, asked me for the contract and key , gave me no copy, didn’t check the gas gauge or condition, and told us to walk across the street to the car rental shuttle When I picked the car up , a message appeared on the dash telling me that in 483kl the car

Cons: Terrible attendant at the desk

Pros: The pick-up was supposed to be from Naples airport and dropoff at Venice airport location.

Cons: Naples airport person was good, our nightmare started when we reached Venice airport Rentalplus location and found that it was closed (4 PM on a weekday), no notice, no information and no one around to ask any questions. We were panicking as we were wondering how we will drop the car off and go to airport for our flight. There was no response on the phone as well. It was like we are stranded with no way out. After 45 mins of calling we were told to leave car at somewhere else, not rentalplus.

Pros: The place from where we rented was good.

Cons: Rental drop off location was closed at 4 PM on Thursday at airport. When online it was shown that they are open. No one was responding on phone. This was an offside drop off location. We had a lot of panic of what we would do as there was no notice or no one to help. We nearly missed the flight in their mess. Had to frantically call other locations of rental plus, when someone guided us what to do. We were told to drop off the car somewhere else and no

Pros: Upgraded to a nicer car. Very fast pick up and drop off. No queues. A short walk from the terminal.

Cons: They may as well advise you to walk to the rental office as waiting for pickup can be very timely given the terrible traffic around Naples.

Pros: Efficient and quick

Cons: The office is small and quite hard to fond

Pros: Best rental experience ever

Cons: All great

Pros: Excellent car and the service was great.

Pros: Friendly and helpful

Cons: Not easy to find where to drop car off

Pros: Customer oriented personnel willing to out of their way to help

Pros: They didn’t even come to drop the car off so no rental happened

Cons: They also didn’t even pick up calls

Cons: My incoming flight was delayed, so I was an hour and a half late to pick up the car. When I got to the rental location, I was informed that the reservation had been cancelled, and that there was no longer a car for me to rent. There was no solution offered, and the agents were both unhelpful and rude.

Pros: Would never book agin

Pros: I really liked how Antonio looked after me and made sure any issue I had was sorted even though it wasn’t his problem he could have just said sorry no it’s not working you have lost your car rental

Cons: I really liked how Antonio looked after me and made sure any issue I had was sorted even though it wasn’t his problem he could have just said sorry no it’s not working you have lost your car rental

Pros: Very good service, we changed who was driving and they managed to do it with no problems. Only problem was when we got our voucher it said we had ‘meet and greet’ at the airport and told us to look for someone holding a sign. We waited almost an hour for someone to then ring them and them say it’s a shuttle bus instead. But overall really good!

Cons: I was late by 2 hours to pick up the car. When I arrived I found out that my car was given to another customer and there was no alternative car to give me. I had to rent a much more expensive car with another agency, and DiscoverCars do not agree to refund me on my down payment.

Pros: RentalPlus was great- lovely lady at the desk was very helpful and spoke great English. We had some trouble finding the pick-up point (noted as meet and greet on booking, but apparently we needed to get the shuttle bus to the RentalPlus office. We got directions from staff at the station and walked- only 10 minutes away) quick collection and drop off- would definitely recommend

Pros: Personnel efficiency

Cons: Was difficult to find the desk

Pros: Nothing

Cons: The worts experience i ever had on a Car rental service.

Pros: The staff were efficient, patient and professional even though it was a very busy day and we didn’t have a reservation. The counter was also very close to the airport, and there was a free shuttle bus which made things very easy and convenient.

Pros: Nothing. There has been no service

Cons: We were left stranded in Naples with no car. We had to rent another one which cost us three times as much. You’ve refused to refund our deposit and been generally appalling and unhelpful.

Pros: Very good and clean car, the staff was kind

Cons: It was said when booking that the car would be delivered at the airport arrival area, but instead we were picked up by shuttle bus after calling to ask where to find them. Never got an explanation why this way.

Pros: Easy, quick and reliable.