Locauto at Naples Airport

Pros: Ottimo servizio e personale gentilissimo dall’inizio alla fine sono stati tutti molto attenti alle mie richieste . Un grazie particolare a Lorena molto professionale che mi ha aiutata dall’inizio alla fine

Pros: Perfect and fast Service

Cons: all the best

Pros: Perfect in every way

Cons: Nothing to complain about

Pros: Efficient staff, clean car, clear instructions

Cons: Signs to the rental area from the roundabout off main road would be helpful but this is not a fault of Locauto more the local council.

Pros: I would use Again👍

Cons: Nothing

Cons: Requested a card for a rental without deposit. Did not provide any sort of assistance.

Pros: Everything went smoothly and without any problems. The absence of a deposit requirement is a huge plus. Picking up the car was quick, with no unnecessary waiting – literally just a few minutes and we were on our way. A great advantage was the possibility to pay with a debit card, which is not always available at other rental companies. The staff was friendly and professional. Definitely recommended – excellent service quality and complete convenience!

Pros: Locauto super

Pros: Pick up was fairly easy. Drop off was more challenging. Was not told the price of fuel until after I signed the document.

Cons: EXCESSIVE cost for returning vehicle not full in fuel.

Pros: The staff were so professional and even gave us an upgrade.

Pros: Please continue like that. Amazing team.

Pros: how fast they provided the car

Pros: It was very easy and simple procedure to pickup and drop the car

Cons: Nothing

Cons: I reserved a big car and was told that I was upgraded to a car that was smaller. I could hardly fit in the car. I went back and they insisted that dis not have anything bigger. I had to go in the lot myself to pick a car that was still too small.

Pros: Roadside assistance, super poor service - my rental car’s front left tire has a small screw that caused an alert on the car info screen - the tire is still ok in that I can continue to drive; the tire is not punctured - but I am about to drive from Monopoli to Sicily, 500km away - so I contacted roadside assistance, the number provided by Locauto - 2 assistance guys arrived - said roadside assistance do not take care of such case - I asked why did they bother to come - no answer from the 2 -

Cons: … guys - insisted that I must find my own car workshop to fix the tire. Can I ask - why Locauto do not provide assistance to my rental car’s tire in my above case? Waste my time waiting for the roadside assistance to come - and refused to fix the car.

Pros: Drop off was extremely quick and easy.

Cons: First, we didn't get the car we booked. Then, the car was very dirty and we had to ask them to at least clean the windows. We found that the brakes were sticking, and an agent drove it around the lot once and declared them fine, but the brakes stuck for our entire almost 3-week rental period. On hills this became dangerous as we lurched forward out of parking spaces. And we paid much more for the additional driver than had been quoted.

Pros: quick chek in and check out expirinace

Cons: car cluch was not in the best condition

Pros: All good

Cons: All good

Pros: Efficient friendly service. No pushy sales tactics.

Cons: Bit of a wait at check in, but this was Napoli, everything takes time. Land of domani.

Pros: Excellent

Cons: Nothing

Pros: Everyting good, it is perfect that you don't need to leave deposit.

Cons: -

Pros: Price, flexibility, price and ease of booking , collection and dropping off.

Cons: Nothing

Pros: Masina curata, noua, in conditie foarte buna. Personalul amabil. Inchirierea nu a necesitat neaparat card de credit.

Cons: Our only issue with finding the rental car drop off location. We were circling Naples for quite a while as we were expecting a sign out front. A picture of the entry to the parking garage would have been super helpful and more clear directions on the website about the Naples train station return.

Pros: Staff was super friendly, attentive and informative. Pick up and drop off was super fast and I felt really well serviced. Thank you!

Cons: Everything was really nice

Pros: Locauto provide an excellent service.

Cons: Nothing.

Pros: Primo noleggio con questa compagnia...Soddisfatto al 100% Ottimo personale e macchina top top!!!👍🏻

Pros: Excellent, professional and fast service. Great new car. I got a better car with an upgrade

Pros: It was easy to find. As I did online check-in I skipped the line and it really took max 3min to get the keys :) Giving back the car took not more. Check of the car was also quick and easy.

Cons: When someone is coming at the desk saying "Excuse me, I just have a question", don't quickly reply "Line is over there". As your offered Online check-in says "skip the lines". Before my word 'Online check in' I was offered to go to the line even without hearing my question "Should I stand in the line if I have online check in?"..

Pros: Locauto were fantastic and very easy to deal with. We picked up our car at Naples airport no problems. Car was great., it had a few scratches and bumps which we took photos of before we left but it was all good.

Cons: My only issue was at drop off. I had no communication from them and wasn’t sure where to leave the keys before business hours. Not a big deal and we worked it out

Pros: Ease on pickup

Cons: The car reserved was broken and they provided a very old one (and poorly clean) to replace. The drop off was terribly awful. No signs where to leave the car. By chance I found an employee (bad tempered) of the company after more than 1 hour of search. At the and, one light of "flat tire" was misteriously on just in time the employee was checking the car. The employee demanded that I signed a statement that I have damaged the tire (wich I surely didn't, not the damage, and not the signature)

Pros: I understand that when choosing a class of car, in case it’s unavailable, we may receive a model from the same segment. I paid to rent a VW T-Roc because I wanted a small SUV. I even asked the service person, who confirmed this. In the parking lot, I received a Golf. With the same parameters, it was listed at a significantly lower price on the Discovercars website. I was told that you have to take what is available…professional, right?

Pros: The car was almost new and for a good price.

Cons: When returning the car, I had to sign a blank screen on the tablet, without any text indicating what I was signing or agreeing to.

Pros: Everything

Cons: Nothing

Pros: The pickup was easy, the staff was helpful, and the car provided was almost new.

Cons: we opted for a child car seat and it was of poor quality. We expected a better quality seat as the one provided was not comfortable for our child.

Cons: I am writing to formally lodge a complaint regarding my recent experience with the rental services provided through your platform, specifically with the rental agency Locauto. I want to share my experience with Locauto during my recent rental in Naples. After returning the car on [15/5/2024], I received an email demanding a payment of €500 for damages that were not identified or presented to me during the rental period. Upon attempting to address this matter through communication channels prov

Cons: Poor pick up service when arriving at airport. We had to walk 1 km to get to the rental counter

Pros: Friendly.

Cons: Wasn't a 4wd as requested. Only just coped in the snow with chains on.

Cons: Until now I have not been sent my invoice. The online platform has my voucher receipt etc but now my invoice. How can I get that?

Pros: Professional, helpful, polite. Car was great

Cons: Nothing, everything is great .

Pros: Value for money

Cons: Excellent service

Pros: No fuss, simple and honest.

Cons: Nothing

Pros: Hurtigt og effektivt. Bilen var i orden

Pros: Very helpful getting us comfortable with the car

Cons: N.a

Pros: Value for money.

Cons: The car return said it was at ”terminal” in Bergamo which it wasn’t which almost made me miss my flight having to find it and wait for a shuttle bus.

Cons: Exorbitant re-fueling charges of Euro 45. I couldn't refuel myself as I was getting late to catch the train.

Pros: Didn't explain at least the basic control and setup of the car, didn't provide reflexive jackets it 1st aid kit.

Cons: No personal approach. Just gave keys and find the car somewhere on parking.

Pros: Easy to find Kindness of the agent Offered things that we didn t need but make us feel unsure at some times.

Cons: The first car given was very dirty and the person who gave us the keys, not very patience

Pros: Quick & efficient service

Cons: Nothing

Pros: Quick and efficient.

Cons: The quality of the car

Pros: There was nothing to like unless you're a masochistic.

Cons: No. Absolutely rude. Made me stand in a line for 40 minutes even though they had no intention of renting a car to me despite my reservation. Went to a competitor's desk right right next to them and had a car in 10 minutes.

Pros: Friendly and easy going. Definitely recommend

Cons: Used the car for an extra 2h permitted and they charged a full extra day. There could be a way to pay for only those 2 hours of the extra day

Pros: Ratings of other users

Cons: Rude behavior of the ladies when handing over the vehicle. Reluctant and kept swearing at herself in Italian. She is completely uninterested in the client. The vehicle was not prepared in advance. a full tank was not filled

Pros: As mentioned above

Cons: As mentioned above

Pros: Nothing. Rude and unprofessional.

Cons: Nothing

Pros: Real time online car check

Pros: Easy pickup.

Cons: There was no spare tire. We got a flat tire and had to pay for a tow and replacement tire out of pocket. When we asked Locauto for a reimbursement they said "spare tires are not provided and this is your problem not ours." We of course would have used Locauto 24-hour roadside assistance, but they told us they could not simply come and replace the tire or even provide us with a new tire. They said they needed to tow the car away, which would have left us stranded without a car.

Pros: The office was professional and promp

Cons: I have never seen a car agency look a scratches on the hub caps. We were charged for a scratch on a hub cap. My wife and I both do not remember hitting a cub. When we checked out the car I looked at the body. It is my thinking that I might of got scammed by the car agency. Live and Learn this will not happen again.