Yes Rentals at Auckland Airport

Pros: Did not have any issues with the service provided only the car provided was not in-line with our expectations from what we booked.

Cons: Issues around the insurance between Discovery Cars and YES Rentals for the hirer was confusing and unnecessarily complex.

Pros: Cheap, quick and easy

Cons: The car i had needs some mechanical maintenance: wheel alignment, tyre pressures, wheel bearing etc

Pros: Staff was friendly, helpful and extremely thoughtful.

Pros: Very cheap and available when you need to extend your rental

Cons: Very nice people to have business with.

Pros: Easy and quick pick up

Pros: Efficient

Cons: Nothing

Pros: Easy communicating with the front desk when picking up the car.

Cons: Hard to figure out where to contact/reply for any issues

Pros: They have everything ready when i collect the car

Cons: Hard to communicate due to the language barrier, and when I dropped off the car, we waited for 30mins before someone served us. They left the office unattended and I am still waiting for my bond money.

Pros: Easy airport shuttle.

Cons: 2 weeks to get back my deposit is ridiculous. Being charged for a car I have returned is ridiculous as well. I'll be going through another company and spending a little more for better service.

Pros: Poor in all areas as they denied access to the car then denied a refund saying that it was my fault for not ancelling 48 hours prior, even though the lockdown was announced the evening before pick up.

Cons: They still haven't got back to me about the refund, and seem to be ignoring my emails.

Pros: There was no service provided

Cons: Nobody could understand anything I was saying, it was soooo frustrating!!!!

Cons: You need to advise the customer before confirming booking that there are extra charges ($70) to dropping off the car outside the hours of 8-5

Pros: Very quick easy and efficient- will go straight to yes rentals next time instead of using a third party site. Very happy with their service and the car was great!

Pros: He stopped at shops in way to airport

Cons: False advertisement, totally different car, couldn't understand the agent, will never book with yes rentals again.

Pros: Car was super clean and great size for what I needed.

Cons: Car was older model then advertised, smelt of smoke and was dirty. 2 emails to discover cars about this with no reply!

Pros: The service was disgusting and the car smelt so bad one of our children vomited. When we contacted them, they didn’t even acknowledge the problem.

Cons: They did not acknowledge our concerns the three times we contacted them

Pros: It was economical. The pick-up service was slow, but drop off excellent.

Cons: Car was not new, or as advertised (Camry rather than late model Honda Accord), Smell from prior (vomit) was still noticeable - car fairly clean otherwise, perhaps windscreen could have been better

Pros: Drop off. Lady who handled that was great. Took me to petrol station to fill up on way to dropping me off at terminal (I couldn't find a station to fill up)

Cons: Bit of a drama getting collected from airport

Pros: Budget price

Cons: Very little customer service. Disorganised.

Pros: It was an overall great experience first time I rented a car and it was so easy.

Cons: They were very friendly and answered any questions I had.

Pros: Car was very damaged. Chip in windscreen i had to point out a lot to make sure i didnt get blamed for it.

Pros: Yes we're very helpful when we returned the car. We were taking immediately to the airport as we were running late. I was very happy with their service and definitely use them again.

Pros: Car was perfect for our needs and price was cheaper than other companies.

Cons: Just didn't like the waiting time for shuttle and really hard if your needing the car for a large group that has elderly people.

Pros: Car was clean and had no troubles.

Cons: You said I would get a 2015 Honda Accord and I got an ancient Camry (2007) that is a rip off

Pros: No fuss pickup and dropoff, friendly, helpful staff

Cons: Nothing

Pros: Friendly and explained the process well.

Cons: Best service for off site Auckland Airport have experienced over the last twelve weekend Auckland bookings I have done.thank you

Pros: fast & no hassle airport service, great price

Cons: Car wasn't as well presented as it could have been. Clock hadn't been changed back after daylight savings, radio was set to a Chinese language station, it had a couple of bad rattles and needed a wheel balance but for the price, hard to complain.

Pros: I spilled a little bit of drink in the cupholder area on my way back to return the car, and cleaning process was taken care of by Yes Rental.

Cons: Car model - The rental car was not exactly what I expected, the one I had was quite old car. Process - Process of the bond fee was not clearly explained. Car condition - The engine of the car might have some technical issue. While the engine is running, I had an experience of abnormal vibrating / chugging when I stopped for traffic light. Other - I do understand how difficult English can be at work. Big but, their English level was not enough, and very disappoint with their description.

Cons: They called me from an unknown number wanting credit card details as they had not met there requirements. This should have been finalised before arrival.

Pros: Very smooth all round process

Cons: Nothing to fault

Pros: Quick. Helpful.

Cons: The service was fine. When I picked the car up it was raining so was hard to determine condition on outside. Was a bit worn but still good car. Noted rear left tyre was bald. I would have preferred that not to have been in that condition but couldn't argue for the price I paid.

Pros: The people

Cons: The people

Pros: Helpful sorting me car when I arrived earlier than booked

Cons: Excessive fees for dropping before 8am and was charged a lot extra for car not being filled when we filled it!

Cons: no complaints

Pros: Friendly, accommodating service.

Cons: One of the tyres was quite flat and another was over pressure. I didn't mind dealing with this but the tyre pressures should be checked and correct when the car is picked up.

Pros: straight foward and friendly

Cons: No sign writing on the airport pick up vehicle. Two hub caps fell off the car and I replaced them.They should be tied on withcable ties.

Pros: Very friendly and efficient

Cons: Only issue is not being able to collect direct from airport - although the shuttle service was fine.

Pros: Good friendly service

Cons: Car was a bit basic and had a few noises but it was reasonably priced

Pros: Quick pickup

Cons: Waited for 20 minutes for somebody to show up, they need to have someone in the office, another guy was waiting to hire a car and he walked away

Pros: As indicated in earlier comments

Cons: Nothing

Pros: Fast and efficient also good communication

Cons: As above

Pros: Was a pretty easy booking. Everything ran smoothly. Car was a bit run down compared to what I thought I was getting but it did the job for the weekend & was affordable.

Pros: Pick up and drop off was nice and fast. Quick.pick up and drop off shuttle service

Pros: Pick and drop off good

Cons: Car crap . Not friendly.

Pros: The service from domestic airport to the rental facility

Cons: Everything was sufficient

Pros: Quick & easy to pick up

Cons: Wasn't really clear when I would get the deposit bond back,

Pros: the gent on the desk was very helpful

Cons: the car was good to drive - but i didn't know about the alarm system -so often it would sound off. small dent in door handbrake needs attention although i'm not an expert. Luckily ( should i of had a puncture my friend noticed that there was not a jack in the boot ). comfortable car to drive and in my price range thanks

Pros: Yes were very helpful and gave a full refund for their part of the deal.

Cons: Yes were fine but told us to contact Discovery for refund on the hire and insurance. However after speaking to several people from Discovery no refund at all made.

Pros: No Service

Cons: No service

Pros: Friendly and great service

Pros: Cheap price but nice car.

Cons: Na

Pros: Was very obliging picking up us from airport hotel rather than airport. Great checkin checkout. No problems. Car was a lot older than I thought but it was actually great!!!

Cons: Car was a lot older than I thought but it was actually great!!!

Pros: Good to have a pick up drop off service from the airport

Cons: It was good value for money

Pros: Vehicle was good although it was an older model, good value for money

Cons: Worse service I have ever received I would use this agency again, forgot to pick us up from the international airport, we waited over 45 mins, then no one answered the phone, had to eventually catch a taxi which cost us $45, any money saved was gone and ended up costing us more and set us back 1.5 hrs. Would NOT recommend.

Pros: Very good service, receptionist are nice, vehicle conditions is very good, offer free phone holder and charger. We had a accident on trip, yes rentals support us a lot. We appreciate that. Will come back for sure.

Pros: Friendly and helpful

Cons: Communication was a little hard. Our rental car would not start and had to wait for over an hour to be seen and we didn't fully understand what was happening (language barrier). However, car was swapped over and no problem from there Thank you

Pros: Straightforward and clear

Cons: Bit hard to find the depot on return of car. A map from the airport motorway would help

Pros: Friendly

Cons: No one there at Drop off, had to wait and almost missed bag drop off at airport

Cons: The car had only 2 weeks on the warrant and when the car got to 90km it started to shudder. In generally poor condition

Pros: Clean car, with a spacious back seat for the kids plus a big boot for all our luggage

Cons: N/A

Pros: It was efficient and friendly, the car was older and had some small amount of damage and paint cracks but was serviceable and inexpensive. The agent suggested we could photograph the cracks if desired.

Cons: Nothing to dislike.

Pros: Not much

Cons: Hard to understand on phone. Misleading information. Nothing like car advertised.

Pros: They went above and beyond to help

Pros: They were very courteous and pleasant to interact with. We got a free upgrade because the car we booked wasnt available. We go a special deal which made it value for money.

Cons: The car rental said that it would be disinfected and it wasn't as it was a bit dirty with stains etc and some things were broken. They said free shuttle service but they actually picked us up in our rental car and took us back to the depot (so we were paying for the fuelas it was full to full for fuelling) and the same happened on drop off so the next client will have paid for our drop off.

Pros: I was terribly late and the lady was very understanding I appreciate it so much

Cons: That it was left for me after hours and was easy access