Discount Car Rentals New Zealand at Auckland Airport

Pros: They couldn’t find my allocated car and delays were caused and the car had a stink/lollie type of smell

Cons: Staff were courteous

Pros: Helpful, i was delayed flying in and i was given an extended collection time without incurring any extra fees. Appreciated!

Cons: N/A

Pros: nothing at all

Cons: the fact that we were charged for insurance a second time by the rental company as they say they are not supplied with the insurance information from Discover Cars

Pros: Value for money

Cons: Because of Off the airport location, hard to find the pick up point and needed to wait for a whole for the shuttle.

Pros: Price

Cons: All of the above - poor service, office closing and charging extra for 'late pickup'. Car condition poor. Sounded like it was having engine trouble while driving it.

Pros: Beim Autotausch aufgrund eines Defektes ging alles reibungslos, ebenso bei einem Reifenwechsel aufgrund abgefahrener Reifen.

Cons: Zuerst wurden uns 2 Autos angeboten mit abgefahrenen Reifen, das 3. Auto war o.k. hatte aber bereits ca. 160.000 km auf dem Tacho.

Pros: Great service, price, all easy. 24 days hire.

Pros: Once arriving at car rental parking yard, agent was efficient.

Cons: Pick up by shuttle from airport was much longer than indicated. was charged extra for drop off after indicated hours, even though car was dropped off before that time.

Pros: price and quality of car

Cons: how to call internationally and location to pickup and car dealer

Pros: Best priced car I could find. Handy to airports for collection & drop-off. Shuttle service @ Christchurch excellent.

Cons: The car could have been better presented on pick up.

Pros: Car was mechanically sound however, it was extremely well used (234,000 kms) with dents, scratches and rust spots on exterior and interior was filthy (very dusty and not valeted at all).

Cons: Car was very cheap - think “rent a wreck” style

Pros: We had a rear window that refused to go back up for some time leaving me with a car they I could not lock. Once I got the window back up I never used it again so not a huge issue.

Cons: Second time we’ve used this company. Easy to use and no issue with the cars. We paid for a luxury car both times, the standard of the car this time was not the same as last time and we were disappointed.

Pros: All went ok and didn’t take to long to get on the road

Cons: Car needs new brake pads

Pros: It was an old car, but it was in good condition.

Cons: Nothing to criticize

Pros: Le prix, le vehicule Toyota malgre sa vetusté.

Cons: Aucun retour de l'agence concernant le deposit!!!!!

Pros: Quick easy friendly service

Pros: Airport shuttle service was good. Picking up the car and dropping off went real smooth.

Pros: Very little.

Cons: Mentioned above.

Pros: prompt and efficient

Cons: cobwebs on vehicle we asked tobe cleaned prior to driving off

Pros: Any positives have been overshadowed by being ripped off. It’s not about the money, it’s about the feeling of being taken advantage of

Cons: I booked through Discover. Discover arranged my car through Discount and EZU. Both ripped me off with bogus fees. Discover did absolutely nothing to assist.

Cons: the windows needs to replaced, it was not save to drive the car with windows that are worn down and can not be cleaned

Pros: Friendly and efficient

Cons: One of the flyway drivers was rude and didn't even try to help with our bags

Pros: No issues, car was great

Cons: Had no issues

Pros: good price

Cons: Shuttle service at pickup was lousy. waited over a half hour in the rain.

Pros: Car was a bit tatty and had done lots of miles but didn’t cause any problems

Pros: Our car was great-good on gas and performed really well.

Pros: Having a car and service from staff would be very good. Thank you.

Cons: Needed to leave my details 3 times and needed to repeat all details again in a written form again. Got overcharged. Now need to email them to find out what has happened

Pros: Very straightforward and refreshing to be able to contact easily by phone.

Cons: Nothing

Pros: Quick, cheap, cheerful... reliable little car

Cons: N/A

Pros: They were helpful but the car conditions are bad

Cons: Old vehicles

Cons: The drop off person didn’t believe the battery was not charging - we pointed out the screen stayed on and we felt that would have drained the battery -

Pros: Collection and drop-off were straightforward and relatively quick.

Cons: The car was old and not very clean. The engine warning light came on during the hire, the car was supposed to be a hybrid but the electric system didn’t work, and the wing mirror electrics were broken. The entertainment system was very cheap and poorly installed, and the screen reflected sunlight so badly it was often impossible to see what was displayed. Overall, the car condition was poor and didn’t feel reliable.

Pros: nice staff

Cons: The radio and car charger were not working, and the rear camera stopped working after three days.

Pros: Firstly, about pick up at airport, the number they provided can never be reached, no one picks up the phone. The vehicle is the most terrible one I have ever seen from Rental Car Company, which is extremely dirty and old. GPS and audio is dumped. No USB device. They didn’t clean up. I found what the last customer left. Everywhere is dusty and muddy, glasses are unwiped. Anyone see this comment please kindly take my advise.

Pros: Not much

Cons: Already said

Pros: No issues

Cons: Front windscreen hazy on the inside

Pros: Easy to book. Car was not pristine, but was what I expect (and better than others have provided) for the price.

Cons: No answer when I called for pickup (tried twice) but I saw the van so was able to get in… then had to wait more than 15 mins while someone walked from international to domestic. The van was full, so would have been better we were dropped off and the others collected with a second trip.

Pros: Everything was great.

Cons: The young lady that served us when we picked the car up could have been a bit more enthusiastic and helpful

Pros: They were good to deal with and gave me what I requested.

Cons: On pick-up, the agent was going a mile a minute to explain things, I had to remind to slow down a number of times for us to understand and think about the information he as giving.

Pros: Very good

Cons: Nil

Pros: Prompt, efficient, courteous.

Pros: price

Cons: overcgahrged for parking fine. $50 admin cost

Pros: price

Cons: lack of clear instructions re pick up

Pros: The staff were great

Cons: Just a couple of very minor issues with the car. But they were not a problem

Pros: Rental pick up was quick. Rental drop off was quick

Cons: Signage was not great. Had to ask to find the counter

Pros: Easy to use and cheap. Drove round the North Island no problem.

Cons: The car was a about battered and no parcel Shelf and the boot didn’t open properly anymore so we hit our heads a few times

Pros: The car had a broken boot latch so we took it back. The car we got after that was sorry and stuck of cigarette smoke.

Cons: Not great. It felt like a third world country. Very unhelpful

Pros: Value for money and ease of doing business

Cons: Car wasn't in great condition

Pros: Cost

Cons: Quality of vehicle supplied

Cons: They wanted to give me a Honda Accord instead of Toyota Camry which I booked. In the end the luggage couldn’t fit into the Honda as the boot was too small. They finally gave me an old Camry which was quite beaten up and old. Most of their cars have spiders living in it and spinning new cobwebs everyday. Would not recommend Discount Car Rentals to anyone at all.

Pros: Value for money. The car was older but clean and reliable

Cons: Difficult to find. Yard and building are rundown. Staff had difficulty with speaking English

Pros: Quick and efficient, very good value would use again.

Cons: Car was pretty scratched up but no issues mechanically.

Cons: They were not helpful to resolve the issue. And charged higher amount for minor issue

Pros: Garbage was left in car

Cons: Drop off seemed a little ‘loose goody’. It was just after 5pm and nobody was there to check out the car. Took pictures of the car and the workers at the car park told me the people from Discount Cars will check the car out in the morning. Hoping everything will work out.

Pros: Everything was hassle free

Pros: One of the worst experiences we had for renting a hire car. The car is extremely old (14 years old ) and lots of scratches. It was terrible. Had no choice to upgrade to any other cars. The staff stated all cars are over 10 years old.

Cons: One of the worst experiences we had for renting a hire car. The car is extremely old (14 years old ) and lots of scratches. It was terrible. Had no choice to upgrade to any other cars. The staff stated all cars are over 10 years old.

Pros: The staff were fine

Cons: Very very very unsafe car. Brakes were shoddy, door nearly shut on someone’s arm.

Pros: Efficient and easy

Cons: Car was a bit dirty

Pros: Easy to book in and out

Cons: Very busy time for shuttle return to airport

Pros: See above comment

Cons: None

Pros: Great value, reliable and tidy car.

Cons: Despite phoning three times we waited about an hour for pickup

Pros: The car was covered in scratches and stone chips etc. They told me to take a video of it but didn't seem too concerned too check when I dropped it off. Other than that the car performance was great. It was comfortable and drove well. The price of the rental was exceptional value. Very happy with that

Pros: The efficiency and timeliness of the service provided. The staff was aware of the car's issues and did not attempt to place blame in any way. They had an accurate record of the car's condition, complete with images. We took photos as well.

Cons: The price was great. The car looked like a bit of a wreck. It had a ding in the back and lots of stone chips on the front and the window. It is nice when you are on holidays to have a nice car. Appearances only. The torrential rain at the Airport on arrival made the trip over to the Off Site Shuttle area unpleasant. Perhaps the company could ask the airport for an enclosed walkway! Not Discount Car Rentals fault. Can't help bad weather.

Pros: Easy pick up and drop off, close to airport and easy to navigate to get the free shuttle

Pros: Overall very good value for money. Quick and easy pick up and drop off. Car was good no trills reliable and trouble free.

Cons: Just a suggestion. It might pay to provide information about fuel stations near airport for drop off as approached from southern motorway where there are no station direct from main roads from Bombay hills.

Pros: La atención y rapidez en la entrega

Pros: quick and easy

Pros: Mild confusion over operating names and signage, but it was easily resolved. Not a complaint.

Pros: Affordable price

Cons: Car was poorly detailed, a lot of damage to photograph beforehand. Service needs attention as multiple calls went unanswered. Arrived at drop off and lady was on the phone, no instructions until she finished, flyaway van driver was impatient due to this hold up.

Pros: It was a very good customer experience, worth to be shared with others. I indeed liked not to have a new car ... So it was great!

Cons: Nothing

Pros: How to cheat customer

Cons: Loyalty

Cons: We were told that we weren't allowed to get another car. We were quite dismissed of our concerns and they really need to advise on the website that they ONLY provide japanese navigation system in all of the rental cars, as that is what the agent told us. Very disappointed for an English speaking country

Pros: So easy to use. Helpful and amazing price

Pros: Friendly and helpful.

Cons: The fact that they didn't pick up everyone from the airport, this was stated anywhere so had to come back to collect the rest of the family.

Pros: Great value and service. Would certainly use again

Cons: Car was older than we might of liked and could have been a bit cleaner but it did the job.

Pros: The admin staff when I picked up the car on site were nice which is why i have the score I did for agent helpfullness

Pros: Nothing to like Beware Discount rentals are a bunch of disorganised criminals.

Cons: The car was covered in marks and dents which in itself wasn’t a major problem, they didn’t do a condition report on the car and no one there from the company on pick up, just an attendant from a parking company, were involved in a no fault accident, they would not go through their insurance if they have one, sent me a repair bill the next day from a garage that doesn’t exist and a receipt for the deduction from my credit card, also did not refund the bond even though I had taken the full excess.

Pros: Good value, no queues so quick to pick up/drop off.

Cons: Office in Auckland was not immediately obvious. Car hire is good value but should be noted that cars may have some minor damage and high mileage. Despite this our experience was fine.

Pros: Easy, great service and helpful.

Cons: The state of the car was pretty bad - which comes back to the rental company. Car was dirty inside and out. Scratches all over the outside. Car that was pictured when booking was a much later model Rav4. Also requested car seat for 5 month old and was provided one only suitable for 12+ months… it was unsafe but we had no choice but to use it.

Pros: Price and ease of use

Cons: Many functions did not work in the car

Cons: The car was not checked in my presence either on pickup or at drop off. Was only 60 % full on pickup and this was noted by me on check sheet together with paint and other scratches.

Pros: Cheap and reasonable car to rent as compare to competitors

Pros: shuttle service, fast service when picking up, reliable when drop off

Cons: smell inside no good in my car

Pros: Very smooth & easy

Cons: N/A

Pros: Friendly

Cons: No maps for getting to Auckland

Pros: Nothing - the car was a wreck.

Cons: Total lack of confidence that the car would get us from A to B.

Pros: Pre check in. No hidden costs. Great value.

Cons: Nothing

Pros: Nothing

Cons: I prepaid before leaving the US but they wouldn’t release the vehicle until I paid another $235.00 and a $1000.00 bond. The cars were very old. The staff had difficulty understanding each other they barely spoke English

Pros: Good value

Cons: Whatever they clean the car with caused a severe reaction

Pros: would highly recommend them too anyone good value for money

Cons: no comment

Pros: The car was perfect and check-in went quick.

Cons: The people at the frontdesk speak not that English so well. Sometimes hard to understand as European.

Pros: Nothing

Cons: Nothing

Cons: Perhaps greater clarity as to where the shuttle will be on airport arrival - there are two different 'Pick-up' areas and we went to the closer one first.

Pros: Easy to book on line, location from our motel. Friendly and helpful staff.

Cons: All good.

Pros: Car was reliable , reasonable price .

Cons: Impossible to converse with office staff to arrange pick up .

Pros: Quick, no quibble check out.

Cons: The condition of the car. We asked for phone mount as it was not possible to connect to Airplay, but they had none available.

Pros: No pressure to purchase additional unnecessary insurance coverages.

Pros: We were picking the car up in Auckland and dropping it off in Queenstown. The agent helped us with finding out if the company were OK with us taking the car on the ferry.

Cons: Nothing. I would definitely use them again.

Pros: Really friendly and helpful

Cons: Car had an interior musty smell and all electrical info (radio, settings) was in Japanese

Pros: Fast, friendly service.

Cons: Our fob wasn't working when we got the car. The side windows had a film on them that made it hard to see out of them.

Cons: The car that we received, was a very run down Toyota Aqua with scratches and dents all over. The main issues though, were; it had a deflated tyre on the front right when we picked it up. I topped it up and it only had 20psi in it, which is of course dangerous. The key also had very little battery, making it very temperamental to unlock the car.

Pros: Very friendly and efficient staff. Very approachable lovely people

Cons: Very genial and efficient

Pros: Nothing

Cons: They are thieves

Pros: Great service.

Pros: Not bad

Cons: The cars condition and age

Pros: Nothing, very disappointed

Cons: I ordered an 8 seater car, when I arrived I was given 7 seats and the car on the inside was go disgusting that dirty that i drove back and returned it the next day. I was made to pay £10 for the fuel that it cost me to do this even given the circumstances. I was then offered another car (8seats) when I opened the door to the car the smell was so bad that i stepped back and said that it was really smelly, i was offered car shampoo? I said no and was offered another car which was 7 seats which wa

Pros: They provided a hire car, that travelled well for the distance we did.

Cons: The car wasn't in great condition for the money that was paid, as mentioned the key was missing the buttons for the central locking and the window had a huge chip in it.

Pros: Everything

Cons: Nothing to report

Pros: Notwithstanding we booked a small car; they provided a very old and poor conditioned people mover which we had to arrange for return as it was unroadworthy. The car was dirty on the inside and outside and with a significant amount of small damage that was not recorded including two chips to the windscreen

Cons: Whilst a replacement vehicle was provided the overall service was poor and after checking reviews its leaves little confidence that the business will be ethical with respect to the return of the $1,000 bond for a vehicle that is probably only worth $5,000. When on holidays you don’t want to be worrying about the road worthiness of a vehicle. We lost a number of hours arranging for and collecting a replacement vehicle

Pros: Rapid check in process, even though the shuttle to/from the airport took a long time.

Cons: Condition of the car obtained from Discount Cars in Auckland.

Pros: Price

Cons: That you have to pay for bringing the car back before 07:00. That is not common.

Pros: The assistant was very helpful

Cons: Distance from the airport

Cons: The car radio was in chinese and could not be used and the agent pretty much said bad luck. The car was in rough condition

Pros: The agent was helpful and quick with getting us the car.

Cons: The shuttle was awful; the car was okay. There were cigarette burns on the seat and it smelled of cigarettes. The language on the screen was not English. There was not place to connect a phone.

Cons: Car’s condition was questionable. Tires were almost barely legal. Multiple buttons didn’t work on the interior of the car. When I was trying to reach a hold of anyone. I tried multiple phone numbers and didn’t get an answer for days.

Pros: There was nothing I liked about the service provided with Discount Car. I have also emailed and heard absolutly no reply back.

Cons: The model of vehicle provided was an 11 year old car with 200,000km. This is not a rental vehicle, this is a used car. A rental car is tyically 1-3 years old with 10,000-50,000km on the car.

Pros: Price About 60/day

Cons: Older car. Off-site operation. Almost a one-man show.

Pros: Fast service

Pros: Not much!

Cons: Car was battered Had no power Tried to change but unhelpful staff No English instruction in car, all in Japanese Sometimes took up to 19 attempts to start the car.

Cons: Discount car rental was closed on the day of the pick up. They arranged for a pick up through FLYWAY but there was no communication about it. Discount car rental contact number did not work. After somehow asking the help desk at the airport, we could reach the pick up spot. But, the car provided was untidy (not even simple carpets) and child seats provided was dirty.

Pros: Please avoid this rental company at all costs.

Cons: Dreadful company. Car was ancient with multiple body work issues, 220k+ mileage. Rude staff. Had us waiting for an airport shuttle for over an hour. Ended up having to demand a refund as their cars look like they have come from a scrap yard. Please avoid.

Pros: Friendly staffs, realiable cars

Cons: Nothing

Pros: Nothing. Our experience was awful. Car was filthy. And "filthy" does not properly describe the sticky crap on the seats and in the glove compartment. Also: we had an incessant beeping noise we could not turn off.

Cons: Service was terrible. Shuttle was late and ran infrequently. Staff treated us like a commodity.

Cons: Worst car ever rented. Condition was horrendous. Bumper just about holding on, lots of damage on exterior. Interior - steering wheel was peeling, leaving a mess after every use. Pick up - no instructions other than original booking email. Very hard to find. Drop off - staff were unpleasant. Made us go to fill up an extra $4. Unhappy with service over all.

Pros: The car has a braking issue braking down hills and it has a huge rattle. This is lucky we didn’t get killed I. This car.. had no headlight either I am not joking

Cons: When I told the service person on returning the car there is a brake issue and the car has no headlights I was told” you get what you pay for”. Thought brakes and headlights should Be included!!!

Pros: Fast service

Cons: Car a bit dirty( interior),piece following off the car,it should have been pulled off,as it's not a necessary part, and my gas tank was not full

Pros: Nothing

Cons: Pick up instructions out of date , so took one hour to find the shuttle bus. The car exterior, was a joke, filthy, knocks. The interior stunk, and was not clean. I had flown 22 hours, I was in no condition to start any serious coms with this poor outfit. Suggest you send some one to check them out!! I will no longer use your company Discovery cars or recommend you. I was greatly let down. Drop off was a complete shambles.

Pros: Very disappointed with quality of car A very old Japanese import with 215,000 kms

Pros: Cheap

Cons: Car was dirty and broken

Pros: Price

Cons: Didn’t answer phone for collection and answer machine was full so couldn’t leave a message! Shuttle service was very good though. Would be useful being told nearby petrol stations.

Pros: Had quick drop off service but was incredibly hard to find the location.

Cons: There were no instructions for pickup from the airport making it quite difficult to find the location. The representative was not at the desk and I had to wait at least 20 minutes before any service. The car was quite dirty with random pieces of trash left in various corners of the car. One of the headlights was not working. One of the window buttons was reversed. The drop off location was incorrect on the email I was provided. The representative did not provide compensation for the trash found.

Pros: Efficient. Good communication. Great van.

Pros: Excellent service good customer service.

Cons: There is nothing not to like at Discount cars.

Pros: Costumer service is okay.

Cons: The car wasn't similar to what was advertised on the photo. Also, it looks like it wasn't cleaned for next costumer, it's dusty and it smells bad when the car was picked up.

Pros: Friendly

Cons: Pick up was late and done through a different service. Drop off was brief and when trying to talk with the rep he seemed disinterested. While he heard my complaints, I'm not sure they had any real effects on him.

Pros: Car rental was very inexpensive

Cons: The car was older than I have been used to, with a few scratches etc, but performed well and there were no problems.

Pros: Easy and cheap.

Pros: Polite, very helpful

Pros: Happy and helpful

Cons: Nothing to not like

Pros: the car used was perfect for our trip to NZ.Great on fuel.

Cons: internal cleanliness was unsatisfactory,the exterior was worse with several dents,damaged tail lights and overall body scrratches.

Pros: Finding the address and doing the paper work was easy took a little longer than normal. However I think that was because the airport directions I got mixed up so went to the wrong pickup area for the shuttle.

Pros: Cheap price

Cons: Car was a 7 seater, however was advertised as an 8 seater.

Pros: The car itself was good, apart from several scratches a dusty dash.

Cons: We hired 3 car seats which were dirty and not in good working order. We arrived at 9pm, in the dark and car seats were not even installed. They were sitting on the floor. Very disappointing.

Pros: Was ok

Cons: Was ok

Cons: The car was really dirty inside and smelly. I need to used wet wipes to clean the inside before start my journey. The headlamp is not working during my night drive so all my journey need to shorten .

Pros: The cars through old are reliable and in good condition. For a non brand name company with cheaper cars it's a great option.

Cons: Upon arrival I found it frustrating to get information on wether my car was covered with insurance or not. I couldn't figure out if it was a DiscoverCars.com or discount car issue.

Pros: Friendly staff Simple lending conditions

Cons: Confusion between discount rental and flyways reception office. Inside presentation of the car- dust and smell inside the car.

Pros: Quick and easy

Pros: When returning car, I was served by Discount Car Rental staff. He is poliet and helpful.

Cons: I picked my car around 10.30pm, and was not served by Discount Car Rental staff. It's not Discount car rental but the agent who stayed after office hours (I think from another company). Not helpful at all and only mention to call Discount Car Rental if I have an issue. Need to go search for the car at night. No clear instructions.

Pros: Nothing, most terrible service I ever had

Cons: Everything was just awful. The worst car rental experience of my entire life. We rented a car and the headlights didn't work at all. We exchanged it for another one, and the same issue persisted. Both cars had unbelievably high mileage. We didn't receive an updated contract. Nobody even apologized. Terrible service, total disregard for customers. The parking situation was also atrocious. The customer service was appalling.

Pros: Everything offered was provided including efficient service and a comfortable vehicle. Arrangement for early check-in was courteous, convenient and easy.

Cons: Some confusion about branding. Discover cars became Discount cars and the service desk did not know the name Discover Cars when queried.

Pros: Price was cheap compared to other rental cars. However, it comes with the price of poor customer service, lack of transparency on charges made, unclean and smelly car, long wait time on pick up (45mins delay since the car wasn’t ready on the agreed pick up time)

Cons: Long wait on agreed pick up time (45mins) Car wasn’t ready on pick up, it was soiled in and out that we had to wait for it to be washed on the exterior. Interior smelled like an old musty car. Upholstery and chairs were still dusty. Sticky steering wheels. Used cotton tips on the dashboard and sides of door panels. Carpets still full of dust and soil. Charged us again on the insurance and not being transparent about it despite having one with DiscoverCars. So BEWARE!

Pros: The lady who served us was efficient and we got away quickly

Cons: We didn't get to do car inspection with a company person, and we also got billed a few days later without any explanation of what we pay for

Pros: Over than below car was great!

Cons: All 4 tyres were very bald dangerous in wet conditions.

Pros: They were helpful in changing a booking to accommodate changed circumstances.

Cons: There were costs that I have never heard of and did not ook out for. I still don't even understand what these costs are for. There was also a degree of dishonesty as the paperwork stated the car had just under 94000 km on the clock at pick-up ("kms out"), where it actually was just a few kilometres under 241000 km. The body of the car was badly scratched and overall looked quite battered. I will certainly not use their services again and will warn others.

Pros: Fast and efficient.

Cons: Misleading company with unsafe vehicles.

Pros: Most competitively priced.

Cons: Dismissive of our time - took us two hours from the airport terminal to pick up. Despite us arriving slightly later than arranged, the car was not ready. It was not cleaned properly, especially with crumbs on the back seat.

Pros: Reasonable price. Pick up& drop off eas easy.

Cons: Car had not been cleaned. We even found someone else's medication in the car. We did not get our navigation system we ordered with our rental. However they did refund us. 2 tyres were bald & dangerous.

Pros: Good, very clean car within 10 minutes. not much formalities staff is really cool.

Pros: Nothing

Cons: I paid for a car with eight seats, and it only had seven. It was very dirty and the door did not close properly. Windshield wipers were terrible.

Pros: Car wasn't ready and had to wait for it to be cleaned.

Cons: The car was only half full of petrol. I had to take a photo to show it wasn't full.

Cons: Car was old, dirty and smelt funky. Out of hours service (out of 9-4) meant that we didn't have a choice but to take the car as-is as when we picked it up. We dropped off in hours, but service was very poor - the shuttle initially refused to take our over-sized baggage and said we should drop them at the airport first (even though it wasn't a problem at pick-up). The car brakes juddered on steeper descents or heavier braking. Not sure that the service desk cared.

Pros: The rental agent was efficient and friendly.

Cons: The rental agent knew I was going to file a claim for the damaged wind shield. She knows what paperwork will be needed. She should have provided it the time of drop off.. I have spent too much time trying to obtain the needed paperwork to file a claim..

Cons: Quality of car was worst I have ever hired

Cons: Still waiting on deposit

Pros: It was easy to compare all the rental companies in one view to get the best value and car for me.

Cons: Just the currency conversions were tricky

Pros: Price & shuttle driver

Cons: Smelly car & long wait

Pros: Good communication, older cars but very clean.

Cons: They are located away from the airport but had very good shuttle drivers.

Pros: Check in and check out were quick.

Cons: Very confusing figuring out where to pick up the car. Long time between airport and lot. Cruise control did not work.

Pros: Bom atendimento,prático

Cons: Ainda não sei,vou esperar para saber se me devolvem a caução.

Pros: Friendly and very helpful staff.

Pros: Car was not safe

Cons: Damaged tyres. No registration. Smelt inside

Pros: Very dirty and car condition is not good

Pros: The shuttle to the airport was very helpful

Cons: Don't have any feedback

Pros: The staff was exceptionally welcoming and made completing the procedures easy. Despite the car's age, it remained in good condition.

Cons: Nothing to point out.

Pros: When I picked up the car, I had to wait 20 minutes for the car to be cleaned. The body work of the car was in a bad state : cracks, dents, everywhere.

Cons: I had to catch a 9:00 am flight, after I dropped off the car at the depot and taken to the airport by a shuttle bus, I was charged NZ$35. The explanation was the office wouldn't be open until 9:00 am.

Pros: I was so appreciative of the lovely lady that drove me to te airport when I returned the car. I got stuck in major traffic and was at risk of missing my international flight home. If she hadn't been so kind to drive me directly there I would have missed my flight. So thankful 🙏

Cons: The car was quite dirty on pick up

Pros: Promptness

Cons: Nothing

Pros: They had a shuttle to pick up from the airport to get you to there office. (Not at airport). Friendly and car was similar to the one on the website.

Cons: Car had a few scratches and dents on it, which they didn't note anywhere. So I videoed the condition before I left. Slightly inconvenient not being at airport and the directions to shuttle bus weren't clear, but feel this is more the airport as construction everywhere.

Pros: All good

Cons: Shuttle from airport to rental place took an hour to come…

Pros: Communication is good The agents were frindly

Cons: When we picked up the car, the disillusionment came. We refused the first car because so many parts were defective that a 16-day rental period was unreasonable. The second car was also poorly maintained and had many dents and broken parts. We wanted to rebook to a different price category, unfortunately there was no other aviable.

Cons: Small operation, not enough people to take care of customers, more so the time it took for each customer was three times that of a mainstream rental car agency.

Pros: The agent was polite and friendly. We could pick up and drop off our rental car efficiently.

Cons: The rental van's old (Year 2005) with mileage 275,000+ km. I complained the van was too old but the agent said it's the only one left. (That meant take it or none). The windshield wipes were rusted, the tires alignment was unbalance. The worst part was this van would burn the engine oil. Fortunately we added more engine oil in time. When I dropped off the van and complained this issue to the agent, he knew it but he didn't remind us adding engine oil. That meant he risked our lives on purpose!

Pros: The only positive was the car didn’t break down.

Cons: The car already had a lot of damage. It was embarrassing. The service light was on when I picked it up. They suggested I could get the car serviced myself. Really!!!!! Someone from the rental company input an incorrect credit card number and thus triggered the credit card security people which stopped me from being able to use my card. Had to waste time and money trying to unlock my card.

Pros: Staff could barely speak English. The car wasn’t ready or clean. It was a veee re y old car with some part broken or not working. Half the instrumentation was in Japanese, so we couldn’t read it.

Pros: Quick & friendly service. We had already done the on-Line check in before arrival which I would recommend.

Pros: value for money

Pros: Happy with the service

Cons: There were 6 of us but they could only 2 at a time

Pros: So easy to use and the price was great

Pros: Great, pick up, great retrieval, one of the easiest Car hires I’ve ever had

Cons: It said free pick up, but then after hours it was $35 pick up

Pros: The drop off was very fast and efficient.

Cons: The crappy car we were given with no other option.

Pros: See above

Cons: No issues

Pros: 安い

Cons: 車が古い、レンタカー会社が遠い、受付が一人で手続きが遅い。最後に窓ガラスに傷があるとクレームつけられた。受取前の写真を見て間違いだったと言われた。最悪だ。

Pros: Friendly service

Cons: Car was a bit dirty on the outside

Cons: car quite old and was not clean when we took it.

Pros: Really quick and efficient

Cons: No maintenance done on the vehicle. Filthy inside.

Pros: Lisie was receptive and efficient. Despite condition of car it met our basic needs.

Cons: Surprised at age of vehicle, 18 years with over 206k kms. Never experienced this before when renting cars, this was definitely not what we expected. There was no cruise control, no built in gps or usb ports or access to CarPlay. To use Tomtom gps we needed to know the post code for every location which was not easily available. Car had bad odour and spill stains on carpet.

Pros: Fast, friendly and so cheap!

Cons: Locking system didn’t work. Something was wrong with the engine. Tires were bald

Pros: Efficient

Cons: Car was a bit dirty, not been used for a while? Previous occupant rubbish in glove box. Otherwise all ok

Pros: L'agent a été efficace, le véhicule était confortable et conforme à la réservation.

Cons: L'intérieur du véhicule n'était pas très propre. Impossible de changer la langue de l'ordinateur, il n'y avait que du japonais. Les amortisseurs semblaient fatigués, la direction faisait du bruit, les pneus étaient surgonflés. Résultat : la tenue de route était très moyenne.

Pros: Tout a été très appréciable

Cons: rien

Pros: Fast and easy

Cons: Multiple issues that need to be fixed. Main one airport collection. I had multiple people who were at the car hire complain also about the pick up service. Cars need to be serviced.

Pros: It was cheap.

Cons: First car had no spare tire, so I was substituted another car with 124,000 km - that's quite a bit for a rental. It was also barely cleaned. The speedometer was slow by 7 km/h, confirmed by both GPS and roadside speed signs. Finally, it was a Japanese edition vehicle - so everything was in Japanese. There appeared to be no option to change the language settings, nor could I read the manual. The stereo was an aftermarket add-on, so none of the steering wheel controls worked.

Pros: Representatives were friendly.

Cons: 1. We booked a minivan but when the contract arrived the day before, it was for a Toyota rav4. The company was able to switch to a minivan but the minivan appeared to be 20 years old with a poorly functioning passenger door and no windshield wiper fluid. 2. The oil gasket blew rendering the vehicle useless. We were 3 hours from the rental company and they would have had us wait while they sent someone to get us. We ended up losing our last full day of activities and received no compensation.

Cons: car was very old

Cons: Discount is the worse company. Cars were dirty. Had a rock chip in the windscreen and now wants to try and charge me for it. They don’t have any pictures from before the trip. Worse company and overall experience. Do not rent from them. Avoid at all costs.

Pros: Usual what you'd expect from a discount rental shop. Road-side assistance and care to get us to the airport on time was good, after the car broke down.

Cons: Very old, very used car - with 170,000 kms on the clock - and we wondered why such a high-milage car was being rented out. Sure enough, the gearbox went on the 3rd day of usage. However, Discount Car Rentals did well to get a repair truck, and then a ride to the airport later, so cannot fault that. However, condition of the car is far too poor for the price I paid.

Pros: Not a lot. They did drop us off at our hotel which was nice.

Cons: Car was not what was ordered.

Pros: had a very bad experience with the rental agent and car Had to return it the next day because if the smell and condition of the car

Pros: Friendly

Cons: The car seat that was scheduled was not in the vehicle that was picked up; instead, it had to be picked up the following day.

Pros: Clean the car properly. Check if the car’s basic functions are working and not making extreme noises.

Cons: They didn’t have a car available to change when needed. The car was smelling a dead animal inside. The switchers for the suppers and lights weren’t working properly and the breaks were making loud noises.

Pros: Didn’t have to wait long

Cons: Car was in very poor condition and was a very base trim - definitely not ‘equivalent’ to the modern Corolla that they sold me on. Car was not that clean, boot opening button was broken and the air conditioning didn’t work at all - made it a very uncomfortable journey in summer heat.

Pros: Overall it was value for money. They were kind enough to close one eye when the fuel gauge was slightly below the full tank

Cons: Having to take shuttle bus to get to the car pick up and drop off. The shuttle bus might be a little difficult to locate and I had to leave the rest of my group at the airport and come back to pick them after I had the car.

Pros: Cheap, quick and efficient

Cons: See above. Really disappointing that I paid to have a car seat and it wasn’t organised and ready for me in the car. In fact it wasn’t even the appropriate size. Would not go through them again. And the fuel tank wasn’t even full the whole way! Shocking

Pros: Mentioned above

Pros: Good service

Cons: Extra charge for late pickup

Pros: Once I found you the lady was great and helpful and we were out quickly.

Cons: It was a bit hard to work out where to pick up and drop off the car with the other business there as well. Even the staff from the parking service couldn’t work out what to do.

Pros: They provided a car that covered all our needs and at a great price! I have already recommended this place to family, and I know they rented through this company as well

Cons: Could not find fuel source to refill. GPS on car could not identify any locations either. I had to turn in car without fuel refill….and service fee. I understand I will pay for fuel and service fee but as of now, I cannot identify what these added fees are or were. I hope they are fair and reasonable

Pros: Efficient friendly quick and easy service

Cons: Cars was outdated and need better cleaning inside and out

Pros: Nice personal, efficient

Cons: The car we got was old (2010) and tires were at the end of life, but we had no issue and everything went well